Rescue Phone QUAD User manual

RESCUE PHONE®
OPERATOR’S MANUAL
Throw Phone
Line Capture
Landline
or
Cellular Service
© 2012 Rescue Phone, Inc. v.3.1
™
Rescue Phone, Inc.
2146 PRIEST BRIDGE COURT, SUITE 3
CROFTON, MARYLAND 21114
800-737-2832
www.RescuePhone.us
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TABLE OF CONTENTS
Warranty .........................................................2
Control Panel...................................................3
Additional Features .........................................4
Operation .................................................... 5, 6
Features & Throw Case Usage.........................6
Helpful Hints....................................................7
First Time Pairing - Bluetooth®............................8
Using a Previously Paired Phone - Bluetooth®.....8
© 2012 Rescue Phone, Inc.
WARRANTY
Rescue Phone, Inc. warrants its products to be free of manufacturing defects
for a period of five years from the original date of delivery. This warranty does
not include damage from accident, misuse, improper operation, or unauthorized
repairs or alterations. RESCUE PHONE®products are for use only by persons
authorized by applicable local, state, and federal laws. Rescue Phone, Inc. is
not responsible for any civil or criminal claims arising from any intentional or
accidental misuse. No license is granted by implication or otherwise.
“The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by
Rescue Phone, Inc. is under license. Other trademarks
and trade names are those of their respective owners.”

CONTROL PANEL
© 2012 Rescue Phone, Inc.
POWER: Master on/off power control for
the Rescue Phone.
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PHONE LINE: Hook switch for outside calls.
When the light is off , the phone line is hung
up and you may receive incoming calls.
Push PHONE LINE on to answer a call or
get dial tone to place an outside call.
HOLD: Places an outside phone call on
hold. May also be used to separate parties
on a conference call. Press HOLD. Then,
release PHONE LINE to place call on hold.
OFF HOOK/CALL: When lit this shows
the throw phone is off the hook. When
the call button is pushed the throw phone
will begin the automatic ringing cycle, (2
SECONDS RING - 4 SECONDS IDLE) and
will continue until the perpetrator answers
or the CANCEL button is pushed.
CONFERENCE: This feature is used to
patch the perpetrator from the throw phone
to an outside phone line. The perpetrator
must negotiate this privilege from you. He
must give you the phone number, and you
must dial it for him.
RINGING/CANCEL: When lit, it indicates
the console is ringing the throw phone. It
will stay lit until the throw phone is answered
or the cancel button is pushed. When
CANCEL is pushed the automatic ringing is
stopped.
MONITOR/ON: This button controls the on-
hook monitoring ability of the throw phone.
When the throw phone is provided into the
barricaded area and the monitor light is on,
monitoring of room noises will occur. Leave
this button off in all other applications. A
special circuit mutes the negotiator’s
earpiece when the call button is pushed.
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See page 8 for instructions on how to pair a cell phone.
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ADDITIONAL FEATURES
© 2012 Rescue Phone, Inc.
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MULTIPLE RECORDER OUTPUTS - Up to two audio recorders may be
attached here in any combination. Plug one end of the recorder cord into
the RECORDER output, outlined with a RED circle, and the other end into
the MICROPHONE input on the recorder. Refer to the enclosed audio
recorder instructions for further information.
MULTIPLE AUDIO OUTPUTS - These outputs may be used with any
combination of headphones, command speakers, or transmitters for
headsets. These are 3.5mm phone jacks and will work with most audio
devices.
NEGOTIATOR MIC-ON LAMP - This independent lamp will light when
the negotiator headset attached to that plug has an active mic. When the
rocker switch is displaying RED, the LIGHT and MIC are activated. When
the switch is positioned toward the MIC OFF icon, the LIGHT and MIC are
OFF. The LED will light to alert the negotiator and others that the headset
mic is live.
SECONDARY HEADPHONE - Plug in supplied headphone to enable a
second negotiator or “Coach” to hear negotiations and room monitoring.
This input is for listening only.
BLUETOOTH WIRELESS INTERFACE - Pair with a Bluetooth® enabled
cell phone. Once paired, press PHONE LINE, then dial the phone number
of the barricaded area on the QUAD’s dial pad.
PORT FOR CELL PHONE RECHARGER - If the battery of the cell phone
you are using is low, plug the DC vehicle charger that came with the cell
phone into the port. It will recharge the cell phone as it is being used.
TPI - The THIRD PARTY INTERMEDIARY input is used to play a
pre-recorded message to the perpetrator.
1. Have the Third Party Intermediary record a message on a
recorder either in person or by phone.
2. Then, plug one end of the recorder cord into the TPI input jack,
outlined with a GREEN circle, and the other end into the GREEN output
jack on the recorder.
3. Press PLAY on the recorder once the perpetrator is on the
phone.
PLEASE NOTE: You may stop, rewind or replay the recording at any time
using the controls on the recorder.

HOLD:
© 2012 Rescue Phone, Inc.
OPERATION
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release PHONE LINE. Push PHONE LINE again and receive a new dial
tone. Press the redial button. The RESCUE PHONE will automatically
redial the last number. If the number called is still busy, repeat these
steps until the call goes through.
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TO PLACE AN OUTSIDE PHONE CALL:
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OPush PHONE LINE - Receive dial tone.
Dial phone number on dial pad. If the line is busy,
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hold. To release hold, push PHONE LINE, then push HOLD. You may
push CALL and establish a conversation using the throw phone to set
up a conference call, or switch between the perpetrator and the outside
person as your needs require.
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O Push the HOLD button.
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ORelease PHONE LINE. The outside person is now on
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CONFERENCE WITH THE PERPETRATOR NOT ON LINE:
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OPush PHONE LINE on.
Dial phone number and establish a conversation with
the outside person.
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OPush the CONFERENCE button.
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OPush CALL to ring the perpetrator. The RESCUE
PHONE will now ring the THROW CASE. When the perpetrator answers,
tell him you have established his conference call. If the perpetrator wants
you to stay on the line during the call, leave your headset microphone on.
If not, turn the switch to the off position. You will be able to monitor the
conversation.
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TO CALL PERPETRATOR ON THROW PHONE OR SEIZED LINE:
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O Push the CALL button.
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ORINGING light fl ashes.
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1 RINGING light fl ashing.
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OPush the CANCEL button and the ringing will stop.
TO CANCEL THROW PHONE RINGING:
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OFF HOOK light will be ON, or,
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O Push CALL and establish a conversation with the
perpetrator.
© 2012 Rescue Phone, Inc.
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CALLING THE PERPETRATOR: Push the CALL button one time. This
starts the automatic ringing cycle which will continue until the perpetrator
answers or the CANCEL button is pushed.
WHEN THE PERPETRATOR ANSWERS: You will hear three short
beeps and the OFF HOOK indicator will light. You now have a private
line to the perpetrator. Negotiations with the perpetrator may now begin.
WHEN THE PERPETRATOR HANGS UP: The OFF HOOK light will go
out. You may call him back by pushing the CALL button again. Any time
the perpetrator picks up the phone you will hear three short beeps and
the OFF HOOK indicator will light. You may want to consider turning your
headset microphone switch off between calls.
WHEN THE THROW PHONE IS ON HOOK: If authorized, press the
monitor button. This will allow on-hook monitoring of the target area
by the negotiators and command personnel. There is automatic muting
of the negotiator’s earpiece when the CALL button is pushed. This
protects against a loud ringing sound in your earpiece when you call the
perpetrator.
USING THE TONE ALERT: Use this feature to attract attention if the
perpetrator lays the phone down without hanging up. Push TONE and
CANCEL at the same time and a beeping tone is heard in the
perpetrator’s phone earpiece. An automatic muting circuit prevents the
tone from passing through to the negotiator’s earpiece.
OPERATION (continued)
FEATURES & THROW CASE USAGE
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OPush CONFERENCE on.
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OPush PHONE LINE. Both you and the perpetrator
are on the same active line. As you dial the number on the keypad, the
perpetrator will hear the tones.
You may separate the perpetrator from the outside
caller by releasing the CONFERENCE button. As you do, the perpetrator
will hear a masking tone to ensure privacy while you talk to the outside
caller. You may reconnect the perpetrator at any time by pushing
CONFERENCE.
CONFERENCE WITH THE PERPETRATOR ON LINE:
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The RESCUE PHONE QUAD is attached to an outside phone line
that supplies dial tone. Whether traditional copper lines, FiOS, or other
cable provider, this is referred to as Plain Old Telephone Service (POTS).
The QUAD may also be paired with a cell phone using the Bluetooth®
interface. Internal damage may occur if the system is plugged into a
digital phone system. Digital phone systems are generally found in
business settings. If in doubt, do not use landline.
*67 blocks your number from being displayed on landline or cell phone
Caller ID.
The Command Speaker attaches to the RESCUE PHONE using the 50’
cable provided. The supplied 50’ cable may be replaced with 2 conductor
wire of any length with 3.5mm plugs.
There are no polarity problems with the wiring of the THROW CASE
as long as you stay within the color groups -red and green- yellow and
black. The throw case may be used with the 1,000’ wire spool provided or
a suitable replacement wire. Four conductor wire must be used if on-
hook monitoring is desired. Four additional wire spools may be added
without any loss of sound quality.
The best way to store your RESCUE PHONE is to keep the unit plugged
into an A.C. outlet. The charging cord plugs into the right side of the case
and the unit may be stored with the cover closed. An illuminated LED
above the POWER input jack provides positive indication that the unit is
charging. If the unit is stored in a cruiser or mobile command post, the
batteries should be recharged and the unit operation checked every two
weeks. If the low battery indicator lights, you have about an hour of battery
life left. Recharge time for the battery is about three hours and the unit
may be used while the battery is charging. A fully charged battery should
operate the unit for an average of 8 hours before recharging is necessary.
COMMUNICATIONS SPECIALISTS NOTE: There is a safety feature
built into the Rescue Phone. It will indicate a dead short in the wiring as
an OFF HOOK status. This protects the unit from a total shutdown. If you
suspect a short, check the barricaded area phone with a meter. Some
resistance is normal but an abnormal condition will read as a short. If the
throw case is damaged during an incident, ANY single line phone may be
used as an emergency replacement throw phone.
HELPFUL HINTS
© 2012 Rescue Phone, Inc. © 2012 Rescue Phone, Inc.
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BLUETOOTH®WIRELESS TECHNOLOGY
PAIRING AND USE
PHONE PAIRING:
a. Position CELLULAR/LANDLINE switch to CELLULAR.
b. Push the CELLULAR BUTTON for 5 seconds and release.
c. The CELLULAR BUTTON will begin to fl ash quickly.
This indicates the QUAD is in the pairing mode.
The CELLULAR BUTTON will do the following:
a. Flash ONCE per second, then
b. Remain ON when pairing is complete.
If your cell phone prompts you for a PASSCODE,
enter 0000 (Four Zeros).
Follow the Bluetooth® pairing instructions for your cell phone as
if you were connecting to a Bluetooth® headset. Shortly after starting the
search for Bluetooth® devices your cell phone will display either “RESCUE
PHONE QUAD” or “Gigaset One”. Scroll to that device and select PAIR
WITH THIS DEVICE. Continue with the pairing protocol for your cell phone.
FOLLOW THESE INSTRUCTIONS IF USING
THE LAST PAIRED CELL PHONE
The QUAD automatically attempts to pair with the last cell phone
used when the CELLULAR/LANDLINE switch is turned on.
When using the same cell phone that was last paired with the QUAD:
a. Position the CELLULAR/LANDLINE switch to CELLULAR.
b. The CELLULAR BUTTON will blink briefl y and automatically
pair with the cell phone, then
c. Remain ON when pairing is complete.
Your cell phone should now display a message that indicates
that it is now connected to the QUAD.
On the QUAD, when you press PHONE LINE, normal
dialtone will be delivered to your negotiator headset and you can
dial the number you want to call on the QUAD’s keypad.
Your QUAD is now paired and ready to use.