ring VIDEO DOORBELL User manual

shown in Satin Nickel
Video Doorbell
Getting Started

Download
the Ring app
The Ring app walks you through
setting up and managing your
Ring Video Doorbell.
The Ring app is available for
iPhone, iPad and Android.
Search for "Ring" in one of the
app stores above, or visit
ring.com/app
Download from
Windows Store
Grab your Wi-Fi
password
It's required for the in-app
setup. Write it down below so it's
handy when you need it:
Your Wi-Fi password

Say hello to the back
of your Ring Video
Doorbell
Setup Button – You'll be
instructed to push this during
in-app setup.
Charging Port – Plug in the
included USB cable here
to charge your Ring Video
Doorbell, when needed.
MAC ID: XXXXXXXXXXX
S/N: XXXXXXXXXXX
Product name: Ring
FCC ID: YOPGS1011MEE
Model name: Video Doorbell
Power input: 8-24 VAC, 5Vdc 1 A
3

Doorbells
Follow the steps in the
Ring app
If you haven't already, open
the Ring app and select Create
Account. Once you're logged
in, tap Set Up a Device to begin
the setup process.
When prompted, select
Doorbells and follow the in-app
instructions.
4

Push the front button
to test your Ring Video
Doorbell
After setup, push the front
button on your Ring Video
Doorbell while indoors to see
the video from your Ring device
in the app.
Smile, you're on camera!
If you have problems with video
quality after installation, you may
need to move your router closer to
your door, or add a Ring Chime Pro.
Learn more at: ring.com/chime-pro
5

4 feet
(48 inches)
Select an install
location
For optimal performance,
install your Ring Video Doorbell
1.22 metres above the ground.
If you're connecting to existing
doorbell wiring that's higher
than 1.22 metres, and want to
angle your Ring for a better
view, you can purchase a
Wedge Kit at:
ring.com/accessories
Motion detection range
6

4 feet
(48 inches)
Camera field of view
Motion detection range
7

Remove
your
existing
doorbell
If you're
connecting your
Ring to existing
doorbell wiring,
first turn o the
power at the
breaker.
Then remove
your existing
doorbell from
the wall and
disconnect the
wires.
If you notice a diode
when you remove your
wired doorbell, this means
you will need to install the
included diode with your
Ring.
Diode
If wiring to an existing doorbell…
8

If wiring to an existing doorbell…
Mark the screw holes
Snap the little orange level onto
the mounting bracket, and use
the bracket to mark the four
corner holes.
The recommended installation
height is 1.22 metres above the
ground.
9

Install the anchors
(optional)
On stucco, brick or concrete,
use the provided bit to drill
holes in your wall, then insert
the anchors.
If you're installing on wood or
cladding, put the anchors in
that drawer of stu you never
use and skip this step.
10

Keep the orange
screwdriver handy. You’ll
need it to take your Ring device
o the wall for charging.
Install the mounting
bracket
Use the Phillips head side of the
Ring screwdriver to screw in the
mounting bracket.
11

Installing the
mounting bracket
(continued)
Drive the screws into your wall
(or into the anchors, if installed)
until they are flush with the
mounting bracket, and the
bracket is flat against
your wall.
If your wall is not completely
flat, be careful not to screw the
bracket in so tightly that it bends or
bows.
If wiring to an existing doorbell…
12

Connect the wires
(optional)
Connect your doorbell wires
to the screws on the bracket.
It doesn't matter which wire
connects to which screw.
The wiring must be connected
to a transformer with a voltage
of 8–24 VAC and an internal
doorbell or resistor.
DC transformers and most
intercoms are not supported.
If wiring to an existing doorbell…
13

If you have a digital doorbell,
connecting the diode the
wrong way won't do any harm.
If your doorbell doesn't ring, just
reverse the diode.
How and when to use
the diode
If your
doorbell is
digital (plays
an electronic
melody),
attach the
diode to the
two screws
on your
bracket.
Put the grey indicator on the
same side as the wire that leads
to your internal doorbell.
If your doorbell is mechanical
(makes a "ding-dong" sound),
DO NOT INSTALL THE DIODE.
If wiring to an existing doorbell…
14

If wiring to an existing doorbell…
Attach your Ring
Video Doorbell
to the bracket
Line up the holes in your Ring
Video Doorbell with the slots on
the bracket.
Press firmly towards the wall
and then down until you feel
a click.
Make sure that the
security screws are
loose.
15

Secure your Ring
Video Doorbell
Use the star-shaped end of your
Ring screwdriver to tighten the
security screws on the bottom
of your Ring Video Doorbell.
Once you have wired your Ring
device, you can restore power
at the breaker.
Congratulations, you're done!
16

Sign up for Ring
Protect
Your Ring Video Doorbell
includes a 30 day free trial of
Ring Protect, a subscription
service that stores video every
event that is captured by your
Ring products.
This lets you review Ring videos
at your leisure and share them
with anyone.
To keep your subscription active
and save your videos, visit:
ring.com/protect-plans
Log in to your Ring account,
choose a Ring Protect Plan,
and follow the on-screen
instructions to subscribe.
17

Need a little
setup help?
If your in-app setup doesn't go
as planned, try out these tips:
Get your Wi-Fi password
just right.
The most common setup
issues come from entering the
wrong Wi-Fi password. These
passwords are case sensitive,
and every little error counts.
So grab your password and
write it here, so you'll know just
what to enter:
18

Reboot your router.
If you know you entered the
right password but you're
having no luck, try turning
o your Wi-Fi router, wait 30
seconds, then turn it back on.
Then, start setup again in the
Ring app.
Start setup inside.
If you tried the tips above and
setup still won't work, try moving
your Ring Video Doorbell inside,
near your Wi-Fi router. Then,
start setup once more.
Once setup completes
successfully, you can install your
Ring Video Doorbell at your
door.
Need additional help?
If the problem that you're
having isn't addressed here,
and you need further help, scan
the code below with the camera
app on your iPhone or a QR
code scanning app on your
Android device.
19

1523 26th St.
Santa Monica, CA 90404
??ring.com/help
[phone]
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© 2019 Ring LLC or its aliates.
RING, ALWAYS HOME, and all related logos are trademarks of Ring LLC or
its aliates.
Last updated: 03/21/19