Raccoon Raccoon.Recovery User manual
User Manual for Devices
The User Manual for Devices contains the following information for using the Raccoon.Recovery:
1. Intended use and a short general description of the Raccoon.Recovery Solution;
2. Symbols in the User Manual;
3. Contraindication;
4. A short description of the Hardware Solution parts - Controller and Sensors (the Devices);
5. Instruction how to start working with the Devices (frequently used functions, power on
procedure, normal workflow, power off procedure);
6. Information about the Charging of the Devices;
7. Information about the battery;
8. Information about the cleaning procedure;
9. Information about the Mode of Disposal;
10. Specifications to the Devices;
11. Troubleshooting;
12. Warranty terms;
13. Safety;
14. Warnings (general);
15. Maintenance ;
16. Contact information.
Intended use and general description
This user manual is intended for use by the Specialist (and/or other representative in the Clinic), as
well as by the Patient for using both in the rehabilitation centre and in any other location convenient
for the user (telerehabilitation), including at home settings.
A Specialist (and/or another representative of the Clinic) will be able to help the Patient in using the
Solution.
A Specialist (and/or another representative of the Clinic) is trained to use the Solution before starting
to use it and training Patients to use the Solution.
Raccoon.Recovery for hands and arms is a physical rehabilitation tool based on video gaming.The
tool is intended primarily for recovering fine motor skills of the hand and/or arm, as well as for
monitoring the general condition of the Patient. The product is used whenever physical exercises for
hand impairment are indicated, e.g. after stroke, trauma, etc.
The Raccoon.Recovery Solution includes:
1. Software (the Platform and Application);
2. Hardware (Controller and Sensor(s)).
PC App Raccoon.Recovery has 3 dashboards with different functionalities and access rights:
Clinic: settings of the Clinic account, adding and deleting accounts of Specialists, access to general
data from accounts of Specialists and Patients that are associated with the Clinic.
Specialist: settings of the Specialist account, adding and discharging Patients, seeing list of own
Patients, editing Patients’ profiles, executing digitized physiotherapy tests and seeing their results
according to the chosen period, recommending exercises, sending test results to own Patients,
adding comments and seeing log of Patient recovery story including tests, exercises and comments
Patient settings of the Patient account, seeing the list of games including their rules and overview,
playing games, settings of controls for games, adding games from PC, seeing achievements, seeing
the progress of recovery process sent by a Specialist).
The customer receives an email with a link to download the PC App from the Internet. PC App should
be used with Access Keys – user’s email as a login and a unique personal password generated by the
Platform.
The Hardware connects to a PC via Bluetooth with the help of receiver and transmits data to the PC
and then – to the Platform via the Internet.
Symbols in the User Manual
Warning! Information requires your highest attention.
Information! Check the User Manual before use.
Contraindication
Warning! This Device serves to support rehabilitation but does not replace consultation with medical
professional. If use of the Device causes discomfort or restrain your range of motion, consult your
Specialist.
Warning! Using Raccoon.Recovery Solution in conjunction with Devices connected to a cardiac
stimulator and / or having direct contact with the heart and / or spinal cord is not recommended.
Warning! Please restrict the use of the Solution if you cannot read the User Manual or if you have
problems with the perception of colors.
Warning! The Solution is not intended for use by people with a lack of vision or lack of organs of
vision.
Warning! Please limit your use of the Solution if you have ever experienced epileptic seizures or if you
have noticed at least one of the following symptoms while working in front of the monitor: loss of
consciousness, loss of orientation, blurry vision, muscle twitching, any involuntary movements and/or
convulsions.
Warning! Use with upper limbs prosthesis is not foreseen.
Devices of the Hardware Solution
Requires PC with USB 2.0 or compatibles.
The Hardware part of the Solution consists of the following components :
1. Controller (Pic.1);
2. Sensors(Pic.1);
3. Receivers (for Controller and Sensors individually)(Pic.1);
4. Wrist and arm straps (Pic.1);
5. USB charging cable;
6. User's Manual.
Pic.1.Raccoon.Recovery Devices.
1. “On/Off” button:
1.1. To turn on the Device, press and hold the button for 2-3 seconds until the indicator
light on the Device turns on;
1.2. To turn off the Device, press and hold the button for 2-3 seconds until the indicator
light on the Device turns out.
2. Button 1 (this button can be programmed in the Patient dashboard, for Controller only).
3. Button 2 (this button can be programmed in the Patient dashboard, for Controller only).
4. Indicator light:
4.1. “Green” indicates that the Device is more than 60% charged;
4.2. “Yellow” indicates that the Device is 30-60% charged;
4.3. Stable “Red” indicates that the Device is less than 30% charged and it is
recommended to charge it, in this case vibro will not work;
4.4. Flashing “Red” indicates that the Device need charging. In this case, the operation of
the Device will be impossible and it will turn off automatically;
4.5. Flashing “Blue” indicates that the Device is searching for a connection with the
receiver, when the connection is established, the blue color stops blinking and turns
off;
4.6. When charging, depending on the battery level, the indicator may blink red, yellow or
green. When charging is complete, the indicator stops flashing and lights up in green.
4.7. USB port for charging the Device.
5. Receiver indicator light:
5.1. Blinks if there is no connection to the Device
5.2. Steady on if connection to the Device is established.
6. Wrist and arm straps for proper fixation on hand (x1 for Controller and x3 for Sensors - sizes
S, M, L).
Pic.2. Reset buttons.
7. Button for manual reset of the Device (Pic.2).
8. To remove button 2 for restarting the controller, you must first remove the “On/Off” button
(Pic. 1)
9. Allows to restart the Device manually in case it refuses to turn off with “On/Off” button.
Information! All the Devices contain a lithium-polymer battery.
Before using Devices, please, read all battery handling and charging instructions and
carefully follow them.
Always dispose of used batteries in accordance with local laws and regulations.
Instruction how to start working with the Devices
1. A link to the PC App Raccoon.Recovery, as well as a login and password for authorization in it,
will be sent to the email address specified within registration.
2. Using the link you can download the archive of Raccoon.Recovery software together with
software User Manual and necessary drivers for the devices. Please read the User Manual for
the software before installing it.
3. Unzip the archive to any place convenient for you Install the program using the installer
Raccoon.Recovery.exe.
4. After the installation is complete, a shortcut will appear on your desktop for quick access to
the program.
5. Insert the receiver into any USB port of your computer directly or through certified USB hub by
any other manufacturer.
6. Install the driver. In order to do this, switch to the drivers folder and run the setup.exe installer
(Pic.3).
Pic.3. Raccoon.Recovery Driver Setup popup.
7. Click on the install button and wait for the installation to complete.
8. Enter into the program using the role, username and password that were emailed to you
earlier.
9. Turn on the Device and wait till connects to the receiver.
10. Put the Device on a flat surface and leave it motionless for 10-15 seconds. It is necessary to
calibrate the accuracy of the Device (this procedure starts automatically every time after
turning on the device).
11. If you did everything properly, Raccoon.Recovery is ready to use. If you can’t connect - сontact
your Specialist or manufacturer (for contact details: see bottom/last page of User Manual)
Information! A detailed description of the games’ options and settings for the Device can be found in
the User Manual for Software.
Warning! If the device has not been active for more than 5 minutes, the connection procedure should
be repeated.
Charging of the Devices (Controller & Sensors)
Use the USB cable to charge the Device.
You can connect the USB cable to a computer or power adapter.
Recommended specifications of the power adapter: DC 5V, 1000mA.
Warning! Do not use power adapters with other specifications, as this may damage the Device.
To connect, use a USB cable that conforms to USB standards (USB2.0 AM/micro USB BM).
Warning! Use extreme caution when handling the battery. Improper use can result in fire and burns.
Warning! Never attempt to open, crush, heat, or burn a battery.
Warning! Do not leave the battery charging for a prolonged period of time when the Device is not in
use.
Warning! Do not operate with a damaged or leaking battery.
Warning! If liquid leaks from the internal battery, stop using the Device immediately and contact
Clients Support for assistance.
Warning! If liquid gets on your clothing, skin, or eyes, immediately rinse the affected area with clean
water and consult a doctor.
Warning! Battery fluid may cause blindness.
Battery life and operation terms
Battery life is limited. The battery life of the Devices will be gradually reducing.
The life of the Devices depends on the method and conditions of its storage, charging, frequency of
use and other factors.
Battery life of the Devices may vary depending on usage conditions and environmental factors.
Cleaning procedure
Cleaning can be done in a couple of steps:
1. Before cleaning, turn off the Device and unplug the power cable.
2. If there is dirt on the Devices, such dirt must be removed with a dry brush (from nylon
polypropylene) or gauze or cloth. If the buttons need to be removed to remove dirt, the
buttons must be removed (Pic.4).
Pic.4. The way the buttons must be removed for cleaning.
3. Wipe the surface of the Devices with a napkin/cloth moistened (moist but not wet) with
isopropyl alcohol up to 70% Solution (hydrogen peroxide up to 7% Solution, or chlorhexidine
Solution).
4. Dry the product at room temperature.
Warning! Before turning on or charging the Controller, make sure that its surface is completely dry.
Warning! If the buttons were removed during the process, reinstall them.
Warning! Prevent liquid from entering the process holes.
Warning! Do not clean when charging is connected or the Devices is on.
Warning! Do not allow any direct contact of the Devices with water, as this may cause a malfunction.
Warning! Wipe the Devices from the outside with a damp cloth, making sure that moisture does not
get inside the Devices.
To clean the strap, pull it out as shown on the scheme (Pic.5 and Pic.5.1). After that, it can be washed
either manual or in machine wash mode. After it finally dries, it can be returned back to its place.
Pic.5. Controller strap. Take the strap off.
Pic.5.1. Sensor strap.Take the strap off.
Mode of Disposal
Disposal of device is on manufacturer, please send it to manufacturer.
Proper disposal of the Devices will help to preserve harm to human health and the ecology.
Specification
Raccoon.Recovery Controller :
Weight 90g
Size 135X75X42 mm
Storage temperature −20 °C - +60 °C
Exploitation temperature +5°C - +35°C
Power consumption DC 5V 500mA (charging state)
Battery type Internal lithium-polymer battery
Battery capacity 650 mA
Voltage DC 3.7 V
Data transfer Bluetooth 4.0 BLE
Sample rate 100 frame per sec
Sensors Accelerometer, gyroscope
-6-axis movement & position
+ 3 acceleration channels + 3
angular rate channels
No. of buttons 2 functional buttons
1 service button - on/off
Vibration Yes
Lights system information Status connect, status battery
Made in Poland, EU
Raccoon.Recovery Sensors:
Weight 30g
Size 58X42X15mm
Storage temperature −20 °C - +60 °C
Exploitation temperature +5°C - +35°C
Power consumption DC 5V 350mA (charging state)
Battery type Internal lithium-polymer battery
Battery capacity 250mA
Voltage DC 3.7 V
Data transfer Bluetooth 4.0 BLE
Sample rate 100 frame per sec
Sensors Accelerometer, gyroscope
-6-axis movement & position
+ 3 acceleration channels + 3
angular rate channels
No. of buttons 1 service button - on/off
Vibration Yes
Lights system information Status connect, status battery
Made in Poland, EU
Information! Controller/sensor operation is possible with Raccoon receiver only.
Raccoon.Recovery Receiver:
Weight 12g
Size 58X23.5X12.5mm
Storage temperature −20 °C - +60 °C
Exploitation temperature +5°C - +35°C
Power consumption DC 5V 120mA (working state)
Data transfer Bluetooth 4.0 BLE
Sample rate 100 frame per sec
Lights system information Status connect
Interface USB 2.0
Made in Poland, EU
Troubleshooting
Possible problems:
1. The Device does not turn on:
1.1. Make sure the Device is charged. If not, charge the Device and repeat an attempt.
2. The Controller does not turn off:
2.1. Press and hold the power button for 5-10 seconds. If it didn’t help gently remove
button 2 and using a paper clip or other thin object click on the manual reset button
of the Controller. Then insert button 2 back into place.
3. The Sensor does not turn off:
3.1. Press and hold the power button for 5-10 seconds. If it didn’t help use a paper clip or
other thin object click on the manual reset button of the Sensor.
4. When connected, there is no light of receiver indicator:
4.1. Try using a different USB port on your computer/laptop. If you use a USB hub, try
connecting the receiver to a different port or to computer / laptop directly.
5. The Device does not connect to the receiver:
5.1. Make sure that the indication flashes blue on both the Device and the receiver.
5.2. Make sure that the Device and the receiver are in direct line of sight, there are no
metal objects or obstacles between them and the distance between them does not
exceed 5 meters;
5.3. Try turning the Device off and on.
6. The Device does not charge:
6.1. Try using a different USB cable;
6.2. Make sure that the power adapter is working and meets the requirements described
in the charging section;
6.3. Make sure the USB port of your computer/laptop is working or try using a different
USB port.
7. If the problem cannot be resolved by the methods described above, refer to the Client Support
of the manufacturer.
Warranty Terms
The warranty period for the Devices constitutes 12 (twelve) month from the date of purchase.
Information! More information can be found in the warranty card.
Safety
Warning! The Devices are intended for use by hands only. Do not place the Devices close your head,
face or touch it otherwise than is foreseen hereby.
Warning! Keep the Devices out of the reach of small children, as they may damage the Device and
cause malfunctions, swallow small parts, wrap up with cables, and accidentally injure themselves or
others.
Warnings (general)
1. Warning! This Device serves to support rehabilitation but does not replace consultation with
medical professional. If use of the Device causes discomfort or restrain your range of motion,
consult your doctor.
2. Warning! Using Raccoon.Recovery Solution in conjunction with Devices connected to a
cardiac stimulator and / or having direct contact with the heart and / or spinal cord is not
recommended.
3. Warning! Please restrict the use of the Solution if you cannot read the User Manual or if you
have problems with the perception of colors
4. Warning! The Solution is not intended for use by people with a lack of vision or lack of organs
of vision.
5. Warning! Please limit your use of the Solution if you have ever experienced epileptic seizures
or if you have noticed at least one of the following symptoms while working in front of the
monitor: loss of consciousness, loss of orientation, blurry vision, muscle twitching, any
involuntary movements and/or convulsions.
6. Warning! Use with upper limbs prosthesis is not foreseen
7. Warning! Only intended use is foreseen.
8. Warning! Before start using Raccoon.Recovery Solution, the user must be trained to use it.
9. Warning! When using the Devices, make sure there is enough free space around you.
10. Warning! Avoid getting liquids or small objects inside the Devices .
11. Warning! Do not touch the Devices with wet/moist hands.
12. Warning! If the device has not been active for more than 5 minutes, the connection procedure
should be repeated.
13. Warning! Do not use power adapters with other specifications, as this may damage the
Device.
14. Warning! Do not use the damaged Device.
15. Warning! Store in a clean and dry environment. Store in protective case to protect from dust.
16. Warning! Do not throw or drop the Devices, avoid applying any other strong mechanical
influences to it.
17. Warning! Do not place any heavy objects on the top of the Devices.
18. Warning! Do not touch the internal parts of the connector and do not insert any extraneous
objects into it.
19. Warning! Never disassemble or modify the Devices.
20. Warning! Do not leave any rubber or vinyl objects in continuous contact with the Devices.
21. Warning! Wipe the Devices with a dry and soft cloth only. Do not use solvents or other
chemicals. Do not wipe the Devices with fabric soaked with chemicals. Do not use materials
other than those specified in the cleaning procedure.
22. Warning! Use ethanol/isopropanol-based disinfectant only, let Device dry before use
23. Warning! Transport the Devices in the original packaging by the manufacturer only.
24. Warning! Do not leave the Devices connected to the charger for a long time unattended.
25. Warning! Charge the Devices in a temperature range of 10 to 30 degrees Celsius only.
26. Warning! Do not use Devices while they are charging.
27. Warning! If the Devices is not used for a long time, the battery should be fully charged at least
once a year in order to maintain the functionality of the Devices.
28. Warning! Do not expose the Devices to effects of extreme high or low temperatures, pressure
drops, high humidity or direct sunlight.
29. Warning! Do not expose the Devices to dust, smoke or steam effects.
30. Warning! Do not expose the Devices to strong magnetic, electric, or electromagnetic fields
influence.
31. Warning! The Devices should be stored in its original packaging in a dark, dry, clean,
ventilated area, isolated from the storage of acids and alkalis.
32. Warning! Do not use the Devices in case of any malfunction.
33. Warning! Do not use the Devices if there is any visual damage.
34. Warning! During use, hands should be clean and dry in contact with the Device. The using of
cosmetics is forbidden.
35. Warning! Do not leave the Device turned on unattended.
36. Warning! Do not immerse for cleaning, wipe clean with a moistened cloth. Allow Device to dry
after cleaning or disinfection. Do not use while still wet.
37. Warning! Before turning on or charging the Controller, make sure that its surface is completely
dry.
38. Warning! If the buttons were removed during the process, reinstall them.
39. Warning! Prevent liquid from entering the process holes.
40. Warning! Do not clean when charging is connected or the Devicesis on.
41. Warning! Do not allow any direct contact of the Devices with water, as this may cause a
malfunction.
42. Warning! Use extreme caution when handling the battery. Improper use can result in fire and
burns.
43. Warning! Never attempt to open, crush, heat, or burn a battery.
44. Warning! Do not leave the battery charging for a prolonged period of time when the Device is
not in use.
45. Warning! Do not operate with a damaged or leaking battery.
46. Warning! If liquid leaks from the internal battery, stop using the Device immediately and
contact Clients Support for assistance.
47. Warning! If liquid gets on your clothing, skin, or eyes, immediately rinse the affected area with
clean water and consult a doctor.
48. Warning! Battery fluid may cause blindness.
49. Warning! Keep away from small children and pets to avoid swallowing of small parts.
50. Warning! The Devices are intended for use by hands only. Do not place the Devices close.
your head, face or touch it otherwise than is foreseen hereby.
51. Warning! Use CE certified 5V power supplies only to charge the Device.
52. Warning! Do not use near operating microwaves and high-frequency EM fields.
53. Warning! The Device should not develop excessive heat during use. Put down the Controller if
it becomes uncomfortably warm. Do not use again, as overheating indicates malfunction.
Contact your therapist or manufacturer (for contact details: see bottom/last page of
instruction booklet)
54. Warning! Do not shove into the fire and do not store in hot places
Maintenance
Information! Before a user obtains permission to operate a solution, it must be ensured that he has
read/listened to and fully understood the operating instructions contained in this User Manual.
Warning! Never disassemble or modify the Devices.
Warning! Transport the Devices in the original packaging by the manufacturer only.
If you have concerns that the device requires maintenance - contact your Specialist or manufacturer
(for contact details: see bottom/last page of instruction booklet)
Contact information
For any information or assistance, please contact us:
e-mail: [email protected]
www.raccoon.world
Raccoon Technologies Poland
Limited Liability Company
ul. Kącik 4, 30 – 549
Poland, Kraków
Manufactured in Poland, EU
Effective Date: 03-03-2020 Controller > REF 2000-1000
Arm Sensor > REF 2000-0300
Raccoon.Recovery Version 1.0
code REF 2000-1305
Popular Personal Care Product manuals by other brands
3Gen
3Gen DERMLITE nailio instructions
Bauerfeind
Bauerfeind Spinova Unload Plus Instructions for use
HiB
HiB Arena 80 79530800 Installation and operating instructions
Otto Bock
Otto Bock 17B95 Instructions for use
MEDIPREVENTIECENTRUM
MEDIPREVENTIECENTRUM Pulse Oximeter Instructions to user
Clarisonic
Clarisonic MIA 2 user guide