RAM Cargo Van 2014 User manual

Cargo Van
Chrysler Group LLC
OWNER’S MANUAL
2014
2014 Cargo Van
14MZZ-126-AB Second Edition Printed in U.S.A.

VEHICLES SOLD IN CANADA
With respect to any Vehicles Sold in Canada, the name
Chrysler Group LLC shall be deemed to be deleted and the
name Chrysler Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are
drinking, don’t drive. Ride with a designated non-drinking
driver, call a cab, a friend, or use public transportation.
WARNING!
Driving after drinking can lead to an accident. Your
perceptions are less sharp, your reflexes are slower,
and your judgment is impaired when you have been
drinking. Never drink and then drive.
This manual illustrates and describes the operation of
features and equipment that are either standard or
optional on this vehicle. This manual may also include a
description of features and equipment that are no longer
available or were not ordered on this vehicle. Please
disregard any features and equipment described in this
manual that are not on this vehicle.
Chrysler Group LLC reserves the right to make changes
in design and specifications, and/or make additions to or
improvements to its products without imposing any
obligation upon itself to install them on products previ-
ously manufactured.
Copyright © 2013 Chrysler Group LLC

TABLE OF CONTENTS
SECTION PAGE
1INTRODUCTION .............................................................3
2THINGS TO KNOW BEFORE STARTING YOUR VEHICLE .............................9
3UNDERSTANDING THE FEATURES OF YOUR VEHICLE ............................107
4UNDERSTANDING YOUR INSTRUMENT PANEL ..................................287
5STARTING AND OPERATING .................................................437
6WHAT TO DO IN EMERGENCIES ..............................................539
7MAINTAINING YOUR VEHICLE ...............................................573
8MAINTENANCE SCHEDULES .................................................627
9IF YOU NEED CONSUMER ASSISTANCE ........................................633
10 INDEX ....................................................................643
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INTRODUCTION
CONTENTS
䡵INTRODUCTION ........................4
䡵HOW TO USE THIS MANUAL ..............4
䡵WARNINGS AND CAUTIONS ..............6
䡵VAN CONVERSIONS/CAMPERS ............6
䡵VEHICLE IDENTIFICATION NUMBER ........6
䡵VEHICLE MODIFICATIONS/ALTERATIONS ....7
1

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to
read these publications carefully. Following the instruc-
tions and recommendations in this manual will help
assure safe and enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it
should be stored in the vehicle for convenient referenc-
ing and remain with the vehicle when sold.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine parts, and cares about your satisfac-
tion.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:
4 INTRODUCTION

1
INTRODUCTION 5

WARNINGS AND CAUTIONS
This Owners Manual contains WARNINGS against op-
erating procedures that could result in a collision or
bodily injury. It also contains CAUTIONS against proce-
dures that could result in damage to your vehicle. If you
do not read this entire Owners Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to
body modifications or special equipment installed by van
conversion/camper manufacturers/body builders. Refer
to the Warranty Information book, Section 2.1.C. Such
equipment includes video monitors, VCRs, heaters,
stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufac-
turer.
Operating instructions for the special equipment in-
stalled by the conversion/camper manufacturer should
also be supplied with your vehicle. If these instructions
are missing, please contact your authorized dealer for
assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builders Guide refer to:
www.rambodybuilder.com. This website contains di-
mensional and technical specifications for your vehicle. It
is intended for Second Stage Manufacturer’s technical
support. For service issues, contact your authorized
dealer.
VEHICLE IDENTIFICATION NUMBER
The Vehicle Identification Number (VIN) is found on the
left front corner of the instrument panel, visible through
the windshield. This number also appears on the vehicle
6 INTRODUCTION

frame and underbody as well as the Automobile Infor-
mation Disclosure Label affixed to a window on your
vehicle, the vehicle registration and title.
NOTE: It is illegal to remove or alter the VIN.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and
may lead to a collision resulting in serious injury or
death.
Vehicle Identification Number
1
INTRODUCTION 7

THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
CONTENTS
䡵A WORD ABOUT YOUR KEYS .............12
▫Wireless Ignition Node (WIN) .............12
▫KeyFob.............................13
▫Removing Key Fob From Ignition ..........14
▫Key-In-Ignition Reminder ................15
䡵SENTRY KEY® .........................15
▫Replacement Keys .....................16
䡵VEHICLE SECURITY ALARM —
IF EQUIPPED ..........................17
▫Rearming Of The System .................17
▫To Arm The System.....................18
▫To Disarm The System ...................18
▫Tamper Alert .........................19
▫Security System Manual Override ...........19
䡵ILLUMINATED ENTRY ...................19
䡵REMOTE KEYLESS ENTRY (RKE) ...........20
▫Using The RKE Transmitter ...............21
䡵REMOTE STARTING SYSTEM —
IF EQUIPPED ..........................30
▫How To Use Remote Start ................30
2

䡵DOOR LOCKS .........................34
▫Manual Door Locks .....................34
▫Power Door Locks — If Equipped ..........36
䡵WINDOWS ...........................38
▫Power Vent Windows — If Equipped ........38
▫Power Windows .......................38
䡵SLIDING SIDE DOOR ....................43
▫Power Sliding Side Door — If Equipped ......44
▫Sliding Side Door Child Protection Lock ......48
䡵LIFTGATE ............................51
▫Power Liftgate — If Equipped .............52
䡵OCCUPANT RESTRAINTS ................55
▫Lap/Shoulder Belts ....................58
▫Seat Belts In Passenger Seating Positions ......64
▫Automatic Locking Retractor Mode (ALR) — If
Equipped ............................64
▫Energy Management Feature ..............65
▫Seat Belt Pretensioners ..................66
▫Supplemental Active Head Restraints (AHR) . . .66
▫Enhanced Seat Belt Use Reminder System
(BeltAlert®) ..........................70
▫Seat Belts And Pregnant Women ...........71
▫Seat Belt Extender .....................72
▫Supplemental Restraint System
(SRS) — Air Bags ......................72
▫Air Bag System Components ..............74
▫Advanced Front Air Bag Features ...........75
10 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

▫Air Bag Deployment Sensors And Controls ....78
▫Event Data Recorder (EDR) ...............85
▫Child Restraints .......................86
䡵COMMERCIAL CARGO VEHICLES (NO FACTORY
INSTALLED REAR SEATS) — IF EQUIPPED ....97
▫Restraining Infants And Small Children In
Commercial Cargo Vehicles ...............99
䡵ENGINE BREAK-IN RECOMMENDATIONS . . .100
䡵SAFETY TIPS .........................101
▫Transporting Passengers .................101
▫Exhaust Gas .........................101
▫Safety Checks You Should Make Inside The
Vehicle .............................102
▫Periodic Safety Checks You Should Make Outside
The Vehicle .........................104
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 11

A WORD ABOUT YOUR KEYS
Your vehicle uses a keyless ignition system. This system
consists of a Key Fob with Remote Keyless Entry (RKE)
transmitter and a Wireless Ignition Node (WIN) with
integral ignition switch. You can insert the Key Fob into
the ignition switch with either side up.
Wireless Ignition Node (WIN)
The Wireless Ignition Node (WIN) operates similarly to
an ignition switch. It has four operating positions, three
with detents and one that is spring-loaded. The detent
positions are OFF, ACC, and ON/RUN. The START
position is a spring-loaded momentary contact position.
When released from the START position, the switch
automatically returns to the ON/RUN position.
Wireless Ignition Node (WIN)
1 — OFF
2 — ACCESSORY
3 — ON/RUN
4 — START
12 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Key Fob
The Key Fob operates the ignition switch. Insert the
square end of the Key Fob into the ignition switch located
on the instrument panel and rotate to the desired posi-
tion. It also contains the Remote Keyless Entry (RKE)
transmitter and an emergency key, which stores in the
rear of the Key Fob.
The emergency key allows for entry into the vehicle
should the battery in the vehicle or the RKE transmitter
go dead. The emergency key is also for locking the lower
glove compartment. You can keep the emergency key
with you when valet parking.
To remove the emergency key, slide the mechanical latch
at the top of the Key Fob sideways with your thumb and
then pull the key out with your other hand.
NOTE: You can insert the double-sided emergency key
into the lock cylinder with either side up.
Emergency Key Removal
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 13

Removing Key Fob From Ignition
Place the shift lever in PARK. Turn the Key Fob to the
OFF position and then remove the Key Fob.
NOTE: Power window switches will also remain active
for up to 10 minutes after the ignition switch has been
turned to OFF, depending upon the accessory delay
setting. Opening the front door will cancel this feature.
WARNING!
•Before exiting a vehicle, always apply the parking
brake, shift the transmission into PARK, and push
ignition button to place ignition in OFF position.
When leaving the vehicle, always lock your ve-
hicle.
•Never leave children alone in a vehicle, or with
access to an unlocked vehicle.
(Continued)
WARNING! (Continued)
•Allowing children to be in a vehicle unattended is
dangerous for a number of reasons. A child or
others could be seriously or fatally injured. Chil-
dren should be warned not to touch the parking
brake, brake pedal or the shift lever.
•Do not leave the Key Fob in or near the vehicle, or
in a location accessible to children. A child could
operate power windows, other controls, or move
the vehicle.
•Do not leave children or animals inside parked
vehicles in hot weather. Interior heat build-up may
cause serious injury or death.
14 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

CAUTION!
An unlocked car is an invitation to thieves. Always
remove the Key Fob from the ignition and lock all
doors when leaving the vehicle unattended.
Key-In-Ignition Reminder
Opening the driver’s door when the Key Fob is in the
ignition and the ignition switch position is OFF or ACC,
a chime will sound to remind you to remove the key.
NOTE: The Key-In-Ignition reminder only sounds when
the Key Fob is placed in the OFF or ACC ignition
position.
SENTRY KEY®
The Sentry Key® Immobilizer system prevents unauthor-
ized vehicle operation by disabling the engine. The
system does not need to be armed or activated. Operation
is automatic, regardless of whether the vehicle is locked
or unlocked.
The system uses Key Fob with factory-mated Remote
Keyless Entry (RKE) transmitter and Wireless Ignition
Node (WIN) to prevent unauthorized vehicle operation.
Therefore, only Key Fobs that are programmed to the
vehicle can be used to start and operate the vehicle. The
system will shut the engine off in two seconds if an
invalid Key Fob is used to start the engine.
After turning the ignition switch to the ON/RUN posi-
tion, the Vehicle Security Light will turn on for three
seconds for a bulb check. If the light remains on after the
bulb check, it indicates that there is a problem with the
electronics. In addition, if the light begins to flash after
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 15

the bulb check, it indicates that someone used an invalid
Key Fob to start the engine. Either of these conditions will
result in the engine being shut off after two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than 10
seconds), it indicates that there is a fault in the electron-
ics. Should this occur, have the vehicle serviced as soon
as possible by an authorized dealer.
CAUTION!
The Sentry Key® Immobilizer system is not compat-
ible with some aftermarket remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the Key Fobs provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only Key Fobs that are programmed to the
vehicle electronics can be used to start and operate the
vehicle. Once a Key Fob is programmed to a vehicle, it
cannot be reprogrammed to any other vehicle.
CAUTION!
Always remove the Key Fobs from the vehicle and
lock all doors when leaving the vehicle unattended.
At the time of purchase, the original owner is provided
with a four-digit Personal Identification Number (PIN).
Keep the PIN in a secure location. This number is
required for authorized dealer replacement of Key Fobs.
Duplication of Key Fobs may be performed at an autho-
rized dealer, this procedure consists of programming a
blank Key Fob to the vehicle electronics. A blank Key Fob
is one that has never been programmed.
16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

NOTE: When having the Sentry Key® Immobilizer sys-
tem serviced, bring all vehicle Key Fobs with you to the
authorized dealer.
Customer Key Programming
Programming Key Fobs or RKE transmitters may be
performed at an authorized dealer.
General Information
The Sentry Key® system complies with FCC rules Part 15
and with RSS-210 of Industry Canada. Operation is
subject to the following conditions:
•This device may not cause harmful interference.
•This device must accept any interference that may be
received, including interference that may cause unde-
sired operation.
VEHICLE SECURITY ALARM — IF EQUIPPED
The Vehicle Security Alarm monitors the vehicle doors
for unauthorized entry and the ignition switch for unau-
thorized operation. When the alarm is activated, the
interior switches for door locks, power sliding doors and
power liftgate are disabled. The Vehicle Security Alarm
provides both audible and visible signals, for the first
three minutes, the headlights will turn on, the park lamps
and/or turn signals will flash and Vehicle Security Light
will flash repeatedly and the horn will sound. For an
additional 15 minutes, only the headlights, park lamps
and/or turn signals and Vehicle Security Light will flash.
Rearming Of The System
The Vehicle Security Alarm will rearm itself after the 15
additional minutes of headlights and Vehicle Security
Light flashing, if the Vehicle Security Alarm has not been
disabled. If the condition which initiated the alarm is still
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 17

present, the Vehicle Security Alarm will ignore that
condition and monitor the remaining doors and ignition.
To Arm The System
Follow these steps to arm the Vehicle Security Alarm:
1. Remove the key from the ignition system (refer to
⬙Starting Procedures⬙in ⬙Starting And Operating⬙for
further information).
•Make sure the vehicle ignition system is ⬙OFF⬙and the
key is physically removed from the ignition.
2. Perform one of the following methods to lock the
vehicle:
•Press LOCK on the interior power door lock switch
with the driver and/or passenger door open.
•Press the LOCK button on the Remote Keyless Entry
(RKE) transmitter.
3. If any doors are open, close them.
To Disarm The System
The Vehicle Security Alarm can be disarmed using any of
the following methods:
•Press the UNLOCK button on the Remote Keyless
Entry (RKE) transmitter.
•Cycle the vehicle ignition system out of the OFF
position. Insert a valid key into the ignition switch and
turn the key to the ON position.
NOTE:
•The driver’s door key cylinder and the liftgate button
on the RKE transmitter cannot arm or disarm the
Vehicle Security Alarm.
•The Vehicle Security Alarm remains armed during
power liftgate entry. Pressing the liftgate button will
not disarm the Vehicle Security Alarm. If someone
enters the vehicle through the liftgate and opens any
door the alarm will sound.
18 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE