Ricoh Pro C900s User manual

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety
Information in "About This Machine" before using the machine.
1
When the Machine Does Not Operate As Wanted
2
Troubleshooting When Using the Copy/Document Server Function
3
Troubleshooting When Using the Scanner Function
4
Adding Paper, Toner and Staples
5
Clearing Misfeeds
6
Remarks
Troubleshooting
Operating Instructions

Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and
benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct,
indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Notes:
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.
Caution:
Use of controls or adjustments or performance of procedures other than those specified in this manual might result
in hazardous radiation exposure.
Two kinds of size notation are employed in this manual. With this machine refer to the inch version.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts other than
genuine parts from the supplier with your office products.
Power Source
208 - 240V, 50/60Hz, 24A or more
Please be sure to connect the power cord to a power source as above. For details about power source, see p.110
"Power Connection".

Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
• Media differ according to manual.
• The printed and electronic versions of a manual have the same contents.
• Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the html manuals.
About This Machine
Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also explains the control panel,
preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs
provided.
Troubleshooting
Provides a guide to solving common problems, and explains how to replace paper, toner, staples,
and other consumables.
Copy/Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to this manual for
explanations on how to place originals.
Scanner Reference
Explains Scanner functions and operations.
Network Guide
Explains how to configure and operate the machine in a network environment.
General Settings Guide
Explains User Tools settings, and Address Book procedures such as registering user codes. Also refer
to this manual for explanations on how to connect the machine.
Security Reference
This manual is for administrators of the machine. It explains security functions that you can use to
prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced
security, we recommend that you first make the following settings:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Setting Up the Machine", Security Reference.
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Be sure to read this manual when setting the enhanced security functions, or user and administrator
authentication.
Information
Contains general notes on the machine, and information about the trademarks of product names used
in the manuals.
• In addition to the above, manuals are also provided for the Printer function.
2

TABLE OF CONTENTS
Manuals for This Machine.................................................................................................................................1
How to Read This Manual.................................................................................................................................6
Symbols...........................................................................................................................................................6
Names of Major Options..............................................................................................................................6
1. When the Machine Does Not Operate As Wanted
Indicators.............................................................................................................................................................7
Buzzer Alert.........................................................................................................................................................9
Checking Machine Status and Settings..........................................................................................................10
When an Indicator to the Left of a Function Key Is Lit...................................................................................13
When You Have Problems Operating the Machine.....................................................................................15
Maintenance....................................................................................................................................................20
Adjusting the Color Registration.................................................................................................................20
Auto Color Calibration................................................................................................................................21
Adjusting the Image Position.......................................................................................................................23
Pausing Copy When Using Finisher...............................................................................................................25
When a Job Is Not Performed.........................................................................................................................26
2. Troubleshooting When Using the Copy/Document Server Function
Messages Displayed When Using the Copy/Document Server Function..................................................29
When You Cannot Make Clear Copies.........................................................................................................32
When You Cannot Make Copies As Wanted...............................................................................................35
When Memory Is Full..................................................................................................................................40
3. Troubleshooting When Using the Scanner Function
When Scanning Is Not Done As Expected....................................................................................................41
When You Cannot Send Scanned Files.........................................................................................................43
When Stored Files Cannot Be Accessed...................................................................................................43
When You Cannot Browse the Network to Send a Scan File..................................................................43
When the TWAIN Driver Cannot Be Started............................................................................................43
When Stored Files Cannot Be Edited.........................................................................................................44
When the Network Delivery Function Cannot Be Used...........................................................................44
When S/MIME Cannot Be Used...............................................................................................................44
Messages Displayed When Using the Scanner Function.............................................................................46
Messages Displayed on the Control Panel When Using the Scanner Function.....................................46
Messages Displayed on the Client Computer...........................................................................................50
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4. Adding Paper, Toner and Staples
Loading Paper..................................................................................................................................................53
Loading Paper into Tray 1 (Tandem Tray).................................................................................................53
Loading Paper into the A3/11" × 17" Tray Unit......................................................................................54
Loading Paper into Tray 2...........................................................................................................................55
Loading Paper into the Wide Large Capacity Tray..................................................................................56
Loading Paper into the Multi Bypass Tray.................................................................................................59
Loading Paper into the Interposer..............................................................................................................61
Loading Tab Stock.......................................................................................................................................63
Orientation-Fixed Paper or Two-Sided Paper...........................................................................................65
Envelopes.....................................................................................................................................................66
Changing the Paper Size.................................................................................................................................68
Changing the Paper Size in Tray 2............................................................................................................68
Changing the Paper Size in the Wide Large Capacity Tray....................................................................70
Changing to a Size That Is Not Automatically Detected..........................................................................73
Specifying Custom Size Paper....................................................................................................................75
Adding Toner....................................................................................................................................................77
Replacing Toner...........................................................................................................................................78
Adding Staples.................................................................................................................................................80
Finisher..........................................................................................................................................................80
Booklet Finisher............................................................................................................................................81
5. Clearing Misfeeds
Removing Jammed Paper................................................................................................................................83
Locating Jammed Paper..............................................................................................................................83
Removing Jammed Paper............................................................................................................................85
When A is Displayed...................................................................................................................................86
When B is Displayed...................................................................................................................................87
When C is Displayed...................................................................................................................................88
When D is Displayed...................................................................................................................................89
When E is Displayed...................................................................................................................................90
When M1 - M3 Displayed.........................................................................................................................90
When M4 - M6 Displayed.........................................................................................................................91
When M7 - M11 Displayed.......................................................................................................................91
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When N1 is Displayed................................................................................................................................92
When N2 or N3 is Displayed....................................................................................................................92
When P1 is Displayed.................................................................................................................................93
When P2 is Displayed.................................................................................................................................93
When Q1 - Q4 is Displayed......................................................................................................................94
When R1 - R3 is Displayed.........................................................................................................................95
When R4 - R8 is Displayed.........................................................................................................................96
When U1 - U6 is Displayed........................................................................................................................97
When U7 - U9 is Displayed........................................................................................................................98
When V is Displayed...................................................................................................................................98
When Z is Displayed...................................................................................................................................99
When Z-folded Paper Is Not Properly Aligned...........................................................................................100
When Large Size Paper is Not Properly Aligned.......................................................................................101
Removing Jammed Staples...........................................................................................................................103
Finisher.......................................................................................................................................................103
Booklet Finisher..........................................................................................................................................104
Removing Punch and Staple Waste.............................................................................................................106
Remove Punch Waste...............................................................................................................................106
Remove Staple Waste...............................................................................................................................107
6. Remarks
Where to Put Your Machine.........................................................................................................................109
Machine Environment...............................................................................................................................109
Power Connection.....................................................................................................................................110
Maintaining Your Machine...........................................................................................................................112
Cleaning the Exposure Glass...................................................................................................................112
Cleaning the Auto Document Feeder.......................................................................................................112
Adding the Fusing Oil....................................................................................................................................114
Checking the Earth Leakage Breaker...........................................................................................................116
INDEX...........................................................................................................................................................119
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How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys on the machine's display or control panels.
Names of Major Options
Major options of this machine are referred to as follows in this manual:
• LCIT RT5020 Wide Large Capacity Tray (Wide LCT)
• Finisher SR5000 Finisher
• Booklet Finisher BK5000 Booklet Finisher
• Bridge Unit BU5000 Bridge unit
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1. When the Machine Does Not Operate
As Wanted
This chapter describes basic troubleshooting procedures.
Indicators
This section describes indicators that appear on the display panel.
Display Panel Indicator
Indicator Status
: Misfeed indicator Appears when a misfeed occurs.
For details, see p.83 "Removing Jammed Paper".
: Load Paper indicator Appears when paper runs out.
For details, see p.53 "Loading Paper".
: Add Toner indicator Appears when toner runs out.
For details, see p.77 "Adding Toner".
: Add Staple indicator Appears when staples run out.
For details, see p.80 "Adding Staples".
: Add Fusing Oil indicator Appears when fusing oil runs out.
For details, see p.114 "Adding the Fusing Oil".
: Waste Toner Full indicator Appears when the waste toner bottle is full.
Contact your service representative.
: Empty Hole Punch Receptacle
indicator
Appears when the hole punch receptacle is full.
For details, see p.106 "Removing Punch and Staple
Waste".
: Empty Waste Staple Receptacle
indicator
Appears when the waste staple receptacle is full.
For details, see p.106 "Removing Punch and Staple
Waste".
: Service Call indicator Appears when the machine is malfunctioning or requires
maintenance.
: Open Cover indicator Appears when one or more covers of the machine is open.
7
1

Status Indicator
BQR001S
Indicator Status
Off The operation switch is turned off. Copies or prints can still
be made.
Flashing green Scanning originals.
Lit green Copying (ready to scan originals).
Flashing red Toner has nearly run out.
For details, see p.77 "Adding Toner".
Lit red A paper jam or some other malfunction has occurred.
For details, see p.83 "Removing Jammed Paper".
• p.53 "Loading Paper"
• p.77 "Adding Toner"
• p.80 "Adding Staples"
• p.83 "Removing Jammed Paper"
• p.103 "Removing Jammed Staples"
• p.106 "Removing Punch and Staple Waste"
• p.114 "Adding the Fusing Oil"
1. When the Machine Does Not Operate As Wanted
8
1

Buzzer Alert
This section describes the different types of beep patterns.
Beep pattern Meaning Cause
Single short beep Panel/screen input
accepted.
A key on the control or display panels
was pressed.
Short, then long beep Panel/screen input rejected. An invalid key was pressed on the
control or display panels, or the entered
password was incorrect.
Single long beep Job completed successfully. A Copier/Document Server job has
finished.
Two long beeps Machine is ready for use. The machine has fully warmed up or has
revived from Energy Saver mode and is
ready for use.
Five long beeps Soft alert The initial screen returns when the
machine goes into Energy Saver mode.
Five long beeps repeated
four times.
Soft alert A paper tray is empty.
Five short beeps repeated
five times.
Strong alert The machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• You cannot stop the beeping. If covers are opened and closed repeatedly when clearing paper jams
or adding toner, beeping might continue even after the machine has returned to normal status.
• You can specify to enable or disable buzzer alerts. For details, see Panel Key Sound in "System
Settings", General Settings Guide.
Buzzer Alert
9
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Checking Machine Status and Settings
This section describes how to check the machine's system status.
Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays whether there are staples remaining.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Waste Staple Receptacle Full]
Displays whether the waste staple receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper trays.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Paper Misfeed]
Displays state of and solutions for paper jams.
• [Cover Open]
Indicates the cover that is open.
Data Storage
You can check the following items under [Data Storage]:
• [HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
• [HDD File(s)]
Displays the total number of jobs stored in the hard disk drive.
• [Memory Erase Status]
Displays the state of the memory data.
Machine Address Info
You can check the following items under [Machine Address Info]:
• [Machine IPv4 Address]
Displays the machine's IPv4 address.
1. When the Machine Does Not Operate As Wanted
10
1

• [Machine IPv6 Address]
Displays the machine's IPv6 address.
[Manual Configuration Address] displays the IPv6 address configured manually.
Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number that are required for service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing orders for supplies.
• [Supply Details]
Displays the types of toner, staples, and other supplies for this machine.
1. On the control panel, press [System Status].
2. Press each tab and check the contents.
Checking Machine Status and Settings
11
1

3. After checking the information, press [Exit]. The previous screen returns.
• [No Staples], [Punch Receptacle Full], [Output Tray Full], [Paper Misfeed], and [Cover Open] appear
on the [Maintenance Info] tab only when these errors occur.
• For details about how to locate and remove misfeeds, see "Removing Jammed Paper".
• p.83 "Removing Jammed Paper"
1. When the Machine Does Not Operate As Wanted
12
1

When an Indicator to the Left of a Function Key
Is Lit
When an indicator to the left of a function key is lit, press the corresponding function key. Then, follow the
instructions displayed on the control panel.
BQR002S
If a function error occurs, check the message that appears on the control panel, and then refer to "Messages
Displayed" for the relevant function.
To resolve problems, refer to the following:
Problem Cause Solution
Documents and reports do
not print out.
The paper output tray is full. Remove prints from the tray.
Documents and reports do
not print out.
There is no paper left. Load paper. See p.53 "Loading
Paper".
An error has occurred. The function is not working
properly.
Record the code number shown on the
display and contact your service
representative. See "Messages
Displayed" of each chapter.
You can use the other functions as
normal.
When an Indicator to the Left of a Function Key Is Lit
13
1

Problem Cause Solution
The machine is unable to
connect to the network.
A network error has
occurred.
• Check the displayed message and
take the appropriate action. See
"Messages Displayed" of each
chapter.
• Check the machine is correctly
connected to the network and that
its network settings are correctly
configured. For details about how
to connect the machine to the
network, see "Connecting the
Machine", General Settings
Guide.
• Contact your network
administrator.
• If the indicator continues to flash,
contact your service
representative.
1. When the Machine Does Not Operate As Wanted
14
1

When You Have Problems Operating the
Machine
This section describes common problems and messages.
If other messages appear, follow the instructions displayed.
• Check the contact address and Serial No. of Machine shown in the call service message, and then
contact your service representative.
Problem Cause Solution
The operation switch
indicator continues blinking
and does not turn off when
pressed.
This occurs in the following
cases:
• The ADF is open.
• The machine is
communicating with
external equipment.
• The hard disk is active.
• The machine is cooling
down.
Check if the machine is communicating
with external equipment.
The display is off. The machine is in Energy
Saver mode.
Press the [Energy Saver] key to cancel
Energy Saver mode.
The display is off. The operation switch is turned
off.
Turn on the operation switch.
Nothing happens when the
operation switch is turned on.
The main power switch is
turned off.
Turn on the main power switch.
"Please wait." appears. This message appears when
you turn on the operation
switch.
Wait for a while. If the machine does not
get ready in 2 minutes, contact your
service representative.
When You Have Problems Operating the Machine
15
1

Problem Cause Solution
"Please wait." appears. This message appears when
the machine is warning up.
• Wait for a while. If the machine
does not get ready in 10 minutes,
contact your service
representative.
• Wait until the message disappears.
Do not turn off the main power
switch while the message is
showing.
"Please wait." appears. This message appears when
you change the toner
cartridge.
Wait for a while. If the message does not
disappear in 2 minutes, contact your
service representative.
"Memory is full. Do you want
to store scanned file?"
appears.
The scanned originals
exceed the number of
sheets/pages that can be
stored in the hard disk.
• Press [Store File] to store pages that
have been scanned. Delete
unnecessary files with [Delete File].
• Press [No] if you are not storing
pages that have been scanned.
Delete unnecessary files with
[Delete File].
"Self checking..." appears. The machine is performing
image adjustment
operations.
The machine may perform periodic
maintenance during operations. The
frequency and duration of maintenance
depends on the humidity, temperature,
and printing factors such as number of
prints, paper size, and paper type. Wait
for the machine to get ready.
The user code entry screen is
displayed.
Users are restricted by User
Code Authentication.
Enter the user code (up to eight digits),
and then press [OK].
The Authentication screen
appears.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Enter your login user name and user
password. For details, see "When the
Authentication Screen is Displayed",
About This Machine.
"Authentication has failed."
appears.
The entered login user name
or login password is not
correct.
Inquire the user administrator for the
correct login user name and login
password.
1. When the Machine Does Not Operate As Wanted
16
1

Problem Cause Solution
"Authentication has failed."
appears.
The machine cannot perform
authentication.
Contact the administrator.
"You do not have the
privileges to use this function."
continues to be displayed
even though you have
entered a valid user name.
The logged in user name does
not have permission for the
selected function.
Contact the administrator about the
permission for the required function.
An error message remains,
even if misfed paper is
removed.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
• Paper is still jammed in
the tray.
Remove misfed paper, and then open
and close the cover. For details, see
p.83 "Removing Jammed Paper".
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
Load paper correctly. Place paper in the
paper tray with the print side down. Load
paper into the Wide LCT or bypass tray
with the print side up.
Misfeeds occur frequently. The side or end fences of the
paper trays may not be set
properly.
• Remove the misfed paper. For
details, see p.83 "Removing
Jammed Paper".
• Check the side or end fences are
set properly. Also, check the side
fences are locked. For details, see
p.68 "Changing the Paper
Size".
Misfeeds occur frequently. Paper of undetectable size
has been loaded.
• Remove the misfed paper. For
details, see p.83 "Removing
Jammed Paper".
• When paper is loaded which
cannot be detected automatically,
the user must set the paper size on
the control panel. For details, see
p.68 "Changing the Paper
Size".
When You Have Problems Operating the Machine
17
1

Problem Cause Solution
Misfeeds occur frequently. There is a foreign object on
the finisher tray.
• Remove the misfed paper. For
details, see p.83 "Removing
Jammed Paper".
• Do not place anything on the
finisher tray. It may cause a paper
jam.
Misfeeds occur frequently. The staple cartridge is not set
correctly.
Set the staple cartridge properly. The
Booklet Finisher requires the saddle
stitch staple cartridge. For details about
how to add staples, see p.80 "Adding
Staples".
Misfeeds occur frequently.
(The error message "Paper
Misfeed (C)" appears
repeatedly.)
A paper jam may occur when
A4 or 81/2" × 11" size paper
of 250 - 300 g/m2 (66.5 -
79.8 lb.) in weight is loaded
in the vertical orientation ( ).
Load the paper in the horizontal
orientation ( ).
Z-folded paper is not
properly aligned.
The auxiliary tray is not set. Set the auxiliary tray for the finisher shift
tray. For details about how to add the
auxiliary tray, see p.100 "When Z-
folded Paper Is Not Properly Aligned".
Cannot print in duplex mode. [Apply Duplex] is set to [No]
for Tray 1-7.
In [Tray Paper Settings], under Tray 1-7,
set [Apply Duplex] to [Yes].
Cannot print in duplex mode. You cannot select duplex
printing if the paper type is set
to [Tab Stock], [Envelope],
and [Label Paper].
In [Tray Paper Settings], under Tray 2-7,
select a paper type other than [Tab
Stock], [Envelope], and [Label Paper].
Paper is bent. Paper may be bent when it is
ejected from the finisher
upper tray.
Change the output tray to the finisher
shift tray.
The print image is not
properly positioned on the
paper.
The machine has not detected
the paper's type and/or
width correctly.
Contact the machine administrator or
your service representative.
1. When the Machine Does Not Operate As Wanted
18
1