Riso 9630 User manual

Troubleshooting Guide
This guide describes the action to take when
a paper jam or other problem occurs.
Series
061-360TG-EN0

ComColor GD Series Troubleshooting Guide
After reading this guide, keep it handy for future reference.
The "Safety Precautions" are provided in the supplemental
Safety Information. Be sure to read through them prior to use.
CAUTION
This device is compliant with the substance emission
inspections of the German environmental label "RAL-UZ171".

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ComColor GD Series Troubleshooting Guide
About This Guide
Preface
Thank you for using a ComColor GD Series product.
This guide describes the possible causes and solutions for problems that can occur when using this machine.
Keep this guide handy, such as near the machine, for easy reference.
The five guides described below are supplied with this machine.
●Quick Guide
This guide describes basic machine operations and how to replace consumables.
Keep this guide handy, such as near the machine, for easy reference.
Start by reading this guide.
●User's Guide
This guide describes handling precautions and specifications, as well as the operations and settings of
each function.
Read this guide for a more detailed understanding of the machine.
●Administrator's Guide
This guide describes the machine settings and optional equipment to be configured by the administrator.
●Troubleshooting Guide (this guide)
This guide describes the actions to take when a paper jam or other problem occurs.
●Safety Information
This guide describes safety precautions and specifications.
About This Guide
(1) This guide may not be reproduced in whole or in part without the permission of RISO KAGAKU CORPORATION.
(2) The contents of this manual may be changed without prior notice due to product improvements.
(3) RISO KAGAKU CORPORATION shall not be liable for any consequence of using this guide or the machine.
Trademark Credits
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
Mac, Mac OS, OS X, and Safari are trademarks of Apple Inc.
Adobe, the Adobe logo, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
ColorSet is a trademark of Monotype Imaging Inc. registered in the U.S. Patent & Trademark Office and may be
registered in certain jurisdictions.
FeliCa is a registered trademark of Sony Corporation.
Mifare is a registered trademark of Royal Philips Electronics.
, , ComColor, and FORCEJET are trademarks or registered trademarks of RISO KAGAKU
CORPORATION in the United States and other countries.
Other corporate names and/or trademarks are either registered trademarks or trademarks of each company,
respectively.
Acquisition of Color Universal Design Certification
The ComColor GD series (machine and optional equipment*) are certified for being
manufactured in consideration of Color Universal Design, which improves visibility for more
people regardless of individual differences in color perception, by the Color Universal
Design Organization (CUDO).
* Certified optional equipment:
Scanner / Face down finisher / High capacity feeder / High capacity stacker

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ComColor GD Series Troubleshooting Guide
■Symbols Used in This Guide
Indicates cautions that should be noted for safe use of this machine.
Indicates important items that should be noted or are prohibited.
Indicates useful or additional information.
■Names of Keys and Buttons
The names of hard keys on the operation panel and buttons/items on the touch panel screen or computer window are
indicated with square brackets [ ].
■Names of Optional Equipment
In this guide, the names of the optional equipment are described using a generic term as shown below. The specific
name for each item of equipment is used when its unique features are explained.
* Optional stacking tray connected to the right side of the machine.
■Illustrations and Operating Procedures in This Guide
•The operating procedures, screenshots, and illustrations in this guide are for the ComColor GD9630/GD9630R with
the optional scanner connected.
•The screenshots and illustrations in this guide may vary depending on the machine model and usage environment,
including the connected optional equipment.
Symbols, Notations, and Screenshots Used in This Guide
Name Used in This Guide Optional Equipment
Standard Tray High capacity feeder
Stacking tray* Auto-control stacking tray
Wide stacking tray
High capacity stacker
Example: Press the [Stop] key. Example: Touch [Color Mode].
Example: Select the [Mixed Size
Original] check box.
●Operation Panel ●Touch Panel Screen ●Computer Window

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ComColor GD Series Troubleshooting Guide
Contents
About This Guide ...............................................................................................................1
Symbols, Notations, and Screenshots Used in This Guide ......................................................... 2
Touch Panel Display ......................................................................................................... 5
[Home1] Screen ........................................................................................................................... 5
Status Area .................................................................................................................................. 6
Job List Icons ............................................................................................................................... 7
Chapter 1 Messages ......................................................................................................1-1
Error Messages on the Touch Panel ........................................................................................ 1-1
Examples of the Messages .......................................................................................................1-2
Service Call .....................................................................................................................................1-2
Unit Error ........................................................................................................................................1-2
Paper Jam ......................................................................................................................................1-3
Consumable Error ...........................................................................................................................1-4
Installation Error ..............................................................................................................................1-4
Warning ..........................................................................................................................................1-6
Information ....................................................................................................................................1-11
Chapter 2 Troubleshooting ...........................................................................................2-1
Paper Jams ............................................................................................................................... 2-4
Precautions When Removing Jammed Paper ................................................................................2-5
Frequent Paper Jams .....................................................................................................................2-6
Paper Feed Path ..................................................................................................................... 2-7
General Troubleshooting for This Machine ............................................................................... 2-9
Troubleshooting for the Printer Driver and Printing ................................................................ 2-13
Troubleshooting for Copying ................................................................................................... 2-16
Troubleshooting for Scanning ................................................................................................. 2-17
Troubleshooting for Storage and USB .................................................................................... 2-18
Troubleshooting for the Multifunction Finisher and Face Down Finisher ................................ 2-20
Stapler Jams (Multifunction Finisher) ........................................................................................... 2-21
Stapler Jams (Face Down Finisher) .............................................................................................2-23
Troubleshooting for the Feed Tray ......................................................................................... 2-24
Troubleshooting for the High Capacity Feeder ....................................................................... 2-25
Troubleshooting for the High Capacity Stacker ...................................................................... 2-25
Troubleshooting for the IC Card Reader ................................................................................. 2-26
Other Problems ....................................................................................................................... 2-27
Troubleshooting for the Optional PS Kit ................................................................................. 2-29
Chapter 3 Maintenance .................................................................................................3-1
Replacing the Staple Cartridge .................................................................................................3-1

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ComColor GD Series Troubleshooting Guide
Replacing the Staple Cartridge UR1 (Multifunction Finisher) .........................................................3-1
Replacing the Staple Cartridge UR2/UR3 ......................................................................................3-2
Replacing the Staple Cartridge (Face Down Finisher) ...................................................................3-3
Cleaning the Punching Box ......................................................................................................3-5
Disposing of the Punching Trash ....................................................................................................3-5
Simple Questions ................................................................................. End of This Guide

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ComColor GD Series Troubleshooting Guide
The touch panel allows you to perform operations and
check the current status of the machine. Use the
information described in this section to help with
troubleshooting.
[Home1] Screen
On the [Home1] screen, press a mode button to access the settings and functions for that mode. You can check the
information described below on each mode button or on the [System Info] screen.
Touch Panel Display
When the lock icon is displayed in the top right corner of
the mode button
The lock icon displayed on a mode button indicates that you
must log in to access that mode.
• The administrator configures whether user login is required for
each mode.
When a mode button is grayed out
Buttons for modes that the current user is not authorized to use
are grayed out.
• The administrator configures the mode access rights for each
user.
When a mode button is not displayed
If the administrator sets a mode button to [OFF] in [Home
Screen Customization], that mode button is not displayed.
• [Admin Menu] is displayed only when the user is
logged in as an administrator.
• Depending on the connection status or settings of
equipment, the buttons for each mode may not be
displayed.
[Copy] button and [Scan] button are hidden.

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ComColor GD Series Troubleshooting Guide
Status Area
The information described below is displayed in the status bar on the touch panel.
You can touch [System Info] on the [Home1] screen to check
information about the consumables, machine, user, and license.
The [Consumables] screen displays the status of the ink and
paper.
• [User Info] is displayed only when a user is logged in.
[System Info] screen
aUser name
The name of the user currently logged in is displayed.
bPrinter status
The current status of the machine is indicated with a
description such as [Idle], [Printing], [Error], or [Some Units
Unavailable].
cOffline
This icon is displayed when [Online/Offline] is set to [OFF].
While the icon is displayed, the machine does not receive
jobs.
dFORCEJETlink icon
This icon indicates whether all parts required for printing are
working correctly.
The display will differ depending on the consumable or
configured details.
• (ON): Using RISO ink
• (ON): Using non-RISO ink (Ink information is entered.)
• (Flashing): Using non-RISO ink (Ink information is not
entered.)
For more information on setting the ink information, see "The
[Ink Information Input] screen is displayed." (p. 2-28).
eRemaining ink indicator
The bar of each ink indicates the amount of remaining ink.
When the bar starts flashing, it is the time to replace the ink
cartridge. Prepare a new ink cartridge for the color that
flashes.
• The amount of remaining ink cannot be displayed when
using non-RISO ink. [―] is displayed instead of the
remaining ink indicator.

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ComColor GD Series Troubleshooting Guide
Job List Icons
The job list on the [Finished] screen displays the following icons according to the job type along with the document name/
job name.
Icon Job Type
Copy job
Print job
Scan (Mail) job
Scan (PC) job
Scan (Console) job
Storage (Save/Load) job
USB (Save/Load) job
Job with a PIN code
PS job
Broken job (Broken data or data with problems)

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ComColor GD Series Troubleshooting Guide