RHUB TM-210 Use and care manual

TM-210, TM-270, TM-510, TM-560, TM-600,
TM-800, TM-1000, TS-300, TS-700, TW-100
Administrator Manual
Version 5.1
The RHUB TM-210 and TM-270 “6-in-1” web conferencing
and TW-100 webinar servers
The RHUB TM-510 and TM-560 “6-in-1” web conferencing
and TS-300 remote support servers
RHUB Communications, Inc.
4340 Stevens Creek Blvd.
Suite 282
San Jose, CA 95129
[e-mail]
http://www.rhubcom.com
The RHUB TM-600, TM-800 and TM-1000 “6-in-1” web
conferencing and TS-700 remote support appliances

Contents
1.INSTALLATION & REGISTRATION ................................................................. 3
1.1.ACCESSING YOUR RHUB WEB CONFERENCING SERVER..................................... 3
1.2REGISTERING YOUR RHUB WEB CONFERENCING SERVER.................................. 5
2.CONFIGURING THE RHUB WEB CONFERENCING SERVER.................... 6
2.1.CONFIGURE SERVER IP SETTINGS........................................................................ 8
2.2.SYSTEM SETTINGS ............................................................................................. 10
2.3.MANAGING YOUR SSL CERTIFICATE................................................................. 13
2.4.SCHEDULED MEETINGS AND ACTIVE MEETINGS................................................ 15
2.5.RESTORE OR TRANSFER EXISTING,EXPIRED OR DELETED MEETINGS ............... 16
2.6.CUSTOMIZING THE MEETING START AND PROMOTION PAGES ........................... 16
2.7.WEBINAR REGISTRATION................................................................................... 19
2.8.INTEGRATION WITH APPLICATION SERVER ........................................................ 21
2.9.INTEGRATION WITH LDAP FOR USER AUTHENTICATION................................... 21
2.10.INTEGRATION WITH A PBX SYSTEM OPTION ..................................................... 22
3.CONFIGURING THE FIREWALL..................................................................... 25
3.1.BEHIND FIREWALL AND ACCESSIBLE BY USERS OUTSIDE FIREWALL................. 25
3.2.OUTSIDE THE FIREWALL .................................................................................... 26
3.3.BEHIND FIREWALL AND NOT ACCESSIBLE BY USERS OUTSIDE FIREWALL......... 27
4.MANAGE USERS .................................................................................................. 28
4.1.USER GROUPS.................................................................................................... 29
5.START MEETINGS............................................................................................... 31
6.REPORTING .......................................................................................................... 33
7.RESET SERVER.................................................................................................... 34
8.LICENSE UPGRADES: ADDITIONAL MEETING ROOMS AND USERS.. 35
9.RHUB HIGH AVAILABILITY CONFIGURATION AND OPERATION...... 36
9.1.BACKUP YOUR DATABASE................................................................................. 36
9.2.SET UP YOUR HA SERVERS ................................................................................ 37
9.3.START OR STOP HA SERVERS ............................................................................ 37
9.4.CHECK THE HA SERVER STATUS ....................................................................... 37
9.5.TEST IF HA WORKS PROPERLY.......................................................................... 38
SUPPORT CONTACT................................................................................................... 40
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1. Installation & Registration
The Web conferencing server package includes:
TM-200, TM-260, TS-300, TM-510, TM-560, TM-600 TM-800, TM-1000, or TS-700 server
Analog console cable
Power cord. Power brick (for TM-200, TS-300, TM-260, TM-250E, and TM-550 only)
1.1. Accessing your RHUB Web Conferencing Server
There are two ways to access the TM-200 and TM-260 servers: by using plug-and-play or by
using a direct cable connect. To access the TM-510, TM-560, TM-600, TM-800, TM-1000, TS-300
and TS-700 servers, use plug-and-play. In all cases, an Internet browser needs to be used to
access and configure the server.
I. Plug-and-Play
This method requires that you have:
A DHCP server on your network
A computer with Microsoft Windows (2000, XP, Vista, Windows 7, or Windows 8)
It is important to follow the instructions below to start the server for initial setup:
1. Connect the server with an Ethernet cable (not a crossover cable) to your network
2. Plug in the power cord to automatically power on the server
3. Wait for the ready light to turn green. This usually takes about 30 seconds.
Open a browser on your computer and type “http://myonlinemeeting”. The following page should
appear:
Figure 1.1 Home Page
If the page does not display and you are familiar with your router, check the IP address your
router has assigned to the RHUB server, which is named “myonlinemeeting”. Then input the IP
address in your browser’s address bar and you will be able to access the RHUB server.
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If the page does not display and you are not familiar with your router, go to the following initial
startup method.
II. Local Access
For the TM-600, TM-800, TM-1000, and TS-700 servers only, if you fail to access the server by
the above method, do the following:
Plug in your keyboard, mouse and monitor to the server
Power on the server
Wait for 1 minute
Type “turbomeeting” as the Username and “password” as the Password
Wait for up to a couple of minutes and you will be connected to the Fedora desktop.
Open a browser by clicking the browser icon on the top banner
This will take you to the TurboMeeting web login page (Figure 1.2)
Follow the sections below to configure the server using the browser.
Figure 1.2. Login
For the TM-250-E, TM-550, TM-510 and TM-560 servers only, if you fail to access the server by
Plug-and-Play, do the following:
Plug a serial cable between the server and a computer
Power on the server
Wait for 1 minute
Use HyperTerminal or the open source Tera Term program. The serial port settings are:
Baud rate: 115200 Data: 8 bit Parity: none Stop: 1 bit
Type “admin” as the Username and “password” as the Password
Type “ifconfig” to determine the IP address (inet addr) of the server
Follow the sections below to configure the server using the browser.
III. Direct-Cable Connection
The direct-cable connection method is for the TM-200, TM-260, TM-210, TM-270, TM-510 and
TM-560. Before you use this method, configure your computer (in any operating system) with the
following IP setting:
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Next, do the following:
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Disconnect your computer from any network including the wireless
Power on the RHUB server (as described above)
Wait for the ready light to turn green. This usually takes about 90 seconds
Connect the RHUB server to your computer using a crossover-cable or any internet cable
On your computer, open a browser and in the address bar type http://192.168.1.192.
The home page (Figure 1.1) should display.
Because your server is not connected to the Internet, when you click the link “Web
Conferencing Server Management”, the registration page (Figure 1.3) will not display. To
bypass the registration page, type http://192.168.1.192/as/wapi/login?b=y.
Once you have accessed the meeting server, you are ready to configure the server. Do not
disconnect your computer from the meeting server before you complete the configuration
described in the next section. After the configuration, connect the RHUB server to your network
using a regular Ethernet cable (which is not included).
Note that after you change the system IP settings, the web page will hang. You will need to use
the new IP address to access the server.
1.2 Registering your RHUB Web Conferencing Server
When you receive your RHUB server, you have to register in order to receive software updates
and technical support. To register your server, access the meeting server home page (Figure
1.1), and click the “Web Conferencing Server Management” link. The Registration Page (Figure
1.3) appears. If you are using the direct-cable connection method to access your server (Section
1.1, Part III), type http://192.168.1.192/as/wapi/login?b=y to bypass the registration page since
the server is not connected to the internet yet.
It is important to specify an email address that will last a long time to insure that you receive
important notices such as product release notes from the manufacturer.
Figure 1.3 Registration Page
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2. Configuring the RHUB Web Conferencing Server
After you access the meeting server home page (Figure 1.1), click the “Web Conferencing Server
Management” link. If your RHUB server is new, you will have to submit
admin for the Email field
password for the Password field
To change the default administrator account, you use “Manage Users” (see Section 4) to change
the default email and password to your choice.
Figure 2.1 Login Page
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After login, the System Management home page is displayed. The System Management
Navigation frame is shown in Figure 2.2:
Figure 2.2 Management Home Frame
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2.1. Configure Server IP Settings
In the left frame of the System Management page, under Configuration click the IP Settings link.
Figure 2.3 is displayed:
Figure 2.3 Configure Server IP Settings
Note that if you change the IP settings and submit the changes, your browser may hang because
the IP is changed. You should use the updated IP to access the server.
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The following describes the fields in Figure 2.3.
Public IP Address
In order for users outside your LAN to host or join meetings, you have to assign a public
IP address. If you don’t have a fixed public IP address, you can go to
http://www.dyndns.com to set up a domain name and copy the domain information and
your DynDNS user account information to the meeting server configuration page. After
that, you can always access your RHUB server by the domain name you set at DynDNS.
Note that RHUB offers the DynDNS client as a convenience to our customers. RHUB is in
no way affiliated with DynDNS or responsible for their service. Any fees that you may
incur with DynDNS are between you and DynDNS and have nothing to do with RHUB.
Authorized Public IP’s to Join Internal Meetings
If you have branch offices outside your LAN and you don’t have a VPN, use this setting
to allow employees from those branch offices to join an internal secured meeting hosted
in your LAN.
Current IP Settings
These are the IP addresses that the meeting server has currently.
Permanent IP Settings
The Permanent IP Settings refer to the desired IP settings you want your meeting server
to have. The permanent IP address can be the same as the “Public IP Address” or
different from the “Public IP Address“. If the permanent IP is a local IP address, it will be
different from the public IP address. In such a case, you will need to do port forwarding
on your firewall router to forward TCP traffic from the ports (80 and 443) and TCP and
UDP traffic from the port (8889) at the public IP address to the corresponding ports at
the permanent IP address. See the next section for details.
Carefully check that the DNS settings are correct. Correct DNS settings are needed to
allow the meeting server to connect to the RHUB Communications’ release servers so
firmware updates can be applied. Correct DNS settings are also needed to allow updated
audio conference numbers to be sent to your meeting server.
Note that after you change the permanent IP settings, the web page will hang because
the server IP address has been changed. You will need to use the new IP address to
access the server.
If you make a mistake in configuration, you need to reset the server. See Section 7 for details.
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2.2. System Settings
In the left frame of the System Management page, under Configuration click the System Settings
link. Figure 2.4 is displayed.
Figure 2.4 System Settings
The following describes the fields in Figure 2.4.
Language
The language for the TurboMeeting System Management UI can be changed to English,
Chinese (Simplified), Chinese (Traditional), Japanese, Spanish, French or Portuguese.
Time Zone, Time & Date, and Date Format
Set the correct time zone, time and date, and date format for the RHUB server.
Max free speakers in a VoIP session
Set the maximum number of free speakers in a VoIP session before attendees must use
the Push-to-Talk button in order to be heard in a meeting. 5 is the default maximum
number of free speakers. The presenter and the controller are always free to talk. All
attendees should use good quality headsets, such as those from Plantronics, to avoid
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echo and background noise. Internet traffic can grow quickly if too many free speakers
are allowed on your server at once.
Max Webcam Height
Change the Maximized Webcam height when the host clicks the Webcam’s Maximize
button. The default maximum height is 240 pixels. Other choices include 320 pixels, 480
pixels and 560 pixels. Webcams use 10 times as much bandwidth in a meeting
compared to other features; and a “560” pixel setting will use twice as much bandwidth
as the “240” pixel setting.
Webcam Image Quality
Set the image quality of webcams. The possible settings are Low, Low to Medium,
Medium, Medium to High, and High. The “High” setting can use twice as much
bandwidth as the “Low” setting.
Default audio mode
Set the default audio mode for attendees who have not already chosen their audio mode.
The possible settings are “Use Telephone” and “Use Mic & Speakers”. The host of the
meeting can override this setting in TurboMeeting’s Tools | Preferences dialog.
Max number of participants shown on the meeting control panel all time
Set the maximum number of participants that are shown in the “short list” in the meeting
control panel. The presenter can open a window that shows a “long list” of all the
meeting participants. Attendees that require attention (such as if they raise their hand)
move to the top of each of these lists. The “long list” can be sorted by participant name.
Allow attendees to record
This setting determines whether any attendees are allowed to record during a meeting.
Enable multipoint video conferencing
This setting determines if multipoint video conferencing is enabled for this RHUB server.
Multipoint video conferencing allows up to four meeting participants to show their
webcams.
Access this server only via SSL
By default, screen images during a meeting are transmitted with RHUB proprietary 256-
bit encryption for efficiency. However, you can use SSL for encryption by enabling the
Access this server only via SSL option. Your own SSL certificate is not required for
this setting.
Use SSL to manage the server web pages
This setting determines if SSL is always used when displaying the TurboMeeting System
Management web pages. It is recommended that you use your own SSL certificate with
this setting so that web browsers do not complain about a domain name mismatch. See
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the section Manage Your SSL Certificate about how to upload your own SSL
Certificate.
Enable auto update of system
The RHUB server retrieves software updates automatically if this is enabled. This is done
at 3 AM for the time set on the server. Updates typically happen twice per year.
Update System Now
This feature retrieves updated RHUB server software from the RHUB web site.
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2.3. Managing Your SSL Certificate
In the left frame of the System Management page, under Configuration click the SSL Certificate
link. Step 1 of setting up an SSL certificate is displayed as in Figure 2.5.
Figure 2.5 Setting up an SSL Certificate, step 1
The following describes the fields in Figure 2.5.
Common Name
This is the domain name for your RHUB server. This must match the domain name you
specify in your SSL certificate.
Organization Name
This is the Organization Name you specify in your SSL certificate.
State, City and Country
This is the State, City, and Country that you specify in your SSL certificate.
Next, obtain an SSL certificate as shown in Step 2 (Figure 2.6). For the SSL certificate, specify
the same Common Name, Organization, State, City and Country that you specified in Step 1.
Choose the SHA-2 signature algorithm for your SSL certificate, if you are given a choice.
Figure 2.6 Setting up an SSL Certificate, step 2
You should use Chrome or Firefox to upload your SSL Certifcates. Locate your SSL Certificate file
and your CA Root Certificate file (which may be called a “bundled root”). Sometimes your SSL
provider may bundle these two into the same file. Using Microsoft WordPad, copy and paste the
contents of these files into the files shown in step 3 (Figure 2.7).
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Figure 2.7 Setting up an SSL Certificate, step 3
Test your SSL Certificate as described in step 4 (Figure 2.8).
Figure 2.8 Setting up an SSL Certificate, step 4
Note that the RHUB server does not accept wildcard certificates.
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2.4. Scheduled Meetings and Active Meetings
In the left frame of the System Management page, under Meetings click the Scheduled link. This
feature shows you the list of scheduled meetings for your RHUB server. The provided URLs show
all of the public meetings and provide a link for how to join the meeting.
Figure 2.9 List of scheduled meetings
In the left frame of the System Management page, under Meetings click the Active link. This
feature shows you the list of active meetings for your RHUB server. As the administrator, you
can stop an Active meeting by clicking the Stop link as shown in Figure 2.10.
Figure 2.10 List of active meetings
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2.5. Restore or Transfer Existing, Expired or Deleted Meetings
In the left frame of the System Management page, under Meetings click the Restore Meeting link.
This feature allows you to restore a meeting that has expired or was deleted; and it allows you to
transfer a meeting to another user, which is helpful if the original host of the meeting is
unavailable.
To restore a meeting to its original owner, enter the meeting ID and select Restore to “Current
owner”; click “Submit”. To transfer a meeting to a new owner, enter the meeting ID, select
Restore to “New owner whose email/username is” and specify the email id or user name; click
“Submit”.
Figure 2.11 List of scheduled meetings
2.6. Customizing the Meeting Start and Promotion Pages
In the left frame of the System Management page, under Customization click the Name & Logo
link. This feature allows the Administrator to use show your company’s name and logo on the
standard meeting home page.
Figure 2.12 Change the name and logo on standard meeting home page
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In the left frame of the System Management page, under Customization click the Entry Page link.
This feature allows the Administrator to use a different home page as the standard meeting
home page.
Figure 2.13 Use a new page for the meeting home page
The system home page specified in Figure 2.13 should contain ways for users to host and join
meetings. There are two ways for users to host and join meetings:
1. click URLs (or buttons associated with the URLs) on your page
2. submit forms on your page
Using URLs is the easiest way for customization. Using forms gives you a better control of
customization. In the following examples, substitute for yourMeetingServerAddress the
host name (e.g. webmeeting.company.com) for your RHUB server.
Here is the URL that is used to host a meeting:
http://yourMeetingServerAddress/as/wapi/goto_downloader?role=host
Here is the URL that is used to join a meeting:
http://yourMeetingServerAddress/as/wapi/goto_downloader?role=attendee
Here is the HTML code used to allow users to host a meeting:
<form action=”http://yourMeetingServerAddress/as/wapi/goto_downloader”
method="post">
<input type="hidden" name="role" value="host">
Email Address:
<input type="text" name="email" value="">
Password:
<input type="password" name="user_password" value="">
<input type="submit" name="submit" value="Host Meeting">
</form>
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Here is the HTML code used to allow users to join a meeting:
<form action=”http://yourMeetingServerAddress/as/wapi/goto_downloader”
method="post">
<input type="hidden" name="role" value="attendee">
Meeting ID:
<input type="text" name="meeting_id" value="">
Meeting Password:
<input type="password" name="password" value="">
Your Name:
<input type="text" name="name" value="">
<input type="submit" name="submit" value="Join Meeting">
</form>
In the left frame of the System Management page, under Customization click the Promotion Page
link. This allows the Administrator to change the web page that meeting attendees see when a
meeting ends. The web page can be used to solicit feedback, sell products or services, or display
your organization’s home page.
Figure 2.14 Change default promotion page
In the left frame of the System Management page, under Customization click the Audio
Conference link. This allows the Administrator to change the telephone number used for audio
conferencing.
Figure 2.15 Change audio conference phone number
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2.7. Webinar Registration
In the left frame of the System Management page, under Webinar Registration click the
Configuration link. This feature allows the Administrator to setup a registration page for all of
your webinars. Figure 2.16 shows the fields that can be customized for this registration page:
Figure 2.16 Registration page for all webinars
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In the left frame of the System Management page, under Webinar Registration click the
Management link. This feature allows the Administrator to list, create, edit and disable upcoming
webinars. As shown in Figure 2.17:
Figure 2.17 List, Create, Edit and Disable Webinars
The resulting registration page for webinar attendees will look what is shown in Figure 2.18:
=
Figure 2.18 Webinar Registration page for Attendees
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