SafeLife Go Anywhere User manual

Safe Life “Go Anywhere”
Medical & Personal Alarm
4G Instruction Manual V.4.1
www.safelife.com.au

Getting Started
Product Overview
Thank you for using the 4G Safe Life Pendant. This device is an innovative miniature size personal
emergency pendant with built-in GPS and WiFi positioning technology and waterproof to IP67. The
Safe Life Pendant is for monitoring and protecting vulnerable people at any age with a medical
condition. This product requires an active SIM card and operates on the 4G Telstra network. The user
must check they have adequate coverage in their area. The Safe Life Pendant should be tested
regularly. It should not be considered a life saving device but with due care and diligence it offers an
important aid to the well-being of the wearer both at home and away from home. When first turned on
it will take a couple of minutes before the pendant can establish its GPS position and you may need to
go outside for best results. If a GPS position cannot be obtained it will fall back and report the position
of the strongest obtainable WiFi location. A WiFi location is usually less accurate than a GPS
determined location.
Important Note:
When you program your emergency contacts you can choose if each contact will receive the text
message only (with GPS location) or if the pendant will make a phone call to that number also.
Because of the complication of voice mail boxes we generally suggest for the device not to dial out.
This will also free the pendant up to allow any one the emergency contacts to immediately call in
quickly placing them in voice contact with the user. For more details see the section on “The Call Out
Procedure”.
Turning on/off the Pendant
Simply pressing the SOS button or charging the pendant will turn the device on.
To turn off press and hold the top side button and the SOS button until the device vibrates then
release the buttons.

Please Note: For security purposes keep the IMEI & SIM numbers confidential
Charging the Pendant
There are 2 methods of programming the pendant.
1. Using the bedside dock. Make sure the pendant is seated correctly and the red light on the
front of the dock comes on indicating the charging status.
2. Using the optional magnetic charger cable.
Getting a GPS Fix
Depending on the environment, when turning the pendant on, you may need to take the device
outside for a few minutes to get an initial GPS fix. Pay attention to the Blue side LED indicator. When
the device can not get GPS positioning it will rely on WiFi which is less accurate.
Inserting the SIM Card
The Safe Life Pendant requires a Mini SIM card on the Telstra Network. Depending on where you
have obtained your pendant the SIM card may have been supplied and installed. It will not work
without a SIM card.
To insert the SIM card:
1. Turn the pendant off by pressing and holding the top side button and the SOS button at the
same time until it vibrates.
2. Unscrew the back cover with the screw driver provided and gently lift the cover exposing the
circuitry.
3. Gently insert the SIM card and slide the retaining cover forwards locking the SIM in position.
4. Put back cover in position making sure the waterproofing gasket is in place. Be careful not to
over tighten the screws and damage the housing.
NOTE on SIM Cards and Account Options
Your Safe Life Pendant may have been supplied with an Aldi SIM card already installed. This Aldi SIM
would need to be activated in your name and already has just $5 credit to allow you to get started.
You can use any service provider as long as they are on the Telstra Network. It is very important that
you make sure the SIM account has automatic renewal or that you keep track of the account credit so
the account does not cease to work due to lack of funds.
Programming
Programming is done by texting commands to the pendant from any mobile phone. Commands are
not case sensitive and there should be no spaces. When you text a command to the pendant. The
pendant will respond by sending you a confirmation in return.
Programming the Emergency Contacts (Compulsory programming)
You can have a maximum of 10 emergency contacts. As you program each contact you choose if
they will receive an SMS message with GPS position only or also a phone call.
(Important see notes on “The Call Out Procedure” before progressing)
Command Example: A1,1,0,Now enter the mobile number -now press send
Breakdown:
A1 This digit (1) means this is your 1st Emergency Contact.. Your 2nd contact will be A2, your third will
be A3 and so on.
A1,1The 2nddigit (1) means the pendant will send this emergency contact an SMS (with GPS
location).
We suggest you keep this on, however if you wish to turn it off replace the 1 with a 0 (1=on, 0=off).
A1,1,0, This 3rddigit (0) represents the call out function. The 0 means the pendant will not make a
phone call to the emergency contact after the SOS button is pressed. We generally suggest the
pendant not call out after despatching the SMS message (see notes on callout procedure before
progressing). However, you may change the 0 to a 1 (1=on, 0=off).
A1,1,0,Mobile number The last part of the command is where you add the mobile number of the
emergency contact. (remember do not use spaces) .
When complete press send and wait for the confirmation.

To check the Emergency Contacts
Command: A?
To Remove an Emergency Contact
Command: removeA (now enter the location of the number you want to delete - 1 to 10)
Example: removeA1 This will remove the first number
The Call Out Procedure (Activating the SOS)
Once your Safe Life Pendant is programmed, if you need help, press and hold the SOS button for 3
seconds until you hear the voice prompt or vibration.
When you program the emergency contacts you have the choice of them receiving the SMS (with
GPS position) and also a follow up phone call from the pendant.
Because of the complication of voice mail boxes, the device works more predictably if you have it so
just the “Help me” text message is despatched and not followed up by a dial out.
All emergency contacts will receive the “Help me” text message about the same time and any one of
these emergency contacts can call back into the pendant which will be answered automatically. When
the pendant is programmed for a dial out it commences dialling immediately after the SOS texts are
despatched, this means it will be engaged if any of the contacts try to dial in.
When the pendant is programmed for a dial out, it will call the 1st emergency contact after the text
message is despatched, if not answered within 10 seconds it will hang up and call the second
emergency contact and so on. When answered the user and emergency contact can speak to each
other. If the emergency contact is on their phone or their phone is turned off this incoming call could
go to their message bank. Depending on the service provider and message bank settings the
emergency call out could be delayed for some time because of the message bank.
Personalising your Pendant
The default message is “Help me!” but if you wish you can add the name of the user to outgoing SMS
messages for example “John”.
Command: prefix1,name Example: prefix1,john
Locate Function
At any time if you would like to locate the user and pendant use the command Loc (Abbreviation for
locate). The pendant will respond by sending the GPS location
Command: Loc
Falls Detection
The pendant detects some falls and automatically despatches a “falls alarm”. When a fall is sensed
the pendant will sound the message “fall alert has been activated, click the SOS button to stop”. Press
the SOS button if it is a false alarm. This message sounds 3 times before despatching the alarm.
Depending on protectory and force of a fall and the pendants falls sensitivity setting, you may
experience false alarms and some falls may be not detected. We cannot guarantee the device will
detect all types of falls and may not detect a fall at all. You can generally test the falls detection by
dropping the pendant from a height of 1 metre onto the bed.
Command: FL1,1,0
Breakdown:
FL1, The1st digit (1) means you want to turn the falls detection on. (1=on, 0=off)
(To turn falls detection off enter a (0) and send the text message. i.e. FL0)
FL1,1 The 2nd digit (1) being the sensitivity. 1 being most sensitive and 10 being least sensitive.
FL1,1,0 The 3rd digit is to turn on & off the dial out function for the falls detection. (0=off, 1=on)
(Refer to notes on “Call Out procedure”)
Example (to turn on) command: FL1,1,0 Example (to turn off) command: FL0

Setting up a Geo Fence
You may set up a Geo Fence. This means that if the radius boundary is broken the device will alert
the emergency contacts. Perfect for wandering residents.
Example command: Geo1,1,0,100m
Breakdown:
Geo1 The 1st digit (1) is the first Geo fence you are setting. You can set up to 4 Geo fences.
Geo1,1, The 2nd digit (1) is to turn the Geo Fence on. (1=on, 0=off)
Geo1,1,0, The 3rd digit (0) is to set the Geo fence to alarm when it leaves or enters the preset area.
(0=leave, 1=enter).
Geo1,1,0,100m The last part of the command is the radius distance you want to set the Geo Fence
to. To avoid false alarms the recommended minimum radius is 100 meters.
Geo fence can be set in meters or kilometres i.e. 100m or 50km.
Find Me –Misplaced your Pendant?
Texting the word “findme” to your pendant will make it sound the message “.... I’m over here”.
The Find Me feature does not work if voice prompts have been turned off.
Command: findme
Turn Voice Prompts On/Off
You can disable the voice prompts by quickly pressing the lower side button. The pendant will
respond “Voice prompts have been turned off (or on)”.
Making a Phone Call and Receiving Incoming Calls
Your 2nd emergency contact will be assigned to the side call 1 button (top side button). To call this
contact press and hold this button for 3 seconds. Once the pendant had dialled the number you can
cancel this call by pressing the SOS button. Note this function will only work if the emergency contact
is programmed to receive not just the SMS message but also the call out when the SOS button is
pressed.
If you want to change this to call a different contact, replace the first 2 with another contact location as
in the in the following example.
Command: x2,20
Example i.e. Change the side button to call contact number 1. Command:x1,20
To disable the side call button Command: x0
Adjusting the time
Google UTC time and add the required hours to bring the pendant’s time to the current time.
Note: Incoming text messages are also time stamped by your mobile phone.
Command: tz+10 This will add 10 hours to the UTC time.
Note: You may add or subtract up to 14 hours i.e. tz+14 or tz-14
Alarm Clock / Pill Reminder Setting
There are 3pre-recorded reminder messages (as below) and you can set 3 reminders for specific
days of the week or every day of the week (Note1= Monday, 2= Tuesdays etc).
Command: CLK1,1,15:30,3,1,2,3,4,5,6,7
Breakdown:
CLK1 The 1st digit (1) is for the first of 3 reminders.
CLK1,1 The 2nd digit (1) is to turn the reminder on (Off = 0).
CLK1,1,15:30 (15:30) Refers to the alarm time in 24hour format.
CLK1,1,15:30,3 The 4th digit refers to which pre-recorded message to use.
CLK1,1,15:30,3,1,2,3,4,5,6,7 The 5th digit (1) = Monday. The 6th digit (2) Tuesday and so on.
If you want the alarm to occur only one day a week use just the one digit i.e. 2=Tuesday

Various examples:
CLK2,1,19:30,3,1
CLK2,1,19:30,3,1,2,4
CLK2,1,19:30,3,1,2,3,4,5,6,7
Pre-recorded messages:
1: Your alarm clock has been activated “ring ring ring”
2: “Now might be a good time to do some exercise”
3: “Have you taken your medicine today?”
Incoming Call -Options
The pendant default allows for all incoming calls to be answered automatically.
You can change this so only incoming calls from emergency contacts will ring the pendant and
automatically be answered. All other numbers are barred.
You can change this with the following command.
Command: callin1 (0=any number can call the pendant 1=only emergency contacts can call the
pendant)
Automatic Answering of Incoming Call - Options
The pendant is defaulted to answer incoming calls automatically after ringing for 5 seconds. You can
change this to ring for longer or so that only by the user pressing any button will answer an incoming
call.
To answer automatically Command: Answer0,5. (5=answer after 5 rings)
To answer only by pressing any button Command: Answer1
No Movement Alarm
If you set a no movement alarm the pendant will despatch an alarm if it has not moved for the set
duration of time. This means the user is inactive, taken the pendant off or it is being charged.
Command: NMO,1,60m,0
Breakdown:
NMO1, The 1st digit (1) = on (0) = off
NMO1,60m, The 2nd digit (60) is the time. i.e. (60m) = 60 minutes.
NMO1,60m,0 The 3rd digit (0) means that you do not want it to dial out after the SMS has been sent
(1) = dial out.
Instead of minutes you can set for hours: Example: 02h= 2 hours.
IMEI& Firmware Version
To find out the IMEI number & pendant firmware version text the command V?.
Command: V?
Specifications:
Dimensions: 61mm 44mm 16mm
Weight: 40g
Battery: Rechargeable,3.7v,850 mAh
Charging voltage: 5v DC
Waterproof: IP67
Caring for Your Safe Life Pendant
To keep clean wipe with a slightly damp clean cloth. Do not use chemicals or detergent. Use only
replacement batteries specified and supplied by the distributer. If you use a mild sterilisation agent
test on a small section of the housing first. Do not drop or submerge in water unnecessarily.

Setting up the Smart-Locator App (Optional)
Once set up, the Smart-Locator App will allow you to program the Pendant via Bluetooth. By entering
the service providers APN number and turning on GPRS the pendant can be tracked using the App.
The App does not provide notifications for alarms. Alarm calls are dispatched to recipients securely
via SMS. The App is free for the first 15 days and then a small monthly fee applies.
Down Loading the App –Instructions
•Go to the app store, search & down load Smart-Locator
•Create a user name
•Enter your email address
•Create a password
•Confirm your password
•Press acquire code:
•Check your email for the code. Check your junk and spam box
•Enter the code and register
•Create your profile
•Go to my devices: Press (+) (top right corner) to add a pendant.
•Enter the pendant Name: i.e. John’s Pendant
•Enter the IMEI Number: This is on the packaging the pendant came in
or text the command V? to the pendant.
•Enter the SIM number: This is the phone number.
•Press the TICK symbol to proceed
Set Up for Live Tracking
For Live Tracking via the Smart-Locator App the service providers APN needs to be entered and the
pendant’s GPRS turned on.
Get APN from service provider
Command: S1,Telstra.internet - Now press send Confirmation - “Set APN ok.”
Set up GPRS S2
Command: S2 - Now press send Confirmation - “GPRS Connecting”
Now the pendant can be tracked and programmed via the Live tracking Platform free for 15 days.
Warranty
The Safe Life Pendant is guaranteed to be free of defects in material and workmanship for a period of
12 calendar months from date of purchase when used under normal conditions and cared for and
maintained. The Safe Life Pendant is waterproof to IP67. Original purchase receipt with date of
purchase shall be included for warranty validation. Warranty does not cover any damage caused by
improper use, customer or user neglect, physical damage or repairs carried out by an unauthorized
service technician. Safe Life or the retail supplier will not be held responsible for maintaining any
programming that the unit may contain when returned for repair. Before returning, the customer must
first obtain a RNA number by calling Safe Life on 03 9588 0392. The goods shall be returned with the
correct customer contact details and returned to Safe Life postage paid with a detailed description of
the fault and the RNA number stated.
Return Policy and Refunds
If you are not satisfied with your Safe Life Pendant you have 14 days to return the unit for a refund of
the purchase price providing the goods are returned in good condition free from any scratches or
defects. The goods must be returned in the original packaging complete with manual, use cable,
battery, power pack and any other accessories. Refunds are available to direct customers only,
meaning customers who purchased the device directly from the Safe Life office or website. Products

can be returned only in the country in which they were originally purchased. Units purchased at a
retail outlet or distributor is to follow that stores refund policy.
Product Performance Disclaimer
The Safe Life Pendant (Device) is reliant on the cellular phone service provider’s network coverage to
make and receive phone calls to and from the Device and to send and receive SMS messages and to
provide accurate GPS positioning. These services may vary between providers and locations within
Australia. It is the responsibility of the user to ensure that the device is correctly programmed to
provide the required functions. The user shall also be responsible for selecting and paying the cost of
the SIM Card and in selecting and paying the recurring costs of the Retail Service Provider (RSP)
responsible for providing a suitable GSM/GPRS network service via that SIM card. The product
supplier of the Device accepts no responsibility for any perceived failure due to (but not limited to)
incorrect programming, battery maintenance, GSM and GPRS coverage or any such perceived failure
by the selected RSP in providing and maintaining suitable connectivity to the GSM/GPRS network.
The product supplier accepts no responsibility for any failure that is due to (but not limited to) incorrect
Device programming, dismantling the Device or misuse or water ingress or other forms of damage.
Limitation of Damages
The Safe Life Pendant should not be considered a life saving device but with due care and diligence it
offers an important aid to the well-being of the wearer both at home and away from home. It is
important the Device is tested regularly. To the maximum extent permitted by applicable law, in no
event shall Safe Life, the importer or distributer or its suppliers or outlets be liable to the user or any
3rd party for any indirect, special, consequential, incidental or punitive damages of any kind, in
contract or tort, including, but not limited to, death, injury, loss of revenue, loss of goodwill, loss of
business opportunity, loss of data, and/or loss of profits, arising out of, or related to, in any manner, or
the delivery, performance or non-performance of obligations, or use of the weather information, data
or documentation hereunder regardless of the foresee-ability thereof.
Distributed in Australia and New Zealand by Safe Life and Smart Caller Pty Ltd
5/270 Lower Dandenong Rd Mordialloc Vic 3195
03 9588 0392
www.safelife.com.au
www.smartcaller.com.au