Rancilio CLASSE 20 User manual

CLASSE 20
> User Manual (Read Installation Manual first)

2
Dear Client
First of all, thank you for choosing RANCILIO.
We are sure the product you have purchased will meet your expectations.
The coee machine you are about to use is the outcome of extensive research and development.
It is the most ecient, user-friendly and well designed machine of its kind.
This Manual describes correct use and maintenance. It will help you obtain the best
results from your coee machine. We hope you find our explanations clear, and that
we shall win your trust for the future too.
The CLASSE 20 machine line has been designed to prepare espresso and other hot beverages in a
high demand commercial environment.
Content
Manager Settings Manager............................................................................. 11
Barista Overview ............................................................................................3
Switch ON/O ..................................................................................4
Main Display ......................................................................................5
Brewing coee ..................................................................................6
Cleaning of the group heads.............................................................6
Daily cleaning C-Lever & iSteam.......................................................9
Uninstalling the machine..................................................................9
What if............................................................................................. 10
Cleaning the portafilter & Brewing hot water .................................7
Use Steam C-lever.............................................................................8
Use iSteam (optional) .......................................................................8
General List of errors ...................................................................................23
Technical data..................................................................................25
Settings Technician..........................................................................17
Technician

3
Barista
Overview
Cup tray
Steam wand
Manometer
Touch display
Buttons
Hot water buttons
1 dose
2 doses
Functional light
MACHINE NOT READY/WARMING UP: light slide from left to right
MACHINE READY NOT BREWING: light steady
END BREWING: transition Blue/Green/Blue light steady (settable)
Hot water
spout Main switch
Portafilter
optional, only left side*
iSteam *
C-Lever
Start/Stop dispensing
Continuous button:
Display for ASB version (page 5)
1 Espresso
1 Coee
2 Espresso
2 Coees
Fun
c
Group head

4
Barista
Manual Switch ON/OFF
Switch ON
First start-up:
Switch OFF
3Close water tap
Clean the machine
C
1Remove portafilter, knock it out and lock it again
Do not damage the filter
R
Only a qualified person is allowed to connect the machine to the power supply.
Close water ta
p
C
3
2
Switch o main switch
Cl
os
C
S
it
S
Sw
it
S
2Switch on main switch
Sith i
wit
c
h
on ma
i
n sw
w
S
Sw
2
2
1Open water tap
S
S
S
O
O
At the start of each day and anytime after a stop of more than 8 hours, it is necessary to renew
100 % of the water inside the hydraulic circuit. Let flow out water from each group for at least 30
seconds and dispense from the hot water spout at least 5 liters of water for 2-groups and
8 liters for 3-groups machine.
Follow the instructions that appear on the display

5
Barista
Machine Display
Other optional menus that can
be enabled by the Manager:
Menu Barista
Delivery Control (Brewing) Time
Date
Dierence between real time and target
time (if SQE is activated by manager)
Bar filling in real time or last selected
Brewing in progress
or last selected
Swipe for dierent pages (swipe with a single finger)
HOME
MANAGER
TECHNICIAN
Steam boiler manometer
Notification Line (lighted when in use)
Other optional menus that can
b
e ena
bl
e
d
b
y t
h
e Manager:
OPTIONAL SHORTCUTS
Doses
Date & Time setting
Timer
Ti
Lights
Partial counters
Do
a
P
a
Softener
D
a
o
S
Groups (ASB)
L
G
G
SHORTCUTS
Other optional menus that can
Cleaning lock screen (40 seconds)
Coee group cleaning selected
Boiler heating ON/OFF
Warnings
Boiler heating
Boiler filling
Cash System
Timer
Cup warmer heating level
Telemetry
Display ASB (continuous brewing button)
Temperature set on group
Temperature set on group
Brewing time (in seconds)
Continuous button (appears when brewing is not dispending)
Te
B
r
pgp
p
g
p
e
mp
er
at
ur
e
se
t
on
g
ro
up
g
Te
emperature set on group
Te
pp g p g
Cup Warmer ON/OFF &
level adjustment
To access the desired menu, swipe right with two fingers
(double swipe) using the fast menu.
To
(
d
o
The password is requested if the technician has set it.
Group selected

6
Barista
Brewing coee
Warning: Hot surface
Water renewal: see note on page 4
2
Remove leftovers from rim of the filter
Fill with finely ground coee and tamp
F
3Lock the portafilter into the group head
L
L
L
Put cup(s) under portafilter spout
4
P
P
P
It is recommended to flush 2-3 seconds
6Remove portafilter and knock it out
Do not damage the filter
It
R
1Knock out the portafilter and clean it with a
cloth or object that does not damage the filter
F
F
K
c
It is recommended to flush the group head 2-3 seconds
5Start preparation
R
R
S
S
The information on Delivery Control screen are defined by manager
To stop press the button again
Cleaning of the group heads
Do not use abrasive tools! Use suitable detergents to clean
coee machines and follow the instructions on the package!
5
After the washing cycle, remove the portafilter using the blind
filter basket, and press “OK” to rinse both under running water.
fi
2Insert blind filter disk and add cleaning detergent for
coee machines
n
o
In
c
Do not brush the shower screen!
3Brush the seals under the group head
5
5
Af
t
th hi l th
t
fil
t
ithblid
Aft
er
th
e was
hi
n
g
cy
c
l
e,
remove
th
e
po
r
t
a
fi
lt
er us
i
n
g
th
e
bli
n
d
A
A
4Lock the portafilter into the group head and than push "OK"
A
A
A
L
L
6After rinse cycle, insert blind filter disk, lock the portafilter again
and push "OK" to finish the clean.
Remove the blind filter disk from portafilter, re-lock it into the
group head and than push "OK"
A
A
A
a
R
g
2
2
I
t
bli d fil
t
di k d dd l i d
t
t
f
nsert blind filter disk and add cleaning detergent for
I
n
In
1
Enter the cleaning menu and select the group
to clean
Follow the instructions on the display

7
Barista
Cleaning the filter
Warning: Hot surface.
Do not use abrasive tools! Use suitable detergents to clean
coee machines and follow the instructions on the package!
2
Immerse portafilter/unlocked filter in solution for at least 20 min.
Rinse portafilter/filter thoroughly under running water
3Reattach portafilter, lock it into the group head
R
R
R
Warning: Hot surface
Water renewal: see note on page 4
Brewing hot water (tea)
1Put cup under hot water spout
P
P
3Wait for end of brewing
Press button again for manual stop
Wait for end of brewin
g
3
2Press the requested hot water button
W
P
P
P
2
2
t
fil
t
/
lkdfil
t
m
merse
po
r
t
a
fi
lt
e
r/
un
l
oc
k
e
d
fi
l
te
Im
1Prepare solution in container
I
I
Im
P
P
Follow the directions provided on the detergent package

8
Barista
2Submerge steam wand in milk
3
Push back to stop steam
Push up C-lever for continuous steam
P
P
2
2
Sb t di ilk
Submerge steam wand in milk
S
1Flush out residual steam condensate
5 sec.
S
S
S
F
5Purge and clean steam wand
or Push the C-lever downwards to release steam; the tap will close
automatically when the steam is released
P
P
P
a
Pdlt d
P
ur
g
e an
d
c
l
ean s
t
eam wan
d
P
P
5
5
Remove product when finished and clean steam wand
4
P
P
P
R
R
R
Use Steam C-lever
Warning: Hot surface
For best results: store milk at ≤ 5 °C (≤ 41 °F)
Press when the led buttons flash
A jet of steam cleans the iSteam wand
Press and hold button to increase the
final temperature
It is possible to stop pressing the button again
Wait for end of preparation
3
Do not remove before both led buttons on or blinking
Remove product when finished
4
R
P
P
ess a
a
l t
e
P
r
e
fi
n
a
Wait for end of
p
3
2Press button
W
Use iSteam (optional)
P h th l
Press when the l
e
e
t o
f
steam c
le
P
r
e
A j
e
5Purge and clean iSteam
P
P
P
P
2
2
P
b
tt
Pr
es
s
bu
tt
on
P
P
1Submerge iSteam in milk
P
P
P
S
S
Warning: Hot surface
For best results: store milk at ≤ 5 °C (≤ 41 °F)

9
Barista
Daily cleaning C-Lever & iSteam
Do not use abrasive tools! Use suitable detergents to clean milk, and follow the
directions on the package! Do not use water jets for cleaning!
2Clean housing with damp cloth
Follow the grain of the satin finish on stainless steel parts
C
Clean steam wand/hot water spout
3
Check that steam nozzle holes are clean and not obstructed
C
C
5Remove cup-holder grid, clean drain outlet and inside of tray
6Reattach cup-holder grid
5
5
R h ld id l d i tl t
Remove cup-holder grid, clean drain outlet a
R
4Submerge steam wand in milk detergent
R
R
R
S
S
S
1
Clean housing with damp cloth
C
Deactivate screen (the screen will be deactivated
for 40 seconds to permit the cleaning)
Follow the instructions on the display
Uninstalling the machine
Only qualified personnel are authorised to disconnect the machine from the
mains power and from the hydraulic circuit
Close water tap
4
C
Coee machine must be cold
5Cover the machine and place it in a dry room, not exposed to
environmental elements
Cl
t
t
Close water tap
4
4
C
Switch o the circuit breaker
3
C
C
C
1Clean the machine
See part «Daily cleaning»
C
t
h

t
h
i
it
b
k
Switch o the circuit break
3
3
S
2Switch o main switch
Si
Sw
i
S
S
S
i
S
Swi
S
Decommissioning: cut the power cable and hand the
machine over to authorised companies for disposal

10
Barista
…the water is not dispending
Verify that the water tap is open
…the pump is very noisy
Verify that the hose is pinched under the machine
…there is a lot of coee grounds in the cup
Verify if the filter / portafilter are damaged
…the machine does not power on
Verify that the power is switch on
Verify that the mains plug is inserted
Verify that the mains switch and the circuit are breaker on
Verify that the timer is ON
…there is water under the machine
Verify if the drain pipe is obstructed
…irregular steam delivery
Verify if the tips of the steam wand are obstructed
…the group flowrate is too slow
Verify if the shower screen is dirty
…there is no steam delivery
…
Verify that the steam switch is turned on and the
machine under pressure
Verify that the steam switch is turned
Verify if the steam wand is clogged
…coee drips outside the portafilter
Verify if the portafilter is too dirty
…coee taste is rancid
Verify if the group and filter are very dirty
Verify if the bean coee is too old
…slow dispensing
Verify that the filter, the portafilter and the group
heads are cleaned
Verify if the coee ground is too finely
Verify if the amount of coee is too much
Verify if the coee in the portafilteris tamped too hard
…the coee brewing is too fast
Verify if the coee in the portafilter is tamped too little
Verify if the coee ground is too coarse
Verify if the amount of coee is too small
Verify if the filter basket worn
What if…
Diagnostics are to be carried out by the user with the plug disconnected
For any problem or need that has not been specifically mentioned above, contact our Customer Support without attempting to perform repairs

11
Manager
Settings Manager
TOPIC SEE PAGE
FAST
MENU
2.3.2
2.3.1
SCREENSAVER
SHORTCUTS
QR SIZE
14
2.1.2
2.1.4
2.1.5
2.1.6
2.1.1
2.1.3
LANGUAGE
TIMER
PASSWORD
SOFTENER
LIGHTS
DATE & TIME
13
13
12
2.2.2
2.2.4
2.2.5
2.2.1
2.2.3
TOTAL COUNTERS
HISTORICAL ERRORS
SYSTEM
COUNTERS
CLEANER COUNTERS
2.1 SETTINGS
2.2 INFO
2.3 SCREEN
2.4 SNAP & SHARE (SEE PAGE 17)
2.5 DOSES (GROUP 1/2/3, COPY, WATER, I-STEAM)
2.6 GROUPS 16
STANDARD QUALITY ESPRESSO
2.3.2
2.3.1
WALLPAPER
CONTRAST AND BRIGHTNESS
2.4.2 PARAMETERS
2.4.3 COUNTERS
2.4.4 HISTORICAL ERRORS
2.4.5 HISTORICAL CLEANER
2.4.1

12
Manager
S
ett
i
n
g
s Mana
g
e
r
Function of the buttons <Exit and save
XExit and do not save
«LIGHT»
Shortcut
Design lights ON/OFF (USB version)
Select ON to switch on front lighting, and press + or - to select
lighting intensity
Optional design lighting based on the chosen version
Design lights RGB
Select ON to switch on front lighting, and choose lighting intensity
and RGB colour
Optional design lighting based on the chosen version

13
Manager
Sett
i
n
g
s Mana
g
e
r
Function of the buttons <Exit and save
XExit and do not save
«SOFTENER»
Shortcut
Installation date and litres of softener
Water hardness and litres of softener
The machine alerts when it is time to replace the cartridge or to
regenerate resins
Activate check marks according to the softener used
Possibility to automatically switch ON/OFF the machine in
predefined days and times
«TIMER»
Shortcut
Automated machine start-up an shut-down
W
Working
hours of
the machine
Machine
start-up
time
Days in which switch
ON/OFF the machine
Timer activated
b
l
l
l
h
h
Do not close the water tap with the timer set

14
Manager
Sett
i
n
g
s Mana
g
e
r
Function of the buttons <Exit and save
XExit and do not save
«DOSES»
Self-learning
Select brewing group to adjust the parameters
Select the parameters and use + or -
1. Check the self-learnig box
2. Brew a coee according to your recipe on the
button that you want set
3. Stop the brew according you recipe
4. For precise regulation, select the box con-
cerned and adjust the value by using the +
and - buttons
Remove check mark the self-learning box to test the recipe
Copy dose
The groups can be adjusted individually
To set the same parameters to another group use "copy menu"
Shortcut
S
h
o

15
Manager
Sett
i
n
g
s Mana
g
e
r
Function of the buttons <Exit and save
XExit and do not save
«HOT WATER»
Self-learning
Select the parameters and use + or -
1. Check the self-learnig box
2. Brew water according to your recipe on the
button that you want set
3. Stop the brew according your recipe
4. For precise regulation, select the box con-
cerned and adjust the value by using the +
and - buttons
Remove check mark the self-learning box to test the recipe
Manual Setting
«STEAM iSteam»
9more foam
1less foam
Manual setting
optional

16
Manager
Sett
i
n
g
s Mana
g
e
r
Function of the buttons <Exit and save
XExit and do not save
«GROUPS»
USB setting
Group ON/OFF switch
ASB setting
ASB version enabled by Technician
Select the parameters and use + or -
Select the temperature you wish to change
Shortcut

17
Technician
Settings Technician
TOPIC SUB-TOPIC SEE PAGE
TOTAL COUNTERS
HISTORICAL ERRORS
SYSTEM
COUNTERS
CLEANER COUNTERS
3.1.2
3.1.4
3.1.5
3.1.1
3.1.3
UNIT OF MEASURE
MAINTENANCE (PARAMETERS, PUP UP INFO, RESET)
SNAP & SHARE (QR SIZE, E-MAILS)
MACHINE DATA (N° SERIES, MACHINE NAME)
GROUPS
PASSWORD
UTILITIES
3.2.4
3.2.5
3.2.6
3.2.7
3.2.1
3.2.3
3.2.2
CONTINUE
OFFSET SENSORS
ASB
3.2.1.1
3.2.1.3
3.2.1.2
PASSWORD MENU TECHNICAL
PASSWORD MENU MANAGER
3.2.3.1
3.2.3.2
REDUCE POWER
SOFTENER
PRESSURE
CUPWARMER
3.2.2.1
3.2.2.3
3.2.2.4
3.2.2.2
19
19
19
3.1 INFO
3.2 MACHINE SETUP
FAST
MENU
RGB
I-STEAM
3.2.2.5
3.2.2.6

18
Technician
S
ettin
g
s Tec
h
nician
TOPIC SEE PAGE
TELEMETRY
IDS
3.6.2
3.6.1
I-STEAM
SETTING
3.5.2
3.5.1
22
RESET
FACTORY RESET
FIRST START-UP
3.7.2
3.7.3
3.7.1
ERROR LIST
IMAGES
SYSTEM
USB
COUNTERS
3.4.2
3.4.4
3.4.5
3.4
3.4.3
21
21
21
21
3.4.1 PARAMETERS
3.5 CLEANING
22
3.6 ADD-ONS
3.7 RESET
22
22
22
HEATING ELEMENTS (TEST BOILER, RELAY, GROUPS)
ANALOG SENSORS
VOLUMETRIC COUNTERS
DISPLAY
LEVEL SENSORS
TECHNICAL COUNTERS (ACTIVATE PUMP, PUMP WORKING HOURS, ELV CONTROLS,
TOTAL QUANTITY WATER, TOTAL QUANTITY SOFTENER)
ELECTROVALVES (TEST GROUPS, WATER, I-STEAM)
LIGHTS
PUMP
3.3.2
3.3.6
3.3.4
3.3.8
3.3.5
3.3.9
3.3.1
3.3.3
3.3.7
20
20
20
20
3.3 SERVICE
FAST
MENU
BLUETOOTH3.6.3

19
Technician
Settin
g
s Tec
h
nicia
n
Function of the buttons <Exit and save
«GROUPS» «SNAP & SHARE»«MAINTENANCE»
Information concerning the technician
to be contacted
After XX months or cycles is
displayed pop-up with notice to
contact the technician
Enter e-mail to send the
scan of QR code
E
nt
s
ca
n
X months or cycles is
Reset of maintenance
counters
Oset: calibration of the
group sensor
Enables/disables the
continuous brewing of ASB
function

20
Technician
S
ettin
g
s Tec
h
nician
Function of the buttons <Exit and save
«Service»
Press the button «TEST» to enter in every
menu and analyse each component
Hold the button to keep the component on
Visual service for test each system:
> iSteam
> Coee USB
> Coee ASB
> Water
Component could be switched on/o with one tap
When the function is selected, the box is green coloured
More than one component could be selected in the same time