Radiant Communications RM1121 User manual

RM1121 CATV
Remote Monitoring System
User Manual
PCVision 3.63.16

Copyright© 2015 by Radiant Communications Corporation.
All rights reserved. Printed in the United States of America. Unauthorized use of this
material without the expressed written consent of Radiant Communications is prohibited.
No part of this manual may be used or reproduced in any form or by any means, or stored
in a database or retrieval system, without the written permission of Radiant
Communications Corporation. Making copies of any part of this manual for any purpose
other than your own personal use is a violation of United States copyright laws.
This manual is distributed as is, without warranty of any kind, either express or implied,
respecting the contents of this manual, including but not limited to implied warranties for
the manual's quality or performance.

RM1121 UserManual
Table of Contents
INTRODUCTION.............................................................................................................. 1
Benefits ................................................................................................................................................. 1
Features............................................................................................................................2
Hardware Controller.........................................................................................................2
PCVision .............................................................................................................................................. 2
GETTING STARTED ...................................................................................................... 3
Unpacking your RM1121 components ............................................................................ 3
Minimum Requirements...................................................................................................4
PC................................................................................................................................ 4
Networking...................................................................................................................4
Important questions that need to be answered prior to installation........................ 5
SYSTEM SETUP............................................................................................................... 6
Port Usage....................................................................................................................... 6
Command and Control .............................................................................................. 6
Multimedia...................................................................................................................6
NATandMultiple Users.............................................................................................. 6
Discovery and Setup of RM1121.....................................................................................7
PCVision 3.63.16........................................................................................................ 7
Web Browser ............................................................................................................. 8
USING PCVISION .......................................................................................................... 11
Adding theRM1121Device.......................................................................................... 12
Deleting a RM1121 Device.......................................................................................... 12
Connecting to the Device............................................................................................... 12
Logging In ..................................................................................................................... 13
Selecting Network Transport Protocol ...........................................................................13
Configuration ..................................................................................................................................... 14
Adjusting Settings.......................................................................................................... 17
VideoSettings ........................................................................................................... 17
Picture Settings................................................................................................................. 18
Audio Settings .......................................................................................................... 19
PCVision Main Screen...................................................................................................20
Using the Remote Control..............................................................................................20
Changing to Quad View.................................................................................................21
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Table of Contents RM1121 UserManual
The Main Menu..................................................................................................................22
ADDITIONAL FEATURES.............................................................................................. 23
Taking Control of the Unit ................................................................................................................ 23
TROUBLESHOOTING..................................................................................................... 24
Cannot Discover RM1121............................................................................................... 24
No Video/Audio (After Unit is Discovered in PCVision................................................. 24
No Audio (Video is OK) .................................................................................................................. 24
Remote Does Not Function .............................................................................................................. 25
The Screen has Color Bars ............................................................................................................... 25
APPENDIX A GLOSSARY .............................................................................................. 26
APPENDIX B SYSTEM SPECIFICATIONS .................................................................. 30
APPENDIX C KEYBOARD SHORTCUTS .................................................................... 31
INDEX................................................................................................................................. 32
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RM1121 UserManual
Introduction
The RM1121 system is Radiant Communications' latest innovation for head-end
consolidation. The system is an encoding/decoding device that provides you with the
ability to remotely monitor your entire channel lineup over your existing local area
network (LAN) or wide area network (WAN). The RM1121 enables transmission of high
quality video signals over existing IP networks. This is an extremely flexible system with
a number of features, including four selectable video inputs (each can be viewed one at a
time).
The encoder operates with a scalable bandwidth from 56kbs to 4Mbs in order to best
manage congestion on your network.
At the central location, the video can be viewed on a monitor with the use of a decoder or
on a PC with just the provided software. The RM1121 is standards-based so that it will
work in any IP system. It is now available with MPEG4/H.264 quality video over RTSP.
The RM1121 can be used to monitor andtroubleshoot the channel lineup at a hub or other
remote site.
The figure below displays a configuration of the basic setup.
Benefits
Following is a list of ways in which PCVision benefits your CATV company:
• Technicians can quickly connect to unmanned hubs from anywhere.
• Problems can be assessed as soon as a complaint is registered.
• Multiple CATV hubs can be monitored simultaneously from one central
location.
• You can verify problems and reduce the number of onsite service calls.
• Real-time messaging capability can be used to quickly diagnose problems.
• The solution is customizable, enhancing future options for remote control of
unmanned sights.
• You can take a proactive approach to QoS of your CATV System.
• The system uses standard network infrastructure.
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Introduction RM1121 UserManual
Features
Below is a list of the RM1121 system's most useful and unique features:
• Remote channel lineup monitoring
1. Remotely monitor your entire channel lineup, using your set top box
via your existing LAN/WAN
2 . Easily monitor multiple remote hub locations from anywhere on your
network.
• Scalable video channel bandwidth - This feature allows you to trade off the
monitored video quality vs. the local area network bandwidth usage
• Expandable System - you may easily add sites at any time
• Works on intranets and the Internet
• Operates on MPEG4/H.264
Hardware Controller
The RMI121hardware controller consists of the following:
• MPEG4/H.264 scalable video encoder
• Multi-protocol to accommodate different network environments
• Scalable from 1 to 4 inputs
• IR port
• Standard Ethernet networking port
• 1RU Rack mount chassis
• Analog decoder
PCVision
Some of the advantages of using PCVision are:
• It is designed for quick learning and ease ofuse.
• It uses a logical grouping scheme that defines locations and available CATV
boxes.
• It displays which user is in control and additional number of users connected
to each RM1121.
• The system allows for online administration and configuration of
RM1121.
• Individual passwords are assigned to Admin, Technician, and User groups
for added security.
• It has an easy-to-use remote control interface for accessing cable box controls.
• A customization option is available.
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RM1121 UserManual
Getting Started
Unpacking your RM1121 components
Remove all materials from the packing box and confirm receipt of the following
according to the specific product ordered:
RM1121
• 1 CD (Manual and Installation Software)
• 2 RJ45 Cables (1 straight and 1 crossover)
• 1 A/C Power cord
• 4 6FT Triple RCA/RCA Cable
• 4 IR Blaster
NOTE: In the event that anything is missing, contact Radiant Communication Corp.
Technical Support at 800-969-3427 for product returns or missing parts. If it
becomes necessary to return the unit, repackage all components in the original box(s).
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Getting Started RM1121 UserManual
MinimumRequirements
PC
• Pentium IV Class Processor or better
• 128 MB RAM
• 10-Base-T networkcard
• Windows 2000/XP Professional (with network features enabled)
• 30 MB hard disk space
• Screen resolution of 1024 x 768
• Video/Audio Ports UDP 6970-6973
• TCP Control port 554
NOTE: The full PCVision setup will automatically install .NET andDX9software. If
your workstation has had a previous version of PC Vision loaded the partial installed
can be used.
Networking
• _TCP/IP ports are used.
Important: For the RM1121 , UDP ports in the 6970-6973 range must be
open on network routers and firewalls for WAN and internet applications, This allows for proper
data passage on the network and enables you to view video, hear audio, and pass necessary
controls. If all UDP ports are closed on the firewall/router, you may be able to scan the unit and
see it in the list of available units, however video and audio will not stream.
Calculating total bandwidth required:
• Video Bandwidth (56kbs-4Mbps)
• Audio constant 128Kbps
• Data packet overhead 10%
All above added together will equal total bandwidth required to stream video,
audio and data controls to one user. A second user will require the same
bandwidth therefore doubling the total network traffic.
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Getting Started RM1121 UserManual
Important questions that need to be answered prior to installation
By answering the questions below, your Radiant Communications representative can
assess the overall picture of your user environment and make decisions on set up,
problems that they may face, and overall system performance. Please read the questions
below and be prepared to answer them in the event of a change in, or problems with, your
configuration.
• Hardware
 What typeof networkswitch gearwill the system be running on?
 Howmany routers/gateways are between the user and the RM1121
 What are the processor, memory, and video card specs on the
viewing stations running PCVision?
• Software
 What operating system is the view station running?
 If itisahomeworkstation,does it havea software firewallor
virus protection on it?
• Networking
 What networkoperatingsystemisbeingused?
 What protocols are currently being used or blocked?
 What ports are being used or blocked?
If the RM1121 Device is used on the public internet, it is strongly
recommended that it be protected by a firewall between it and the
public connection. A simple firewall is often present in Cable/DSL
routers and while simple; it is usually sufficient to control access to the
units.
The more secure configuration filters access to the devices by the IP
address of the client.
In order to configure the firewall consult with the manufacturer's
instructions. The port requirements are documented in this manual.
 Is the PCVision system on its own sub net or VPN/VLAN?
 Is there any network scanning for viruses that may block
streaming servers?
 Can changes be made to the firewall rules and protocols for the
functions of PCVision?
 Does the network useNATtotalktotheRM1121behind a router?
 What are the available bandwidths at the locations where the
units are deployed?
 What are the bandwidths at the locations where viewing
occurs?
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RM1121 UserManual
System Setup
Make sure that there is enough space to pull and connect the Video/L+R Audio cables
(RCA) and IR Blaster to the cable box. Connect RJ45 cables from the RM1121 Series unit
to the network.
Install the RM1121 Series units such that the environmental specifications are not
exceeded. Installation in a well-ventilated, temperature-controlled area will minimize the
possibility of component failure and increase systems reliability.
Important: Read prior to setup. When installing the PCVision software, choose the Admin
install for the initial setup. One Admin and any two combinations of Users or Techs can be
logged on to the unit at the same time. Configuration of the unit can only be done by an Admin.
Port Usage
The PCVision application communicates with the RM1121 device using anumber of TCP
and UDP ports. It is important that these ports be opened and not blocked in order to
connect to the device, view video and hear audio.
Firewalls: It ishighly recommended that theRM1121 devices donot have
complete open access to the Internet! Please place the RM1121 behind a
firewall and follow the port forwarding instructions below to protect the unit
from unwanted users accessing and possibly damaging theunit.
Command and Control
TCP port 554 on the RM1121 device is used to send all command and control data to the
unit. Since the connection to the device is outbound (from the PC client to the device) this
is usually not a problem on the client end. If there are problems, it may need to be
investigated on the device end.
Multimedia
Video and audio are transmitted via UDP packets from the device to the PC client. Video
and audio are in the form of RTP packets carried over two separate UDP channels. UDP
has better viewing characteristics over varying types of networks and these ports must be
opened. Typically a firewall will block inbound UDP packets and the result is that neither
video nor audio will be streamed to the client. You may be able to connect to the device
and configure it, but video and audio are not present.
.
Video and audio are carried on ports 6970 through 6973 by default. Inbound traffic from
the device to the PC, requires that UDP traffic be allowed on these ports. PCVision
supports the viewing video from up to 9 RM1121 devices simultaneously.
NOTE: While PCVision can display 9 videos simultaneously, audio will be played
from the active video only.
NATandMultiple Users
In order to support multiple users on a LAN, the ports used for video and audio may be
configured for each individual PC. This allows for rules on the firewall to be created
which will route the multimedia streams to the proper user.
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