REDALERT 393-810A User manual

Pub. 42004-545A
G A I - T R O N I C S ®
A H U B B E L L C O M P A N Y
Hands-free VoIP WiFi Telephone
Manual
TA B L E O F CO N T E N T S
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice.....................................................................................................................3
Product Overview............................................................................................................................3
Features and Functions ..........................................................................................................................3
System Requirements and Limitations.................................................................................................4
VoIP Subscriber Tips .............................................................................................................................5
Operation.........................................................................................................................................5
Autodial Emergency Calls......................................................................................................................5
Autodial Non-Emergency Calls.............................................................................................................5
General Telephone Calls ........................................................................................................................6
Receive a Call ..........................................................................................................................................6
Multicast Broadcast Reception..............................................................................................................6
Installation ......................................................................................................................................6
General Information...............................................................................................................................6
Safety Guidelines..................................................................................................................................7
Station Placement..................................................................................................................................7
Security Hardware ................................................................................................................................7
Conduit Installation (Surface-Mount Models).....................................................................................8
Models 393-810A, 393AL-810A, and 394AL-812A (Surface Mount Applications) ..........................9
Model 397-81xA and 398-81xA Telephones (Flush-Mount Applications).......................................11
Field Wiring...........................................................................................................................................14
Recommended Cable ..........................................................................................................................15
Power ..................................................................................................................................................16
Network...............................................................................................................................................16
Antenna...............................................................................................................................................16
Auxiliary I/O.......................................................................................................................................16
Programming ................................................................................................................................17
First Time WiFi Interface Setup..........................................................................................................17
Reset WiFi Interface Configuration....................................................................................................20
VoIP Telephone Setup..........................................................................................................................20

Table of Contents Pub. 42004-545A
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
VoIP Telephone Initial Network Configuration ................................................................................21
Input Contacts.......................................................................................................................................21
Output Contacts....................................................................................................................................21
Strobe Connection.................................................................................................................................21
Monitoring and Reporting...................................................................................................................22
Maintenance..................................................................................................................................23
Corrective Actions ................................................................................................................................23
USB port ................................................................................................................................................23
Troubleshooting....................................................................................................................................23
Status Indication...................................................................................................................................23
Power ..................................................................................................................................................23
Heartbeat.............................................................................................................................................24
Link.....................................................................................................................................................24
Speed...................................................................................................................................................24
WiFi Activity (WiFi Units Only)........................................................................................................24
WiFi Ready (WiFi Units Only)...........................................................................................................24
WiFi Connected (WiFi Units Only)....................................................................................................24
VoIP Circuit PCBA Pushbuttons ........................................................................................................24
Reset....................................................................................................................................................24
Factory ................................................................................................................................................ 24
WiFi Interface Pushbuttons.................................................................................................................24
Reset Button........................................................................................................................................24
RLoad Button......................................................................................................................................25
Preventive Maintenance for Models 397-81xA and 398-81xA..........................................................25
Cleaning..............................................................................................................................................26
Prevention...........................................................................................................................................26
Service....................................................................................................................................................26
Replacement Parts................................................................................................................................27
Reference Documentation ............................................................................................................28
Specifications ................................................................................................................................28
Electrical................................................................................................................................................28
Mechanical.............................................................................................................................................28
Approvals.......................................................................................................................................29

Pub. 42004-545A
G A I - T R O N I C S ®
A H U B B E L L C O M P A N Y
Hands-free VoIP WiFi Telephone
Manual
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third
party.
Product Overview
RED ALERT®telephone VoIP WiFi telephones connect to WLANs (wireless local area networks) that
meet the IEEE 802.11a/b/g/n standard. These telephones operate from an external power source and
provide direct point-to-point communications between personnel over an existing LAN.
Features and Functions
RED ALERT telephone VoIP WiFi telephones include the following features:
•SIP compatible (RFC3261)
•automatic call diversion (memory list)
•weather and vandal-resistant
•real-time alarm reporting via SNMP, syslog, or TMA
•configurable via web page, serial link, or download
•four auxiliary inputs
•two dry-contact outputs
•ADA (Americans with Disabilities Act) compliant
•multicast capability, up to eight addresses
The following RED ALERT telephone VoIP WiFi telephones are detailed in this manual:

Pub. 42004-545A
telephone VoIP WiFi Telephone Manual Page 4 of 29
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-545A.docx
03/20
Table 1. Model Chart
Model
Description
393-810A
Surface-Mount VoIP WiFi Telephone, weatherproof, yellow engineered plastic
enclosure, HELP autodial push button, CALL RECEIVED WHEN LIT LED, and 24 V dc
power supply.
393AL-
810A
Surface-Mount VoIP WiFi Telephone, weatherproof, cast-aluminum enclosure painted
safety yellow, HELP autodial push button, CALL RECEIVED WHEN LIT LED, and 24 V
dc power supply.
394AL-
812A
Surface-Mount VoIP WiFi Telephone, weatherproof, cast-aluminum enclosure painted
safety yellow, HELP autodial push button, CALL (off-hook) button, 12-button Braille
keypad, CALL RECEIVED WHEN LIT LED, and 24 V dc power supply.
397-810A
Flush-Mount VoIP WiFi Telephone, weatherproof, brushed stainless steel front panel,
HELP autodial push button, CALL RECEIVED WHEN LIT LED, and 24 V dc power
supply.
397-811A
Flush-Mount VoIP WiFi Telephone, weatherproof, brushed stainless steel front panel,
HELP autodial push button, ASSISTANCE autodial push button, CALL RECEIVED
WHEN LIT LED, and 24 V dc power supply.
398-811A
Flush-Mount VoIP WiFi Telephone, weatherproof, brushed stainless steel front panel,
CALL (off-hook) push button, 12-button Braille keypad, CALL RECEIVED WHEN LIT
LED, and 24 V dc power supply. This telephone is simply a rugged, hands-free
telephone and is not intended for emergency use.
398-812A
Flush-Mount VoIP WiFi Telephone, weatherproof, brushed stainless steel front panel,
HELP autodial push button, CALL (off-hook) button, 12-button Braille keypad, CALL
RECEIVED WHEN LIT LED, and 24 V dc power supply.
System Requirements and Limitations
RED ALERT VoIP WiFi telephones require a 24 to 48-volt dc power source for operation (24 V dc
supply provided). Two telephones can communicate wirelessly in a peer-to-peer configuration without
the need for a LAN connection. A wireless access point connected to a 10/100 BaseT Ethernet network
with a SIP (Session Initiation Protocol) server is required for systems containing three or more VoIP WiFi
telephones (or a combination of WiFi and network cabled VoIP telephones). Conferences are limited by
the customer’s LAN media capabilities and the services available at each telephone.
These telephones also receive multicast broadcasts. A multicast audio stream is sent to multiple end
points simultaneously to achieve multi-point paging or public address functionality over IP. Multicast
requires the use of a SIP server that specifically supports multicast functionality and each telephone must
be configured (enabled) to receive multicast packets.

Pub. 42004-545A
telephone VoIP WiFi Telephone Manual Page 5 of 29
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-545A.docx
03/20
VoIP Subscriber Tips
New and existing subscriptions to an interconnected VoIP service provider should address the following
points:
•Provide accurate physical address information to the VoIP service provider to ensure that emergency
services can quickly be dispatched to the location.
•Be familiar with the VoIP service provider’s procedures for updating the address and promptly update
address information in the event of a change.
•Have a clear understanding of any limitations of the local 911 service.
•Be aware that VoIP telephone services may not work if the power is out or the Internet connection is
down. Consider installing a backup power supply, maintaining a traditional telephone line, or having
a wireless telephone as a backup.
•For questions about interconnected VoIP and 911, or VoIP in general, see
http://www.fcc.gov/cgb/consumerfacts/voip.html.
Operation
Autodial Emergency Calls
Models 393-810A, 393AL-810A, 394AL-812A, 397-810A, 397-811A & 398-812A
Press the HELP push button to immediately call the preprogrammed emergency number; typically, a
security office or 911.
•The CALL RECEIVED WHEN LIT LED illuminates steadily in accordance with the ADA
(Americans with Disabilities Act) when the call is answered.
•The call cannot be terminated by the initiator.
•The call is terminated by any of the following:
•the receiving caller hangs up
•the defined call-duration timeout is exceeded
•the SIP server disconnects the call
Autodial Non-Emergency Calls
Model 397-811A
To place a non-emergency call:
Press the ASSISTANCE push button to immediately call the preprogrammed non-emergency number
(garage, dorm, etc.).
•The CALL RECEIVED WHEN LIT LED illuminates steadily in accordance with the ADA
(Americans with Disabilities Act) when the call is answered.
•The call is terminated by the any of the following:
•pressing the ASSISTANCE push button again
•the receiving caller hangs up
•the defined call-duration timeout is exceeded
•the SIP server disconnects the call

Pub. 42004-545A
telephone VoIP WiFi Telephone Manual Page 6 of 29
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-545A.docx
03/20
General Telephone Calls
Models 394AL-812A, 398-811A, and 398-812A
To place a general telephone call:
1. Press the CALL push button.
2. Wait for the dial tone.
3. Use the keypad to dial the desired number.
•The CALL RECEIVED WHEN LIT LED illuminates steadily in accordance with the ADA when
the call is answered.
•The call is terminated by any of the following:
•pressing the CALL push button again
•the receiving caller hangs up
•the defined call-duration timeout is exceeded
•the SIP server disconnects the call.
Receive a Call
RED ALERT VoIP emergency telephones automatically go off-hook (auto-answer) when called. A
conversation can then take place.
Multicast Broadcast Reception
When making a multicast call, the SIP server sends the page request to a specific IP address and multiple
telephones accept and play the subsequent audio. GAI-Tronics’VoIP telephones are programmable for
up to eight multicast addresses to permit the receipt of multicast broadcasts from different sources or to
enable zoning of broadcasts. Each multicast address can be assigned a priority (via programming) to
define broadcast override. A telephone with multicast enabled can still make and receive normal calls
(peer-to-peer or SIP server). Normal calls can be assigned a priority level, defining whether calls can
override multicasts or vice versa.
Installation
General Information
WARNING
—This product can contain hazardous voltages. Always remove power to this
station and any associated equipment before beginning any installation.
CAUTION
—Do not install this equipment in areas other than those indicated on the approval
listing in the Approvals section of this manual. Such installation may cause a
safety hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with the NEC.

Pub. 42004-545A
telephone VoIP WiFi Telephone Manual Page 7 of 29
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-545A.docx
03/20
Safety Guidelines
When installing any GAI-Tronics equipment, please adhere to the following guidelines to ensure the
safety of all personnel:
•Do not install wiring during a lightning storm.
•Electrostatic Discharge (ESD) Protection: Your VoIP telephone may have an earth ground terminal
provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding must be ensured for safe and stable
communication. Do not use long and coiled ground wires. Trim ground wires to the required length.
Use a star configuration whenever possible. Please note proper grounding does not eliminate the
need for lightning protection for the telephone or the telephone system. A Cat5 data line lightning
surge protector is recommended for telephones subject to any electrostatic discharge (e.g. lightning).
•Do not install jacks in wet locations unless the jack is specifically designed for wet locations.
Station Placement
Volume settings and station placement must be taken into consideration to prevent feedback problems in
the system. Reduce unpleasant feedback problems by:
•pointing the telephone away from other telephones located nearby
•reducing speaker volume levels
Security Hardware
The telephones described in this manual are vandal resistant. The front panel of each telephone is
attached to its enclosure with security screws. A GAI-Tronics Model 233-001 Security Screwdriver or
Torx T-25 security head tip (sold separately) is required for installing the telephone.

Pub. 42004-545A
telephone VoIP WiFi Telephone Manual Page 8 of 29
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-545A.docx
03/20
Conduit Installation (Surface-Mount Models)
GAI-Tronics recommends installing power lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:
• Conduit should enter the enclosure from the bottom.
• Sealed fittings should be installed at all cable entry points.
• Silicone sealant or equivalent should be applied around and inside all conduit entries.
Please refer to the examples below for the recommended conduit installation details for surface-mount
telephones.
Figure 1. Bottom entry conduit recommended for
non-metallic enclosures
Figure 2. Top entry conduit installation for non-
metallic enclosures (NOT recommended)
Figure 3. Bottom entry conduit installation details
for metallic enclosures
Figure 4. Top entry conduit installation details for
metallic enclosures (NOT recommended)

Pub. 42004-545A
telephone VoIP WiFi Telephone Manual Page 9 of 29
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-545A.docx
03/20
Models 393-810A, 393AL-810A, and 394AL-812A (Surface Mount
Applications)
1. Remove the four security screws from the
front panel.
2. Position the enclosure on the mounting
surface.
The enclosure provides four 0.28-inch
mounting holes in a 7.0 × 8.5-inch hole
pattern.
3. Secure the enclosure to its mounting surface
with four ¼-inch diameter bolts of the
appropriate length for the surface.
NOTES:
• When using the GAI-Tronics Model
231-001 Pole Mounting Kit, follow the
mounting instructions provided in the
kit.
• When mounting outdoors, installation of
a (customer-supplied) surge suppresser
on the power line is recommended.
4. Model 393-810A only: Create a conduit
access hole using a hole punch equivalent in size to the conduit diameter. Bottom entry is strongly
recommended. Insert a conduit fitting in the access hole.
5. Install conduit as required (see the Conduit Installation (Surface-Mount Models) section on Page 8).
NOTE: Use silicone sealant or equivalent around and inside all conduit entries.
6. Pull the power and ground cable through the conduit and terminate the cable (see the Field Wiring
section on Page 14).
NOTE: If mounted outdoors, the installation of a (customer-supplied) surge suppressor on the power
line is recommended.
7. Connect any desired peripheral devices (see the Auxiliary I/O section on Page 16).
8. Perform the initial programming of the telephone (see the Programming section on Page 17).
9. Verify operation by calling to and from another telephone.
10. Attach the front panel assembly to the rear enclosure using the four security screws.
11. Torque the screws to 10–12 in·lb.
Figure 5. Model 393-810A VoIP Telephone in a
Non-metallic Enclosure

Pub. 42004-545A
telephone VoIP WiFi Telephone Manual Page 10 of 29
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-545A.docx
03/20
Figure 6. Model 393AL-810A
Figure 7. Model 394AL-812A
Figure 8. Model 393-810A
Component Locations
Figure 9. Models 393AL-810A and 394AL-812A
(Antenna is mounted on back box.)