RAM 2500 2020 User manual

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RAM 2500/3500
2020 OWNER’S MANUAL
20_DJD2_OM_EN_USC
SECOND EDITION
RAMTRUCKS.COM (U.S.) RAMTRUCK.CA (CANADA)
©2020 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC.
Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
2020 RAM 2500/3500
DOWNLOAD A FREE ELECTRONIC COPY OF
THE MOST UP-TO-DATE OWNER’S MANUAL,
UCONNECT AND WARRANTY BOOKLET
OWNERS.MOPAR.CA
CANADA
MOPAR.COM/OM
U.S.
Whether it is providing information about specific product features, taking a tour through your
vehicle’s heritage, knowing what steps to take following an accident or scheduling your next
appointment, we know you will find the app an important extension of your Ram vehicle.
Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App
Store®or Google Play®Store and enter the search keyword “ram toolbox” (U.S. residents only).

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ..............................................................................................................................11
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................13
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ......................................................106
4 SAFETY...........................................................................................................................................144
5 STARTING AND OPERATING ................................................................................................ 213
6 IN CASE OF EMERGENCY .....................................................................................................346
7 SERVICING AND MAINTENANCE ...................................................................................... 385
8 TECHNICAL SPECIFICATIONS.............................................................................................452
9 MULTIMEDIA ...............................................................................................................................467
10 CUSTOMER ASSISTANCE......................................................................................................548
11 INDEX ............................................................................................................................................. 552
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INTRODUCTION
HOW TO USE THIS MANUAL ...............................12
Essential Information ..................................12
Symbols ........................................................ 12
WARNINGS AND CAUTIONS ...............................12
VAN CONVERSIONS/CAMPERS..........................12
VEHICLE MODIFICATIONS/ALTERATIONS ........12
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED ...............13
KEYS ......................................................................14
Key Fob......................................................... 14
IGNITION SWITCH .................................................17
Keyless Push Button Ignition ...................... 17
REMOTE START — IF EQUIPPED (GASOLINE) ...19
How To Use Remote Start ........................... 19
Remote Start Abort Message...................... 20
To Enter Remote Start Mode ...................... 20
To Exit Remote Start Mode Without
Driving The Vehicle .....................................20
To Exit Remote Start Mode And
Drive The Vehicle ......................................... 20
Remote Start Comfort Systems —
If Equipped................................................... 20
General Information .................................... 21
REMOTE START— IF EQUIPPED (DIESEL).......... 21
How To Use Remote Start........................... 22
Remote Start Abort Message...................... 22
To Enter Remote Start Mode ...................... 22
To Exit Remote Start Mode Without
Driving The Vehicle ...................................... 23
To Exit Remote Start Mode And Drive
The Vehicle................................................... 23
Remote Start Comfort Systems —
If Equipped................................................... 23
SENTRY KEY.......................................................... 23
Key Programming ....................................... 24
Replacement Keys....................................... 24
General Information .................................... 24
VEHICLE SECURITY ALARM (IF EQUIPPED) ..... 25
To Arm The System...................................... 25
To Disarm The System ................................ 25
Rearming Of The System............................. 26
Security System Manual Override .............. 26
DOORS ..................................................................26
Manual Door Locks ..................................... 26
Power Door Locks — If Equipped ............... 27
Power Side Steps — If Equipped ................ 27
Keyless Enter-N-Go — Passive Entry
(If Equipped) ................................................ 28
Automatic Door Locks — If Equipped ........ 30
Child-Protection Door Lock ........................ 30
DRIVER MEMORY SETTINGS — IF EQUIPPED ...31
Programming The Memory Feature............ 32
Linking And Unlinking The Remote
Keyless Entry Key Fob To Memory ............. 32
Memory Position Recall .............................. 32
SEATS .....................................................................33
Manual Front Seat Adjustment .................. 33
Manual Rear Seat Adjustment ................... 34
Power Driver Seat Adjustment —
If Equipped................................................... 35
Heated Seats — If Equipped ....................... 37
Ventilated Seats — If Equipped................... 38
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HEAD RESTRAINTS...............................................38
Front Head Restraints .................................39
Front Head Restraint Removal ................... 40
Rear Head Restraint Adjustment................ 40
Rear Head Restraint Removal .................... 40
STEERING WHEEL.................................................41
Tilt Steering Column ................................... 41
Heated Steering Wheel — If Equipped ....... 41
DRIVER ADJUSTABLE PEDALS —
IF EQUIPPED .........................................................42
MIRRORS ..............................................................42
Inside Day/Night Mirror — If Equipped ...... 42
Automatic Dimming Mirror — If Equipped ... 43
Automatic Dimming Mirror With Rear
View Camera Display — If Equipped .......... 43
Outside Mirrors ...........................................44
Driver's Outside Automatic Dimming
Mirror — If Equipped .................................... 44
Power Mirrors — If Equipped ...................... 44
Power Convex Mirror Switch — If Equipped.. 45
Trailer Towing Mirrors — If Equipped ......... 46
Heated Mirrors — If Equipped .................... 46
Tilt Side Mirrors In Reverse — If Equipped ... 46
Power Folding Outside Mirrors For
Standard And Trailer Tow — If Equipped .... 46
Illuminated Vanity Mirror — If Equipped ..... 48
EXTERIOR LIGHTS ............................................... 48
Multifunction Lever...................................... 48
Headlight Switch.......................................... 48
Daytime Running Lights (DRLs) —
If Equipped................................................... 49
High/Low Beam Switch............................... 49
Automatic High Beam Headlamp
Control — If Equipped .................................. 49
Flash-To-Pass............................................... 50
Automatic Headlights — If Equipped .......... 50
Directional LED Headlamp System —
If Equipped................................................... 50
Parking Lights And Panel Lights ................. 51
Headlights On With Wipers (Available
With Automatic Headlights Only) ................ 51
Headlight Delay............................................ 51
Lights-On Reminder..................................... 51
Front Fog Lights — If Equipped .................. 51
Turn Signals ................................................. 51
Lane Change Assist — If Equipped ............. 52
Cargo Lights/Trailer Spotter Lights
With Bed Lights — If Equipped.................... 52
Battery Saver ............................................... 53
INTERIOR LIGHTS ................................................53
Courtesy Lights ............................................ 53
Illuminated Entry ........................................ 54
WINDSHIELD WIPERS AND WASHERS .............55
Windshield Wipers ...................................... 55
Rain Sensing Wipers — If Equipped ........... 56
CLIMATE CONTROLS ...........................................57
Manual Climate Control Overview .............. 57
Automatic Climate Control Overview.......... 61
Climate Control Functions........................... 67
Automatic Temperature Control (ATC) ...... 67
Operating Tips ............................................. 68
WINDOWS ............................................................70
Power Windows .......................................... 70
Wind Buffeting ............................................ 71
POWER SUNROOF — IF EQUIPPED ....................72
Single Pane Power Sunroof — If Equipped... 72
HOOD......................................................................74
To Open The Hood ...................................... 74
To Close The Hood....................................... 74
TAILGATE ...............................................................74
Opening ........................................................ 74
Closing.......................................................... 75
Bed Step — If Equipped............................... 75
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GARAGE DOOR OPENER — IF EQUIPPED .........76
Before You Begin Programming
HomeLink® .................................................. 76
Canadian/Gate Operator Programming..... 79
Using HomeLink®........................................79
Security......................................................... 80
Troubleshooting Tips ................................... 80
General Information .................................... 80
INTERNAL EQUIPMENT ........................................81
Storage ......................................................... 81
Cupholders .................................................. 86
Electrical Power Outlets .............................. 86
Power Inverter — If Equipped .....................88
Wireless Charging Pad — If Equipped ........ 89
Overhead Sunglass Storage........................90
PICKUP BOX .........................................................90
Cargo Camera — If Equipped ...................... 91
RAMBOX — IF EQUIPPED.....................................92
RamBox Integrated Box Side
Storage Bins.................................................92
RamBox Safety Warning.............................. 94
Bed Divider — If Equipped...........................94
Bed Rail Tie-Down System — If Equipped .. 96
SLIDE-IN CAMPERS .............................................98
Camper Applications ................................... 98
EASY-OFF TAILGATE ........................................... 98
Disconnecting The Rear Camera And
Remote Keyless Entry ................................. 98
Removing The Tailgate................................ 99
Locking Tailgate........................................... 99
TRI-FOLD TONNEAU COVER — IF EQUIPPED ..100
Tri-Fold Tonneau Cover Removal..............100
Tri-Fold Tonneau Cover Installation..........102
Tri-Fold Tonneau Cover Cleaning..............105
GETTING TO KNOW YOUR
INSTRUMENT PANEL
BASE / MIDLINE INSTRUMENT CLUSTER —
GAS ENGINE........................................................106
Base / Midline Instrument Cluster
Descriptions — Gas Engine .......................106
PREMIUM INSTRUMENT CLUSTER —
GAS ENGINE........................................................108
Premium Instrument Cluster
Descriptions — Gas Engine .......................108
BASE INSTRUMENT CLUSTER —
DIESEL ENGINE .................................................110
Base Instrument Cluster Descriptions —
Diesel Engine .............................................110
PREMIUM INSTRUMENT CLUSTER —
DIESEL ENGINE.................................................. 112
Premium Instrument Cluster
Descriptions — Diesel Engine ...................112
INSTRUMENT CLUSTER DISPLAY ................... 113
Instrument Cluster Display Controls ........114
Oil Life Reset .............................................115
Display Menu Items...................................116
Diesel Messages And Warnings — 6.7L
Cummins Diesel Engine ............................125
Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped ...............................129
WARNING LIGHTS AND MESSAGES ............... 130
Red Warning Lights ...................................130
Yellow Warning Lights ...............................133
Yellow Indicator Lights ..............................138
Green Indicator Lights...............................140
White Indicator Lights ...............................141
Blue Indicator Lights .................................142
ONBOARD DIAGNOSTIC SYSTEM — OBD II ... 142
Onboard Diagnostic System
(OBD II) Cybersecurity ...............................142
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ....................................................... 143
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SAFETY
SAFETY FEATURES ............................................ 144
Anti-Lock Brake System (ABS) .................144
Electronic Brake Control (EBC) System....145
AUXILIARY DRIVING SYSTEMS ........................ 153
Blind Spot Monitoring (BSM) —
If Equipped ................................................153
Forward Collision Warning (FCW) With
Mitigation — If Equipped............................160
Tire Pressure Monitoring System (TPMS) ..163
OCCUPANT RESTRAINT SYSTEMS .................. 172
Occupant Restraint Systems Features ....172
Important Safety Precautions ...................172
Seat Belt Systems .....................................173
Supplemental Restraint Systems (SRS)...182
Child Restraints .........................................191
Transporting Pets ......................................209
SAFETY TIPS ...................................................... 209
Transporting Passengers ..........................209
Exhaust Gas ...............................................209
Safety Checks You Should Make
Inside The Vehicle .....................................210
Periodic Safety Checks You Should
Make Outside The Vehicle ........................212
STARTING AND OPERATING
STARTING THE ENGINE — GAS ENGINE .........213
Automatic Transmission............................213
Tip Start Feature .......................................213
Keyless Enter-N-Go — Ignition...................214
Normal Starting Using ENGINE
START/STOP Button .................................214
Cold Weather Operation (Below –22°F
Or −30°C) ..................................................217
After Starting..............................................217
STARTING THE ENGINE — DIESEL ENGINE .....217
Automatic Transmission............................217
Keyless Enter-N-Go — Ignition...................218
Extreme Cold Weather ..............................220
Normal Starting Procedure —
Engine Manifold Air Temperature
Above 66° F (19° C) .................................220
Starting Procedure —
Engine Manifold Air Temperature 0°F To
66°F (–18°C to 19°C) .............................221
Starting Procedure — Engine Manifold Air
Temperature Below 0°F (-18°C)..............222
Starting Fluids............................................223
NORMAL OPERATION — DIESEL ENGINE ....... 223
Cold Weather Precautions ........................223
Engine Idling .............................................226
Noise ..........................................................227
Stopping The Engine .................................227
Idle Shutdown............................................228
Programmable Maximum Vehicle Speed... 228
Operating Precautions ..............................228
Cooling System Tips ..................................228
ENGINE BLOCK HEATER — GAS ENGINE
(IF EQUIPPED) .................................................... 229
ENGINE BLOCK HEATER — DIESEL ENGINE
(IF EQUIPPED) ................................................... 229
Block Heater Usage...................................230
ENGINE BREAK-IN RECOMMENDATIONS —
GAS ENGINE ....................................................... 230
ENGINE BREAK-IN RECOMMENDATIONS —
DIESEL ENGINE.................................................. 230
PARKING BRAKE .............................................. 231
DIESEL EXHAUST BRAKE — ENGINE
BRAKING (IF EQUIPPED) .................................. 232
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AUTOMATIC TRANSMISSION .......................... 233
Ignition Park Interlock ...............................234
Brake/Transmission Shift Interlock
System .......................................................235
Eight-Speed Automatic Transmission —
If Equipped .................................................235
Six-Speed Automatic Transmission —
If Equipped .................................................239
AUXILIARY SWITCHES — IF EQUIPPED ........... 246
ACTIVE NOISE CANCELLATION ........................ 246
FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED ...................................................... 246
Electronically Shifted Transfer Case (Eight
Speed Transmission) — If Equipped ........246
Electronically Shifted Transfer Case (Six
Speed Transmission) — If Equipped ........250
Manually Shifted Transfer Case —
If Equipped .................................................253
AIR SUSPENSION SYSTEM — IF EQUIPPED.... 256
Description .................................................256
Air Suspension Modes...............................256
Instrument Cluster Display Messages......257
Operation....................................................258
AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED)..........................258
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY ....................................................260
SAFE OFF-ROAD DRIVING — POWER WAGON
ONLY ...................................................................261
Off-Road Driving Tips And Vehicle
Characteristics...........................................261
Driving In Snow, Mud And Sand ...............262
Crossing Obstacles (Rocks And Other
High Points)................................................263
Hill Climbing ...............................................264
Driving Through Water...............................266
Airing Down For Off-Road Driving .............267
Vehicle Recovery........................................268
After Driving Off-Road................................270
LIMITED-SLIP DIFFERENTIAL ...........................270
WINCH USAGE — POWER WAGON ONLY
(IF EQUIPPED).....................................................271
Things To Know Before Using
Your Winch .................................................271
Understanding The Features Of
Your Winch .................................................271
Winch Accessories ....................................272
Operating Your Winch ...............................273
Rigging Techniques ..................................279
FUEL SAVER TECHNOLOGY — GAS ENGINE
(IF EQUIPPED) .................................................... 279
SPEED CONTROL .............................................. 280
To Activate.................................................. 280
To Set A Desired Speed ............................280
To Vary The Speed Setting........................280
To Accelerate For Passing ........................281
To Resume Speed ..................................... 281
To Deactivate.............................................281
ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED .......................................................282
Adaptive Cruise Control (ACC) Operation ... 283
Activating Adaptive Cruise Control (ACC) ... 284
To Activate/Deactivate..............................284
To Set A Desired ACC Speed.....................285
To Cancel ...................................................285
To Turn Off .................................................285
To Resume .................................................285
To Vary The Speed Setting........................286
Setting The Following Distance In ACC ....287
Overtake Aid...............................................288
ACC Operation At Stop...............................289
Adaptive Cruise Control (ACC) Menu........289
Display Warnings And Maintenance ........290
Precautions While Driving With ACC.........291
General Information ..................................294
Normal (Fixed Speed) Cruise Control
Mode ..........................................................294
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PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ...................................................... 296
ParkSense Sensors ...................................296
ParkSense Warning Display......................296
ParkSense Display.....................................297
Enabling And Disabling ParkSense ..........299
Service The ParkSense Rear Park
Assist System.............................................299
Cleaning The ParkSense System..............299
ParkSense System Usage Precautions ....299
PARKSENSE FRONT AND REAR
PARK ASSIST ..................................................... 301
ParkSense Sensors ...................................301
ParkSense Warning Display......................301
ParkSense Display.....................................301
Enabling And Disabling Front And/Or
Rear ParkSense .........................................304
Service The ParkSense Front/Rear
Park Assist System ....................................305
Cleaning The ParkSense System..............305
ParkSense System Usage Precautions ....305
LANESENSE — IF EQUIPPED ........................... 306
LaneSense Operation................................306
Turning LaneSense On Or Off ...................307
LaneSense Warning Message ..................307
Changing LaneSense Status.....................309
PARKVIEW REAR BACK UP CAMERA..............309
AUX Camera — If Equipped ......................311
SURROUND VIEW CAMERA SYSTEM —
IF EQUIPPED .......................................................312
AUX Camera — If Equipped ......................318
ENGINE RUNAWAY — DIESEL ENGINE ............319
REFUELING THE VEHICLE — GAS ENGINE ......319
Loose Fuel Filler Cap Message ................320
REFUELING THE VEHICLE — DIESEL ENGINE ... 320
Diesel Exhaust Fluid ..................................321
VEHICLE LOADING ............................................324
Gross Vehicle Weight Rating (GVWR) ......324
Payload.......................................................324
Gross Axle Weight Rating (GAWR) ............324
Tire Size......................................................324
Rim Size .....................................................324
Inflation Pressure ......................................324
Curb Weight................................................324
Loading.......................................................324
TRAILER TOWING...............................................325
Common Towing Definitions .....................325
Trailer Hitch Type and Maximum
Trailer Weight.............................................329
Trailer Towing Weights (Maximum Trailer
Weight Ratings) .........................................330
Trailer And Tongue Weight........................330
Towing Requirements ...............................330
Towing Tips ................................................335
SNOWPLOW ...................................................... 336
Before Plowing...........................................337
Snowplow Prep Package Model
Availability .................................................. 337
Over The Road Operation With
Snowplow Attached ...................................338
Operating Tips............................................338
General Maintenance................................338
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) ......................................... 339
Towing This Vehicle Behind Another
Vehicle........................................................339
Recreational Towing — Two-Wheel Drive
Models........................................................339
Recreational Towing — Four-Wheel Drive
Models........................................................340
DRIVING TIPS ..................................................... 343
Driving On Slippery Surfaces ...................343
Driving Through Water .............................343
Off-Road Driving Tips.................................344
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ...................... 346
ASSIST AND SOS SYSTEM — IF EQUIPPED .... 346
General Information ..................................350
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BULB REPLACEMENT ....................................... 351
Replacement Bulbs ..................................351
Replacing Exterior Bulbs ...........................353
FUSES .................................................................. 358
Power Distribution Center .........................358
JACKING AND TIRE CHANGING ...................... 365
Jack Location .............................................365
Removal Of Jack And Tools.......................365
Removing The Spare Tire ..........................367
Preparations For Jacking...........................368
Jacking Instructions...................................368
To Stow The Flat Or Spare ........................372
Reinstalling The Jack And Tools ...............373
Hub Caps/Wheel Covers — If Equipped ...374
JUMP STARTING ................................................ 375
Preparations For Jump Start.....................375
Jump Starting Procedure...........................376
GEAR SELECTOR OVERRIDE — 6–SPEED
TRANSMISSION ................................................ 377
MANUAL PARK RELEASE — 8 – SPEED
TRANSMISSION ................................................ 378
IF YOUR ENGINE OVERHEATS ......................... 379
FREEING A STUCK VEHICLE ............................ 380
TOWING A DISABLED VEHICLE .......................381
Two-Wheel Drive Models...........................382
Four-Wheel Drive Models..........................383
Emergency Tow Hooks — If Equipped ......384
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) .................................................384
EVENT DATA RECORDER (EDR) .......................384
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GAS ENGINE .......385
Maintenance Plan — Gasoline Engine......386
Heavy Duty Use Of The Vehicle.................389
SCHEDULED SERVICING— DIESEL ENGINE ....389
Oil Change Indicator System —
Cummins Diesel.........................................390
Perform Service Indicator —
Cummins Diesel ........................................390
Maintenance Plan — Cummins Diesel
Engine ........................................................391
ENGINE COMPARTMENT ..................................396
6.4L Engine................................................396
6.7L Diesel Engine — Six-Speed 68RFE...397
6.7L Diesel Engine — Six-Speed AISIN
(AS69RC HD)..............................................398
Checking Oil Level — Gas Engine .............399
Checking Oil Level — Diesel Engine..........399
Adding Washer Fluid .................................399
Maintenance-Free Battery .......................400
Pressure Washing......................................400
DEALER SERVICE .............................................. 401
Engine Oil ..................................................401
Engine Oil Filter .........................................403
Engine Air Cleaner Filter ...........................403
Air Conditioner Maintenance ...................405
Accessory Drive Belt Inspection ...............408
Draining Fuel/Water Separator Filter —
Diesel Engine ............................................ 409
Engine Mounted Fuel Filter
Replacement — Diesel Engine.................. 410
Underbody Mounted Fuel Filter
Replacement — Diesel Engine.................. 412
Priming If The Engine Has Run Out Of
Fuel — Diesel Engine .................................412
Intervention Regeneration Strategy —
Message Process Flow .............................413
Diesel Exhaust Fluid..................................414
Body Lubrication........................................414
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Windshield Wiper Blades ..........................414
Exhaust System ........................................416
Cooling System .........................................417
Charge Air Cooler — Inter-Cooler ..............421
Brake System ............................................421
Automatic Transmission............................422
Rear Axle And 4x4 Front Driving Axle
Fluid Level ..................................................424
Transfer Case ............................................425
Noise Control System Required
Maintenance & Warranty .........................425
HOISTING ........................................................... 429
TIRES ................................................................... 429
Tire Safety Information .............................429
Tires — General Information .....................435
Tire Types ...................................................440
Spare Tires — If Equipped .........................441
Wheel And Wheel Trim Care ....................442
Tire Chains And Traction Devices ............443
Tire Rotation Recommendations .............444
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES ..................446
Treadwear ..................................................446
Traction Grades .........................................446
Temperature Grades .................................446
STORING THE VEHICLE .....................................447
BODYWORK ........................................................447
Protection From Atmospheric Agents.......447
Body And Underbody Maintenance..........447
Preserving The Bodywork..........................448
INTERIORS .........................................................450
Seats And Fabric Parts..............................450
Plastic And Coated Parts...........................450
Leather Parts .............................................451
Glass Surfaces ..........................................451
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA.......................................452
Vehicle Identification Number .................452
BRAKE SYSTEM .................................................452
Hydraulic Brake Assist — If Equipped.......452
WHEEL AND TIRE TORQUE SPECIFICATIONS ... 452
Torque Specifications ...............................452
FUEL REQUIREMENTS — GAS ENGINE............ 454
6.4L Engine................................................454
Reformulated Gasoline ............................454
Materials Added To Fuel ...........................454
Gasoline/Oxygenate Blends .....................454
Do Not Use E-85 In Non-Flex Fuel
Vehicles ...................................................... 455
CNG And LP Fuel System Modifications ..455
MMT In Gasoline........................................455
Fuel System Cautions................................455
Carbon Monoxide Warnings .....................456
FUEL REQUIREMENTS – DIESEL ENGINE....... 456
Fuel Specifications ...................................457
Biodiesel Fuel Requirements....................457
FLUID CAPACITIES — GAS ENGINE ................. 459
FLUID CAPACITIES — DIESEL ENGINE............. 460
FLUIDS AND LUBRICANTS — GAS ENGINE..... 461
Engine .......................................................461
Chassis ......................................................463
FLUIDS AND LUBRICANTS — DIESEL ENGINE...464
Engine .......................................................464
Chassis.......................................................466
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MULTIMEDIA
UCONNECT SYSTEMS ....................................... 467
CYBERSECURITY ............................................... 467
UCONNECT SETTINGS ....................................... 468
Uconnect 3 Settings ..................................468
Uconnect 4/4C/4C NAV Settings .............484
Uconnect 4C NAV With 12-inch
Display Settings .........................................505
SAFETY AND GENERAL INFORMATION .......... 524
Safety Guidelines.......................................524
UCONNECT 3 WITH 5-INCH DISPLAY .............. 525
Introduction................................................525
Radio Mode................................................526
Media Mode ...............................................529
Phone Mode...............................................531
STEERING WHEEL AUDIO CONTROLS —
IF EQUIPPED ...................................................... 537
Radio Operation.........................................538
Media Mode ...............................................538
IPOD®/USB/MP3 CONTROL — IF EQUIPPED .. 538
RADIO OPERATION AND MOBILE PHONES ...540
Regulatory And Safety Information...........540
VOICE RECOGNITION QUICK TIPS ...................541
Introducing Uconnect ................................541
Get Started.................................................541
Basic Voice Commands.............................542
Radio ..........................................................543
Media..........................................................543
Phone .........................................................543
Voice Text Reply — If Equipped.................543
Climate (4C/4C NAV).................................544
Navigation (4C NAV) ..................................544
Siri® Eyes Free — If Equipped .................545
Using Do Not Disturb ................................545
Android Auto™ — If Equipped ...................545
Apple CarPlay® — If Equipped .................546
General Information ..................................546
Additional Information...............................547
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE .......................................... 548
Prepare For The Appointment .................. 548
Prepare A List.............................................548
Be Reasonable With Requests................. 548
IF YOU NEED ASSISTANCE .............................. 548
FCA US LLC Customer Center...................549
FCA Canada Inc. Customer Center........... 549
In Mexico Contact......................................549
Puerto Rico And US Virgin Islands............549
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY) ................549
Service Contract .......................................549
WARRANTY INFORMATION.............................. 550
MOPAR PARTS................................................... 550
REPORTING SAFETY DEFECTS ........................ 550
In The 50 United States And
Washington, D.C. .......................................550
In Canada...................................................550
PUBLICATION ORDER FORMS ........................ 551
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11
INTRODUCTION
Dear Customer, congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and
maneuvers differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the
two-wheel drive version of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited
for a four-wheel drive vehicle. Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls,
particularly those used for braking, steering, transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your
driving skills will improve with experience. When driving off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome
the natural laws of physics. Always observe federal, state, provincial and local laws wherever you drive. As with other vehicles of this type, failure to
operate this vehicle correctly may result in loss of control or a collision. Refer to the “Driving Tips” in “Starting and Operating” for further information.
This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance
of your vehicle. It is supplemented by Warranty Information, and customer-oriented documents. Within this information, you will find a description of
the services that FCA US LLC offers to its customers, the vehicle's warranty coverage, and the details of the terms and conditions for maintaining its
validity. Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions,
recommendations, tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle.
This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any
content introduced throughout the Owner's Information, that may or may not be applicable to your vehicle, will be identified with the wording “If
Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant
improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial
reasons. For further information, contact an authorized dealer.
When it comes to service, remember that an authorized dealer knows your vehicle best, has factory-trained technicians and genuine MOPAR® parts,
and cares about your satisfaction.
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12
HOW TO USE THIS MANUAL
ESSENTIAL INFORMATION
Consult the Table of Contents to determine which section contains the
information you desire.
Since the specification of your vehicle depends on the items of equipment
ordered, certain descriptions and illustrations may differ from your
vehicle's equipment.
The detailed Index at the back of this Owner's Manual contains a
complete listing of all subjects.
SYMBOLS
Some vehicle components have colored labels whose symbols indicate
precautions to be observed when using this component. Refer to
“Warning Lights and Messages” in “Getting To Know Your Instrument
Panel” for further information on the symbols used in your vehicle.
WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against operating procedures
that could result in a collision, bodily injury and/or death. It also contains
CAUTIONS against procedures that could result in damage to your vehicle.
If you do not read this entire Owner’s Manual, you may miss important
information. Observe all Warnings and Cautions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or
special equipment installed by van conversion/camper manufacturers/
body builders. US residents refer to the Warranty Information, Section
2.1.C. Canadian residents refer to the “What Is Not Covered” section of
the Warranty Information. Such equipment includes video monitors,
VCRs, heaters, stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed by the
conversion/camper manufacturer should also be supplied with your
vehicle. If these instructions are missing, please contact an authorized
dealer for assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builder’s Guide refer to www.ramtrucks.com.
This website contains dimensional and technical specifications for your
vehicle. It is intended for Second Stage Manufacturer's technical support.
For service issues, contact an authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could seriously affect its
roadworthiness and safety and may lead to a collision resulting in
serious injury or death.
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13
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED
Access your Owner’s Information right through
your Uconnect 4C or 4C NAV touchscreen
system (if equipped).
To access the Vehicle User Guide on your
Uconnect Touchscreen: Press the Uconnect
Apps button. From there, press the Vehicle User
Guide icon on your touchscreen. No Uconnect
registration is required.
Uconnect 4C NAV With 8.4–inch Display Vehicle User
Guide Touchscreen Icon
NOTE:
Vehicle User Guide features are not available
while the vehicle is moving. If you try to access
while the vehicle is in motion, the system will
display the message “Feature not available
while the vehicle is in motion”.
Pre-Installed Features
Your User Guide — Updated in real-time
Touchscreen convenience
Maintenance schedules and information
Comprehensive icon and symbol glossary
Available when and where you need it
Customizable interface
Multilingual
Once you launch your Vehicle User Guide, you
will be able to explore your warranty information
and radio manual when and where you need
them. Your Uconnect system displays the
Vehicle User Guide on your touchscreen radio to
assist in better understanding your vehicle.
There’s no app to download, no phone to
connect and no external device needed for
playback. Plus, it’s updated throughout the
year, in real-time, so it never goes out of date.
Features/Benefits
Pre-installed on your Uconnect touchscreen
radio
Enhanced search and browsing capability
Robust NAV application (if equipped)
Add selected topics to a fast-access Favor-
ites category
Icon and symbol glossary
Warranty information
Crucial driver information and assistance:
Operating Instructions
Warranty Information
Fluid Level Standards
Maintenance Schedules
Emergency Procedures
911 Contact and More
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14 GETTING TO KNOW YOUR VEHICLE
TIP:
When viewing a topic, tap the star icon to add it
to your Favorites, for easy access in the future.
KEYS
KEY FOB
Your vehicle uses a keyless ignition system. The
ignition system consists of a key fob and a
START/STOP push button ignition system. The
Remote Keyless Entry (RKE) system consists of
a key fob and Keyless Enter-N-Go feature.
NOTE:
The key fob may not be found if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal.
The key fob allows you to lock or unlock all
doors, tailgate, and the RamBox (if equipped),
as well as release the tailgate, and activate the
Panic Alarm from distances up to approximately
66 ft (20 m). The key fob does not need to be
pointed at the vehicle to activate the system.
NOTE:
In the ON/RUN position, all key fob buttons
will work until the vehicle reaches 2 mph
(4 km/h).
The key fob should not be placed next to the
wireless charging pad (if equipped).
Key Fob
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or fully depleted battery. A low key fob battery
can be verified by referring to the instrument
cluster, which will display directions to follow.
In a situation where the battery is low or fully
depleted, a back up method can be used to
operate the ignition switch. Put the nose side of
the key fob (side opposite of the emergency key)
against the START/STOP ignition button and
push to operate the ignition switch.
To Unlock The Doors And Tailgate
Push and release the unlock button on the key fob
once to unlock the driver’s door. Push the unlock
button twice within five seconds to unlock all
doors, the tailgate and the RamBox (if equipped).
1 — Unlock
2 — LED Indicator
3 — Lock
4 — Tailgate Release (If Equipped)
5 — Remote Start
6 — PANIC
7 — Emergency Key
8 — Remote Lowering (If Equipped)
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GETTING TO KNOW YOUR VEHICLE 15
The turn signal lights will flash to acknowledge the
unlock signal. The illuminated entry system will
also turn on.
NOTE:
All doors can be programmed to unlock on the
first push of the unlock button. Refer to “Ucon-
nect Settings” in “Multimedia” for further infor-
mation.
To Lock The Doors And Tailgate
Push and release the lock button on the key fob
to lock all doors, the tailgate, and the RamBox
(if equipped). The turn signal lights will flash and
the horn will chirp to acknowledge the signal.
Sound Horn With Remote Key Lock — If
Equipped
This feature will cause the horn to chirp when
the doors are locked with the key fob. This
feature can be turned on or turned off through
the Uconnect Settings.
NOTE:
Pushing the lock button on the key fob while you
are in the vehicle will activate the vehicle secu-
rity alarm system. Opening a door with the
vehicle security alarm system activated will
cause the alarm to sound. Push the unlock
button to deactivate the vehicle security alarm
system.
Refer to “Vehicle Security Alarm” in this chapter
for further information.
Using The Panic Alarm
To turn the Panic Alarm feature on or off, push
the Panic button on the key fob. When the Panic
Alarm is activated, the turn signals will flash, the
horn will pulse on and off, and the interior lights
will turn on.
The Panic Alarm will stay on for three minutes
unless you turn it off by either pushing the Panic
button a second time or drive the vehicle at a
speed of 15 mph (24 km/h) or greater.
NOTE:
The interior lights will turn off if you place the
ignition in the ACC or ON/RUN position while
the Panic Alarm is activated. However, the
exterior lights and horn will remain on.
You may need to be less than 35 ft (11 m)
from the vehicle when using the key fob to
turn off the Panic Alarm due to the radio
frequency noises emitted by the system.
Replacing The Battery In The Key Fob With
Remote Control
The replacement battery model is one CR2450
battery.
NOTE:
Perchlorate Material — special handling may
apply. See www.dtsc.ca.gov/hazard-
ouswaste/perchlorate for further informa-
tion.
Do not touch the battery terminals that are
on the back housing or the printed circuit
board.
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16 GETTING TO KNOW YOUR VEHICLE
1. Remove the emergency key by pushing
and holding the release button located on
the side of the key fob while pulling the
emergency key out with your other hand.
Emergency Key Release
2. Slightly remove the emergency key from the
key fob, approximately 10 mm. The blade of
the emergency key should just become
visible.
3. Holding the key fob with the button side
facing down, use the emergency key to pry
up the battery cover until the cover releases
from the key fob housing.
4. Remove the battery by using the emergency
key to pry the battery out of its housing.
NOTE:
When replacing the battery, ensure the (+) sign
on the battery is facing upward. Avoid touching
the new battery with your fingers. Skin oils may
cause battery deterioration. If you touch a
battery, clean it with rubbing alcohol.
5. Replace the battery by pushing the new
battery down on an angle toward the top
edge of the opening. Then, push down on
the remainder of the battery to lock into
place.
Key Fob Battery Replacement
6. To assemble the key fob case, line up the
top edge of the back cover with the top of
the fob, and press the edges into the
interlocking hinges until all edges snap
together with no large visual gaps.
NOTE:
The key fob battery should only be replaced by
qualified technicians. If the battery requires
replacement, see an authorized dealer.
Alternative Back Cover Removal Method:
The back cover of the key fob can also be
removed by inserting the emergency key into
the left or right side open slots, and twisting to
pop off the cover.
NOTE:
The key fob battery should only be replaced by
qualified technicians. If the battery requires
replacement, see an authorized dealer.
Programming Additional Key Fobs
Programming the key fob may be performed by
an authorized dealer.
1 — Emergency Key
2 — Release Button
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GETTING TO KNOW YOUR VEHICLE 17
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:
1. l'appareil ne doit pas produire de
brouillage, et
2. l'utilisateur de l'appareil doit accepter tout
brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro-
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:
1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y
2. este equipo o dispositivo debe aceptar
cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli-
ance could void the user’s authority to operate
the equipment.
IGNITION SWITCH
KEYLESS PUSH BUTTON IGNITION
This feature allows the driver to operate the
ignition switch with the push of a button as long
as the Remote Keyless Entry key fob is in the
passenger compartment.
The Keyless Push Button Ignition has four
operating positions; three of which are labeled
and will illuminate when in position. The three
positions are OFF, ACC, and ON/RUN. The
fourth position is START. During START, RUN will
illuminate.
NOTE:
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or depleted battery. In this situation, a back up
method can be used to operate the ignition
switch. Put the nose side (side opposite of the
emergency key) of the key fob against the
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18 GETTING TO KNOW YOUR VEHICLE
(Continued)
START/STOP ignition button, with your foot
applied on the brake pedal, and push to operate
the ignition switch.
Keyless Push Button Ignition
The push button ignition can be placed in the
following modes:
OFF
The engine is stopped.
Some electrical devices (e.g. Central locking,
alarm, etc.) are still available.
ACC
Engine is not started.
Some electrical devices are available.
RUN
Driving position.
All the electrical devices are available.
START
The engine will start.
The engine only runs in the ON/RUN ignition
position or from a remote start request.
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or depleted battery. In this situation, a back up
method can be used to operate the ignition
switch. Put the nose side (side opposite of the
1 — OFF
2 — ACC (Accessory)
3 — ON/RUN
WARNING!
When exiting the vehicle, always remove
the key fob from the vehicle and lock your
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat-
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil-
dren, and do not leave the ignition of a
vehicle equipped with Keyless Enter-N-Go
in the ON/RUN mode. A child could operate
power windows, other controls, or move the
vehicle.
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
CAUTION!
An unlocked vehicle is an invitation for
thieves. Always remove key fob from the
vehicle and lock all doors when leaving the
vehicle unattended.
WARNING! (Continued)
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