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9. Safera’s Warranty
and License Terms
and Conditions
9.1 Applicability of the
Warranty
Safera Oy (”Safera”) gives to its new
products (”Product”) a limited manufac-
turer’s warranty to end users of the Pro-
duct in accordance with these Safera’s
Warranty and License Terms and Con-
ditions. The warranty applies to the De-
fects (as deined in Section 6) covered
by the warranty, which are notiied to
Safera during the warranty period. This
limited warranty does not limit a consu-
mer’s right to claim the rights according
to the mandatory applicable consumer
protection legislation.
9.2 Start of the Warranty
Period
The warranty period starts from the date
of the irst purchase of the Product. In
case the Product has been installed
ready to a new apartment, the date of
the purchase shall be deemed to be the
date of irst purchase of the apartment.
In case the Product is installed by the
end user, the end user shall inspect the
Product prior to the installation and wi-
thout delay inform the seller of the Pro-
duct about the defects or errors in the
Product or its delivery.
9.3 Warranty Period
The warranty period shall be twenty-four
(24) months.
9.3.1 Warranty to a Repaired
Product
Warranty for a Product that has been re-
paired or replaced shall be the original
warranty period of the Product which
was repaired or replaced.
In addition, Safera gives to the spare
parts used in the warranty repair of the
Product an additional three (3) months
warranty starting from handing over of
the warranty repair. Otherwise warranty
repair does not extend the original war-
ranty period.
9.4 Work Included in the
Warranty
Based on the warranty the Defects co-
vered by the warranty will be repaired
or the Product will be replaced (as Sa-
fera selects) without expense, provided
that Safera was informed about the war-
ranty claim during the warranty period.
The repair or replacement will be made
within a reasonable time during normal
working hours in Safera’s repair shop, in
a repair shop authorized by Safera or in
other place designated by Safera, such
as in the premises where the Product is
installed.
9.5 How to Act
For the warranty service, the end user
shall contact primarily the seller of the
Product. The end user may also contact
Safera or a repair shop authorized by
Safera. Information about the warranty
service is in the Product’s user manual
or on Safera’s website.
Safera, the seller of the Product or a
repair shop authorized by Safera (de-
pending on with whom the end user
is in contact) informs the end user of
how and when the warranty repair will
be performed. In case this has not been
informed to the end user within a reaso-
nable time, the Product shall be delive-
red to the nearest Safera’s repair shop
or a repair shop authorized by Safera.
The original parts which have been
replaced under the warranty shall be
Safera’s property and shall be delivered
to Safera.
9.6 Preconditions for Warranty
Repair
Warranty is valid on condition that the
Product has a defect attributable to ma-
terial or manufacturing or it otherwise
does not substantially conform to its
written speciications (”Defect”) and
that:
(a) the Defect has been noticed in us-
age conditions deemed normal and
it can be reproduced in such condi-
tions,
(b) the instructions for installation, use
and maintenance have been fol-
lowed,
(c) the Product has been maintained
or repaired by using original spare
parts and supplies,
(d) the warranty claim is made by the
owner of the Product or its repre-
sentative,
(e) the owner of the Product or its rep-
resentative notiies the Defect dur-
ing the warranty period and within
a reasonable time after noticing
it, and shall be responsible for the
Product’s condition until it has been
handed over for repair. Upon the
handing over Safera shall be given
a declaration about the Product’s
purchase date, order references,
itemization of the Defect and de-
scription of the Product’s usage
conditions.
In the event it is noticed, that the Defect
is not covered by the warranty, Safera
has the right to charge for the work and
the expenses caused by searching and
location of the Defect or error accor-
ding to Safera’s valid price list. Safera
has also the right to charge the end user
for an agreed repair of the Defect or er-
ror not covered by the warranty.
For the avoidance of doubt it is stated,
that marketing materials are not Pro-
duct speciications.
9.7 Limitations of Warranty
The warranty does not cover:
(a) repair of Defects, which are due to
normal wear and tear, failures in
installation, use or maintenance,
faulty or deicient repair made by
others than Safera or a repair shop
authorized by Safera, usage condi-
tions in contradiction with the in-
structions or choosing by end user
of a Product that is not suitable for
the use in the premises where the
Product is used or is wrong size or
capacity;
(b) repair of Defects, in case the Prod-
uct has been repaired or modiied
by others than Safera’s repair shop
or a repair shop authorized by Saf-
era;
(c) repair of a Defect caused by exter-
nal factors, such as accident, luc-
tuation of electricity or air condi-
tioning, lightning, ire or water;
(d) use of the Product in combination
