RED-RING TS10 Specification sheet

www.redring.co.uk
ELECTRIC WATER HEATER
Instructions for use and maintenance

2Instructions for use and maintenance
Thank you for purchasing a quality Redring appliance.
To enjoy your new unit at its best, please take time to read
this manual thoroughly to familiarise yourself with all
instructions, BEFORE beginning installation.
If you experience any difficulty with the installation or
operation of your new water heater, then please refer to
the “What to do if things go wrong”section in this manual
before contacting us.
THIS APPLIANCE CAN BE USED BY CHILDREN AGED FROM
8 YEARS AND ABOVE AND PERSONS WITH REDUCED
PHYSICAL, SENSORY OR MENTAL CAPABILITIES, OR LACK
OF EXPERIENCE AND KNOWLEDGE IF THEY HAVE BEEN
GIVEN SUPERVISION OR INSTRUCTION CONCERNING USE
OF THE APPLIANCE IN A SAFE WAY AND UNDERSTAND THE
HAZARDS INVOLVED.
CHILDREN SHALL NOT PLAY WITH THE APPLIANCE.
CLEANING AND USER MAINTENANCE SHALL NOT BE MADE
BY CHILDREN
THE WATER MAY DRIP FROM THE DISCHARGE PIPE OF THE
PRESSURE-RELIEF DEVICE AND THE PIPE MUST BE LEFT
OPEN TO THE ATMOSPHERE;
THE PRESSURE-RELIEF DEVICE IS TO BE OPERATED
REGULARLY TO REMOVE LIME DEPOSITS AND TO VERIFY
THAT IT IS NOT BLOCKED;
IF THE POWER CORD (OF MODELS THAT HAVE ONE) IS
DAMAGED, IT MUST BE REPLACED IMMEDIATELY BY AN
APPROPRIATELY QUALIFIED PERSON, IN ORDER TO AVOID
ANY RISKS.
REDRING AFTER SALES SERVICE
We offer a technical advisory service on the telephone to
installers and other customers with problems in the field.
RING 0844 372 7766* (UK ONLY)
Or alternatively email us on:
[email protected]
Remember to quote the exact type of unit, as written on
the front of the unit and on this leaflet. The model and
serial number are located on the unit.
Make a note of those numbers here, and be sure to quote
them if you call for advice.
Model Number:
Serial Number:
NOTE: You may be charged for a service call if you do
not have the serial number
IMPORTANT SAFETY INFORMATION
Your TS Line Heater has been designed for convenience,
economy and safety of use, provided that it is installed,
used and maintained in good working order and in
accordance with our instructions and recommendations.
• All wiring and installation must be supervised by a
suitably qualified person.
• THIS APPLIANCE MUST BE EARTHED.
• The installation must be in accordance with
the current edition of BS.7671 (the “IEE Wiring
Regulations”) and“Part P” of the “Building Regulations”
in force at the time of installation. Installations outside
England and Wales must also conform to any local
regulations in effect.
• This appliance is intended to be permanently
connected to the fixed electrical wiring of the mains
supply with its own dedicated supply OR using the
plug provided.
• Ensure that the mains water supply meets the
requirements listed.
• This appliance must NOT be fitted where it may be
subjected to freezing conditions. DO NOT switch the
appliance on if you suspect it of being frozen. Wait
until you are sure it has thawed out.
• The unit MUST NOT be mounted upside down.
• The unit MUST NOT be fitted to any type of
THERMOSTATIC mixer valve or tap.
• If a non-return valve is fitted in the Inlet feed to the
unit, then the installation should also include a 3.5
BAR Pressure Reducing Valve and a 6 BAR Pressure
Relief (Expansion) Valve.
• Isolate the mains electrical and water supply before
removing the front cover of the appliance.
THIS APPLIANCE CAN BE USED BY CHILDREN
AGED FROM 8 YEARS AND ABOVE AND PERSONS
WITH REDUCED PHYSICAL, SENSORY OR MENTAL
CAPABILITIES, OR LACK OF EXPERIENCE AND
KNOWLEDGE ONLY IF THEY HAVE BEEN GIVEN
SUPERVISION OR INSTRUCTION CONCERNING USE OF
THE APPLIANCE IN A SAFE WAY AND UNDERSTAND THE
HAZARDS INVOLVED.
CHILDREN SHALL NOT PLAY WITH THE APPLIANCE.
CLEANING AND USER MAINTENANCE SHALL NOT BE
MADE BY CHILDREN.
*Calls to this number cost 7p per minute plus your telephone company’s network access charge

Instructions for use and maintenance 3
HOW TO INSTALL YOUR TS LINE HEATER
WARNING: All wiring and installation must be
supervised by a suitably qualified person.
WARNING: Do not install this unit where it may be
subjected to freezing conditions.
This electric water heater complies with the requirements
of EN 60335-1, EN 60335-2-21.
I. PURPOSE OF USE
The appliance is designed to supply hot water to
household facilities equipped with a piping system
operating with pressure not greater than 5.5 bars.
It is designed to operate only in closed and heated
premises where the air temperature is not lower than
4°C and it is not designed to operate in a continuous
protracted regime.
II. TECHNICAL SPECIFICATIONS
1. Nominal volume 10 or 15 litres - see the appliance‘s
rating plate
2. Nominal voltage - see the appliance‘s rating plate
3. Nominal power consumption - see the appliance‘s
rating plate
4. Nominal pressure - see the appliance‘s rating plate
ATTENTION! This is not the water mains pressure. This is
the pressure that is rated for the appliance and refers to
the requirements of the safety standards.
5. Water heater type - closed accumulating water heater,
with thermal insulation
6. Inner coating: Glass-ceramic
7. Daily energy consumption – see Annex I
8. Rated load profile - see Annex I
9. Quantity of mixed water at 40°C 10 & 15 litres - see
Annex I
10. Maximum temperature of the thermostat - see Annex I
11. Default temperature settings - see Annex I
12. Energy efficiency during water heating - see Annex I
III. IMPORTANT RULES
• Do not switch on the water heater until you are sure
that it is filled with water.
• A suitably qualified person must perform the
connecting of the water heater to the water supply.
• A suitably qualified electrician must perform the
connecting of the water heater to the electric network
(for models without a fitted plug).
• Connecting the water heater to the electric mains via
a plug must only use the plug supplied
• If the water-heater will not be used for longer than
3 days and the temperature in the premises could
drop below 4°C, the water in the water heater must
be drained to avoid any possible damage of the
appliance. (please observe the procedure outlined in
subsection 2)
• During operation, the appliance may produce a
“hissing”noise (the boiling water). This is normal and
does not indicate any damage or a fault. This noise
may increase in volume over time as limescale is
deposited. To remove the noise, the appliance must
be de-scaled thoroughly. Failure to de-scale the
appliance regularly in hard water areas may impair its
performance and affect the warranty.
• For safe operation, the safety return-valve must undergo
regular cleaning and inspection for normal functioning,
the valve must not be obstructed, and for the regions
with hard water it must be de-scaled as necessary. This
service is not provided under warranty maintenance.
• All alterations and modifications to the water
heater‘s construction and electrical circuitry are
undertaken entirely at the purchaser’s risk and
are NOT recommended. Any such alterations or
modifications may invalidate the appliance‘s
warranty.
• Alterations and modifications shall include any
instances of removal of elements incorporated by the
manufacturer, building in additional components,
replacement of elements by those not approved by
the manufacturer.
• If the power cord (of models that have one) is damaged,
it must be replaced immediately by an appropriately
qualified person, in order to avoid any risks
I V. DESCRIPTION OF THE APPLIANCE
The appliance consists of a body, flange, plastic control
panel & safety return valve.
1. The body consists of a steel reservoir (water tank) and
plastic housing (outer shell) with thermal insulation
placed in-between, and two threaded pipes for the
cold water supply IN (marked with a blue ring) and
hot water discharge OUT (marked with a red ring). The
inner reservoir is steel protected against corrosion by
a special glass-ceramic coating.
2. The flange is fitted with the electric element and a
magnesium anode. The flange is fixed to the water
tank with bolts.

4Instructions for use and maintenance
The element heats the water in the tank and is controlled
by the thermostat, automatically maintaining the preset
temperature. The plastic control panel incorporates: switch
(depending on model), adjustable thermostat (depending
on model), and thermal cut-out and control lamps.
The thermal cut-out switches off the power supply should
the water temperature reach excessive values. If this device
is actuated, you should call a the service helpline above.
The signal lights on the control panel indicate the current
mode of the unit.
The magnesium anode provides additional anticorrosion
protection to the internal tank.
3. The safety valve prevents the appliance from
emptying in the event of cold water supply
interruption. The valve protects the appliance from
pressure increases higher than the allowed value
during heating (note: pressure will increase when
temperature increases), by releasing the excess
pressure through the drain outlet. Excess water exiting
into the drain during the heating process is a normal
event that must be taken into consideration when the
boiler is installed.
ATTENTION! The safety valve cannot protect the
appliance in the event of water mains pressure exceeding
the rated pressure stated for the appliance (6 Bar).
V. INSTALLATION AND SWITCH ON
1. Installation
We recommend installation of the device close to the
likely outlet (i.e. Tap) where hot water is used, in order to
reduce heat losses. The selected installation location must
be clean and dry at all times.
The appliance is affixed to a wall by means of mounting
brackets attached to the unit‘s body.
Two hooks are used to fix the appliance (min. Ø 6 mm)
firmly on the wall (included in the mounting set). The
bearing plank construction for boilers installed under
sinks is universal and allows the space between hooks
to vary between 96 and 114mm. (fig.2)
IMPORTANT: The TS Line Boilers are designed for
installation under sinks with the outlet/inlet pipes
pointed upwards (to the ceiling). Under no circumstances
should these units be fitted upside down, with the outlet/
inlet pipes pointing towards the floor.
For clear understanding of wall installation schemes,
please refer to fig.2.
ATTENTION! Don‘t place objects, which are not
waterproof under the appliance under any circumstances.
2. Water heater connection to the water supply system
Cold Water Pack Instructions
When water is heated
it expands. In a small
unvented water heater of
this type the expansion
can normally be
accommodated back into
the cold water mains, as
indicated in the Water
Regulations.
Where this is not possible
the installer will need to fit
a set of cold water controls
fig. 4a

Instructions for use and maintenance 5
Do not fit any stop-cocks
or non-return valves within
the distance required for
expansion.
The distances quoted are
for 15 mm pipe these can
be approximately halved
for 22 mm pipe to shorten
the distance required for
expansion.
fig. 4b
Using a pressure reducing valve (set at 3.5 bar), a non-return valve and expansion vessel charged to 3.5 bar, the expansion
is accommodated in the vessel. This operates on the hydraulic principle; i.e. the expanded water is forced into the expansion
vessel due to the in-line non-return valve. The vessel pressure charge is increased as it accommodates the expanded water, so
that the water is discharged from the vessel when the hot draw off is opened.
Please note that in ALL cases the DIELECTRIC JUNCTIONS MUST be connected to the heater before any other
connection is made. This is very important as they prevent an electrolytic reaction occurring and safeguard the
heater against potential aggressive corrosion.
Only the use of copper pipe is recommended for connection to the heater. If any other material is used it must be able
to withstand 90°C at 7 bar pressure for long periods.
Upon connecting the water heater to the water supply system,
take note of the indicative color markings on the pipes:
BLUE - for cold /in-flowing water,
RED - for hot /out-flowing water.
The mounting of the safety return-valve supplied with the
water heater is obligatory. The safety return-valve must
be installed on the cold water supply pipe, according to
the arrow stamped on its body that indicates the supplied
water direction.
Exception: If local regulations (norms) require the usage
of another protection valve or mechanism (in accordance
with EN 1487 or EN 1489), then it must be bought and
fitted separately. For mechanisms operating in accordance
with EN 1487, the rated operational pressure must be no
more than 0.7 Mpa (7 Bar). For other protection valves, the
pressure at which they are calibrated must be 1 Bar lower
than the one marked on the appliance.
NB- In the circumstances above only, the safety valve
which the appliance is supplied with should not be used.
ATTENTION! Any other type of device should not be fitted
between the protection return valve and the appliance.
ATTENTION! Fixing the safety return-valve to threads
longer than 10 mm should not be attempted as this could
damage the valve.
ATTENTION! The safety valve and the pipe between the
valve and the water heater must be protected from
freezing. During hose draining - its free end must be always open
to the atmosphere (not immerse in water).
The boiler is filled with water by opening the tap on
the cold water supply system and the tap on the hot
water mixing area . After the filling process is complete,
a constant stream of water should flow from the
watermixing faucet. Now you can shut the hot water tap
on the mixing area.
If emptying the water heater, you must first cut off the
power supply.
Draining procedure
UNDER SINKS
1. Switch the boiler off the power supply network.
2. Dismantle the connecting water fittings from the boiler.
3. Disassemble the boiler from its installation place, turn
it so the pipes point to the floor and pour the water in
a bucket or similar, ensuring that all the water drains
out of the boiler

6Instructions for use and maintenance
If the standard water mains pressure exceeds the value
pointed out in the above paragraph I, then it is necessary
to fit a pressure reducing valve (not supplied) for the
heater to function correctly.
The Manufacturer does not accept any liability for
problems arising out of the appliance’s improper use.
3. Water heater‘s electrical connection (fig.3)
ATTENTION! Before you switch the power supply, make
sure the appliance is full of water.
3.1. Models fit with power supply cord combined with a
plug shall be plugged in a socket. The boiler can be
disconnected from the power supply by unplugging.
ATTENTION! The wall-plug must be properly connected to
a separate electrical circuit fitted with a circuit breaker. It
must be earthed.
3.2. Water heaters fitted with a supply cord without a plug
The appliance has to be connected to a separate electrical
circuit of the stationary electrical wiring via a hard wired
connection.
A safety fuse (16A) (20A for power > 3700W) and RCD or
similar should be used to ensure safety.
The connection of the conductors of the power cord of the
appliance is as follows:
•conductor with brown insulation – to the phase
conductor of the electrical wiring (L)
•conductor with blue insulation- to the neutral
conductor of the wiring (N)
•conductor with yellow-green insulation – to the safety
conductor of the wiring ( )
VI. OPERATING THE DEVICE
Before initial start of the device, please make sure that
the water heater has been correctly connected to the
electrical network and that it is full of water.
Switching on the water heater is done through the device
incorporated in the installation, which is described in
subitem 3.2 of paragraph V, or by inserting the plug into
an electrical socket (for models with cord with a plug).
Clarification to Fig. 6:
Operation modes:
1. Position ( ) anti-freezing mode
WARNING: The electrical power supply of the device
should be switched on. The safety valve and the pipe
connecting it to the device must be secured against freezing.
2. Position ( ) maximum temperature
3. Position ( ) at this mode the water temperature
reaches about 60°С. In this way heat losses are
reduced.
4. Light indicator – at heating mode it is lit in red, and it
is lit in blue when the water has been heated up and
the thermostat has switched off.
5. Regulator knob – for temperature setting
Water heaters with electrical-mechanical POP-UP
operation
1. Push the knob to pop-up Fig. 7а.
2. Set the temperature of the water heater Fig. 7b
This setting allows for gradual temperature adjustment.
3. Push the knob to retract Fig. 7c
WARNING! Once a month, set the knob to ‘maximum
temperature’ for a period of 24 hours (unless the device is
constantly operated in this mode) – this ensures that no bacteria
can cultivate in the appliance.
VII.MAGNESIUM ANODE.
The magnesium anode protects the water tank‘s inner
surface from corrosion. It undergoes wear and tear and is
should be replaced periodically by the user.
Redring recommend periodic inspections of the
magnesium anode‘s condition by a qualified technician
and replacement whenever required to keep your
appliance working correctly.
VIII. PERIODIC MAINTENANCE
In hard water areas, with normal use lime scale will be
deposited upon the heating element’s surface. Over time,
this builds up and lessens the heat exchange between the
heating element and water, which could make the system
run hotter and the thermoregulator may switch on and off
more frequently.
Redring recommends preventive maintenance of your
water heater at least every every two years by a qualified
technician - protective maintenance must include
cleaning and inspection of the anode protector, replacing
it if necessary.
In order to clean the appliances use a damp cloth.
Do not clean with abrasive or solvent content
detergents.
Do not pour water over the appliance.
DISPOSAL OF THE APPLIANCE
Old electric appliances contain Precious materials and
must not be treated as domestic waste! Please dispose of
the appliance in the correct area of your local recycling
centre or similar facility.

Instructions for use and maintenance 7
*Calls to this number cost 7p per minute plus your telephone company’s network access charge
GUARANTEE AND CONTACT DETAILS
GUARANTEE
Terms and Conditions for UK only (outside UK contact your
local distributor)
In the unlikely event of a product breakdown during the
guarantee period you should contact our Service and
Repair Helpline who will be able to assist with the repair
and advise of the best course of action to be taken.
Please DO NOT remove the product prior to making this
call as this may invalidate your guarantee
Service and Repair Tel: [phone]* or
email: [e-mail]
We guarantee this product for a period of 12 months from
the date of purchase.
Within the guarantee period we will resolve, free of charge,
any manufacturing defects in the product resulting from
faulty workmanship or material on condition that:
A. The product has been correctly installed and
commissioned in accordance with our instructions
and is being used on the supply circuit or voltage
printed on the rating plate.
B. The product has been used in accordance with these
instructions and has not been tampered with or
otherwise subject to misuse, neglect or accident.
C. The product has not been taken apart, modified or
repaired except by a person authorised by us.
D. Evidence of the date of purchase in the form of an
invoice or receipt will be required in order to qualify
under the terms of this guarantee.
E. For the service work to be undertaken free of charge,
the work must only be undertaken by Redring Xpelair
Group Limited, or our approved agents.
F. Service under guarantee has no effect on the expiry
date. The guarantee on any exchanged parts or product
ends when the original guarantee period ends.
EXCLUSIONS
This guarantee DOES NOT cover damage or defects arising
from poor or incorrect installation, improper use or lack
of maintenance, including the build-up of limescale. The
unit MUST NOT be fitted to any type of thermostatic mixer
valve or tap.
The unit MUST NOT be fitted to a bath or kitchen sink
other than for hand-washing purposes.
It is the responsibility of the installer to check that the
installation parameters meet the requirements of the
products, and any relevant regulations.
If we are called out to a fault, which is subsequently
identified as being an installation fault, we will make
a charge, it is important that the routine checks are
completed before calling us out, as many issues can be
simply diagnosed and resolved.
A charge will be made where a call under the terms of the
guarantee has been booked and a failure was not product
related, or an engineer arrives and is not able to gain
access.
We make no guarantees as to response time for repairs.
We will endeavour to achieve the most timely response
possible but while we indicate an average response time,
this should not be taken as a guarantee.
The guarantee applies to a repair or replacement (at our
discretion) of the product subject to the conditions above,
and DOES NOT cover compensation for the loss of the
product or consequential loss of any kind.
This guarantee does not apply to the repair or
replacement of pressure relief devices, shower handsets,
hoses, accessories, isolating switches, electrical cable,
fuses and/or circuit breakers.
This guarantee does not affect your statutory rights.

ANNEX I
Water heaters in accordance with EU regulation 812/2013
Trade mark Redring Redring
Model TS10 (47789501) TS15 (47789601)
The declared load profile XXS XXS
Water heating efficiency class C C
Water heating energy efficiency % 29 28
The annual electricity consumption AEC kWh/annum 623 655
Thermostat temperature setting (°C) 70 70
Water heaters in accordance with EU regulation 814/2013
Model TS10 (47789501) TS15 (47789601)
Daily electricity consumption Qelec (kWh) 3.102 3.249
Declared load profile XXS XXS
Mixed water at 40°C V40 (L) 13 25
Maximum temperature of the thermostat Tmax (°C) 70 70
Water heating energy efficiency nwh % 29 28
DESCRIPTION TO ANNEX I
(1) supplier‘s name or trade mark (2) supplier‘s model identifier (3) the declared load profile, expressed by the
appropriate letter and typical usage in accordance with Table 3 of Annex VII (4) the water heating energy efficiency class of the
model, determined in accordance with point 1 of Annex II (5) the water heating energy efficiency in %, rounded to the nearest integer (6)
the annual electricity consumption in kWh in terms of final energy and/or the annual fuel consumption in GJ in terms of GCV, rounded to
the nearest integer and calculated in accordance with point 4 of Annex VIII (7) the thermostat temperature settings of the water heater,
as placed on the market (8) the daily electricity consumption Q elec in kWh, rounded to three decimal places (9) the declared load profile,
expressed by the appropriate letter in accordance with Table 1 of this Annex (10) the mixed water at 40 °C V40 in litres, rounded to the
nearest integer;(11) maximum temperature of the thermostat (12) ‘out of the box-mode’ is the standard operating condition, setting or
mode set by the manufacturer at factory level, to be active immediately after the appliance installation, suitable for normal use by the
end-user according to the water tapping pattern for which the product has been designed and placed on the market (13) the water
heating energy efficiency in %, rounded to one decimal place (14) All specific precautions for assembly, installation and maintenance are
described in the operating and installation instructions. Read and follow the operating and installation instructions. (15) All of the data
that is included in the product information was determined by applying the specifications of the relevant European directives.
Differences to product information listed elsewhere may result in different test conditions. Only the data that is contained in this product
information is applicable and valid.

CONTACT US
REDRING XPELAIR GROUP LIMITED
Newcombe House, Newcombe Way, Orton Southgate, Peterborough PE2 6SE
TEL: [phone] / FAX: [phone]
Website: www.redring.co.uk
We offer a technical advisory service on the telephone: RING 0844 372 7766* (UK ONLY)
104112_002
*Calls to this number cost 7p per minute plus your telephone company’s network access charge