RIESE & MULLER RIESE & MULLER User manual

INSTRUCTION MANUAL EBIKES
RIESE & MÜLLER
BLUELABEL
VERSION: 12/2013

Carrier, p. 56
Seat post, p. 11, p. 22
Saddle, p. 12
Shifting
Derailleur, p. 32
Hub gear, p. 36
Wheel attachment, p. 43
Wheels and tires, p. 40
Kickstand, p. 31
Brake lever, p. 17
Shifter, p. 33
Stem, handlebar, p. 13
Headset, p. 54
Lighting, p. 55
Suspension fork, p. 23
Brakes
Disk brakes, p.26
Rim brakes, p. 28
Pedals, p. 31
Bosch drive, p. 62
Chain, p. 38
Suspension, p. 18

© 2013, Riese & Müller GmbH
Text and concept
Riese & Müller GmbH
Graphic design
www.wolf-corporate.de
Photography
Kay Tkatzik, Riese & Müller GmbH
Torque settings in this manual are
specied in Nm. Do not rely on
your feeling: “tight” is simply not
precise enough. ONLY a torque
wrench can ensure that the bolt
is properly tightened. You should
always this tool to tighten the
components to the specied torque
setting. A bolt that is too tight or
too loose can cause malfunctions
which could lead to an accident.
DANGER!

Dear customer,
congratulations on your new Riese & Müller E-bike. Thank you for
choosing us for your mobility needs. Riese & Müller builds lightweight
and practical E-bikes that are characterized by exceptional handling
and award winning design. During the design process, we constantly
think about your riding enjoyment and safety. Even though we cannot
anticipate every possible scenario, this manual answers many of the key
questions you may have and gives you many tips on using your bike.
Furthermore, a lot of interesting facts about bicycle technology, mainte-
nance and upkeep are summarized for you to ensure that you enjoy your
new Riese & Müller E-bike for many years for come. Since our E-bikes
are constantly being updated and improved, we may provide additional
supplementary pages to ensure you have the most up to date informa-
tion. Please be mindful that some updated information may have already
been included with your new E-bike.
Your dealer has performed the final assembly of the E-bike and possibly
implemented some requested changes for you. They have performed a
test ride to ensure an enjoyable riding experience from the very start.
If after reading this manual, you still have questions, please feel free to
contact your dealer or us directly.
The Riese & Müller Team

3
CONTENT
General information
Before the first ride
Before every ride
Legal requirements (Germany)
Adjusting the riding position
Adjusting the rear suspension
Suspension seat post (blueLABEL)
Adjusting the suspension fork
Braking system
Pedals/kickstand
Shifting system
Chain
Wheels and tires
Repairing a puncture
Headset
Lighting system
Luggage transport
Avenue hybrid II – Enclosed drive
Avenue hybrid II – Integrated lock
Load hybrid – Steering linkage
Load hybrid – Separating the frame
E-bike drives
E-bikes – range in cold weather
E-bikes – HS models
Transporting the E-Bike
General care/Inspections
Warranty/Guarantee
Recommended torque settings
Service and maintenance plan
Documents
Service record
4
6
8
9
10
18
22
23
24
31
32
38
40
45
54
55
56
58
59
60
61
62
63
64
66
68
71
74
76
78
79

4
GENERAL INFORMATION
DANGER!
Do not ride if the test wasn’t
passed with 100% certainty.
Riese & Müller E-bikes are equipped with exceptionally innovative technology. Even if you are
a seasoned rider that has been riding for many years, we strongly recommend reading and
observing the following instructions.
First we would like to familiarize you with the components of your Riese & Müller E-Bike.
Please flip open the front cover of the manual. Here you will find an example of
a Riese & Müller E-bike upon which all of the mentioned components are identified.
TIP! KEEP THE FRONT COVER OPENED AS THIS MAKES ORIENTATION EASIER!
We have tried to vividly portray all of the relevant information to ensure your satisfaction with
your new Riese & Müller E-bike. Therefore we use the following symbols:
Attention! Here is a hint that will help you quickly become familiar with your bike and
its technology.
Danger! This symbol indicates that life-threatening risks are possible if the
corresponding instructions are not followed. Please read carefully.
Tip! This symbol indicates useful additional information.
To ensure you always have a fun and safe ride,
you should perform the quick check before
every ride. For instructions on this quick check
please visit page 8.
In this manual, a number of maintenance and repair tasks are described in detail. If you
engage in this activity you must always consider that the instructions are exclusively for the
designated Riese & Müller E-Bikes and are not transferable to other bikes.
Through a variety of design and model changes it is possible that the included instructions are
not up to date. If necessary, review the separately attached instructions.

5
Note that the successful execution of the included instructions may require special tools or
technical expertise. If you are uncomfortable performing any of the listed tasks, please seek
the assistance of a professional.
If you reach a certain point where you are not sure how to proceed, please contact your local
dealer or us directly. We are happy to help!
The following are a few things that we cyclists hold very dear. Always take care in traffic as
not to endanger yourself or others. Respect the rules of the road so you don’t draw the ire of
other road users. If you tour through forests and meadows, please respect nature by cycling
only on marked or paved roadways. Observe the legal requirements for the o-road use
of bicycles. These are available from your local authorities. Never ride without a helmet and
make sure you always wear appropriate clothing.
WE HOPE YOU ENJOY YOUR NEW RIESE & MÜLLER EBIKE.
This manual covers the installation and maintenance work that may be best
performed by your local dealer (page 76). Do not perform any task that you are
uncomfortable with. Many of these tasks require special knowledge and tools
and should only be performed by an expert. Never ride your bike with incomple-
te or improper maintenance. You could endanger your life or the lives of others.
DANGER!

6
BEFORE THE FIRST RIDE
GROSS VEHICLE WEIGHT RATING
The following is the gross vehicle weight
rating (bike, rider and luggage):
TRAILERS/TRAILERBIKES
Riese & Müller E-bikes are only approved
for use with two wheeled trailers. The max.
towing capacity (including trailer weight) is
50 kg. 6
1Including weight of basket/child seat
2First value is valid for HS model
3Including weight of basket
4Maximum load loading area: 100 kg
5Riders weight and luggage weight
must not exceed 120 kg in total
6Bei Befestigung am Gepäckträger muß die Stützlast zum
Gepäckträger hinzugerechnet werden.
7Maximum carrier load: 20 kg
MODELL GROSS WEIGHT THEREOF
LUGGAGE RACK
THEREOF BLUELABEL
LOWRIDER RACK
Avenue hybrid II 150 kg 20 kg1––
Culture hybrid 150 kg 20 kg1––
Delite hybrid 140/150 kg220 kg1––
Delite hybrid II 140/150 kg220 kg1––
Homage hybrid 140/150 kg220 kg1––
Kendu hybrid 150 kg 20 kg1––
Load hybrid 200 kg420 kg1, 5 ––
blueLABEL cruiser hybrid 130 kg 25 kg15 kg3
blueLABEL wave hybrid 130 kg 25 kg15 kg3
blueLABEL swing hybrid 130 kg 25 kg15 kg3
blueLABEL charger hybrid 130 kg 20 kg1––
blueLABEL transporter hybrid 160 kg 50 kg1––
Single-track trailers are approved for
use on blueLABEL E-Bikes only.7
ATTENTION!
MAXIMUM RIDERS WEIGHT
The maximum riders weight for all
Riese & Müller E-bikes is 110 kg.
CARRIER, CHILD SEATS
Please note that carrier and child seat are
not allowed to be modified. The following
E-bikes can be directly fitted with a child seat
(eg Polisport Bilby): Avenue hybrid II, Culture
hybrid, Delite hybrid (all models), blueLABEL
(all models).

7
INTEND USE
Use your Riese & Müller E-bike only on roads
and trails. Not liable for damages resulting
from improper use, incorrect assembly, neg-
ligence, accidents, racing, jumping or similar
activities.
CLOTHING
Wear appropriate cycling clothing including
slim fitting pants and shoes with a firm and
good sole. Make sure you and your children
never ride without a helmet!
BRAKES
Are you familiar with the braking system?
Check to make sure that the front brake lever
is on the side of the handlebar that you are
used to. If it isn’t then you can either train
with the new arrangement or have your
dealer change the arrangement to fit your
needs. More details on brakes can be found
on pages 24–30.
SHIFTING
Conduct a test ride to familiarize yourself
with the shifting system in a low-traffic area.
More details on the shifting on page 32–37.
SEATING POSITION
Is the saddle and handlebar in the right posi-
tion? Your dealer can assist you in finding the
best seating position. More details on seat-
ing position on page 10–17.
SUSPENSION
Is the suspension adjusted to suit your
needs? More information regarding suspen-
sion on page 18– 23.
1Including weight of basket/child seat
2First value is valid for HS model
3Including weight of basket
4Maximum load loading area: 100 kg
5Riders weight and luggage weight
must not exceed 120 kg in total
DANGER!
Modern brakes are much more
powerful than simple rim or
drum brakes. Make sure to first
test the braking power before
heading into traffic. Unintended
braking can lead to an accident.
Slowly squeeze the brake to
generate more braking force.
When riding with a full load, the
handling is affected and it takes
longer to stop. Be sure to make
some handling and braking test
prior to heading into traffic.

8
BEFORE EVERY RIDE
Before each ride the following items must be
checked:
QUICK RELEASE/AXLE BOLTS
Are the quick releases or axle bolts properly
secured? More details can be found on
page 43–44.
SUSPENSION
Check to make sure the suspension is
functioning. Press down on the saddle to
check the rear saddle. While holding the
front brake, press down on the handlebars to
check the suspension fork. In both cases the
suspension should move up and down with
uniform resistance and without significant
noise. No components of the bicycle should
scrape or rub together.
TIRES
Are the tires in good condition? Is the air
pressure correct? More information regarding
tires can be found on page 40–44.
LIGHTING
Do the lights stay on when standing still?
More information regarding lighting can be
found on page 55.
BRAKES
Vigorously pull the brake lever. The levers
should stop just before reaching the han-
dlebar. The brake pads on rim brakes must
touch the entire rim area while not touching
the tire. More details on the brakes can be
found on page 24–30.
LOADING
Check the fixation of basket or child seat. The
luggage must be fixed securely and noth-
ing should get caught by the wheels. Please
note that your E-bike may change under
loading.
WEIGHT LIMITS
Check to ensure the gross vehicle weight
rating is not exceeded. Please see page 6.
UNUSUAL NOISES
Be aware of any unusual noises or changes
to handling characteristics which may
indicate a problem. Check the bearings and
couplings.
Do not ride your E-bike if con-
cerned about any of these points!
If in doubt please consult your
dealer. A faulty E-bike can result
in accidents!
DANGER!
DANGER!
Quick releases and fittings that
are not properly closed can result
in severe accidents!
ATTENTION!
After an accident ask your dealer
to check your E-bike for eventual
damages before riding again.

9
LEGAL REQUIREMENTS GERMANY
STVZO
To legally use a bike on a public road in
Germany it must conform to the Road Traffic
Regulations (StVZO). The requirements relate
to the brake and lighting system and bell.
Every rider is obliged to maintain his bike
at a roadworthy state. The general traffic
rules that apply to automobiles also apply to
bicycles. Please familiarize yourself with the
traffic regulations.
THE BRAKING SYSTEM
The braking system of a bike must have at
least two independently functioning brakes
(front and rear wheel). The mode of opera-
tion is not strictly regulated.
THE LIGHTING SYSTEM
All lighting devices on the bike need to dis-
play the official mark. This mark consists of a
wavy line, the letter “K” and a number. Only
lights (battery powered and dynamo) with
this mark can be used on public roads.
The §67StVZO states that the front and rear
light must be operated by the same fixed
power source (battery or dynamo). Front and
tail light can be switched on and o sepa-
rately. The rated power and voltage must be
at least three watts or six volts. The rear light
must be mounted at a height of at least
25 cm above the road surface and the center
of the front light cone must touch the road
surface no further than 10 meters from the
front of the bike.
REFLECTORS
In addition to the light sources, each bicycle
must also have the following reflectors:
• aslargeaspossiblewhitereectorincom-
bination with the headlights.
• intherear,atleasttworedreectorswith
a large area with the “Z” mark. The tail light
can be combined with the rear reflectors.
• twolateralyellowreectorsperwheel
must be attached. Alternatively white
reflective rings can be attached to the
spokes around the complete circumfer-
ence of the wheel or on the rim edge or
on the sidewalls of the tires.
• twoyellowreectorsperpedal(frontand
rear).

10
ADJUSTING THE RIDING POSITION
RIDING POSITION
The correct riding position is essential for
comfort and power delivery. Your E-bike is
designed so that the various components
can be adjusted to accommodate your body
size. This section describes adjusting the
riding position on your new Riese & Müller
E-bike.
CORRECT SEAT HEIGHT ADJUSTMENT
The necessary height is based on body posi-
tion while pedaling. While pedaling the balls
of the big toes should be over the pedal axle.
The leg must not be fully extended at the
lowest position of the pedaling circle. If the
seat is too high, it is difficult to pedal through
this low point and the pedaling is not smooth
and circular. If the seat is too low, knee pain
is possible.
Check the seat height using the following
method and be sure to wear shoes with a
flat sole:
•Sitonthesaddleandplacetheheelonthe
pedal in the lowest position. In this position
the leg should be fully stretched. Make sure
that your hips remain straight.
DANGER!
The successful execution of the
following operations requires
some experience, proper tools and
expertise. Make sure to conduct a
brief check (page 6) and test ride
in a traffic free area. If you have
any doubts about the adjustments,
please discuss them with your
local dealer. This can be combined
with a normal workshop visit (i.e.
initial inspection).
TIP!
With full suspension bikes, the bottom
bracket height is inherently greater.
It may happen that you can only reach
the ground with an outstretched toe.

11
•toadjusttheseatheight,youmustloosen
the clamping screw for the seat post.
•Nowyoucanadjusttheseatpostheight.
Make sure that the seat post is greased.
If the seat post feels tight, clean and re-
grease both surfaces. Never force the seat
post and if you have further issues, please
contact your local dealer for further advice.
•Alignthesaddleinthedirectionoftravel
and tighten the clamping screw to a torque
of 9–12 Nm.
•Checkthetightnessoftheseatpost.Tryto
twist the saddle. If it doesn’t twist, the seat
post is tight.
•Doublechecktomakesurethelegexten-
sion is correct. Verify that you can easily
and safely reach the ground. If this is not
the case, position the saddle lower.
Never ride when the minimum
insertion mark on the seat post is
visible. This indicates that the seat
post is not inserted far enough
into the frame. It could break or
damage the frame. If the seat post
is ever shortened, a minimum of
80mm must remain in the seat
tube!
DANGER!

12
ADJUSTING THE RIDING POSITION
SADDLE ORIENTATION AND ANGLE
The distance between the handlebars and
saddle and the angle of the saddle have an
eect on riding comfort and riding dyna-
mics. By moving the saddle horizontally, this
distance can be altered which has a pro-
found eect on pedaling. Furthermore, the
seat should usually be oriented parallel to
the ground.
•LoosentheboltAthree to four turns only,
otherwise the entire mechanism may fall
apart.
•Movetheseatforwardorbackwardasde-
sired. Often this only requires a little bump
to the saddle.
•Adjusttheangle.
•TightentheboltAto 12–15 Nm.
•Checktoseeifthetightenedsaddlemoves
by alternately loading the front and back of
the saddle.
DANGER!
When replacing the saddle, be
aware that only saddles with a
frame diameter of 7– 8 mm can
be used. Using saddles with other
frame diameters can lead to fail-
ure and cause the rider to fall.
A
A
TIP!
The Riese & Müller ip op seat post
can be rotated with its head facing
forward to get a smaller distance to
the handlebar.

13
HANDLEBAR HEIGHT ADJUSTMENT
The stems at Riese & Müller E-bikes are
height and partially angle adjustable. This
allows for the adjustment of the seating
position.
Upright seating position
Advantages: less strain on the wrist, arms
and neck.
Disadvantages: higher load on the saddle.
Outstretched seating position
Advantages: less load in the saddle, more
efficient power transfer, more streamlined,
more weight on the front wheel.
Disadvantages: higher load on wrists, arms
and neck.
HANDLEBAR HEIGHT AT ERGOTECSTEMS
The height can be reduced by leaving o
spacers. But the steerer tube has to be cut-
ted in the same way.
ADJUSTABLE STEM AT KENDU AND LOAD
The stem of the Kendu/Load hybrid is adjust-
able in both height and angle. Both adjust-
ments can be made without tools by means
of a locking pin and quick releases.
Angle adjustment:
•OpenbothquickreleaseleversAon the
front hinge.
•Pressthesidebutton B and adjust the stem
in one of the three angle positions. Release
the button again moving the stem until
it clicks into place (the stem should easily
move back and forth).
•Attention:Onlyusethesteminthethree
positions in which the pin engages!
•ClosequickreleaseleverAat the left side
of the stem first. Secondly close lever Aat
the right side of the stem.
ATTENTION!
Before each ride, ensure that the pin
is firmly in place and quick-release
levers are completely closed. If the
bars or stem move while driving by
yourself, have your dealer inspect
it immediately as this could be very
dangerous.
A
B

14
ADJUSTING THE RIDING POSITION
Height Adjustment:
•OpenthequickreleaseleverC.
•PressthepinDand adjust the stem to
one of five height positions until the pin D
engages. Attention: the stem should not
be extended beyond the “MIN. INSERTION“
mark! Use the stem only in the five posi-
tions in which the pin engages.
•Alignthehandlebarinthedirectionof
travel and close the quick release lever C.
ADJUSTING QUICK RELEASE LEVERS ON STEM
The quick release levers on the stem of the
Kendu and Load are already set correctly at
the factory. However, should it be necessary
to readjust it:
•LoosenthesetscrewsLon both sides and
then open the quick release lever A.
•LoosenthetwoscrewsM. Tighten the two
screws N(recommended torque 7– 9 Nm).
Make sure that the two spacers Oare
present.
•Closebothquickreleaselevers A. Tighten
both screws M(torque 6 –7 Nm). Tighten
both set screws L(torque 1 Nm).
•Nowbothquickreleaseleverscanbe
actuated using remarkable hand strength.
STEERING BEARING PLAY AT KENDU
AND LOAD
The information contained in this manual for
adjusting bearing clearance also applies to
the Kendu and Load (see page 54 –55).
C
DN
O
L
M
A

15
HANDLEBAR HEIGHT FOR AHEADSET STEMS
The height is adjusted by using spacer rings.
•LoosenboltAand remove with cap B.
•LoosenbothboltsC. Now the stem can
be removed. If you want to change the
height of the stem, you just need to place
spacers D.
•Slidethestemandallofthespacerstothe
desired position on the steer tube. Align
the handlebar again and tightened the side
clamp bolts Cslightly. Put the cap Bon the
stem and tighten the Allen bolt Aagain.
DANGER!
The height adjustment of A Head-
set stems requires properly setting
the steering bearings and im-
proper installation can result in
accidents. Therefore it is recom-
mended that this is only perfor-
med by or at least checked by your
local dealer.
D
C
A
B
• When loosening the stem the fork
becomes no longer stable and can
fall out. When pulling the stem
off hold the fork or secure it to the
downtube with a cable tie.
• The bolt Adetermines the amount
of play in the bearings!
• Make sure that when tightening
the bolt A, no seals are pinched.
Pinched seals prevent the smooth
running of the bearings. Therefore
be sure to check their position
before tightening.
• The length of the steerer tube is de-
termined by the number of spacers.
Spacers cannot be supplemented or
omitted without having to shorten
the steerer tube. This should only be
carried out by an expert.
ATTENTION!

16
ADJUSTING THE ANGLE OF THE HANDLEBARS
Adjust the handlebars so that the wrists are
relaxed and not too strongly turned outward.
Adjust the handlebar position by rotating the
handlebar.
•LoosenthetwoboltsFand the four bolts H
on the handlebar clamp.
•Rotatethehandlebartothedesired
position.
•Makesurethatthehandlebarisclamped
exactly in the middle of the stem.
•TightentheboltsFto a torque setting
of 10 Nm and the bolts Hto a setting of
5.5 Nm using an “X” pattern.
HANDLEBAR ADJUSTMENT
When adjusting grip position, adding bar
ends or changing handlebars, it may be
necessary to replace shifting and brake
cables with longer ones.
ADJUSTING THE RIDING POSITION
F
H
H H
H

17
ADJUSTMENT OF BRAKE LEVER REACH
Riders with small hands can adjust the brake
lever closer to the handlebar:
•Wherethebrakecableentersthebrake
lever there is a small screw. Tighten the
screw until the desired reach is achieved.
•Nowcheckwhetherthereisenough
free travel of the lever before the brake
engages. If this is not the case, the brake
cable can be adjusted (see page 20).
BRAKE LEVER ROTATION
Loosen the Allen bolts on the brake lever
handlebar clamp.
•Sitonthesaddleandputyourngerson
the brake lever. Then twist the brake
levers until your hand and forearm form a
straight line.
•Tightentheboltsonthebrakeleverhandle-
bar clamp to a torque setting of 5– 6 Nm.
BAR ENDS
These provide an additional grip position.
They are usually set so that the hands fit
comfortably on it when the rider is leaning
slightly forward. The bar ends are typically
set at approximately 25 degrees.
DANGER!
The brake lever should not touch
the handlebar before full braking
is achieved!
DANGER!
The bolts on the stem, handlebar,
grips and bar ends must be tigh-
tened to the specified torque set-
tings. The corresponding values
can be found on page 75. If bolts
are not tightened to the correct
specification it may cause the
parts to loosen or break which
may lead to serious accidents.

18
ADJUSTING THE REAR SUSPENSION
Your Riese & Müller E-bike is equipped with
a low maintenance rear suspension system
(excluding blueLABEL). The shock contains
either an air chamber or a combination of
steel spring and oil hydraulic damping.
To tune the air suspension, please refer to
the separately included manual from the
suspension manufacturer.
REAR SUSPENSION ADJUSTMENT
With steel spring shocks, the correct spring
must be chosen for the desired ride char-
acteristics. Furthermore you can adjust the
spring preload and damping.
The standard spring is designed for 90% of
all applications. If the bike sinks dramatically
when you mount it or bounces when hitting
small bumps, you need a stier spring. If the
bike sinks only a little when you mount it
and hardly reacts to bumps, then you need
a softer spring. Riese & Müller oers softer
and stier springs in order to meet specific
customer requirements.
The adjustment ring of some E-bike models
is fitted with holes and can easily be ad-
justed by a 3 mm Allen key.
REPLACING THE SPRING
•Hangthebikeinanassemblystand.
•Relaxtheshockfully.Rotatetheadjust-
ment ring counterclockwise.
•Preventtheswingarmfromaccidentally
folding down with the help of a stable
cord or cable ties between the frame and
swingarm.