Reply Sidekick User manual

Reply Sidekick Setup Guide
There are 2 ways to activate and
install the Reply Sidekick
When using the Reply mobile app, you will need the
Activation Code for the location. The Activation Code can
be found on the “Locations” tab of the Reply Portal. Once
you have logged in, or entered the activation code into the
mobile app, follow the setup instructions.
Login to replycloud.io and Activate via
the Reply web portal.
Download the Reply mobile app from
the Apple App Store or Google Play
Store. Type “Reply” in the search and
download
1.
2.

Power
Connect the power cord
found in the Sidekick box to
an AC or USB power source.
Power Over Ethernet (POE)
also supported.
Connect to
the Internet
Connect one end of the
GREEN ethernet cord into the
port labeled “WAN”, and then
the other end into any open
port on the switch.
Reply Installation
How to install
1.
2.

Stage 1: Booting Up
Stage 3: Connected
Stage 2: Establishing Connection
For support please email [email protected]
Reply Setup Process
Stages
You will see one solid GREEN light during while the
devices is booting up
You will see one solid GREEN light, one blinking
GREEN light, and one flashing RED light whlie the
device is estlablishing a connection to the Reply
Server.
You will see two blinking GREEN lights when the
device is successfully connected to the Reply
Server.

First, enable a port on your local switch to mirror all
VoIP tra!c then proceed with the instructions here:
Connect one end of the BLUE
ethernet cord into the port
labeled “Mirror”, and then the
other end into the port that is
mirroring the VoIP tra!c on your
switch
Enabling a Mirrored Port on your switch with the
Sidekick will allow you to:
1. Monitor device registration status
2. Get notifications when devices drop registration
3. Run a packet capture on a specific device
4. Monitor SIP Signal Data & export to PCAP for troublelshooting
Reply Mirrored Port Setup

Device Security
- Signed firmware to prevent modifications
- Unused ports (Ethernet/USB) disabled at firmware layer
- Wi-Fi (802.11) disabled outside of troubleshooting mode
- FCC & CE Certification
Communications
- (1) WAN port + (1) Mirrored port on local switch
- Cloud Server connection only HTTPS over port 443
- Firewall validation between Sidekick Device and Cloud Server
Data Capture & Storage
- Only on request in timed windows
- Captures only first 576 bytes of VoIP data packets
- Captured data deleted after download
- No customer VoIP media stored in cloud
- All meta-data is aggregated for portal reporting
Reply Technical Specifications

For support please email [email protected]
CPU Atheros IPQ4028 Quad-Core ARM, @717MHz
Memory / Storage DDR3L 256MB / FLASH 32MB
Ethernet Type 10 / 100 / 1000M
Power Input PoE or 12V-1.5A
Power Consumption <7W
Interface 1WAN, 1LAN
Wi-Fi Protocol IEEE 802.11 a/b/g/n/ac
Working Temperature 0 - 45 degrees C (32 - 113 F)
Dimension / Weight 116*116*37mm / 270g

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