Dell PowerVault User manual

Dell PowerVault Network Attached Storage (NAS)
Systems Running Windows Storage Server 2012
Troubleshooting Guide

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
©2013 Dell Inc.
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Corporation.
2013 - 03
Rev. A00

Contents
Notes, Cautions, and Warnings...................................................................................................2
1 Installation Issues.......................................................................................................................5
After Replacing The Hard Drives Or Reinstalling The Operating System, The RAID Configuration Does Not
Match The Factory Configuration And Defaults To RAID 1......................................................................................5
Error: -5000 Shows Unexpected System Error Message..........................................................................................5
Error: -5001 Shows Invalid System Error Message..................................................................................................5
Error: -5002 Shows Unsupported Hardware Configuration Error.............................................................................6
Error: -5003 Occurred While Creating An Operating System Volume......................................................................6
Error: -5004 Occurred While Creating An Operating System Volume......................................................................6
Error: -5005 Occurred While Creating An Operating System Volume......................................................................7
Error: -5006 Occurred While Creating An Operating System Volume......................................................................7
Error: -5007 Occurred While Creating An Operating System Volume......................................................................7
Reinstallation Error Message Remains On The LCD.................................................................................................7
Display Log Console Displays A Wrong Date...........................................................................................................8
2 Deployment Issues......................................................................................................................9
Default Password Missing........................................................................................................................................9
Errors Due To PERC Cards........................................................................................................................................9
3 Management Issues.................................................................................................................11
Desktop Displays Incorrect System Information....................................................................................................11
Insufficient Disk Space On A Volume Dedicated For iSCSI Virtual Disk................................................................11
Turning Off The Firewall..........................................................................................................................................11
4 Update Issues............................................................................................................................13
Unable to Detect The Dell OpenManage Server Administrator On The System....................................................13
5 Getting Help................................................................................................................................15
Contacting Dell.......................................................................................................................................................15
Related Documentation..........................................................................................................................................15
Locating Your System Service Tag.........................................................................................................................16
Documentation Feedback.......................................................................................................................................16

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1
Installation Issues
After Replacing The Hard Drives Or Reinstalling The Operating
System, The RAID Configuration Does Not Match The Factory
Configuration And Defaults To RAID 1
Description After replacing the hard drives or reinstalling the operating system, the RAID configuration on
the system does not match the factory configuration and defaults to RAID 1.
Cause This issue occurs because the operating system reinstallation media cannot find an operating
system partition of 120 GB or larger on Virtual Disk 0.
Workaround To work around this issue, perform the following steps:
NOTE: The operating system can only be installed on LUN 0 of the internal controller. To
configure a RAID configuration other than RAID 1, create a virtual disk with LUN ID 0
before reinstalling the operating system.
1. Backup data from all virtual disks.
2. Reboot your system and enter the Dell PowerEdge RAID Controller (PERC) BIOS.
For more information, see the PERC documentation at dell.com/support/manuals.
3. Create a virtual disk with the desired RAID configuration, LUN ID 0, and a capacity of 120
GB or more.
4. Reboot the Dell PowerVault NAS system using the operating system reinstallation media.
Error: -5000 Shows Unexpected System Error Message
Description A required system resource cannot be located or is faulty.
Cause This issue occurs because either the operating system reinstallation media, optical drive, or
the system is in an invalid state.
Workaround Restart your system and reinstall the operating system reinstallation media. If the issue
persists, contact Dell. For more information, see Contacting Dell.
Error: -5001 Shows Invalid System Error Message
Description System restore is being performed on an unsupported system.
Cause This issue occurs because the operation is not supported on the system.
Workaround To work around this issue, remove the operating system reinstallation media immediately.
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Error: -5002 Shows Unsupported Hardware Configuration Error
Description The system is unable to locate a supported RAID controller.
Workaround To work around this issue, perform one of the following steps:
• Ensure that the disk controller card is connected to the internal drives and is properly
seated in the correct slot.
For more information about connecting the card, see the Owner’s Manual at dell.com/
support/manuals.
• Enter the PERC BIOS during the operating system boot operation and ensure that the
internal drive controller is functional.
For more information, see the PERC documentation at dell.com/support/manuals.
• Ensure that your system supports an internal drive controller.
For information about the internal drive controllers supported on your system, see the
system hardware documentation at dell.com/support/manuals.
Error: -5003 Occurred While Creating An Operating System Volume
Description Invalid operating system drive configuration. The layout of physical disks to be used as
operating system disks does not meet the required layout for the device.
Workaround To work around this issue, perform one of the following steps:
• Ensure that all drives in the operating system drive slots are correctly attached and do
not have data on them. Physical disks for the operating system must be of the same
type and must be greater than 120 GB.
• Enter the PERC BIOS during the operating system boot operation and ensure that there
are no foreign configurations, no data on the drives, the drives meet the minimum size
requirement, and are fully functioning and accessible.
For more information, see the PERC documentation at dell.com/support/manuals.
Error: -5004 Occurred While Creating An Operating System Volume
Description Drives in the slots dedicated for operating system drives are empty.
Workaround To work around this issue, perform one of the following steps:
• Ensure that all drives in the operating system drive slots are correctly attached and do
not have data on them. Physical disks for the operating system must be of the same
type and must meet the minimum size requirements.
• Enter the PERC BIOS during the operating system boot operation and ensure that there
are no foreign configurations, no data on the drives, the drives meet the minimum size
requirement, and are fully functioning and accessible.
For more information, see the PERC documentation at dell.com/support/manuals.
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Error: -5005 Occurred While Creating An Operating System Volume
Description Drives in expected operating system slots have existing foreign configurations.
Workaround To work around this issue, enter the PERC BIOS during the operating system boot operation
and ensure that there are no foreign configurations, no data on the drives, the drives meet the
minimum size requirement, and are fully functioning and accessible.
For more information, see the PERC documentation at dell.com/support/manuals.
Error: -5006 Occurred While Creating An Operating System Volume
Description Unable to locate the PowerVault operating system reinstallation media.
Workaround To work around this issue, perform one of the following steps:
• Ensure that the operating system reinstallation media is loaded in the optical drive. If
the media is present in the drive, the drive may be faulty.
For information about troubleshooting the drive, see the Owner’s Manual at dell.com/
support/manuals.
• Ensure that the drive is still functional. Reboot the PowerVault NAS using the operating
system reinstallation media to restart the process.
Error: -5007 Occurred While Creating An Operating System Volume
Description A pre-existing virtual disk with LUN ID 0 that is not being used for the NAS operating system
has been encountered. The operating system on the PowerVault NAS system must be on
virtual disk 0.
Workaround To work around this issue, delete the current virtual disk with LUN ID 0 for the operating
system reinstallation to proceed.
1. Backup all data on virtual disk 0 if possible.
2. Reboot your system and boot into the PERC controller BIOS during Power On Self Test
(POST).
For more information about booting into the PERC controller BIOS, see the PERC User’s
Guide at dell.com/support/manuals.
3. Delete the virtual disk with LUN ID 0.
4. Reboot the PowerVault NAS system using the operating system reinstallation media.
Reinstallation Error Message Remains On The LCD
Description The last error message remains on the LCD until the operating system is successfully
reinstalled.
Workaround To work around this issue,
1. Change the user defined string to the default option or User Defined String.
2. Enter the BIOS and select the Embedded Server Management screen.
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3. Change the option to either default or type a new string.
Display Log Console Displays A Wrong Date
Description The display log console displays a wrong date during the operating system reinstallation
process.
Workaround This is a known issue and does not affect the system.
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2
Deployment Issues
Default Password Missing
Description Unable to find the default password of the system.
Workaround The default password for your PowerVault storage solution is Stor@ge!.
Errors Due To PERC Cards
Description This error is caused due to the PERC cards.
Cause This issue occurs because the operating system reinstallation media cannot find an operating
system partition of 120 GB or larger on Virtual Disk 0.
Workaround To resolve the issue, see the PERC documentation at dell.com/support/manuals.
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