RealFlame 13032LP User manual

11292023-1
PO#___________
13032LP Fire Table
Owner’s Manual
CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed space such as a camper,
tent, car or home.
DANGER!
FIRE OR EXPLOSION HAZARD
If you smell gas:
• Shut o gas to the appliance.
• Extinguish any open flame.
• If odor continues, leave the area
immediately.
• After leaving the area, call your
gas supplier or fire department.
Failure to follow these instructions
could result in fire or explosion,
which could cause property damage,
personal injury, or death.
!DANGER !WARNING: FOR OUTDOOR USE ONLY.
Installation and service must be performed by a
qualified installer, service agency, or the gas supplier.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
!
WARNING: If the information in this manual is
not followed exactly, a fire or explosion may result
causing property damage, serious injury, or loss of life.
!
WARNING: Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of this
or any other appliance.
An LP gas tank not connected for use shall not be
stored in the vicinity of this or any other appliance.
© 2023 KSP Group, Inc.

TABLE OF CONTENTS
Important Safety Information
Propane (LP) Gas Dangers and Warnings
Parts List
Assembly Instructions
Pre-Use Instructions
Lighting Instructions
Care and Cleaning
Spider and Insect Warning
Tips and Troubleshooting
Technical Parts List
Warranty
Return Policy
SPECIFICATIONS
Product Name
Fire Table
Model No.
13032LP
Rated Heat Output
55,000 BTUs/hr
Type of Gas
Propane (LP)
Gas Supply
20 lb LP Gas Tank
2
ATTENTION
Please register your fireplace for recall notifications, proof of ownership
and quality assurance at https://www.realflame.com/registration.
3
5
6
7
14
15
16
18
19
21
22
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3
IMPORTANT SAFETY INFORMATION
General Warnings
•Children and adults should be alerted to the hazards of high surface temperatures
and should stay away to avoid burns or clothing ignition.
•Children should be carefully supervised when in the area of the fireplace.
•Clothing or other flammable materials should not be hung from the fireplace or placed
on or near the fireplace.
•Any guard or other protective device removed for servicing the fireplace must be
replaced prior to operating the fireplace.
• Installation and service must be performed by a qualified service agency or gas
supplier. Real Flame recommends using professionals who are certified in the U.S.
by the National Fireplace Institute®(NFI) as NFI Gas Specialists.
• More frequent cleaning may be required as necessary. It is imperative that the
control compartment, burners, and circulating air passageways of the appliance
are kept clean.
• Do not store or use gasoline or other flammable vapors or liquids within 25 feet (7.62 m)
of this fireplace or any other appliance.
• Do not store combustible materials in the fireplace enclosure. This includes LP gas tanks.
If the fireplace is designed to use a hidden LP gas tank, the LP gas tank should be
properly secured in the designated tank holder under the fireplace. Do not store extra
LP gas tanks under the fireplace.
• Be sure to protect the hose and its components from any hot surfaces. It is dangerous
to allow the hose to come into contact with any hot surface.
•The LP gas tank should never be operated or stored on its side or upside down.
• Keep all parts of the fireplace clean including the burner and hose assembly. For more
information on cleaning your fireplace please refer to the “Care and Cleaning” section
of this manual.
• Do not use this fireplace if any part has been under water. Immediately call a qualified
service technician to inspect the fireplace and replace any part of the system that has
been under water.
• Do not use this fireplace for cooking.
• Do not pour water into the fireplace.
• Do not attempt to move or store this fireplace until all parts are cool.
• Always shut o the gas supply at the source and disconnect the hose when the fireplace
is not in use.
•Any alteration of this fireplace that is not specifically directed in the owner’s manual
will void the manufacturer’s warranty. This includes the use of unapproved filler materials.

4
Installation Warnings
•Minimum clearance from the fireplace to combustible materials is 60 inches (152.4 cm)
from top and 48 inches (121.9 cm) on all sides. Do not place this fireplace under any
overhead structure or vegetation.
•The normal LP inlet pressure for this fireplace is 11.0” W.C. (2.74 kPa). Maximum inlet pressure
is 13.0” W.C. (3.23 kPa). Minimum inlet pressure is 8” W.C. (1.99 kPa).
•Do not remove the feet from this fireplace.
•Do not place the fireplace on anything that blocks or seals the gap between the fireplace and the ground.
•Do not permanently secure the fireplace in any way or to any surfaces.
•Do not bury the hose. You must be able to visually inspect the hose for damage before each use.
•Do not coil or hide the hose under the fireplace. The hose could be damaged if it touches hot surfaces.
Set Up Warnings
•Prior to each operation, check the hose assembly for evidence of excessive abrasion, wear or
damage. Use a handheld mirror, if necessary, to see the hose sections located below the unit.
•If the hose assembly is damaged, cracked, or cut, it must be replaced before using the fireplace.
The hose assembly must be replaced with a hose assembly specified by Real Flame.
Please contact Real Flame Customer Service at 1-800-654-1704 for assistance.
•Place the hose out of the pathways where people may trip over it. Do not place the hose
in areas where it may be accidentally damaged.
•Before each use, examine the burner and its components for dirt and debris. If cleaning is required,
use a pipe cleaning brush and compressed air. Also examine the area around the burner.
Any dirt or foreign material, such as spider webs, nests, leaves, etc., should be removed. If it is
evident that the burner is damaged, the fireplace must not be used, and the burner assembly
must be replaced. Please contact Real Flame Customer Service at 1-800-654-1704 for support.
In-Use Warnings
•NEVER LEAVE this fireplace unattended when in use.
•Do not burn solid fuels, such as charcoal briquettes, lump charcoal, manufactured logs, trash, leaves
paper, cardboard, any type of natural or treated wood, or any other materials in this fireplace.
•The use of alcohol, prescription or non-prescription drugs may impair your ability to safely
operate this fireplace.
•Always use in accordance with all applicable local, state, and national codes. Contact your
local fire department for details on outdoor burning.
• Do not use in windy conditions. Windy conditions may cause the flame to drift out of the designated
burn area or may cause the flame to extinguish. Prolonged exposure to wind with the fire table in
operation can damage the finish around the burner area, causing discoloration or cracking.
•Some surfaces of this fireplace may become hot during use. Be careful and do not touch
surfaces until the unit has cooled.
•Do not attempt to disconnect the gas supply from the fireplace when the unit is in use.
•Do not sit on the fireplace.
IMPORTANT SAFETY INFORMATION

5
PROPANE (LP) GAS DANGERS AND WARNINGS
!WARNING
LP gas is flammable and hazardous if handled improperly. Become aware of its characteristics before
using any LP gas product. Failure to understand and follow these warnings or any directions and
warnings provided by your LP gas supplier may result in property damage, serious injury, or death.
!DANGER
An LP gas tank should never be placed on its side. Doing so may cause liquid propane to leak.
This could cause a fast buildup of LP gas and could lead to property damage, serious injury, or death.
LP Gas Characteristics
•LP gas is flammable, explosive under pressure, heavier than air and settles in pools in low
areas. Pooled gas may ignite causing a fire or explosion which could cause property
damage, serious injury, or death.
•In its natural state, LP gas has no odor. For your safety, a scent has been added.
•Contact with LP gas could burn your skin.
LP Gas Tank Information
•LP gas tanks should be filled only by a certified LP gas dealer.
•Never use an LP gas tank with a damaged body, valve, collar or footing.
•Dented or rusted LP tanks may be hazardous and should be checked by your LP gas supplier.
•The LP gas supply tank must be constructed and marked in accordance with The Specifications
for LP Gas Tanks of The U.S. Department of Transportation (DOT) or The National Standard
of Canada, CAN/CSA-B339, LP Gas Tanks, Spheres and Tubes for The Transportation of
Dangerous Goods; and Commission.
• LP gas tanks must be arranged for vapor withdrawal.
•LP gas tanks must have a listed overfilling prevention device (OPD) and a QCCI or Type I
(CGA810) LP gas tank connection.
•The LP gas tank must contain a shut-o valve as specified in The Standard for
Compressed Gas Cylinder Valve Outlet and Inlet Connection, ANSI/CGA-V-1-1977, CSA B96.
•Never attempt to attach this fireplace to the self-contained LP gas system of a camper,
trailer, motor home or house.
•Hand-turn the manual gas control valve on your LP gas tank. Never use tools. If the valve
will not turn by hand, do not try to repair it. Call a certified gas technician.
• The use of force or any attempt at amateur repair may cause a fire or explosion.
LP Gas Tank Storage and Safety
•LP gas tanks must be stored upright and outdoors in a well-ventilated area out of reach of children.
•Never store an LP gas tank in an enclosed area, such as a shed or garage. Leaking gas could build
up in these areas and may result in an explosion.
•Do not store LP gas tanks near any source of flame or ignition.
•Never store an LP gas tank in direct sunlight or where temperatures can reach 125°F (51.67°C) or higher.
•Never keep a filled LP gas tank in a hot car or car trunk. Heat will cause the gas pressure to
increase, which may open the relief valve and allow gas to escape.
•Place the dust cap on the LP gas tank valve outlet when the LP gas is not in use. Only use
the dust cap that is provided with the LP gas tank. Other types of caps or plugs may
result in leakage of LP gas.
•The LP gas tank should not be dropped or handled roughly.

6
PARTS LIST
Item Part Number Quantity
1
Table Top
Rear Panel
Front Panel
Tank Preventer
Protective Cover
Door
Right Side Base Frame
Left Side Base Frame
Left Side Panel
Tank Seat
Lid
Lava Rocks
AA Battery
Hardware Kit
1
2
3
4
6
8
5
10
AA
13
2
3
4
5
6
7
8
9
10
11
12
008861-TEAK
007816-TEAK
008879-TEAK
007838-BLK
007942-BLK
007818-TEAK
008856-BLK
008986-BLK
007878-TEAK
007819-BLK
007820-BLK
008988
N/A
008987
1
1
1
1
1
1
1
1
1
1
1
1
1
1
7
11
12
13
x2
AB
C
x4
M8
M6
D
x4
G
x14
F
x10
1/4x25mm
x8
1/4x12mm
x4
E
M4x10mm
Hardware Kit - 008987
9
14
M8x20
Hx4

7
ASSEMBLY INSTRUCTIONS
1. Connect “Front Panel” (3) to “Left Side Base Frame” (8) using (Ex2) and (Fx2) from the
Hardware Kit.
E
F
2. Connect “Rear Panel” (2) to “Left Side Base Frame” (8) using (Ex2) and (Fx2) from the
Hardware Kit.
E
F
3
8
2
8

8
ASSEMBLY INSTRUCTIONS
3. Connect “Front Panel” (3) to “Right Side Base Frame” (7) using (Ex2) and (Fx2) from the
Hardware Kit.
E
F
4. Connect “Rear Panel” (2) to “Right Side Base Frame” (7) using (Ex2) and (Fx2) from the
Hardware Kit.
E
F
7
3
2
7

9
ASSEMBLY INSTRUCTIONS
5. Install the Feet (H) to the bottom of the frame. Connect the “Tank Preventer” (4) to the
“Tank Seat” (10) using (Ex2) and (Fx2) from the Hardware Kit. Install the assembled tank
seat frame in the bottom of the fire table using (Gx4) from the Hardware Kit.
H
6. Install the Lid Hooks (Ax2) using (Dx4) from the Hardware Kit.
H
H
H
4
10 E
F
F
E
G
G
GG
D
D
A

10
ASSEMBLY INSTRUCTIONS
7. Use scissors or wire cutters to remove the zip ties from the Door.
8. Connect “Table Top” (1) to the base frame with (Bx4) and (Cx4) from the hardware kit.
B
C
1

11
ASSEMBLY INSTRUCTIONS
9. Connect the control panel to “Front Panel” (3) using (Gx4) from the Hardware Kit.
10. Install the AA battery as shown in the diagram below.
+
_
G
G
G
G

12
12. Connect the LP Gas Tank
Before connection, be sure there is no debris caught in the
collar of the LP gas tank, the regulator valve, the burner
tube, or the burner ports.
Connect the gas line to the tank by turning the connection
knob clockwise. Hand-tighten only.
Disconnect the LP Gas Tank
To disconnect the LP gas tank, make sure the valve on the
LP gas tank is completely closed.
Disconnect the connection knob by turning it counterclockwise
until it is detached from the valve.
11. After opening the door, make sure the LP tank knob is turned to “OFF”. Place the tank in
the tank seat so that it sits securely and is level. Tighten the tank thumb screw to secure
the tank.
a. b.
ASSEMBLY INSTRUCTIONS

13
13. Place the filler material into the burner pan by hand. To avoid clogging the burner with dust
do not dump the bag into the burner pan. Position the filler across the burner pan to a level
that is 1 inch (2.54 cm) above the burner tube. Make sure you do not block the igniter housing
with the filler material to ensure proper ignition and operation.
If using glass filler, Real Flame suggests first placing a layer of lava rock in the burner pan
to improve airflow.
Filler Material Warning
•Do not overfill the burner area with rock or glass filler; use only the specified amount. The
depth of the filler should not be more than 1 inch (2.54 cm) above the burner tube. Only
Real Flame filler products have been certified and tested for safe use with this Real Flame
fireplace. Using other filler material may result in increased popping and cracking or increased
carbon monoxide emissions.
•Do not light or use this fireplace if the filler is wet. Ensure filler is completely dry before lighting.
Intense heat can cause wet filler to explode and hit someone causing property damage,
serious injury, or death.
•Keep away from the fireplace for at least 20 minutes during initial start-up as filler could
retain moisture from manufacturing and shipping.
Igniter
Housing
ASSEMBLY INSTRUCTIONS
!WARNING
If the table is installed with a portion of the hose under
the table, the hose must be secured, so that no part of
the hose will be within 1” or come in contact with the
underside of the burn pan or where the hose will not be
accidentally damaged or pinched.
Failure to secure the hose in a safe location may result in
a gas leak that could cause property damage, injury,
or death. Follow all other hose inspection instructions
listed in this manual. Coil the hose next to the
door for easy inspection.
Valve
Do not coil the hose
beneath the valve.
1” The hose should not come within 1”
from the bottom of the burn pan.
Lid

14
PRE-USE INSTRUCTIONS
!WARNING
Before using this fireplace, make sure you have read, understand, and are following all information
provided in this manual. Failure to follow these instructions could cause property damage,
serious injury, or death.
Checking for Leaks
1. Make a leak check solution by mixing 1 part dishwashing soap with 3 parts water in a spray bottle.
2. Make sure the control knob on the fireplace is in the “OFF” position, then connect your
fireplace to the LP gas tank and turn the tank’s valve on.
3. Spray the leak solution on the valve connections, paying particular attention to the areas
indicated by arrows in the diagrams below.
4. If bubbles appear, turn the LP gas tank o, disconnect the tank, and inspect all connections,
making sure threads are clear of debris. Reconnect the LP gas tank and retest. If you continue
to see bubbles, turn the LP gas tank o. Disconnect the hose and call Real Flame Customer
Service at 1-800-654-1704 for assistance.
5. If no bubbles appear after 1 minute, wipe away excess leak solution and proceed to
“Lighting Instructions.”
Pay close attention to the areas indicated by the arrows.

15
LIGHTING INSTRUCTIONS
Shut-O Instructions
1. Push and turn the control knob clockwise to the “OFF” position.
2. Turn the gas o at its source (LP tank or shut o valve).
Control
Knob
Flame Height
8-14”
(20.3-35.5 cm)
OFF
LIGHT
LOW
HIGH
Using the Igniter
Read and understand all operating instructions before lighting.
Before beginning, make sure the control knob is in the “OFF” position.
Connect your LP gas tank (see previous pages).
Slowly open the valve on your LP gas tank.
Prepare to ignite your fire table by placing one hand on the control
knob and one hand on the igniter button (see diagram). DO NOT
lean over any part of the burner. Verify that the area around the
burner is free of hazards.
Push and hold the igniter button. You should hear a clicking sound.
White keeping the ignition button depressed, use your other hand to push in and turn the
control knob counterclockwise to the “LIGHT” position.
Once the burner ignites, release the igniter button, but continue to keep the control knob
pushed in for 15-30 seconds.
WARNING: If ignition does not occur in 15 seconds, turn the control knob to the “OFF”
position and turn the gas o at its source. Make sure there is no source of ignition around
the fireplace and wair at least 5 minutes until the gas has cleared to repeat the lighting
procedure. Failure to do so could result in a large flashback of pooled gas, causing property
damage, serious injury, or death.
After successfully lighting the fireplace, release the control knob and turn it to the “LOW” setting.
Observe the flame and make sure that all the burner ports are lit.
Adjust the flame to the desired height using the control knob.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

16
CARE AND CLEANING
Inspecting Your Fireplace
!WARNING
DO NOT inspect, clean, move or store your fireplace until the flames are COMPLETELY out
and all parts are cool to the touch.
Your fireplace should be inspected regularly to ensure that it is safe to use and to extend the life of its parts.
To inspect your fireplace follow these steps:
1. Make sure all parts are securely fastened in place. If a part moves when touched, check its
connection points to see if they are loose.
2. Check all connections for leaks using the method described in the “Checking for Leaks” section
of this manual.
3. Check the igniter system by pushing the igniter button and verifying that a spark is being
generated in the igniter housing.
4. Visually check all components for any signs of damage, rust, or excessive wear.
5. If damage or leaks of any kind are found. DO NOT operate the fireplace until the proper
repairs have been made.
!WARNING
DO NOT tamper with this fireplace. This is dangerous and will void the warranty.
Repairs and modifications must be approved by Real Flame and completed by a
professional gas technician.
This fireplace has been tested and certified by a third party certification agency based on its
specific and unique parts. Installing any other parts will void both the certification and the warranty.
For approved replacement parts contact Real Flame Customer Service at 1-800-654-1704.
General Care and Cleaning
After repeated use, a slight discoloration or weathering of the fireplace finish may occur. Your
fireplace should be cleaned regularly to ensure safe use and extend its life.
General Cleaning
Make a cleaning solution using a mild soap mixed with water. Use a soft cloth to wipe down
exterior surfaces and rinse with clean water. Never use oven cleaners or abrasive solvents as
these will damage the fireplace.
Burner
The burner should be kept clean to ensure proper operation. Clogged burner ports may be
cleared with a paper clip or pin. Debris in the burner tube can be cleaned using compressed
air or a pipe cleaning brush.
Soot
After use it is possible for soot to develop on some surfaces. This soot deposit will usually
come o with water and mild soap.
Storage
1. Turn the LP gas supply o at the tank. Remove the LP gas tank and store it in a cool, dry
location, outside and away from children.
2. Secure all loose filler material or parts.
3. Remove the battery from the igniter box.
4. Cover the fireplace when not in use and do not allow water to pool on the cover surface.
Covering the fireplace will help to protect the internal components from dirt and debris
and prevent the finish from fading.
5. Store the fireplace in a cool, dry location away from children and pets.

17
CARE AND CLEANING
Taking proper care of your teak furniture will ensure that it remains beautiful and functional for
many years. Teak is a popular choice for outdoor furniture because of its natural durability and
attractive appearance.
Over time, teak wood will naturally weather and develop a silver-gray patina when exposed
to the elements. Some people prefer this aged look, and it does not necessarily indicate
damage to the wood. Here are some care instructions for teak furniture:
1. Cleaning:
Regularly dust your table with a dry, clean cloth to remove surface dirt and debris. For deeper
cleaning, mix a solution of mild soap or teak cleaner with warm water. Gently scrub the furniture
with a soft bristle brush or a sponge. Rinse thoroughly with clean water to remove any soap residue.
2. Avoid Harsh Cleaners:
Do not use abrasive cleaners, bleach, or ammonia-based products as they can damage the teak's
natural oils and finish. Avoid pressure washers, which can also harm the wood.
3. Oiling and Sealing:
Teak contains natural oils that protect it from the elements. Over time, these oils will dissipate,
causing the wood to turn gray. To maintain the original golden color, you can apply teak oil or
sealer.
4. Protection from the Elements:
If possible, store your table indoors during the winter or use the protective cover to protect it
from harsh weather conditions. Remove the LP gas tank and store it in a cool, dry location,
outside and away from children.
5. Sanding and Restoring:
If your table has turned gray and you want to restore its original color, you can sand it gently
with fine-grit sandpaper or use a teak cleaner. Follow the sanding with an application of
teak oil to maintain the fresh appearance.
6. Scratches and Nicks:
Minor scratches and nicks can be sanded out gently with fine sandpaper. Be sure to sand along
the wood grain to avoid damaging the surface.
ATTENTION: Early on, the surfaces of your table may develop water stains from rain, water,
or condensation. The surfaces will even out over time, during the natural weathering
process of teak wood. Additionally, the table top surface may weather at a faster pace
than the side panels, due to more direct contact with the elements.

SPIDER AND INSECT WARNING
Spiders or other insects may build webs or nests in your fireplace burner tube which can obstruct
or block the flow of gas.
Some of the gas may back up in the burner tube and cause a flashback (a fire in the burner tube
or underneath the fireplace), which could result in property damage, serious injury, or death.
Check and clean the burner tube periodically using a pipe cleaning brush (shown below) and
compressed air available at any hardware store.
Example of a typical burner tube. Your exact burner may vary.
Example of pipe cleaning brush
available at local hardware store.
Air Intake
Run pipe cleaning brush
through burner tube.
Possible Debris
18

TIPS AND TROUBLESHOOTING
Thermocouple
Make sure flame
is contacting here.
Igniter Pin
You should see this
spark when pushing
the igniter button.
+
-
DO NOT block
opening
Igniter Housing
Burner Tube
Igniter Pin
Thermocouple
Back of
Electronic
Ignition
If the Fireplace Will Not Ignite
If the igniter system is working correctly, you should hear a clicking
sound while the igniter button is being pushed and you should see a
spark inside the igniter housing. If you do not see the spark or hear
a clicking sound, please check the following.
Igniter Housing
removed for visibility.
If the Fireplace Will Not Stay Lit
If the fireplace lights, but will not stay lit, or remains lit only for a brief time, please check
the following:
1. Make sure that the igniter housing is unobstructed. Clear away any filler material or debris
on the housing and make sure there is nothing between the igniter pin and the thermocouple.
2. If you still do not hear a clicking sound or see a spark in the igniter
box, look under the fireplace and make sure that the electrode
wire is correctly inserted into the back of the electronic igniter box.
While inspecting the electrode wire, make sure that it is not cut or
broken in any place. If the wire has been damaged contact
Real Flame Customer Service at 1-800-654-1704 for a replacement.
1. Make sure the battery is not dead and that it is installed correctly,
with the positive (+) side facing out.
19

TIPS AND TROUBLESHOOTING
If the Fireplace Will Not Stay Lit (Cont.)
Igniter
Housing
Burner
Tube
Igniter Pin
Thermocouple
2. Make sure the thermocouple and igniter pin
are correctly positioned.
Thermocouple - The thermocouple tip should be
located close to the burner, aligned with a
burner port so that flames contact it directly.
Make sure the flames are making contact with
the thermocouple tip.
Damaged Thermocouple
If the igniter housing and the thermocouple tip are clear of debris and the flame is clearly
contacting the tip of the thermocouple, but the fireplace will still not stay lit, the thermocouple
may be damaged. Look beneath the fireplace and find the copper thermocouple wire coming
out of the back of the valve. Examine the length of it for any signs of damage. Sharp bends,
kinks or damage can cause the thermocouple to not function correctly. If you find damage
to the thermocouple contact Real Flame Customer Service at 1-800-654-1704 for a replacement.
Igniter Pin - The igniter pin is where the spark is generated to ignite your fireplace. Make
sure you can see this sparking when the igniter button is pushed. If you do not see a spark
please contact Real Flame Customer Service at 1-800-654-1704.
Other Common Problems
Clogged or Obstructed Burner
It is common for bugs, especially spiders, to make webs or nests inside of burner tubes.
If it seems like you are getting low or no gas flow, visually check all openings in the burner
for signs of clogs. If you see anything clogging the burner try using a pipe cleaning brush
and compressed air to remove the debris.
Out of Gas
Be sure your LP gas tank is not empty. Low tanks can result in lower flames.
Cold Temperatures
Cold temperatures outside may result in lower LP gas tank pressures causing the flames
to be lower. Do not use your fireplace in extreme temperature conditions. Allow the
temperature of your LP gas tank to rise and as the pressure in the LP gas tank increases
the flame size will increase. NEVER heat your LP gas tank; allow it to warm up naturally.
High Winds
Your fireplace is designed to operate in winds up to 10 mph (16.09 kph). High winds may
cause the flame to blow out. Do not operate your fireplace in high wind conditions.
If you continue to have problems with your fireplace please
contact Real Flame Customer Service at 1-800-654-1704.
20