RHUB TM-210 Use and care manual

TM-210, TM-270, TM-510, TM-560, TM-600,
TM-800, TM-1000, TS-300, TS-700, TW-100
Administrator Manual
Version 5.1
The RHUB TM-210 and TM-270 “6-in-1” web conferencing
and TW-100 webinar servers
The RHUB TM-510 and TM-560 “6-in-1” web conferencing
and TS-300 remote support servers
RHUB Communications, Inc.
4340 Stevens Creek Blvd.
Suite 282
San Jose, CA 95129
[e-mail]
http://www.rhubcom.com
The RHUB TM-600, TM-800 and TM-1000 “6-in-1” web
conferencing and TS-700 remote support appliances

Contents
1.INSTALLATION & REGISTRATION ................................................................. 3
1.1.ACCESSING YOUR RHUB WEB CONFERENCING SERVER..................................... 3
1.2REGISTERING YOUR RHUB WEB CONFERENCING SERVER.................................. 5
2.CONFIGURING THE RHUB WEB CONFERENCING SERVER.................... 6
2.1.CONFIGURE SERVER IP SETTINGS........................................................................ 8
2.2.SYSTEM SETTINGS ............................................................................................. 10
2.3.MANAGING YOUR SSL CERTIFICATE................................................................. 13
2.4.SCHEDULED MEETINGS AND ACTIVE MEETINGS................................................ 15
2.5.RESTORE OR TRANSFER EXISTING,EXPIRED OR DELETED MEETINGS ............... 16
2.6.CUSTOMIZING THE MEETING START AND PROMOTION PAGES ........................... 16
2.7.WEBINAR REGISTRATION................................................................................... 19
2.8.INTEGRATION WITH APPLICATION SERVER ........................................................ 21
2.9.INTEGRATION WITH LDAP FOR USER AUTHENTICATION................................... 21
2.10.INTEGRATION WITH A PBX SYSTEM OPTION ..................................................... 22
3.CONFIGURING THE FIREWALL..................................................................... 25
3.1.BEHIND FIREWALL AND ACCESSIBLE BY USERS OUTSIDE FIREWALL................. 25
3.2.OUTSIDE THE FIREWALL .................................................................................... 26
3.3.BEHIND FIREWALL AND NOT ACCESSIBLE BY USERS OUTSIDE FIREWALL......... 27
4.MANAGE USERS .................................................................................................. 28
4.1.USER GROUPS.................................................................................................... 29
5.START MEETINGS............................................................................................... 31
6.REPORTING .......................................................................................................... 33
7.RESET SERVER.................................................................................................... 34
8.LICENSE UPGRADES: ADDITIONAL MEETING ROOMS AND USERS.. 35
9.RHUB HIGH AVAILABILITY CONFIGURATION AND OPERATION...... 36
9.1.BACKUP YOUR DATABASE................................................................................. 36
9.2.SET UP YOUR HA SERVERS ................................................................................ 37
9.3.START OR STOP HA SERVERS ............................................................................ 37
9.4.CHECK THE HA SERVER STATUS ....................................................................... 37
9.5.TEST IF HA WORKS PROPERLY.......................................................................... 38
SUPPORT CONTACT................................................................................................... 40
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1. Installation & Registration
The Web conferencing server package includes:
TM-200, TM-260, TS-300, TM-510, TM-560, TM-600 TM-800, TM-1000, or TS-700 server
Analog console cable
Power cord. Power brick (for TM-200, TS-300, TM-260, TM-250E, and TM-550 only)
1.1. Accessing your RHUB Web Conferencing Server
There are two ways to access the TM-200 and TM-260 servers: by using plug-and-play or by
using a direct cable connect. To access the TM-510, TM-560, TM-600, TM-800, TM-1000, TS-300
and TS-700 servers, use plug-and-play. In all cases, an Internet browser needs to be used to
access and configure the server.
I. Plug-and-Play
This method requires that you have:
A DHCP server on your network
A computer with Microsoft Windows (2000, XP, Vista, Windows 7, or Windows 8)
It is important to follow the instructions below to start the server for initial setup:
1. Connect the server with an Ethernet cable (not a crossover cable) to your network
2. Plug in the power cord to automatically power on the server
3. Wait for the ready light to turn green. This usually takes about 30 seconds.
Open a browser on your computer and type “http://myonlinemeeting”. The following page should
appear:
Figure 1.1 Home Page
If the page does not display and you are familiar with your router, check the IP address your
router has assigned to the RHUB server, which is named “myonlinemeeting”. Then input the IP
address in your browser’s address bar and you will be able to access the RHUB server.
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If the page does not display and you are not familiar with your router, go to the following initial
startup method.
II. Local Access
For the TM-600, TM-800, TM-1000, and TS-700 servers only, if you fail to access the server by
the above method, do the following:
Plug in your keyboard, mouse and monitor to the server
Power on the server
Wait for 1 minute
Type “turbomeeting” as the Username and “password” as the Password
Wait for up to a couple of minutes and you will be connected to the Fedora desktop.
Open a browser by clicking the browser icon on the top banner
This will take you to the TurboMeeting web login page (Figure 1.2)
Follow the sections below to configure the server using the browser.
Figure 1.2. Login
For the TM-250-E, TM-550, TM-510 and TM-560 servers only, if you fail to access the server by
Plug-and-Play, do the following:
Plug a serial cable between the server and a computer
Power on the server
Wait for 1 minute
Use HyperTerminal or the open source Tera Term program. The serial port settings are:
Baud rate: 115200 Data: 8 bit Parity: none Stop: 1 bit
Type “admin” as the Username and “password” as the Password
Type “ifconfig” to determine the IP address (inet addr) of the server
Follow the sections below to configure the server using the browser.
III. Direct-Cable Connection
The direct-cable connection method is for the TM-200, TM-260, TM-210, TM-270, TM-510 and
TM-560. Before you use this method, configure your computer (in any operating system) with the
following IP setting:
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Next, do the following:
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Disconnect your computer from any network including the wireless
Power on the RHUB server (as described above)
Wait for the ready light to turn green. This usually takes about 90 seconds
Connect the RHUB server to your computer using a crossover-cable or any internet cable
On your computer, open a browser and in the address bar type http://192.168.1.192.
The home page (Figure 1.1) should display.
Because your server is not connected to the Internet, when you click the link “Web
Conferencing Server Management”, the registration page (Figure 1.3) will not display. To
bypass the registration page, type http://192.168.1.192/as/wapi/login?b=y.
Once you have accessed the meeting server, you are ready to configure the server. Do not
disconnect your computer from the meeting server before you complete the configuration
described in the next section. After the configuration, connect the RHUB server to your network
using a regular Ethernet cable (which is not included).
Note that after you change the system IP settings, the web page will hang. You will need to use
the new IP address to access the server.
1.2 Registering your RHUB Web Conferencing Server
When you receive your RHUB server, you have to register in order to receive software updates
and technical support. To register your server, access the meeting server home page (Figure
1.1), and click the “Web Conferencing Server Management” link. The Registration Page (Figure
1.3) appears. If you are using the direct-cable connection method to access your server (Section
1.1, Part III), type http://192.168.1.192/as/wapi/login?b=y to bypass the registration page since
the server is not connected to the internet yet.
It is important to specify an email address that will last a long time to insure that you receive
important notices such as product release notes from the manufacturer.
Figure 1.3 Registration Page
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2. Configuring the RHUB Web Conferencing Server
After you access the meeting server home page (Figure 1.1), click the “Web Conferencing Server
Management” link. If your RHUB server is new, you will have to submit
admin for the Email field
password for the Password field
To change the default administrator account, you use “Manage Users” (see Section 4) to change
the default email and password to your choice.
Figure 2.1 Login Page
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After login, the System Management home page is displayed. The System Management
Navigation frame is shown in Figure 2.2:
Figure 2.2 Management Home Frame
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2.1. Configure Server IP Settings
In the left frame of the System Management page, under Configuration click the IP Settings link.
Figure 2.3 is displayed:
Figure 2.3 Configure Server IP Settings
Note that if you change the IP settings and submit the changes, your browser may hang because
the IP is changed. You should use the updated IP to access the server.
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The following describes the fields in Figure 2.3.
Public IP Address
In order for users outside your LAN to host or join meetings, you have to assign a public
IP address. If you don’t have a fixed public IP address, you can go to
http://www.dyndns.com to set up a domain name and copy the domain information and
your DynDNS user account information to the meeting server configuration page. After
that, you can always access your RHUB server by the domain name you set at DynDNS.
Note that RHUB offers the DynDNS client as a convenience to our customers. RHUB is in
no way affiliated with DynDNS or responsible for their service. Any fees that you may
incur with DynDNS are between you and DynDNS and have nothing to do with RHUB.
Authorized Public IP’s to Join Internal Meetings
If you have branch offices outside your LAN and you don’t have a VPN, use this setting
to allow employees from those branch offices to join an internal secured meeting hosted
in your LAN.
Current IP Settings
These are the IP addresses that the meeting server has currently.
Permanent IP Settings
The Permanent IP Settings refer to the desired IP settings you want your meeting server
to have. The permanent IP address can be the same as the “Public IP Address” or
different from the “Public IP Address“. If the permanent IP is a local IP address, it will be
different from the public IP address. In such a case, you will need to do port forwarding
on your firewall router to forward TCP traffic from the ports (80 and 443) and TCP and
UDP traffic from the port (8889) at the public IP address to the corresponding ports at
the permanent IP address. See the next section for details.
Carefully check that the DNS settings are correct. Correct DNS settings are needed to
allow the meeting server to connect to the RHUB Communications’ release servers so
firmware updates can be applied. Correct DNS settings are also needed to allow updated
audio conference numbers to be sent to your meeting server.
Note that after you change the permanent IP settings, the web page will hang because
the server IP address has been changed. You will need to use the new IP address to
access the server.
If you make a mistake in configuration, you need to reset the server. See Section 7 for details.
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2.2. System Settings
In the left frame of the System Management page, under Configuration click the System Settings
link. Figure 2.4 is displayed.
Figure 2.4 System Settings
The following describes the fields in Figure 2.4.
Language
The language for the TurboMeeting System Management UI can be changed to English,
Chinese (Simplified), Chinese (Traditional), Japanese, Spanish, French or Portuguese.
Time Zone, Time & Date, and Date Format
Set the correct time zone, time and date, and date format for the RHUB server.
Max free speakers in a VoIP session
Set the maximum number of free speakers in a VoIP session before attendees must use
the Push-to-Talk button in order to be heard in a meeting. 5 is the default maximum
number of free speakers. The presenter and the controller are always free to talk. All
attendees should use good quality headsets, such as those from Plantronics, to avoid
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