Ricoh Aficio AP3850C Operating manual

Operating Instructions
Maintenance Guide
For safety, please read this manual carefully before you use this product and keep it
handy for future reference.

Introduction
This manual describes detailed instructions on the operation and notes about the use of this machine.
To get maximum versatility from this machine all operators are requested to read this manual carefully
and follow the instructions. Please keep this manual in a handy place near the machine.

i
Trademarks
Microsoft, Windows and Windows NT are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
IPS-PRINT Printer Language Emulation Copyright© 1999-2000 Oak Technolo-
gy, Inc., All rights reserved.
Other product names used herein are for identification purposes only and might
be trademarks of their respective companies. We disclaim any and all rights in
those marks.
Notes:
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please con-
tact your local dealer.
Note
The proper names of the Windows operating systems are as follows:
•Microsoft
®Windows®95 operating system
•Microsoft
®Windows®98 operating system
•Microsoft
®Windows®Millennium Edition (Windows Me)
• The product names of Windows®2000 are as follows:
Microsoft®Windows®2000 Advanced Server
Microsoft®Windows®2000 Server
Microsoft®Windows®2000 Professional
• The product names of Windows®XP are as follows:
Microsoft®Windows®XP Professional
Microsoft®Windows®XP Home Edition
• The product names of Windows NT®4.0 are as follows:
Microsoft®Windows NT®Server 4.0
Microsoft®Windows NT®Workstation 4.0

ii
Safety Information
When using your printer, the following safety precautions should always be fol-
lowed.
Safety During Operation
In this manual, the following important symbols are used:
RWARNING:
R
WARNING:
Indicates a potentially hazardous situation which, if instructions
are not followed, could result in death or serious injury.
R
CAUTION:
Indicates a potentially hazardous situation which, if instructions are
not followed, may result in minor or moderate injury or damage to
property.
•Disconnect the power plug (by pulling the plug, not the cable) if the
power cable or plug becomes frayed or otherwise damaged.
•To avoid hazardous electric shock or laser radiation exposure, do not
remove any covers or screws other than those specified in this manu-
al.
•Turn off the power and disconnect the power plug (by pulling the plug,
not the cable) if any of the following conditions exists:
•You spill something into the equipment.
•You suspect that your equipment needs service or repair.
•Your equipment's cover has been damaged.
•Do not incinerate spilled toner or used toner. Toner dust might ignite
when exposed to an open flame.
•Disposal can take place at our authorized dealer or at appropriate col-
lection sites.
•Dispose of the used toner cartridge in accordance with the local regu-
lation.

iii
RCAUTION:
•Protect the machine from dampness or wet weather, such as rain and snow.
•Unplug the power cord from the wall outlet before you move the machine.
While moving the machine, you should take care that the power cord will not
be damaged under the machine.
•When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
•Do not allow paper clips, staples, or other small metallic objects to fall inside
the machine.
•Keep toner (used or unused) and toner cartridge out of the reach of children.
•For environmental reasons, do not dispose of the machine or expended
supply waste at household waste collection points. Disposal can take place
at an authorized dealer.
•The inside of the machine could be very hot. Do not touch the parts with a
label indicating the “hot surface”. Otherwise an injury might occur.
•Our products are engineered to meet high standards of quality and function-
ality, and we recommend that you use only the expendable supplies avail-
able at an authorized dealer.

iv
ENERGY STAR Program
❖
❖❖
❖Low-power Mode (Energy Saver mode)
This printer automatically lowers its power consumption 60 minutes after the
last operation has been completed. To exit Low-power (Energy Saver) mode,
press any key on the control panel.
❖
❖❖
❖Specifications
As an ENERGY STAR Partner, we have determined
that this machine model meets the ENERGY STAR
Guidelines for energy efficiency.
The ENERGY STAR Guidelines intend to establish an international energy-saving system for
developing and introducing energy-efficient office equipment to deal with environmental is-
sues, such as global warming.
When a product meets the ENERGY STAR Guidelines for energy efficiency, the Partner shall
place the ENERGY STAR logo onto the machine model.
This product was designed to reduce the environmental impact associated with office equip-
ment by means of energy-saving features, such as Low-power mode.
Energy Saver mode Power Consumption 45 W or less
Default Time 60 minutes
Recovery Time 120 seconds or less

v
How to Read This Manual
Symbols
In this manual, the following symbols are used:
R
WARNING:
This symbol indicates a potentially hazardous situation which, if instructions
are not followed, could result in death or serious injury.
R
CAUTION:
This symbol indicates a potentially hazardous situation which, if instructions
are not followed, may result in minor or moderate injury or damage to property.
* The statements above are notes for your safety.
Important
If this instruction is not followed, paper might be misfed or data might be lost.
Be sure to read this.
Preparation
This symbol indicates the prior knowledge or preparations required before op-
erating.
Note
This symbol indicates precautions for operation, or actions to take after misop-
eration.
Limitation
This symbol indicates numerical limits, functions that cannot be used together,
or conditions in which a particular function cannot be used.
Reference
This symbol indicates a reference.
[]
Keys that appear on the machine's panel display.
Keys and buttons that appear on the computer's display.
{}
Keys built into the machine's control panel
Keys on the computer's keyboard.

vi
TABLE OF CONTENTS
1.Paper and Other Media
Paper and Other Media Supported by This Printer ................................. 1
Paper Sizes.................................................................................................... 1
Paper Recommendations .......................................................................... 7
Loading Paper................................................................................................ 7
Storing Paper ................................................................................................. 7
Types of Paper and Other Media ................................................................... 8
Printable Area ........................................................................................... 11
Loading Paper........................................................................................... 12
Loading Paper in Tray 1............................................................................... 12
Loading Paper in Tray 2 and the Optional Paper Feed Unit ........................ 13
Loading paper in Paper Bank PS470 (2000-sheet Large Capacity Tray) .... 14
Load Paper in the Bypass Tray.................................................................... 15
Changing the Paper Tray Settings ............................................................... 16
2.Cleaning and Adjusting the Printer
Cautions to Take When Cleaning............................................................ 19
Cleaning the Registration Roller............................................................. 20
Cleaning the DustProof Glass................................................................. 21
Adjusting the Color Registration ............................................................ 22
Auto Adjust................................................................................................... 22
Fuser Adjust ................................................................................................. 23
Manual Adjust .............................................................................................. 26
Test Sheet Samples..................................................................................... 28
Adjusting the Image Density ................................................................... 30
Adjusting the Registration of the Trays ................................................. 31
3.Using SmartNetMonitor
SmartNetMonitor for Admin .................................................................... 33
Installing SmartNetMonitor for Admin .......................................................... 33
SmartNetMonitor for Client...................................................................... 35
Installing SmartNetMonitor for Client ........................................................... 36
Displaying the Status of Printer.............................................................. 38
SmartNetMonitor for Admin.......................................................................... 38
SmartNetMonitor for Client........................................................................... 38

vii
4.Troubleshooting
Error & Status Messages on the Control Panel..................................... 41
Printer Does Not Print.............................................................................. 48
Other Printing Problems.......................................................................... 50
Removing Misfed Paper........................................................................... 53
Detaching the 2 Tray Finisher ...................................................................... 53
Opening and Closing the Duplex Reversal Unit........................................... 53
When "Remove Misfeed A:Internal Path" Appears ...................................... 54
When "Remove Misfeed B: Fusing Unit" Appears ....................................... 55
When "Remove Misfeed W: Mailbox" Appears ............................................ 56
When "Remove Misfeed R: Finisher" Appears ............................................ 56
When "Remove Misfeed Y: Paper Tray" Appears........................................ 58
When "Remove Misfeed :Duplex Unit " Appears ......................................... 59
Removing Jammed Staples..................................................................... 60
Removing Punch-hole Chips................................................................... 62
When the message appears even after removing the Punch-hole chips..... 62
5.Replacing Consumables and Maintenance Kit
Detaching the SR770 (2 Tray Finisher)................................................... 63
Opening and Closing the Duplex Reversal Unit.................................... 64
Replacing the Toner Cartridge................................................................ 65
Replacing the Fuser Oil Unit ................................................................... 68
Replacing the Photoconductor Unit ....................................................... 72
Replacing the Development Unit ............................................................ 76
Replacing the Fusing Unit ....................................................................... 80
Replacing the Dustproof Filter................................................................ 83
Replacing the Waste Toner Bottle .......................................................... 85
Replacing the Paper Feed Rollers .......................................................... 87
Adding Staples ......................................................................................... 90
6.Appendix
Staple and Punch Position ...................................................................... 93
Stapling ........................................................................................................ 93
Punching ...................................................................................................... 94
Removing Misfed Paper in the Duplex Feed Unit.................................. 96
When the Front Cover Does Not Close .................................................. 99
Consumables.......................................................................................... 101
INDEX....................................................................................................... 103

viii

1
1. Paper and Other Media
Paper and Other Media Supported by This
Printer
Paper Sizes
This section describes the type, size, feed direction, and maximum amount of pa-
per that can be loaded into each paper tray in this printer.
Note
❒The following symbols and terminology are used to represent the feed direc-
tion.
❒Be careful of the paper feed direction. The direction is determined for each pa-
per size.
❖
❖❖
❖Input Paper Sizes (Metric version)
In this manual On the panel display Paper feed direction
L←(Feed direction) A4 (210 ×297)
8 1/2 ×11 Short-edge feed direction
K←(Feed direction) A4 (297 ×210)
11 ×8 1/2 Long-edge feed direction
Feed direction Size (mm) Bypass tray Paper Tray (Tray 1) Paper Feed Unit (Tray 2/3/4) 2000-sheet Large Capacity Tray
A3 L297 ×420
B4 JIS L257 ×364
A4 L210 ×297
K297 ×210
B5 JIS L182 ×257
K257 ×182
A5 L148 ×210
K210 ×148
B6 JIS L128 ×182

Paper and Other Media
2
1
•means that the size is exclusive.
•means that the size is supported and printer select the paper size automat-
ically.
•means that the size is supported but paper size should be selected with the
control panel.
•means that the size is supported but paper size should be set with the con-
trol panel as a custom size.
•*means that the supported size is approximately 90 - 304.8 mm in width,
and approximately 148.2 - 457.2 mm in length. Set the custom size setting
with the printer driver.
•means that the size is not supported.
A6 L105 ×148
11" ×17" L279 ×432
Legal (LG, 81/2" ×14") L216 ×356
Letter (LT, 81/2" ×11") L216 ×279
K279 ×216
51/2" ×81/2"L140 ×216
Executive (Exec., 71/4" ×101/2") L184 ×276
K276 ×184
Folio (81/4" ×13") L210 ×330
Foolscap (F4, 81/2" ×13") L216 ×330
F/GL (8" ×13") L203 ×330
Com#10 Env (91/2" ×41/8") K241.3 ×104.8
C5 Env (9.02" ×6.38") K229 ×162
C6 Env (6.38" ×4.49") K162 ×114
DL Env (8.66" ×4.33") K220 ×110
Monarch Env (71/2" ×37/8") K190.5 ×98.4
Custom Size L-*
8K (101/2" ×15.35") L267 ×390
16K (7.68" ×101/2") L195 ×267
K267 ×195
Feed direction Size (mm) Bypass tray Paper Tray (Tray 1) Paper Feed Unit (Tray 2/3/4) 2000-sheet Large Capacity Tray

Paper and Other Media Supported by This Printer
3
1
❖
❖❖
❖Input Paper Sizes (Inch version)
Feed direction Size (inch) Bypass Tray Paper Tray (Tray 1) Paper Feed Unit (Tray 2/3/4) 2000-sheet Large Capacity Tray
11" ×17" L11" ×17"
Legal (LG) L81/2" ×14"
Letter (LT) L81/2" ×11"
K11" ×81/2"
51/2" ×81/2"L51/2" ×81/2"
Executive (Exec.) L71/4" ×101/2"
K101/2" ×71/4"
A3 L11.26" ×16.54"
B4 JIS L10.12" ×14.33"
A4 L8.26" ×5.83"
K5.83" ×8.26"
B5 JIS L7.17" ×10.12"
K10.12" ×7.17"
A5 L5.83" ×8.26"
K8.26" ×5.83"
B6 JIS L5.04" ×7.17"
A6 L4.13" ×5.63"
Folio L81/4" ×13"
Foolscap F4 L81/2" ×13"
F/GL L8" ×13"
Com#10 Env K91/2×"41/8"
C5 Env K9.02" ×6.38"
C6 Env K6.38" ×4.49"
DL Env K8.66" ×4.33"
Monarch Env K71/ 2" ×37/8"
Custom Size L-*
8K L101/2" ×15.35"
16K L7.68" ×101/2"
K101/2" ×7.68"

Paper and Other Media
4
1
•means that the size is exclusive.
•means that the size is supported and printer select the paper size automat-
ically.
•means that the size is supported but the paper size should be selected with
the control panel.
•means that the size is supported but the paper size should be set with the
control panel as a custom size.
•*means that the supported size is approximately 3.5 - 12 inch in width, and
approximately 5.8 - 18 inch in length. Set the custom size setting with the
printer driver.
•means that the size is not supported.
❖
❖❖
❖Paper weight and number of sheets to be set
*1 Confirm that the top of the stack is not higher than the limit mark inside the tray.
Supported paper weight Maximum number of
sheets (plain paper) *1
Tray 1 60 - 105 g/m2(16 - 28 lb) 500 (80 g/m2, 20 lb)
Tray 2 60 - 105 g/m2(16 - 28 lb) 500 (80 g/m2, 20 lb)
Bypass Tray 52 - 162 g/m2(14 - 42 lb) 100 (80 g/m2, 20 lb)
PAPER FEED UNIT Type 3800C
(500 ×1)
60 - 105 g/m2(16 - 28 lb) 500 (80 g/m2, 20 lb)
PAPER FEED UNIT Type 3800C
(500 ×2)
60 - 105 g/m2(16 - 28 lb) 1000 (80 g/m2, 20 lb)
Paper Bank PS470
(2000-sheet Large Capacity Tray)
60 - 105 g/m2(16 - 28 lb) 2000 (80 g/m2, 20 lb)
SR770 (2 Tray Finisher) 60 - 105 g/m2(16 - 28 lb) 2000 (80 g/m2, 20 lb)

Paper and Other Media Supported by This Printer
5
1
❖
❖❖
❖Output Paper Sizes (Metric version)
•means that the size is supported.
•means that the size is not supported.
Feed direction Size (mm) Standard Tray Output Tray 2 Tray Finisher 4-bin Mailbox
A3 L297 ×420
B4 JIS L257 ×364
A4 L210 ×297
K297 ×210
B5 JIS L182 ×257
K257 ×182
A5 L148 ×210
K210 ×148
B6 JIS L128 ×182
A6 L105 ×148
11" ×17" L279 ×432
Legal (LG, 81/2" ×14") L216 ×356
Letter (LT, 81/2" ×11") L216 ×279
K279 ×216
51/2" ×81/2"L140 ×216
Executive (Exec., 7
1
/
4
"
×
10
1
/
2
")
L184 ×276
K276 ×184
Folio (81/4" ×13") L210 ×330
Foolscap (F4, 81/2" ×13") L216 ×330
F/GL (8" ×13") L203 ×330
Com#10 Env (91/2" ×41/8") K241.3 ×104.8
C6 Env (9.02" ×6.38") K229 ×162
C6 Env (6.38" ×4.49") K162 ×114
DL Env (8.66" ×4.33") K220 ×110
Monarch Env (71/2" ×37/8") K190.5 ×98.4
Custom Size L-
8K (101/2" ×15.35") L267 ×390
16K (7.68" ×101/2") L195 ×267
K267 ×195

Paper and Other Media
6
1
❖
❖❖
❖Output Paper Sizes (Inch version)
•means that the size is supported and that the paper size should be set with
the control panel. There is no dial in the tray.
•means that the size is not supported.
Feed direction Size (inch) Standard Tray Output Tray 2 Tray Finisher 4-bin Mailbox
11" ×17" L11" ×17"
Legal (LG) L81/2" ×14"
Letter (LT) L81/2" ×11"
K11" ×81/2"
51/2" ×81/2"L51/2" ×81/2"
Executive (Exec.) L71/4" ×101/2"
K101/2" ×71/4"
A3 L11.26" ×16.54"
B4 JIS L10.12" ×14.33"
A4 L8.26" ×5.83"
K5.83" ×8.26"
B5 JIS L7.17" ×10.12"
K10.12" ×7.17"
A5 L5.83" ×8.26"
K8.26" ×5.83"
B6 JIS L5.04" ×7.17"
A6 L4.13" ×5.63"
Folio L81/4" ×13"
Foolscap F4 L81/2" ×13"
F/GL L8" ×13"
Com#10 Env K91/2" ×41/8"
C6 Env K6.38" ×4.49"
C5 Env K9.02" ×6.38"
DL Env K8.66" ×4.33"
Monarch Env K71/2" ×37/8"
Custom Size L-
8K L101/2" ×15.35"
16K L7.68" ×101/2"
K101/2" ×7.68"

Paper Recommendations
7
1
Paper Recommendations
Loading Paper
Important
❒Do not use paper that is meant for an ink-jet printer or it may stick to the Fus-
ing Unit and cause a paper misfeed.
❒When printing on an OHP transparency that has a print side, load it with the
print side over on the Bypass Tray. Not taking this precaution may cause it to
stick to the Fusing Unit and cause a misfeed.
❒Print quality cannot be guaranteed if recommended paper is not used. For de-
tails about recommended paper, contact your sales or service representative.
❒Do not use paper that has already been printed onto by other printers.
Storing Paper
•Paper should always be stored properly. Improperly stored paper might re-
sult in poor print quality, paper misfeeds, or printer damage. Recommenda-
tions are as follows:
•Avoid storing paper in humid areas.
•Avoid exposing paper to direct sunlight.
•Store on a flat surface.
•Keep open reams of paper in the package in which the paper came.

Paper and Other Media
8
1
Types of Paper and Other Media
❖
❖❖
❖Plain Paper
•Tray 1/2 can hold up to 500 sheets.
PAPER FEED UNIT Type 3800C (500x1) can hold up to 500 sheets.
PAPER FEED UNIT Type 3800C (500x2) can hold up to 1000 sheets.
Paper Bank PS470 can hold up to 2000 sheets.
Confirm that the top of the stack is not higher than the limit mark inside
the tray.
•Bypass Tray supports custom size, approximately 90 to 304.8 mm in width,
and approximately 148.2 to 457.2 mm in length.
•When printing on the reverse side of plain paper that is already printed on,
you should load it on the Bypass Tray and select [Plain(Duplex Backside)]
from [Media Type]with the printer driver.
❖
❖❖
❖Thick Paper
•Use the Bypass Tray.
•The Bypass Tray can hold paper up to 135 kg (163 g/m2) in weight. The
print quality on paper that is thicker cannot be guaranteed.
•Confirm that the top of the stack is not higher than the limit mark inside
the tray.
•When printing on thick paper, select thick paper mode with the printer
driver.
•When printing on the reverse side of plain paper that is already printed on,
you should load it on the Bypass Tray and select [Thick(Duplex Backside)]
from [Media Type]with the printer driver.
Note
❒The number of sheets to be set may vary depending on the paper thick-
ness and media type.
❖
❖❖
❖OHP transparencies
•When printing on OHP transparencies, use the Bypass Tray.
•Load OHP transparencies on the tray with the print side over or they may
stick to the Fusing Unit and cause a misfeed.
•Remove any unused OHP transparencies from the Bypass Tray after you
finish printing. Leaving them in the tray may cause them to stick together.
•When printing on OHP transparencies, you should select the OHP trans-
parency mode with the printer driver.
•Confirm that the top of the stack is not higher than the limit mark inside
the tray.
•When you print OHP transparencies more than one copies, remove each
sheet from the tray one by one before next sheet is printed out, or select
"Slip Sheet" in the printer driver.

Paper Recommendations
9
1
❖
❖❖
❖Envelopes
Important
❒Only envelopes Aand Bas shown below are supported.
*1 Misfeeds also might occur when using envelopes Aand Bdepending on the
length and shape of the flaps.
•When printing on envelopes, use the bypass tray, and select thick paper
mode with the printer driver.
•Specifications of envelopes are as follows:
•You can load up to 10 envelopes (72 - 92 g/m2, 19 - 24 lb) in the Bypass Tray
at the same time, without forcibly pressing them. Confirm that the enve-
lopes are not damp, and that the top of the stack is not higher than the limit
mark on the side guide.
•Confirm that the print side is facing up when loading onto the Bypass
Tray.
•When loading envelopes, be sure to unfold the flaps and position them op-
posite to the paper feed direction.
Supported *1
Supported *1
Not supported
Metric version Inch version
Weight 72 - 90 g/m219 - 24 lb
Recommendedweight
and size
72 g/m 2, 114 ×162 mm
(C6 Env)
24 lb, 37/8" ×71/2"
(Monarch)

Paper and Other Media
10
1
•Confirm that there is no air in the envelopes before loading.
•To get better print quality, it is recommended that you set the right, left,
top, and bottom print margin, to at least 15 mm (0.6") each.
•Do not print on both sides of envelopes.
•Load only one size and type of envelopes at the same time.
•Before loading envelopes, flatten the leading edges (the side being fed into
the printer) of them by running a pencil or ruler across them.
•Before loading envelopes, confirm that they are rectangular in shape.
•Supported size of envelope is listed on p.1 “Paper and Other Media”.
❖
❖❖
❖Paper not supported by this printer
Avoid using the following types of paper that are not supported by this print-
er:
•Paper meant for an ink-jet printer
•Bent, folded, or creased paper
•Curled or twisted paper
•Torn paper
•Wrinkled paper
•Damp paper
•Paper that is dry enough to emit static electricity
•Paper that has already been printed onto, except a preprinted letterhead
•Coated paper
•Special paper, such as thermal paper, aluminum foil, carbon paper and
conductive paper
•Paper whose weight is heavier or lighter than the limitation.
•With windows, holes, perforations, cutouts, or embossing
•Label paper on which glue or base paper is exposed
•Paper with clips or staples