RAM PROMASTER 2021 User manual

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RAM PROMASTER
2021 OWNER’S MANUAL
RAMTRUCKS.COM (U.S.) RAMTRUCK.CA (CANADA)
©2020 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC.
Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
2021 RAM PROMASTER
DOWNLOAD A FREE ELECTRONIC COPY OF
THE MOST UP-TO-DATE OWNER’S MANUAL,
UCONNECT AND WARRANTY BOOKLET
OWNERS.MOPAR.CA
CANADA
MOPAR.COM
U.S.
21_VF_OM_EN_USC
FIRST EDITION
Whether it is providing information about specific product features, taking a tour through your vehicle’s
heritage, knowing what steps to take following an accident or scheduling your next appointment, we
know you will find the app an important extension of your Ram vehicle.
Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App
Store®or Google Play®Store and enter the search keyword “ram toolbox” (U.S. residents only).

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ..............................................................................................................................6
2 GETTING TO KNOW YOUR VEHICLE ................................................................................. 10
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 42
4 STARTING AND OPERATING .................................................................................................57
5 MULTIMEDIA ................................................................................................................................ 88
6 SAFETY .........................................................................................................................................149
7 IN CASE OF EMERGENCY .....................................................................................................190
8 SERVICING AND MAINTENANCE ........................................................................................ 211
9 TECHNICAL SPECIFICATIONS ............................................................................................264
10 CUSTOMER ASSISTANCE ...................................................................................................... 271
11 INDEX ............................................................................................................................................. 275
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INTRODUCTION
Symbols Key............................................................ 7
WARNINGS AND CAUTIONS .................................7
VAN CONVERSIONS/CAMPERS ........................... 7
VEHICLE MODIFICATIONS/ALTERATIONS........... 7
Symbol Glossary .....................................................8
GETTING TO KNOW YOUR VEHICLE
KEYS ......................................................................10
Key Fob......................................................... 10
SENTRY KEY ..........................................................12
IGNITION SWITCH .................................................12
VEHICLE SECURITY SYSTEM —
IF EQUIPPED .........................................................13
To Arm The System...................................... 13
To Disarm The System.................................13
Rearming Of The System............................. 13
Security System Manual Override .............. 13
DOORS ..................................................................14
Power Door Locks ....................................... 14
Auto Unlock Doors ....................................... 15
Automatic Door Locks .................................15
STEERING WHEEL.................................................15
Telescoping Steering Column ..................... 15
SEATS .................................................................... 15
Manual Adjustments ................................... 16
Heated Seats — If Equipped ....................... 19
Fold Down Tray — If Equipped..................... 20
Adjustable Armrests — If Equipped ............ 20
Head Restraints .......................................... 20
UCONNECT VOICE RECOGNITION....................... 22
Introducing Voice Recognition .................... 22
Basic Voice Commands............................... 22
Get Started................................................... 22
Additional Information................................. 22
MIRRORS ............................................................. 23
Inside Rearview Mirror ................................ 23
Outside Mirrors ........................................... 24
Power Mirrors — If Equipped....................... 24
Power Folding Outside Mirrors —
If Equipped................................................... 25
Heated Mirrors — If Equipped..................... 25
EXTERIOR LIGHTS ................................................26
Multifunction Lever ..................................... 26
Headlights ................................................... 26
Daytime Running Lights (DRLs) —
If Equipped .................................................. 26
High/Low Beam Switch .............................. 26
Flash-To-Pass .............................................. 26
Parking Lights ............................................. 26
Follow Me Home/Headlight Delay.............. 27
Fog Lights — If Equipped ............................ 27
Turn Signals ................................................. 27
Lane Change Assist..................................... 27
Battery Saver ............................................... 27
INTERIOR LIGHTS ................................................28
Courtesy Lights ............................................ 28
Illuminated Entry ......................................... 30
WIPERS AND WASHERS .....................................30
Windshield Wiper Operation ...................... 30
CLIMATE CONTROLS ...........................................31
Manual Climate Control Descriptions
And Functions .............................................. 31
Additional Rear Climate Control —
If Equipped................................................... 34
Operating Tips.............................................. 34
INTERIOR STORAGE AND EQUIPMENT..............36
Storage......................................................... 36
USB/AUX Control — If Equipped ................ 37
Power Outlets............................................... 37
Auxiliary Switches — If Equipped ................ 38
WINDOWS ............................................................39
Power Windows .......................................... 39
Window Bar Grates — If Equipped.............. 39
Wind Buffeting ............................................ 40
HOOD......................................................................40
Opening ........................................................ 40
Closing.......................................................... 41
CARGO AREA FEATURES.....................................41
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GETTING TO KNOW YOUR
INSTRUMENT PANEL
INSTRUMENT CLUSTER........................................42
Instrument Cluster Descriptions................. 43
INSTRUMENT CLUSTER DISPLAY .......................44
Location And Controls .................................44
Change Engine Oil — If Equipped................45
Display Setup Menu .................................... 46
Values Displayed ......................................... 46
Personal Settings
(Customer-Programmable Features).......... 47
TRIP COMPUTER...................................................47
Trip Button.................................................... 47
Trip Functions .............................................. 48
WARNING LIGHTS AND MESSAGES ..................48
Red Warning Lights...................................... 48
Yellow Warning Lights .................................50
Yellow Indicator Lights.................................53
Green Indicator Lights................................. 54
Blue Indicator Lights.................................... 54
ONBOARD DIAGNOSTIC SYSTEM — OBD II ......55
Onboard Diagnostic System (OBD II)
Cybersecurity................................................ 55
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ...........................................................56
STARTING AND OPERATING
STARTING THE ENGINE ...................................... 57
Automatic Transmission.............................. 57
Normal Starting............................................ 57
Cold Weather Operation
(Below –22°F Or −30°C) ........................... 57
If Engine Fails To Start ................................ 57
After Starting................................................ 58
ENGINE BLOCK HEATER — IF EQUIPPED ......... 58
ENGINE BREAK-IN RECOMMENDATIONS ........ 58
PARKING BRAKE ................................................. 59
AUTOMATIC TRANSMISSION ............................. 60
Key Ignition Park Interlock.......................... 60
Brake/Transmission Shift Interlock
System ......................................................... 60
Six-Speed Automatic Transmission............ 61
POWER STEERING .............................................. 66
Power Steering Fluid Check ....................... 67
CRUISE CONTROL — IF EQUIPPED .................... 67
To Activate.................................................... 68
To Set A Desired Speed............................... 68
To Vary The Speed Setting.......................... 68
To Accelerate For Passing........................... 69
To Resume Speed ....................................... 69
To Deactivate ............................................... 69
PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ......................................................... 69
ParkSense Rear Park Assist Sensors......... 70
ParkSense Rear Park Assist Alerts ............. 70
ParkSense Rear Park Assist Failure
Indications.................................................... 72
Cleaning The ParkSense System................ 72
ParkSense Rear Park Assist System
Usage Precautions ...................................... 72
PARKVIEW REAR BACK UP CAMERA ...............73
REFUELING THE VEHICLE ....................................75
Loose Fuel Filler Cap Message................... 76
VEHICLE LOADING................................................76
Vehicle Certification Label .......................... 76
Gross Vehicle Weight Rating (GVWR)......... 76
Gross Axle Weight Rating (GAWR) ............. 76
Tire Size........................................................ 77
Rim Size ....................................................... 77
Inflation Pressure ........................................ 77
Curb Weight ................................................. 77
Overloading.................................................. 77
Loading ........................................................ 77
TRAILER TOWING .................................................78
Common Towing Definitions....................... 78
Trailer Hitch Classification .......................... 80
Trailer Towing Weights
(Maximum Trailer Weight Ratings) ............ 81
Trailer And Tongue Weight ......................... 81
Towing Requirements ................................ 81
Towing Tips ................................................. 84
RECREATIONAL TOWING
(BEHIND MOTORHOME) ......................................85
Towing This Vehicle Behind Another
Vehicle.......................................................... 85
Recreational Towing.................................... 85
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DRIVING TIPS ........................................................86
Driving On Slippery Surfaces ...................... 86
Driving Through Water ................................ 86
MULTIMEDIA
UCONNECT SYSTEMS ..........................................88
CYBERSECURITY ..................................................88
UCONNECT SETTINGS ..........................................89
Uconnect 3/3 NAV Settings ........................ 90
UCONNECT INTRODUCTION.................................98
Identifying Your Radio ................................. 98
Safety And General Information ...............100
UCONNECT MODES ........................................... 101
Radio Mode................................................101
Media Mode ...............................................109
Phone Mode ..............................................112
NAVIGATION MODE — IF EQUIPPED................ 124
Operating Navigation Mode —
If Equipped .................................................124
STEERING WHEEL AUDIO CONTROLS ........... 146
Radio Operation.........................................146
Player Operation ........................................146
RAM TELEMATICS - IF EQUIPPED .................... 146
Ram Telematics General Information ......147
RADIO OPERATION AND MOBILE PHONES ... 148
Regulatory And Safety Information...........148
SAFETY
SAFETY FEATURES.............................................149
Anti-Lock Brake System (ABS) ..................149
Electronic Brake Control (EBC) System ...150
AUXILIARY DRIVING SYSTEMS.........................155
Blind Spot Monitoring (BSM) —
If Equipped ................................................155
Forward Collision Warning (FCW) With
Mitigation — If Equipped............................159
Tire Pressure Monitoring
System (TPMS)...........................................161
OCCUPANT RESTRAINT SYSTEMS ..................164
Occupant Restraint Systems Features ....164
Important Safety Precautions...................164
Seat Belt Systems .....................................165
Supplemental Restraint
Systems (SRS)............................................172
Child Restraints .........................................181
SAFETY TIPS ......................................................186
Transporting Passengers ..........................186
Transporting Pets .....................................187
Safety Checks You Should Make Inside
The Vehicle ................................................187
Periodic Safety Checks You Should
Make Outside The Vehicle ........................188
Exhaust Gas ...............................................189
Carbon Monoxide Warnings......................189
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 190
JACKING AND TIRE CHANGING ....................... 190
Preparations For Jacking ..........................191
Jack Location .............................................191
Spare Tire Removal ...................................193
Jacking Instructions...................................194
Wheel Covers.............................................197
TIRE SERVICE KIT — IF EQUIPPED................... 197
Tire Service Kit Storage.............................198
Tire Service Kit Components And
Operation ...................................................198
Tire Service Kit Usage Precautions .......... 198
Sealing A Tire With Tire Service Kit .......... 200
JUMP STARTING ................................................ 203
Preparations For Jump Start.....................203
Jump Starting Procedure ..........................204
Battery Location ........................................206
IF YOUR ENGINE OVERHEATS ......................... 206
GEAR SELECTOR OVERRIDE ........................... 207
FREEING A STUCK VEHICLE ............................ 208
TOWING A DISABLED VEHICLE........................ 209
Automatic Transmission............................210
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS).................................................. 210
EVENT DATA RECORDER (EDR)....................... 210
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SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 211
Maintenance Plan......................................212
ENGINE COMPARTMENT .................................. 215
3.6L Engine ...............................................215
Checking Oil Level......................................216
Adding Washer Fluid..................................217
Maintenance-Free Battery .......................217
Pressure Washing......................................217
VEHICLE MAINTENANCE ................................... 218
Engine Oil ...................................................218
Engine Oil Filter..........................................219
Engine Air Cleaner Filter ...........................219
Air Conditioner Maintenance ...................219
Body Lubrication........................................221
Windshield Wiper Blades .........................221
Exhaust System ........................................221
Cooling System ..........................................223
Brake System ............................................226
Automatic Transmission............................226
FUSES .........................................................228
BULB REPLACEMENT ................................235
TIRES .................................................................. 240
Tire Safety Information .............................240
Tires — General Information .....................248
Tire Types ...................................................252
Spare Tires — If Equipped .........................253
Wheel And Wheel Trim Care ....................255
Snow Traction Devices .............................257
Tire Rotation Recommendations..............258
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES ..................259
Treadwear ..................................................259
Traction Grades .........................................259
Temperature Grades .................................259
STORING THE VEHICLE .....................................260
BODYWORK ........................................................260
Protection From Atmospheric Agents.......260
Body And Underbody Maintenance..........260
Preserving The Bodywork..........................261
INTERIORS .........................................................261
Seats And Fabric Parts..............................261
Plastic And Coated Parts...........................262
Leather Surfaces .......................................263
Glass Surfaces ..........................................263
Cleaning The Instrument Panel
Cupholders.................................................263
TECHNICAL SPECIFICATIONS
VEHICLE IDENTIFICATION NUMBER.................264
BRAKE SYSTEM..................................................264
WHEEL AND TIRE TORQUE SPECIFICATIONS.... 264
Torque Specifications................................264
FUEL REQUIREMENTS .......................................265
3.6L Engine................................................265
Reformulated Gasoline ............................266
Materials Added To Fuel ...........................266
Gasoline/Oxygenate Blends .....................266
Do Not Use E-85 In Non-Flex Fuel
Vehicles ......................................................266
CNG And LP Fuel System Modifications..... 267
MMT In Gasoline........................................267
Fuel System Cautions................................267
FLUID CAPACITIES............................................. 268
ENGINE FLUIDS AND LUBRICANTS ................. 268
CHASSIS FLUIDS AND LUBRICANTS ............... 270
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE .......................................... 271
Prepare For The Appointment .................. 271
Prepare A List.............................................271
Be Reasonable With Requests.................271
IF YOU NEED ASSISTANCE .............................. 271
FCA US LLC Customer Center...................272
FCA Canada Inc. Customer Center...........272
Mexico ........................................................ 272
Puerto Rico And US Virgin Islands............272
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) .....................272
Service Contract .......................................272
WARRANTY INFORMATION.............................. 273
MOPAR PARTS .................................................. 273
REPORTING SAFETY DEFECTS ........................ 273
In The 50 United States And
Washington, D.C. .......................................273
In Canada...................................................273
PUBLICATION ORDER FORMS ........................ 274
General Information.......................................... 274
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INTRODUCTION
Dear Customer,
Congratulations on the purchase of your new Ram. Be assured that it represents precision workmanship, distinctive styling, and high quality. This
Owner’s Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of
your vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC
offers to its customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications
carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help
ensure safe and enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering,
transmission, and transfer case shifting (if equipped). Learn how your vehicle handles on different road surfaces. Your driving skills will improve with
experience.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content
introduced throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”.
All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement
of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your Ram best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.
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SYMBOLS KEY
WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against operating procedures
that could result in a collision, bodily injury, and/or death. It also contains
CAUTIONS against procedures that could result in damage to your vehicle.
If you do not read this entire Owner’s Manual, you may miss important
information. Observe all Warnings and Cautions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or
special equipment installed by van conversion/camper manufacturers/
body builders. US residents refer to the Warranty Information, Section
2.1.C. Canadian residents refer to the “What Is Not Covered” section of
the Warranty Information. Such equipment includes video monitors, DVD/
Blu-Ray™, heaters, stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed by the
conversion/camper manufacturer should also be supplied with your
vehicle. For any additional instructions, please contact your conversion/
camper manufacturer.
To obtain dimensional and technical specifications for your vehicle, refer
to the Body Builder’s Guide at https://www.ramtrucks.com/
ram-commercial/body-builders-guide.html.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Indicates a potentially hazardous situation,
which if not avoided, could result in death or
serious injury.
CAUTION! An unsafe practice which may result in personal
injury or damage to the vehicle.
NOTE:
A suggestion which will improve installation,
operation, and reliability. If not followed, may
result in damage.
TIP: General ideas/solutions/suggestions on easier
use of the product or functionality.
PAGE REFERENCE
ARROW Follow this reference for additional information
on a particular feature.
FOOTNOTE Supplementary and relevant information
pertaining to the topic.
WARNING!
Any modifications or alterations to this vehicle could seriously affect its
roadworthiness and safety and may lead to a collision resulting in
serious injury or death.
1
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SYMBOL GLOSSARY
Some car components have colored labels with symbols indicating
precautions to be observed when using this component. It is important to
follow all warnings when operating your vehicle. See below for the
definition of each symbol Úpage 42.
Red Warning Lights
Seat Belt Reminder Warning Light
Úpage 48
Air Bag Warning Light
Úpage 48
Battery Charge Warning Light
Úpage 48
Door Open Warning Light
Úpage 49
Electronic Throttle Control (ETC) Warning Light
Úpage 49
Transmission Fault Warning Light
Úpage 49
Engine Temperature Warning Light
Úpage 49
Brake Warning Light
Úpage 49
Oil Pressure Warning Light
Úpage 50
Vehicle Security Warning Light — If Equipped
Úpage 50
Yellow Warning Lights
Immobilizer Fail / VPS Electrical Alarm
Indicator Light
Úpage 50
Tire Pressure Monitoring System (TPMS)
Warning Light
Úpage 51
Electronic Stability Control (ESC) Warning Light
Úpage 52
Red Warning Lights
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