Rainfresh T Series User manual

T Series Water Softener
Installation & Operation Manual
(Please save for future reference)
Thank you for purchasing one of our ENVIROGARD / Rainfresh Water Softeners. We are
committed to ensuring that you are totally satisfied.
If you have any problems, don’t go back to the store – please contact us !
Most issues can be resolved over the phone.
Help Line : 1-800-667-8072 (Monday to Friday 8:30 AM to 5:00 PM EST)
www.rainfresh.ca
TABLE OF CONTENTS
A. System Specifications............................................. 2
B. How Your Water Conditioner Works...................... 2
C. Safety Precautions ................................................ 2
D. Installation............................................................. 3
a. Electrical Requirements .............................. 3
b. Unpacking the unit ...................................... 3
c. Plumbing the Softener ................................ 5
E. Start-up and Programming .................................... 6
a. Language Selection ..................................... 7
b. Basic Programming ..................................... 8
c. Advanced Programming .............................. 10
d. Disinfecting the Softener ............................. 11
e. Manual Regeneration .................................. 11
F. Other Features ...................................................... 12
G. Maintenance.......................................................... 12
H. Troubleshooting..................................................... 14
I. Exploded Diagram & Parts List ............................... 15
J. Warranty................................................................ 16
Certified by IAPMO R&T against CSA B483.1 and
NSF/ ANSI 44.

2
A. SYSTEM SPECIFICATIONS & DIMENSIONS
Model
System
Capacity
(Grains)○
Rated Softening
Capacity (Grains)
Flow Rate
Pressure Drop
at Rated Service
Flow (psi)
Media Tank
Size
Resin Type
Resin
Volume
(cu ft)
Unit Weight
Lbs (Kg)
Service
(US
GPM)
Max Flow
to Drain
(US GPM)
20T
20,000
10,222 @ 2.25 lbs
7.5
1.5
9.0
8” x 44”
Cation
softening
resin
0.75
75 (34.0)
30T
30,000
13,629 @ 3lbs
11.0
2.0
15.0
9” x 48”
1.0
87 (39.5)
45T
45,000
20,443 @ 4.5 lbs
11.2
2.4
15.0
10” x 54”
1.5
115 (52.2)
60T
60,000
27,258 @ 6 lbs
12.4
3.5
15.0
12” x 52”
2.0
150 (68.2)
90T
90,000
40,887 @ 9 lbs
12.9
5.0
15.0
14” x 65”
3.0
190 (86.3)
The manufacturer reserves the right to make product improvements which may deviate from the specifications and descriptions stated herein, without
obligation to change previously manufactured products or to note the change.
These softeners conform to NSF/ANSI 44 for the specific performance claims as verified and substantiated by test data. These models are efficiency
rated. The efficiency rating is valid only at the stated salt dose and maximum service flow rate. They have a demand initiated regeneration (D.I.R.)
feature that complies with specific performance specifications in-tended to minimize the amount of regenerant brine and water used in their
operation. These softeners have a rated softener efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on sodium
chloride) and shall not deliver more salt than their listed ratings. The rated salt efficiency is measured by laboratory tests described in NSF/ANSI
Standard 44. These tests represent the maximum possible efficiency that the systems can achieve. Operational efficiency is the actual efficiency after
the system has been installed. It is typically less than the efficiency due to individual application factors including water hardness, water usage, and
other contaminants that reduce the softener’s capacity.
Feed Water Quality:
Iron < 0.5 PPM; Manganese < 0.05 PPM ; Turbidity < 1 NTU ; Free Chlorine < 0.5 PPM ; Hydrogen Sulphide –Nil ; Organics –Nil.
If feed water quality exceeds above limits, please call Rainfresh for advice on additional treatment that may be necessary.
B. HOW YOUR WATER CONDITIONER WORKS
Your Rainfresh Softener removes hardness using a process called Ion Exchange. In this process, when hard water flows
through the unit, hardness-causing minerals such as Calcium & Magnesium, are trapped by the media (called Resin) and an
equivalent amount of sodium ions are released into the water. When the capacity of the resin to trap hardness minerals is
exhausted, the unit is re-charged by softener salt in an automatic process called Regeneration. During regeneration, the
unit first backwashes to remove any sediment, rust or other particulates, that may have accumulated in the unit. This is
followed by introduction of a saturated salt solution (brine) that bumps off the trapped hardness to drain and recharges the
resin with sodium. It then goes through a final rinse & refills the salt tank with water for the next regeneration.
Once you program the unit at the time of installation, the regeneration process happens automatically. All you need to do is
to ensure that there is always enough salt in the salt tank. The unit automatically calculates when to regenerate based on
your water hardness and use.
C. SAFETY PRECAUTIONS
-Follow all applicable province/state and local regulations.
-Handle your water softener carefully. Do not lie on side, turn upside down, drop or drag.
-This softener uses salt (sodium chloride) to regenerate. Persons on sodium restricted diets should consider the
added sodium as part of their overall intake. Potassium chloride can be used as an alternate in such situations.
Please consult Rainfresh technical support.
○ –@ 15 lbs salt/ft³. Values not supported by test data. Only tested at one salt
setting (Rated Capacity)
•Rated Efficiency : 4,543 grains/lb of salt
•Feed Water Temperature = 4°C - 38°C (39 - 100°F)
•Operating Pressure = 25 (172 kPa) - 100 PSIG (689 kPa)*
•Voltage = 110 V AC
* Note: Install pressure regulator and water hammer arrestor if pressure
exceeds rated pressure at any time.
•At the stated service flow rates, the pressure drop through these
devices will not exceed 15 psig.
•The manufacturer reserves the right to make product
improvements which may deviate from the specifications and
descriptions stated herein, without obligation to change
previously manufactured products or to note the change.

3
Cautions before installation
1. Install a pressure regulator and water hammer arrestor if pressure exceeds maximum rating at any time. Note: If
daytime pressure is over 80 psi, night time pressure may exceed maximum pressure rating.
2. Do not install on water that is microbiologically unsafe without adequate disinfection before or after the unit. For
effective disinfection install a Rainfresh Drinking Water System or Rainfresh UV disinfection system.
3. For use on cold water only.
4. Only use thread seal tape (Teflon® tape) for fitting connections into unit. DO NOT USE pipe dope or chemical
sealants.
5. If water pipes are used to ground electrical system, install jumper wire (#4 gauge solid copper wire) across the unit
to maintain proper grounding of your electrical system
6. Protect your unit from freezing - drain the unit if freezing temperatures exist.
7. NOTE: IF SOLDER TYPE FITTINGS ARE USED DO NOT USE torch near inlet/outlet connections. All solder joints
should be made before joining pipe to filter head. Use only lead-free solder and flux.
8. DO NOT over-tighten metal fittings on to unit connections.
9. You will need softener salt with this unit (not included). Softener salt is sold at most retailers.
10. Place the unit on a flat level surface. Do not place shims under the unit to level it. The weight of the unit full of
water and salt can cause the softener tank to crack at the shim.
11. The unit should only be moved by 2 or more people due to heavy weight. Failure to do so can result in back or other
injury.
12. The unit must be installed in an area where there is reasonable access to the salt tank for regular salt filling.
D. INSTALLATION
Electrical Requirements:
The automatic control valve requires a constant power supply - 110V AC. We recommend a GFI (ground fault
interrupter) outlet within 5 feet of the softener. Extension cords are not recommended.
If water pipes are used to ground electrical system, you will need to install a jumper wire across the filter unit.
Unpacking the unit
The unit includes:
Unpack the unit and place it at the location where you intend to install it.
Stand back and look at the softener to make sure it is standing straight up and not tilted to one side. Make sure your
chosen location will be fairly level, dry, and protected from possible freezing conditions. The softener can sit directly on
the floor and will not corrode. DO NOT set the softener onto make shift platforms as this can damage the salt tank, or
may cause it to topple.
1) Softener tank
with control
valve and bypass
valve & brine
(salt) tank
2) Inlet/outlet elbow fittings (2)
–¾” Male NPT
3) Allen key (for ease of opening
& closing bypass valve)
4) Brine overflow fitting
5) Drain hose (15 ft) with hose
clamp
6) AC power adapter

4
The system has 3 connections - an inlet, an outlet, and a drain line connection. If
you are looking at the back of the unit (fig 1), the inlet is on the left side. Warning:
Make sure that you have correctly identified the inlet of the system. REVERSING
THE CONNECTIONS WILL RESULT IN RESIN BEADS BEING THROWN INTO YOUR
HOME'S PLUMBING SYSTEM CAUSING DAMAGE TO IT AS WELL AS THE
SOFTENER.
The following pipe can be used for installing your new system - Copper, CPVC, and
PEX are the most popular.
Installation Location
Installation location for city (municipally treated) water
Installation location for well water:
You may choose not to treat the water spigots that go outside used for irrigation or sprinkler systems. You will have to
plan the job so that you cut in to feed the softener AFTER these spigots.

5
BEFORE YOU BEGIN INSTALLATION, CONFIRM THE INLET AND OUTLET OF
THE UNIT AND IDENTIFY THE SERVICE AND BYPASS POSITIONS OF THE
VALVE. The bypass valve is used to isolate the unit from the plumbing system in
order to perform maintenance or repairs on the unit. During normal use the bypass
valve should be in “SERVICE” position and to isolate it, the valve should be turned to
“BYPASS” position (Fig 2).
Plumbing in your softener
If your hot water tank is electric, turn off the power to it to avoid damage to the
element in the tank.
If you have a private well, turn the power off to the pump then shut off the
main water shut off valve. If you have municipal water, simply shut off
the main valve. Go to a faucet, (preferably on the lowest floor of the
house) turn on the cold water until all pressure is relieved and the flow of
water stops.
Position the softener in the desired location. The unit comes with two
90°¾” male NPT elbow connections (see Fig 3). You can turn them at any
angle to suit your installation. Make sure that the bypass valve is in
bypass mode as shown in Fig 2.
Note: To change the connection fitting, simply remove the locking clips
by hand and pull the fitting out. Insert new fitting and reinstall locking
clip (Fig 2).
Plumb in the softener using appropriate fittings.
Attach the drain hose (15 ft included) to the drain fitting and secure it
with a hose clamp (Fig 4) (included).
Run the drain line to a nearby laundry tub, standing pipe or floor drain
(Fig 5) and cut off excess tubing.
NOTE ABOUT DRAIN LINE : You can run the drain hose from the unit to
the ceiling joists (max 8 ft ceiling) and run it to the nearest laundry tub or
drain pipe. This can be run up overhead or down along the floor. Use
band clamps to hold the drain tubing in place. If running drain line more
than 15 feet from the softener (max 25 ft), increasing the line size to 3/4" will be required. Please follow your local
plumbing & other applicable codes for where to run softener discharge water. NEVER MAKE A DIRECT CONNECTION
INTO A WASTE WATER DRAIN. A PHYSICAL AIR GAP OF AT LEAST 1.5" SHOULD BE USED TO AVOID BACTERIA AND
WASTEWATER TRAVELING BACK THROUGH THE DRAIN LINE INTO THE SOFTENER (see fig 5). If you have other water
conditioners, such as an iron filter, carbon filter, tannin filter etc., RUN THE DRAIN TUBING FOR EACH UNIT SEPARATELY.
DO NOT TEE (COMBINE) DRAIN TUBING FROM OTHER UNITS.
You can also use code-approved air-gap attachments available at most plumbing stores.
Fig 5
LAUNDRY TUB
STANDING PIPE
FLOOR DRAIN OR SUMP
Min 1.5”
air gap
Min 1.5”
air gap
Min 1.5”
air gap
Fig 3
Fig 4
Fig 2

6
Remove the lid on the salt tank. Insert the brine well into the appropriate slot at
the bottom of the salt tank (Fig 6).Slide the 3/8” tube through the hole on the side
of the salt tank and connect it to the brine float as shown in Fig 7.
Remove locking clip on the brine outlet (Fig 8) and insert other end of the 3/8”
tube until it goes no further. Replace locking clip. The salt tank is flexible and can
be moved around the softener as long as it is connected to it through the 3/8”
brine tube.
Attaching the overflow tubing : If the safety overflow is not already attached to
the brine (salt) tank, drill a ¾” hole on the side of the brine tank
about ¾ of the way from the bottom (Fig 9). Insert the over flow
fitting from the outside and tighten the nut from the inside to
lock it in place.
Attach the rest of the drain tubing to the overflow fitting and run
to the floor drain with an appropriate air gap, as shown in fig 5. If
you do not have any more drain tubing left, you will need to
purchase extra tubing at your local plumbing retailer. WARNING :
DO NOT TEE THE OVERFLOW TUBING TO THE DRAIN TUBING
Add about 5 gallons of water in the salt tank. This is not a critical
level but just helps with the process for the first regeneration.
Then add 2 bags (20 Kg bags) of salt to start with.
Turn the main house shut-off valve on slightly and watch for
leaks. Make sure a faucet is on somewhere and that any aerator
is removed to avoid clogging from loosened scale in the pipes. If
you have no leaks, proceed to the next steps.
Turn on the water supply
Using the Allen key (included), turn the bypass inlet slightly to allow water to
run into the unit. The water should initially fill the tank slowly. Once the tank is
full of water, you can open valve fully. This prevents resin from being pushed up
into the control head by the initial surge of water going in.
Make sure there are no leaks in your plumbing before proceeding.
At the nearest cold treated water tap remove the faucet screen and open the
faucet. Using the Allen key (included), open the outlet side of the bypass valve
and let water run a few minutes or until the system is free of any air or foreign
material resulting from the plumbing work. Close the water tap when water
runs clean, and then proceed to start up instructions.
Connect the control valve to the power adapter (fig 10) & connect the adapter
to the power supply.
NOTE: Your unit is not yet ready for service until you complete programming and
manual regeneration. See next page.
Fig 10
Fig 6
Fig 7
Fig 8
Fig 9

7
JUN/21/2020
05:27 PM
JUN/21/2020
05:27 PM
JUN/21/2020
05:27 PM
E. START UP & PROGRAMMING
The control valve is controlled with simple, user-friendly electronics displayed on an LCD screen.
When power is first supplied, the valve electronics may take up to a minute to initialize. During this time the screen
may show “INTIALIZING WAIT PLEASE”. Do not touch any buttons at this time. When the valve reaches the service
position, it will display the following information in sequence. THIS IS NORMAL
1. Date & Time
2. Total & Remaining Gallons
3. No. of people in the house & Reserve Capacity
4. Estimated days left for next regeneration
5. Last Regeneration date
6. Total # of regenerations
7. Total Treated Gallons of water
8. Overrun Total
9. Current and Peak water flow rate
10. Day override
11. Rinse override
12. Delayed Regeneration
13. Regeneration Time
14. Refill Time
15. Valve Model
16. Valve ID
The control valve has a display screen and 4 buttons
PROGRAMMING
(I) LANGUAGE SELECTION
SETTINGS
The function of this key is to
enter the level one
programming mode where
the valve settings can be
adjusted.
MANUAL REGEN
This button has two functions. The first is to initiate
a manual regeneration by holding the button for 3
or more seconds. The second function is while in
programming mode, pressing this key allows the
user to change the value of each setting.
UP / DOWN
These buttons are used to
increase or decrease the value
of the settings while in the
programming mode.
Press SETTINGS and REGEN
button together for 3 seconds.
The display will beep & change
to LANGUAGE
LANGUAGE
ENGLISH
Press UP or DOWN key to
select your preferred language
LANGUAGE
ENGLISH
Press SETTINGS again to exit
Language selection.
Press SETTINGS for 3 sec.
After 3 seconds the display will
beep confirming unlock

8
JUN/21/2020
05:27 PM
(II) BASIC PROGRAMMING
1. Press SETTINGS for 3 sec.
2. After 3 seconds the display
will beep confirming unlock
4. Press UP or DOWN key to
change the hour value to
current time
5. Press SETTINGS again.
Hour value will be
accepted and minute
value will be highlighted
3. Press SETTINGS again and
the hour value becomes
highlighted
TIME OF DAY
05 : 27 PM
TIME OF DAY
08 : 27 PM
TIME OF DAY
08 : 51 PM
TIME OF DAY
08 : 27 PM
6. Press UP or DOWN key to
change minute value to
current minutes
TIME OF DAY
08 : 51 PM
7. Press SETTINGS key again
and AM/PM will be
highlighted.
8. Now press UP or DOWN
key to change AM/PM
value to current time
9. Press SETTINGS button
again and YEAR will be
highlighted
10. Now press UP or DOWN
key to change YEAR to
current year
MONTH
JUN
YEAR
2020
11. Press SETTINGS again to highlight
and use UP or DOWN keys to
select current month. Then press
SETTINGS again to advance to
DATE
TIME OF DAY
08 : 51 AM
YEAR
2018
13. Press SETTINGS again to
advance to “SET HARDNESS”
DAY
01
12. Press UP or DOWN to
enter CURRENT DATE.
SET HARDNESS
25.0 gpG
14. Press UP or DOWN key to
enter your water hardness in
grains per gallon. See note
SET HARDNESS
24.0 gpG

9
NOTE : Setting Water Hardness
This value is the hardness value of your water in grains per gallon (GPG). If you have the reading in PPM or mg/L,
simply divide that by 17.1 to get the reading in GPG. You must also add (5 x iron level in PPM) to the hardness
value.
HARDNESS VALUE = YOUR WATER HARDNESS + (5 x Iron concentration in PPM)
For example, if your water hardness is 20 GPG and the iron level is 0.3 PPM, the hardness value you enter must be
20 + 5 x (0.3) = 20 + 1.5 = 21.5 GPG
Note: If you do not know your water hardness, we highly recommend that you get a water test to confirm this.
Until then you can leave the setting at default.
15. Press SETTINGS again to
advance to “SET PEOPLE”
SET PEOPLE
4
16. Now press UP or DOWN key
to enter number of people in
your household.
SALT SETTING
STANDARD
17. Press SETTINGS again to
advance to SALT
SETTINGS.
SET PEOPLE
6
18. Leave at STANDARD (factory setting). If your water is
clean and municipally treated, press UP or DOWN
key to change the value to HIGH EFFICIENCY
REGEN. TIME
02:00 AM
19. Press SETTINGS to advance to “Water
Source”. Do not change this setting.
WATER SOURCE
WELL/OTHER
20. Press SETTINGS to advance
to “REGEN TIME”. This is
the time when the unit will
complete regeneration.
Leave at default setting or
use UP or DOWN keys to
change per your choice
LOAD DEFAULT
NO
PROGRAMMING
COMPLETE
21. Press SETTINGS again to
advance to “LOAD
DEFAULT”. Do not change
this setting unless you want
to change all your settings
to factory settings
22. Press SETTINGS again and
this completes the
programming
SALT SETTING
STANDARD

10
(III) ADVANCED PROGRAMMING
In the advanced programming, you can change individual regeneration cycle times. DO NOT change these
without confirming with Rainfresh technical support. By changing these values your unit can malfunction.
Unlock display by pressing
SETTINGS for 3 sec. Press UP
& DOWN keys together for 3
seconds until unit beeps and
display changes to VALVE
MODE.
Leave VALVE MODE at default
setting. Press REGEN button to
advance to “SYSTEM SIZE”.
VALVE MODE
SOFTENER DF
VALVE MODE
SOFTENER DF
SYSTEM SIZE
RESIN VOL.
Leave SYSTEM SIZE at default
setting (RESIN VOL). Press
REGEN button to advance to
“RESIN VOL”.
Default BACKWASH is set for 5
min. Press UP to increase this
setting if your water has high
turbidity or iron
Set RESIN VOL as follows:
Model 30T –1.00 CF
Model 45T –1.50 CF
Model 60T –2.00 CF
Model 90T –3.00 CF
Default brine is set for 53 min.
You can use UP arrow key to
increase this setting to max 70
min if your water has some
iron
RESIN VOL.
1.00 CF
SALT SETTING
STANDARD
Leave at STANDARD (factory
setting). If your water is clean
and municipally treated, press
UP or DOWN key to change
the value to HIGH EFFICIENCY
Press REGEN button to
advance to “BACKWASH”
BACKWASH
5 MINUTES
BRINE
53 MINUTES
Press REGEN button to
advance to “BRINE”
BRINE
53 MINUTES
RESIN VOL.
1.00 CF
Press REGEN button to
advance to “SALT SETTING”

11
JUN/21/2020
05:27 PM
Disinfecting the Softener
It is possible that during shipping, storage & installing, bacteria can go into the unit.
Therefore, as a good installation practice, it is recommended that the softener be
disinfected prior to use. To disinfect, open the lid of the brine well in the salt tank and add
approx. 3 tablespoons of fresh common household bleach. Replace lid & proceed to
manual regeneration.
Manual Regeneration
To perform a manual regeneration, follow the following steps.
YOUR UNIT IS NOW READY FOR SERVICE
RINSE
4 MINUTES
Press REGEN button to
advance to “RINSE”
RINSE
4 MINUTES
Default RINSE is set for 4 min.
You can use UP arrow key to
increase this setting if you
prefer a more thorough rinse
REFILL
AUTO 2.5 MIN
Press REGEN button to
advance to “REFILL”. This is set
to AUTO. Press REGEN to
advance to LOCK VALVE
LOCK VALUE
UNLOCK
Press UP or DOWN key to
either LOCK your settings or
leave them unlocked
LOCK VALUE
LOCK
PROGRAMMING
COMPLETE
Press REGEN button to
advance to complete
programming
Display will briefly show
PROGRAMMING COMPLETE & go to
home screen. It will now display
various settings in sequence.
Press SETTINGS for 3 sec.
After 3 seconds the display will
beep confirming unlock
Press REGEN button again and
the unit will start the
regeneration process. This will
last for over an hour.
Press and hold REGEN button
and display changes to
REGENERATION.
REGENERATION
IMMEDIATELY
ADVANCING TO
BACKWASH
Open this lid &
pour bleach inside

12
F. OTHER FEATURES
Control operation during a power failure
In the event of a power failure, the valve will keep track of the time and day for 48 hours. The programmed
settings are stored in a non-volatile memory and will not be lost during a power failure. If power fails while the
unit is in regeneration, the valve will finish regeneration after power is restored. If the valve misses a scheduled
regeneration due to a power failure, it will queue regeneration at the next regeneration time once power is
restored.
Safety float
The brine tank is equipped with a safety float which prevents your brine tank from overfilling as a result of a
malfunction such as a power failure.
New sounds
You may notice new sounds as your water softener operates. The regeneration cycle lasts approximately 2 hours.
During this time, you may hear water running intermittently to the drain.
Manual bypass
In the case of emergency, such as an overflowing brine tank, you can isolate your water softener from the water
supply using the bypass valve located at the back of the control. To resume soft water service, open bypass valve
by rotating the knobs counterclockwise.
G. MAINTENANCE
Adding Salt
Fill the salt tank only with nugget or pellet salt that is specifically for water softeners only. DO NOT USE rock salt,
road salt or other types of impure salts. Use only high grade water softener salt (Sodium Chloride). You can use
Potassium Chloride but you will need to increase salt settings. Check the salt level monthly. It is important to
ALWAYS maintain the salt level above the water level. To add salt, simply slide open the salt tank lid and add the
salt directly into the brine tank. Be sure the brine well cover is on and fill only to the height of the brine well. The salt
tank should never be empty.
WARNING : DO NOT OVERFILL THE SALT TANK TO THE TOP. Once you can see the water
level in the tank, do not fill more than 2-3 bags of salt.
YOU WILL NOT BE ABLE TO SEE THE WATER ONCE YOU ADD A COUPLE OF BAGS OF SALT. IF YOU
WANT TO CHECK THE WATER LEVEL, OPEN THE LID ON THE BRINE WELL.
Preventing and breaking a Salt Bridge
Humidity or wrong type of salt may create a cavity between the water and the salt. This action,
known as “bridging”, prevents the brine solution from being made, leading to your water
supply being hard. If you suspect salt bridging, pour some warm water over the salt to break up
the bridge. Allow four hours to produce a brine solution, and then manually regenerate the
softener. This should always be followed up by allowing the unit to use up any remaining salt
and then thoroughly cleaning out the brine tank.
If you are unable to break the bridge this way, take a strong rod and carefully push down the
salt, working it up and down. Do not pound on the walls of the tank. If the wrong kind of salt
has been used, take it out and fill with nugget or pellet salt.

13
Care of Your Softener
To retain the attractive appearance of your new water softener, clean occasionally with mild soap solution. Do not
use abrasive cleaners, ammonia or solvents.
Cleaning the Injector Assembly
Sediment, salt and silt will restrict or clog the injector. A clean water supply and pure salt will prevent this from
happening. The injector assembly is located on the right side of the control valve. This assembly is easy to clean.
Shut off the water supply to your softener and reduce the pressure by opening a cold soft water faucet. Using a
screwdriver, remove the two screws holding the injector cover to the control valve body. Carefully remove the
assembly and disassemble as shown in Figure 6. The injector orifice is removed from the valve body by carefully
turning it out with a large screwdriver. Remove the injector throat the same way. Carefully flush all parts including
the screen. Use a mild acid such as vinegar to clean the small holes in the orifice and throat.
Reassemble using the reverse procedure.
Injector
Screen

14
H. TROUBLESHOOTING
Please review the following troubleshooting guide before calling customer service.
If you are unable to resolve the problem using the guide below, please call customer service at
1800 667 8072 (Mon to Fri 8:30 AM to 5 PM EST)
Please have your receipt & model number ready before you call. Customer service may request
digital pictures of your installation in order to help troubleshoot the unit.
ISSUE
POSSIBLE CAUSE
POSSIBLE SOLUTION
A. Unit fails to start a
regeneration cycle
1. No power supply
2. Defective circuit board
3. Defective motor
4. Defective meter
1. Check electrical service & re-set time of day
2. Replace faulty parts
3. Replace motor
4. Replace meter
B. Water is hard
1. Bypass valve is closed
2. No salt in salt tank
3. Plugged injector/screen
4. Leak between valve and riser tube
5. Internal valve leak
1. Open bypass valve
2. Add salt to salt tank
3. Clean parts (see page 11)
4. Check if riser is cracked or O-ring is damaged.
Replace faulty parts
5. Replace valve seals, spacer and piston assembly
C. Salt use is high
1. Salt setting high
1. Under ADVANCED PROGRAMMING change salt
setting to high efficiency (not recommended for
water with iron)
D. Low water pressure
1. Iron or scale buildup in line feeding
softener
2. Iron buildup inside valve or tank
3. Inlet of control valve plugged due
to dirt
1. Clean/replace supply line
2. Clean control valve & add resin cleaner to clean
bed. Increase regeneration frequency
3. Clean control valve inlet
E. Resin in drain line
1. Air in water system
2. Incorrect or missing drain line flow
control (DLFC)
3. Unit sucking air during brine draw
1. Check well system for proper air elimination
2. Check and replace DLFC
3. Check and secure all connections from valve to
brine safety float
F. Too much water in brine
tank
1. Plugged injector or screen
2. Plugged brine valve
3. DLFC plugged
1. Clean parts (page 9)
2. Clean parts
3. Clean DLFC
G. Unit fails to draw brine
1. DLFC plugged
2. Injector or screen is plugged
3. Inlet pressure too low
4. Internal valve leak
1. Clean DLFC
2. Clean parts
3. Increase min pressure to at least 25 psi
4. Replace seals, spacer & piston assembly
H. Unit cycles continuously
1. Defective circuit board
1. Replace faulty parts
I. Water flows to drain
continuously
1. Valve settings incorrect
2. Internal leak
1. Check valve settings
2. Replace seals, spacer & piston assembly
J. Softener is leaking
between the bypass
valve and control valve
1. Possible O-ring leak
Check the metal adapter clips holding the 2
components together and tighten if necessary.
Replace O-rings as required
K. Softener is always
flashing through
different pieces of
information
This is normal
No action required
M. My display screen is
blank
1. Power cord may be unplugged from
either adapter or receptacle
2. Defective circuit board
1. Re-connect power cord
2. Call Rainfresh to receive new circuit board with
replacement instructions
Need help troubleshooting? Call Toll Free 1-800-667-8072 Monday to Friday 8:30 AM to 5 PM EST.

15
I. PARTS LIST

16
Envirogard Products Limited
446 Major Mackenzie Drive East,
Richmond Hill, ON L4C 1J2, Canada
Tel : [phone] Helpline: 1800 667 8072
Web: www.rainfresh.ca
Jun 2020
To order replacement parts, call
1800 667 8072 Mon to Fri
8:30 AM to 5 PM EST.
DESCRIPTION
1
Control Valve
2
Top distributor (inside tank not shown)
3
Riser
4
Media Tank
5
Resin
6
Bottom distributor
7
Brine tank
8
Brine well with safety float inside
9
Bypass valve
10
Bypass clips
11
Drain fitting
12
Inlet outlet fittings. ¾” MNPT
13
Brine fitting 3/8” stem x 3/8” QC
14
Power adapter (110V)
J. WARRANTY
This “T” Series Softener System is warranted to the original Consumer purchaser
for a period of one (1) year, from the date of purchase, against defects in materials
or workmanship. The electronic controls and mineral tank are warranted for 5 and
10 years respectively against defects in materials or workmanship. The company's
obligation under this warranty shall consist of repair or replacement, at its option,
of any part found by company inspection to be defective, provided that the
product has not been misused, abuse, altered or damaged by Consumer with
respect to the original installation, as determined by the company. This warranty
will not apply if water passing through the System has a) Turbidity / Suspended
Solids > 5 ppm (mg/l). b) Hydrogen Sulphide concentrations greater than 0.05 ppm
(0.05 mg/l). c) Iron concentration greater than 0.3 ppm (0.3 mg/l), d) Manganese
greater than 0.05 ppm (0.05 mg/l), e) Tannins or colour or other feed water
conditions that exceed the water quality requirements of the softener. This limited
Warranty applies only to a unit when returned to the Warrantor at the owner’s
expense and in accordance with shipping instructions received from the Warrantor.
This warranty does NOT cover, and is intended to exclude, any liability on the part
of Envirogard for any incidental damages, consequential damages, labour charges
or any other costs incurred in connection with the purchase, installation, use,
maintenance or repair of the system whether under this warranty or any other
warranty implied by law. Some provinces/states do not allow the exclusion of
incidental or consequential damages, so the above limitation or exclusion may not
apply to you. This warranty gives you specific legal rights and you may also have
other rights, which vary from province/state to province/state. This warranty
applies only to water filter/systems purchased in Canada or the U.S.A.