Real Tone Technology rt series User manual

UserManual
V2.0 2011/08
RT SeriesIPPBX

Amendment Records
DocumentRev.2(2011-8-29)
Copyright 2011RealToneTechnologiesCo.,Ltd.AllRightsReserved
All orpartofthisdocumentmaynotbeexcerpted,reproducedandtransmittedinanyformorbyany
meanswithoutpriorwrittenpermissionfromthecompany.

ContentsofTable
1BasicOperation.......................................................................................................................................................1
1.1 DeterminingYourExtensionNumber...................................................................................................................................1
1.2 MakingCalls.......................................................................................................................................................................1
1.2.1CallinganotherExtension.............................................................................................................................................1
1.2.2CallingtheOperator.....................................................................................................................................................2
1.2.3CallinganOutsideParty...............................................................................................................................................3
2ExtensionFeatures..................................................................................................................................................4
2.1ExtensionLock....................................................................................................................................................................4
2.2SpeedDialing......................................................................................................................................................................5
2.3Hotline................................................................................................................................................................................6
2.4CallPickup andCallPickup Blocking..................................................................................................................................7
2.5Call Waiting.........................................................................................................................................................................9
2.6CallHold...........................................................................................................................................................................10
2.7Calltransfer.......................................................................................................................................................................10
2.8CallParking........................................................................................................................................................................11
2.9CallingamongThreeParties..............................................................................................................................................12
2.10On-the-flyrecording........................................................................................................................................................13
2.11Call Forking.....................................................................................................................................................................13
2.12Outbound Transfer...........................................................................................................................................................14
2.133-WayCalling..................................................................................................................................................................14
2.14SecretaryAssistance.........................................................................................................................................................15
2.15Account Code..................................................................................................................................................................16
2.16CallMonitoring...............................................................................................................................................................17
2.17DonotDisturb.................................................................................................................................................................17
3*99VoiceMenu.....................................................................................................................................................18
3.1*99VoiceMenu.................................................................................................................................................................18
4Appendix:Feature Codes......................................................................................................................................20

ContentsofFigure
Figure1-1Determiningextensionnumber..............................................................................................................................1
Figure1-2Directdialing........................................................................................................................................................1
Figure1-3Dialingwithaprefix.............................................................................................................................................1
Figure1-4Directdialing.......................................................................................................................................................2
Figure1-5Dialingwithaprefix.............................................................................................................................................2
Figure1-6Dialingwithaprefix.............................................................................................................................................3
Figure1-7Directdialing.......................................................................................................................................................3
Figure2-1Extensionlock......................................................................................................................................................4
Figure2-2Extensionunlock..................................................................................................................................................4
Figure2-3Setupspeeddialingnumbers................................................................................................................................5
Figure2-4Inquire/Deletespeeddialingnumbers....................................................................................................................5
Figure2-5Dialspeeddialingnumbers...................................................................................................................................5
Figure2-6Immediatehotline.................................................................................................................................................6
Figure2-7Hotlinewithdelay................................................................................................................................................6
Figure2-8Directpickup.......................................................................................................................................................7
Figure2-9Pickup operator scall..........................................................................................................................................7
Figure2-10Callpickup.........................................................................................................................................................7
Figure2-11Group pickup.....................................................................................................................................................7
Figure2-12Callpickup blocking...........................................................................................................................................8
Figure2-13Continuethecurrentconversation.......................................................................................................................9
Figure2-14Placetheoriginalpartyonhold...........................................................................................................................9
Figure2-15Talktotwopartiesalternately.............................................................................................................................9
Figure2-16Placethecurrent callonholdand makeanewcall.............................................................................................10
Figure2-17Talktotwocallpartiesalternatively..................................................................................................................10
Figure2-18Explicit call transfer..........................................................................................................................................10
Figure2-19Blindcalltransfer.............................................................................................................................................10
Figure2-20Callparking.....................................................................................................................................................11
Figure2-21Talktotheotherparty.......................................................................................................................................12
Figure2-22Ontheflyrecording..........................................................................................................................................13
Figure2-23Setup forkingnumber......................................................................................................................................13
Figure2-24Request/cancel forkingnumber.........................................................................................................................13
Figure2-25Outbound transfer.............................................................................................................................................14
Figure2-263-waycalling....................................................................................................................................................14
Figure2-27Activatesecretaryassistance.............................................................................................................................15
Figure2-28Disablesecretaryassistance..............................................................................................................................15
Figure2-29Checkstatusofsecretaryassistance...................................................................................................................15
Figure2-30Access systemfromextension...........................................................................................................................16
Figure2-31Access systemfromoutside..............................................................................................................................16
Figure2-32Callmonitoring................................................................................................................................................17
Figure2-33DND................................................................................................................................................................17
Figure3-1Managingthefeatureswith*99voicemenu........................................................................................................18
Figure3-2Managingthefeaturesfromoutside.....................................................................................................................19

ManualDescription
ThismanualshowshowtouseRT sfeaturesstepbystep.Somefeaturesneedtobepresetbyadministratorbefore
youcanuse.Pleasereferto AdministratorManual forpresettingthefeaturesbyusing Webutility.

Feature Description
Administration
Tips
Featureswhichrequirepre-setting by administrator
Usagerelatedinformation

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1 BasicOperation
1.1 DeterminingYourExtensionNumber
Operation:liftthehandsetandpress #00.
Figure1-1Determiningextensionnumber
Off-hookPress #00 Listentoextensionnumber
1.2 MakingCalls
1.2.1CallinganotherExtension
Therearetwowaystocall anotherextensiondependingonthedialingschemeofthesystemsetbyyour
administrator.
Directdialing:dialextensionnumber.
Figure1-2Directdialing
Dialing withaprefix:press *anddialextensionnumber.
Figure1-3Dialingwithaprefix
Off-hookHeardialtoneDialextensionnumberHearringbacktone
Off-hookHeardialtonePress*PressextensionnumberHearringbacktone
#00
Extensionnumber
Extensionnumber
*
Extensionnumber

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1.2.2CallingtheOperator
Therearetwowaystocall theoperatordependingonthedialing schemesetbyyouradministrator.
DirectDialing:press 0 ordialoperator sextensionnumber.
Figure1-4Directdialing
Off-hookPress0oroperator’sextensionnumberHearringbacktone
Dialing withaprefix:press *anddial0 oroperator sextensionnumber.
Figure1-5Dialingwithaprefix
Off-hookPress*0or*operator’sextensionnumberHearringbacktone
l“0”isthedefaultprefix fordialingoperator, anditcanbechangedbyyouradministrator.
*
0oroperator sextension number
0oroperator sextension number

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1.2.3CallinganOutsideParty
Therearetwowaystocall anoutsidepartydependingonthedialingschemesetbyyouradministrator.
Dialing withaprefix:press outboundprefix andfollowedbytheparty snumbers.
Figure1-6Dialingwithaprefix
DirectDialing:dialoutboundnumbers.
Figure1-7Directdialing
lYourextensionmusthavetheprivilegetocall theoutsideparty.
lAskyouradministratortofindouttheprivilegeofyourextension.
Off-hookPressprefixDialoutbound numbersHearringbacktone
Off-hookDialoutbound numbersHearringbacktone
P
refix
Outboundnumbers
Outboundnumbers

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2 ExtensionFeatures
2.1ExtensionLock
You canlockupyourextensionifyoudon twantotherstomakeoutboundcallson yourextension.
Figure2-1Extensionlock
Off-hookPress*77Press1HearconfirmationtoneOn-hook
Unlockthephonebeforecallingtheoutsideparties.
Figure2-2Extensionunlock
lThepinnumberisassigned by youradministrator. If youforgetyourpinnumberoryouwanttochange
thepinnumber,pleasecontacttheadministrator.
Off-hookPress*77Press 0Dial“pinnumber+#”HearconfirmationtoneOn-hook
*77
1
PinNumber+#
*77
0

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2.2SpeedDialing
You canassigna2-digit speeddialcodetoyourfrequentlydialedphonenumberforconvenience.
Figure2-3Setupspeeddialcode
Off-hookPress*74Enter2-digitcodeEnter “extension/outbound HearconfirmationOn-hook
number+#”tone
Figure2-4Inquire/Deletespeeddial code
Off-hookPress*74DialpresetcodePress*tolistenHearconfirmationtoneOn-hook
Press#todelete
Figure2-5Dialspeeddialcode
Off-hookPress** DialspeeddialcodeHearringbacktone
lSpeeddialcodeislimitedtotwo-digit from20 to49.
Speeddial code
*74
Extension/outboundnumber+#
Listen
Delete
*
#
Speeddial code
**
*74
Speeddial code

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2.3Hotline
Hotlineallowsyoutomakeacalltothepresetdestination byliftingyourhandset.Youradministratorcan
selectoneofthefollowing twohotlinetypesforyou:
Immediatehotline:liftyourhandset, andthecall tothepresetdestinationwill bemadeimmediately.
Figure2-6Immediatehotline
Off-hookHearringbacktoneTalk
Delayedhotline:liftyourhandsetandyou canmakeacall toanydestinationbypressingthedestination
number,orifyoudonotpress anydigit within5seconds,acall tothepresetdestinationwill bemade
automatically.
Figure2-7Hotlinewithdelay
Off-hook5seconds’delayHearringbacktoneTalk
lThephonenumberforthedestinationissetthrough Web GUIbyyouradministrator.
5seconds delay

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2.4CallPickup and CallPickup Blocking
Call pickupallowsyoutoanswercallsonotherextensionswithyourhandset.Thesystemprovidescall
pickupinvariousscenarios.
DirectPickup:answeracall byenteringthespecificextensionnumber.
Figure2-8Directpickup
Off-hookPress*55Dialextensionnumber Talk
Pickup Operator sCall: pickupoperator sincomingcalls.
Figure2-9Pickup operator scall
Off-hookPress*50 Talk
Call Pickup:answeracall withoutspecifyingextensionnumber,andthesystemwillconnectyoutoone
oftheringingcalls.
Figure2-10Callpickup
Off-hookPress*51 Talk
GroupPickup:answeraringingcall inyourgroup.
Figure2-11Group pickup
Off-hookPress*56 Talk
Agroupismadeupofcertainnumberofextensions, setbyyouradminstrator.
*
55
Extension number
*
50
*51
*56

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You candisallowotherpeopletopickup callsonyourextension.
Figure2-12Callpickup blocking
Off-hookPress*73 Press0toenableHearconfirmationtoneOn-hook
Press1toblock
Press*toinquirestatus
*
73
Block
Enable
Inquire
1
0
*

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2.5CallWaiting
Call waitingallowsyoutoanswerasecondincomingcallwhileyouareintalkalready.Thesystemwill
notifythenewcallerthatyouaretalkingonthephoneandatthesametimeprovidebeeptoyou.When
thereisawaitingparty,youcanchoose:
Continuethecurrentconversation.
Figure2-13Continuethecurrentconversation
TalkHearadial tonebutcontinuethecurrentconversation
Putyourcurrentcall onhold, andtalktothewaitingparty.
Figure2-14Placetheoriginalpartyonhold
TalkHeardialtoneHook-flashSpeakwiththecallwaitingparty
Talktotwocallsalternately.
Figure2-15Talktotwopartiesalternately
TalkHook-flashSpeakwiththeoriginalparty
lThepartyinwaitingwill hearmusic.
lHook-flashcanbereplacedwithpressing**.
lIf youdon twanttobedisturbedduringanimportantcall,youcanchoosetodeactivatecall waiting
beforehand.

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2.6CallHold
Call holdallowsyoutomakeasecondcall withoutreleasingthecurrentcall.Whileyouaremakingthe
second call, thecurrentpartywill wait andlistentomusic.
Figure2-16Placethecurrent callonholdand makeanewcall
Hook-flashduringthecall Dialextension/outbound number
You cantalktotwopartiesalternately.
Figure2-17Talktotwocallpartiesalternatively
TalkHook-flashSpeakwiththecall waitingparty
2.7Calltransfer
You cantransferacall tothethirdpartywithoneofthefollowingtwoways:
Explicit Call Transfer:youtalktothethirdpartybeforetransferringthecall tohim/her.
Figure2-18Explicit call transfer
Hook-flashDialextensionnumberConsultthethirdpartyOn-hook
BlindCall Transfer:youtransferthecall tothethirdparty directlywithoutconsultation.
Figure2-19Blindcalltransfer
Hook-flashPress*38Dialextensionnumber On-hook
Extension/outbound number
Extension number
*
38
Extension number

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2.8CallParking
Call parking allowsyoutoputacall onholdona “parkinglocation”and continuetheconversationon
anotherextension.Duringthewaitingperiod,thecallerlistenstoon-holdmusic.Thesystemprovides
nineparkinglocationstouse.
Figure2-20Callparking
Callparking
TalkHook-flashPress*30Dial1-digitparkingslotcodeOn-hook
……………………………………………………………………………………………………………………
Continuingtheconversation
Off-hookPress#30Dial1-digitparkingslotcodeTalk
lIf theparkingslotyouchooseistaken,you will hearaprompt.
1-digit parkingslot code
1-digitparkingslot code
#30
*
30

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2.9CallingamongThree Parties
Whenyouneedtospeakwithtwootherparties,youcanchoosetotalktobothofthemtogetheror
separately.
l3-waycalling:youandtheothertwopartiestalktogether.
lOnepartyon-hold:you speakwithonepartyandplace theotherpartyonhold.
Hereishowyouoperate:
lInvitingthethirdpartyduringatwo-wayconversation:press **and followedbythethirdparty
number. Note:youmayneedtodialoutboundprefix ifthethirdpartyisoutside.
lForminga3-waycalling press ##
lBreaking3-wayintocall hold:press ##.
Figure2-21Talktotheotherparty
Two-waycalling
TalkPress** Dialextension/outbound number 3-waycallingandcallhold
…………………………………………………………………………………………………………………
3-waycallingand callhold
TalkPress## 3-waycalling
……………………………………………………………………………………………………………………
3-waycalling
TalkPress## 2-waycalling
2-waycalling
3-waycalling
##
##
**
Extension/outboundnumber 3-waycallingandcall hold

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2.10On-the-flyrecording
Thisfeatureallowsyoutorecordyourcall conversationwheneveryouwant,eveninthemiddleofacall.
ContactyouradministratortoenablethisfeatureonWeb utilitybeforehand.
Figure2-22Ontheflyrecording
TalkPress *#
lOn-the-flyrecordingtakeseffectonlyonthecurrentconversation.If youneedtorecordeverycall
automatically,youradministratorcanhelptosetit upon thesystem.
2.11CallForking
Call forkingallowsthesystemtotakeanincomingcall andringnotonlyyourextensionbutalsoanother
device whichyoupre-selected.
Figure2-23Setup forkingnumber
Off-hookPress*75 Dial “forkingnumber+#”HearconfirmationtoneOn-hook
Figure2-24Request/cancel forkingnumber
Off-hookPress*75Press*tocheckstatusHearconfirmationtoneOn-hook
Press#tocancel
*#
*75
Forkingnumber+#
*75
*
#
Checkstatus
Cancel

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2.12Outbound Transfer
Outboundtransferallowsyoutotransferacall toanoutsideparty.
Figure2-25Outbound transfer
Hook-flashDialoutbound numberOn-hook
lWhenmakingoutboundtransfer, twoCOlineswill beoccupied.
lThisfeatureneedspre-assignedbyadministrator.
2.133-WayCalling
Three partiescanhearand talktoeachother.
Figure2-263-waycalling
TalkHook-flashPress*79 Dialextension/outbound number
ThethirdpartyHook-flash3-waycalling
liftthehandset
Outboundnumber
*79
Extension/outboundnumber