Saeco RI9828/47 User manual

Operation and maintenance manual
Before using the machine, please read the attached operating instructions.
Carefully read the safety rules.
FOR HOUSEHOLD USE ONLY

IMPORTANT SAFEGUARDS
When using electrical appliances, basic safety precautions should always be
followed, including the following:
1. Read all instructions.
2. Do not touch hot surfaces. Use handles or knobs.
3. To protect against fire, electric shock and injury to persons do not immerse
cord, plugs, or appliance in water or other liquid.
4. Close supervision is necessary when the appliance is used by or near
children.
5. Unplug from outlet when not in use and before cleaning. Allow to cool
before putting on or taking off parts, and before cleaning the appliance.
6. Do not operate any appliance with a damaged cord or plug or after the
appliance malfunctions, or has been damaged in any manner. Return
appliance to the nearest authorized service facility for examination, repair
or adjustment.
7. The use of accessory attachments not recommended by the appliance
manufacturer may result in fire, electric shock or injury to persons.
8. Do not use outdoors.
9. Do not let cord hang over edge of table or counter, or touch hot surfaces.
10.Do not place on or near a hot gas or electric burner, or in a heated oven.
11.Always attach plug to appliance first, then plug cord into wall outlet. To
disconnect, turn any control to “off”, then remove plug from wall outlet.
12.Do not use appliance for other than intended use.
13.Save these instructions.
SAVE THESE INSTRUCTIONS

CAUTION
This appliance is for household use only. Any servicing, other than cleaning and
user maintenance, should be performed by an authorized service center. Do not
immerse machine in water. To reduce the risk of fire or electric shock, do not
disassemble the machine. There are no parts inside the machine serviceable by
the user. Repair should be done by authorized service personnel only.
1Check voltage to be sure that the voltage indicated on the nameplate
corresponds with your voltage.
2Never use warm or hot water to fill the water tank. Use cold water only.
3Keep your hands and the cord away from hot parts of the appliance during
operation.
4Never clean with scrubbing powders or harsh cleaners. Simply use a soft
cloth dampened with water.
5For optimal taste of your coffee, use purified or bottled water. Periodic
descaling is still recommended every 2-3 months.
6Do not use flavored or caramelized coffee.
INSTRUCTIONS FOR THE POWER
SUPPLY CORD
A. A short power-supply cord (or detachable power-supply cord) is to be
provided to reduce risks resulting from becoming entangled in or tripping
over a longer cord.
B. Longer detachable power-supply cords or extension cords are available
and may used if care is exercised in their use.
C. If a long detachable power-supply cord or extension cord is used,
1. The marker electrical rating of the detachable power-supply cord or
extension cord should be at least as great as the electrical rating of the
appliance
2. If the appliance is of the grounded type, the extension cord should be a
grounding-type 3-wire cord, and
3. The longer cord should be arranged so that it will not drape over the counter
top or table top where it can be pulled on by children or tripped over.

2CONTENTS
GENERAL INFORMATION ......................................................................................................................... 3
TECHNICAL DATA...................................................................................................................................... 3
APPLIANCE................................................................................................................................................ 4
ACCESSORIES .............................................................................................................................................................4
INSTALLATION........................................................................................................................................... 5
STARTING THE MACHINE.................................................................................................................................................5
SETTING THE LANGUAGE................................................................................................................................................6
SETTING THE WATER HARDNESS ......................................................................................................................................6
THE INTENZA WATER FILTER............................................................................................................................................7
CONTROL PANEL...................................................................................................................................... 8
ADJUSTMENTS ......................................................................................................................................... 9
AROMA OPTI-DOSE (ADJUSTS THE COFFEE DOSE PER CUP)...................................................................................................9
COFFEE STRENGTH.......................................................................................................................................................9
DRIP TRAY HEIGHT ADJUSTMENT....................................................................................................................................10
SAECO ADAPTING SYSTEM............................................................................................................................................10
COFFEE GRINDER ADJUSTMENT .....................................................................................................................................11
BEVERAGE DISPENSING ....................................................................................................................... 12
BREWING WITH WHOLE BEANS.......................................................................................................................................12
BREWING WITH PRE-GROUND COFFEE.............................................................................................................................13
HOT WATER DISPENSING ..............................................................................................................................................14
STEAM DISPENSING ....................................................................................................................................................15
CAPPUCCINO.............................................................................................................................................................16
MILK ISLAND (OPTIONAL)..............................................................................................................................................17
BEVERAGE SETTINGS ........................................................................................................................... 18
BEVERAGE PROGRAMMING MENU ...................................................................................................................................18
COFFEE SETTINGS......................................................................................................................................................19
PROGRAMMING THE MACHINE............................................................................................................. 20
MACHINE SETTINGS ....................................................................................................................................................21
LANGUAGE
CONTRAST
MACHINE READY
KEY TONE
CUP WARMING SURFACE
RINSE
WATER FILTER
WATER HARDNESS
BEVERAGE SETTINGS ..................................................................................................................................................23
PREBREWING
TEMPERATURE
AROMA (OPTI-DOSE)
COFFEE VOLUME
TIME/DATE SETTINGS...................................................................................................................................................24
SET CLOCK
DATE SETTINGS
STAND-BY SETTINGS
MACHINE ON/OFF
MAINTENANCE SETTINGS..............................................................................................................................................26
PRODUCT COUNTERS
CLEANING CYCLE
BOILER DESCALING CYCLE
LOCK DISPLAY
FACTORY SETTINGS .......................................................................................................................................................29
CLEANING AND MAINTENANCE ............................................................................................................ 30
MAINTENANCE DURING OPERATION .................................................................................................................................30
GENERAL MACHINE CLEANING .......................................................................................................................................30
CLEANING THE BREW GROUP. .......................................................................................................................................31
ERROR CODES ....................................................................................................................................... 32
SAFETY RULES ....................................................................................................................................... 35

3
This coffee machine is made for brewing espresso coffee using coffee beans, and it is equipped with a device
to dispense steam and hot water.
The machine is designed for domestic use only, and is not suitable for heavy or professional use.
Warning: no liability is assumed for any damage caused by:
• incorrect use not in accordance with the intended uses;
• repairs not carried out by authorized customer service centers;
• tampering with the power cord;
• tampering with any part of the machine;
• the use of non-original spare parts and accessories;
• failure to descale the machine or use at temperatures below 0°C (32°F)
IN THESE CASES, THE WARRANTY IS NOT VALID.
Keep these operating instructions in a safe place and make them available to anyone else who may use the coffee
machine. For further information or in case of problems, please refer to any authorized service center.
For Saeco customer service, call 1-800-933-7876 in the U.S., or 1-514-385-5551 in Canada.
THE WARNING TRIANGLE INDICATES ALL IMPORTANT INSTRUCTIONS
FOR THE USER’S SAFETY. PLEASE FOLLOW THESE INSTRUCTIONS
CAREFULLY TO PREVENT SERIOUS INJURIES!
HOW TO USE THESE OPERATING INSTRUCTIONS.
GENERAL INFORMATION
TECHNICAL DATA
TECHNICAL DATA
Nominal voltage See label on the appliance
Power rating See label on the appliance
Power supply See label on the appliance
Shell material ABS - Thermoplastic
Size (w x h x d)
313 x 372 x 426 mm - 12.60 x 14.57 x 15.75 in
Weight 9 Kg - 19.8 lbs
Cable length 1200 mm - 47.24 in
Control panel Front
Water tank 1.7 liters - 57.5 oz (removable)
Coffee bean hopper capacity 250 grams - 8.9 oz of coffee beans
Pump pressure 15 bar
Boiler Stainless steel
Coffee grinder Ceramic
Quantity of ground coffee 7 - 10.5 grams / 0.25 - 0.37 oz.
Dregdrawer 14 portions
Safety devices Boiler pressure safety valve – Double safety thermostat.
Subject to engineering and manufacturing changes due to technological developments.

4
Touch screen display
APPLIANCE
Pre-ground bypass doser
ACCESSORIES
Brew group
Dregdrawer
Socket for power cord
Coffee bean hopper
Power button
Service door
Coffee bean hopper lid
Drip tray
SBS dial
Dispensing head
Drip tray + grill
Hot water / steam wand
Water tank
Hot water / steam knob
Cup warming surface
Button for raising/lowering the drip tray
Milk Island connection
Water hardness test strip
Power cord
Lubricant for the brew group
Intenza water filter
Pre-ground coffee
measuring scoop and
grinder adjustment key

5
1 2 3
4
7
6
5
When the correct temperature is reached, the machine performs a priming of
the water circuit and a rinse cycle of the internal circuits. A small quantity of
water is dispensed. Wait for this cycle to be completed automatically.
(See page 22 to enable/disable the rinse function.)
INSTALLATION
Insert the plug into the socket
located on the back of the machine
and insert the other end into a
power outlet with suitable current.
Place a container beneath the hot
hot water / steam wand.
Remove the coffee bean hopper lid.
Fill the hopper with coffee beans.
Close the lid pushing it down
completely.
Press the main power button to the
“ON” position.
Make sure the power button is not pressed and the machine is turned off. Check the machine
features on the label on the bottom of the appliance.
Fill the tank with fresh drinking
water. Do not exceed the “max”
level indicated on the water tank.
Once filled, place the tank back into
the machine.
STARTING THE MACHINE
Remove the water tank.
Install the water filter as
recommended on page 7.

6
1 2
12
1234
ABC
3
4 5 6
When the machine is switched on for the first time, it requires the selection of the desired language. This
allows you to adjust the parameters of the beverage to the typical parameters of the country where the
machine is used. This is why some languages are differentiated also by country.
SETTING THE LANGUAGE
INSTALLATION
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English
italiano (it)
Italiano (ch) Deutsch
English
italiano (it)
Italiano (ch) Deutsch
warming up
Press .
Select the desired language. If
necessary, press the key to
display additional languages.
Wait until the machine completes
the warming phase.
rinse
When the correct temperature is
reached, the machine performs a
rinse cycle of the internal circuits.
rinse
A small quantity of water is
dispensed. Wait for this cycle to be
completed automatically. Refer to
page 22 to enable/disable the rinse
function.
The main screen for beverage
selection appears on the display.
Set the clock and the calendar of
the machine as shown on page 24.
1.2.1.1.1 language 1.2.1.1.1 language
Immerse the water hardness test strip
in water for 1 second.
Check the water hardness value and set:
- the machine water hardness level (page 22);
- the Intenza Aroma System (page 7).
SETTING THE WATER HARDNESS
Intenza Aroma System
Machine water hardness setting
The test strip can only be used for one measurement.

7
5
97
6
8
12 3
4
Place a container beneath the hot
water / steam wand.
Turn the knob until the
position is reached. Water
dispensing begins.
on
reload water
filter
1.2.4 water settings
rinse
on
water
hardness
3/4
water filter
off
Have you replaced the old water
filter with a new one?
Press “reload water filter”.
Access the machine settings menu
(see page 20 and 22). Press “water
settings”. Press “water filter”.
Press the key to confirm and
activate of the new water filter.
1.2.4.2. water filter
Once finished, the “close steam knob” message appears on the display. Turn the knob back to the rest position ( ). Fill
the water tank if necessary.
The machine is now ready for use and the water filter is activated (see page 22).
NOTE: if the Intenza water filter is not used, insert the small white filter previously removed (see step 1) into
the tank.
off
INTENZA WATER FILTER
To improve the quality of the water you use, and extend the life of your machine at the same time, it is
recommended that you install the water filter. After installation, select the water filter function under the machine
settings menu (see page 22). By setting the water filter status to ON, the machine informs the user when the
filter must be replaced.
Remove the water filter from its packaging, immerse it vertically (with the opening facing upwards) in
cold water and gently press its sides so as to let the air bubbles out.
Remove the small white filter from
the tank and store it in a dry place
sheltered from dust.
Fill the tank with fresh drinking
water and re-insert it into the
machine.
Set the Intenza Aroma System:
A = Soft water
B = Medium water (standard)
C = Hard water
Insert the filter in the empty tank. The
reference mark and the groove must
match. Push firmly until it is
completely inserted.

8
• To brew the desired coffee, press the corresponding symbol on the display.
The machine automatically performs all the necessary operations.
• Press the icon twice to make 2 cups.
press twice
CONTROL PANEL
Switch to text format Enter the programming menu
It is possible to change the type of display to either icon format or text format.
ICON FORMAT
Switch to icon format
TEXT FORMAT
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steam
espresso
mild
coffee
medium
long
coffee
strong
Enter the clock menu

9
light medium strong
The color intensity of the icon indicates the aroma - the quantity of coffee to be ground for each beverage.
The greater the quantity of coffee ground, the stronger the coffee will taste.
AROMA OPTI-DOSE (ADJUSTS THE COFFEE DOSE PER CUP)
pre-ground
MEDIUM
COFFEE
STRONG
COFFEE
MILD
COFFEE
SBS adjusts the fullness of the brewed coffee.
The coffee may even be adjusted while brewing.
This adjustment has an immediate effect on the
selected type of brewing.
COFFEE STRENGTH
SBS – SAECO BREWING SYSTEM
The SBS dial has been carefully designed to give your coffee the fullness and intensity you desire. Simply
turn the dial, and you will notice that the coffee brewed will adjust to the setting selected.
ADJUSTMENTS

10
To raise the drip tray, press lightly on the lower part of the
button. To lower the drip tray, press lightly on the upper
part of the button. When the desired height is reached,
release the button.
DRIP TRAY HEIGHT ADJUSTMENT
Adjust the drip tray to the appropriate cup size before selecting the beverage.
SAECO ADAPTING SYSTEM
Coffee is a natural product and its characteristics may change according to its origin, blend and roast. The
Saeco coffee machine is equipped with a self-adjusting system that allows the use of all types of coffee beans
available on the market (not including flavored or carmelized).
• The machine automatically adjusts itself in order to optimize the extraction of the coffee, ensuring perfect
compression of the beans to obtain a creamy espresso coffee that is able to release all the aromas,
regardless of the type of coffee used.
• The optimization process is a learning process that requires the brewing of a certain number of coffees to
allow the machine to adjust the compactness of the ground coffee.
• Attention should be given to special blends, which require grinder adjustments in order to optimize the
extraction of the coffee (see page 11).
ADJUSTMENTS

11
The machine enables a slight adjustment of the coffee grinder. Coffee may be ground according to your own
tastes.
The adjustment must be performed using the small pin located
inside the coffee bean hopper.
This must be pressed down and turned by means of the
supplied grinder adjustment key only. Press and turn the pin
one notch at a time. You will need to brew 2-3 cups of coffee
before you taste a difference.
The references located inside the bean hopper indicate the
grind setting.
COFFEE GRINDER ADJUSTMENT
FINE GRINDMEDIUM GRINDCOARSE GRIND

12
1 2 3
4 5
Choose a beverage and press the
corresponding icon on the display:
once for 1 cup or twice for 2 cups.
The machine begins grinding the
set quantity of coffee.
The machine begins dispensing the
selected beverage.
BEVERAGE DISPENSING
COFFEE BREWING CAN BE STOPPED AT ANY TIME BY PRESSING « ».
THE STEAM WAND MAY REACH HIGH TEMPERATURES: DANGER OF SCALDING.
DO NOT TOUCH IT WITH BARE HANDS.
To brew 2 cups, the machine dispenses the first coffee, and briefly interrupts dispensing in order to grind the
second coffee dose. Coffee dispensing is then restarted and completed.
This procedure shows how to brew an espresso. To brew another type of coffee, press the appropriate icon. Use
appropriate espresso or coffee cups so that the coffee does not overflow.
The machine stops dispensing automatically based on of the quantity determined by the manufacturer. It is possible to
customize this quantity (see page 18).
Adjust the drip tray according to the
height of the cup(s).
Place one cup if you want one
coffee only. Place two cups if you
want two coffees.
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espresso
BREWING WITH WHOLE BEANS

13
4
21 3
65
The machine allows you to use pre-ground and decaffeinated coffee. Pre-ground coffee must be scooped into
the bypass doser next to the coffee bean hopper. Only use coffee that is ground specifically for espresso
machines and never coffee beans or instant coffee.
WARNING: ONLY PUT PRE-GROUND COFFEE INTO THE BYPASS DOSER WHEN
YOU WISH TO BREW THIS TYPE OF BEVERAGE.
INSERT ONLY ONE SCOOP OF GROUND COFFEE AT A TIME. TWO CUPS OF
COFFEE CANNOT BE DISPENSED AT THE SAME TIME.
Press the appropriate icon. The
display will show the following
screen.
Pour one scoop of ground coffee into
the bypass doser using the
measuring scoop provided.
Note:
• If brewing does not start within 30 seconds from the appearance of the message (3), the machine will return
to the main menu and discard any pre-ground coffee into the dregdrawer.
• If no pre-ground coffee is poured into the bypass doser, only water will be dispensed.
• If the dose is excessive or if 2 or more scoops of coffee are inserted, the machine will not brew the beverage,
and the coffee in the bypass doser will be discarded into the dregdrawer.
The example given below shows how to brew pre-ground coffee. The customized option of using pre-ground
coffee is shown on the display with an icon next to the chosen beverage (see page 9).
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Place 1 cup beneath the dispensing
head to brew one coffee.
A message reminds the user to
pour pre-ground coffee into the
bypass doser.
coffee
The machine begins dispensing the
selected beverage.
start!
Press “start!” to begin brewing.
coffeecoffee
start!
BREWING WITH PRE-GROUND COFFEE

14
1
456
7
2 3
8 9
BEVERAGE DISPENSING
Place a container beneath the hot
water / steam wand.
Turn the knob to the
position.
Wait until the machine has
dispensed the desired quantity of
water.
When the machine has dispensed
the desired quantity, turn the knob
until it is in the rest position ( ).
To dispense another cup
of hot water, repeat this
operation.
Press the steam icon.
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steam
hot
water
Select hot water.
hot water
steam
hot
water
hot water
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Press to return to the main
menu.
Note: if the main screen already shows the hot water icon , hot water may be dispensed by simply turning the knob
as shown at step 4.
HOT WATER DISPENSING
DISPENSING MAY BE PRECEDED BY SHORT SPURTS OF HOT WATER AND SCALDING IS
POSSIBLE. THE HOT WATER/STEAM WAND MAY REACH HIGH TEMPERATURES: DO NOT
TOUCH IT WITH BARE HANDS. USE THE APPROPRIATE HANDLE ONLY.

15
1
56
7
2 3
4
8 9
Place a container with the beverage
to be frothed beneath the hot water
/ steam wand
Heat the beverage by gently
swirling the container while steam is
dispensed.
When you have finished, turn the
knob until it is in the rest
position ( ).
After dispensing steam, clean the steam wand as described on page 30.
Note: if the main screen already shows the steam icon , steam may be dispensed by simply turning the knob as
shown at step 4.
Repeat the operations to
froth another beverage.
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steam
hot
water
steam
Press the steam icon. Select steam.
Turn the knob to the
position. The machine may take a
few seconds to warm up before
steam is dispensed.
steam
hot
water
Press to return to the main
menu.
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steam
STEAM DISPENSING
DISPENSING MAY BE PRECEDED BY SHORT SPURTS OF HOT WATER AND SCALDING IS
POSSIBLE. THE HOT WATER/STEAM WAND MAY REACH HIGH TEMPERATURES: DO NOT
TOUCH IT WITH BARE HANDS. USE THE APPROPRIATE HANDLE ONLY.

16
3
4 5 6
1
8
2
7 9
BEVERAGE DISPENSING
steam
hot
water
steam
Select steam (see steps 2 and 3 on
page 15).
Immerse the hot water / steam
wand in the milk.
Turn the knob to the
position. The machine may take a
few seconds to warm up before
steam is dispensed.
Froth the milk by gently swirling the
cup.
When you have finished, turn the
knob until it is in the rest
position ( ).
Fill 1/3 of the cup with cold milk.
Place the cup beneath the
dispensing head.
steam
hot
water
steam
Press to return to the main
menu.
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Press the coffee icon once to brew
coffee.
CAPPUCCINO
DISPENSING MAY BE PRECEDED BY SHORT SPURTS OF HOT WATER AND SCALDING IS
POSSIBLE. THE HOT WATER/STEAM WAND MAY REACH HIGH TEMPERATURES: DO NOT
TOUCH IT WITH BARE HANDS. USE THE APPROPRIATE HANDLE ONLY.
After dispensing, clean the steam wand as described on page 30.
To brew 2 cappuccinos:
• froth two cups of milk by following steps 1 to 6;
• brew two coffees by following steps 7 to 9 (then press the icon of the desired coffee twice).

17
1 2
67 8
3
45
Milk Island - 08
Type MKI002
Milk Island - 04
Type MKI001
MILK ISLAND (OPTIONAL)
This device, which may be purchased separately, enables you to easily and comfortably
prepare delicious cappuccinos.
Warning: before using the Milk Island, read the manual and all precautions
carefully for correct use.
Important note: the quantity of milk in the carafe must never be below the
“MIN” minimum level nor exceed the “MAX” maximum level. Thoroughly clean
all the Milk Island components after use.
To guarantee best results when preparing cappuccino, we recommend using
cold (0-8°C / 32-45°F), partially skimmed milk.
Fill the milk carafe with the quantity of
milk desired (between the MIN and
MAX levels indicated).
Place the milk carafe onto the base
of the Milk Island. Check that the
light on the base is green.
Remove the carafe using the
handle.
Gently swirl the carafe and pour
the milk into the cup.
Position the cup with frothed milk
under the dispensing head. Brew
coffee into the cup.
Turn the knob to the position.
Wait for the milk to be frothed. When the desired milk froth has
been reached, turn the knob until
it is in the rest position ( ).
The machine will stop
automatically after steaming
continuously for 2 minutes.
To dispense more steam turn the
knob to the ( ) position and then
back to the position.

18 BEVERAGE SETTINGS
BEVERAGE PROGRAMMING MENU
Hold down the desired beverage icon
for two seconds
Every beverage may be programmed according to your individual tastes.
To program a beverage:
Once a beverage has been customized, the machine will use these saved settings
when brewing that particular beverage. To modify the quantity of coffee, you must
reset the customization.
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