Johnson Controls Kantech tyco ioSmart User manual

D29008984R004
DN2187-2007
Building Technologies & Solutions
www.kantech.com
2020-07-21
ioSmart Card Reader Installation Guide

2 ioSmart Card Reader Installation Guide

Contents
ContentsTYCO INTERNATIONAL LTD END-USER LICENSE AGREEMENT................................................................. 5
Technical support........................................................................................................................................... 8
United States and Canada.................................................................................................................. 8
Latin America and Caribbean............................................................................................................. 8
Europe, Middle East, and Africa......................................................................................................... 9
Asia Pacific............................................................................................................................................ 9
Copyright information................................................................................................................................. 11
Safety instructions....................................................................................................................................... 12
System overview........................................................................................................................................... 13
Unpacking the ioSmart card reader................................................................................................ 14
ioSmart mobile smart keys......................................................................................................................... 15
Changing the ioSmart card reader from standard to panel-less mode..................................... 16
Changing the ioSmart card reader from panel-less to standard mode..................................... 16
Upgrading the ioSmart card reader.......................................................................................................... 17
ioSmart card reader models....................................................................................................................... 18
Mullion ioSmart card reader............................................................................................................ 18
Single Gang ioSmart card reader.................................................................................................... 20
Technical features........................................................................................................................................ 21
Wiegand mode................................................................................................................................... 21
RS-485 mode...................................................................................................................................... 21
BLE mode............................................................................................................................................ 21
RFID technologies.............................................................................................................................. 21
Capacitive touch keypad................................................................................................................... 21
Auto-detection................................................................................................................................... 21
LED status bar.................................................................................................................................... 22
Optical tamper................................................................................................................................... 22
Technical specifications............................................................................................................................... 23
Mounting....................................................................................................................................................... 25
Mounting the ioSmart card reader................................................................................................. 25
Wiring............................................................................................................................................................ 27
Wiring distance.................................................................................................................................. 27
Six pole screwless terminal block.................................................................................................... 29
RS-485 mode............................................................................................................................................. 29
Wiegand mode......................................................................................................................................... 29
RS-485 wiring..................................................................................................................................... 30
RS-485 CAT5 wiring............................................................................................................................ 31
RS-485 lock output wiring................................................................................................................. 32
BLE lock output wiring for panel-less mode.................................................................................. 33
Wiegand wiring.................................................................................................................................. 34
Wiegand CAT5 wiring........................................................................................................................ 35
ioSmart Card Reader Installation Guide 3

Connecting multiple readers to a controller.................................................................................. 35
Daisy chain wiring.................................................................................................................................... 36
Star wiring................................................................................................................................................. 37
Configuring the reader................................................................................................................................ 38
Configuring the reader using the terminals.................................................................................. 38
Factory default (SSF transmission format)........................................................................................... 38
Hard reset (SSF transmission format)................................................................................................... 39
34-bit transmission format..................................................................................................................... 40
26-bit transmission format..................................................................................................................... 41
Sending the unique identifier (UID)...................................................................................................... 42
Configuring the reader using a Kantech smartcard..................................................................... 43
Compliance specifications........................................................................................................................... 44
FCC....................................................................................................................................................... 44
CE compliance.................................................................................................................................... 44
UL Standards compliance................................................................................................................. 44
NIST (National Institute of Standards and Technology)............................................................... 45
RoHS (Restriction on Hazardous Substances)............................................................................... 45
WEEE (Waste Electrical and Electronic Equipment)....................................................................... 45
ioSmart Card Reader Installation Guide4

TYCO INTERNATIONAL LTD END-USER LICENSE
AGREEMENT
FOR KANTECH Software provided with or without products or components
IMPORTANT - READ CAREFULLY
KANTECH Software purchased with or without Products and Components is copyrighted and is
purchased under the following license terms:
• This End-User License Agreement (“EULA”) is a legal agreement between You (the company,
individual or entity who acquired the Software and any related Hardware) and KANTECH, the
manufacturer of the integrated security systems and the developer of the software and any
related products or components (“HARDWARE”) which You acquired.
• If the KANTECH software product (“SOFTWARE PRODUCT” or “SOFTWARE”) is intended to
be accompanied by HARDWARE, and is NOT accompanied by new HARDWARE, You may not
use, copy or install the SOFTWARE PRODUCT. The SOFTWARE PRODUCT includes computer
software, and may include associated media, printed materials, and “online” or electronic
documentation.
• Any software provided along with the SOFTWARE PRODUCT that is associated with a separate
end-user license agreement is licensed to You under the terms of that license agreement.
• By installing, copying, downloading, storing, accessing or otherwise using the SOFTWARE
PRODUCT, You agree unconditionally to be bound by the terms of this EULA, even if this EULA
is deemed to be a modification of any previous arrangement or contract. If You do not agree
to the terms of this EULA, KANTECH is unwilling to license the SOFTWARE PRODUCT to You,
and You have no right to use it.
SOFTWARE PRODUCT LICENSE
a - The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties, as
well as other intellectual property laws and treaties. The SOFTWARE PRODUCT is licensed, not sold.
1 - GRANT OF LICENSE - This EULA grants You the following rights:
a - Software Installation and Use - For each license You acquire, You may have only one copy of the
SOFTWARE PRODUCT installed.
b - Storage/Network Use - The SOFTWARE PRODUCT may not be installed, accessed, displayed, run,
shared or used concurrently on or from different computers, including a workstation, terminal or
other digital electronic device (“Device”). In other words, if You have several workstations, You will
have to acquire a license for each workstation where the SOFTWARE will be used.
c - Backup Copy - You may make back-up copies of the SOFTWARE PRODUCT, but You may only have
one copy per license installed at any given time. You may use the back-up copy solely for archival
purposes. Except as expressly provided in this EULA, You may not otherwise make copies of the
SOFTWARE PRODUCT, including the printed materials accompanying the SOFTWARE.
2 - DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS
a - Limitations on Reverse Engineering, Decompilation and Disassembly - You may not reverse
engineer, decompile, or disassemble the SOFTWARE PRODUCT, except and only to the extent that
such activity is expressly permitted by applicable law notwithstanding this limitation. You may not
make any changes or modifications to the Software, without the written permission of an officer of
KANTECH. You may not remove any proprietary notices, marks or labels from the Software Product.
You shall institute reasonable measures to ensure compliance with the terms and conditions of this
EULA.
5ioSmart Card Reader Installation Guide

b - Separation of Components - The SOFTWARE PRODUCT is licensed as a single product. Its
component parts may not be separated for use on more than one HARDWARE unit.
c - Single INTEGRATED PRODUCT - If You acquired this SOFTWARE with HARDWARE, then the
SOFTWARE PRODUCT is licensed with the HARDWARE as a single integrated product. In this case,
the SOFTWARE PRODUCT may only be used with the HARDWARE as set forth in this EULA.
d - Rental - You may not rent, lease or lend the SOFTWARE PRODUCT. You may not make it available
to others or post it on a server or web site.
e - Software Product Transfer - You may transfer all of Your rights under this EULA only as part
of a permanent sale or transfer of the HARDWARE, provided You retain no copies, You transfer
all of the SOFTWARE PRODUCT (including all component parts, the media and printed materials,
any upgrades and this EULA), and provided the recipient agrees to the terms of this EULA. If
the SOFTWARE PRODUCT is an upgrade, any transfer must also include all prior versions of the
SOFTWARE PRODUCT.
f - Termination - Without prejudice to any other rights, KANTECH may terminate this EULA if You fail
to comply with the terms and conditions of this EULA. In such event, You must destroy all copies of
the SOFTWARE PRODUCT and all of its component parts.
g - Trademarks - This EULA does not grant You any rights in connection with any trademarks or
service marks of KANTECH or its suppliers.
3 - COPYRIGHT
All title and intellectual property rights in and to the SOFTWARE PRODUCT (including but not
limited to any images, photographs, and text incorporated into the SOFTWARE PRODUCT), the
accompanying printed materials, and any copies of the SOFTWARE PRODUCT, are owned by
KANTECH or its suppliers. You may not copy the printed materials accompanying the SOFTWARE
PRODUCT. All title and intellectual property rights in and to the content, which may be accessed
through use of the SOFTWARE PRODUCT, are the property of the respective content owner and
may be protected by applicable copyright or other intellectual property laws and treaties. This
EULA grants You no rights to use such content. All rights not expressly granted under this EULA are
reserved by KANTECH and its suppliers.
4 - EXPORT RESTRICTIONS
You agree that You will not export or re-export the SOFTWARE PRODUCT to any country, person, or
entity subject to US export restrictions.
5 - CHOICE OF LAW
This Software License Agreement is governed by the laws of the State of New York.
6 - LIMITED WARRANTY
a - NO WARRANTY
KANTECH PROVIDES THE SOFTWARE “AS IS” WITHOUT WARRANTY. KANTECH DOES NOT WARRANT
THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT OPERATION OF THE SOFTWARE
WILL BE UNINTERRUPTED OR ERROR-FREE.
b - CHANGES IN OPERATING ENVIRONMENT
KANTECH shall not be responsible for problems caused by changes in the operating characteristics
of the HARDWARE, or for problems in the interaction of the SOFTWARE PRODUCT with non-
KANTECH SOFTWARE or HARDWARE PRODUCTS.
c - LIMITATION OF LIABILITY; WARRANTY REFLECTS ALLOCATION OF RISK
IN ANY EVENT, IF ANY STATUTE IMPLIES WARRANTIES OR CONDITIONS NOT IN THIS LICENSE
AGREEMENT, KANTECH'S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS LICENSE AGREEMENT
SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU TO LICENSE THE
SOFTWARE PRODUCT AND FIVE US DOLLARS (USD$5.00). BECAUSE SOME JURISDICTIONS DO
ioSmart Card Reader Installation Guide6

NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
d - DISCLAIMER OF WARRANTIES
THIS WARRANTY CONTAINS THE ENTIRE WARRANTY AND SHALL BE IN LIEU OF ANY AND ALL
OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) AND OF ALL OTHER OBLIGATIONS
OR LIABILITIES ON THE PART OF KANTECH. KANTECH MAKES NO OTHER WARRANTIES. KANTECH
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON PURPORTING TO ACT ON ITS BEHALF
TO MODIFY OR TO CHANGE THIS WARRANTY, NOR TO ASSUME FOR IT ANY OTHER WARRANTY OR
LIABILITY CONCERNING THIS SOFTWARE PRODUCT.
e - EXCLUSIVE REMEDY AND LIMITATION OF WARRANTY
UNDER NO CIRCUMSTANCES SHALL KANTECH BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES BASED UPON BREACH OF WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY. SUCH DAMAGES
INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF THE SOFTWARE PRODUCT
OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE OR REPLACEMENT
EQUIPMENT, FACILITIES OR SERVICES, DOWN TIME, PURCHASERS TIME, THE CLAIMS OF THIRD
PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.
WARNING: KANTECH recommends that the entire system be completely tested on a
regular basis. However, despite frequent testing, and due to, but not limited to, criminal
tampering or electrical disruption, it is possible for this SOFTWARE PRODUCT to fail to
perform as expected.
7ioSmart Card Reader Installation Guide

Technical support
See the following technical support contact details and opening hours in your region.
United States and Canada
For technical support, use the phone number for your area or go to:
https://kantech.com/Support/Contact_Technical_Support_Advanced.aspx.
Table 1: United States and Canada telephone numbers
Area Call type Opening times: 08:00 to 20:00 (EST)
United States and Canada Toll free [phone]
United States and Canada Toll free [phone] option 4
Latin America and Caribbean
For technical support, contact us at one of the following email addresses or use the phone number
for your area.
• For access technical support, email [email protected].
• For video technical support, email [email protected].
• For technical training inquiries, email [email protected].
Table 2: Latin America and Caribbean telephone numbers
Area Call type Opening times: 08:00 to 20:00 (EST)
Latin America and Caribbean Toll free [phone]
Latin America and Caribbean Toll free [phone]
Argentina, Buenos Aires Direct [phone]
Brazil, Sao Paolo Direct [phone]
Chile, Santiago Direct [phone]
Colombia, Cali Direct [phone]
Colombia, Medellin Direct [phone]
Costa Rica, National VOIP Direct [phone]
Dominican Republic, Santo Domingo Direct [phone]
El Salvador, San Salvador Direct [phone]
Guatemala, Guatemala City Direct [phone]
Mexico, Mexico City Direct [phone]
Panama, Panama City Direct [phone]
Peru, Lima Direct [phone]
Venezuela, Caracas Direct [phone]
ioSmart Card Reader Installation Guide8

Europe, Middle East, and Africa
For technical support, contact us at one of the following email addresses or use the phone number
for your area.
• For technical post-sales inquiries, email [email protected].
• For technical training inquiries, email [email protected].
• For all licensing inquiries, email [email protected].
Table 3: Europe, Middle East, and Africa telephone numbers
Area Call type Opening times: 08:00 to 18:00 (CET)
Europe, Middle East, and Africa Toll free [phone]
Europe, Middle East, and Africa Direct [phone]
Bahrain Direct (0)800 04127
Belgium Direct +0800 76 452
Denmark Direct [phone]
France Direct +0800 90 79 72
Germany Direct +0800 1806 757
Greece Direct 00800 312 294 53
Ireland Direct [phone]
Israel Direct [phone]
Italy Direct [phone]
KSA Direct [phone]
Kuwait Direct (0)22062915
Lebanon Direct 01 426 801, new dial tone and then dial 8552 3436
77
Nordic Countries Direct 04494 9001
Oman Direct [phone]
Qatar Direct (00) 800100841
Russia Direct 81 0800 2052 1031
South Africa Direct [phone]
Spain Direct [phone]
Turkey Direct +00800 3192 3007
United Arab Emirates Direct (0)800 0310 7123
United Kingdom Direct [phone]
Asia Pacific
For technical support, contact us at one of the following email addresses or use the phone number
for your area.
• For video technical support, email [email protected].
• For technical training inquiries, email [email protected].
• For all licensing inquiries, email [email protected].
9ioSmart Card Reader Installation Guide

Table 4: Asia Pacific telephone numbers
Area Call type Opening times: 09:00 to 18:00 (CST China Standard
Time) and 09:00 to 19:00 (India Time)
Asia Pacific Toll free + 800 2255 8926
Australia Direct [phone]
China Direct [phone]
India Direct [phone]
Oceania and New Zealand Direct [phone]
ioSmart Card Reader Installation Guide10

Copyright information
© 2020 Johnson Controls. All rights reserved. JOHNSON CONTROLS, TYCO and KANTECH are
trademarks of Johnson Controls.
11ioSmart Card Reader Installation Guide

Safety instructions
This equipment, RS-485 ioSmart Card Reader, shall be installed and used within an environment
that provides the pollution degree max 2 and overvoltages category II, in NON HAZARDOUS
LOCATIONS only. The equipment is FIXED and is powered from a Limited Power Source from the
controller to which it is connected; it is designed to be installed by Service Persons only; [Service
Person is defined as a person having the appropriate technical training and experience necessary
to be aware of hazards to which that person may be exposed in performing a task and of measures
to minimize the risks to that person or other persons].
ioSmart Card Reader Installation Guide12

System overview
Kantech ioSmart card readers in RS-485 mode provide end-to-end encryption when they are
used with other products such as Kantech controllers and EntraPass access control management
software.
The ioSmart card readers in RS-485 mode use AES 128-bit (U.S. NIST encryption specification)
between the following:
• The ioSmart card reader and the ID badge credentials.
• The ioSmart card reader and the Kantech controller.
• The Kantech controller and the EntraPass software. An IP or RS-485 connection is required.
Figure 1: ioSmart card reader encryption overview
Table 5: ioSmart card reader encryption overview
Callout Description
A EntraPass
B Master
C Subordinate
D IP (AES 128-bit encrypted)
E Standard RS-485
13ioSmart Card Reader Installation Guide

Table 5: ioSmart card reader encryption overview
Callout Description
F RS-485 (AES 128-bit encrypted)
G RS-485 Protocol M (AES 128-bit encrypted)
H MIFARE PLUS EV1 (AES 128-bit encrypted)
I HID Prox, ioProx, HID Iclass CSN
The ioSmart card readers support the transmission of card numbers using Wiegand protocol.
The ioSmart card readers support the following formats:
• Standard 34-bit format
• Standard 26-bit format
• Most common HID formats
• Other Kantech proprietary formats including eXtended Secure Format (XSF) and Smartcard
Secure Format (SSF)
You can install ioSmart card readers inside or outside. For PIN entry and other functions, some
models integrate a backlit, capacitive touch keypad. For security purposes, you must install panel-
less (no controller) readers on the secure side of the door.
To upgrade easily, some models support both ioSmart card technology and Kantech ioProx
proximity technology.
Note: For information about the available models and the supported credentials for each
model, see Technical specifications.
Unpacking the ioSmart card reader
Before you install the reader, check that the product box contains the following items:
• One ioSmart card reader
• Two 11.1K Ω resistors
• Four 5.6K Ω resistors
• One Phillips head screw, #6-32
• One ioSmart Card Reader Installation Sheet
ioSmart Card Reader Installation Guide14

ioSmart mobile smart keys
Using the ioSmart card reader Bluetooth low energy (BLE) mobile technology, smart keys
provide panel-less, managed access to offline doors, or other powered, lock-controlled openings.
Administrators can create, edit, issue, and revoke smart keys for personnel, remotely and on
demand, without access to physical cards.
In panel-less mode, ioSmart card readers do not require any local network connectivity and provide
cloud-managed access control for mobile users even when the mobile device hosting the EntraPass
mobile application is disconnected from the internet. Tyco Cloud services manage the smart keys
and deliver them to the EntraPass go Pass mobile application.
WARNING: Controlled door locks may be governed by regulatory bodies and must always
be installed according to local regulations. In most instances, there are strict limitations to
installing fail-secure devices and fail-safe locking devices such as magnetic locks or other
similar locking devices on doors that are used as emergency exits.
Figure 2: ioSmart mobile smart keys
Table 6: ioSmart mobile smart keys
Callout Description
A Smartphone with the EntraPass go Pass application
B Smart key
C ioSmart card reader
D Door strike
15ioSmart Card Reader Installation Guide

Changing the ioSmart card reader from standard to panel-
less mode
To change the ioSmart card reader from standard mode to panel-less mode, complete the following
steps:
1. If the reader is connected to a controller and authenticated, you must factory default it
before you can configure it as a panel-less reader. To factory default the reader, see Factory
default (SSF transmission format).
2. To define the reader as panel-less, log on to Tyco Cloud: https://cloudvue.com/login.
a. On the Live page, on the Access tab, find the reader and click the Edit icon.
b. On the Settings page, in the General pane, from the Function Mode list, select
Panelless (Mobile Smart Key Door).
3. From the EntraPass go Pass application, send three valid unlock requests in panel-less mode.
When an ioSmart card reader is in panel-less mode, it does not generate Wiegand code and it
cannot be connected over RS-485 to a controller.
Changing the ioSmart card reader from panel-less to
standard mode
To change the ioSmart card reader from panel-less mode to standard mode, factory default or
perform a hard reset on the reader.
Important: Forcing the reader to factory default deletes all custom settings from the reader,
and you may need to contact technical support to reset it. Therefore, it is highly recommended
not to factory default a panel-less reader but to perform a hard reset instead. To perform a
hard reset, see Hard reset (SSF transmission format).
ioSmart Card Reader Installation Guide16

Upgrading the ioSmart card reader
The ioSmart card readers are field upgradable with future firmware releases and can be upgraded
using RS-485 communication with a KT-1 or KT-400 controller through EntraPass or through the KT-
Standalone connection.
If you use a Kantech controller with EntraPass, perform upgrades on the Operation tab.
If you use the KT-Standalone connection, perform upgrades under Admin > Firmware > Update
ioSmart.
Note: You cannot perform field upgrades in panel-less mode.
17ioSmart Card Reader Installation Guide

ioSmart card reader models
There are two ioSmart card reader sizes, the Mullion and the Single Gang. The Mullion has three
models and the Single Gang has three models.
Mullion ioSmart card reader
The following table lists the Mullion ioSmart card reader models.
Table 7: Mullion ioSmart card reader models
Model Type RFID
KT-MUL-SC Mullion 13.56 MHz
KT-MUL-MT Multi-technology Mullion 13.56 MHz + 125 kHz
KT-MUL-MT-KP Multi-technology Mullion with a keypad 13.56 MHz + 125 kHz
The following figure shows the dimensions of the Mullion ioSmart card reader.
Figure 3: Mullion ioSmart card reader dimensions
Table 8: Mullion ioSmart card reader dimensions
Callout Description
A 1.770 in. (44.96 mm)
B Reader with a keypad
C Rear view of the reader
ioSmart Card Reader Installation Guide18

Table 8: Mullion ioSmart card reader dimensions
Callout Description
D 0.643 in. (16.32 mm)
E 3.254 in. (82.65 mm)
F 0.669 in. (16.99 mm)
G Elevation
H 0.964 in. (24.48 mm)
I 4.565 in. (115.95 mm)
19ioSmart Card Reader Installation Guide

Single Gang ioSmart card reader
The following table lists the Single Gang ioSmart card reader models.
Table 9: Single Gang card reader models
Model Type RFID
KT-SG-SC Single Gang 13.56 MHz
KT-SG-MT Multi-technology Single Gang 13.56 MHz + 125 kHz
KT-SG-MT-KP Multi-technology Single Gang with a keypad 13.56 MHz + 125 kHz
The following figure shows the dimensions of the Single Gang ioSmart card reader.
Figure 4: Single Gang ioSmart card reader dimensions
Table 10: Single Gang ioSmart card reader dimensions
Callout Description
A 2.820 in. (71.63 mm)
B Reader with a keypad
C Rear view of the reader
D 0.643 in. (16.32 mm)
E 3.254 in. (82.65 mm)
F 0.669 in. (16.99 mm)
G Elevation
H 0.964 in. (24.48 mm)
I 4.565 in. (115.95 mm)
ioSmart Card Reader Installation Guide20