RAM PROMASTER 2018 User manual

PROMASTER
DIESEL SUPPLEMENT
2018

VEHICLES SOLD IN CANADA
With respect to any Vehicles Sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the name
FCA Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are
drinking, don’t drive. Ride with a designated non-
drinking driver, call a cab, a friend, or use public trans-
portation.
WARNING!
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
This manual illustrates and describes the operation of
features and equipment that are either standard or op-
tional on this vehicle. This manual may also include a
description of features and equipment that are no longer
available or were not ordered on this vehicle. Please
disregard any features and equipment described in this
manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in design
and specifications, and/or make additions to or improve-
ments to its products without imposing any obligation
upon itself to install them on products previously manu-
factured.
Copyright © 2017 FCA US LLC

TABLE OF CONTENTS
SECTION PAGE
1INTRODUCTION ...................................................................3
2GETTING TO KNOW YOUR VEHICLE ....................................................5
3GETTING TO KNOW YOUR INSTRUMENT PANEL ...........................................9
4STARTINGANDOPERATING .........................................................17
5SERVICING AND MAINTENANCE ......................................................49
6TECHNICAL SPECIFICATIONS .........................................................69
7INDEX ..........................................................................79
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INTRODUCTION
CONTENTS
䡵A MESSAGE FROM FCA US LLC ..............4
1

A MESSAGE FROM FCA US LLC
FCA US LLC welcomes you as a turbocharged diesel-
powered vehicle owner. Your diesel vehicle will sound,
feel, drive and operate differently from a gasoline-powered
vehicle. It is important that you read and understand this
manual.
Almost 100% of the heavy trucks in the United States and
Canada are diesel-powered because of the fuel economy,
rugged durability, and high torque which permits pulling
heavy loads.
You may find that some of the starting, operating, and
maintenance procedures are different. However, they are
simple to follow and careful adherence to them will ensure
that you take full advantage of the features of this engine.
NOTE:
•Some aftermarket products may cause severe engine/
transmission and/or exhaust system damage. Your ve-
hicle’s powertrain control systems can detect and store
information about vehicle modifications that increase
horsepower and torque output such as whether or not
performance-enhancing powertrain components, com-
monly referred to as downloaders, power boxes, or
performance chips have been used.
•Any chassis/suspension or tire size modifications to the
vehicle will effect the performance of the Adaptive
Cruise Control and Forward Collision Warning System.
This information cannot be erased and will stay in the
system’s memory even if the modification is removed. This
information can be retrieved by FCA US LLC, and service
and repair facilities, when servicing your vehicle. This
information may be used to determine if repair will be
covered by New Vehicle Limited Warranty.
There is a probability that the use of a “performance chip”
will prohibit the engine from starting. In this instance, the
vehicle will need to be serviced by a authorized dealer in
order to return the vehicle to it’s factory settings.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
4 INTRODUCTION

GETTING TO KNOW YOUR VEHICLE
CONTENTS
䡵SEATS..................................6 ▫Swivel Seat — If Equipped..................6
2

SEATS
Swivel Seat — If Equipped
The swivel seat lever is located at the lower front inboard
side of the seat. The seat may be turned through 180°
toward the seat on the opposite side and approximately 35°
toward the door. The seat may be locked in the driving
position or at the 180° position. To swivel the seat, pull the
swivel seat lever outward, turn the seat to the desired
position and release the lever. The swivel seat back lever is
located at the lower front outboard side of the seat, to tilt
the seat back forward or rearward.
If the vehicle is equipped with interlocking swivel seats,
the seats must be locked in facing forward position while
driving. If the seats are not in the correct position, a
warning will appear in the instrument cluster display.
If the driver or the passenger seats are not locked in facing
forward position before the first vehicle movement, the
transmission is forced in NEUTRAL position until the seats
are both locked in facing forward position. When the seats
are not in the right position and the first vehicle movement
after the cranking is attempted, a chime and a text message
will appear in instrument cluster display. Rotate and lock
the swivel seats in the correct position before trying again.
If the driver or the passenger seats are not locked in facing
forward position during the first vehicle movement, a text
message will be appear in the instrument cluster display
and an intermittent chime will sound until key-off or until
the swivel seats are locked in facing forward position. Stop
and move the swivel seats in the correct position before
proceeding.
If a fault is present in the system and it is not possible to
check the correct position of the swivel seats, a text
message and the generic warning light will appear in the
instrument cluster display to inform you about the failure.
Swivel Seat Lever
6 GETTING TO KNOW YOUR VEHICLE

In these conditions, check the status of the swivel seats and
do not drive the vehicle until the swivel seats are locked in
facing forward position.
WARNING!
To prevent SERIOUS INJURY or DEATH:
•NEVER install a driver seat cover or any other
accessory on your driver seat.
•NEVER make any modifications to the driver seat
components, assembly, or factory installed seat cover.
•NEVER place objects under the driver seat.
If your driver seat needs service for any reason, take
your vehicle to your authorized dealer immediately.
2
GETTING TO KNOW YOUR VEHICLE 7

GETTING TO KNOW YOUR INSTRUMENT PANEL
CONTENTS
䡵INSTRUMENT CLUSTER ...................10
䡵WARNING LIGHTS AND MESSAGES ..........12
▫Yellow Indicator Lights ...................12
䡵INSTRUMENT CLUSTER DISPLAY ............12
▫Diesel Messages.........................13
▫Electronic Park Brake (EPB) Messages .........15
3

INSTRUMENT CLUSTER
1. Speedometer
•Indicates vehicle speed.
2. Instrument Cluster Display
•When the appropriate conditions exist, this display
shows the Instrument Cluster Display messages. Refer
to “Instrument Cluster Display” in “Getting To Know
Your Instrument Panel” for further information.
Diesel Instrument Cluster
10 GETTING TO KNOW YOUR INSTRUMENT PANEL

•Odometer/Trip Odometer Display Area
U.S. Federal regulations require that upon transfer of
vehicle ownership, the seller certify to the purchaser
the correct mileage that the vehicle has been driven. If
your odometer needs to be repaired or serviced, the
repair technician should leave the odometer reading
the same as it was before the repair or service. If s/he
cannot do so, then the odometer must be set at zero,
and a sticker must be placed in the door jamb stating
what the mileage was before the repair or service. It is
a good idea for you to make a record of the odometer
reading before the repair/service, so that you can be
sure that it is properly reset, or that the door jamb
sticker is accurate if the odometer must be reset at zero.
•Gear Selector Status (PRND)
The gear selector status “P,R,N,D,1,2,3,4,5,6” is dis-
played indicating the gear selector position. Telltales
“1,2,3,4,5,6” indicate the manual mode has been en-
gaged and the gear selected is displayed. Refer to
“Automatic Manual Transmission” in “Starting And
Operating” for further information on ERS.
3. Tachometer
•This gauge measures engine revolutions per minute
(RPM x 1000). Before the pointer reaches the higher
numbers, ease up on the accelerator to prevent engine
damage.
4. Temperature Gauge
•
The temperature gauge shows engine coolant tempera-
ture. Any reading within the normal range indicates that
the engine cooling system is operating satisfactorily.
•The gauge pointer will likely indicate a higher tem-
perature when driving in hot weather or up mountain
grades. It should not be allowed to exceed the upper
limits of the normal operating range.
WARNING!
A hot engine cooling system is dangerous. You or
others could be badly burned by steam or boiling
coolant. You may want to call an authorized dealer for
service if your vehicle overheats. If you decide to look
under the hood yourself, see “Servicing And Mainte-
nance.” Follow the warnings under the Cooling System
Pressure Cap paragraph.
3
GETTING TO KNOW YOUR INSTRUMENT PANEL 11

CAUTION!
Driving with a hot engine cooling system could dam-
age your vehicle. If the temperature gauge reads “H,”
pull over and stop the vehicle. Idle the vehicle with the
air conditioner turned off until the pointer drops back
into the normal range. If the pointer remains on the
“H,” turn the engine off immediately and call an
authorized dealer for service.
5. Fuel Gauge
•The pointer shows the level of fuel in the fuel tank
when the ignition switch is in the ON/RUN position
•The fuel pump symbol
points to the side of the
vehicle where the fuel door is located.
WARNING LIGHTS AND MESSAGES
Yellow Indicator Lights
— Glow Plug Light — If Equipped
Turning the ignition key to the ON/RUN position illumi-
nates the Glow Plug Light, the light will turn off when
glow plugs reach the established temperature. You can
start the engine immediately after the light turns off.
A blinking Glow Plug Light (together with a display
message) indicates a failure on glow plugs. Please see your
authorized dealer as soon as possible.
— Low Diesel Exhaust Fluid (DEF) Indicator
Light — If Equipped
The Low Diesel Exhaust Fluid (DEF) Indicator will illumi-
nate if the vehicle is low on Diesel Exhaust Fluid (DEF).
Refer to “Starting And Operating” for further information.
— Diesel Particulate Filter (DPF) Indicator Light
When the light illuminates solid, the filter loading is above
the specified range.
INSTRUMENT CLUSTER DISPLAY
Your vehicle may be equipped with an instrument cluster
display, which offers useful information to the driver. With
the ignition in the STOP/OFF mode, opening/closing of a
door will activate the display for viewing, and display the
total miles, or kilometers, in the odometer. Your instrument
cluster display is designed to display important informa-
tion about your vehicle’s systems and features. Using a
driver interactive display located on the instrument panel,
your instrument cluster display can show you how sys-
tems are working and give you warnings when they aren’t.
12 GETTING TO KNOW YOUR INSTRUMENT PANEL

The steering wheel mounted controls allow you to scroll
through the main menus and submenus. You can access the
specific information you want and make selections and
adjustments.
Diesel Messages
Diesel Particulate Filter (DPF) Messages
•“ DPF cleaning: safely keep the vehicle moving” message
in the Display + Engine emission filter lamp lighted solid
indicates that the exhaust particulate filter loading is
above the specified range and a regeneration is required.
•Safely Drive at Highway Speeds to Remedy (the proce-
dure lasts roughly 15 minutes at speed of about 40 mph
(60 km/h) and with engine speed above approximately
2000 rpm).
•When the exaust filter is overloaded, the MIL lamp will
turn on and the “Service engine” message will be in the
Instrument Cluster Display, ETC lamp blinks and the
PCM limits the engine power to limit the likelihood of
permanent damage to the after-treatment system. To
correct this condition, it will be necessary to have your
vehicle serviced by an authorized dealer.
CAUTION!
See your authorized dealer, as damage to the exhaust
system could occur soon with continued operation.
Diesel Exhaust Fluid (DEF) Messages
• First low level warning will be given at around 500 miles,
which is determined by current consumption rate. DEF
Low level lamp icon and display message for refill will be
displayed at dashboard. DEF Low level Lamp will stay on
until a DEF refill is detected (minimum 1 gallon).
•To correct, this condition it will be necessary to fully
refill the DEF tank.
•If refill is not performed, a second low level warning will
be given about 200 miles are left to empty the DEF Tank.
•Display message of speed limitation with DEF Low
Level lamp will be there on dashboard.
•The driver will be informed about the speed restriction
also when about 150 and 125 miles are left to empty the
DEF Tank.
3
GETTING TO KNOW YOUR INSTRUMENT PANEL 13

•When 100 miles are left to empty, the DEF Tank, a
continuous message display with chimes will be there
on dashboard.
•When count down is over (0 mile left), continuous
message ⬙Speed limited at refuel or next engine start⬙is
shown in the Display. In this case, if an engine restart or
a diesel refuel action in engine-on condition is per-
formed, vehicle’s speed will be limited to 5 mph and
continuous message ⬙Speed limited DEF low⬙is shown
in the Display.
•The restriction becomes inactive as soon as the DEF refill
event is detected (minimum quantity to be added is
1 gallon).
Transmission Messages
Refer to “Instrument Cluster Messages” under “Automated
Manual Transmission” in “Starting And Operating” for de-
tailed information on transmission warning messages.
•Gear unavailable
•Shift not allowed
•Manual unavailable
•Automatic unavailable
•Reduce gear changes
•Press brake and try again
•Transmission temperature high
•Press brake pedal
•Press brake pedal startup delayed
•Shift to neutral
•Tow/Haul ON
•Service transmission
14 GETTING TO KNOW YOUR INSTRUMENT PANEL

Electronic Park Brake (EPB) Messages
The following EPB messages will appear in the Instrument
Cluster Display.
Message Description
Service Electronic Parking Brake This message indicates that the Electronic Parking Brake is in fault. If the
parking brake does not engage, the parked vehicle should be shifted into a
gear and the wheels chocked to prevent rolling.
Contact your authorized dealer if the message continues to appear.
Park Brake Temporarily Unavailable This message indicates that the Electronic Parking Brake is temporarily
unavailable (for example due to battery voltage out of range).
If the parking brake does not engage , the parked vehicle should be shifted
into a gear and the wheels chocked to prevent rolling.
Contact your authorized dealer if the message continues to appear.
Automatic Park Brake Temporarily
Unavailable
This message indicates that Electronic Parking Brake automatic features are
temporarily unavailable.
If the parking brake does not engage , the parked vehicle should be shifted
into a gear and the wheels chocked to prevent rolling.
Contact your authorized dealer if the message continues to appear.
3
GETTING TO KNOW YOUR INSTRUMENT PANEL 15

Message Description
To release Park Brake Press Brake
and Push Switch
This message appears because to release Electronic Parking Brake driver has
to press brake pedal and simultaneously act on EPB switch (release position).
Park Brake Automatically Engaged This message appears when Electronic Parking Brake has been applied auto-
matically.
Dynamic Brake Active This message appears when driver is requiring (acting on EPB switch) a dy-
namic braking.
Park Brake Retracted This message appears when service mode has been activated. We recommend
having your brakes serviced by your authorized dealer.
16 GETTING TO KNOW YOUR INSTRUMENT PANEL

STARTING AND OPERATING
CONTENTS
䡵STARTING THE ENGINE — DIESEL ENGINE ....18
▫Normal Starting Procedure .................18
▫Starting Fluids..........................20
▫Extreme Cold Weather ....................20
䡵NORMAL OPERATION ....................21
▫Cold Weather Precautions..................21
▫Engine Idling ..........................23
▫Stopping The Diesel Engine ................24
䡵ENGINE BLOCK/TRANSMISSION HEATER —
IF EQUIPPED ...........................25
䡵ENGINE BREAK-IN RECOMMENDATIONS......26
䡵ELECTRIC PARK BRAKE (EPB) — DIESEL ONLY
(IF EQUIPPED) ..........................26
▫Auto Park Brake ........................30
▫SafeHold .............................30
▫Loss Of Electric Power ....................30
䡵AUTOMATED MANUAL TRANSMISSION —
DIESEL ONLY ...........................30
▫Gear Ranges ...........................32
▫Parking The Vehicle ......................35
▫Instrument Cluster Messages ...............37
▫Towing The Vehicle ......................40
䡵SPEED CONTROL ........................41
▫Speed Control Operation ..................41
䡵REFUELING THE VEHICLE — DIESEL .........42
▫Avoid Using Contaminated Fuel .............43
▫Bulk Fuel Storage — Diesel Fuel ............43
▫Diesel Exhaust Fluid .....................44
▫Diesel Exhaust Fluid Storage................45
▫Adding Diesel Exhaust Fluid ...............45
4

STARTING THE ENGINE — DIESEL ENGINE
Before starting your vehicle, adjust your seat, both inside
and outside mirrors, and fasten your seat belts.
The starter is allowed to crank for up to 10-second inter-
vals. Waiting a few minutes between such intervals will
protect the starter from overheating.
WARNING!
•Never leave children alone in a vehicle, or with
access to an unlocked vehicle.
•Allowing children to be in a vehicle unattended is
dangerous for a number of reasons. A child or others
could be seriously or fatally injured. Children
should be warned not to touch the parking brake,
brake pedal or the transmission gear selector.
•Do not leave the key fob in or near the vehicle (or in
a location accessible to children). A child could
operate power windows, other controls, or move the
vehicle.
NOTE: Engine start up in very low ambient temperature
could result in evident white smoke. This condition will
disappear as the engine warms up.
CAUTION!
If the “Generic Warning Light” remains on and a
“Service Fuel Filter” message displays, DO NOT
START engine before you drain the water from the fuel
filter housing to avoid engine damage. Please see your
authorized dealer for draining the fuel filter/water
separator and fuel filter replacement.
Normal Starting Procedure
The gear selector must be in the NEUTRAL (N) position,
and the brake pedal must be pressed, to allow engine
cranking. Place the gear selector in NEUTRAL (N) and
apply the brake pedal BEFORE turning the key to the
START/AVV position; otherwise, the engine will not crank
and the key must be cycled OFF, then back on, before
cranking is allowed.
Observe the instrument panel cluster lights when starting
the engine.
NOTE: Normal starting of either a cold or a warm engine
is obtained without pumping or pressing the accelerator
pedal.
18 STARTING AND OPERATING