Mitel UC360 User manual

MITEL
UC360 COLLABORATION POINT
USER GUIDE FOR CLEARSPAN

ii
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
Mitel, UC360 are trademarks of Mitel Networks Corporation.
Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
UC360 User Guide
Release 2.1
2899-001, June 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014, Mitel Networks Corporation
All rights reserved

Table of Contents
iii
Chapter 1:
About the UC360
About the UC360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Main Screen - Conference App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Action and Display Control Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Network Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Ethernet Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Using Gestures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Customizing the UC360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Activating the UC360 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Adjusting the In-Call Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Adjusting Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Optional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Sound/Keyboard Click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Keypad Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Using Clean Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unmounting Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2:
Introduction
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
UC360 Product Variants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 3:
Conference App
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

UC360 User Guide for Clearspan
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Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Making a Conference Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Making an Audio Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Adding Calls to a Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
About Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Placing a Conference Call on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
To talk with a caller privately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Muting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Ending a Conference Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Additional Information You May Need to Know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Conference Call Avatar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Chapter 4:
Contacts App
About Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Dialing a URI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
What is a URI? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

About the UC360
1
CHAPTER 1
ABOUT THE UC360

UC360 User Guide for Clearspan
2
About the UC360
Read this chapter to learn more about the UC360 and how to use it.

About the UC360
3
Main Screen - Conference App
The high-resolution touch screen and simple finger gestures make it easy to use the UC360.
Function Keys
Function Button Press to ...
Home Go to the Home screen
Menu Display the Menu bar. See the “Menu Bar” on page 4
Back Go back one menu or to the previous screen
Mute Turn the microphone on or off
Volume Increase or decrease the volume

UC360 User Guide for Clearspan
4
Menu Bar
When you press the Menu button, the menu bar is displayed.
Menu Button Press to ...
Settings
Open the Settings menu
About Display information about the UC360 and the product variant, hardware
and software version.

About the UC360
5
Action and Display Control Icons
The icons on the UC360 display screen allow you to quickly and easily make calls, access
contacts, and access Help.
Icon Press to ...
Phone only - Tap to open the keypad and enter numbers to
make an audio call
Tap to open the Contacts App, select a contact and make a call
Opens help on any active screen

UC360 User Guide for Clearspan
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Status Bar
The status bar at the top of the screen displays information about the UC360 and its network.
Status Icon/Information What it means
Date
Extension number - The number comes from the username field under
SIP settings
Network connectivity
Red: UC360 is disconnected from the network
Amber: UC360 is attempting to register with the SIP server
Green: UC360 is successfully registered with the SIP server
Network Health Icon (see “Network Health” on page 7)
Indicates when the alarm threshold is reached for packet loss on calls.
Ethernet trace icon (see “Ethernet Trace” on page 7)
Current time

About the UC360
7
Network Health
Youwillseeanetworkhealthicon displayedwhenthealarmthresholdisreachedforpacket
loss on calls.
The icon appears in the following locations:
• upper right hand corner next to the Network Status icon
• on a conference participant
Theiconwillonlyappearifthereiscongestion. Ifthepacketlossfallsbelowthealarmthreshold
during the call, the network congestion icon will disappear.
To see details while network congestion is occurring:
1. Press Menu then Settings .
2. Tap Network Congestion Info.
Ethernet Trace
The UC360 is configured to allow you to manually capture traces when network impairment is
detected.
1. Press Menu then Settings .
2. Tap Start Ethernet Trace.
When the Start Ethernet Trace option is selected, a trace icon appears next to the network icon
in the upper right hand corner. The trace icon will be visible for the duration of the trace, which
is one minute.
Contact the System Administrator with details of the UC360 issue. Your administrator can also
set an option so ethernet traces are captured automatically when network congestion occurs.

UC360 User Guide for Clearspan
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Using Gestures
You can use the following gestures on the UC360 touch screen:
The UC360 does not support the two-finger pinch or zoom.
Customizing the UC360
Follow the procedures below to customize the UC360.
Activating the UC360 Display
• If the UC360 screen is dark, press Home .
Adjusting the In-Call Volume
• Press the volume button during a call.
Note: The default setting for the In-call volume is restored after only after a reboot.
Adjusting the Ringer Volume
• Press the volume button during ringing or idle.
Adjusting Brightness
1. Press Home to display the Menu bar.
2. Press Settings .
3. Tap Brightness.
4. Drag the brightness slider to the desired brightness.
Gesture What it does
Tap Simply tap your finger on what you want to interact with
Drag Place your finger and drag across the screen
Scroll Move page up or down quickly, right or left

About the UC360
9
Optional Settings
You can have your administrator configure optional settings for your UC360.
Sound/Keyboard Click
Your administrator can configure your UC360 with Sound so that you hear audible clicks for all
selections and keyboard input.
Keypad Home Screen
Your UC360 can be configuredwith the keypad as the Home screen. See the guidelines below.
• You can close the keypad by pressing the X in upper right corner or by pressing the Home
or Back button.
• If the Contacts App is displayed and pressing Home or Back returns to the Conference
App, then the Conference App remains displayed. The home screen does not return to the
keypad.
• The keypad home screen will be displayed if you do any of the following:
- Close All Apps in the main conference view
- Close All Apps in the Launch Application screen
- Select "Nothing" in the Display Mode dialog.
After a dialog closes, the default keypad will display. You can close a dialog in various ways
and return to the Keypad Home screen:
• Close the box at upper right
•Back
•Home
•Menu
• Incoming call
• Time-out (in the case of some of the error message dialogs)

UC360 User Guide for Clearspan
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Using Clean Mode
Use Clean Mode to clean the UC360 touch screen.
1. Press to display the Menu bar.
2. Press Settings .
3. Tap Clean Mode.
The touch screen is disabled.
4. When the screen is clean, hold for 3 seconds to exit Clean Mode.
Unmounting Media
If you use a USB flash drive or SD card, unmount it before removing it.
1. Press Settings .
2. Select Unmount Media.
3. Select SD Card or USB Flash Drive.
4. Remove the SD card or USB Flash Drive.
Note:Ifyouremoveadevicewithoutproperlyunmountingitfirst,youwillseeanicon(yellow
triangle with an exclamation mark) in the status bar in the upper right corner.
The UC360 Android operating system only supports FAT formatted USB drives. USB drives
with U3 formatting will not be recognized by the UC360.
Using the Keyboard
The on-screen keyboard appears automatically anytime you need to type. Use the keyboard
to enter text, such as contact names and IP addresses.

Introduction
11
CHAPTER 2
INTRODUCTION

UC360 User Guide for Clearspan
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Introduction
Mitel's UC360™ Collaboration Point is an all-in-one multimedia collaboration appliance that
provides multi-party audio for personal office meeting areas and conference rooms.
The UC360 has a large 7-inch color multi-touch display screen. The LCD display has a
resolution of 1024 x 600 and has a backlight with adjustable brightness.
It has a patented beam forming microphone array that delivers 360° audio clarity for all
participants. It automatically locates the talker in the room and attenuates background noise
by adjusting the microphone sensitivity towards the current talker. It provides visual indication
of the active speaker.
USB and Micro SD connectors are provided on the side of unit for quickly accessing files.

Introduction
13
UC360 Product Variants
The UC360 Collaboration Point comes in two product variants:
• MiVoice Conference Unit
• MiVoice Video Unit
This document covers the MiVoice Conference Unit for use with the Clearspan system.
Audio Enabled Conferencing allows you to have up to a 4-party (UC360 and 3 parties) audio
conference call and make in-room presentations to the HDMI device. In summary, it provides
• HD audio with 4-party audio bridge
• 16 beam forming microphones
In summary, the UC360 Collaboration Point provides:
• Superior audio conferencing capability, including a beam forming microphone array
• Support for multiple file access methods, including USB Flash Drive and micro SD Card
• Audio conferences for up to four parties

UC360 User Guide for Clearspan
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About This Document
This document contains the following information:
• a general description of the UC360 Collaboration Point, its interface, menu bars, and icons
• additional user information not covered in the Quick Reference Card
Related Documentation
See the following documents for more information on the UC360 Collaboration Point.
•UC360 Installation Guide - this guide provides instructions on how to physically connect
the UC360.
•UC360 Quick Reference - this guide provides basic procedures on how to make
conference calls and handle calls.
•UC360 Administration Guide - this guide provides information on how to configure the
UC360 and how to configure the settings.
•UC360 Engineering Guidelines - this guide provides information on the UC360
engineering requirements.

Conference App
15
CHAPTER 3
CONFERENCE APP

UC360 User Guide for Clearspan
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Introduction
This chapter provides the following information on the Conference App:
• “Making a Conference Call” on page 17
• “Adding Calls to a Conference” on page 19
• “Placing a Conference Call on Hold” on page 21
• “Muting a Conference Call” on page 22
• “Ending a Conference Call” on page 23
See “Desktop Apps” on page 47 and “Contacts App” on page 27 to learn more about other
applications.
Emergency Calls
Warning for emergency number dialing
ConsultyourlocalauthoritiesforEmergencyNumbersand911orequivalentserviceavailability
in your area.
To make an Emergency Call:
• Dial your Local Emergency Number (911 or equivalent).
You may need to dial "8" or "9" or some other digit first. Contact your administrator for more
information.
Accessing Help
Press on any active screen to access help.