Rinnai R2339 User manual

This appliance shall be installed in accordance with:
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All Rinnai gas products
are A.G.A. certified.
Distributed and serviced in Australia under a Quality
System certified as complying with ISO 9001 by
SAI Global
SAPPHIRE
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Rinnai Australia i Sapphire Controller Operation Manual
Congratulations on the purchase of your Rinnai Sapphire gas log flamefire.
We trust you will have many years of comfort and enjoyment from your appliance.
BEFORE PROCEEDING WITH THE OPERATION OR INSTALATION OF YOUR NEW REMOTE
CONTROLLER PLEASE READ THIS MANUAL THOROUGHLY AND GAIN A FULL UNDERSTANDING
OF THE REQUIREMENTS, FEATURES AND OPERATION OF YOUR NEW CONTROLLER.

Rinnai Australia ii Sapphire Controller Operation Manual
SAFETY & CARE.................................................................................................................................................. 1
CONTROLLER SAFE HANDLING & CARE........................................................................................................ 1
BATTERY SAFETY & DISPOSAL INSTRUCTIONS........................................................................................... 1
REMOTE / THERMOSTATIC CONTROLLED OPERATION................................................................................ 2
REMOTE CONTROLLER - BATTERY INSTALLATION..................................................................................... 3
REMOTE CONTROLLER - SYNCHRONISATION. ............................................................................................3
REMOTE CONTROLLER - MANUAL OPERATION........................................................................................... 3
REMOTE CONTROLLER - AUTOMATIC OPERATION..................................................................................... 4
WIRELESS CONTROLLER / THERMOSTAT..................................................................................................... 5
TO TURN YOUR HEATER ON WITH REMOTE / THERMOSTATIC CONTROL............................................... 7
MODES OF OPERATION................................................................................................................................... 7
PROGRAMMING OF PROGRAM MODES......................................................................................................... 9
GENERAL OPERATION CHARACTERISTICS ............................................................................................... 11
TROUBLE SHOOTING CHECKLIST................................................................................................................ 11
WARRANTY & PURCHASE RECORD............................................................................................................... 12
WARRANTY...................................................................................................................................................... 12
PURCHASE RECORD...................................................................................................................................... 12
CONTACT INFORMATION ................................................................................................................................. 13
CARTON CONTENTS
Ensure that the components listed below are present before proceeding.
Wireless remote/thermostatic control
Wall mount AA batteries (x2) These Operating Instructions
1 3 42
1
2
3
4
TABLE OF CONTENTS

Rinnai Australia 1 Sapphire Controller Operation Manual
SAFETY & CARE
CONTROLLER SAFE HANDLING & CARE
• Clean your controller with a lightly dampened cloth; DO NOT use harsh abrasives or solvents to clean any part
of the controller, doing so may result in damage to the finish of the controller.
•DO NOT place your controller in a position where it may be easily damaged, i.e. on the floor or on a seat or
under a heavy object.
•DO NOT leave your controller in direct sunlight.
•DO NOT expose your controller to excessive humidity or submerse it in fluid.
•DO NOT carry your controller around in pants pockets or purse, risk of damage to the screen may occur.
•DO NOT leave your controller on top of a free standing unit where it may be affected by the heat of an operating
appliance.
•DO NOT dismantle, or otherwise modify the controller, attempting to do so may damage or affect the operation
and will void your warranty.
BATTERY SAFETY & DISPOSAL INSTRUCTIONS
Please follow the instructions below for safe handling and proper disposal of each type of your controller batteries.
•DO read the instructions on packaging of batteries. Make sure to insert new batteries correctly, following the
symbols for positioning the positive (+) and negative (-) ends of each battery.
•DO replace batteries with the size and type specified in your Rinnai product's Operation / Installation manual.
• Exchange both spent batteries from the controller at the same time, do not mix old and new batteries.
•DO store batteries in a cool, dry place at normal room temperature. Remove batteries from devices that will be
stored unused for extended periods.
•DO dispose of batteries according to the local laws and regulations of your region. Some batteries may be
recycled, and may be accepted for disposal at your local recycling centre. If you are not able to identify the
applicable rules in your area, please check the instructions of the battery manufacturer.
• Batteries may present a risk of fire, explosion, or chemical burn if mistreated.
•DO NOT disassemble, puncture, modify, drop, throw, or cause other unnecessary shocks to batteries.
•DO NOT dispose of batteries in a fire or incinerator, or leave batteries in hot places such as a car left in direct
sunlight.
•DO NOT store batteries near an oven, stove, or other heat source.
•DO NOT connect batteries directly to an electrical source, such as a domestic power outlet or car power-point.
•DO NOT place batteries into a microwave oven, or into any other high-pressure container.
•DO NOT immerse batteries in water or otherwise get them wet.
•DO NOT short circuit batteries; for example, do not carry loose batteries in a pocket or purse with other metal
objects, which may inadvertently cause a battery to short circuit.
•DO NOT use batteries, or charge rechargeable batteries, that appear to be leaking, discoloured, rusty,
deformed; emit an odour; or are otherwise abnormal.
Warranty does not cover damage caused to the controller by incorrect, damaged, or leaking
batteries.
•DO NOT touch leaking batteries directly; wear protective material to remove the batteries and dispose of them
properly immediately.
•DO NOT reverse the polarity (positive and negative terminals) of batteries.
•DO NOT mix used and new batteries, or install used batteries in other equipment.
•DO NOT charge non-rechargeable batteries, or use unspecified charging instructions or equipment for
rechargeable batteries.
•DO NOT continue to charge batteries beyond the specified time.
•DO NOT give batteries to young children, or store batteries where children may access them.
•DO NOT put batteries in mouth. If swallowed, contact physician or local poison control centre immediately.

Rinnai Australia 2 Sapphire Controller Operation Manual
REMOTE / THERMOSTATIC CONTROLLED OPERATION
For further enhanced comfort and convenience the Sapphire heater can be both remotely and thermostatically
controlled through the use of a wireless wall mountable controller / thermostat.
The wireless controller / thermostat is an optional extra available through your Rinnai stockist.
DISPLAY LAYOUT & FEATURES
BUTTON LAYOUT & FEATURES
Time of day with ‘AM’ or
‘PM’ display Displays time of the day in hours and minutes, ‘AM’ or ‘PM’. The time is displayed when the thermostat is ‘ON’ or ‘OFF’.
Day of the week Displays the current day of the week.
The day is displayed when the thermostat is ‘ON’ or ‘OFF’.
Current Room temperature
display Displays the current temperature. The temperature range is 7°C - 32°C.
Setting Temperature with
‘SET’ display When the thermostat is ‘ON’, the programmed (set) temperature will be displayed.
Transmit indicator Indicates that the thermostat is transmitting to the receiver,
the symbol will appear on the LCD for 1 sec.
Battery Low indicator Indicates when the battery power is below an acceptable
level.
Automatic mode indicator Indicates if the thermostat is in automatic mode.
Program mode indicator Indicates that the thermostat is in programming mode.
Manual mode indicator Indicates if the thermostat is in manual mode.
Setting ‘UP’ Button Increase hours, minutes, day or temperature.
‘OK’ Button Accepts the current function and advances to the next
function.
‘PWR’ (Power) Button Switches the thermostat ‘ON’ and ‘OFF’. To turn ‘ON’ press
and release the ‘PWR’ and ‘OK’ Buttons at the same time
this will turn the thermostat ‘ON’ to the most recently
programmed working mode.
‘A/M’ Button Toggles between automatic, manual and flame mode.
‘T’ (Time) Button Initiates time and day of the week programming (must press
and hold for 2 or more seconds when the thermostat is
‘OFF’).
Setting ‘DOWN’ Button Decrease hours, minutes, day or temperature.
‘P’ (Program) Button Initiates the programming mode (must press and hold for 2 or
more seconds when the thermostat is ‘OFF’).
Flame Indicator Indicates the flame setting.
The Flame symbol graphically indicates which of the 7
graduated settings between Low and High flame when the
burner is on.
In AUTO or MANUAL temperature mode, if the burner is OFF
due to room temperature being reached the symbol will
modulate UP and DOWN. This is to indicate that the unit is
still ON even though there are no flames visible in the
appliance.
A/M PWRTP
DOWN
UP
OK
1
2
6
9
8
5
7
17
4
3
1
2
3
4
5
6
7
8
9
A/M PWRTP
DOWN
UP
OK
10
11
14
15 16
13 12
10
11
12
13
14
15
16
17

Rinnai Australia 3 Sapphire Controller Operation Manual
REMOTE / THERMOSTATIC CONTROLLED OPERATION
REMOTE CONTROLLER - BATTERY INSTALLATION
Carefully remove the battery compartment cover panel from the rear of your controller hand-set
and correctly insert the two AA batteries supplied ensuring '+' and '-' polarity is correct.
When installing your batteries your remote control will display the 'Initial Set-up Screen'. The
screen will display the following:
• Current room temperature in °C
• Default time setting of
• Default day of the week setting ‘MO’ - Monday.
REMOTE CONTROLLER - SYNCHRONISATION.
Synchronisation of Controller & The Heater
Step 1).Turn the power off at the power point for a minimum of 30 seconds, synchronisation will not be
possible unless the minimum 30 seconds has been observed.
Step 2).Ensure the remote control is turned OFF, to turn OFF press and release the ‘PWR’ button once.
Step 3).Turn the power ON at the power point, the blue power operation indicator on the push
button control panel will flash once. The controller can now be synchronised with the heater.
To restore factory default settings
With the thermostat ‘OFF’, press the following sequence of buttons ‘P’ > ‘T’ > ‘T’ > ‘DOWN’.
REMOTE CONTROLLER - MANUAL OPERATION
Turning ‘ON’ and ‘OFF’
Press ‘ON’/‘OFF’ button of the Push Button Control Panel once the Power Indicator LED , will illuminate blue.
Press the ‘OK’ and ‘PWR’ button at the same time to turn ‘ON’/ ignite the heater. This is a safety feature to reduce
the accidental activation of the heater.
The unit first lights the pilot and then after a short period switches to the ‘HIGH’ flame setting.
To turn ‘OFF’ press and release the ‘PWR’ button once.
Changing the temperature
The Sapphire has temperature increments of 1° which can be changed using the ‘UP’ and ‘DOWN’ buttons.
The temperature control range is 7 - 32°C
Change between Celsius - °C and Fahrenheit - °F
The thermostat temperature display can be set to °C or °F. The default is °C.
With the controller ‘OFF’, press the following sequence of buttons: ‘P’ > ‘T’ > ‘T’ ‘A/M’ to toggle between °C or °F.
Change between manual, automatic and flame modes
Press and release the ‘A/M’ button.
When batteries are changed all settings other than synchronisation are lost and the controller will
revert back to the 'Initial set -up screen'.
Synchronisation must be carried out when a new controller has been purchased. The heater will
not respond or operate to any function until synchronisation has been carried out.
Before proceeding with synchronisation ensure that the gas and electricity are connected.
Two controllers CAN NOT be used at the same time!
Step 4).On the controller in quick succession press the following sequence
of buttons: ‘P’ > ‘T’ > ‘T’ > ‘UP’.
The LCD display will show ‘L/C’ (Learn Code) for 2 seconds then
return to the normal ‘OFF’ state display. The blue power operation
indicator on the push button control panel will flash once to
indicate that synchronisation has been accepted.
Synchronisation MUST
BE performed within 30
seconds of the power
being turned ON, if more
than 30 seconds has
elapsed repeat steps 1
through 3.
NOTE
NOTE
b
a
b
b
NOTE
a
b

Rinnai Australia 4 Sapphire Controller Operation Manual
REMOTE / THERMOSTATIC CONTROLLED OPERATION
REMOTE CONTROLLER - AUTOMATIC OPERATION
Setting the Current Time and Day of the Week
Step 1. With the controller ‘OFF’, press and hold the ‘T’ button for approximately 2 seconds. ‘TIME’,
‘HOUR’ and ‘AM or PM’ will flash.
Step 2. To select the hour push the ‘UP’ button or ‘DOWN’ button until the desired hour is chosen, note
that AM or PM is chosen by cycling through the 12 hour range.
Step 3. Press the ‘OK’ button to enter the selected hour and AM or PM. ‘TIME’ + ‘MINUTES’ + ‘AM or PM’
will flash.
Step 4. To select the minutes push the ‘UP’ button or ‘DOWN’ button until the desired minutes are
chosen.
Step 5. Press the ‘OK’ button to enter selected minutes, One of the days SU, MO, TU, WE, TH, FR or SA
will flash.
Step 6. To select the hour push the ‘UP’ button or ‘DOWN’ button until the desired day is chosen.
Step 7. Press the ‘OK’ button to enter the selected day and to complete time and day setup.
To adjust time for Daylight Saving time
To adjust time or to adjust for daylight savings follow Steps 1 and 2 then press ‘OK’ button , three times to
keep the minutes and the current day.
If no buttons are pressed within 10 seconds the display will revert back to 'Initial Set-Up Screen'
retaining the last entered setting.
When changing batteries all settings will be lost and the controller will revert back to the 'Initial
setup screen'. Re-setting of time, date and programming will be necessary.
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
P
DOWN
UP
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
TP A/M PWRTP
DOWN
UP
OK
A/M PWRTP
DOWN
UP
STEP 1 STEP 2
14 15
10
STEP 3
11
14
NOTE
10
15
11
A/M PWRTP
DOWN
UP
OK
A/M PWRTP
DOWN
UP
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
TP A/M PWRTP
DOWN
UP
OK
A/M PWRTP
DOWN
UP
STEP 5
11
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
TP
STEP 4
15
10
STEP 6
15
10
STEP 7
11
10
15
11
10
15
11
11
NOTE

Rinnai Australia 5 Sapphire Controller Operation Manual
REMOTE / THERMOSTATIC CONTROLLED OPERATION
WIRELESS CONTROLLER / THERMOSTAT
The wireless controller is designed to be wall mounted on a bracket, (bracket supplied with the controller), within
20m of the heater.
The controller houses the thermostat which senses room temperature and communicates back to the Sapphire via
Radio Frequency.
The ideal position for the controller is:
• Away from possible drafts in the room.
• Away from direct sunlight.
• Suitable distance away from the heater
(not exceeding 20 metres).
• Ideally 1.5 m from the floor
(approximately at chest height).
Controller Specifications
Battery:
2 x AA batteries.
Battery Life:
Approximately 12 months.
Dimensions:
Height: 140 mm, Width: 80 mm, Depth: 20 mm.
Additional information about Remote Thermostat Control Buttons
Transmit Indicator Indicates the thermostat is transmitting to the receiver, the symbol
with appear on the LCD for 1 second.
Battery Indicator Thissymbol will flash when batteries need replacing. Thethermostat
will remain functional for approximately 5 days before shutting ‘off’.
Re-programming of the controller will be required after battery
replacement.
Temperature Display Displays current temperature. °C is the default but °F is available.
The temperature range is 7°C - 32°C (45°F - 90°F).
Room Indicator or Set Indicator
When the thermostat is ‘ON’ theprogrammed (set) temperature and
the room temperature will be displayed. When the Flame mode is
‘ON’ the Flame setting F7 to F1 will be displayed.
PWR + OK Switches the thermostat ‘ON’ and ‘OFF’. If thermostat is ‘OFF’,
pressing and releasing the ‘PWR’ + ‘OK’ button will turn the
thermostat on to the most recently selected working mode.
T (Time)
Initiates the time and day of week programming, press and hold for
2 seconds.
UP, DOWN & OK ‘UP’ increase hours, minutes, day or temperature ‘OK’, accepts the
current function and advances to the next function, ‘DOWN’,
decrease hours, minutes, day or temperature.
P (Program)
Initiates the programming mode, press and hold for 2 seconds.
A/M PWRTP
DOWN
UP
OK
A/M TP
DOWN
UP
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
P
DOWN
UP
A/M PWRTP
DOWN
UP
OK
A/M PWRTP
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
T
DOWN
UP

Rinnai Australia 6 Sapphire Controller Operation Manual
REMOTE / THERMOSTATIC CONTROLLED OPERATION
Additional information about Remote Thermostat Control Opertation
Character Diagnostic Check. To check the display characters on the remote control turn the controller 'off' by
pressing the 'PWR' button then press P- T- T- OK in rapid succession.
The remote will then commence automatically cycling through all the display characters, finally displaying the full
screen as shown below.
This process takes approximately 20 seconds and does not affect any programming.
If any of the characters are not displayed contact your Rinnai stockist for a replacement controller.
The Fan and Snowflake symbols displayed are not utilized in the operation of the Sapphire heater.
A/M PWRTP
DOWN
UP
OK
A/M PWR
DOWN
UP
A/M PWRTP
DOWN
UP
OK
A/M
OK
TP
DOWN
UP
A/M PWRTP
DOWN
UP
OK
1
2
3
NOTE

Rinnai Australia 7 Sapphire Controller Operation Manual
REMOTE / THERMOSTATIC CONTROLLED OPERATION
TO TURN YOUR HEATER ON WITH REMOTE / THERMOSTATIC CONTROL
MODES OF OPERATION
To Turn Remote ‘ON’ or ‘OFF’
Step 1. To turn ‘ON’ - press and release the ‘OK’ button and ‘PWR’ button at the same time. The
display will now include the setting temperature and the mode of operation.
Step 2. To turn ‘OFF’ - press the ‘PWR’ button only.
Manual Temperature Mode
• Temperature can be set at any level.
• Time and day of week does not need to be programmed to operate.
Step 1. With the controller turned ‘ON’, press and release the ‘A/M’ button until the word ‘MANUAL’
appears on the LCD.
Step 2. Press press the ‘UP’ button or ‘DOWN’ button to increase or decrease the temperature in
increments of 1°C.
BEFORE PROCEEDING ENSURE THE GAS AND ELECTRICITY ARE TURNED ON.
When the heater is in the OFF/STANDBY condition (power supply connected
and switched on) theblue LED PowerIndicator will double flash. This is normal.
However before remote / thermostatic control can be used the heater must be
taken out of the OFF/STANDBY condition, do this as follows:
Press ‘ON’/‘OFF’ button once the electronic ignition sparker will be able to
be heard.
Step 1. The electronic ignition stops when the pilot flame has been
established. The main burner then ignites off the pilot. Once the main
burner has ignited the heater can the be operated by remote /
thermostatic control.
NOTE
b
d
a
c
a
A/M PWRTP
DOWN
UP
OK
A/M TP
DOWN
UP
A/M PWRTP
DOWN
UP
OK
A/M TP
DOWN
UP
11 12 12
STEP 1 STEP 2
11
12
12
A/M PWRTP
DOWN
UP
OK
PWR
OK
TP
DOWN
UP
STEP 1 STEP 2
13
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
TP
15
10
13
10
15

Rinnai Australia 8 Sapphire Controller Operation Manual
REMOTE / THERMOSTATIC CONTROLLED OPERATION
Automatic Timer Mode
• In automatic timer mode temperature is regulated to the programmed level and time.
• Time and day of week MUST BE set.
Step 1. With the controller turned ‘ON’, press and release the ‘A/M’ button until the word ‘AUTO’ appears
on the LCD.
Step 2. At any time press the ‘UP’ button or ‘DOWN’ button to increase or decrease the temperature in
increments of 1°C.
Flame Mode
• Temperature control is over ridden and the flame size can be set to any setting from F7 highest to F1 lowest.
• Time and day of week does not need to be programmed.
Step 1. With the controller turned ‘ON’, press and release the ‘A/M’ button until the letter ‘F’with a number
and the flame symbol appear on the LCD panel.
Step 2. Press the ‘UP’ button or ‘DOWN’ button to increase or decrease the flame height.
Manually Overriding The Set Program
At any time, the temperature or fan speed may be adjusted ‘UP’ or ‘DOWN’ similarly to operating in “Manual
Temperature Mode” on page 7.
When the fire first ignites it remains on highest flame for the first 60 seconds before changing to
the selected flame height.
The fan speed automatically adjusts to the corresponding flame height. It is not able to be selected
by the operator. See the flame table below for flame height to fan speed relationship.
Flame Height 1234567
Fan Speed HIGH LOW LOW LOW HIGH HIGH HIGH
However, whenever the thermostat changes to a new time period, the temperature will be set
automatically according to that period’s setting.
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
TP
A/M PWRTP
DOWN
UP
OK
PWR
OK
TP
DOWN
UP
STEP 1
13
STEP 2
15
10
13
10
15
NOTE
A/M PWRTP
DOWN
UP
OK
PWR
OK
TP
DOWN
UP
STEP 1 STEP 2
13
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
TP
10
17 17
15
13
17
10
15
NOTE
NOTE

Rinnai Australia 9 Sapphire Controller Operation Manual
REMOTE / THERMOSTATIC CONTROLLED OPERATION
Flame Height And Fan Speed
The flame height and fan speed are not individually adjustable. Flame height and fan speeds are selected by the
microprocessor according to the difference between the set temperature and the ambient temperature of the room.
The fan speed automatically adjusts to the corresponding flame height. The fan speed is not able to be selected
by the operator. When the heater is operated in ‘Manual Temperature Mode’ the flame height is automatically
selected by the microprocessor to achieve and maintain the ‘set’ temperature. As an example, if the room is much
colder than the ‘set’ temperature, the flame height and corresponding fan speed will be high. As the room heats up
and gets close to the ‘set’ temperature the flame height and corresponding fan speed will revert to lower settings.
When the heater is operated in ‘Flame Mode’ the flame height is set by the operator.
Flashing Small Flame Symbol ‘on’
The small flashing flame symbol on the RF controller display indicates the room
temperature is within 0.5°C of set temperature.
Program Modes
The appliance can be programmed to operate during four separate periods in one day, resulting in a possible 28
operating periods per week. A weekday program can be set so the program is used Monday to Friday. Similarly, a
weekend program can be set for Saturday to Sunday. The entire week can also have the same program.
PROGRAMMING OF PROGRAM MODES
Step 1. With the controller ‘OFF’, press and hold the ‘P’ button for approximately 2 seconds. The LCD will
display ‘PROG’. ‘Pd’ and the current time and the day ‘MO’ will flash.
Step 2. To select the day range press the ‘UP’ button or ‘DOWN’ button until the desired day range has
been chosen the day ranges are as follows:
MO TU WE TH FR MO TU WE TH FR SA SU SU - SA SU MO TU WE TH FR SA
Factory default settings
If you do nothing to change the programming the following default settings would be
available if you set it to automatic mode.
Time Period Start Time Temperature °C Suggested Time Period Settings
Period 1 6:00 am 20°C - Morning
Period 2 8:30 am 15°C - Day time
Period 3 5:00 pm 21°C - Evening
Period 4 10.30 pm 15°C - Night time
To revert back to the default settings once you have reset the periods, in rapid
succession press the following sequence of buttons ‘P’ - ‘T’ - ‘T’ - ‘DOWN’.
Holding the ‘UP’ or ‘DOWN’ buttons for more than 2 seconds will scroll through the day ranges.
17
17
STEP 2
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
TP
10
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
T
DOWN
UP
STEP 1
16
STEP 3
A/M PWRTP
DOWN
UP
OK
A/M PWRTP
DOWN
UP
11
15
16
10
15
NOTE

Rinnai Australia 10 Sapphire Controller Operation Manual
REMOTE / THERMOSTATIC CONTROLLED OPERATION
Step 3. Press the ‘OK’ button to enter the selected day range. The LCD will display ‘PROG’. ‘P1’and the
‘TIME’ + ‘HOUR’ + ‘AM’ will flash.
Step 4. To select the ‘ON’ hour for ‘P1’ push the ‘UP’ button or ‘DOWN’ button until the desired hour is
chosen, note that AM or PM is chosen by cycling through the 12 hour range.
Step 5. Press the ‘OK’ button to enter the selected hour and AM or PM. ‘TIME’ + ‘MINUTES’ + ‘AM or PM’
will flash.
Step 6. To select the ‘ON’ minutes for ‘P1’ push the ‘UP’ button or ‘DOWN’ button until the desired
minute is chosen.
Step 7. Press the ‘OK’ button to enter the ‘ON’ minutes. ‘SET’ + ‘TEMPERATUTRE DIGITS’ will flash.
Step 8. To select the ‘ON’ temperature for ‘P1’ push the ‘UP’ button or ‘DOWN’ button until the desired
temperature is chosen.
Step 9. Press the ‘OK’ button to enter the selected temperature. The LCD will display ‘PROG’. ‘P2’and the
‘TIME’ + ‘HOUR’ + ‘AM’ will flash, this completes the programming for the ‘P1 - ON’ period. Repeat
steps 3 through 9 for ‘PROG’. ‘P2 - OFF’, ‘P3 - ON’ and ‘P4’‘OFF’ periods.
11
10
15
STEP 4
A/M PWRTP
DOWN
UP
OK
A/M PWRTP
10
STEP 5
A/M PWRTP
DOWN
UP
OK
A/M PWRTP
DOWN
UP
16
STEP 6
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
TP
10
15 15
11
10
15
STEP 9
A/M PWRTP
DOWN
UP
OK
A/M PWRTP
DOWN
UP
16
STEP 7
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
TP
STEP 8
A/M PWRTP
DOWN
UP
OK
A/M PWR
OK
TP
10
16 15
11
10
15
11

Rinnai Australia 11 Sapphire Controller Operation Manual
TROUBLE SHOOTING
GENERAL OPERATION CHARACTERISTICS
TROUBLE SHOOTING CHECKLIST
Use the following chart to help determine whether a service call is required, however if you are unsure about the
way your heater is operating, contact Rinnai or your local agent.
* Only applicable when optional remote controller is used. **Only applicable if the remote controller is programmed.
Before asking for a service call please check the following table as these characteristics are part
of the normal operation of the appliance and do not indicate a fault.
CHARACTERISTIC EXPLANATION
At ignition:
Warm air does not start when the burner lights. The fan is started automatically after a short delay. This is to allow the
heat exchanger to warm up, helping to avoid cold draughts.
This is normal operation.
Smoke or strange smells are produced on the
first start up after installation. This is caused by grease, oil or dust on the heat exchanger. This is to be expected and will cease after a short time.
Sharp clicking noises at ignition, or when the
unit thermostat modulates to a lower or higher
setting, or shuts down.
This is simply expansion and contraction noise from the heat exchanger.
This is a normal operation sound.
During combustion:
Dull clunking noise when the thermostat
operates. This is the sound of the solenoid gas valves opening and closing to regulate the gas flow.
These are normal operation noises.
When the appliance is turned off:
Convection fan continues to run after turning
‘OFF’. This is to remove residual heat from the heat exchanger and stops once the appliance cools sufficiently.
Fault
Condition
Probable
Cause
Burners fail to ignite
Smell of gas
Fan Not Working
Minor soot deposits
Severe sooting
Glass, Condensating
Glass, Streaky lines
*Remote not working
Fault
Condition
Simplest Possible
Remedy
Not plugged in or turned off Plug in power cord and turn power ‘ON’.
Mains power failure Re-ignition, when power restored.
(Initial Install) Air in gas pipe Installer to purge air from gas supply.
Air in hose Repeat Ignition procedure.
Ignition failure Repeat Ignition procedure.
Flat battery for remote control *Replace remote control battery.
Gas supply turned off Turn gas supply on at the meter or cylinder.
Gas escape Isolate gas supply, call Rinnai.
Inadequate flue system Call Rinnai.
Insufficient gas pressure Call Rinnai.
Log Misalignment Call Rinnai.
Normal operation No action is required.
Normal operation Fan not working - fan automatically comes on after
4 minutes not heat switch activated.
Normal operation Allow heater to warm up.
Heat switch not activated Allow heater to run on high for 4 minutes.
Possible fan fault Call Rinnai.
Controller display blank Replace batteries.
Control Panel Operation ** Refer to page 9 for solution.
Controller Not Synchronised Refer to page 11 for solution.
NOTE

Rinnai Australia 12 Sapphire Controller Operation Manual
WARRANTY & PURCHASE RECORD
WARRANTY
Warranty does not cover damage caused to the controller by; incorrect, damaged, or leaking batteries.
For full warranty terms and conditions for you remote controller / thermostat refer to the warranty booklet supplied
with your Rinnai Sapphire heater.
PURCHASE RECORD
Purchased From
Company Name: ____________________________________________________________________
Company Address: ____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
Telephone: ____________________________________________________________________
Mobile Phone: ____________________________________________________________________
Purchase Date: ____________________________________________________________________
THE ORIGINAL RECEIPT MUST BE RETAINED AS PROOF OF PURCHASE.
NOTE

RNZ 11979 Issue D 13 RA 2010_013RIB2310CONTROL, Issue 4 - 5/9/11
Head Office
10-11 Walker Street,
Braeside, Victoria 3195
P.O. Box 460
Tel: [phone]
Fax: [phone]
National Help Lines
Sales & Service
Tel: [phone]* Fax: [phone]*
*Cost of a local call Higher from mobile or public phones.
Australia Pty. Ltd. ABN 74 005 138 769
Internet: www.rinnai.com.au E-mail: [email protected]
Rinnai has a Service and Spare Parts network with personnel who are fully trained
and equipped to give the best service on your Rinnai appliance. If your appliance
requires service, please call our Help Line. Rinnai recommends that this appliance
be serviced every 2 years.
CONTACT INFORMATION