Rose electronics UltraLink E Series User manual

Ult
raLink E-Series
KVM IP System
Installation
and
Operation Manual
10707 Stancliff Road
Houston, Texas 77099
Phone: [phone]
tech-
[e-mail]

LIMITED WARRANTY
Copyright Rose Electronics 2020. All rights reserved.
No part of this manual may be reproduced, stored in a retrieval system, or transcribed in any form or any means, electronic or mechanical, including
photocopying and recording, without the prior written permission of Rose Electronics.
manual-ultralink-e-series-2020-12-30.docx
Rose Electronics®warrants the UltraLink E-Series KVM IP System to be in good working order for one year
from the date of purchase from Rose Electronics or an authorized dealer. Should this product fail to be in
good working order at any time during this one-year warranty period, Rose Electronics will, at its option,
repair or replace the Unit as set forth below. Repair parts and replacement units will be either
reconditioned or new. All replaced parts become the property of Rose Electronics. This limited warranty
does not include service to repair damage to the Unit resulting from accident, disaster, abuse, or
unauthorized modification of the Unit, including static discharge and power surges.
Limited Warranty service may be obtained by delivering the products during the one-year warranty period
to Rose Electronics or an authorized repair center providing a proof of purchase date. If the products is
delivered by mail, you agree to insure the Unit or assume the risk of loss or damage in transit, to prepay
shipping charges to the warranty service location, and to use the original shipping container or its
equivalent. You must call for a return authorization number first. Under no circumstances will a unit be
accepted without a return authorization number. Contact an authorized repair center or Rose Electronics
for further information.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO A PERIOD
OF ONE YEAR FROM THE DATE OF PURCHASE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED,
WILL APPLY AFTER THIS PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTIED ABOVE, YOUR SOLE REMEDY
SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE. IN NO EVENT WILL ROSE ELECTRONICS BE
LIABLE TO YOU FOR ANY DAMAGES INCLUDING ANY LOST PROFITS, LOST SAVINGS OR OTHER
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR THE INABILITY TO USE
SUCH PRODUCT, EVEN IF ROSE ELECTRONICS OR AN AUTHORIZED DEALER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE
TO STATE.

TABLE OF CONTENTS
Contents
Disclaimer 1
System Introduction 1
Features 1
Package Contents 2
Control software 3
Rose UltraLink Device Manager software 3
OSD (on-screen display) 3
UltraLink E-Series Models 4
PCIe Transmitter Cards 4
Transmitter Appliances 6
Receiver Appliances 8
Description of LED Indicators 10
Reset switch for rebooting or configuration reset 13
Preparing your UltraLink hardware 14
Installing the PCIe Transmitter Card 14
Installing an SFP module 15
Removing an SFP Module 15
Connection precautions 16
Connecting your computers to the transmitter appliance 17
Connecting host USB 17
Connecting DisplayPort video 17
Connecting HDMI, DVI, or VGA video 17
Connecting audio and serial 17
Connecting local access to the transmitter appliance 18
Connecting your displays and devices to the receiver appliance 19
Connecting USB Devices 19
Connecting DisplayPort video 19
Connecting audio and serial 19
Connecting power to the UltraLink transmitters and receivers 20
PCIe Transmitter Card power 20
Transmitter and receiver power 20
Connecting network cable
—
point-to-point and networked modes 21
Setting up point-to-point mode 22
Setting up link redundancy in point-to-point mode 23
Accessing the OSD in point-to-point mode 23
OSD Sources tab in point-to-point mode 24
OSD Receiver tab in point-to-point mode 25
Setting up networked mode 28
Setting up link redundancy in networked mode 29
Installing Rose UltraLink Device Manager software 30
Accessing the UltraLink Device Manager software interface (Windows 7/10) 30
Accessing the OSD in networked mode 31
OSD Sources tab in networked mode 32

OSD Receiver tab in networked mode 33
Aggregator Mode 34
Rebooting or resetting your UltraLink devices 38
When to reboot or reset your device 38
Software reboot using the UltraLink Device Manager 38
Software reboot using the OSD (point-to-point mode only) 38
Hardware reboot or configuration reset using the reset switch 39
Changing the operation mode of your devices 39
Updating UltraLink E-Series firmware 40
Firmware update procedure – point-to-point mode 40
Firmware update procedure – networked mode 41
Troubleshooting 44
What to do if you have a problem 44
Common problems and solutions 44
Safety 46
Maintenance and Repair 48
Technical Support 48
Appendix A – Specifications 49
Appendix B – Part Numbers 51
Appendix C – Firewall requirements 51
UltraLink E-Series Device Manager software 51
UltraLink E-Series firmware updater 51
UltraLink E-Series network firewall requirements 52
UltraLink E-Series accessing your Windows firewall settings 52
Adding rules to your Windows Firewall settings 53
Appendix D – Rack-mounting options 54
Mounting guidelines 54
Appendix E – Configuring your audio settings 55
Receiver output 55
Receiver input 56
Receiver audio destination 56
Appendix F – Firmware release notes version 3.01.00 57
Notes and limitations 57
Known issues 58
Aggregator mode compatibility 58
Appendix G – Declaration of Conformity 59

Figures
Figure 1. UltraLink Device Manager main screen 3
Figure 2. PCIe transmitter cards 4
Figure 3. Transmitter appliance - front and rear view 6
Figure 4. Receiver appliance - front and rear view 8
Figure 5. PCIe Transmitter Card – Status LED 10
Figure 6. PCIe Transmitter Card – Network LED 10
Figure 7. Transmitter and Receiver Appliance – Power and status LEDs 11
Figure 8. Transmitter and Receiver Appliance – LAN 1 network Indicators 12
Figure 9. Transmitter and Receiver Appliance – LAN 2 network Indicator 12
Figure 10. PCIe card – reset switch 13
Figure 11. Transmitter and Receiver Appliance – reset switch 13
Figure 12. Installing an SFP Module 15
Figure 13. Removing an SFP module 15
Figure 14. Transmitter and receiver connections for 4K60 resolution 16
Figure 15. Removing DisplayPort cables with locking safety connectors 16
Figure 16. DisplayPort video cables from computer to transmitter 17
Figure 17. Audio and serial cables from computer to transmitter 17
Figure 18. Local connections on transmitter 18
Figure 19. DisplayPort video cables from transmitter appliance to display 19
Figure 20. Audio and serial connections from receiver appliance to audio device 19
Figure 21. PCIe 2-port transmitter card with fiber 20
Figure 22. UltraLink E-series units in point-to-point mode 21
Figure 23. UltraLink E-series units in networked mode 21
Figure 24. Screen showing initial point-to-point mode not enabled 22
Figure 25. Screen showing select operation mode for enabling point-to-point mode 22
Figure 26. OSD Sources tab in point-to-point mode 24
Figure 27. OSD Receiver tab in point-to-point mode 25
Figure 28. Redundant Network Link Connections 29
Figure 29. OSD Sources tab in networked mode 32
Figure 30. OSD Receiver tab in networked mode 33
Figure 31. Aggregator mode 34
Figure 32. Creating an Aggregate Mode Layout 36
Figure 33. OSD Dynamic Sources Tab 37
Figure 34. UltraLink Device Manager software reboot interface 38
Figure 35. OSD software reboot interface 38
Figure 36. Reset switch location 39
Figure 37. Update firmware – Devices found after automatic search and authentication 41
Figure 38. Update firmware – Authentication dialog for devices with a password 42
Figure 39. Update firmware – Authentication dialog for devices without a password 43
Figure 40. Update firmware – Update in progress and update complete message 43

Tables
Table 1. Description of transmitter card connections 5
Table 2. Description of transmitter appliance connections 7
Table 3. Description of receiver appliance connections 9
Table 4. PCIe Transmitter Card: Indicator LEDs 10
Table 5. PCIe Transmitter Card Network Indicator 10
Table 6. Transmitter and Receiver Appliance – Power and status LEDs 11
Table 7. Transmitter and Receiver Appliance – LAN 1 network LEDs 12
Table 8. Transmitter and Receiver Appliance – LAN 2 network LED 12
Table 9. PCIe Transmitter Card installation 14
Table 10. Basic OSD functions in point-to-point mode 23
Table 11. Receiver: audio settings 25
Table 12. Receiver: monitor settings 26
Table 13. Receiver: RS232 settings 26
Table 14. Receiver: more options 26
Table 15. Basic OSD functions in networked mode 31
Table 16. Reboot or reset the UltraLink 38

INTRODUCTION
UltraLink E-Series Manual 1
Disclaimer
While every precaution has been taken in the preparation of this manual, the manufacturer assumes no
responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages
resulting from the use of the information contained herein. The manufacturer reserves the right to change
the specifications, functions, circuitry of the product, and manual content at any time without notice. The
manufacturer cannot accept liability for damages due to misuse of the product or other circumstances
outside the manufacturer’s control. The manufacturer will not be responsible for any loss, damage, or
injury arising directly or indirectly from the use of this product. (See limited warranty.)
System Introduction
Thank you for choosing UltraLink E-Series KVM IP System. These products are the result of Rose
Electronics’ continuing commitment to providing state-of-the-art KVM extension solutions for today’s
demanding workplace. The UltraLink E-Series product uses a highly optimized, ultra-low bitrate encoding
platform to transmit 4Kp60 4:4:4 DisplayPort desktops (3840x2160@60Hz) over CATx cables at distances
up to 325 feet (100m). Fiber interconnects increase the extension distance, from 1804 feet (multi-mode
cable) to 6.20 miles (single-mode cable).
The UltraLink E-Series KVM IP System can be deployed in point-to-point mode or networked mode,
enabling remote access to a single computer or to multiple computers. In addition to DisplayPort video,
these devices extend the signals of multiple types of computer peripherals: USB keyboard and mouse,
USB 2.0 devices, analog audio devices, and RS-232 devices). The UltraLink E-Series 4-port models
support up to four video streams and monitors. The 2-port models support up to two streams and
monitors.
If an integrated solution is preferred at the computer rack, the PCIe card versions of the transmitter
model mount inside the computers. The PCIe card versions also support two or four video displays.
Features
■Available as compact 2-port or 4-port transmitter and receiver models, or as PCIe transmitter cards for
installation in a PC case
■USB device support includes keyboard and mouse as well as flash drives and a range of USB 2.0
devices
■Low network bandwidth simplifies and lowers the cost of network installation
■Video is encrypted for increased security
■Seamless switching function presents new video instantly
■OSD provides user login and switching capability with a thumbnail preview function
■Based on user login, access to computers or type of USB device can be restricted
■USB keyboard and mouse can be programmed for shared or single user access only
■Programmable hot keys sequences simplify switching
■Integrates with existing networking equipment and standard gigabit Ethernet infrastructure
■Appliance models offer redundant network support
■Compatible with Microsoft® Active Directory Services for user authentication, and with SNMP for
remote monitoring
■Rack mounting available
■DisplayPort active converters for HDMI or DVI input or output are available

UltraLink E-Series Manual 2
Package Contents
The package contents consist of the following:
2-Port and 4-port PCIe transmitter card
■1 x PCIe transmitter card
■1 x USB cable (A to mini B)
■1 x RJ45 transceiver
2-port and 4-port transmitter models
■1 x transmitter appliance
■1 x USB-AB cable
■1 x external PSU
■1 x power cord
2-port and 4-port receiver models
■1 x receiver appliance
■1 x external PSU
■1 x power cord
SFP modules may be already inserted or supplied separately depending upon order details.
Additional cables are usually ordered separately. If the package contents are not correct, contact Rose
Electronics or your reseller so the problem can be quickly resolved.
Other items may be required to complete your installation. These items can include any of the following.
Contact Rose Electronics if any of the following items are required.
Rack mount kit
CAT5e, CAT6, or CAT7 cable
LC terminated multi-mode fiber optic cable (62.5/125 μm (OM1), 50/125 μm (OM2, OM3, or OM4))
LC terminated single-mode fiber optic cable (9/125 μm (OS1 or OS2))
Shielded DisplayPort 1.1 or 1.2 cable
Mini DisplayPort to DisplayPort adapter
Analog audio cable

UltraLink E-Series Manual 3
Control software
Rose UltraLink Device Manager software
In networked mode (see Setting up networked mode), you can remotely manage, monitor, and configure
your networked devices with Rose UltraLink E-series Device Manager software, This runs under Windows
on a separate PC attached to the LAN (see Installing Rose UltraLink Device Manager software). This
software is not required in order to operate the product, but may be required for advanced configuration
and can also be used to do switching. This is not used when connected in point-to-point mode (see Setting
up point-to-point mode).
Figure 1. UltraLink Device Manager main screen
OSD (on-screen display)
The OSD on the receiver appliance is accessed from the keyboard. The OSD is invoked with a
programmable hot-key whose default is ScrollLock, It is available for both networked and point-to-point
modes. Use it for configuration and in networked mode to preview video streams and perform switching to
different transmitters.