Rath SmartView 2100-SVCELLU User manual

SmartView Cellular Gateway
2100-SVCELLU
Installation & Operations Manual
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
RP850001SVCELL
Ver. 3
08/2023
WARRANTY
2YEAR

Thank you for purchasing RATH’s SmartView Cellular Modem. We are the largest Emergency Communication
Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Products are of the highest quality.
Our experienced customer support teams are available to remotely assist with site preparation, installation,
and maintenance. It is our sincere hope that your experience with us has and will continue to surpass your
expectations.
Thank you for your business,
®
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
Table of Contents
Items Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SmartView Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 3
Page 3
Page 5
Page 6
Page 7

Items Needed
1. On the cellular modem, using provided SIM card needle, push in the button to the right of the SIM card holder
to release the slot.
Page 3
Installation
• RATH®SmartView System
• PC or Laptop to test the SmartView System
• Battery backed up 120v power source or RATH®RP7700104S
• Standard size (25mm x 15mm) DATA ONLY SIM card
• 2100-SVCELLU (AT&T, Verizon, T-Mobile, and Bell)
NOTE: When activating SIM cards, IMEI of unit must be linked to SIM during SIM card activation.
• Ethernet cable
2. Pull out the SIM card holder and insert the SIM card using the provided SIM card adaptors if necessary.

3. Slide the SIM card holder back into the cellular modem.
4. Attach mounting brackets to the back of the unit using provided hardware.
5. Drill a 7/8” hole in appropriate location for data and telephone wiring.
6. Make a slit in the provided grommet and insert into the 7/8” hole.
7. Screw the two antennas labeled “MOBILE” into the two “MOBILE” ports on the cellular modem.
NOTE: Unit comes with an additional WIFI antenna that is not utilized. Do not use WIFI antenna or WIFI port.
8. Using provided plug-in transformer, plug the 4-pin connector side into the “POWER” port on the cellular modem.
9. Connect the power brick from the plug-in transformer coming out of the enclosure to a standard 110vac wall outlet
or RATH®RP7700104S
10. Turn on 110vac source or RP7700104S.
11. Verify the power LED on the cellular modem turns green when power applied.
Page 4

SmartView Set-Up & Test
1. Using provide Ethernet cable, connect laptop or PC to “LAN” port on the cellular modem.
2. Open a web browser on the PC.
3. Verify computer’s ability to surf the web.
4. Disconnect computer from cellular gateway and connect SmartView system to “LAN” port.
NOTE: See SmartView manual for full wiring details and SmartView testing proceedure.
12. Wait 3 minutes for unit to fully boot. When fully booted, 4G LED should be illuminated along with at least 3
signal strength bars. If LEDs aren’t as described, see troubleshooting section for corrective action.
NOTE: If less than 3 signal strength bars are illuminated, unit has low cell reception and will not function
properly.
Page 5

Troubleshooting
Problem Possible Cause & Solutions
Unit will not allow for
web browsing:
• Verify both antennas are connected to the unit.
• Verify only “MOBILE” antennas are being used.
• Verify both antennas are connected “MOBILE” port on gateway.
• Power down the unit by unplugging it from the 120v power source. Leave
unit powered down for 2 minutes then power it back on. After powering on, unit may
take up to 5 minutes to fully reboot.
• Verify SIM card being used is set up for data only.
• IMEI of unit not linked to SIM being used.
• Computer or SmartView system not connected to “LAN” port on modem.
LEDs on unit don’t
match normal
operation status:
• See chart below for LED status.
• SIM Card may be bad or not activated.
• Unit may be in an area with low signal. Unit needs to be installed in an area where
acellular coverage is 3 bars or higher.
2G, 3G, and 4G LED blinking every 1 second No SIM or bad SIM contacts
Blinking from 2G LED to 4G LED repeatedly Attemping to connect to mobile network
2G/3G/4G LED blinking every 1 second Connected to 2G/3G/4G, no data session es-
tablished
2G/3G/4G LED turned on Connected to 2G/3G/4G with data session
2G/3G/4G LED blinking rapidly Connected to 2G/3G/4G with data session
and data being transferred
LED Status Chart
Page 6

Page 7
Wiring Diagram
TO 110VAC
POWER
CELLULAR
MODEM
TO ANTENNAS
SMARTVIEW
SYSTEM
LAN
MOBILE
POWER