CUSTOMER SUPPORT
AFTER SALES SERVICE
Rigel's Customer Support Team can provide you with service visits, sale of spare parts, and
general product help and advise.
SPARE PARTS
Spare parts for all Rigel products are available for up to 10 years after the product's date of final
manufacture. You should only purchase spare parts directly from our Customer Support
Department, or from Rigel's approved stockists or merchants to ensure authenticity and to
maintain validity of your warranty.
NOTE: As a safety precaution, spare parts that require exposure to voltage from the power grid
mains will only be send to qualified personnel.
SERVICE GUARANTEE
All servicing provided by Rigel will be performed by a trained technician or agent, with genuine
spare parts, and will come with a 6-month warranty on the repair. Servicing outside of the
product's warranty will be charged at a reasonable cost.
CONTACT US
RIGEL TECHNOLOGY (S) PTE LTD
RIGEL INNOVATION CENTRE (HEADQUARTER & SHOWROOM)
20 Changi Business Park Central 2 Singapore 486031
Tel: (65) 6812 6288 Fax: (65) 6812 6388
Office Working Hours : 8:30am - 6.00pm (Monday to Thursday)
8:30am - 5.30pm (Friday)
Website: www.rigel.com.sg
RIGEL TECHNOLOGY (M) SDN BHD
Wisma Rigel, 16 & 18, Jalan 3 / 33B, MWE Commercial Park, 6 1/2 Miles, Off Jalan Kepong, 52000
Kuala Lumpur, Malaysia
Tel: (603) 6258 6016 Fax: (603) 6258 5498
Office Working Hours: 8:30am - 6.00pm (Monday to Friday)
Website: www.rigel.com.my
RIGEL TECHNOLOGY (NINGBO) CO. LTD
No 6, Chuangye Road, West Of Bonded Zone, Beilun, Ningbo, Zhejiang, China
Tel: (86) 574 5626 1688 Fax: (86) 574 5626 1588
RIGEL TECHNOLOGY CERAMICS (SICHUAN) CO. LTD
Shuanghechang. Anfu Town, Naxi District, 646300 Luzhou City, Sichuan, China
Tel: (86) 830 4270 155 Fax: (86) 830 4270 636
Please read the following warranty information thoroughly and retain this document for future use
and reference.
Rigel Technology (S) Pte Ltd ("Rigel") warranties the products against any defect of materials or
workmanship for a period of 1 year from the date of purchase.
Within the warranty period, all defective parts will be repaired and/or replaced free of charge.
To be eligible for free repair and/or replacement, any service work on the product must be
undertaken by Rigel or our approved agents.
Service under this warranty will not affect the warranty expiry date, and any warranty on exchanged
parts or products will end when the warranty expires.
This warranty is only applicable for products properly installed and operated in accordance to the
operating procedures stated in the instruction manual.
This warranty does not extend to washroom accessories or other peripheral items.
Rigel's responsibility under this warranty does not apply to damage/defects caused by:
·Misuse, negligence, or accidents.
·Public abuse or vandalism.
·Repairs or alterations not authorized by or performed without consultation from Rigel.
·Repairs or alterations that do not comply with Rigel's installation instruction.
·Repairs or alterations that were not performed with genuine parts supplied by Rigel.
Rigel will not be held liable for any incidental or consequential damages, including loss of profits
or savings, arising from the use or misuse of the products.
The terms in this warranty are only valid after:
·Full payment has been made.
·The official Warranty Card is completely and correctly filled out in ink and returned to Rigel
within 14 days of purchase. Loss or misplacement of the Warranty Card, or unauthorized
amendments to the Warranty Card, shall render the warranty null and void.
This warranty is in addition to your statutory and other legal rights.
WARRANTY