Rentokil Rat Riddance Connect User manual

Rat Riddance Connect
Instruction Manual
This manual is based on the latest information and is provided subject to alteration.
We reserve the right to change the construction and/or configuration of the product
and versions at any time without obligation.
All rights reserved. No part of this document may be reproduced, stored in a database or any other retrieval
system, or published, in any form or way, electronically, mechanically, digitally per photo print or microfilm or
any other way without written permission from the author.

2
Introduction
Safety Instruction
Caution
Attention
Product Description
Product Functions
Limitation of Liability & Damages
Product Disposal
Environmental Restrictions
Operational Notices
Trap Features
Installation Process
1. Prior to Installation
2. Components for Installation
3. Fitting the Lanyard
4. Site Installation
5. Installing the Batteries
Service Process
1. Assess Trap Status
2. Clean & Re-Bait
3. Service Module
4. Test Paddle
5. Reset Trap
Using the Interface
1. Using the Service Key
2. LED Icon Code
3. Service Modes
4. Service Visit
5. Radio Restart
6. Range Test
7. Testing the Paddle Switch
8. Arming the Trap
9. Module Warnings
10. Troubleshooting Fixes
Further Information
Technical Details
Product Code Summary
Approvals
Contents
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3
Rat Riddance Connect is a discreet, non-toxic solution to rat control. Designed
specifically for high risk market segments where even a single rat cannot
be tolerated. Rat Riddance Connect is suitable for food and pharmaceutical
manufacturers, hospitality, educational, health establishments and general pest
control.
Safety Instructions
• Only use reputable brand of standard AAA batteries.
• Do not use the trapping device if it is damaged.
• Do not expose the trapping device to corrosive liquids.
• This trapping device contains Radio Emitting devices and should not be used
near to life support systems.
• Care must be taken when arming and disarming the trapping device.
• This appliance can be used by children aged from 8 years and above and
persons with reduced physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision
• Ensure trap is always disarmed before carrying out any service or functionality
on the module.
Note: A. If the equipment is used in a manner not specified by the
manufacturer then the protection provided by the equipment
may be impaired.
B. Save these instructions.
Caution
Only personnel with appropriate skills and training must install or service this trapping
device. Children must not play with this trapping device. The appliance is to be kept
out of reach of children. The product should be used in accordance with pest control
procedures for its intended market. It is advised to position the trap into a dedicated
tamper resistant box.
Attention
Users can perform the maintenance tasks described in this document. Users must
not perform any other repairs or maintenance. Rat Riddance Connect requires no
maintenance other than cleaning, resetting and management of the batteries.
Introduction

4
Rat Riddance Connect is a stand alone,
battery powered trapping device
that has been designed to eciently
capture, kill and contain rodents.
Rat Riddance Connect is suitable for
a wide range of customers as it can
operate in a variety of environments
where there is zero pest tolerance or
conventional rodenticide baiting is not
permitted.
An intruding rat is captured when
device is activated reducing the risk to
the customer.
Rat Riddance Connect has been
designed by Rentokil for both indoor
and outdoor use to provide a non tox
solution against travelling rats. Correctly
installed trapping devices willl typically
be placed at wall / floor junctions, loft
spaces , around buildings or perimeter
fences and are often placed in suitable
and eect trapping boxes.
The customer is provided with 24/7 pest
control and can be reassured that the
product is both eective and humane,
reducing the risk to their stock and
premises.
The Rentokil command centre will
monitor battery levels remotely.
Product Description
Rat Riddance Connect must be used as
part of a Rentokil Connect installation.
It signals the activation of a trap and
its status by sending a message to a
Rentokil Connect Control panel and
then server.
Connect signals the capture of a rat
sending a message to the Connect
Control Panel and then Server. A
technician will receive an alert and
arrive promptly to empty, clean, service
and reset the trapping device. Rigorous
testing and quality controls have been
implemented at every stage of the
manufacturing process to ensure that
Rat Riddance Connect is a high quality
product that is capable of supporting a
high quality service proposition.
The Long Reach radio system
ensures reliable connectivity over
large distances to the control panels.
Beacon signals are emitted from the
Control Panels, so the Rat Riddance
Connect will connect to the Control
Panel with the best connection. In a
system with multiple Control Panels,
the Rat Riddance Connect will select an
alternative if the connection to the initial
one fails.
The loss of connection to the radio
system will cause Sensors to retry
the connection to the devices and
attempt to make a new one if it
can. If connection continues to be
unsuccessful the software automatically
increases the time between attempts to
conserve battery life.
The maximum number of trapping
devices that can be connected to a
Control Panel is 300. (Including other
Rentokil Connect devices) if more
trapping devices are required then an
additional control panel is necessary.
Product Functions

5
LimitationofLiability&Damages
The product and the softwares within are provided on an “as is” basis. The
manufacturer and manufacturer’s resellers (collectively known as “The
Sellers”) disclaim all warranties, express, implied or statutory, including
and without limitation the implied warranties of non-infringement,
merchantability or fitness for a particular purpose, or any warranties
arising from course of dealing, course of performance, or usage of trade.
In no event will the sellers be liable for damages or loss, including but not
limited to direct, indirect, special, wilful, punitive, incidental, exemplary
or consequential damages, damages for loss of business profits, or
damages for loss of business of any customer or third party arising out
of the use or the inability to use the product, including but not limited to
those resulting from defects in the product or documentation. In no event
shall the sellers’ total cumulative liability of each and every kind in relation
to the product exceed the cost to replace.
The product described in this manual is subject to continuous development
and improvement and Rentokil reserve the right to alter the specification
or design without prior notice. Rentokil cannot accept any liability for any
loss or damage arising from the use of any information contained within
this manual, or from any incorrect use of the product described herein.
Rentokil can accept no liability whatsoever for any loss or damage arising
from the product being serviced maintained or repaired by unauthorised
personnel.
Product Disposal
The Waste of Electrical and Electronic Equipment WEEE Directive 2012/19/
EU has been put in place to recycle products using best available recovery
and recycling techniques to minimise the impact on the environment,
treat any hazardous substances and avoid increasing landfill. The symbol
shown on the product means that the product is classed as Electrical or
Electronic Equipment and you should not put it into your domestic waste
bin. When you have no more use for it, please dispose of the product
according to your local authority’s recycling scheme. For more information,
please contact your local authority or the retailer where you bought the
product.

6
Details
The product has been validated to IP65*
and is therefore suitable for indoor outdoor
use. In the event of extreme flood conditons
greater than 100mm for a prolonged period,
damage to the device or radio functionality
may occur. Care should be taken to install in
suitable environments.
It is important that trapping devices are kept
clean, especially if installed in areas where
high levels of dust or grease are present.
Cleaning guidelines must be followed to
prevent damage to the trapping devices.
The module can easily be re-used by
changing for a new compatible trap.
Care must be taken to locate trapping
devices away from pedestrian trac
to avoid false activation. This can be
prevented by mounting trapping devices on
fixing brackets.
Extremely low temperatures (i.e. unheated
warehouses) could aect Rat Riddance
Connect’s performance and may result in
the trapping device entering low battery
status mode.
High vibration due to localised machinery
/ fridge compressors etc could aect the
performance of the trapping device and
result in false activations.
Environmental
Restrictions
Excessive levels
of surface water
High levels of
dust / grease
Knocking / Kicking
Extreme Temp
<0°C (32°F)
High Levels of
Vibration
Environmental Restrictions
* Target for production

7
Note: Trapping can be dangerous and can cause injury. Ensure the trap is in a disarmed
state before carrying out servicing. Take care not to trap your fingers
1. Ensure neoprene or rubber
gloves are used when
setting up and handling.
2. Only ever press or check the
paddle activation switch by pushing the
paddle when the trap is in the disarmed state.
3. Bait or lures can be added to the filler hole during
the disarmed state.
4. It is recommended that the traps are fitted into
dedicated bait boxes to protect non target species
(including humans) from activating the traps.
The traps should be fitted into the bait box in a
disarmed state, and then armed within the box to
prevent accidental harm.
5. If neccessary secure the trap with a lanyard or via
the rear holes to the floor, wall or box to secure and
control.
6. It is also recommended that the traps front is always
up against a surface or run for the rodent.
7. Before arming the trap the technician can check the
device and its connectivity level. See Page 14
8. If Technician Test is required, first disarm the device.
Perform Technician Test mode via the magnet.
See Page 14
9. To arm the trap (take care) either facing the front
or the rear of the device use two thumbs to press
evenly and securely in a downward direction on the
rear of the metal bar until you feel and hear a click.
This illustrates the trap is now in an armed state.
The trap is now at its most dangerous
10. Disarm the trap manually by pressing the paddle
with the RI Key whilst controlling the back wire arm.
Operational Notices
8
5
3
4
67
2
Disarmed Armed
910
1

8
1
2
Internal Features To Be Aware of:
The Module features a number of switch sensors which detect the trap status:
Item 4. Paddle Activation Switch:
This switch is activated when the trap is disarmed & a rodent is detected.
Item 5. Trap Armed Switch:
No visual indicator, but electronically activated when trap is armed.
User Interaction:
1. Status LED
2. Signal LED
3. Magnetic Switch
4. Paddle Activation
Switch
5. Trap Armed Switch
6. Trap Base
7. Trap Break Back Arm
8. Bait Tray
1. Understanding the Trap’s Features
Trap Features
1
3
2
5
8
6
4
7

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1. Rat Riddance Connect
Main Assembly
2. Rat Riddance Connect
Snap Trap
3. 3x AAA Alkaline Batteries
(Not supplied in box)
4. Battery Door Cover
5. Bait Filler
6. Lanyard (Not supplied in box)
7. RI Service Key
(Not supplied in box)
Installation Process
1. Prior to Installation
While unpacking, check for any signs of shipment damage and, if found, notify
both transporter and supplier in writing within eight days of receipt with full
details of the damage that has occurred. Retain the equipment and packing
materials for inspection. Check that all parts have been received as ordered.
2. Components for Installation
1
2
3
4
5
6
7

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Rat Riddance Connect trapping devices can be sited along wall / floor
junctions, behind machinery and equipment, in accordance with correct Pest
Service technician guidelines. Care should be taken to site the devices in the
most suitable way.
Rat Riddance break back style traps are dangerous and can cause injury, care
must be taken on setup and ensure the necessary anchoring, securing and
protective casings are used where applicable. Try to prevent the trapping
device from being accidently moved, knocked or removed by unauthorised
persons.
Follow the RI Procedure for Connect Installation & device scanning.
4. Site Installation
Example Floor Plan:
3. Fitting the Lanyard
Only use Lanyard if retention is required.

11
LED IDENTIFIER:
Continuous White Signal:
Red flashing Signal:
Purple flashing Signal:
Blue flashing Signal:
EXPLANATION:
Unit switched on
Seaching for Control Panel connection
Unit is trying to make a connection
Connection has been made
Click
D E
Slide Module back onto the base Ensure the Module locks into place
Note: The module can be fitted back on to the trap, either before or after the
batteries are refitted. Once the batteries are fitted, the module will automatically start.
CLED Start-Up Sequence:
Status LED
Connection LED
Code:
Click
Upon inserting the batteries, the startup sequence will automatically begin.
Ensure the trap is disarmed, then remove
Main Assembly from shoe using RI Service
Key and remove the battery door.
Fit 3x AAA batteries and replace the
battery door, check the LED’s status.
5. Installing the Batteries
Ensure the correct
battery pole orientation
BA

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If switches are working eectively the Status
LED will be yellow each time
the paddle is pressed.
Re-set trap within 1 minute
of doing the paddle test.
Service Process
1. Assess Trap Status:
A: CATCH:
Dispose of catch into black & yellow waste bag
B: NO CATCH
Disarm the trap before continuing
2. Clean & Re-Bait:
A
Note: Ensure trap is in disarmed
state before handling and all actions
performed before re-arming
3. Service the Module:
If necessary, remove & service the
module. Then replace.
See Page 13 for more details on using
the interface.
4.
Note: Be careful not trap your fingers.
Test Paddle:
Test the switch by pressing the paddle.
B
Clean trap in accordance with standard
cleaning procedure and refill the bait tray.
Reset the Trap:
When the trap is armed,
you will see the status
LED flash blue 10 times.
5.
10x

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2. LED Icon Code
Trap Status Indicator
Trap Connection Indicator
1. Using the Service Key
Use the RI Key Magnet to activate the Interface
Active Magnet Zone
Note: Ensure trap is disarmed
before using RI Key
Using the Interface
3. Service Modes
= Service Visit
= Restart Radio
= Radio Range Test
Blue for first 5 seconds
Orange for up to
10 seconds
Red 10 seconds +
Hold the magnet close to the RI Icon, the Status light flashes when recognised:
To signal to the Command Centre that the trap has been
visited, a “Service Visit” signal can be sent by holding
the magnet next to the device for up to 5 seconds.
(Timer starts when blue light starts flashing).
4. Service Visit
5 Secs
0 secs 5 secs 10 secs +
Service Restart Radio Range Test

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To force the radio to restart the connection process to the control
panel, hold the magnet over the device for between 5 and 10 seconds.
Only remove the magnet when the flashing
status LED has changed from blue to yellow.
To assess network signal strength and the number of control
panels required for a site, a Range Test can be performed.
Hold the magnet over the device
for 10 seconds, until the status
LED turns red
5. Radio Restart
6. Range Test
5 - 10 Secs
10 Secs +
Flashes Purple
every 3 seconds
Flashes Red
every 3 seconds
Flashes Yellow
every 3 seconds
Flashes Blue
every 3 seconds
Unit is trying to make a connection
No signal
Weak Signal
Good Signal
LED IDENTIFIER:
Range test mode will automatically exit after 1 hour.
To exit range test mode manually, hold the service key over the device. The unit will
then restart and reconnect to the control panel and allow the device to be armed.
Using the Interface (Continued)

15
Re-arm the trap within 1 minute after pressing the paddle.
The Status LED will flash Blue for 10 seconds if it is armed correctly.
8. Arming the Trap
If the switch has not been checked before arming, the Status LED
will flash yellow for 10 seconds to show it is successfully armed.
If the unit detects a faulty switch state during arming, the status LED
will flash red to show an unsuccessful arming.
7. Testing the Paddle Switch
Test the paddle activation switch by
pressing the paddle.
If the switch is working
eectively the Status LED
will be yellow each time
the paddle is pressed.
Note: Ensure trap is disarmed
before pressing the paddle
Using the Interface (Continued)
Each time the trap is armed, the connection status will be shown on the
Connection LED for 1 hour.
Flashes Red
every 3 seconds
Flashes Yellow
every 3 seconds
Flashes Blue
every 3 seconds
Searching for Control
Panel connection
Unit is trying to make a
connection
Connection has been
made
CONNECTION IDENTIFIER:

16
9. Module Warnings
Low Battery
When initially powered the Status LED will flash rapidly Red
for low battery for 20 seconds or when arming the device
the Status LED will flash red rapidly for 20 seconds.
Device Failure
Both LEDs will flash red rapidly if there is a device failure.
Such failures are:
Host module comms broken / Accelerometer fail.
No Signal
Trap Connection Indicator will flash red every 3 seconds
if there is no signal and no connection.
No Connection
Trap Connection Indicator will flash purple every 3
seconds if there is a signal but no connection.
Using the Interface (Continued)

17
No Radio Connection:
If the device is not connected to the Control Panel, the radio can be forced
to restart by using the Radio Restart mode (See Page 14). The device
will automatically restart the radio over time, but this step will force an
immediate Radio Restart.
Signal Strength:
To access network signal strength, the device can be put into Range Test
mode (See Page 14). It is recommended to be close to the Control Panel
when entering this mode. If you have multiple Control Panels on site, Range
Test mode will only show Connection Status to the current control panel. To
connect to a dierent Control Panel will require restarting the device and
entering Range Test mode again.
Unsuccessful arming (Yellow LED):
When arming the trap, if the Status LED shows 10x yellow flashes, this
shows the paddle test has not been performed. Carefully disarm the trap,
perform the paddle test, then rearm the trap again.
Unsuccessful arming (Red LED):
When arming the trap, if the Status LED shows 10x red flashes, this shows a
fault with the detect switches. Carefully disarm the trap, remove the module
from the trap using the RI Service key. Inspect the bottom of the module
for any debris blocking the switches. Inspect the trap for any damage.
If the trap is faulty, this can be disposed of, with the module fitted to a
replacement trap.
10. Troubleshooting Fixes
Using the Interface (Continued)

18
Power Supply
Battery Details Standard AAA Alkaline Batteries
-20ºC to 50ºC ( -4ºF to 122ºF) Operating Temperature range
Physical
Dimensions 138mm x 86mm x 72mm (5.4” x 3.39” x 2.83”)
Weight 200g (7oz) [Including battery]
Material ABS
Operating Temperature -20ºC to 50ºC ( -4ºF to 122ºF)
Storage Temperature -20ºC to 50ºC ( -4ºF to 122ºF)
Environmental rating Target IP65
Connect Details
Interface 868-928MHz depending on local Approvals
Rentokil Initial Propriatary Application Layer Protocol
Max Number of 300 per control panel
Rat Riddance Connect
Further Information
Technical Details
Product Code Summary
SKU Accessories
304751 Pest Key
304877 Retractable Lanyard
304886 Spare traps (Box of 6)

19
Approvals FCC PART15 CLASS B, CE and RoHS compliant
FCC Warning Statement:
• This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause
undesired operation.
• This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. End users must follow the specific operating instructions for satisfying RF
exposure compliance. This transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.
• Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
• This equipment contains: FCC ID: 2AK3PGSD-500349 and IC ID: 22407-GSD500349.
ISED Warning Statement:
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the
following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired
operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux
CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
1) L’appareil ne doit pas produire de brouillage;
2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d’en compromettre le fonctionnement.
The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102
and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF
exposure and compliance.
Le dispositif rencontre l’exemption des limites courantes d’évaluation dans la section 2.5 de
RSS 102 etla conformité à l’exposition de RSS-102 rf, utilisateurs peut obtenir l’information
canadienne surl’exposition et la conformité de rf.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter. This equipment should be installed and operated with a minimum distance of
20centimeters between the radiator and your body.
Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu’aucune autre
antenne ouémetteur. Cet équipement devrait être installé et actionné avec une distance
minimum de 20 centimètres entre le radiateur et votre corps.

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© 2018 RENTOKIL INITIAL PLC ALL RIGHTS RESERVED
2018 Rentokil Initial plc. Registered in England 5393279.
Registered oce: Riverbank, Meadows Business Park,
Blackwater, Camberley, Surrey, GU17 9AB
The names Rentokil® and Initial® are registered trademarks
Why Choose Rentokil?
Rentokil is the global leader in pest control, bringing expert, reliable and
professional service to commericial and residential customers in over 60 countries
worldwide. As the experts in pest control, we work closely with you to:
Give you peace of mind.
With over 12,000 qualified technicians worldwide, we have extensive experience
across a wide range of industry sectors. Our experts work proactively in
partnership with you to minimise the threat of pest infestations in your business.
Safeguard your reputation
We take a dual approach, incorporating both preventative and responsive
strategies to enhance protection for your business through a consistent,
continuous pest control programme.
Neither the whole nor any part of the information described in this manual, nor the
product therein described, may be adapted or reproduced in any form without prior
written approval of Rentokil.
The product described in this manual is subject to continuous development and
improvement and Rentokil reserve the right to alter the specification or design
without prior notice. Rentokil cannot accept any liability for any loss or damage arising
from the use of any information contained within this manual, or from any incorrect
use of the product described herein. Rentokil can accept no liability whatsoever for
any loss or damage arising from the product being serviced maintained or repaired
by unauthorised personnel.
For more information about Rentokil visit www.rentokil.com
Registered Design - refer to www.rentokil-initial.com/ip
GSD-100789 V0.10