QubicaAMF 400288005 User manual

P/N: 400288005 REV. L, 09/21

BES X installation manual
P/N: 400288005; Rev: L, 09/21
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All rights to this manual, including the diagrams, figures, and technical specifications, are the property of
QubicaAMF. Reproduction or transmission of any of the material contained in this manual without the prior
written permission of QubicaAMF is strictly prohibited. All of the product information in this manual was
carefully prepared based on the latest information available and was believed to be correct at the time of
printing. While every effort has been made to ensure accuracy, this publication may inadvertently contain
typographical errors, inaccuracies, or errors of omission. QubicaAMF cannot be held responsible for any
claims resulting from these errors.
DOCUMENT UPDATES
QubicaAMF reserves the right to revise and/or update this manual at any time without obligation to notify
any person or entity of such revision. The document number, revision level, and date below indicate the
edition of this manual.
TRADEMARK NOTICES
QubicaAMF and the QubicaAMF logo are the trademarks of QubicaAMF.
CONDITIONAL INFORMATION
This manual assumes that the QubicaAMF equipment and/or software has been installed by a QubicaAMF-
authorized technician and is functional in every aspect. Should you encounter problems in operating the
equipment, follow the instructions in this manual before contacting QubicaAMF for service under warranty.
WORLDWIDE HEADQUARTERS
8100 AMF Drive
Mechanicsville, VA 23111 - USA
Phone: [phone]
Fax: [phone]
EUROPEAN HEADQUARTERS
Via della Croce Coperta, 15
40128 Bologna - Italy
Phone: [phone]
Fax: [phone]

BES X installation manual
P/N: 400288005; Rev: L, 09/21
Table of Contents
SUMMARY OF CHANGES......................................................................................... I
GENERAL INSTALLATION NOTES............................................................................. II
TEMPERATURE AND HUMIDITY REQUIREMENTS.................................................... II
HAZARDS AND INDICATORS.................................................................................. III
RJ45 CONNECTORS................................................................................................IV
1SYSTEM COMPONENTS ..................................................................................... 1
1.1 4HD-HUB and 5HD-HUB..................................................................................................................... 1
1.1.1 Installation notes ....................................................................................................................... 1
1.1.2 5HD-HUB label description ........................................................................................................ 2
1.1.3 5HD-HUB Rev.2 label description............................................................................................... 2
1.1.4 4HD-HUB label description ........................................................................................................ 3
1.1.5 Connections ............................................................................................................................... 3
1.1.6 How the 4HD/5HD-HUB works................................................................................................... 4
1.1.7 288250025-02 5HD-HUB specs.................................................................................................. 4
1.1.8 288250021 4HD-HUB Rev.3 specs ............................................................................................. 5
1.1.9 288250014 4HD-HUB Rev.1 and 288250018 4HD-HUB Rev.2 specs......................................... 5
1.2 4HD-CPU and 5HD-CPU...................................................................................................................... 6
1.2.1 Installation notes ....................................................................................................................... 6
1.2.2 5HD-CPU Label description ........................................................................................................ 7
1.2.3 4HD-CPU Label description ........................................................................................................ 7
1.2.4 Connections ............................................................................................................................... 8
1.2.5 How the 4HD/5HD-CPU works................................................................................................... 8
1.2.6 288250023 5HD-CPU specs ....................................................................................................... 9
1.2.7 288250020 or 288250017 4HD-CPU.......................................................................................... 9
T.00.071 –Mounting the 4HD/5HD-CPU on a single monitor frame....................................................... 10
T.00.072 –Mounting the 4HD/5HD-CPU on a double monitor frame ..................................................... 11
T.90.174 –4HD/5HD-CPU mounting........................................................................................................ 12
2ELECTRICAL SPECIFICATIONS .......................................................................... 13
3BES X SYSTEM CONFIGURATIONS................................................................... 15
3.1 No console present.......................................................................................................................... 15
T.10.025 –2 overhead monitors no console........................................................................................... 16
3.2 EasyKey console –brief description ................................................................................................ 17
3.2.1 EasyKey Pair console ............................................................................................................... 17
3.2.2 EasyKey Lane and EasyKey Twin console ................................................................................ 20
3.3 SuperTouch console ........................................................................................................................ 23
3.3.1 Brief description ...................................................................................................................... 23
3.3.2 Exposure of the SuperTouch console to ultraviolet (UV) rays ................................................ 23
3.3.3 SuperTouch Pair console ......................................................................................................... 24
3.3.4 SuperTouch Lane console........................................................................................................ 28
4CONSOLE PEDESTAL ASSEMBLY...................................................................... 33

BES X installation manual
P/N: 400288005; Rev: L, 09/21
T.10.060 - 286002861 single and 286002863 short single pedestal assembly parts.................................. 33
T.10.061 - 286002861 single and 286002863 short single pedestal assembly instructions ....................... 34
T.10.065 - 286002864 single pedestal assembly with table parts .............................................................. 35
T.10.066 - 286002864 single pedestal assembly with table instructions.................................................... 36
T.10.040 –286002800 single and 286002827 short single pedestal assembly parts ................................. 37
T.10.041 –286002800 single and 286002827 short single pedestal assembly instructions ...................... 38
T.10.055 –How to mount an EasyKey console on the pedestal –single .................................................... 39
T.10.056 –How to mount a SuperTouch console on the pedestal –single................................................ 39
T.10.062 - 286002862 dual pedestal assembly parts.................................................................................. 40
T.10.063 - 286002862 dual pedestal assembly instructions ....................................................................... 41
T.10.067 - 286002865 dual pedestal assembly with table parts................................................................. 42
T.10.068 - 286002865 dual pedestal assembly with table instructions...................................................... 43
T.10.042 –286002801 dual pedestal assembly parts ................................................................................. 44
T.10.043 –286002801 dual pedestal assembly instructions ...................................................................... 45
T.10.057 –How to mount the EasyKey consoles on the pedestal –twin ................................................... 46
T.10.069 - 286002830 and 286002868 parts and instructions ................................................................... 47
T.10.064 - 286002869 BES X consoles table mount assembly .................................................................... 48
T.10.048 –286002840 BES X console table mount assembly..................................................................... 49
T.10.051 –610325104 Kit for mounting two BES X pedestals at 96° (286002845) .................................... 50
T.10.053 –610325104 Kit for mounting two BES X pedestals at 60° (286002846) .................................... 51
T.10.054 –610325104 Kit for mounting one BES X pedestal (286002847) ................................................ 52
5SCORING NETWORK....................................................................................... 53
5.1 Installation notes............................................................................................................................. 53
T.20.096 –BES X scoring network cables length......................................................................................... 54
T.20.104 –4HD/5HD-HUB installed on XLi pinspotters with low ceiling safety kit..................................... 55
T.20.083 –4HD/5HD-HUB installed on XLi pinspotters with safety kit....................................................... 56
5.2 Centers with up to 12 lanes............................................................................................................. 57
5.2.1 Centers with up to 12 lanes with single channel video server................................................ 57
T.20.091 –BES X scoring network with: up to 12 lanes and single channel video server....................... 58
5.2.2 Centers with up to 12 lanes, MMS or TCS or Q-COM and single channel video server.......... 59
T.20.092 –BES X scoring network with: up to 12 lanes, MMS or TCS or Q-COM and single channel video
server....................................................................................................................................................... 60
5.2.3 Centers with up to 12 lanes, MMS, TCS, Q-COM and single channel video server................. 61
T.20.093 –BES X scoring network with: up to 12 lanes, MMS, TCS, Q-COM and single channel video
server....................................................................................................................................................... 62
5.3 Centers with more than 12 lanes and up to 68 lanes or split-house .............................................. 63
T.20.094 –BES X scoring network for centers with more than 12 lanes and up to 68 lanes.................. 64
5.4 Centers with more than 68 lanes or split-house............................................................................. 65
T.20.095 –BES X scoring network for centers with more than 68 lanes ................................................ 66
5.5 Scoring Network IP addresses ......................................................................................................... 67
T.20.081 –BES X connection to front desk.................................................................................................. 67
T.40.012 –Cat.5e Wall Mounting Box standard network cable.................................................................. 68
T.40.008 –Standard Network Cables.......................................................................................................... 68
6LCOM LINE ..................................................................................................... 69
6.1 LCOM wiring .................................................................................................................................... 69
6.2 Replacement of LCOM devices........................................................................................................ 69
6.3 Solving problems on the LCOM line ................................................................................................ 70
7OVERHEAD MONITORS .................................................................................. 73
7.1 Preface............................................................................................................................................. 73

BES X installation manual
P/N: 400288005; Rev: L, 09/21
7.2 Monitor requirements..................................................................................................................... 73
7.3 How to enable the “Just Scan” (or “Screen Fit”) and “HDMI-CEC” capabilities on monitors supplied
by QubicaAMF ............................................................................................................................................. 74
T.00.064 –Monitor position........................................................................................................................ 76
T.00.065 –4HD/5HD-CPU monitor connection........................................................................................... 77
T.00.069 –610325206 infrared transmitter................................................................................................ 78
8TV SIGNAL WIRING......................................................................................... 79
T.00.011 –Cable television installation, TV displays................................................................................... 79
T.00.012 –Cable television installation, detail of four lanes ...................................................................... 80
9FRONT DESK................................................................................................... 81
9.1 Installation Notes............................................................................................................................. 81
9.2 Conqueror X Residential Edition installation................................................................................... 82
9.3 Lanes Control Box Service ............................................................................................................... 83
10 SINGLE CHANNEL VIDEO SERVER................................................................. 85
10.1 288201089 wiring............................................................................................................................ 85
T.90.247 –288201089 single channel video server .................................................................................... 85
10.1.1 How to change the video standard from NTSC to PAL with 288201089................................. 86
10.2 288201034 wiring............................................................................................................................ 88
T.90.211 –288201034 single channel video server ................................................................................ 88
T.90.235 –Single channel video server connection.................................................................................... 89
10.3 Single channel video server Conqueror X setup.............................................................................. 90
11 COMPATIBILITY WITH MICRO AND FLY CONSOLES DIAGRAMS.................... 91
T.10.031 –2 overhead monitors IR Fly console .......................................................................................... 91
T.10.032 –2 overhead monitors IR Micro I console.................................................................................... 92
T.10.033 –2 overhead monitors IR Micro II console................................................................................... 93
T.10.034 –2 overhead monitors Fly console............................................................................................... 94
T.10.035 –2 overhead monitors Micro I console........................................................................................ 95
T.10.036 –2 overhead monitors Micro II console....................................................................................... 96
12 SYSTEM FIRST START-UP ............................................................................. 97
12.1 Lane setup parameters screen –brief description........................................................................ 100
13 SYSTEM BOOT-UP SEQUENCE.................................................................... 105
13.1 Boot-up screen description ........................................................................................................... 105
13.2 Error list ......................................................................................................................................... 107
14 HOW TO.................................................................................................... 111
14.1 How to turn on/off the pair of lanes ............................................................................................. 111
14.1.1 Turning ON the system.......................................................................................................... 111
14.1.2 Turning OFF the system......................................................................................................... 111
14.2 How to boot the BES X system in emergency (in the case of a Conqueror X server PC crash)..... 111
14.2.1 How to open a lane from an EasyKey bowler terminal......................................................... 112
14.2.2 How to open a lane from a SuperTouch bowler terminal..................................................... 112
14.3 How to upload programs or reinitialize the system...................................................................... 112
14.4 How to upload animations to the 4HD/5HD-CPU units ................................................................ 113
14.4.1 Upload Animations buttons brief description....................................................................... 114

BES X installation manual
P/N: 400288005; Rev: L, 09/21
14.5 How to configure the speaker and microphone for the Virtual Waiter in Windows.................... 114
14.6 How to clean a SuperTouch or an EasyKey console ...................................................................... 116
14.7 How to replace the SuperTouch cable cover (P/N: 288100019)................................................... 117
14.7.1 How to understand when to adjust the 288100019 cable cover.......................................... 117
14.7.2 How to adjust the 288100019 cable cover............................................................................ 118
15 BES X DUAL MODE .................................................................................... 119
15.1 Introduction................................................................................................................................... 119
15.2 EDGE String installation................................................................................................................. 120
T.90.311 –5HD-HUB connection with EDGE String for Highway66 or Duckpin.................................... 120
T.40.041 –288401053........................................................................................................................... 120
15.3 TMS Installation............................................................................................................................. 121
T.90.262 –Typical layout with 5HD-HUB .............................................................................................. 121
T.90.263 –5HD-HUB connection with Highway66 or Duckpin ............................................................. 121
T.90.250 –Typical layout with 4HD-HUB and 4HD-2COM units for Highway66................................... 122
T.90.251 –4HD-HUB and 4HD-2COM units connections ...................................................................... 122
15.4 How to install the card reader device on the console pedestal.................................................... 123
15.4.1 How to replace the old table plate with the card reader plate on a pedestal...................... 123
15.4.2 How to install the card reader on the pedestal..................................................................... 125
15.5 Software setup .............................................................................................................................. 126
15.5.1 Dual Mode Conqueror X Lane Setup ..................................................................................... 126
16 REPLACEMENTS......................................................................................... 127
16.1 How to replace the 4HD/5HD-HUB unit........................................................................................ 127
16.2 How to replace the 4HD/5HD-CPU unit ........................................................................................ 127
16.3 How to replace an EasyKey console .............................................................................................. 128
16.4 How to replace a SuperTouch console.......................................................................................... 128
17 PARTS ....................................................................................................... 130
18 CONQUEROR PRO PROCEDURES ............................................................... 132
18.1 How to upload programs or reinitialize the system...................................................................... 132
18.2 How to upload animations to the 4HD/5HD-CPU units ................................................................ 133
18.2.1 Upload Animations buttons brief description....................................................................... 134
18.3 How to replace the 4HD/5HD-CPU unit ........................................................................................ 135
18.4 How to replace a SuperTouch console.......................................................................................... 137

BES X installation manual
P/N: 400288005; Rev: L, 09/21 i
Summary of changes
REV L(09/21, ECR N° 21-0127)
Ch. 1
•Modified network cables specifications in 4HD-CPU and 5HD-CPU –Installation notes par on page 6.
Ch. 4
•Revised P/N descriptions on T.10.067 par on page 42.
•Revised P/N descriptions on T.10.042 par on page 44.
Ch. 14
•Revised 14.7 How to replace the SuperTouch cable cover (P/N: 288100019) par on page 117;
Ch. 15
•Added 15.2 EDGE String installation par on page 120;
•Revised T.90.262 par on page 121.
•Revised T.90.263 par on page 121.
•Revised T.90.250 par on page 122.
•Added 15.4 How to install the card reader device on the console pedestal par on page 123.

BES X installation manual
ii P/N: 400288005; Rev: L, 09/21
General Installation Notes
For devices directly connected to the power, it is necessary to check that the electrical capacity of the system
is suitable for the maximum power requirements of the equipment (as indicated on the labels of the
equipment).
Always open the circuit breaker and disconnect the power plug from the powered units before looking for
and clearing any problems.
To reduce the risk of fire or electrical shock, do not expose this equipment to moisture.
This appliance must be positioned such that the mains supply cord connector is accessible after installation.
Be aware of the voltage being supplied to the equipment (i.e. from 100V to 240V) and that the equipment is
set for the correct voltage (when applicable).
Failure to set the equipment for the correct voltage will result in damage to the equipment.
The electrical safety of the equipment is obtained only when the equipment is connected to an effective
GROUNDING SYSTEM (in accordance with the existing electrical codes and safety regulations).
It is necessary to have the power and grounding inspected by a licensed and certified electrician.
The manufacturer cannot be responsible for possible injury, damages or malfunctioning of the equipment
due to the absence of or improper grounding of the equipment.
Temperature and Humidity requirements
All QubicaAMF ELECTRONIC products are specifically designed and engineered to be used inside a bowling
center environment.
QubicaAMF ELECTRONIC equipment has an OPERATING temperature range of 15° to 35° C (59° to 95° F) and
an OPERATING humidity range of 10% to 80%.
Temperatures and humidity levels outside the listed ranges will negatively affect the operation and lifespan
of the QubicaAMF ELECTRONIC equipment.
QubicaAMF strongly suggests not to use or store any of the supplied electronic equipment where the
temperature and humidity level cannot stay within the specified ranges.
Restrictive temperature and humidity requirements are specified by the producer of the lanes that will not
be listed inside this manual.

BES X installation manual
P/N: 400288005; Rev: L, 09/21 iii
Hazards and Indicators
During the installation of the components of the BES X™system, you will be exposed to potentially hazardous
situations. To alert you to a possible hazard, the following symbol is shown with the step.
This symbol is “shorthand” for the warning and
instructions in the text-box to the left. When you see this
symbol, follow the instructions for the step carefully and
ensure you have performed the following actions:
Before installing the BES X system, read and understand
the maintenance instructions. Contact Technical Support
for clarification if you do not understand a maintenance
task or have any questions.
Additionally, follow the safety precautions listed below:
•Before installing, removing, or replacing electronic equipment, be certain that the power supply to the
unit has been turned OFF at the main circuit breaker box.
•Before turning on power to the BES X™ system, be sure that all cables have been connected properly —
especially the main power cables.
•DO NOT connect any of the power cords for any of the components to “live” outlets until all components
have been installed or you may damage the components.
•If you are doing the installation while your bowling center is in use, do not allow bowling on the lanes
where you are installing the system or on the lanes to either side of where you are working.
•Wear safety glasses when drilling.

BES X installation manual
iv P/N: 400288005; Rev: L, 09/21
RJ45 connectors
Each connector has sharp prongs inside that, when crimped, pierce the insulation of the wire and connect
with the conductor. Ethernet cables may have solid or stranded wire conductors and the sharp prongs are
different in the connectors made for each type of wire. Connectors for solid (single strand) wire often have
three slightly splayed prongs on each contact to securely surround and grip the conductor.
Connectors for stranded wires have prongs that are designed to connect to multiple wire strands.
Connector plugs are designed for either solid or stranded wire; a plug for one wire type might not make
reliable contact when crimped to a cable with wires of the other type.
RJ45 CONNECTOR FOR
SOLID NETWORK CABLE
RJ45 CONNECTOR FOR
PATCH NETWORK CABLE
IMPORTANT NOTE: NEVER pull the network cables from the connector for any reason. Always pull the
network cable from the cable itself.