Quantronix CUBISCAN 25 User manual
CubiScan25ServiceManual
CubiScan®andtheQuantronixlogoareregisteredtrademarksofQuantronix,Inc.
ScanningNewDimensions™,Qbit™,QbitWIN™,andTheFreightWeighSystem™aretrademarksofQuantronix,
Inc.Windows®isaregisteredtrademarkofMicrosoftCorporation.
CubiScan®softwareandfirmwareareprotectedbyinternationalanddomesticcopyrights.
CubiScan®150measurementproductsareprotectedbyoneormoreofU.S.PatentsRe42,430andD490,328
andforeignpatents.
CubiScan®110measurementproductsareprotectedbyoneormoreofU.S.PatentRe42,430andforeign
patents.
CubiScan®125measurementproductsarethesubjectofU.S.Patent8,928,896.AnotherU.S.patentispending.
CubiScan®225measurementproductsarethesubjectofapendingU.S.patentapplication.
ThisdocumentandwebsiteCopyright©2015byQuantronix,Inc. Allrightsreserved.
E171537
ITE
Limited Warranty
Quantronix New Product
StatementofWarranty.Quantronix,Inc.’s,warrantyobligationsarelimitedtothetermssetforthbelow:Quantronix
(hereinafterreferredtoasthe“Seller”)warrantsthatitsnewproductisinaccordancewithSeller’spublished
specifications(orthoseagreeduponwithBuyerinwriting)atthetimeofsaleorleaseandthatitisfreefromdefectsin
materialsandworkmanshipundernormaluseforaperiodofone(1)yearfromthedateofsaleorthecommencementdate
underawrittenequipmentleaseorrentalagreement(the“WarrantyPeriod”).Ifahardwaredefectarisesandavalidclaim
isreceivedwithintheWarrantyPeriod,atitsoption,Sellerwilleither(i)repairthehardwaredefectatnocharge,using
neworrefurbishedreplacementparts,or(ii)exchangetheproductwithaproductthatisneworwhichhasbeen
manufacturedfromneworserviceableusedpartsandisatleastfunctionallyequivalenttotheoriginalproduct,or(iii)
refundthepurchasepriceoftheproduct.Forpurposesofthiswarrantyagreement,“Buyer”shallmeanandreferto(i)the
partywhichoriginally–whetherfromSellerdirectly,orfromadistributor,agentorresellerauthorizedbySeller–
purchases,orleasesunderawrittenequipmentleaseorrentalagreement,theSeller’sproductwhichisthesubjectofthis
warranty,or(ii)anysubsequentpurchaserortransfereethatacquiresvalidtitletotheequipmentwithintheWarranty
Period.
Intheeventoftheoccurrenceofaclaimunderthiswarranty,theBuyershallhavethirty(30)daystonotifySellerin
writingofthenatureandspecificsoftheclaimeddefect;provided,however,thatanyandallclaimsmustbereceived
beforetheexpirationoftheWarrantyPeriod.FailuretonotifySellerwithinsuchtimeperiodshallvoidthiswarranty.Any
claimofawarrantieddefectissubjecttoinspectionandanalysisbySellertoconclusivelyidentifyorconfirmthenature
andcauseoffailureandapplicationofthiswarranty.
Thisisafactorywarrantyandanydefectivecomponents,mechanicalorelectrical,willberepairedorreplaced,atthe
discretionandauthorizationofSeller,atSeller’sfacilitiesinUtah.ItshallbetheBuyer’sresponsibilitytoreturnthefaulty
equipmentorcomponentstoSelleratBuyer’sexpense.Seller’sobligationshallnotincludetransportationcharges,nor
labor,material,orservicechargesinvolvedintheremoval,returnorinstallationofequipmentorcomponents.Seller
reservestherighttoincorporateimprovementsinmaterialanddesignofitsproductswithoutnoticeandisnotobligated
toincorporatethesameimprovementsinequipmentpreviouslymanufactured.
ExclusionsandLimitations.Thislimitedone(1)yearwarrantyisapplicableexclusivelytooriginalequipmentproducts
andcomponentsthatweremanufacturedbySeller.Selleralsowarrantsitsreplacementparts,subjecttothetermsand
conditionssetforthherein,forthelesserperiodofninety(90)daysfromthedateofdeliveryoruntiltheexpirationofthe
originalwarranty,whicheverisgreater.Sellerdoesnotwarrant,foranypurpose,anyexternalaccessories,includingbut
notlimitedtocomputers,controllersand/orbarcodescanners,thataremanufacturedbyanothermanufacturerandsold
underaseparatelabel,eveniftheyarepackagedorsoldwithSeller’sproduct.Seller’sobligationandliabilityunderthis
warrantyisexpresslylimitedtorepairorreplacement(atitsoption)ofthewarrantiedequipmentorcomponentswithin
theWarrantyPeriod.ApurchasebyBuyerofequipmentthatithadfirstleasedorrentedshallnotstartanewWarranty
Period.Sellerdoesnotwarrantthattheoperationoftheproductwillbeuninterruptedorerror‐free.
Thiswarrantyshallnotapplytoequipmentorcomponentswhichhas/have:
1.BeenthesubjectofrepairsormodificationsnotauthorizedbySeller.
2.Beenusedwithincompatibleproducts.
3.Beenoperatedunderabnormalconditionsorinanunintendedmanner.
4.NotbeenoperatedormaintainedinaccordancewithSeller’sinstructions.
5.Beensubjecttomisuseorabuse,negligenthandling,improperinstallation,accident,damagebyfire,flood,waterorother
liquiddamage,abnormalelectricalconditionand/orpowersurge,earthquake,orotheractofGod.
6.Hadserialnumbersaltered,defacedorremoved.
7.Beenoperatedbeyondcapacity.
TOTHEEXTENTPERMITTEDBYLAW,THISWARRANTYANDTHEREMEDIESSETFORTHABOVEAREEXCLUSIVE
ANDINLIEUOFALLOTHERWARRANTIES,REMEDIESANDCONDITIONS,WHETHERORALORWRITTEN,
STATUTORY,EXPRESSORIMPLIED.ASPERMITTEDBYAPPLICABLELAW,SELLERSPECIFICALLYDISCLAIMSANY
ANDALLSTATUTORYORIMPLIEDWARRANTIES,INCLUDING,WITHOUTLIMITATION,WARRANTIESOF
MERCHANTABILITY,FITNESSFORAPARTICULARPURPOSEANDWARRANTIESAGAINSTHIDDENORLATENT
DEFECTS.IFSELLERCANNOTLAWFULLYDISCLAIMSTATUTORYORIMPLIEDWARRANTIESTHENTOTHEEXTENT
PERMITTEDBYLAW,ALLSUCHWARRANTIESSHALLBELIMITEDINDURATIONTOTHEDURATIONOFTHIS
EXPRESSWARRANTYANDTOREPAIRORREPLACEMENTSERVICEASDETERMINEDBYSELLERINITSSOLE
DISCRETION.ThisstatementsetsforththefullextentofSeller’sliabilityforbreachofanywarrantyordeficiencyin
connectionwiththesaleoruseoftheproduct.Noemployee,representativeorresellerofSellerisauthorizedtochangethis
warrantyinanywayorgrantanyotherwarranty.
EXCEPTASPROVIDEDINTHISWARRANTYANDTOTHEEXTENTPERMITTEDBYLAW,SELLERISNOT
RESPONSIBLEFORDIRECT,INDIRECT,SPECIAL,INCIDENTALORCONSEQUENTIALDAMAGESRESULTINGFROM
ANYBREACHOFWARRANTYORCONDITION,ORUNDERANYOTHERLEGALTHEORY,INCLUDINGBUTNOT
LIMITEDTOLOSSOFUSE;LOSSOFREVENUE;LOSSOFACTUALORANTICIPATEDPROFITS(INCLUDINGLOSSOF
PROFITSONCONTRACTS);LOSSOFTHEUSEOFMONEY;LOSSOFANTICIPATEDSAVINGS;LOSSOFBUSINESS;LOSS
OFOPPORTUNITY;LOSSOFGOODWILL;LOSSOFREPUTATION;LOSSOF,DAMAGETOORCORRUPTIONOFDATA;
ORANYINDIRECTORCONSEQUENTIALLOSSORDAMAGEHOWSOEVERCAUSEDINCLUDINGTHEREPLACEMENT
OFEQUIPMENTANDPROPERTY,ANDANYCOSTSOFRECOVERING,PROGRAMMING,ORREPRODUCINGANY
PROGRAMORDATASTOREDORUSEDWITHSELLERPRODUCTS.
CONSUMERPROTECTIONLAWS.FORCONSUMERSWHOARECOVEREDBYCONSUMERPROTECTIONLAWSOR
REGULATIONSINTHEIRCOUNTRYOFPURCHASEOR,IFDIFFERENT,THEIRCOUNTRYOFRESIDENCE,THE
BENEFITSCONFERREDBYTHISWARRANTYAREINADDITIONTOALLRIGHTSANDREMEDIESCONVEYEDBY
SUCHCONSUMERPROTECTIONLAWSANDREGULATIONS.Somecountries,statesandprovincesdonotallowthe
exclusionorlimitationofincidentalorconsequentialdamagesorexclusionsorlimitationsonthedurationof
impliedwarrantiesorconditions,sotheabovelimitationsorexclusionsmaynotapplytoyou.Thiswarrantygives
youspecificlegalrights,andyoumayalsohaveotherrightsthatvarybycountry,stateorprovince.
What’sNewinVersion1.1?
Updated Sections
•Updatedtofive-wheel carriage assembly
• Added section “Updating Firmware via a Serial Connection”
• Updated warranty and legal statements
Thisdocumentwascreatedwiththepurposeofprovidingthemostaccurateandcompleteinformation.Ifyou
havecommentsorsuggestionsforimprovingthismanual,contactQuantronixat[email protected].
ManualupdatedNovember22,2016.
Table of Contents
Chapter 1 Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Booting Process Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Failure in Initialization Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Failure to Turn On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Dimensional Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Inconsistent Measurement Readings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Incorrect Height Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Item Exceeds Boundary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Invalid Yellow Shapes in Measurement Results. . . . . . . . . . . . . . . . . . . . . 6
Gate Movement Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Gate Cursor Not Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Gate Cursor Out of Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gate Speed Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Irregular Gate Movement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Return Gate to Home Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Miscellaneous Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Frozen or Not Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ready Indicator Not Lighting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Touchscreen is Not Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Scale Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Dashes in Weight Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Different Load Cells Report Different Weights . . . . . . . . . . . . . . . . . . . . 12
No Zero Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 2 Scale Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Scale Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 3 Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Gate Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Glass Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 4 Updating the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating Firmware via the SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating Firmware via a Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . .20
Checking the Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter 5 Balancing the Load Cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Balancing the Load Cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 6 Part Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Replacing a Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Replacing the Height Transmitter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Replacing the Height Receiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Replacing the Width Transmitter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Replacing the Width Receiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replacing the Encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Replacing the Encoder Magnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Replacing the Proximity Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Replacing the Controller Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Replacing the Scale Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Replacing the Load Cell Summing Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Replacing a Load Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing/Adjusting Carriage Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Appendix A Communication Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Serial (RS-232-C) Cable Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Ethernet (TCP/IP) Cable Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
USB Port Cable Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
CubiScan 25 Command Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
TCP/IP Communications Setup Command Set. . . . . . . . . . . . . . . . . . . . . . . . 79
Appendix B Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
List of Figures
Figure 1 CubiScan 25 Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Figure 2 Invalid Yellow Shapes in Measurement Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Figure 3 Touchscreen Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Figure 4 Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Figure 5 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 6 Calibration Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 7 First Scale Calibration Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 8 Second Scale Calibration Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 9 Third Scale Calibration Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 10 Fourth Scale Calibration Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 11 Scale Plate Thumb Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 12 Controller Lid Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 13 Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 14 SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 15 Controller Lid Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 16 Jumper 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 17 Jumper 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 18 Load Cell Summing Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 19 POTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 20 Load Cell Wire Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 21 Height Transmitter Gate Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 22 Height Transmitter Inside Top View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 23 Height Transmitter Inside Bottom View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 24 Height Receiver Gate Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 25 Height Receiver Inside Top View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 26 Height Receiver Inside Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 27 Height Receive Jumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 28 Width Transmitter Gate Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 29 Width Transmitter Gate Screws 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 30 Width Transmitter Gate Screws 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 31 Width Transmitter Inside View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 32 Width Receiver Gate Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 33 Width Receiver Inside View 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 34 Width Receiver Inside View 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 35 Width Receive Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 36 Shroud and Encoder Cable Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 37 Controller Box Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 38 Cable Carrier Clamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Figure 39 Cable Carrier Latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Figure 40 Encoder Cable Bolts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Figure 41 Encoder Magnet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 42 Shroud Nuts and Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 43 Proximity Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 44 Controller Box Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 45 Shroud Nuts and Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 46 Controller Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 47 Controller Box Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 48 Thumb Screw Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Figure 49 Controller Box Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 50 Controller Box Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 51 Motherboard Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 52 Controller Box Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 53 Controller Box Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Figure 54 Motherboard Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 55 Power Supply Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 56 Power Supply Cage Screw. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 57 Load Cell Summing Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 58 Inside Load Cell Summing Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 59 Side View of Load Cell Summing Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 60 Bottom of Load Cell Summing Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 61 Load Cell Summing Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 62 Inside Load Cell Summing Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 63 Cut View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 64 Load Cell Connection Wires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 65 Bottom of Load Cell Summing Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 66 Wires Drawing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 67 Load Cell Summing Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 68 Shroud Nuts and Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 69 Wires Drawing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 70 Load Cells Ferrite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 71 Load Cell Cable Nut. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Figure 72 Load Cell Cable Attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 73 Metal Attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Figure 74 Load Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 75 Encoder Bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 76 Gate Nuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 77 Gate Tray Screws Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 78 Gate Tray Screws Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 79 Carriage Assembly View 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 80 Carriage Assembly View 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
CubiScan 25 Service Manual 1
Chapter 1
Diagnostics
This section describes the diagnostics procedures for the CubiScan 25. This chapter is divided
into the following sections:
• “Booting Process Errors” on page 1
• “Dimensional Errors” on page 3
• “Gate Movement Errors” on page 7
• “Miscellaneous Errors” on page 9
• “Scale Errors” on page 10
The figure below shows parts commonly referred to in the following sections.
Booting Process Errors
This section describes the various booting process errors that can occur with the CubiScan 25.
Refer to the following sections for more information.
Figure 1
CubiScan 25 Parts
Glass
Platform
Scale Plate
Touchscreen
Gate
Load Cell
Summing Box
Shroud
Controller Box
Encoder Proximity Sensor
Diagnostics Booting Process Errors
CubiScan 25 Service Manual 2
Failure in Initialization Process
Review the following information if there is a failure in the initialization process when the
CubiScan 25 is turned on.
Initialization File
This process may fail if the SD card is missing or fails to load a needed file. Complete the
following steps if the initialization file process fails.
Note
Upon initialization failure, the CubiScan 25 will use default settings. This may impact calibration.
1. Tap [Menu] on the CubiScan 25 touchscreen. Tap the Nin the Save Data field. Tap the [+]
button to change the Nto a Y. The current settings will be saved.
2. Reboot the CubiScan 25.
3. Verify that a SD card is installed. The SD card is located in the controller box. Remove the SD
card and make sure that the param.txt file is installed. For instructions on removing the SD
card, see “Updating the Firmware” on page 19.
4. Try using a new SD (2 GB, standard) card with factory default parameter files.
5. If, after completing the above steps, the initialization file process still fails, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Reading Gate
This process may be delayed and read DONE instead of PASS if the CubiScan 25 fails to detect
gate board(s). Complete the following steps if the reading gate process reads DONE.
1. Make sure that the gate power cable is securely connected.
2. Make sure the gate ribbon cable(s) are connected.
3. Reboot the CubiScan 25.
4. If, after completing the above steps, the reading gate process still fails, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Initializing Scale
This process may fail if the CubiScan 25 cannot communicate with the scale card. Complete the
following steps if the initializing scale process fails.
1. Make sure that all controller box cables are securely connected.
2. Make sure that all load cell summing box cables are securely connected.
3. Reboot the CubiScan 25.
4. Check to see if a scale card is present.
Diagnostics Dimensional Errors
CubiScan 25 Service Manual 3
5. Is the LED light on the scale card lit?
6. If, after completing the above steps, the initializing scale process is still failing, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Initializing Lookup
If this process fails contact Quantronix Technical Assistance at +1 801-451-7000.
Strobing Gate
If this process fails contact Quantronix Technical Assistance at +1 801-451-7000.
Initializing Ethernet
This process may fail if the CubiScan 25 fails to connect to Ethernet. Ethernet settings can be
configured under Menu > Com > Ethernet. This may fail in DHCP mode.
1. Make sure that the Ethernet cable is securely connected at both ends.
2. Check the Ethernet cable LEDs where they connect at the controller box. These lights will be
green if the Ethernet connection is functioning properly.
3. Contact your IT support.
Failure to Turn On
Complete the following steps if the CubiScan 25 fails to turn on when the power switch is turned
to the on position.
1. Is the power cable connected to both the CubiScan 25 and a working outlet? If the CubiScan
25 is mobile, is the portable power supply turned on?
2. Is the power switch in the ON position?
3. Is the display cable securely plugged into the controller box and display?
4. Check the fuses. The fuse drawer is located next to the power switch.
5. Try temporarily removing the SD card and boot in default mode.
6. If, after completing the above steps, the CubiScan 25 will not turn on, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Dimensional Errors
This section describes the various dimensional errors that can occur with the CubiScan 25. Refer
to the following sections for more information.
Inconsistent Measurement Readings
Complete the following steps if you are receiving inconsistent measurement readings.
Diagnostics Dimensional Errors
CubiScan 25 Service Manual 4
1. If there are any invalid yellow shapes in your measurement results, refer to “Invalid Yellow
Shapes in Measurement Results” on page 6. If there are no invalid yellow shapes in your
measurement results, continue on to step 2.
2. Does the object you are measuring have a rigid shape? If the object that you are measuring
does not have a rigid, stable shape then it is able to change shape. Measurements taken after
an object has changed shape will reflect the current state of that object.
3. Measure the calibration cube in different orientations multiple times to check for
dimensioning accuracy. If the CubiScan 25 reports roughly the same measurements each
time, the CubiScan 25 is measuring accurately. If the CubiScan 25 is not reporting consistent
readings, continue on to the next step.
4. If the gate movement isn’t smooth, the carriage assemblies that control gate movement may
need to be adjusted or replaced. For instructions on how to do this, see “Replacing/Adjusting
Carriage Assemblies” on page 48.
5. If, after completing the above steps, you are still receiving inconsistent measurement
readings, please contact Quantronix Technical Assistance at +1 801-451-7000.
Incorrect Height Measurement
Complete the following steps if you are receiving incorrect height measurements.
1. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause
damage.
2. Make sure that all the controller box cables are securely attached.
3. Go to Menu > Diagnostics > Gate. On the second and fourth gate diagnostic screens, the
threshold and sensitivity values are listed for the width and height. The threshold values
should be between 550 and 750. The sensitivity values should be 100. If your values are
incorrect, go to the fifteenth gate diagnostics screen. From this screen you can run an
automatic threshold setting test for the LED beams. When this test is run the CubiScan 25
finds the top and bottom limits and automatically picks the best values. Make sure you move
the gate to the middle of the CubiScan 25 when you run this test. You must save your settings
to retain any changes.
4. Go to Menu > Diagnostics > Gate. This screen displays the current status of the LED beams.
Move the gate to the center of the glass platform and clear the platform of all objects. If the
LED beam bars show yellow, continue on to the next step.
5. Go to Menu < Diagnostics > Gate (16/16). From this screen, you can run a masking test to mask
LEDs that may be malfunctioning. You should only run this test if 3 or less of the LEDs are
not working. Do not run the masking test if a large amount of yellow is displayed on the LED
beam bars. If too many LEDs are masked, the CubiScan 25 will not be able to measure
objects. To run the masking test, start with the gate in the home position (right side) and
Diagnostics Dimensional Errors
CubiScan 25 Service Manual 5
slowly move it all the way to the left, and back into the home position. Tap [Mask]. Save your
changes and reboot the CubiScan 25.
6. If, after completing the above steps, you are still receiving incorrect height measurements,
please contact Quantronix Technical Assistance at +1 801-451-7000.
Item Exceeds Boundary
Complete the following steps if you are receiving the item exceeds boundary error message.
1. Yellow specks or lines often occur when there is dust or debris on the glass platform. Remove
the glass platform and clean both sides with a clean, damp cloth. If your glass is scratched it
may interfere with measurements. Discard damaged glass and use the replacement glass
platform that was shipped with the CubiScan 25. Contact Quantronix Technical Assistance at
+1 801-451-7000 if you need to order a glass platform.
2. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause
damage.
3. Although rare, does your facility have any type of unusual lighting? If so, try moving the
CubiScan 25 to a different location with different lighting.
4. Are there invalid yellow shapes in your measurement results? If so, refer to “Invalid Yellow
Shapes in Measurement Results” on page 6.
5. Does the object you are measuring exceed or not meet the measurement range? The
measurement range for the CubiScan 25 is 0.1 in (2 mm) to 18.0 x 12.0 x 12.0 in (450 x 350 x
350 mm).
6. Is the item you are measuring placed roughly in the center of the glass platform? The edges of
the metal scale plate can interfere with the measuring process when objects are placed too
close to the scale plate.
7. Go to Menu > Diagnostics > Gate. On the second and fourth gate diagnostic screens, the
threshold and sensitivity values are listed for the width and height. The threshold values
should be between 550 and 750. The sensitivity values should be 100. If your values are
incorrect, go to the fifteenth gate diagnostics screen. From this screen you can run an
automatic threshold setting test for the LED beams. When this test is run the CubiScan 25
finds the top and bottom limits and automatically picks the best values. Make sure you move
the gate to the middle of the CubiScan 25 when you run this test. You must save your settings
to retain any changes.
8. Go to Menu < Diagnostics > Gate (16/16). From this screen, you can run a masking test to mask
LEDs that may be malfunctioning. You should only run this test if 3 or less of the LEDs are
not working. Do not run the masking test if a large amount of yellow is displayed on the LED
beam bars. If too many LEDs are masked, the CubiScan 25 will not be able to measure
objects. To run the masking test, start with the gate in the home position (right side) and
Diagnostics Dimensional Errors
CubiScan 25 Service Manual 6
slowly move it all the way to the left, and back into the home position. Tap [Mask]. Save your
changes and reboot the CubiScan 25.
9. If, after completing the above steps, you are still receiving the item exceeds boundary error,
please contact Quantronix Technical Assistance at +1 801-451-7000.
Invalid Yellow Shapes in Measurement Results
There are generally two types of invalid yellow shapes that can occur in measurement results;
yellow specks or lines, or a large amount of yellow in the measurement area. Examples of these
are shown below. Refer to the following appropriate section according to the type of yellow shape
that is being displayed in the measurement results.
Yellow Specks or Lines
Complete the following steps to eliminate yellow specks or lines that appear in measurement
results.
1. Yellow specks or lines often occur when there is dust or debris on the glass platform. Remove
the glass platform and clean both sides with a clean, damp cloth. If your glass is scratched it
may interfere with measurements. Discard damaged glass and use the replacement glass
platform that was shipped with the CubiScan 25. Contact Quantronix Technical Assistance at
+1 801-451-7000 if you need to order a glass platform.
2. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause
damage.
3. Go to Menu > Diagnostics > Gate (1/16). This screen displays the current status of the LED
beams. Remove the glass platform. Move the gate to the center and make sure that no objects
are present in the measuring field. If the LED beam bars show yellow, please contact
Quantronix Technical Assistance at +1 801-451-7000.
4. Go to Menu < Diagnostics > Gate (16/16). From this screen, you can run a masking test to mask
LEDs that may be malfunctioning. You should only run this test if 3 or less of the LEDs are
not working. Do not run the masking test if a large amount of yellow is displayed on the LED
beam bars. If too many LEDs are masked, the CubiScan 25 will not be able to measure
objects. To run the masking test, start with the gate in the home position (right side) and
slowly move it all the way to the left, and back into the home position. Tap [Mask]. Save your
changes and reboot the CubiScan 25.
Figure 2
Invalid Yellow Shapes in Measurement Results
Diagnostics Gate Movement Errors
CubiScan 25 Service Manual 7
Large Amounts of Yellow
Complete the following steps to eliminate large amounts of yellow that appear in measurement
results.
1. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause
damage.
2. Make sure that all the controller box cables are securely attached.
3. Check the light on the transmitter or receive boards. The light is located about halfway up the
board on the left side. If this light is not lit, the board is not receiving power.
4. Go to Menu > Diagnostics > Gate. On the second and fourth gate diagnostic screens, the
threshold and sensitivity values are listed for the width and height. The threshold values
should be between 550 and 750. The sensitivity values should be 100. If your values are
incorrect, go to the fifteenth gate diagnostics screen. From this screen you can run an
automatic threshold setting test for the LED beams. When this test is run the CubiScan 25
finds the top and bottom limits and automatically picks the best values. Make sure you move
the gate to the middle of the CubiScan 25 when you run this test. You must save your settings
to retain any changes.
5. Go to Menu > Diagnostics > Gate. This screen displays the current status of the LED beams.
Move the gate to the center of the glass platform and clear the platform of all objects. If the
LED beam bars show yellow, please contact Quantronix Technical Assistance at +1 801-451-
7000.
Gate Movement Errors
This section describes the various gate movement errors that can occur with the CubiScan 25.
Refer to the following sections for more information.
Gate Cursor Not Moving
Complete the following steps if the green gate cursor does not follow the gate’s movements.
1. Make sure that the green LED encoder light is lit.
2. Check the encoder cable and make sure it is securely attached at both ends of the cable. If
doing this does not correct the problem, continue on to step 3.
3. Check the encoder magnetic strip and see if it is visibly damaged. Contact Quantronix at +1
801-451-7000 if you need a replacement part.
4. Go to Menu > Diagnostics > Encdr. The encoder value should read 0000 when the gate is in the
home position. Move the gate all the way to the left and back into the home position. If the
Diagnostics Gate Movement Errors
CubiScan 25 Service Manual 8
encoder value does not change, please contact Quantronix Technical Assistance at +1 801-
451-7000.
Gate Cursor Out of Box
Complete the following steps if the green gate cursor is out of the box.
1. When the CubiScan 25 reboots, make sure that it declares “CubiScan 25 Ready” after all the
files have been initialized. If it declares “CubiScan 125 Ready,” the wrong CubiScan may be
selected in the firmware.
2. If, after completing the above step, the gate cursor is still not functioning, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Gate Speed Warning
The gate speed warning message is displayed if the gate is moved too fast to obtain a
measurement reading. The gate must be moved at a moderate speed to obtain accurate
measurement results.
Irregular Gate Movement
Complete the following steps if gate movement is wobbly or uneven.
1. Make sure that the three tracks that control the gate movement are free of debris. Because the
carriers are self-lubricating there should be a lubricant on the tracks. Only the debris should
be removed from the track.
2. Make sure that no cables or objects are impeding the movement of the gate.
3. The carriage assemblies that control gate movement may need to be adjusted or replaced. For
instructions on how to do this, see “Replacing/Adjusting Carriage Assemblies” on page 48.
4. If, after completing the above steps, the gate does not move smoothly, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Return Gate to Home Error
Complete the following steps if the return gate to home error occurs when the gate is in the home
position (right side of the CubiScan 25). When the CubiScan 25 is turned on the gate must be in
the home position.
1. Make sure that the home indicator is lit and the gate is in the home position.
2. Check the proximity sensor light. This is a little red light on top of the sensor. If this light is
out, the proximity sensor may need to be replaced. If the CubiScan 25 is off this light will also
be off.
3. Check the green encoder light. If this light is out, the encoder may need to be replaced. If the
CubiScan 25 is off this light will also be off.
Diagnostics Miscellaneous Errors
CubiScan 25 Service Manual 9
4. If, after completing the above steps, the return gate to home error keeps occurring or the
encoder or proximity sensor lights won’t light, please contact Quantronix Technical
Assistance at +1 801-451-7000.
Miscellaneous Errors
This section describes miscellaneous errors that can occur with the CubiScan 25. Refer to the
following sections for more information.
Frozen or Not Functioning
Complete the following steps if the CubiScan 25 is not functioning or frozen.
1. Turn the CubiScan 25 off and allow power to drain for at least 20 seconds. Turn the CubiScan
25 back on.
2. If cycling the power does not correct the problem, power the CubiScan 25 off and remove the
SD card. The SD card is located in the controller box, to remove the SD card complete the
following:
•Make sure the CubiScan 25 is turned off.
•Move the gate out of the home position (right side).
•Use a Phillips screwdriver to remove the 14 screws holding the controller box lid in place.
•Remove the controller box lid.
•Locate the SD card and briefly remove it.
•Replace the SD card.
•Secure the controller box lid with the 14 screws.
•Turn the CubiScan 25 back on.
3. Update the firmware. For information on how to do this, see “Updating the Firmware” on
page 19.
4. If, after completing the above steps, the CubiScan 25 is still frozen or not functioning, please
contact Quantronix Technical Assistance at +1 801-451-7000.
Ready Indicator Not Lighting
The ready indicator will light after the CubiScan 25 has completed the booting process. If this
indicator does not light, contact Quantronix Technical Assistance at +1 801-451-7000.
Touchscreen is Not Functioning
Complete the following steps if the touchscreen is frozen, behaving erratically, or responding
poorly.
1. Reboot the CubiScan 25.
2. Make sure the display cable is securely plugged in at both ends.
Diagnostics Scale Errors
CubiScan 25 Service Manual 10
3. Is the touchscreen surface damaged? If the touchscreen is damaged, you may require a
replacement part. Contact Quantronix Technical Assistance at +1 801-451-7000 to obtain a
replacement part.
4. Calibrate the touchscreen.
5. Temporarily remove the SD card. For instructions on how to remove the SD card, see
“Updating the Firmware” on page 19. You may not need to update the firmware, first try
simply removing the card for a moment. If doing this does not correct the problem, continue
on to step 6.
6. Update the firmware. For information on how to do this, see “Updating the Firmware” on
page 19.
7. Check the touchscreen to circuit board wires. If any of these wires are damaged or pinched
you may need a replacement touchscreen. Refer to Figure 3 below.
8. If, after completing the above steps, the touchscreen is still not responding, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Scale Errors
This section describes the various scale errors that can occur with the CubiScan 25. Refer to the
following sections for more information.
Dashes in Weight Field
Review the following information if there are dashes in the weight field. The location of the
dashes is important.
Bottom Dashes
Dashes in the bottom of the weight field mean that the scale is reading less than zero. If you have
dashes appearing in the bottom of the weight field, complete the following steps:
Figure 3
Touchscreen Cables
Cables
Diagnostics Scale Errors
CubiScan 25 Service Manual 11
• Make sure that there are no fans blowing air onto the CubiScan 25. The scale is sensitive and
moving air can affect scale readings.
• If there is no air interfering with the CubiScan 25, proceed to step 1 below.
Middle Dashes
Dashes in the middle of the weight field mean that the scale cannot find a stable reading. If you
have dashes appearing in the middle of the weight field, complete the following steps:
• Middle dashes can sometimes mean that there is no communication with the scale. To verify
that the CubiScan 25 is communicating with the scale, go to Menu > Diag > Scale. If there is no
communication with the scale the Wgt field will display No Com. If there is no communication
with the load cells the Wgt field will display NoLC.
• Make sure that there are no fans blowing air onto the CubiScan 25. The scale is sensitive and
moving air can affect scale readings.
• If there is no air interfering with the CubiScan 25, proceed to step 1 below.
Top Dashes
Dashes in the top of the weight field mean that the scale is reading over the scale limit.
• Make sure that there are no objects on the platform, especially objects that weigh over the
weight limit of 15 lbs.
• If there are no objects on the CubiScan 25’s platform, proceed to step 1 below.
Complete the following steps if there are still dashes in the weight field.
1. Make sure that the glass platform and scale plate are securely in place.
2. Make sure that there are no objects on or leaning against the scale plate.
3. Make sure that the four thumb screws (two on each end of the scale plate) are not too tight.
They should merely hold the scale plate in place without restricting the scale plate’s
movement.
4. Make sure that all the controller box cables are securely attached.
5. Make sure that all load cell summing box cables are securely attached.
6. Make sure that there are no objects on the platform and zero the CubiScan 25 by tapping the
[Zero] button that is found on the main screen. If an accurate weight is not displayed in the
weight field, continue on to the next step.
7. Calibrate the scale. For instructions on how to do this, see “Scale Calibration” on page 13.
8. If, after completing the above steps, there are still dashes in the weight field, please contact
Quantronix Technical Assistance at +1 801-451-7000.
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