Method 1: Launch the RS Home App, go to Device Information > More Settings, and click Restore factory
setting. The router will reset automatically.
Method 2: Log in to the web management page, go to Advanced > Tools > System, click Reset. The router
will reset automatically.
Method 3: With the router powered on, press and hold the Reset button for about 5 seconds.
Q2: How can I reset the router?
Method 1: Launch the RS Home app, go to More Settings > WiFi Setting to manage the Wi-Fi name and
Wi-Fi password.
Method 2: Log in to the web management page, go to Wireless > Basic to reset your password.
Method 3: Reset the router to factory settings and create a new password.
Q3: What if I forget my Wi-Fi password of the router?
First make sure your device supports 5GHz band.
If it does, check the status of the 5GHz network. Turn on the 5GHz Wi-Fi if it's o through one of the
following methods:
A Via the RS Home app, go to More Settings > WiFi Setting.
B Via a web browser, go to Wireless > Basic.
Q4: Why cannot my device connect to the 5GHz Wi-Fi signal?
Check if the Ethernet cable with Internet connection is securely plugged into the WAN port rather than
the LAN port.
Check if your device is connected to the SSID of the router.
Then, follow the steps below:
1) Navigate to Homepage;
2) Click “+” in the upper right to add your device;
3) The app will detect the device and click Next Step to get started.
This is an approach you may adopt when you reconnect your device to the router but the connection fails.
Q5: What if the App could not recognize or connect to the device?
Dynamic IP (recommended) -- Obtain IP address from ISP automatically, choose this option if your ISP
does not provide username and password.
Static IP -- Choose this option if your ISP provided an IP address and other information.
PPPoE -- Choose this option if your Internet Service Provider (ISP) provided PPPoE username and password.
Q1: What connection type should I choose if the router fails to detect automatically?
FAQ
