Reolink Duo 4G User manual

Operational Instruction
Apply to: Reolink Duo 4G
@ReolinkTech https://reolink.com
Dec 2021
QSG1_A
58.03.005.0024
Technical Support
If you need any technical help, please visit our ocial support site and contact our
support team before returning the products, https://support.reolink.com.
Technische Unterstützung
Wenn Sie Hilfe brauchen, kontaktieren Sie bitte Reolink Support Team zuerst, bevor Sie
Ihre Bestellung zurücksenden. Meiste Fragen oder Probleme können von unserem Online
Support Center beantwortet und gelöst werden: https://support.reolink.com.
Support technique
Si vous avez besoin d’aide, veuillez contacter Reolink avant de retourner votre produit.
La plupart des questions peuvent être répondues via notre centre de support en ligne à
l’adresse https://support.reolink.com.
Supporto Tecnico
Se avete bisogno di aiuto, le chiediamo gentilmente di contattare Reolink prima di
restituire il prodotto.La maggior parte delle domande può essere risolta tramite il nostro
centro di assistenza online all’indirizzo https://support.reolink.com.
Soporte técnico
Si necesita ayuda, comuníquese con Reolink antes de devolver su producto. La mayoría
de las preguntas se pueden responder a través de nuestro centro de soporte en línea en
https://support.reolink.com.
REOLINK INNOVATION LIMITED
FLAT/RM 705 7/F FA YUEN COMMERCIAL BUILDING 75-77 FA YUEN STREET MONG KOK KL
HONG KONG
Product Ident GmbH
EU REP
UK REP APEX CE SPECIALISTS LIMITED
Hoferstasse 9B, 71636 Ludwigsburg, Germany
Email: [e-mail]
Addr.: 89 Princess Street, Manchester, M14HT, UK
Email: [email protected]
EN/DE/FR/IT/ES

English English1 2
What's in the Box 2
Camera Introduction 3
Set up the Camera 5
Charge the Camera 10
Install the Camera 12
Safety Instructions of Battery Usage 18
Troubleshooting 19
Specifications 20
NotificationofCompliance 20
What's in the Box
Pack of Screws
Camera StrapAntennas Mounting Plate
Surveillance
Sticker
Quick Start GuideUSB Cable Screwdriver
Mounting Hole
Template
EN
Content

English English3 4
2
1
1
2
21
1
2
USB
θ
Devices
Cloud
You haven't added any device. Please click
the"+"button in the top right corner to add
Camera Introduction
2
1
1
2
21
1
2
USB
θ
Devices
Cloud
You haven't added any device. Please click
the"+"button in the top right corner to add
Mic
Daylight Sensor
Antennas
Speaker
Nano SIM Card Slot
Micro SD Card Slot
Reset Button
Power Switch
* Press the reset button with a
pin to restore factory settings.
*Removethecovertofindtheresethole,
SIM card slot and SD card slot.
Lens
PIR Sensor
Infrared Lights
Spotlights
Mounting Bracket
Dierent states of the status LED:
Red Light: WiFi connection failed Blinking: Standby status
Blue Light: WiFi connection succeeded On: Working status

English English3 4
2
1
1
2
21
1
2
USB
θ
Devices
Cloud
You haven't added any device. Please click
the"+"button in the top right corner to add
Camera Introduction
2
1
1
2
21
1
2
USB
θ
Devices
Cloud
You haven't added any device. Please click
the"+"button in the top right corner to add
Mic
Daylight Sensor
Antennas
Speaker
Nano SIM Card Slot
Micro SD Card Slot
Reset Button
Power Switch
* Press the reset button with a
pin to restore factory settings.
*Removethecovertofindtheresethole,
SIM card slot and SD card slot.
Lens
PIR Sensor
Infrared Lights
Spotlights
Mounting Bracket
Dierent states of the status LED:
Red Light: WiFi connection failed Blinking: Standby status
Blue Light: WiFi connection succeeded On: Working status

English English5 6
Set up the Camera
Activate SIM Card for the Camera
Insert the SIM Card
• Choose a Nano SIM card that supports WCDMA and FDD LTE.
•SomeSIMcardshaveaPINcode.YoumayuseyoursmartphonetodisablethePINfirst.
Remove the cover with
the screwdriver and then
open the rubber cover.
Insert a SIM-eject tool into the hole beside the SIM tray and push it in to pop open the tray.
PlacetheSIMcardintothetray,theninsertthetrayintothecameracompletely.
NOTE: Do not insert the IoT or M2M SIM into your smartphone.

English English5 6
Set up the Camera
Activate SIM Card for the Camera
Insert the SIM Card
• Choose a Nano SIM card that supports WCDMA and FDD LTE.
•SomeSIMcardshaveaPINcode.YoumayuseyoursmartphonetodisablethePINfirst.
Remove the cover with
the screwdriver and then
open the rubber cover.
Insert a SIM-eject tool into the hole beside the SIM tray and push it in to pop open the tray.
PlacetheSIMcardintothetray,theninsertthetrayintothecameracompletely.
NOTE: Do not insert the IoT or M2M SIM into your smartphone.

English English7 8
Set up the Camera on the PhoneRegister the SIM Card
Step 1 Scan to download the Reolink App from the App Store or Google Play store.
WiththeSIMcardinserted,
you can turn on the camera.
Wait a few seconds and a
red light will be on and solid
for a couple of seconds.
Then,itwillgoout.
AblueLEDwillashforafewseconds
and then go solid before going out.
You will hear a voice prompt “Network
connectionsucceeded”,whichmeansthe
camera has been successfully connected
to the network.

English English7 8
Set up the Camera on the PhoneRegister the SIM Card
Step 1 Scan to download the Reolink App from the App Store or Google Play store.
WiththeSIMcardinserted,
you can turn on the camera.
Wait a few seconds and a
red light will be on and solid
for a couple of seconds.
Then,itwillgoout.
AblueLEDwillashforafewseconds
and then go solid before going out.
You will hear a voice prompt “Network
connectionsucceeded”,whichmeansthe
camera has been successfully connected
to the network.

English English9 10
Step 2LaunchtheReolinkApp,clickthe“”buttoninthetoprightcornertoaddthecamera.
ScantheQRcodeonthedeviceandfollowtheonscreeninstructionstofinishinitialsetup.
Step 1 Download and install the Reolink Client: Go to https://reolink.com > Support >
App&Client.
Step 2LaunchtheReolinkClient,clickthe“”button,inputtheUIDcodeofthecamerato
additandfollowtheonscreeninstructionstofinishinitialsetup.
Set up the Camera on PC (Optional)
2
1
1
2
21
1
2
USB
θ
Devices
Cloud
You haven't added any device. Please click
the"+"button in the top right corner to add
NOTE: You may also run into the following situations:
1
Voice Prompt
“SIM card cannot be
recognized”
“The SIM card is locked
with a PIN Please disable it”
“Not registered on
network. Please activate
your SIM cardand check
the signal strength”
“Network connection
failed”
“Data call failed. Please
confirmyourcellulardata
plan is available or import
the APN settings”
Camera Status
Camera cannot recognize
this SIM card.
Your SIM card has a PIN.
Camera fails to register to
the operator network.
Camera fails to connect
to the server.
The SIM card has run out
of data or APN settings
are not correct.
Solutions
1. Check if the SIM card is facing
the reverse direction.
2. Check if the SIM card is not fully
inserted and insert it again.
Put the SIM card into your mobile
phone and disable the PIN.
1. Check whether your card is
activatedornot.Ifnot,
please call your operator
to activate the SIM card.
2. The signal is weak at the current
position. Please move the camera
to a location with better signal.
3. Check if you are using the
correct version of the camera.
The camera will be in Standby
mode and reconnect later.
1. Please check whether the
data plan for the SIM card
is still available.
2. Import the correct APN
settings to the camera.
2
3
4
5

English English9 10
Step 2LaunchtheReolinkApp,clickthe“”buttoninthetoprightcornertoaddthecamera.
ScantheQRcodeonthedeviceandfollowtheonscreeninstructionstofinishinitialsetup.
Step 1 Download and install the Reolink Client: Go to https://reolink.com > Support >
App&Client.
Step 2LaunchtheReolinkClient,clickthe“”button,inputtheUIDcodeofthecamerato
additandfollowtheonscreeninstructionstofinishinitialsetup.
Set up the Camera on PC (Optional)
2
1
1
2
21
1
2
USB
θ
Devices
Cloud
You haven't added any device. Please click
the"+"button in the top right corner to add
NOTE: You may also run into the following situations:
1
Voice Prompt
“SIM card cannot be
recognized”
“The SIM card is locked
with a PIN Please disable it”
“Not registered on
network. Please activate
your SIM cardand check
the signal strength”
“Network connection
failed”
“Data call failed. Please
confirmyourcellulardata
plan is available or import
the APN settings”
Camera Status
Camera cannot recognize
this SIM card.
Your SIM card has a PIN.
Camera fails to register to
the operator network.
Camera fails to connect
to the server.
The SIM card has run out
of data or APN settings
are not correct.
Solutions
1. Check if the SIM card is facing
the reverse direction.
2. Check if the SIM card is not fully
inserted and insert it again.
Put the SIM card into your mobile
phone and disable the PIN.
1. Check whether your card is
activatedornot.Ifnot,
please call your operator
to activate the SIM card.
2. The signal is weak at the current
position. Please move the camera
to a location with better signal.
3. Check if you are using the
correct version of the camera.
The camera will be in Standby
mode and reconnect later.
1. Please check whether the
data plan for the SIM card
is still available.
2. Import the correct APN
settings to the camera.
2
3
4
5