RGBlink MSP 331 User manual

MSP 331
Quick Start
MSP 331
Quick Start

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1.Product Introduction
MSP 331,a 4K recording HDMI to USB-C video capture device, can capture a single HDMI input signal. It
compatible with Windows 7, 8, 8.1, 10, Linux OS, Mac OS and Android system. Compatible with a variety
of USB 3.0 chipsets (Intel, Renesas, ASMedia, Fresco Logic), backward compatible with USB 2.0. Its
Type-C output meets UVC and UAC standard,without having to install drivers and settings ,the real
plug-and-play,easy to use.
RGBlink offers solutions to demanding technical problem. Any application questions, or required further
information, please contact with our customer Support Engineers.
System Connection Diagram
2.Package Accessory
1）MSP 331 ×1
2）Type-C cable×1
3）Quick Start×1
MSP 331 System Connection

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3.Operating Instruction
3.1 System Requirements
OS: Windows 10 64-bit, Mac OS 10.13 or above recommended
Hardware
Desktop computers
Notebook computer
CPU
Intel Core i5-6XXX 8G or above
Intel Core i7-7700HQ 8G or above
Graphics
NVIDIA GeForce GTX 1060 8G or above
RAM
8G or above
Port
USB 3.0/USB 3.1/USB 3.2
3.2 Instruction
Preview Settings
1）Open OBS, select the second "Source" box in the lower left corner, click "+" and select "Video Capture
Device", click "OK "
2）Double-click "Video Capture Device" or right-click "Video Capture Device" - "Properties", set as shown,
click "OK "
Note: Please use the original cable to connect to the computer USB3.0 interface, if the preview resolution only shows
1280*720 at the highest, it means that the capture box is not correctly connected to the computer USB3.0 interface,
please check : ①Computer USB interface type; ②Whether the USB cable used is the original cable.
©Xiamen RGBlink Science & Technology Co., Ltd.
Ph: [phone] | [email protected] | www.rgblink.com
3
3.Operating Instruction
3.1 System Requirements
OS: Windows 10 64-bit, Mac OS 10.13 or above recommended
Hardware
Desktop computers
Notebook computer
CPU
Intel Core i5-6XXX 8G or above
Intel Core i7-7700HQ 8G or above
Graphics
NVIDIA GeForce GTX 1060 8G or above
RAM
8G or above
Port
USB 3.0/USB 3.1/USB 3.2
3.2 Instruction
Preview Settings
1）Open OBS, select the second "Source" box in the lower left corner, click "+" and select "Video Capture
Device", click "OK "
2）Double-click "Video Capture Device" or right-click "Video Capture Device" - "Properties", set as shown,
click "OK "
Note: Please use the original cable to connect to the computer USB3.0 interface, if the preview resolution only shows
1280*720 at the highest, it means that the capture box is not correctly connected to the computer USB3.0 interface,
please check : ①Computer USB interface type; ②Whether the USB cable used is the original cable.

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Ph: [phone] | [email protected] | www.rgblink.com
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Sound Settings
Right click on the "Speaker" icon in the lower right corner of your computer and "Open Sound Settings"
Select "Sound Control Panel" and set it as shown below:
Recording Settings
1）Click "Settings" at the bottom right corner of OBS, select "Output", choose the video save path, format,
quality, etc., click "OK"
2）Click "Audio", select "Microphone/Auxiliary Audio Device"-"HDMI (4K USB3.0 Capture)"
Note: When recording streaming video with OBS, it is recommended to use "Hardware (NVENC)" or "Hardware (AMD)"
encoding method in order to make reasonable use of computer resources, as shown below
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Ph: [phone] | [email protected] | www.rgblink.com
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Sound Settings
Right click on the "Speaker" icon in the lower right corner of your computer and "Open Sound Settings"
Select "Sound Control Panel" and set it as shown below:
Recording Settings
1）Click "Settings" at the bottom right corner of OBS, select "Output", choose the video save path, format,
quality, etc., click "OK"
2）Click "Audio", select "Microphone/Auxiliary Audio Device"-"HDMI (4K USB3.0 Capture)"
Note: When recording streaming video with OBS, it is recommended to use "Hardware (NVENC)" or "Hardware (AMD)"
encoding method in order to make reasonable use of computer resources, as shown below

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Ph: [phone] | [email protected] | www.rgblink.com
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4.Problem Analysis
Failure phenomenon
Failure Analysis
Reason：HDMI input no signal or connection failure
Solution：1）Check if the HDMI IN input is normal
2）Re-plug the HDMI IN connector
Reason ： The resolution is not supported (such as input 1080P ,
recording resolution select 3840 * 2160)
Solution：Adjust the input resolution of the signal source or adjust the
recording resolution to make it fit (the recording resolution
must not be higher than the input resolution)
Reason：HDMI input signal supports HDCP，
Solution：Turn off the source HDCP, such as PS4, select "Settings" -
"System" - "Enable HDCP", deselect
Input only up to
1280*720
Reason：Transfer rate is the transfer rate of USB 2.0
Solution：1）Check the type of computer USB interface, replace the
USB3.0 interface; 2）Check if the USB cable used is the original cable
Encoding overload,
frame loss during
recording or
streaming
Reason: The computer configuration is too low or the hardware
encoding preset is not used, which cannot meet the collection
requirements
Solution：1）Encoding methods such as hardware (NVENC) or hardware
(AMD) when recording or pushing streams
2）Reduce the resolution and frame rate of a recording or push stream
No Video
Not Support
HDCP
Protection

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Ph: [phone] | [email protected] | www.rgblink.com
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5.Contact Information
Warranty:
All video products are designed and tested to the highest quality standard and backed by full 1 years parts and
labor warranty. Warranties are effective upon delivery date to customer and are non-transferable. RGBlink
warranties are only valid to the original purchase/owner. Warranty related repairs include parts and labor, but do
not include faults resulting from user negligence, special modification, lighting strikes, abuse(drop/crush), and/or
other unusual damages.
The customer shall pay shipping charges when unit is returned for repair.
Headquarter: S601 Weiye Building Torch Hi-Tech Industrial Development Zone Xiamen, Fujian Province, P.R.C
● Tel: [phone]
● Fax: [phone]
● Customer Hotline: [phone]
● Web: http://www.rgblink.com
● E-mail: [e-mail]