Retell 703N User manual

Intelligent Call Recording Kit
INSTALLATION AND OPERATING INSTRUCTIONS
Retell 703N

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© Retell 2002
In your box.................................................................................................................. 2
Basic connection........................................................................................................... 3
Retell Standard Recorder............................................................................................... 4
Advanced Controls........................................................................................................ 5
Self Help Guide............................................................................................................. 7
Accessories.................................................................................................................. 8
Headphones .......................................................................................................... 8
Cassettes .............................................................................................................. 8
Loudspeakers......................................................................................................... 8
Other Products............................................................................................................. 8
Legality of Recording in the UK ...................................................................................... 9
Legality of Call Recording........................................................................................ 9
Guarantee.................................................................................................................... 9
Liability ................................................................................................................. 9
R&TTE Directive ........................................................................................................... 9
Customer Comments....................................................................................................10
In your box
Your Retell Advanced Call Recording Kit should contain
•Intelligent Recording Interface
•Curly handset / headset connection lead
•Mono lead for connection to the cassette recorder (silver audio plug on each end)
•USB power cable and mains adaptor (7volts DC) for the Intelligent Recording
Interface
•Retell standard cassette recorder
•Mains adaptor for Retell standard cassette recorder (3volts DC)
•C130 Cassette Tape
•Earpiece for third party listening

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© Retell 2002
Basic connection
The Intelligent Recording Interface should work straight out of the box by following the
connection instructions in BOLD. Please make sure that it is placed at least 30cm away from
any computer monitors. All other labels are to help you identify other sockets you may need
to use at a later date and to help you with operation of the Intelligent Recording Interface
Mute Button and
indication light
Power light
Telephone in use
light (to let you
know you are on a
call)
Power socket
for use with
computers
with USB
sockets
Plug in
your
handset
or
headset
cord here
Plug in the
curly cord
provided
into your
telephone
base and
the other
end here
This is a stereo
socket that is
not used at
present. Do
not use
External in use
light available in
the future.
Contact Retell for
further details
Plug the power supply (5-9volts DC) here when
not recording to a computer.
You can use one power source or the other,
not both.
Plug the supplied
mono cable here
for connection to
all of Retell’s
recording
equipment as well
as PC soundcards
(through the MIC
socket).

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© Retell 2002
Retell Standard Recorder
1. Connect mains adapter to socket marked "DC 3V" or insert batteries in the battery
compartment at the base of the recorder. Do not leave batteries in the recorder for
long periods without use. Change the batteries regularly to avoid slow down of
playback.
2. Insert cassette and ensure it is the right way round. The tape unwinds in the
direction of the arrow on the recorder's lid. When first using your recorder start with
side ‘A’ facing you.
3. For automatic recording ensure that the record and play buttons are both pressed in
and that AUTO (VOX) is switched to 1 (on). When using the micro recorder the
volume should be turned to maximum. Every time that you lift your telephone
handset the recorder will record. If you want to record manually move the AUTO
(VOX) switch to 0 (off) and then press the record button each time that you want to
make a recording.
4. REWind (REView) or FFwd (CUE) allows you to find recordings quickly. You can also
use this function whilst playing back recordings to move to a part of the tape where
you missed something or to find a space at the beginning or end of a recording.
5. To pause playback simply press the PAUSE button in. To commence playback release
the PAUSE button.
6. Recordings can be monitored live on the earpiece. Plug the earpiece into socket
marked with the " " symbol. Do not plug a call recording connector into this
socket.
7. Slow speed recording will extend the recording time on your cassette (at the expense
of sound quality). On the standard cassette recorder position the switch to normal
speed or slow (one third speed). On the micro cassette recorder position the switch
to "2.4" for normal speed or "1.2" for slow (half speed). Note: Recordings should be
played back at the same speed they were recorded.
8. The recorder has a built-in microphone for recording meetings but we recommend
the use of the lapel microphone (Retell part 163) for higher quality recordings.
9. The Standard cassette recorder has a built in tape counters to help you search for
and locate recordings quickly.
IMPORTANT NOTES:
The Standard cassette recorder has a switch built into the battery compartment
(located below the battery spring) that alters the sensitivity of the automatic
record function. If you find that your recorder keeps on recording even when you
are not using the telephone or does not switch on when you make a call try
moving the switch either towards the battery spring or away from the spring. You
should find a more suitable level of sensitivity that allows your recorder to switch
on and off automatically. If you still experience difficulties then please call our
Technical Support Dept on 0871 872 4257 to have your recorder adjusted
accordingly.

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© Retell 2002
Advanced Controls
If after setting-up the Intelligent Recording Interface as above you are not entirely satisfied
with the recording quality then the explanations below will help you to adjust every aspect of
the Intelligent Recording Interface. You will need to use the tool supplied to adjust these
controls.
Adjuster A adjusts the
earpiece level that you hear in
the handset or headset.
This should be adjusted to a
comfortable level.
Adjuster B adjusts the level of beep injection, this is
where if both parties go silent during a conversation the
connector injects a beep and if it hears its own beep it
knows the phone is off hook and the recorder will still
record. This allows you to record pauses in a
conversation.
Adjuster C adjusts the
volume of your voice
that is recorded on the
tape, if the far party is
recorded louder than
the near party then
turn C clockwise.
Adjuster D adjusts the
volume of the far party
that is recorded on the
tape, if the near party is
recorded louder than the
far party then turn D
clockwise.
Handset Type. This has
been preset to 1 for the
most common type of
handset wiring but if
this is not right for you
then just change to any
of the 5 other settings
until your phone
handset works.
By adjusting C or D it is possible to get a
perfectly balanced recording.

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© Retell 2002
Under the black cover there are four switches that control various
settings.
•Switch 1 and 2 control the VOX off time (the time it takes
for the recording to finish after the telephone call has
finished). These are factory pre-set to 5 seconds but should
you wish to increase/decrease the cut-off time please refer
to the table below.
Cut-off time Switch 1 Switch 2
1 second ON ON
3 seconds OFF ON
5 seconds
(default) ON OFF
10 seconds OFF OFF
•Switch 3 turns on or off beep injection. This is where if
both parties go silent during a conversation the connector
injects a beep and if it hears its own beep it knows the
phone is off hook and the recorder will still run. This allows
you to record pauses in a conversation.
•Switch 4 adjusts the mono output level. ON is HIGH output
for use into a LINE input eg for use into the line in of a
soundcard. OFF is LOW output for use into a microphone
input eg with ALL of Retells cassette recorders.

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© Retell 2002
Self Help Guide
Please consult the following self-help guide below before contacting Retell. If you still have
difficulties then please contact our technical team on 0871 872 4257 (UK only) or +44
(0)1932 730893.
Problem Possible Cause Solution
When playing back a recorded
conversation one side sounds
louder than the other.
Adjuster C and D are not
adjusted correctly. Please refer to page 3, Advanced Controls, and adjust control C
and D which will alter the
recorded near and far party.
My telephone does not work
correctly when I connect it to the
Intelligent Recording Interface.
The handset selector switch
is not set correctly. Refer to page 3, Advanced Controls, and adjust the Handset
Type Switch. Position 1 works
with 95% of telephone handsets;
position 2 works with about 4%.
Should these positions not work
then try positions 3-6 which
covers the other 1% of handset
types.
When using my telephone with
the Intelligent Recording
Interface the earpiece sounds
quieter/louder than without the
Intelligent Recording Interface
attached to my telephone.
Earpiece level (control A) is
not set correctly. Refer to page 3, Advanced Controls, and adjust control A
until the earpiece level is
satisfactory.
What are the beeps I keep
hearing when the conversation
goes quiet as my customer can
also hear it?
This is not a fault
It can be altered by adjusting
dip switches – see page 6
If both parties go silent during a
conversation the connector
injects a beep and if it hears its
own beep it knows the phone is
off hook and the recorder will
still run. This allows you to
record pauses in a conversation.
If you do not need to record the
pauses in a conversation you can
turn this function off by
switching switch 3 to OFF.
When playing back a recording
from my cassette tape it sounds
loud and distorted
The output level is too high Refer to page 6, Advanced
controls, and switch switch 4 to
OFF which will give a lower
output level which is suitable for
use with Retells cassette
recorders
When I play back my recordings
there is a buzz on the recordings Possible interference from another source Make sure that you place the connector at least 30cms away
from any computer monitors
Near party recordings are quiet
whilst using a headset with a
voice tube
Adjuster C needs adjusting
(page 4) or the voice tube is
blocked
Alter adjuster C (see page 4). If
this does not have any affect
then the voice tube on your
headset is most probably
blocked, try cleaning/replacing it.

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© Retell 2002
Accessories
Headphones
Designed for long term listening of calls (Retell part number 216)
Cassettes
10 pack of C130 Standard cassettes (Retell part 221)
Loudspeakers
Designed for group listening of calls (Retell part number 218)
Other Products
Retell also sell a wide range of call recording solutions
•Direct to PC telephone recording
•Answer phones
•Stand-alone hard disc recorders
•Multi-line

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© Retell 2002
Legality of Recording in the UK
Legality of Call Recording
Oftel says that you should make every reasonable effort to inform all parties that they may or will be
recorded, silently monitored or intruded into. They say that it is up to you how you do this and that
acceptable options depending on circumstances might include warning tones, pre recorded messages,
spoken warnings by the operator, or written warnings included in publicity material, telephone
directories, contracts, terms of business, staff notices etc. Oftel says that it may not be possible to
warn first time callers with whom you have had no previous contact but what is important is that you
have a systematic procedure in place that provides the necessary information where it is a realistic
possibility. For further information please contact Oftel, 50 Ludgate Hill,London, EC4M 7JJ, Tel 0345
145 000.Additional information can be obtained in relation to the Data Protection Act and call
recording from Communications and Information Industries Directorate, Department of Trade and
Industry, 151 Buckingham Palace Road, London, SW1W 9SS. Check www.retellrecorders .co.uk for
information on recording staff or individuals.
Guarantee
Retell undertakes to repair or replace (at Retell’s option) the equipment supplied that develops a fault
within 1 year of the date of purchase subject to the following conditions:
1. The equipment has not been subject to misuse, liquid damage, accidental breakage, neglect
or any other use other than for the purposes of recording conversations or memo’s
2. The equipment has not been tampered with or adjusted internally by anyone other than Retell
or their appointed agents.
If a defect occurs the equipment should be returned to your supplier in the first instance. Alternatively
you can return it pre-paid to Retell in protective packaging containing a full explanation of the fault
and proof of purchase. Retell does not accept liability for damage in transit and we strongly suggest
using Recorded Delivery to prove receipt.
This guarantee does not affect your statutory rights.
Retells full terms and conditions are available upon request.
Liability
RETELL EXPRESSLY EXCLUDES TO THE EXTENT PERMITTED BY LAW LIABILTY FOR ANY
CONSEQUENTIAL LOSS, DAMAGE OR INJURY ARISING FROM OR IN CONNECTION WITH ANY RETELL
PRODUCT. NO LIABILITY CAN BE ACCEPTED FOR ANY LOSS OF DATA OR RECORDINGS OR FALIURE
TO RECORD OR CONSEQUENCES OF SUCH LOSS.
R&TTE Directive
We hereby declare that this product complies with the essential requirements of directive 99/05 (the
R&TTE directive).
To obtain a full copy of the declaration associated with this product then please contact Retell at the
address below
Retell, 53 Thames Street, Sunbury on Thames, Middlesex, TW16 5QH
Tel [phone]
Fax [phone]
E-mail [email protected]
Website www.retellrecorders.co.uk

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© Retell 2002
Support
If you should require help setting up or operating your equipment then you can contact
Retell by any of the following ways:
E-mail: [email protected]
Phone: [phone]
Fax: [phone]
Post: Retell, 53 Thames Street, Sunbury on Thames, Middlesex TW16 5QH ENGLAND
Customer Comments
Retell aims to continually improve instructions. Please e-mail your comments to
[email protected]

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© Retell 2002
Notes

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© Retell 2002
Retell
53 Thames Street,
Sunbury on Thames
Middlesex
TW16 5QH
England
Tel: [phone]
Fax: [phone]
Email: [email protected]
www.retellrecorders.co.uk
Part number 990400
revision 1.0