Resolution RE6100 User manual

RE6100 Series Helix™ Security and Automation Platform
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Meet Helix
Helix is a professional wireless security panel designed
to deliver home security and automation services. A
secured and supervised Ethernet connection comes
standard. Optional Cellular and Wi-Fi cards provide
primary or backup communication channels. Its
long-range encrypted wireless receiver easily provides
whole home coverage. Wireless arming stations and
mobile devices uncouple Helix from the entry wall
and allow it to be installed at a location convenient for
Internet and power connections.
FEATURES
• Cellular, Wi-Fi, or Ethernet communication channels
• Control from a user’s mobile device
• Industry-leading wireless range
• Up to 50 users
• Up to 96 zones
• 5 year warranty
ITEMS INCLUDED IN THE BOX
• The Helix panel
• Rechargeable backup battery
• 12-Volt power adapter
• 6-foot Ethernet cable
• Table-top mounting base
• A screw to secure the cover (required for UL installations)
• Installation guide
• Conguration guide
• Interactive services provider insert
EXPANSION CARDS FOR INTERNET CONNECTIVITY
• Wi-FiTM Card
• CDMA Cellular Card (Verizon, Sprint)
• GSM Cellular Card (AT&T, T-Mobile)
OTHER EXPANSION CARDS
• Z-WaveTM Card
• Existing Security Sensor Translator Card (allows Helix to receive signals from existing
wireless security sensors)
• Combo Z-Wave & Existing Sensor Translator Card

System Setup
1Set up a new account with your
interactive services provider by
following the instructions on the
included interactive service provider insert. The interactive services provider will
need the Helix MAC address which is located on the bottom of Helix.
DO NOT PROCEED UNTIL YOU HAVE FINISHED STEP 1
STOP
2Find a location for Helix, keeping in mind it needs AC power and at least one
network connection.
Wireless Installation Guidelines
• Locate Helix centrally on the main oor.
• Avoid mounting Helix below ground level.
• Do not mount Helix near ducts, appliances, or other large metal objects.
• Do not mount Helix directly adjacent to other RF devices.
3Mount Helix by sliding it downward into the table-
top base. Alternatively, Helix can be mounted to
a wall using the mounting holes in the back cover.
You will need to remove the backup battery to
reveal the lower mounting hole.
4Connect Helix to the Internet by wiring the Helix
Ethernet port to the home router, or by installing a
Cellular or Wi-Fi expansion card (or any combination
of the above). The Wi-Fi approach requires
enrollment into the home Wi-Fi router.
• If you are using Wi-Fi, then connect the Helix
Wi-Fi card to your existing home router by
holding the Enroll/WPS button until Helix beeps
twice (roughly ten seconds) and then pressing
the WPS button on the router.
5Power up Helix by inserting the power supply barrel into
the power jack on the side of the Helix. Route the power
cable under the strain relief peg.
UL Installation Requirements
• Install the cover-securing screw.
• Do not connect Helix to an AC
power receptacle controlled by
a switch.
• The power supply must be
secured to an outlet if installed
in the USA.
• The power supply must NOT be
secured to an outlet if installed
in Canada.
Cover Securing Screw
Strain
Relief
Peg
Wall Mounting
Holes

6Enroll sensors and peripherals by pressing the Enroll/WPS button on the side of
Helix until it beeps once (roughly 3 seconds) and then sending an enrollment signal
from the sensor or peripheral. Alternatively, a device can be enrolled by scanning its
bar code using the HeliLink app or by entering its 8-character serial number on the
interactive services provider’s web portal.
Enrollment Tips
• Enrollment signals are typically triggered by
removing the battery tab or tampering the device.
See the specic device manual for more information.
• The HeliLink mobile app can be used to enroll and
congure sensors.
• Your interactive services provider’s web portal may
provide a way to enter and exit wireless enrollment
mode.
• Wireless enrollment mode will end 5 minutes after
the last sensor is enrolled.
• Enrolling a HeliPad or other 2.4GHz peripheral will
automatically end wireless enrollment mode.
• Tapping the Enroll/WPS button will end wireless
enrollment mode.
7Install your sensors & peripherals in desired locations around the house. Refer to
the specic device manual for more information regarding installation and use.
Typical Burglary Protection Installation
8Congure Helix, sensors, and peripherals using the HeliLink mobile app or the
interactive services provider’s web portal. Conguration options are described in the
conguration guide.
9Finally, test the system after nishing installation, enrollment, and conguration.
Verify proper operation of all installed sensors and peripherals using the HeliLink app
or the interactive services provider’s web portal. All sensors and peripherals should
score at least one bar on the RF signal strength indicator. See Pro Tips - RF Signal
Strength.
Enroll/WPS
Ethernet Port
Power Jack
Power Strain
Relief

Pro-Tips
Install an expansion card by rst disconnecting AC
power and the battery. Cellular cards must use slot
1 and square cards must use slot 3. Always refer to
the specic card manual for a full list of installation
requirements. Next, carefully align the nylon retention
posts and 8-pin connector while pushing the card rmly
onto Helix until all the posts are fully seated. Finally,
reconnect the battery, AC power, and verify proper
operation using the LED indicators on the expansion
card.
Cellular Antenna Installation
• Route the antenna wire near the
Ethernet jack as shown above.
• Install the antenna with the feed wire
on the top side as shown to the right.
RF Signal Strength is an averaged signal-to-noise indication. Even in the absence of
sensor transmissions, Helix experiences ambient RF energy (i.e. noise). The RF signal
strength indication represents a sensor’s signal relative to ambient noise. If multiple
sensors score low signal strength, this could be due to one or more of the following.
1. High ambient noise - Ensure Helix is not mounted adjacent to other electronics.
2. Helix isn’t centrally located, or is mounted below ground - Move Helix to a
central location in the home that is above ground level.
3. Helix is located near ducts, appliances, or other large metal objects - Relocate
Helix away from these types of objects.
Sensor Signal Strength Tips
• The signal strength scale is from 0 to 100 (0 to 5 bars).
• There is nothing wrong with a sensor that has at least one bar (e.g. a signal
strength of at least 20).
• Signal strength readings are averaged. If you move Helix or a sensor, it takes
some time for the signal strength readings to update. Tripping a sensor
several times will help update a sensors signal strength faster.
• Before mounting a sensor permanently, expose a slight portion of its mounting
tape and apply it (very lightly) to the desired location. If it performs well,
mount it permanently. If it performs poorly, try rotating it by 90 degrees.
• Do not test a mounting location by tripping a sensor in your hand. Holding
a sensor changes how it radiates RF energy. Sometimes these “hand effects”
help, and sometimes they hurt.
Slot 1 Slot 2
Slot 3
Backup
Battery

Wireless performance of door window sensors is optimized when mounted vertically
near the top corner of the door.
OK BESTWRONG
Routers, modems, and other electronic devices emit RF noise. For best results,
avoid mounting Helix directly beside other electronic devices.
POTENTIAL FOR INTERFERENCE
• Put some space between Helix and the home router. Helix includes a
6-foot cable for this purpose.
Trouble beeps can be suppressed so they only occur during a specic window of
time each day.
• Use HeliLink app or your interactive services provider’s web portal to
congure the trouble beep suppression period.
• Trouble beeps can be temporarily silenced for 24 hours using a HeliPad
or Keyfob.

HeliLink can be used to enroll sensors by scanning their barcodes.
Smoke Alarms should be installed in accordance with Chapter 2 of “ANSI/NFPA
72: National Fire Alarm and Signaling Code” (National Fire Protection Association,
Batterymarch Park, Quincy, MA 02169) when installed in the USA. Smoke alarms
installed in Canada should be installed in accordance with “Standard for the
Installation of Residential Fire Warning Systems, CAN/ULC-S540”.
(Multiple Sleeping Areas)
KITCHEN BEDROOM BEDROOM
LIVING ROOM BEDROOM
DINING
BEDROOM
Smoke Alarm Placement
DINING KITCHEN BEDROOM BEDROOM
BEDROOM
LIVING ROOM
(Single Sleeping Area)
Required Smoke Alarm
Optional Smoke Alarm
NOTE: Regulations pertaining to smoke alarm
installations vary. Contact your local fire
department for more information.
BEDROOM
KITCHEN
HALLBEDROOM
GROUND
FLOOR
BASEMENT
(Multi-Floor Home)
Should the battery need replacing, remove the cover, disconnect the old battery,
and connect a new battery. The battery connector is polarized and can be inserted
only one way into the Helix receptacle.
2:45 PM
< Zones
Manual Entry
RF Enroll BTLE Enroll
< Zones

Emergency Planning
Emergencies happen, so have a plan.
Emergency Planning Tips
• Periodically discuss and rehearse emergency plans.
• Understand how to use your security system.
• Know the normal states of doors and windows: open, closed, or locked.
• Escape fast! (Do not stop to pack.)
• Use a different escape route if closed doors feel hot to the touch.
• Smoke is toxic. Stay low and breath strategically when escaping a burning
building.
• Designate a nearby landmark as a safe family re-grouping location.
• Emphasize that no one should return to the premises if there is a re.
• Call 911 as soon as possible but do it in a safe location.
• Do not enter the premises if you arrive and hear sirens. Call for emergency
assistance from a safe location.
Using Helix
System Status Indication is provided via eight LEDs on the front of Helix. These
LEDs may all be forced OFF to conserve battery power during an AC power failure.
Power
Pulsing - AC power is connected
Off - AC power is removed
Network Connectivity
On - Connected
Off - No Connection
Central Station Connectivity
On - Connected
Off - No Connection
Interactive Connectivity
On - Connected
Off - No Connection
Arming Status*
Green - Disarmed (Blinks if zones open)
Red - Armed (Blinks during alarms)
Trouble
On - System trouble detected
Off - No system trouble
RF Activity
Flickering - Receiving sensor data
System Firmware Update LED
On - No update needed
Blinking - Update in progress
Off - No connection to update server
*This LED will toggle between green and red while wireless enrollment mode is active.

Using HeliPad (See the HeliPadTM manual for detailed operation)
Disarm the system by entering a valid user
code on the number pad.
Arm Away by pressing ARM AWAY until the
HeliPad clicks.
Arm Stay by pressing ARM STAY until the
HeliPad clicks.
Trigger a panic alarm by pressing ARM STAY & ARM AWAY together until
the display indicates a panic alarm.
View real-time system status using the HeliPad’s display.
Using PINPad (See PINPadTM manual for detailed operation)
Disarm the system by entering a valid user code on
the number pad.
Arm Away by pressing the “AWAY” button until the
PINPad LED ashes red.
Arm Stay by pressing the “STAY” button until the
PINPad LED ashes red.
Trigger a panic alarm by pressing the “STAY” &
“AWAY” buttons together until the PINPad LED
ashes red.

System Maintenance
System testing should be performed after installation is completed and whenever a
problem occurs.
Smoke and CO detectors should be tested after installed and weekly by pressing the
test button on the detector. Helix will indicate it has properly received a test signal by
sounding a temporal three sound for a Smoke detector or a temporal four sound for a
CO detector.
Critical functions and communication links of the system are automatically monitored and
exercised to detect trouble conditions.
Connectivity Troubleshooting
Symptom Troubleshooting Steps
Network
Connectivity
LED Off
Ethernet Connections
1. Ensure Ethernet cable is fully inserted in both Helix and router/modem.
Wi-Fi Connections
1. Ensure the Wi-Fi card is properly installed, and the Power LED on the
card is pulsing.
2. Ensure Helix has been congured with the proper Wi-Fi credentials and
the Wi-Fi LED on the expansion card is on solid. If the LED is blinking
either the network is not in range, or the Wi-Fi credentials are incorrect
(refer to System Setup - Step 4).
Cellular Connections
1. Ensure Cellular card is properly installed, and the Power LED on the
card is pulsing.
2. Inspect the GSM or CDMA LED on the expansion card.
• A solid LED indicates Helix is connected to the network.
• A ashing LED indicates Helix has found a tower, and is attempting
to connect to the network. Wait until the LED is solid. If the LED has
been double ashing for more than ten minutes, try power cycling
Helix.
Central
Station
Connectivity
LED Off
1. Ensure the Network Connectivity LED is on. If it is off, see the network
connectivity troubleshooting section above.
2. Ensure port TCP 9999 is open in the router/modem settings.
3. Ensure Helix is registered to an account with your interactive services
provider and the account is active.
4. Ensure Helix has been congured with the proper central station
reporting information: Account Number, Central Station Receiver Host
and Port, Central Station Receiver ID and Line ID.
Interactive
Connectivity
LED Off
1. Ensure the Network Connectivity LED is on. If it is off, see the network
connectivity troubleshooting section above.
2. Ensure port UDP 1234 is open in the router/modem settings.
3. Ensure Helix is registered to an account with your interactive services
provider and the account is active.
System
Firmware
Update LED
Off
1. Ensure port UDP 1235 is open in the router/modem settings. Helix and
peripherals will not be able to receive rmware updates if this port isn’t
available or is already in use.