Retriever Swipesimple eclipse a200 User manual

SWIPESIMPLE REGISTER

SETUP GUIDE

SwipeSimple Card Reader

Eclipse A200 | Swift B200 | Swift B250

Star Micronics SM-L200

Bluetooth Receipt Printer

Swift B200

Swift B250

Eclipse A200

Table of Contents

Setting Up Your SwipeSimple Register Hardware

Connecting the SM-L200

Loading the Receipt Paper Roll

Optional: Attaching the Belt Clip

Completing the Setup

Pairing the SM-L200 with Your Device (Android Only)

Downloading the SwipeSimple App

Logging into SwipeSimple

Printing a Test Receipt

Connecting the Card Reader (Swift B200 and Swift B250 Only)

Optional: Printing Receipts Automatically

All Set!

Quick Troubleshooting Steps

SwipeSimple Register Setup Guide - SM-L200 - Version 2018.1

Setup should take between 5-10 minutes

Before setting up your SwipeSimple Register, please ensure that you have the following

Swift B200 Eclipse A200 Swift B250

• Eclipse A200 or

• Swift B200 or

• Swift B250

• Star Micronics SM-L200 printer

• Battery pack

• USB charging cable (connect one end

to the printer and the other to a power

source)

• 2.28 in x 50 ft thermal receipt paper roll

•Optional: Belt clip

• iOS device running on iOS version 9.0

and above

You may check the version you have by

going to the Settings > General >

About on your device

• Or Android device running on Android

version 5.0 and above

You may check the version you have

by going to the Settings > About

Device on your device

CARD READER

BLUETOOTH RECEIPT PRINTER

iOS OR ANDROID DEVICE

STEP 1a

CONNECTING THE SM-L200

First, we’ll set the equipment up and connect them to a power source (power adapter, PC, USB charger,

etc.)

Insert the battery pack into the back of the SM-L200, connect the USB charging cable to the port on the

left of the SM-L200 and an available power source. Turn it on by pressing and holding the MODE button,

the LCD will display the printer’s status.

Insert Battery Pack

Insert the battery pack into the back

of the printer as illustrated .

Secure the battery pack by pressing

the hook area until it clicks .

Switch Printer On

Turn on the printer by pressing and holding the

MODE button. The LED indicator for Power on

the front of the printer will be green.

Charge the Battery Pack

To charge the battery pack, plug the smaller end

of the U SB charging cable into the USB port

located on the left of the printer . Connect the

other end of the USB cable to a power source .

A full charge may take up to 5 hours.

Optional: You may remove your U SB charging

cable after the printer is sufficiently charged.

STEP 1b

LOADING THE RECEIPT PAPER ROLL

Toload the receipt paper roll, open the printer cover and set roll of paper as illustrated. Please ensure that

you’re using a 2.28 in x 50 ft thermal receipt paper roll.

Open Printer Cover

Push the button located on

the left side of the printer

down to release printer cover

as illustrated . Lift the printer

cover .

Close Printer Cover

Pull the end of the paper roll straight towards

you . Close the printer cover by pushing both

ends of the cover down until you hear a click .

Remove Excess Paper

Use the tear bar to cut away the extra receipt

paper.

Paper Roll Setup

Set the paper roll with the paper rolling up in the

direction as illustrated.

The paper roll will sit loosely in the paper holder.

STEP 1c

STEP 1d

OPTIONAL: ATTACHING THE BELT CLIP

COMPLETING THE SETUP

Toattach the belt clip, please ensure that the belt clip is in the right orientation. By attaching the belt clip,

you will be able to carry your printer around hands-free.

Setup is complete when the LCD screen on the printer displays “Printer Status: Online”, and both the

card reader and your device are switched on.

Attach the Belt Clip to the Printer

Ensure that the velcro straps on the belt clip is

facing the front. Using the screw included in the

box, secure the belt clip by fastening the screw

into the designated screw hole. You may use a

coin to securely fasten the screw.

STEP 2

PAIRING THE SM-L200 WITH YOUR DEVICE (ANDROID ONLY)

After setting up your devices, we’ll now pair the SM-L200 with your Android device. If you’re using an iOS

device, please locate the serial number of your SM-L200 and proceed to Step 3.

The following steps apply to

Android users. If you are using

an iOS device, pleaseproceed

to Step 3.

2a. On your Android device, go

Settings > Bluetooth.

2b. Turn Bluetooth on. In the

“Available Devices”

section, select the printer

with your SM-L200’s serial

number.

i. The serial number can be

located at the back of the

SM-L200, or on the side

of the box in which your

SM-L200 came in.

Format: STAR L200-

XXXXX, with the last five

digits representing the

last five digits of your SM-

L200’s serial number.

ii. If a PIN is required during

the pairing request, please

enter “1234”.

2c. Once selected and

successfully paired, the

SM-L200’s serial number

will move from “Available

Devices” to “Paired

Devices” and be shown as

“Paired”.

If you have downloaded

SwipeSimple on your device

please go to Step 4.

3a. Todownload SwipeSimple,

go to the App Store

on your iOS device, or

the Play Store on your

Android device.

i. Search for

“SwipeSimple -

Point of Sale” on

your iOS device, or

“SwipeSimple” on

your Android device.

STEP 3 DOWNLOADING THE SWIPESIMPLE APP

STEP 4

STEP 5

LOGGING INTO SWIPESIMPLE

PRINTING A TEST RECEIPT

Once the SwipeSimple app is installed, open it and login to your SwipeSimple account using the login

information from the Welcome Email you received.

This email will have the subject line Welcome to SwipeSimple.

5a. Once you’ve logged into

your SwipeSimple

account, connect the SM-

L200 to your device to try

printing a receipt.

Toconnect the printer,

go to Settings > Device

Management on the

SwipeSimple app.

iOS:

Android:

5b. Select the printer using your

STAR L200-XXXXX

serial number.

It may take a few seconds

for your device to detect the

printer when connecting for

the first time.

To refresh the list of

devices, simply pull and

release the Device

Management panel.

iOS:

Android:

Once connected, the selected

printer will be shown as

“Connected”.

5c. Tap on “Print Test Receipt”

to print a receipt via the

SM-L200 with all the

information on it (including

the header and footer)

before running a

transaction.

5d. Tap on “Set Default Printer”

if you are using an iOS

device, or check the box

if you are on an Android

device to print a receipt

during a transaction.

STEP 6 CONNECTING THE CARD READER (SWIFT B200 AND SWIFT B250 ONLY)

If you are using the Eclipse A200 card reader, please plug your card reader into your device and proceed

to Step 7.

After connecting the SM-L200,we’ll now connect the Swift B200 or Swift B250 with your device. Please

note that the Swift B200 or Swift B250 does not need to be paired with your device, connection is done

entirely through the SwipeSimple app.

6a. Ensure that the card reader is turnedon.

If you are using the Swift B200, a green light should be illuminated above the power button.

If you are using the Swift B250, a blue light should be illuminated above the power button.

Android:

iOS: 6b. To connect the card reader,

go to Settings > Device

Management on the

SwipeSimple app.

6c. Select the card reader with

your Swift B200 or Swift

B250’s serial number.

i. The serial number can be

located at the back of the

card reader, or on the side

of the box in which your

Swift B200 or Swift B250

came in.

Format: Swift XXXX, with

the last four digits

representing the last four

digits of your Swift B200 or

Swift B250’s serialnumber.

ii. It may take a few seconds

for your device to detect

the card reader when

connecting for the first

time.

To refresh the list of

devices, simply pull and

release the Device

Management panel.

iii. If you are using an

Android device, tap

on “Connect” to

connect your device

with the Swift B200

or Swift B250.

iOS:

Android:

Once connected, the selected

reader will be shown as

“Available”.

6d. Tap on “Set Default Reader”

if you are using an iOS

device, or check the box if

you are on an Android

device to skip connecting

your card reader before

running a transaction.

STEP 7 OPTIONAL: PRINTING RECEIPTS AUTOMATICALLY

Toprint receipts automatically at

the end of every transaction, go

to Settings > Receipts on the

SwipeSimple app.

7a. Set the number of receipts to

print automatically by

selecting between “0

copy”, “1copy”, and “2

copies”.

Please note that you must

set a default printer prior

to taking transactions, and

the selected printer must

be available in order for

paper receipts to be

generated automatically.

Now you’re ready to take transactions!

STEP 8 ALL SET!

ISSUES POWERING UP THE SM-L200

ISSUES PAIRING/CONNECTING THE SM-L200

Ensure that your device’s OS and the SwipeSimple app are up to date. SwipeSimple Register requires

iOS version 9.0 and above, Android version 5.0, and SwipeSimple 4.6.0 and above.

Ensure that you have a SwipeSimple Register account. In the SwipeSimple app > Settings > Edition, it

should display Register. If you have a different edition, please contact your Merchant Service Provider.

1. Power down the SM-L200.

2. Toggle your device’s Bluetooth setting off and then on again. Ensure that both your device and

SM-L200 are within a 10-15 ft range.

3. Turn the SM-L200 back on.

4. In the SwipeSimple app > Settings > Device Management, pull and release the Device

Management panel to refresh it.

5. If you’re using an Andriod device,

a. Ensure that your printer is not paired with another device.

In the Settings app of your device, go to Bluetooth and look for your SM-L200 device in

the Paired Devices section.

Tap on the gear icon and select Unpair.

Follow the steps in Step 2 to repair the SM-L200 with your Android device.

1. Ensure that your SM-L200 is fully charged.

2. Tocharge your SM-L200, use the enclosed micro U SB charging cable in the box. The Power

light will blink green when charging, and will be constantly green when fully charged. A full

charge may take up to 5 hours. Please ensure that you do not remove the battery pack while

charging.

The battery pack can be charged approximately 500 times before losing performance.

3. Topower up your SM-L200, press and hold the MODE button for 5 seconds.

Quick Troubleshooting Steps

The SM-L200 uses thermal receipt paper, please ensure that you are using the recommended paper roll.

1. Open printer cover.

2. Flip paper roll over and close printer cover.

3. Try re-printing a test receipt.

4. If receipts are still blank, it is likely that the paper roll isn’t a thermal receipt paper roll. Please

contact your Merchant Service Provider to purchase thermal receipt paper.

1. Enter Menu Mode by pressing and holding both the MODE and FEED buttons for 5 seconds.

2. Using the MODE button, select 2 System Setting. Confirm selection by pressing the FEED button.

3. Ignore the Input Password screen, and press and hold the FEED button 5 seconds to enter

Settings Menu.

4. Using the MODE button, select 6-Factory Reset. Confirm selection by pressing the FEED button.

5. Using the MODE button, select 1-Factory Reset to confirm that you wish to reset your SM-L200

back to its factory settings.

6. Press and hold the FEED button for 5 seconds to reset printer.

7. Press and hold MODE button to power printer back up.

Toexit any current screens or return to previous menu, simply press and hold the FEED button for 5

seconds.

This most likely indicates that the printer cover is open, the printer is out of paper, or the paper roll is not

loaded correctly. Please check the SM-L200’s LCD screen for an error message.

1. Open the printer cover and remove the paper roll, or reload a new roll if your printer’s paper is

running low.

2. Reload the paper roll and close the cover. Please ensure that the paper roll is loaded in the correct

direction.

SM-L200 ERROR LIGHT BLINKS BLUE

RECEIPT PRINTS OUT BLANK

RESETTING THE SM-L200 BACK TO FACTORY MODE

1. Ensure that your card reader is fully charged.

2. Tocharge your card reader, use the enclosed micro USB charging cable in the box.

The LED status indicator will be red when charging, and will be green (will be off for Swift B250)

when fully charged. A full charge may take up to 2 hours.

3. Swift B200 and Swift B250: Topower up your card reader, press and hold the power button for 5

seconds. The LED indicator will blink green for the Swift B200 and blink blue for the Swift B250

when successfully switched on.

Ensure that your device’s OS and the SwipeSimple app are up to date. SwipeSimple Register requires

iOS version 9.0 and above, Android version 5.0, and SwipeSimple 4.6.0 and above.

Eclipse A200:

1. Ensure that your card reader is plugged in firmly by removing and reconnecting the card reader.

You may need to remove any protective sleeve or casing.

2. Ensure that the media volume or other audio settings on your device is maximized.

Swift B200 and Swift B250:

1. Toggle your device’s Bluetooth setting off and then on again. Ensure that both your device and

card reader are within a 10-15 ft range.

2. Both Swift B200 and Swift B250 utilize Bluetooth Low Energy technology which does not require a

pairing process. Ensure that your card reader is not paired in the Settings app of your device.

3. Power down your card reader and switch it back on.

4. In the SwipeSimple app > Settings > Device Management, pull and release the Device

Management panel to refresh it.

ISSUES POWERING UP THE CARD READER

ISSUES CONNECTING THE CARD READER

Ensure that your card reader is fully charged.

Swiped Payments: Ensure that the magnetic stripe on the card is facing the right direction when swiping.

Swipe the card in a slow fluid manner when prompted by SwipeSimple.

Dipped Payments: Ensure that the chip on the card is facing the right direction when being dipped.

Ensure that the card remains inserted and is only removed when prompted by SwipeSimple.

Tapped Payments: Ensure that the payment device is being tapped on the card reader area that

displays the NFC, Apple Pay, and Google Pay icons when prompted by SwipeSimple.

Use a paperclip and insert it in to small reset button located at the bottom of the reader.

Eclipse A200: The button is located to the right of the audio jack.

Swift B200: The button is located to the left of the charging port.

Swift B250: The button is located to the right of the charging port.

The SM-L200 is a thermal printer, and uses special thermal receipt paper that does not require any

ink or toner ribbon. Please ensure that you use the recommended receipt paper.

Manufacturer: Star Micronics

Model: TRF58-D40-C12

Size: Roll (2.28 in x 50 ft)

Additional receipt paper rolls are usually sold in a case of 12 rolls.

Please contact your Merchant Service Provider to purchase additional receipt paper rolls.

ISSUES ACCEPTING CREDIT CARDS

RESETTING THE CARD READER

ORDERING ADDITIONAL RECEIPT PAPER ROLLS

For more information,

please visit home.swipesimple.com/support-center

or contact your Retriever Merchant Solutions

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Table of contents

RETRIEVER SwipeSimple Eclipse A200 User manual

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