Epson DM-D500 Series Use and care manual

DM-D500
Technical Reference Guide
Describes features of the product.
Describes setup and installation of the product.
Describes information required to develop applications.
Describes how to handle the product.
Describes the hardware of the product.
Describes the character code tables.
M00087600
Rev. A
Product Overview
Setup
Handling
Application Development Information
Hardware
Character Code Tables

2
CAUTIONS
•No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permis-
sion of Seiko Epson Corporation.
•The contents of this document are subject to change without notice. Please contact us for the latest informa-
tion.
•While every precaution has taken in the preparation of this document, Seiko Epson Corporation assumes no
responsibility for errors or omissions.
•Neither is any liability assumed for damages resulting from the use of the information contained herein.
•Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third par-
ties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident,
misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance
instructions.
•Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
TRADEMARKS
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft®and Windows®are registered trademarks of Microsoft Corporation in the United States and/or
other countries.
ESC/POS®Proprietary Command System
Epson took the initiative by introducing ESC/POS, a proprietary POS printer command system including pat-
ented commands and enabling versatile POS system construction with high scalability. Compatible with all
types of Epson POS printers and displays, this proprietary control system also offers the flexibility to easily
make future upgrades. Its popularity is worldwide.
© Seiko Epson Corporation 2015. All rights reserved.

3
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
Warnings
WARNING
You must follow warnings carefully to avoid serious bodily injury.
CAUTION
Provides information that must be observed to prevent damage to the equipment or loss of data.
•Possibility of sustaining physical injuries.
•Possibility of causing physical damage.
•Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a malfunction.
Notes have important information and useful tips on the operation of your equipment.
WARNING
•Remove your equipment immediately if it produces smoke, a strange odor, or unusual noise. Con-
tinued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko
Epson service center for advice.
•Never attempt to repair this product yourself. Improper repair work can be dangerous.
•Never disassemble or modify this product. Tampering with this product may result in injury or fire.
•Do not allow foreign matter to fall into the equipment. Penetration by foreign objects may lead to
fire.
•Do not connect cables in ways other than those mentioned in this manual. Different connections
may cause equipment damage and burning.
•Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may
cause equipment damage or fire.

4
Cautions
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices
related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or
functional/precision devices, etc., you should use this product only after giving consideration to including fail-
safes and redundancies into your design to maintain safety and total system reliability. Because this product was
not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment related to direct
medical care, etc., please make your own judgment on this product's suitability after a full evaluation.
About the Modular-type Connector
This product uses a modular-type connector as dedicated connector for the customer display. Never use this
connector to connect to LAN or public telephone line.
CAUTION
•Be sure to set this equipment on a firm, stable, horizontal surface. The product may break or cause
injury if it falls.
•Do not place heavy objects on top of this product. Never stand or lean on this product. Equipment
may fall or collapse, causing breakage and possible injury.
•Do not connect multiple extension struts. If the device topples over, there is a risk of damage or injury.
•The horizontal rotating angle of the screen unit is limited by a stopper. Do not apply excess force to
rotate the screen unit past the limit set by the stopper. Doing so may cause damage.
•Take care when handling the customer display not to drop or knock it because it has a built-in fluores-
cent display tube.
•Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so may
cause fire.
•If water or other liquid spills into this equipment, unplug the cable and contact your dealer or Seiko
Epson service center for advice.
•Using in the presence of silicon gas (silicon adhesive, silicon oil, silicon powder, etc.) including silox-
ane and of malignant gas (nitric acid, hydrosulfuric, ammonia, chlorine, etc.) may cause contact failure
at contact points in a mechanical switch and a DC motor, etc., in a short time because of adhesion or
oxidization of the insulation film.

5
About this Document
Aim of this Document
This document aims to provide all necessary information for the development, design, and installation of POS
systems, or development and design of printer applications.
Document Structure
This document is composed of the following chapters and appendices:
Chapter 1 Product Overview
Chapter 2 Setup
Chapter 3 Application Development Information
Chapter 4 Handling
Appendix A Hardware
Appendix B Character Code Tables

6

7
Contents
■For Safety..................................................................................................................................3
Key to Symbols.................................................................................................................................................................... 3
Warnings ............................................................................................................................................................................... 3
Cautions................................................................................................................................................................................. 4
■Restriction of Use ....................................................................................................................4
■About the Modular-type Connector....................................................................................4
■About this Document.............................................................................................................5
Aim of this Document ...................................................................................................................................................... 5
Document Structure ......................................................................................................................................................... 5
■Contents....................................................................................................................................7
Product Overview ............................................................................................9
■Product Overview ...................................................................................................................9
Features ................................................................................................................................................................................. 9
■Product Information............................................................................................................ 11
Parts Name .........................................................................................................................................................................11
Options ................................................................................................................................................................................13
■System Configuration.......................................................................................................... 14
Connection Patterns .......................................................................................................................................................14
Connecting a TM Printer and Option........................................................................................................................18
■Product Specifications ........................................................................................................ 20
Specifications.....................................................................................................................................................................20
Dimensional Drawing.....................................................................................................................................................21
■Options................................................................................................................................... 22
DP-501..................................................................................................................................................................................22
DP-502..................................................................................................................................................................................23
DP-503..................................................................................................................................................................................25
Power Supply Unit (PS-180)..........................................................................................................................................26
Setup ...............................................................................................................27
■Flow of Setup ........................................................................................................................ 27
■Choosing the Installation Method.................................................................................... 28
■Precautions for Installation................................................................................................ 29
■Installing the Customer Display ........................................................................................ 30
Attaching to DP-501........................................................................................................................................................30
Attaching to DP-502 (TM-H6000 series / TM-U675) ............................................................................................36
Attaching to DP-502 (TM-U950) .................................................................................................................................42
Attaching to DP-503 (TM-H5000II).............................................................................................................................46

8
■Setting the DIP Switches..................................................................................................... 48
■Checking the DM-D500 Operation ................................................................................... 51
Self-test................................................................................................................................................................................ 51
Application Development Information ...................................................... 53
■How to Control the Customer Display.............................................................................. 53
Selecting a Driver............................................................................................................................................................. 53
■Software and Manuals......................................................................................................... 55
Drivers.................................................................................................................................................................................. 55
Download........................................................................................................................................................................... 56
■Storing and Retrieving Graphics ....................................................................................... 57
OPOS .................................................................................................................................................................................... 57
APD ....................................................................................................................................................................................... 57
ESC/POS .............................................................................................................................................................................. 57
Handling ........................................................................................................ 59
■Precautions for Handling.................................................................................................... 59
■Turning and Tilting the Display ......................................................................................... 59
Hardware ....................................................................................................... 61
■Interface Signal Wiring Block Diagram ............................................................................ 61
■Data Flow ............................................................................................................................... 62
Stand-alone Connection............................................................................................................................................... 62
Pass-through Connection............................................................................................................................................. 63
Y Connection..................................................................................................................................................................... 64
■Connectors ............................................................................................................................ 65
DM-D500 (Connector).................................................................................................................................................... 65
DP-501 ................................................................................................................................................................................. 66
Character Code Tables.................................................................................. 69
■Character Code Tables......................................................................................................... 69

9
Chapter 1 Product Overview
1
Product Overview
This chapter describes the features and specifications of this product.
Product Overview
This is a customer display capable of displaying kanji characters. By using an installation option, it can be
attached to a system or installed on a countertop.
Features
The DM-D500 has the following features.
Display
•Dot matrix display with 256 columns x 64 lines. It allows for multi-colored expressions with kanji characters,
shop logo and so on.
Kanji character: 16 columns x 4 lines (character size of 16x16 dots)
Alphanumeric character: 32 columns x 4 lines (when character size is 8x16 dots)
•Vacuum fluorescent display. It allows for wide viewing angle and good legibility in both well-lit and dark
locations.
In addition, the vacuum fluorescent display has a long life. (Avoid continuously turning on the same dot for
long periods of time as it may cause luminance degradation)
•Green display color with adjustable brightness.
•NV memory to store and display graphics.
Installation
•When attached to the optional DP-501 (dedicated stand), it can be installed stand-alone on a countertop.
•By using the optional DP-502 (DM-D pole unit for TM printers), it can be attached to a TM printer.
(For details, see "Connecting a TM Printer and Option" on page 18)
Installed on a countertop using the
optional DP-501 (dedicated stand)
Attached to a TM printer using the optional
DP-502 (DM-D pole unit for TM printers)

10
Interface
•The DM-D500 is provided with an RS-232C compliant modular jack.
It can connect to the DM-D connector on TM printers.
•When combined with the DP-501 dedicated stand, it can be connected to a computer and a TM printer via
serial. It can also share the power source with the TM printer.
•The DM-D500 (using DP-501), an Epson TM printer, and a cash drawer can all be controlled using one serial
port of a computer.
Software
•Supported by EPSON OPOS ADK, EPSON OPOS ADK for .NET, EPSON JavaPOS ADK and EPSON
Advanced Printer Driver Ver.4 (APD4).
•It can also be controlled with ESC/POS commands. For this reason, it can also be used in an environment
where other than the Windows OS is running.
Compatibility
•This product can replace DM-D10X/20X without any changes to the application.
In the case of OPOS ADK, the character mode needs to be changed to 2x20.
In the case of APD4, the 20x2 driver is required.
In the case of ESC/POS command control, the DM-D500 needs to be set to 20 columns 2 lines mode.