Quantronix CUBISCAN 325 User manual

CUBISCAN®325
Service manual
Version 1.0
Quantronix, Inc.
Cubing and weighing systems
380 South 200 West
P. O . B o x 9 2 9
Farmington, Utah 84025
U.S.A.
Phone: [phone]
Website: http://www.cubiscan.com

Cubiscan 325 service manual
Cubiscan®and the Quantronix logo are registered trademarks of Quantronix, Inc.
Scanning New Dimensions™, Qbit™, QbitWIN™, and The FreightWeigh System™ are trademarks of
Quantronix, Inc.
Windows®is a registered trademark of Microsoft Corporation.
Cubiscan®software and firmware are protected by international and domestic copyrights.
Cubiscan®150 measurement products are protected by one or more of U.S. Patents Re42,430 and
D490,328 and foreign patents.
Cubiscan®110 measurement products are protected by one or more of U.S. Patent Re42,430 and
foreign patents.
Cubiscan®125 measurement products are the subject of U.S. Patent 8,928,896. Another U.S. patent is
pending.
Cubiscan®225 measurement products are protected by one or more U.S. patents, refer to U.S. Patent
9435637.
This document and website Copyright©2017 by Quantronix, Inc. All rights reserved.
E171537
ITE

Limited warranty Quantronix new product
Statement of Warranty. Quantronix, Inc.’s, warranty obligations are limited to the terms set forth below: Quantronix
(hereinafter referred to as the “Seller”) warrants that its new product is in accordance with Seller’s published
specifications (or those agreed upon with Buyer in writing) at the time of sale or lease and that it is free from non-
cosmetic defects in materials and workmanship under normal use for a period of one (1) year from the date of sale or
the commencement date under a written equipment lease or rental agreement (the “Warranty Period”). If a hardware
defect arises and a valid claim is received within the Warranty Period, at its option, Seller will either (i) repair the
hardware defect at no charge, using new or refurbished replacement parts, or (ii) exchange the product or defective
part(s) with a product or part(s) that are new or which has been manufactured from new or serviceable used parts and
is at least functionally equivalent to the original product or part, or (iii) refund the purchase price of the product after
Buyer has returned the product to Seller. For purposes of this warranty agreement, “Buyer” shall mean and refer to (i)
the party which originally – whether from Seller directly, or from an authorized distributor, agent or reseller who is
authorized by Seller – purchases, or leases under a written equipment lease or rental agreement, the Seller’s product
which is the subject of this warranty, or (ii) any subsequent purchaser or transferee that acquires valid title to the
equipment within the Warranty Period.
In the event of the occurrence of a claim under this warranty, the Buyer shall have thirty (30) days to notify Seller in
writing of the nature and specifics of the claimed defect; provided, however, that any and all claims must be received
before the expiration of the Warranty Period. Failure to notify Seller within such time period shall void this warranty.
Any claim of a warrantied defect is subject to inspection and analysis by Seller, prior to and/or after Buyer ships the
product to Seller, to conclusively identify or confirm the nature and cause of failure and application of this warranty. In
the event that the defect or damage is excluded from warranty the Seller may at its option either (i) provide Buyer with
a quote to make any such repairs or replacements which are not covered under this warranty, or (ii) give Buyer twenty
(20) days to pay for return shipping and upon receipt return the product to Buyer. If Buyer fails to pay for return
shipping after twenty (20) days’ notice and after repairs are made or warranty coverage is determined not applicable,
Seller may dispose of or scrap the product.
This is a factory warranty and any defective components, mechanical or electrical, will be repaired or replaced, at the
discretion and authorization of Seller, at Seller’s facilities in Utah. It shall be the Buyer’s responsibility to return the faulty
equipment or components to Seller at Buyer’s expense as well as pay for all return shipping. All replaced or exchanged
parts becomes property of Seller. Buyer shall first receive written confirmation to ship the product before sending it.
Written confirmation to ship is not a guarantee that the defect or damage to the product is covered by this warranty.
Seller is not obligated to pay for labor, material, or service charges involved in the removal, return, or installation of
equipment or components. Seller reserves the right to incorporate improvements in material and design of its
products without notice and is not obligated to incorporate the same improvements in equipment previously
manufactured.
Exclusions and Limitations. This limited one (1) year warranty is applicable exclusively to original equipment products
and components that were manufactured by Seller. Seller also warrants its replacement parts, subject to the terms and
conditions set forth herein, for the lesser period of ninety (90) days from the date of delivery or until the expiration of
the original warranty, whichever is greater. Seller does not warrant, for any purpose, any external accessories, or
integrated parts, including but not limited to computers, controllers and/or barcode scanners, that are manufactured
by another manufacturer and sold under a separate label, even if they are packaged or sold with Seller’s product.
Seller’s obligation and liability under this warranty is expressly limited to repair or replacement (at its option) of the
warrantied equipment or components within the Warranty Period. A purchase by Buyer of equipment that it had first
leased or rented shall not start a new Warranty Period. Seller does not warrant that the operation of the product will be
uninterrupted or error-free.
This warranty shall not apply to equipment or components which has/have:
1.Been the subject of an accident, or repairs or modifications attempted or made and not authorized by Seller.
2.Been used with incompatible products.
3.Been operated under abnormal conditions, excessive heat or cold, highly corrosive environments, or in an unintended manner.
4.Not been operated or maintained in accordance with Seller’s instructions.
5.Been subject to misuse or abuse, negligent handling, improper installation, accident, damage by fire, flood, snow, ice, water or
other liquid damage, lightning, abnormal electrical condition and/or power surge, earthquake, or other act of God or events
outside of Sellers control.
6.Had serial numbers altered, defaced or removed.
7.Been operated beyond capacity.

8.Not been manufactured by Seller including parts, accessories, or components which have been integrated into, used alongside
of, or in conjunction with a product manufactured by Seller.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE
AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN,
STATUTORY, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT ALLOWED BY LAW, SELLER SPECIFICALLY
DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST
HIDDEN OR LATENT DEFECTS. IF SELLER CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES
THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE
DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY
SELLER IN ITS SOLE DISCRETION. This statement sets forth the full extent of Seller’s liability for breach of any warranty
or deficiency in connection with the sale or use of the product. No employee, representative or reseller of Seller is
authorized to change this warranty in any way or grant any other warranty.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, SELLER IS NOT
RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY,
INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED
PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED
SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF,
DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE
HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF
RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH SELLER
PRODUCTS. BUYER WAIVES THE RIGHT TO SEEK TOTAL COMBINED DAMAGES FROM SELLER IN EXCESS TO
THAT WHICH WAS PAID TO SELLER AND SELLER SHALL BE LIMITED FROM ANY AND ALL CLAIMS RELATED TO
THIS WARRANTY TO BE NO MORE THAN WHAT WAS PAID TO SELLER FOR THE NEW PRODUCT.
CONSUMER PROTECTION LAWS. FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS
OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE
BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY
SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. Some countries, states and provinces do not allow the
exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied
warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights that vary by country, state or province.
This document was created with the purpose of providing the most accurate and complete information. If
you have comments or suggestions for improving this manual, contact Cubiscan at
[email protected].
Manual updated April 13, 2018.

TABLE OF CONTENTS
CHAPTER 1 DIAGNOSTICS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Booting process errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Failure in initialization process. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Failure to turn on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Dimensional errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Inconsistent measurement readings . . . . . . . . . . . . . . . . . . . . . . . 4
Incorrect height measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Item exceeds boundary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Invalid yellow shapes in measurement results. . . . . . . . . . . . . . . 6
Gate movement errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gate cursor not moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gate cursor out of box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gate speed warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Return gate to home error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Miscellaneous errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Frozen or not functioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Ready indicator not lighting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Touchscreen is not functioning . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Scale errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Dashes in weight field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Different load cells report different weights . . . . . . . . . . . . . . . 13
No zero indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CHAPTER 2 SCALE CALIBRATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Scale calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CHAPTER 3 CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Gate Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Glass Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CHAPTER 4 UPDATING THE FIRMWARE. . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating firmware via the SD card . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating firmware via a serial connection . . . . . . . . . . . . . . . . . . . . 20

Checking the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CHAPTER 5 BALANCING THE LOAD CELLS. . . . . . . . . . . . . . . . . . . . . 23
Balancing the load cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 6 PART REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Replacing a fuse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Replacing a height receiver board. . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Replacing a height transmitter board . . . . . . . . . . . . . . . . . . . . . . . . 28
Replacing a width transmitter board. . . . . . . . . . . . . . . . . . . . . . . . . 29
Replacing a width receiver board . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replacing the encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Replacing the encoder magnet strip. . . . . . . . . . . . . . . . . . . . . . . . . 34
Replacing the proximity sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Replacing the controller box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Replacing the motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Replacing the power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Replacing the scale card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the load cell summing board . . . . . . . . . . . . . . . . . . . . . . 43
Replacing a load cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Replacing/Adjusting carriage assemblies. . . . . . . . . . . . . . . . . . . . . 47
APPENDIX A COMMUNICATIONS PROTOCOL . . . . . . . . . . . . . . . . . . 48
Serial (RS-232-C) cable pin assignments. . . . . . . . . . . . . . . . . . . . . . 48
Ethernet (TCP/IP) cable pin assignments . . . . . . . . . . . . . . . . . . . . . 49
USB port cable pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Cubiscan 325 command set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Command set summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Build number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Cubiscan 100 compatible measure mode . . . . . . . . . . . . . . . . . 53
Dimension units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Emitter toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Factor table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Factor toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Flash firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Gate measure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Identification/Serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Key coordinates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Location identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Reset system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Save parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Scale calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Scale reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Scrape screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Serial get . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Serial loop back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Serial put . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Smallest box mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Weight units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Zero. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
TCP/IP communications setup command set . . . . . . . . . . . . . . . . . 77
TCP/IP command set summary . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Read gateway address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Set gateway address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Read IP address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Set IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Read MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Set MAC address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Read port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Set port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Read subnet address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Set subnet address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
APPENDIX B PARTS LIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

LIST OF FIGURES
Figure 1 Cubiscan 325 parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Figure 2 Invalid yellow shapes in measurement results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Figure 3 Gate cursor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 4 Touchscreen cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Figure 5 Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 6 First scale calibration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 7 Second scale calibration screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 8 Calibration weights on scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 9 Scale calibration complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 10 Center cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 11 Controller lid screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 12 Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 13 SD card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 14 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 15 Controller lid screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 16 Jumper 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 17 Jumper 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 18 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 19 Load cell summing box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 20 POT’s (Potentiometers). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 21 Load cell wire connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 22 Height receiver gate cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 23 Height receiver inside top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 24 Height receiver inside bottom view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 25 Jumper position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 26 Height transmitter gate cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 27 Height transmitter inside top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 28 Height transmitter inside bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 29 Width transmitter gate cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 30 Front gate cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Figure 31 Power cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 32 Width receiver gate cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 33 Width receiver inside view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 34 Width receive jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 35 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 36 Encoder screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 37 Cable carrier bracket screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 38 Cable carrier screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 39 Controller box connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 40 Cable carrier latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 41 Encoder magnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 42 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 43 Proximity sensor screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 44 Proximity sensor cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 45 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 46 Controller box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 47 Controller Box Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 48 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 49 Controller box screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 50 Controller box connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 51 Motherboard cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 52 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 53 Controller box screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 54 Controller box connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 55 Motherboard cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 56 Power supply cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 57 Power supply cage screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 58 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 59 Load cell summing box screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 60 Inside load cell summing box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 61 Side view of load cell summing box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 62 Bottom of load cell summing board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 63 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 64 Load cell summing box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Figure 65 Inside load cell summing box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 66 Cut view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 67 Load cell connection wires. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 68 Bottom of load cell summing board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 69 Wires drawing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 70 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 71 Load cell summing box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 72 Wires drawing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 73 Load cell cable nut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 74 Load cell cable attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 75 Metal attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 76 Load cell bolt cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 77 Load cell bolts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 78 Load cell and ball cup holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 79 Screws securing wheel set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 80 Carriage assembly view 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 81 Carriage assembly view 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Cubiscan 325 Service Manual 1
CHAPTER 1
DIAGNOSTICS
This section describes the diagnostics procedures for the Cubiscan 325. This chapter is divided
into the following sections:
–“Booting process errors” on page 2
–“Dimensional errors” on page 4
–“Gate movement errors” on page 8
–“Miscellaneous errors” on page 10
–“Scale errors” on page 12
The figure below shows parts commonly referred to in the following sections.
Figure 1
Cubiscan 325 parts
Touchscreen
Gate
Load cell
summing box
Controller box
Encoder
Proximity sensor

DIAGNOSTICS Booting process errors
Cubiscan 325 Service Manual 2
Booting process errors
This section describes the various booting process errors that can occur with the Cubiscan 325.
Refer to the following sections for more information.
Failure in initialization process
Review the following information if there is a failure in the initialization process when the
Cubiscan 325 is turned on.
Initialization file
This process may fail if the SD card is missing or fails to load a needed file. Complete the
following steps if the initialization file process fails.
Note
Upon initialization failure, the Cubiscan 325 will use default settings. This may impact calibration.
1. Tap Menu > Units on the Cubiscan 325 touchscreen. Temporarily change any of the settings
on this screen to force the SD card to write.
2. Reboot the Cubiscan 325. Continue on to the next step if rebooting the system doesn’t work.
3. Verify that an SD card is installed. The SD card is located in the controller box. Remove the
SD card and make sure that the param.txt file is installed. For instructions on removing the SD
card, see “Updating the Firmware” on page 19.
4. Try using a new SD card (2-4 GB, standard or HC) with factory default parameter files.
5. If, after completing the above steps, the initialization file process still fails, please contact
Cubiscan Technical Assistance at 801.451.7000.
Reading gate
This process may be delayed and read DONE instead of PASS if the Cubiscan 325 fails to detect
gate board(s). Complete the following steps if the reading gate process reads DONE.
1. Make sure that the gate power cable is securely connected.
2. Make sure the gate ribbon cable(s) are connected.
3. Reboot the Cubiscan 325.
If, after completing the above steps, the reading gate process still fails, please contact Cubiscan
Technical Assistance at 801.451.7000.
Strobing gate
If this process fails contact Cubiscan Technical Assistance at 801.451.7000.

DIAGNOSTICS Booting process errors
Cubiscan 325 Service Manual 3
Initializing scale
This process may fail if the Cubiscan 325 cannot communicate with the scale card. Complete the
following steps if the initializing scale process fails.
1. Make sure that all controller box cables are securely connected.
2. Make sure that all load cell summing box cables are securely connected.
3. Reboot the Cubiscan 325.
4. Check to see if a scale card is present.
5. Is the LED light on the scale card lit?
6. If, after completing the above steps, the initializing scale process is still failing, please contact
Cubiscan Technical Assistance at 801.451.7000.
Initializing lookup
If this process fails contact Cubiscan Technical Assistance at 801.451.7000.
Initializing Ethernet
This process may fail if the Cubiscan 325 fails to connect to Ethernet. Ethernet settings can be
configured under Menu > Configure > Ethernet. This may fail in DHCP mode. (This will fail if no
cable is connected.)
1. Make sure that the Ethernet cable is securely connected at both ends.
2. Try plugging your Ethernet cable into a network switch (instead of the Cubiscan) if possible.
This will help you know if you have a faulty Ethernet connection or not.
3. Check the Ethernet cable LED’s where they connect at the controller box. One light will be
green and the other will be strobing yellow if the Ethernet connection is functioning properly.
4. Contact your IT support.
Failure to turn on
Complete the following steps if the Cubiscan 325 fails to turn on when the power switch is turned
to the On position.
1. Is the power cable connected to both the Cubiscan 325 and a working outlet? If the Cubiscan
325 is mobile, is the portable power supply turned on?
2. Is the power switch in the ON position?
3. Is the touchscreen displaying a white screen? If so, go to step 6.
4. Is the display cable securely plugged into the controller box and display?

DIAGNOSTICS Dimensional errors
Cubiscan 325 Service Manual 4
5. Check the fuses. The fuse drawer is located next to the power switch.
6. Try temporarily removing the SD card and booting in default mode.
7. Update the firmware. For information on how to do this, see “Updating the Firmware” on
page 19.
8. If, after completing the above steps, the Cubiscan 325 will not turn on, please contact
Cubiscan Technical Assistance at 801.451.7000.
Dimensional errors
This section describes the various dimensional errors that can occur with the Cubiscan 325. Refer
to the following sections for more information.
Inconsistent measurement readings
Complete the following steps if you are receiving inconsistent measurement readings.
1. Make sure that the object you are measuring is not clear or transparent. The Cubiscan 325
can only measure objects that are opaque.
2. Does the object you are measuring have a rigid shape? If the object that you are measuring
does not have a rigid, stable shape (such as clothing) then it is able to change shape.
Measurements taken after an object has changed shape will reflect the current state of that
object.
3. If there are any invalid yellow shapes in your measurement results, refer to “Invalid yellow
shapes in measurement results” on page 6. If there are no invalid yellow shapes in your
measurement results, continue on to step 2.
4. Measure the calibration cube in different orientations multiple times to check for
dimensioning accuracy. If the Cubiscan 325 reports roughly the same measurements each
time, the Cubiscan 325 is measuring accurately. If the Cubiscan 325 is not reporting
consistent readings, continue on to the next step.
5. If the gate movement isn’t smooth, the carriage assemblies that guide gate movement may
need to be adjusted or replaced. For instructions on how to do this, see “Replacing/
Adjusting Carriage Assemblies” on page 48.
6. If, after completing the above steps, you are still receiving inconsistent measurement
readings, please contact Cubiscan Technical Assistance at 801-451-7000.
Incorrect height measurement
Complete the following steps if you are receiving incorrect height measurements.

DIAGNOSTICS Dimensional errors
Cubiscan 325 Service Manual 5
1. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause damage.
2. Make sure that all the controller box cables are securely attached.
3. Go to Menu > Diagnose > Gate. The threshold and sensitivity values are listed for the width
and height. The threshold values should be between 450 and 700. The sensitivity values
should be 100. If your values are incorrect, run an automatic threshold test. When this test is
run the Cubiscan 325 finds the top and bottom limits and automatically picks the best values.
Move the gate to the middle of the Cubiscan 325 and then tap ALL. Make sure the platform
is empty of all objects. This test will take several minutes. Do not touch the gate during this
test.
4. Go to Menu > Diagnose > Gate. This screen displays the current status of the LED beams.
Move the gate to the center of the glass platform and clear the platform of all objects. If the
LED beam bars show yellow, continue on to the next step.
5. Go to Menu > Diagnose > Gate (Page 2 of 3). From this screen, you can run a masking test
to mask LED’s that may be malfunctioning. You should only run this test if 3 or less of the
LED’s are not working. Do not run the masking test if a large amount of yellow is displayed on
the LED beam bars. If too many LED’s are masked, the Cubiscan 325 will not be able to
measure objects. To run the masking test, start with the gate in the home position (right side)
and slowly move it all the way to the left, and back into the home position. Tap Mask.
6. If, after completing the above steps, you are still receiving incorrect height measurements,
please contact Cubiscan Technical Assistance at 801.451.7000.
Item exceeds boundary
Complete the following steps if you are receiving the item exceeds boundary error message.
1. Yellow specks or lines often occur when there is dust or debris on the glass platform. Clean
both sides of the glass with a clean, damp cloth. You can use small amounts of glass cleaner
to clean the glass if necessary, making sure that the glass cleaner does NOT come into
contact with the gate filters. If glass cleaner comes into contact with the gate filters they may
need to be replaced. If your glass is scratched it may interfere with measurements. Contact
Cubiscan Technical Assistance at 801.451.7000 if you need to order a replacement glass
platform.
2. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause damage.
3. Although rare, does your facility have any type of unusual lighting? If so, try moving the
Cubiscan 325 to a different location with different lighting.
4. Are there invalid yellow shapes in your measurement results? If so, refer to “Invalid yellow
shapes in measurement results” on page 6.

DIAGNOSTICS Dimensional errors
Cubiscan 325 Service Manual 6
5. Does the object you are measuring exceed or not meet the measurement range? The
measurement range for the Cubiscan 325 is 0.10 in (0.2 cm) to 36.00 x 24.00 x 24.0 0 in (90.0 x
60.0 x 60.0 cm).
6. Is the item you are measuring placed roughly in the center of the glass platform? The edges
of the glass platform may interfere with the measuring process when objects are placed too
close to the edge.
7. Go to Menu > Diagnose > Gate. The threshold and sensitivity values are listed for the width
and height. The threshold values should be between 450 and 700. The sensitivity values
should be 100. If your values are incorrect, run an automatic threshold test. When this test is
run the Cubiscan 325 finds the top and bottom limits and automatically picks the best values.
Move the gate to the middle of the Cubiscan 325 and then tap ALL. Make sure the platform
is empty of all objects. This test will take several minutes. Do not touch the gate during this
test.
8. Go to Menu > Diagnose > Gate (Page 2 of 3). From this screen, you can run a masking test
to mask LED’s that may be malfunctioning. You should only run this test if 3 or less of the
LED’s are not working. Do not run the masking test if a large amount of yellow is displayed on
the LED beam bars. If too many LED’s are masked, the Cubiscan 325 will not be able to
measure objects. To run the masking test, start with the gate in the home position (right side)
and slowly move it all the way to the left, and back into the home position. Tap Mask.
9. If, after completing the above steps, you are still receiving the item exceeds boundary error,
please contact Cubiscan Technical Assistance at 801.451.7000.
Invalid yellow shapes in measurement results
There are generally two types of invalid yellow shapes that can occur in measurement results;
yellow specks or lines, or a large amount of yellow in the measurement area. Examples of these
are shown below. Refer to the appropriate section below according to the type of yellow shape
that is being displayed in the measurement results.
Yellow specks or lines
Complete the following steps to eliminate yellow specks or lines that appear in measurement
results.
Figure 2
Invalid yellow shapes in measurement results

DIAGNOSTICS Dimensional errors
Cubiscan 325 Service Manual 7
1. Yellow specks or lines often occur when there is dust or debris on the glass platform. Clean
both sides of the glass with a clean, damp cloth. If your glass is scratched it may interfere with
measurements. Contact Cubiscan Technical Assistance at 801.451.7000 if you need to order a
replacement glass platform.
2. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause damage.
3. Go to Menu > Diagnose > Gate. This screen displays the current status of the LED beams.
Move the gate to the center of the glass platform and clear the platform of all objects. If the
LED beam bars show yellow, continue on to the next step.
4. Go to Menu < Diagnose > Gate (Page 2 of 3). From this screen, you can run a masking test
to mask LED’s that may be malfunctioning. You should only run this test if 3 or less of the
LED’s are not working. Do not run the masking test if a large amount of yellow is displayed on
the LED beam bars. If too many LED’s are masked, the Cubiscan 325 will not be able to
measure objects. To run the masking test, start with the gate in the home position (right side)
and slowly move it all the way to the left, and back into the home position. Tap Mask.
5. Try enabling the Cubiscan filter mode to eliminate any debris that is interfering with
measurements. To enable filter mode, go to Menu > Configure > Operation. Enable the
Filter Mode checkbox. This will cause the Filter mode option to be enabled on the Home
screen, where you can enable or disable it easily. Filter Mode only measures the largest item
detected on the platform.
Large amounts of yellow
Complete the following steps to eliminate large amounts of yellow that appear in measurement
results.
1. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause damage.
2. Make sure that all the controller box cables are securely attached.
3. Check the light on the transmitter or receive boards. See “PART REPLACEMENT” on
page 26 for instructions on removing gate covers. The light is located about halfway up the
board on the left side. If this light is not lit, the board is not receiving power.
4. Go to Menu > Diagnose > Gate. The threshold and sensitivity values are listed for the width
and height. The threshold values should be between 450 and 700. The sensitivity values
should be 100. If your values are incorrect, run an automatic threshold test. When this test is
run the Cubiscan 325 finds the top and bottom limits and automatically picks the best values.
Move the gate to the middle of the Cubiscan 325 and then tap ALL. Make sure the platform
is empty of all objects. This test will take several minutes. Do not touch the gate during this
test.
5. Go to Menu > Diagnose > Gate. This screen displays the current status of the LED beams.
Move the gate to the center of the glass platform and clear the platform of all objects. If the
LED beam bars show yellow, please contact Cubiscan Technical Assistance at 801.451.7000.

DIAGNOSTICS Gate movement errors
Cubiscan 325 Service Manual 8
Gate movement errors
This section describes the various gate movement errors that can occur with the Cubiscan 325.
Refer to the following sections for more information.
Gate cursor not moving
Complete the following steps if the green gate cursor does not follow the gate’s movements.
1. Make sure that the green LED encoder light is lit.
2. Check the encoder cable and make sure it is securely attached at both ends of the cable. If
doing this does not correct the problem, continue on to step 3.
3. Check the encoder magnetic strip and see if it is visibly damaged or peeled up. Contact
Cubiscan at 801.451.7000 if you need a replacement part.
4. Check the gap between the encoder and the magnetic strip. They should be as close as
possible without actually touching. Adjust the encoder if needed.
5. Go to Menu > Diagnostics > Encoder. The encoder value should read 0000 when the gate
is in the home position. Move the gate all the way to the left and back into the home
position. If the encoder value does not change, please contact Cubiscan Technical Assistance
at 801.451.7000.
Gate cursor out of box
Complete the following steps if the green gate cursor is out of the box.
Figure 3
Gate cursor

DIAGNOSTICS Gate movement errors
Cubiscan 325 Service Manual 9
1. When the Cubiscan 325 reboots, make sure that it declares “Cubiscan 325 Ready” after all
the files have been initialized. If it declares “Cubiscan 125 Ready,” the wrong Cubiscan may
be selected in the firmware.
2. If, after completing the above step, the gate cursor is still not functioning, please contact
Cubiscan Technical Assistance at 801.451.7000.
Gate speed warning
The gate speed warning message is displayed if the gate is moved too fast to obtain a
measurement reading. The gate must be moved at a moderate speed to obtain accurate
measurement results.
Irregular gate movement
Complete the following steps if the gate movement is wobbly or uneven.
1. Make sure that the two tracks that control the gate movement are free of debris. Because the
carriers are self-lubricating there should be a lubricant on the tracks. Only the debris should
be removed from the track.
2. Make sure that no cables or objects are impeding the movement of the gate.
3. The carriage assemblies that control gate movement may need to be adjusted or replaced.
For instructions on how to do this, see “Replacing/Adjusting Carriage Assemblies” on
page 48.
4. If, after completing the above steps, the gate does not move smoothly, please contact
Cubiscan Technical Assistance at 801.451.7000.
Return gate to home error
Complete the following steps if the return gate to home error occurs when the gate is in the
home position (right side of the Cubiscan 325). When the Cubiscan 325 is turned on the gate
must be in the home position.
1. Make sure that the home indicator is lit and the gate is in the home position.
2. Check the proximity sensor light. This is a little red light on top of the sensor. If this light is
out, the cable may be loose or disconnected. Check the cable and make sure it is securely
connected at both ends. If the light still does not light, the proximity sensor may need to be
replaced. If the Cubiscan 325 is off this light will also be off.
3. Check the green encoder light. If this light is out, the cable may be loose or disconnected.
Check the cable and make sure it is securely connected at both ends. If the light still does not
light, the encoder may need to be replaced. If the Cubiscan 325 is off this light will also be
off.

DIAGNOSTICS Miscellaneous errors
Cubiscan 325 Service Manual 10
4. If, after completing the above steps, the return gate to home error keeps occurring or the
encoder or proximity sensor lights won’t light, please contact Cubiscan Technical Assistance
at 801.451.7000.
Miscellaneous errors
This section describes miscellaneous errors that can occur with the Cubiscan 325. Refer to the
following sections for more information.
Frozen or not functioning
Complete the following steps if the Cubiscan 325 is not functioning or frozen.
1. Turn the Cubiscan 325 off and allow power to drain for at least 20 seconds. Turn the Cubiscan
325 back on.
2. If cycling the power does not correct the problem, power the Cubiscan 325 off and remove
the SD card. The SD card is located in the controller box, to remove the SD card complete
the following:
–Make sure the Cubiscan 325 is turned off.
–Move the gate to the left side.
–Remove the two center cover thumb screws that are located on the right side of the system.
–Slide the center cover to the left so that you can access the controller.
–Use a 5/64 Allen wrench to remove the 14 screws holding the controller box lid in place.
–Remove the controller box lid.
–Locate the SD card and briefly remove it.
–Power the Cubiscan on without the SD card. If the Cubiscan works and is not frozen, you
need a replacement SD card. If the Cubiscan is still not functioning, power it off again and
continue on to the next step.
–Replace the SD card.
–Secure the controller box lid with the 14 screws.
–Turn the Cubiscan 325 back on.
3. Update the firmware. For information on how to do this, see “Updating the Firmware” on
page 19.
4. If, after completing the above steps, the Cubiscan 325 is still frozen or not functioning, please
contact Cubiscan Technical Assistance at 801.451.7000.
Ready indicator not lighting
The ready indicator will light after the Cubiscan 325 has completed the booting process. If this
indicator does not light, contact Cubiscan Technical Assistance at 801.451.7000.