Quantum DXi4700 User manual

Quantum DXi4700 Installation Guide
January 2018 6-68551-02
Contents
DXi4700 Configuration 2
Choosing a Location 5
Preparing for the Installation 7
DXi4700 Installation Overview 8
Unpacking the DXi4700 12
Determining the DXi4700
Model 17
Installing Components in the
DXi4700 Node 18
Installing the DXi4700 System
in the Rack 42
Initial Configuration 53
DAE/Veeam Memory Module
Installation 78
Troubleshooting 92
Contacting Quantum 94
This guide provides hardware installation and initial system
configuration instructions for the Quantum DXi4700 disk backup
system. For more information, see the Quantum DXi4700 User's
Guide.
Make sure to take the online training for the DXi4700 in order to make
the best use of your product. The online training is available at:
www.quantum.com/Documentation
The DXi4700 Installation & Configuration video is available at
https://youtu.be/cSy3ttkr_x8.
DXi4700 Node
DXi4700 Expansion Module (JBOD)

DXi4700 Configuration
Quantum DXi4700 Installation Guide 2
DXi4700 Configuration
The Quantum DXi4700 can be ordered in the following configurations (see Table 1 below).
Table 1: DXi4700 Configurations
DXi4700 (NAS/OST)
Configuration
Licensed
Usable
Capacity² ³
Nominal
Capacity
System
Memory
Expansion
Modules
(JBODs)
Total Rack
Space
Required
l1 Node (2U)
l3 x 1 GbE Ethernet ports
l2 x 8 Gb Fibre Channel
ports (for VTL)
l2 x 6 Gb SAS ports
(DXi4700 G1
configurations with
Expansion modules only)
l2 x 12 Gb SAS ports
(DXi4700 G2
configurations with
Expansion modules only)
l(Optional) Additional
network adapter providing
2 x 10 GbE (SFP+)
Ethernet ports or 2 x 10
GBase-T Ethernet ports
5 TB / 11 TB¹ 12 TB 32 GB* 0 2U
19 TB / 27 TB 28 TB 32 GB* 0 2U
45 TB / 63 TB 64 TB 64 GB* 1 4U
81 TB / 99 TB 100 TB 64 GB* 2 6U
117 TB / 135 TB 136 TB 96 GB* 3 8U
*32 GB systems running a Veeam or DAE configuration require 64 GB system memory.
64 GB systems running a Veeam or DAE configuration require 96 GB system memory.
96 GB systems running a Veeam or DAE configuration require 128 GB system memory.
¹ 1 TB = 1,000,000,000,000 bytes
² Usable storage capacity for installed Array or Expansion modules can be upgraded at any time after purchase in
increments of 6TB, 8TB, and 18TB. Storage capacity upgrades are enabled simply by adding a license key. To
purchase a storage capacity upgrade license, contact your Quantum sales representative. After you obtain the
storage capacity license, refer to the section “Adding a License Key” in the DXi4700 User’s Guide for instructions on
completing the capacity upgrade.
³ Usable space is presented as a decimal (1000) value (TB or Terrabyte) in the DXi GUI. Backup applications may report
the binary (1024) value (TiB or Tebibye) but incorrectly label it as "TB". For example, 272 TB will be seen in the DXi
GUI; however a backup application may report 247.38 TB. 247.38 "tebibyte (TiB) = 271.99718647923 "terabyte (TB)"

DXi4700 Configuration
Quantum DXi4700 Installation Guide 3
DXi4700 (VTL)
Configuration
Licensed Usable
Capacity² ³
Nominal
Capacity
System
Memory
Expansion
Modules
(JBODs)
Total Rack
Space
Required
l1 Node
l3 x 1 GbE Ethernet ports
l2 x 8 Gb Fibre Channel
ports (for VTL)
l2 x 6 Gb SAS ports
(DXi4700 G1
configurations with
Expansion modules only)
l2 x 12 Gb SAS ports
(DXi4700 G2
configurations with
Expansion modules only)
l(Optional) Additional
network adapter providing
2 x 10 GbE (SFP+)
Ethernet ports or 2 x 10
GBase-T Ethernet ports
5 TB / 11 TB¹ 12 TB 32 GB 0 2U
19 TB / 27 TB 28 TB 32 GB 0 2U
45 TB / 63 TB 64 TB 64 GB 1 4U
81 TB / 99 TB 100 TB 64 GB 2 6U
117 TB / 135 TB 136 TB 96 GB 3 8U
¹ 1 TB = 1,000,000,000,000 bytes
² Usable storage capacity for installed Array or Expansion modules can be upgraded at any time after purchase in
increments of 6TB, 8TB, and 18TB. Storage capacity upgrades are enabled simply by adding a license key. To
purchase a storage capacity upgrade license, contact your Quantum sales representative. After you obtain the
storage capacity license, refer to the section “Adding a License Key” in the DXi4700 User’s Guide for instructions on
completing the capacity upgrade.
³ Usable space is presented as a decimal (1000) value (TB or Terrabyte) in the DXi GUI. Backup applications may report
the binary (1024) value (TiB or Tebibye) but incorrectly label it as "TB". For example, 272 TB will be seen in the DXi
GUI; however a backup application may report 247.38 TB. 247.38 "tebibyte (TiB) = 271.99718647923 "terabyte
(TB)"

DXi4700 Configuration
Quantum DXi4700 Installation Guide 4
DXi4700 (Multi-
Protocol)
Configuration
Licensed Usable
Capacity² ³
Nominal
Capacity
System
Memory
Expansion
Modules
(JBODs)
Total Rack
Space
Required
l1 Node
l3 x 1 GbE Ethernet ports
l2 x 8 Gb Fibre Channel
ports (for VTL)
l2 x 8 Gb Fibre Channel
ports (for PTT)
l2 x 6 Gb SAS ports
(DXi4700 G1
configurations with
Expansion modules only)
l2 x 12 Gb SAS ports
(DXi4700 G2
configurations with
Expansion modules only)
l(Optional) Additional
network adapter providing
2 x 10 GbE (SFP+)
Ethernet ports or 2 x 10
GBase-T Ethernet ports
5 TB / 11 TB¹ 12 TB 32 GB* 0 2U
19 TB / 27 TB 28 TB 32 GB* 0 2U
45 TB / 63 TB 64 TB 64 GB* 1 4U
81 TB / 99 TB 100 TB 64 GB* 2 6U
117 TB / 135 TB 136 TB 96 GB* 3 8U
*32 GB systems running a Veeam or DAE configuration require 64 GB system memory.
64 GB systems running a Veeam or DAE configuration require 96 GB system memory.
96 GB systems running a Veeam or DAE configuration require 128 GB system memory.
¹ 1 TB = 1,000,000,000,000 bytes
² Usable storage capacity for installed Array or Expansion modules can be upgraded at any time after purchase in
increments of 6TB, 8TB, and 18TB.. Storage capacity upgrades are enabled simply by adding a license key. To
purchase a storage capacity upgrade license, contact your Quantum sales representative. After you obtain the
storage capacity license, refer to the section “Adding a License Key” in the DXi4700 User’s Guide for instructions on
completing the capacity upgrade.
³ Usable space is presented as a decimal (1000) value (TB or Terrabyte) in the DXi GUI. Backup applications may report
the binary (1024) value (TiB or Tebibye) but incorrectly label it as "TB". For example, 272 TB will be seen in the DXi
GUI; however a backup application may report 247.38 TB. 247.38 "tebibyte (TiB) = 271.99718647923 "terabyte (TB)"

Choosing a Location
Quantum DXi4700 Installation Guide 5
Choosing a Location
Quantum recommends installing the system in a controlled or restricted area to prevent access by untrained
personnel. In addition, Quantum recommends that system installation be performed only by qualified IT
personnel.
When choosing an installation site for the DXi4700 system, consider the following requirements:
lInstallation Requirements below
lRack Space Requirements below
lEnvironmental Conditions on the next page
Installation Requirements
Review the DXi4700 Site Planning Guide to ensure that your site meets the installation requirements for the
DXi4700.
Rack Space Requirements
Table 1 below contains the rack requirements for the DXi4700 G1 components.
Table 2 on the next page contains the rack requirements for the DXi4700 G2 components.
Table 1: DXi4700 G1 Rack Requirements
DXi4700 G1 Node DXi4700 G1 Expansion Module
(JBOD)
Height 2U, 3.4 inches (8.7 cm) 3.4 inches (8.7 cm)
Width (side to side) 17.5 inches (44.4 cm) 17.6 inches (44.6 cm)
Depth (front to back) 28.6 Inches (72.6 cm) 23.7 inches (60.2 cm)
Weight (stand alone) 61.0 pounds (27.7 kg) 62.6 pounds (28.4 kg)
Rack Space Required 2U 2U
Air clearance Open 4 in (10.2 cm) behind unit for proper air flow

Choosing a Location
Quantum DXi4700 Installation Guide 6
Table 2: DXi4700 G2 Rack Requirements
DXi4700 G2 Node DXi4700 G2 Expansion Module
(JBOD)
Height 2U, 3.4 inches (8.7 cm) 3.4 inches (8.7 cm)
Width (side to side) 17.5 inches (44.4 cm) 17.6 inches (44.6 cm)
Depth (front to back) 28.6 Inches (72.6 cm) 23.7 inches (60.2 cm)
Weight (stand alone) 49.4 pounds (22.4 kg) 59.2 pounds (26.8 kg)
Rack Space Required 2U 2U
Air clearance Open 4 in (10.2 cm) behind unit for proper air flow
Environmental Conditions
The installation site must have the following environmental conditions:
Humidity:
lDXi4700 G1 - 20% to 80% (non-condensing) with a maximum humidity gradient of 10% per hour
lDXi4700 G2 - 10% to 80% (non-condensing) with a maximum humidity gradient of 10% per hour
Temperature:
lDXi4700 G1 - 10° to 35°C (50° to 95°F) with a maximum temperature gradient of 10°C per hour
lDXi4700 G2 - 10° to 35°C (50° to 95°F) with a maximum temperature gradient of 20°C per hour
Altitude:
lDXi47001 G1 – 16m to 3048 m (–50 to 10,000 ft)
lDXi47001 G2 – 16m to 3048 m (–50 to 10,000 ft)
These environmental conditions apply when the DXi4700 system is in operation. For additional
specifications, refer to the DXi4700 Site Planning Guide.

Preparing for the Installation
Quantum DXi4700 Installation Guide 7
Preparing for the Installation
WARNING: To prevent the risk of electrical shock, bodily injury, or damage to the equipment, read all
instructions and warnings in the Quantum Products System, Safety, and Regulatory Information Guide
that shipped with your system.
Before you begin the installation procedure, make the preparations described in the following sections:
lNecessary Tools below
lDXi Software Requirements below
lTaking ESD Precautions below
Necessary Tools
The following tools are required for unpacking and installing the DXi4700 system:
l#2 Phillips screwdriver
lSmall flat head screwdriver
lNotebook computer and Ethernet cable (for initial system configuration)
DXi Software Requirements
To successfully complete the DXi4700 system installation, the latest version of DXi software is mandatory. If
the DXi will not have Internet connectivity, manually download a copy of the latest DXi software upgrade file
to your Notebook computer before you begin the installation process. The latest version of DXi4700
software is available at http://www.quantum.com/DXi4700docs.
Taking ESD Precautions
Some components within the DXi4700 system contain static-sensitive parts. To avoid damaging these parts
while performing installation procedures, always observe the following precautions:
lKeep the DXi4700 system turned off during all installation procedures.
lKeep static-sensitive parts in their original shipping containers until ready for installation.
lDo not place static-sensitive parts on a metal surface. Place them inside their protective shipping bag or
on an antistatic mat.
lWear anti-static wrist bands when unpacking and handling the units, and avoid touching connectors and
other components.

DXi4700 Installation Overview
Quantum DXi4700 Installation Guide 8
Note: Dry climates and cold-weather heating environments have lower relative humidity and are more
likely to produce static electricity.
DXi4700 Installation Overview
Depending on the configuration, the DXi4700 system components ship in one or more boxes. Each box
includes a label that notes the number of the box and the total number of boxes in the shipment (for example,
box 1 of 3). MAKE SURE THAT YOU HAVE ALL BOXES IN THE SHIPMENT BEFORE YOU BEGIN
THE INSTALLATION.
Table 1 on the next page provides an overview of the installation process for each DXi4700 configuration.
Locate your configuration in the table to see the components you need to install and the procedures to
follow. YOU MUST INSTALL ALL NODE COMPONENTS, INSTALL THE NODE, ARRAY
MODULES, AND EXPANSION MODULES IN THE RACK, AND CONNECT ALL CABLES BEFORE
FOLLOWING THE POWER UP SEQUENCE.

DXi4700 Installation Overview
Quantum DXi4700 Installation Guide 9
Table 1: DXi4700 Component Installation Overview
DXi4700 Configurations Components to Install Procedures to Complete
5–11 TB 1 DXi4700 Node
l(Optional) X520 10 GbE Card
l(Optional) X540 10 GBase-T Card
1. Unpacking the DXi4700 on
page 12
2. Determining the DXi4700
Model on page 17.
3. Installing Components in the
DXi4700 Node on page 18.
a. Opening the Node Cover
on page 21
b. Installing the Memory
Modules on page 26
(DAE/Veeam
configuration only)
c. Installing the X520
Network Card on
page 33
d. Installing the X540
Network Card on
page 38
e. Closing the Node Cover
on page 41
4. Installing the DXi4700
System in the Rack on
page 42.

DXi4700 Installation Overview
Quantum DXi4700 Installation Guide 10
DXi4700 Configurations Components to Install Procedures to Complete
19–27 TB 1 DXi4700 Node
l4 TB hard drive x 6
l(Optional) X520 10 GbE Card
l(Optional) X540 10 GBase-T Card
1. Unpacking the DXi4700 on
page 12
2. Determining the DXi4700
Model on page 17.
3. Installing the Node Hard
Drives on page 18
4. Installing Components in the
DXi4700 Node on page 18.
a. Opening the Node Cover
on page 21
b. Installing the Memory
Modules on page 26
(DAE/Veeam
configuration only)
c. Installing the X520
Network Card on
page 33
d. Installing the X540
Network Card on
page 38
e. Closing the Node Cover
on page 41
5. Installing the DXi4700
System in the Rack on
page 42.

DXi4700 Installation Overview
Quantum DXi4700 Installation Guide 11
DXi4700 Configurations Components to Install Procedures to Complete
45–63 TB 1 DXi4700 Node
l4 TB hard drive x 6
l4 GB Memory Module x 8
lH810 Controller x 1 (DXi4700 G1)
lH830 Controller x 1 (DXi4700 G2)
l(Optional) X520 10 GbE Card
l(Optional) X540 10 GBase-T Card
lExpansion Module x 1
1. Unpacking the DXi4700 on
the next page
2. Determining the DXi4700
Model on page 17.
3. Installing the Node Hard
Drives on page 18
4. Installing Components in the
DXi4700 Node on page 18.
a. Opening the Node Cover
on page 21
b. Installing the Memory
Modules on page 26
c. Installing the
H810/H830
RAID Controller on
page 30
d. Installing the X520
Network Card on
page 33
e. Installing the X540
Network Card on
page 38
f. Closing the Node Cover
on page 41
5. Installing the DXi4700
System in the Rack on
page 42.
81-99 TB DXi4700 Node
l4 TB hard drive x 6
l4 GB Memory Module x 8
lH810 Controller x 1 (DXi4700 G1)
lH830 Controller x 1 (DXi4700 G2)
l(Optional) X520 10 GbE Card
l(Optional) X540 10 GBase-T Card
lExpansion Module x 2
117-135 TB DXi4700 Node
l4 TB hard drive x 6
l4 GB Memory Module x 16
lH810 Controller x 1 (DXi4700 G1)
lH830 Controller x 1 (DXi4700 G2)
l(Optional) X520 10 GbE Card
l(Optional) X540 10 GBase-T Card
lExpansion Module x 3

Unpacking the DXi4700
Quantum DXi4700 Installation Guide 12
Unpacking the DXi4700
By following these unpacking instructions, you help ensure that the system will continue to be safeguarded
after it arrives at the installation site:
lUnpacking the DXi4700 Node on the next page
lUnpacking the Additional Node Components on page 14
lUnpacking the DXi4700 Expansion Module on page 15
Note: Make sure to retain all packing materials, as well as the documentation and other items included
in the shipping box. The packaging materials must be used if the system is relocated.
WARNING: The DXi4700 G2 Node and Expansion module (JBOD) weigh 49.4 pounds (22.4 kg) and
59.2 pounds (26.8 kg) respectively. A minimum of two people are required to lift either chassis.
Unpacking the DXi4700 Node
The box containing the DXi4700 Node contains the following items:
Item Description
Rack mount rails Includes cable management straps.
Accessory kit Includes the following:
lProduct Installation Instructions card.
lDXi4700 User Essentials
lQuantum Products Regulatory Documentation CD
lRegistration (Warranty) card
Base Node kit Includes the following:
lC13 to C14 power cord (2)
lNorth American power cord (2)
lCable, CAT5e, RJ45, non-plenum, blue solid, 10 feet (3)
l(VTL configurations only) Cable, Fibre Channel, 10 GB, 6 meter (2)
l(Multi-Protocol configurations only) Cable, Fibre Channel, 10 GB, 6 meter (4)
Node Bezel Includes bezel key (secured with tape inside bezel).
Carefully unpack and remove the components from the packing materials (see Figure 1 on the next page).

Unpacking the DXi4700
Quantum DXi4700 Installation Guide 13
Figure 1: Unpacking the DXi4700 Node
Item Description
1Bezel (key taped to back)
2Accessory Kit
3Rack mount rails

Unpacking the DXi4700
Quantum DXi4700 Installation Guide 14
Item Description
4DXi Node
5Foam
6Box
New DXi Bezel
A new DXi bezel is available. Please contact your account sales manager to purchase additional new
bezels.
Unpacking the Additional Node Components
Depending on the configuration, additional Node components may ship in separate boxes along with the
rest of the system (see DXi4700 Installation Overview on page 8):
l4 TB hard drive (6)
l4 GB Memory Module (8 or 16)
lH810 RAID Controller (DXi4700 G1)
lH830 RAID Controller (DXi4700 G2)
l(Optional) X520 10 GbE Network Card
l(Optional) X540 10 GBase-T Network Card
Carefully unpack and remove the components from the packing materials (see Figure 2 below).
Figure 2: Unpacking the Additional DXi4700 Node Components
H810 RAID Controller (DXi4700 G1) H810 RAID Controller (DXi4700 G1)

Unpacking the DXi4700
Quantum DXi4700 Installation Guide 15
X520 10 GbE Card 4 TB Hard Drives
X540 10 GBase-T Card
Unpacking the DXi4700 Expansion Module
The box containing the DXi4700 Expansion module (JBOD) contains the following items:
lRack mount rails
oCable management straps
lAccessory kit, which includes the following:
oC13 to C14 power cord (2)
oNorth American power cord (2)
oSAS interconnect cable (1m) (2)
lExpansion module bezel and bezel key (secured with tape inside bezel)
For each Expansion module (if any), carefully unpack and remove the components from the packing
materials (see Figure 3 on the next page).

Unpacking the DXi4700
Quantum DXi4700 Installation Guide 16
Figure 3: Unpacking the DXi4700 Expansion Module
Item Description
1Rack mount rails
2Foam

Determining the DXi4700 Model
Quantum DXi4700 Installation Guide 17
Item Description
3Array/Expansion module
4Accessory Kit
5Bezel
6Box
Determining the DXi4700 Model
You will need to determine if the DXi system is a DXi4700 G1 or DXi4700 G2. Model information is located
on the pull-out information tag on the front of the Node (see Figure 4 below).
lThe DXi4700 G2 information tag includes “G2” in the part number (see Figure 5 below).
lThe DXi4700 G1 information tag does not include “G1” in the part number (see Figure 6 below).
Figure 4: DXi4700 Information Tag
1. Information Tag
Figure 5: DXi4700 G2 Information Tag
Figure 6: DXi4700 G1 Information Tag

Installing Components in the DXi4700 Node
Quantum DXi4700 Installation Guide 18
Installing Components in the DXi4700 Node
If the DXi4700 shipped with additional Node components, you must install these additional components in
the Node before installing the system in the rack and turning it on (see DXi4700 Installation Overview on
page 8).
To install the additional Node components, see the following sections:
lInstalling the Node Hard Drives below
lOpening the Node Cover on page 21
lInstalling the Memory Modules on page 26
lInstalling the H810/H830 RAID Controller on page 30
lInstalling the X520 Network Card on page 33
lInstalling the X540 Network Card on page 38
lClosing the Node Cover on page 41
Installing the Node Hard Drives
The Node has a total of 12 hard drive slots and ships from the factory with 6 hard drives (4 TB each) pre-
installed in hard drive slots 0–5. Hard drive blanks are installed in hard drive slots 6–11.
For 19 TB and larger configurations, remove the hard drive blanks and install the provided 6 hard drives (4
TB each) in the Node (see Table 1 below). The additional hard drives must be installed in hard drive slots 6–
11 (see Figure 7 on the next page).
Caution: Do not remove the hard drives pre-installed in hard drive slots 0–5. If these drives are
removed for any reason, you must re-install them in their original positions.
Table 1: DXi4700 Node Hard Drive Configurations
DXi4700 Configuration Node Hard
Drives
Actions to Take
5 TB
11 TB
6 lNo action required.

Installing Components in the DXi4700 Node
Quantum DXi4700 Installation Guide 19
DXi4700 Configuration Node Hard
Drives
Actions to Take
19 TB
27 TB
45 TB
63 TB
81 TB
99 TB
117 TB
135 TB
12 lInstall 6 hard drives (4 TB each) in Node hard drive slots 6–
11.
Figure 7: Node Hard Drive Locations
1
2
3
4
5
6
7
8
9
10
11
12
0
1
2
3
4
5
6
7
8
9
10
11
Item Description
0HDD Slot 0 (Do not remove)
1HDD Slot 1 (Do not remove)
2HDD Slot 2 (Do not remove)
3HDD Slot 3 (Do not remove)
4HDD Slot 4 (Do not remove)
5HDD Slot 5 (Do not remove)
6HDD Slot 6
7HDD Slot 7
8HDD Slot 8
9HDD Slot 9
10 HDD Slot 10
11 HDD Slot 11

Installing Components in the DXi4700 Node
Quantum DXi4700 Installation Guide 20
To install the additional hard drives in the DXi4700 Node:
Caution: Use appropriate ESD precautions, including the use of a grounding strap, when performing
this procedure.
1. Remove the hard drive blank from each hard drive slot (slots 6–11):
a. Grasp the front of the hard drive blank and press the release button (see Figure 8 below).
b. Slide the hard blank out until it is free of the hard drive slot.
Figure 8: Removing a Node Hard Drive Blank
1
2
Item Description
1Hard drive blank
2Release button
2. Install a hard drive in each hard drive slot (slots 6–11):
Note: The additional hard drives are not keyed to a particular slot. You may install any hard drive in
any slot, as long as it is installed in slot 6–11.
Caution: Use only the Quantum-supplied hard drives in the DXi4700 Node. Do not use any other
drive (not even one taken from another DXi).