REINER SCT tanJack photo QR EN User manual

tanJack® photo QR EN Operating Manual
Table of Contents
1 / Foreword 1
2 / System requirements 2
3 / Device description 3
3.1 Overview 3
3.2 Commissioning the chip card reader 3
4 / Function description 7
4.1 Device menu 7
4.2 TAN generation 8
4.2.1 TANgeneration with QR or colour matrix code 8
4.2.2 Manual TANgeneration 9
4.2.3 TANgeneration with ATC 9
4.2.4 TANgeneration with User-PIN 11
5 / Error Codes 16
6 / Safety notes 18
7 / Support 20
Index 21

Foreword 1
1 / Foreword
Dear customer,
Thank you for choosing the tanJack®photo QR EN TAN generator from REINER SCT.
The tanJack®photo QR EN is a TAN generator for online banking. It support fast, convenient data
transfer by reading out a QR or colour matrix code as well as manual input on the TAN generator
keypad.
The highlights at a glance
· TAN generator for chipTAN QR & Sm@rt-TAN photo (colour matrix) & manual procedure
· Very fast detection of the QR and colour matrix codes
· Excellent and ergonomic design
· Important data are shown extra-large in the colour display
· For smart phone, tablet, notebook or desktop
· Up to 5 years operating time with one set of batteries
· Proven, free online support by REINER SCT
The device was developed in Germany and manufactured with the greatest care to give you reliable
support for many years.
Please read this manual carefully before using the tanJack®photo QR EN.
We wish you success with your new device, your
REINER SCT
Reiner Kartengeräte GmbH & Co. KG
Baumannstr. 16-18
78120 Furtwangen
Germany
www.reiner-sct.com

2 tanJack® photo QR EN Operating Manual
2 / System requirements
· Access to the online banking of your bank
· Your bank must support the chipTAN QR or Sm@rt-TAN photo process (colour matrix)
QR code
Colour matrix code

Device description3
3 / Device description
3.1 Overview
The tanJack®photo QR EN is the new reference for securing your transactions. The TAN generator
evaluates the displayed QR or colour matrix code and generates the TAN for your online banking.
The respective chipTAN process on which this is based has been proven a million times over.
The tanJack®photo QR EN has a TFT colour display for optimum representation of the transaction
data, a high-quality rubber keypad and a camera.
3.2 Commissioning the chip card reader
Unpacking
The package contains:
· tanJack®photo QR EN
· Brief instructions inside the packaging

4 tanJack® photo QR EN Operating Manual
Device overview
Front
Description of the operating elements
Tastenbezeichnung
Beschriftung
Funktion
TAN key
TAN
Key for manual TAN generation
C key
C
Delete single characters or back in the menu
Settings
Open the device menu
OK key
OK
Confirm your entry/selection
Arrow keys
‡ ˆ
Navigate through the menu
You can abort the current functions and start again from the beginning by pulling out and reinserting the
chip card.

Device description5
Rear
Handling the device
To switch on the device, insert your bank card into the card slot with the chip facing downwards. The
tanJack®photo QR EN switches on automatically and is ready to take a photo of the code of your

6 tanJack® photo QR EN Operating Manual
online banking application. After 15 seconds of inactivity, a message appears, telling you to withdraw
the card or switch the device back on with the OK key. After further 15 seconds, the device switches off
and the tanJack®photo QR EN is in standby mode. When you have finished generating the TAN, you
can switch off the device by withdrawing the card. This saves power and prolongs the life of the
batteries.
Changing the batteries
Use your finger nails or a blunt object such as a plastic card to open the battery compartment and open
the lid by pressing the sides and pulling the tab at the same time.
Three standard AAA 1.5 V alkaline batteries are used.
Please pay attention to the correct battery polarity when changing the batteries.

Functiondescription7
4 / Function description
4.1 Device menu
You can make various settings and start applications in the device menu. Please proceed as follows.
Insert your banking card. To open the device menu, press the -key. The following appears in the
display.
You can navigate through the menu with the arrow keys. Press the OK key to go to the respective sub-
menu. Press the C key to exit the sub-menu. You can also select the appropriate numbers of the menu
with the keyboard to take you directly to the respective sub-menu.
The device menu of the tanJack®photo QR EN has the following structure.
Reader

8 tanJack® photo QR EN Operating Manual
Type: This shows you the type of TAN generator. This may be necessary when setting up your bank
account.
Manufacturer: Displays the manufacturer’s name
Reader name: Displays the product name
Settings
Battery: Shows you the battery status.
Factory setting: This resets the reader to the factory setting. In this way, you can remove any indirect
indications of your bank institute in conformance with GPDR regulations when you sell or pass on a
used tanJack®photo QR EN to a third party.
User PIN
You can manage and activate the user pin for the TAN generation in this menu. Further information can
be found in the chapter TAN generation with user PIN .
EN/DE
Use this menu item to switch the display language between German and English
4.2 TAN generation
You can generate a TAN in different ways with the tanJack®photo QR EN.
Please check which TAN procedure your bank supports. Consult your bank if necessary.
4.2.1 TAN generation with QR or colour matrix code
The tanJack®photo QR EN supports the chipTAN QR procedure and the Sm@rt-TAN photo
procedure.
To photograph a QR or colour matrix code, insert the chip card into the chip card slot with the chip
facing downwards. The TAN generator switches on and is ready to take a photo of the QR or colour
matrix code.
Hold the switched-on device in front of the display where the QR code or colour matrix code is shown in
your online banking application. When the tanJack®photo QR EN recognises the QR or colour matrix
code, the TAN generation starts automatically. The following appears in the TAN generator display, for
example:
Press the OKkey
Check that the values shown in the display match the data of your transaction and confirm respectively
by pressing the OK key until you are shown the payment TAN.
11

Functiondescription 9
Notes on the QR or colour matrix code
The tanJack®photo QR EN can only read specially coded QR or colour matrix codes. Other QR or
colour matrix codes are ignored by the reader and are not read out.
If the data of your transaction do not match the tanJack photo QR EN display, cancel
the transaction by withdrawing the card and inform your bank.
For technical reasons, you will have to hold the tanJack®photo QR EN much closer to
the monitor to photograph the colour matrix code (Sm@rt-TAN photo) than is the case
for the QR code (chipTAN QR procedure).
4.2.2 Manual TAN generation
Using the manual TAN generation, you can generate TANs by entering the transaction data manually.
For this, you need a start code which is provided by your online banking application.
To create a TAN manually with the tanJack®photo QR EN, press the TAN key with the chip card
inserted. “Start-Code:” appears in the display.
Now use the numbers on the keypad shown by your online banking application to enter the start code.
Confirm the start code by pressing the OK key briefly. Enter your transaction data one after another
and confirm them with the OK key. Finally, the TAN is displayed which you can then enter in your
online banking application.
If you do not press any more keys within about 30 seconds, the device switches off with the message
"Transaction ending..." followed by "Please remove the card or restart with OK".
4.2.3 TAN generation with ATC
The ATC (Application Transaction Counter) shows the number of TANs that were already generated.
This value is necessary for synchronisation of your chip card with your bank. Your online banking
system may prompt you to perform this synchronisation.

10 tanJack® photo QR EN Operating Manual
ATC display with manual data entry
To have the ATC displayed, press the TAN key with the chip card inserted until "ATC activated!"
appears in the display.
"Start-Code:" appears in the display immediately after releasing the TAN key. Then, press the OK key
or the TAN key, then the ATC is also displayed next to the TAN.
The ATC display is deactivated the next time a TAN is generated.
ATC display with QR or colour matrix code
To have the ATC with QR or colour matrix code displayed, press the OK key with the chip card inserted
until "ATC activated!" appears in the display.
The reader is ready to photograph the code after releasing the OK key. After photographing the code,
the TAN and the corresponding ATC appear after confirming the transaction data.

Functiondescription 11
4.2.4 TAN generation with User-PIN
With the tanJack®photo QR EN you can use the TAN procedure (standard) and the TAN procedure
with User-PIN to generate your TANs. If a User-PIN is assigned, you cannot generate a TAN without
entering the User-PIN first. The User-PIN therefore offers a security mechanism for your online banking.
Attention: Please use this function only when your bank has expressly confirmed its
support of this function. Improper use of the TAN function with PIN can lead to your
chip card becoming useless for your current TAN procedure!
Note for credit card users: The PIN and PUK administration functions described below are not
available for credit cards with TAN generation function.
The User-PIN must always be entered for a TAN generation for credit cards.
The following figure shows you the full menu for the User-PIN. All sub-menus are not always displayed.
Only some of the menu items are visible depending on the application.
init: Assigns a User-PIN. See chapter Assigning a User-PIN
change: Changes an already assigned User-PIN.
activate: Activates the TAN procedure with User-PIN.
deactivate: Deactivates the TAN procedure with User-PIN.
unblock: Unlocks the locked bank card by means of the PUK if the wrong User-PIN was entered three
times.
PIN try cnt.: Shows the input error counter of the PIN, how many attempts you have left to enter the
correct User-PIN.
PUK try cnt.: Shows the input error counter of the PUK, how many attempts you have left to enter the
correct PUK.
Using the User-PIN menu
Press the -key and select the User-PIN menu by long pressing on key 3 on the keypad of your
device.

12 tanJack® photo QR EN Operating Manual
For security reasons, the "User-PIN" menu item doesnot open until the OK key of key
3 of the keypad has been pressed for 3 seconds.
After pressing the OK key for 3 seconds, the following display appears:
Assigning and activating a User-PIN
You are already in the User-PIN menu.
Select item 1 init.
This dialogue enables you to assign a User-PIN for your card.
Note: If this dialogue does not appear, a User-PIN has already been assigned for this bank card.
Then assign your personal User-PIN with a length of at least 5 and maximum 12 digits. Confirm your
inputs with the OK key.
Repeat your User-PIN and confirm the repetition with the OK key.
A message that you have changed the PIN successfully now appears. Your User-PIN was activated
and must be entered before a TAN generation in future.

Functiondescription 13
Please remember the entered User-PIN well. If you forget it and do not have the PUK,
the card can no longer be used for your online banking.
Activating/deactivating PIN protection with User-PIN
With this function, you can activate and deactivate the PIN protection for an assigned User-PIN, i.e. the
User-PIN of your card is prompted or not before a TAN generation.
You are in the settings in the User-PIN menu.
or
Select item 2 deactivate or item 2 activate.
You must always enter your already assigned User-PIN to activate or deactivate the PIN protection.
The PIN protection is then activated or deactivated.
Withdraw the card from the reader to end the procedure.
Unlocking locked User-PIN with PUK
If you enter the wrong User-PIN three times, it will be locked. It can only be unlocked with the PUK
(Personal Unblocking Key). Your bank card must support the PUK function for this. If this is the case,
you have probably received the PUK together with your card PIN in a letter from your bank.
Please contact your bank if you are unsure whether your card supports the PUK function.
Note: If your card has no PUK function, your bank card can no longer be used for TAN generation. You
need a new bank card. Please contact your bank.
Below, it is assumed that your User-PIN is locked and you have a PUK to unlock it.
This is how to unlock the User-PIN with your PUK:
You are in the settings in the User-PIN menu.

14 tanJack® photo QR EN Operating Manual
Select item 1 unlock.
Then enter the PUK from your PUK letter. Confirm your input with the OK key. You will then be
prompted to change your PIN.
Press the OK key.
Then, enter a new User-PIN and remember it well. Confirm your input with the OK key.
Enter your User-PIN again and confirm the input with the OK key.

Functiondescription 15
The new User-PIN has been set.
Withdraw the card from the reader to end the procedure.

16 tanJack® photo QR EN Operating Manual
5 / Error Codes
The following error states can occur. The error codes are then shown in the display with “Error XX”.
Error code
Explanation
2,3,4,7,8,12,
15,17,18,19
An error occurred when generating the TAN, please try again. If
this error occurs at least three times in succession, the card or
the reader is defective. Please contact your bank in this case.
1,5
No TAN can be generated with this card and reader
combination.
9
No TANs can be generated with your card at the moment
without entering the PIN. The cause could be a PIN input error
the last time you generated a TAN with the PIN. Please use the
procedure with PIN input for the next TAN generation (see
chapter TAN with User PIN ). Then TAN generation is
possible again without entering the PIN.
11,14,16
Your PIN for TAN generation or the PUK is locked. Please
contact your bank.
13
The PIN has already been set. Please use the card with the set
value. If you have forgotten the set PIN, please contact your
bank.
0
The PIN has already been set. Please use the card with the set
value. If you have forgotten the set PIN, please contact your
bank.
10
An unexplained error has occurred. Contact your bank if the
error still persists.
21
The entered data are invalid, please try again.
22
Card error in the data security, please try again.
23
The TAN generation without PIN entry is locked. You must
assign a PIN first to continue generating TANs.
25
Faulty data were transferred via the unidirectional interface.
Contact your bank if the error still persists.
27
The operating system of the bank card is not supported. The
card might be old and therefore no longer supported. Tip: If the
card is older than 5 years, for example, issuing a new card
could solve the problem.
11

Error Codes 17
Error code
Explanation
28
Occasional incompatibilities can occur with some devices in
the following bank transactions:
· Automatic follow-up card change (first transaction made with
a follow-up card)
· Synchronisation for chipTAN QR via the HBCI/FinTS interface
by means of QR code
Solution: Use the manual chipTAN procedure (chipTAN manual)
once for these transactions.
This can be changed quite easily in the internet branch
(browser banking):
· Next to the chipTAN QR code display, click on: “Use instead:
chipTAN manual” and follow the displayed instructions
The next transaction, e.g. a transfer, is then displayed again as
usual and automatically as a chipTAN QR code.

18 tanJack® photo QR EN Operating Manual
6 / Safety notes
Important safety notes
Please read this information and the detailed operating instructions carefully and fully before using the
product.
When passing on the product to third parties, always include this operating manual.
Do not use the product when it is obviously damaged.
Intended use/liability
The tanJack®photo QR EN TAN generator is an electronic device that enables data transfer via QR or
colour matrix code.
The tanJack®photo QR EN TAN generator enables TAN generation as a chip card reader.
The device is intended exclusively for use in the home and office environment. Any other use than that
described in the operating manual will be considered as improper use.
REINER SCT will accept no liability for abuse or improper use of the product as well as auxiliary
devices/accessories.
Avoid damage to health and accidents
Keep the product, packing and accessory parts away from children and pets to
avoid accidents and danger of suffocation. Do not insert foreign objects into the card
slot. Never throw the device into a fire.
Do not use the device when what you are currently doing requires your
undivided attention.
Avoid product damage and malfunctions
Always keep the product dry and do not expose it to extremely low or extremely high temperatures
(hair dryer, heating, long exposure to sunlight, etc.) to avoid corrosion, deformations, malfunctions or
destruction.
Use only the auxiliary devices/accessories provided or recommended by REINER SCT. Clean the
product only with a soft, dry cloth.
Battery Directive (2006/66/EC & 2013/56/EU) disposal of
batteries
This product contains batteries which, even though they last a very long time, must
be disposed of at some point. Old batteries may not be thrown in the household
waste. Users are legally obliged to take batteries to a suitable collection point
where they can be disposed of free of charge.
Information on the disposal of old batteries is available from the responsible city or
community authorities. Old batteries can be recycled. The waste bin means:
Batteries and rechargeable batteries may not be thrown in the household waste.