Sage Barista Touch BES880 User manual

the Barista Touch™
BES880/SES880
EN QUICK GUIDE DE KURZANLEITUNG
FR GUIDE RAPIDE NL SNELSTARTGIDS
ES GUÍA RÁPIDA IT GUIDA RAPIDA
PT MANUAL RÁPIDO

2
2Sage®Recommends Safety First
6Components
8Functions
14 Care & Cleaning
18 Troubleshooting
22 Guarantee
Contents
SAGE®
RECOMMENDS
SAFETY FIRST
At Sage®we are very safety
conscious.We design and
manufacture appliances
with your safety foremost
in mind.We also ask that
you exercise a degree of care
when using any electrical
appliance and adhere to the
following precautions.
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE
• A downloadable version of this
document is also available at
sageappliances.com
• Before using for the rst
time, please ensure that your
electricity supply is the same as
shown on the rating label on the
underside of the appliance.
If you have any concerns
please contact your local
electricity company.
• The installation of a residual
current safety switch is
recommended to provide
additional safety when using
all electrical appliances.Safety
switches with a rated operating
current not more than 30mA are
recommended.
Consult an electrician for
professional advice.
• Remove and discard any
packaging materials safely,
before rst use.
• To eliminate a choking hazard
for young children, discard the
protective cover tted to the
power plug safely.
• Ensure the product is properly
assembled before rst use.
• This appliance is for household
use only. Do not use the
appliance for anything other
than its intended purpose. Do
not use in moving vehicles or

3
EN
boats.Do not use outdoors.
Misuse may cause injury.
• Position the appliance on a
stable, heat resistant, level, dry
surface away from the counter
edge, and do not operate on or
near a heat source such as a
hot plate, oven or gas hob.
• Fully unwind the power cord
before operating.
• Do not let the power cord hang
over the edge of a counter
or table. Do not let the power
cord touch hot surfaces or
become knotted.
• Do not leave the appliance
unattended when in use.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
• Always switch o the espresso
machine by pressing the
POWER button to OFF.
Switch o and unplug from
the power outlet.
• Regularly inspect the power
cord, plug and actual appliance
for any damage.If found to
be damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Sage Service Centre
for examination, replacement
or repair.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book. Any
procedure not listed in this
instruction booklet should be
performed at an authorised
Sage Service Centre.
• The appliance can be used
by children aged 8 years
or older and persons with
reduced physical, sensory or
mental capabilities or a lack
of experience and knowledge,
only if they have been given
supervision or instruction
concerning use of the appliance
in a safe way and understand
the hazards involved.
• Children should not play with the
appliance.
• Cleaning of the appliance should
not be carried out by children
unless they are 8 years or older
and under adult supervision.
• The appliance and its cord
should be kept out of reach
of children aged 8 years
and younger.
• Do not use attachments other
than those provided with the
appliances.
• Do not attempt to operate
the appliance by any method
other than those described in this
booklet.
• Do not move the appliance whilst
in operation.
• Do not use any other liquid apart
from cold mains/town water.

4
We do not recommend the use
of highly ltered, de‑mineralised
or distilled water as this may
aect the taste of the coee and
how the espresso machine is
designed to function.
• Never use the appliance without
water in the water tank.
• Ensure the portalter is rmly
inserted and secured into
the brewing head before using
the machine.
• Never remove the portalter
during the brewing operation as
the machine is under pressure.
• Do not place anything, other
than cups for warming, on top
of the appliance.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Heating element surface is
subject to residual heat after use.
• Always ensure the appliance
is turned OFF, unplugged at
the power outlet and has been
allowed to cool before cleaning,
attempting to move or storing.
• The appliance is not intended
to be operated by means of
an external timer or separate
remote-control system.
• The use of attachments not
sold or recommended by
Sage may cause re, electric
shock or injury.
• Always turn the appliance to
the o position, switch o at
the power outlet and unplug
at the power outlet when the
appliance is not in use.
• Any maintenance other than
cleaning should be performed
by an authorised Sage®
service centre.
• Do not use the appliance on
a sink drain board.
• Do not operate the appliance
if it is in an enclosed space,
or within a cupboard.
• Use caution when descaling
as hot steam may be released.
Before descaling, ensure drip
tray is empty and inserted.
Refer to ‘Care & Cleaning’ for
further instructions.
• Do not operate the grinder
without the hopper lid in position.
Keep ngers, hands, hair,
clothing and utensils away from
the hopper during operation.

5
EN
NOTICE TO CUSTOMERS
REGARDING MEMORY
STORAGE
Please note that in order to better
serve our customers, internal
memory storage has been
imbedded into your appliance.
This memory storage consists
of a small chip to collect certain
information about your appliance
including the frequency of use
of the appliance and the manner
in which your appliance is being
used. In the event your appliance
is returned for service, the
information collected from the
chip enables us to quickly and
eciently service your appliance.
The information collected also
serves as a valuable resource
in developing future appliances
to better serve the needs of our
consumers. The chip does not
collect any information regarding
the individuals who use the
product or the household where
the product is used. If you have
any questions regarding the
memory storage chip please
contact us at
priv[email protected]
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be kept
out of reach of children.
• Store lter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat
and direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter cartridges.
• f you are absent for a prolonged
period of time, empty the water
tank and replace the cartridge.
The symbol shown
indicates that this
appliance should not be
disposed of in normal
household waste. It should be
taken to a local authority waste
collection centre designated for
this purpose or to a dealer
providing this service. For more
information, please contact your
local council oce.
To protect against
electric shock, do not
immerse the power cord,
power plug or appliance in
water or any other liquid.
FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS

6
Components
A. 250g bean hopper
B. Integrated conical burr grinder
C. Touch screen control panel
D. GRIND SIZE selector
E. POWER button
F. Integrated removable 54mm tamper
G. Grind outlet
H. Hands free grinding cradle
I. 54mm stainless steel portalter
J. Removable wet & dry coee separator
drip tray
K. 2L removable water tank
L. Group Head
M. Dedicated hot water outlet
N. Extra-tall cup clearance for tall mugs
O. Easy clean steam wand
P. Milk temperature sensor
Q. Storage tray (located behind drip tray)
A
B
C
H
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K
P
L
M
Q
F
J
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I
D
Rating Information
220–240V~ 50–60Hz 1380–1650W

7
EN
ACCESSORIES
1. Stainless steel milk jug
2. Cleaning disc
3. Cleaning tablets
4. Dual Wall lter baskets (1 cup & 2 cup)
Use with pre‑ground coee.
5. Single Wall lter baskets (1 cup & 2 cup)
Use when grinding fresh whole coee beans.
6. Water lter and holder
7. Cleaning brush
8. The Razor™precision dose trimming tool
9. Steam wand cleaning tool
10.Water hardness test strip
All parts of the Barista Touch™
that come into contact with coee,
water and milk are BPA Free.
1
3
2
7 8 9
4 5
6
10

8
Functions
INSTALLING THE WATER FILTER
• Remove the water lter and water lter holder
from the plastic bag.
• Soak the lter in cold water for 5 minutes.
• Wash the lter holder with cold water.
• Set the reminder for next month of replacement.
We recommend to replace the lter after
3 months.
• Insert the lter into the two parts of the
lter holder.
• To install the assembled lter holder into the
water tank, align the base of the lter holder
with the adapter inside the water tank.
Push down to lock into place.
• Fill the water tank with cold water before sliding
back into position at the back of the machine and
locking into place.
FIRST USE
1. Press POWER button to turn the machine on.
2. Follow the instructions on screen to guide you
through rst use setup.
3. After completing setup, the machine will tell that
it is ready to use.
The machine is now in STANDBY mode.
GuideExit
Your Barista Touch is now ready
Select the guide to find out more about your Barista Touch
or exit to proceed to your drink selection
4. Touch “Guide” and the machine will guide you
step by step to make your rst coee. Touch the
and go to the Drinks Menu or <to repeat the
Setup.To repeat the Guide at any time, go to
Settings Menu.
NOTE
If your water hardness is either 4 or 5 when tested,
we strongly recommend you change to an alternate
water source.
GRINDING OPERATION
Insert bean hopper into position on-top of the
machine.Turn dial to lock into place. Fill hopper
with fresh beans.

9
EN
DRINK SELECTION
To enter Drinks Menu screen, touch the Home icon . Swipe & select your drink.
Touch the ‘Help & Tip’ icon to see Barista Touch™Guide.
NOTE
Please keep the touch screen dry and clean to ensure that the machine functions properly.
DRINK SCREEN
Grind duration
(single / double /
custom) Milk froth level
Drink chosen
Milk temperature
‘Setting’ icon
Brew setting: touch this button to scroll
Espresso – single shot / double shot / custom extraction time
Long Black – small / medium / large
Grind size
‘Home’ icon
Brew
Cappuccino
Double
Grind Milk
4
65º
15s
Hot Water
14

10
SETTING GRIND SIZE
Selecting Your Filter Basket
Single Wall Filter Baskets
Use Single Wall lter baskets if grinding fresh
whole coee beans.
1 CUP 2 CUP
Dual Wall Filter Baskets
Use Dual Wall lter baskets if using
pre‑ground coee.
1 CUP 2 CUP
Selecting Grind Size
In the touchscreen, select the chosen lter
basket by touching the toggle option under the
‘Grind’ button.
Automatic Dosing
• Touch the ‘Grind’ button once, or push and
release the portalter to engage the grinding
activation switch. Then allow fresh ground coee
to ll the portalter.
• Grinding will automatically stop, however if
you wish to stop grinding before the cycle has
nished, push and release the portalter.
Manual Dosing
• If you prefer to manually dose, with the portalter
inserted in the grinding cradle, push and hold
the portalter to engage the grinding activation
switch.Continue holding until the desired amount
of ground coee has been dosed.
• To stop grinding, release the portalter.
This will release the grinding activation switch
and stop the grinding function.

• Once grinding is complete, Tamp down rmly.
• As a guide to dose, the top edge of the metal cap
on the tamper should be level with the top of the
lter basket AFTER the coee has been tamped.
Trimming the Dose
The Razor™precision dose trimming tool
allows you to trim the puck to the right level
for a consistent extraction.
• Insert the Razor™ dose trimming tool into the lter
basket until the shoulders of the tool rest on the
rim of the basket.
• Rotate the Razor™dose trimming tool back and
forth while holding the portalter on an angle over
a knock box to trim o excess coee grinds.
• Wipe excess coee from the rim of the lter
basket to ensure a proper seal is achieved in
the group head.

11
EN
Purging the Group Head
Before placing the portalter into the group head,
run a short ow of water through the group head
by touching the‘Brew’ button.This will stabilise the
temperature prior to extraction.

Insert the portalter into the group head and rotate
the handle towards the centre until resistance is felt.
ESPRESSO EXTRACTION
Touch the ‘Brew’ button on the display to start
extraction.You can switch between single shot,
double shot or Custom by touching the‘Single’,
‘Double’ or Custom button.The duration times
are preset, but can be customised.
Brew
Double
Brew
Single
Brew
Custom
22s
MANUAL OVERRIDE
Press and hold the ‘Brew’ button (approx 2 secs)
to enter manual extraction mode.Touch the Brew
button to start the extraction, touch the Brew button
to stop the extraction.
TEXTURING MILK
MIN
MAX
MILK MUST
COVER THIS
RING
NOTE
Use the indicator on the screen for the correct milk
jug position.
Under the ‘Milk’ button, temperature level and
froth level are displayed.They are preset based
on the drink you’ve chosen but you can customise
by touching those options.
To start, touch the ‘Milk’ button.The screen will
display the temperature of the milk as it heats.
Milk texturing will stop automatically when the
selected milk temperature is reached.Lift steam
wand to remove milk jug.Wipe the wand & tip with
a clean damp cloth. Lower steam wand to the down
position and the wand will automatically purge.
NOTE
Prior to texturing milk, it is recommended to
momentarily purge the steam wand by rst
touching the ‘Milk’ button.Touching the button
again will stop steam delivery.

12
MANUAL MILK TEXTURING
Auto milk texturing and auto shut‑o are disabled
during manual milk texturing mode. Lift the steam
wand.Start frothing by touching the button.When
frothing is done, touch the Milk button to stop.
Wipe the wand & tip with a clean damp cloth.
Lower steam wand to the down position and the
wand will automatically purge.
CAUTION: BURN HAZARD
Pressurised steam can still be released,
even after machine has been switched o.
Children must always be supervised.
NOTE
• After 90 seconds of continuous steaming,
the machine will automatically disable the
steam function.
• Use exclusively the stainless steel milk jug
included in the pack to froth milk.The use of
container made of glass or plastic material to
froth milk may lead to dangerous conditions.
AMERICANO
There are 3 preset Americano settings –
Small (180ml), Medium (240ml), and Large
(360ml). Grind dose & tamp your portalter & insert
into the group head. Position your cup underneath
the portalter spouts & the hot water spout. The
hot water is delivered rst, and espresso will be
extracted after that.
CAFÉ CREMA
There are 3 presets for the Café Crema setting,
Small (120ml), Meduim (150ml), Large (180ml).
Insert the single cup lter basket, adjust grinder
to a coarse setting as prompted on screen.
HOT WATER
The HOT WATER function can be used to
pre-heat cups or add hot water manually.
To start & stop hot water, touch ‘Hot Water’
on the screen.
Hot water limit is approximately 90 seconds.
Depending on the size of your cup, you may need
to touch the ‘Hot Water’ button to stop pouring.
NOTE
You cannot run hot water and extract espresso
at the same time.
ADDING A NEW DRINK
Touch ‘Add New’ in the menu screen to create
a customised drink.You can adjust parameters
based on a standard style and save your own.
Add New
+
Alternatively, after manually adjusting parameters
touch the small icon to save the current setting.
TIPS
Ensure the drip tray is rmly pushed in place
and emptied whenever the Empty Me! indicator
is displayed.
AUTO OFF MODE
The machine automatically switches to AUTO OFF
mode after 30 minutes.
SETTINGS
To enter settings menu, touch the icon
on the upper right of the screen.

13
EN
EXTRACTION GUIDE
• Flow starts after 8-12 secs
• Flow slow like warm honey
• Crema is golden brown with a fine
mousse texture
• Espresso is dark brown
SOLUTIONS SOLUTIONS
Tamp using 15-20kgs
of pressure. The top
edge of metal cap on the
tamper should be level
with the top of the filter
basket AFTER tamping.
Trim the puck to the
right level using the
Razor™ precision dose
trimming tool.
• Flow starts after 1-7 secs
• Flow fast like water
• Crema is thin and pale
• Espresso is pale brown
• Tastes bitter/sharp, weak and watery
• Flow starts after 13 secs
• Flow drips or not at all
• Crema is dark and spotty
• Espresso is very dark brown
• Tastes bitter and burnt
REMOVE USED
GRINDS
Used grinds will form
a coffee 'puck'. If the
puck is wet, refer to
the 'Under Extraction'
section.
RINSE FILTER
BASKET
Keep the filter basket
clean to prevent
blockages. Without
ground coffee in the filter
basket, lock the
portafilter into the
machine and run hot
water through.
AFTER EXTRACTION
CORRECT EXTRACTION UNDER EXTRACTION OVER EXTRACTION
Tamp using 15-20kgs
of pressure. The top
edge of metal cap on the
tamper should be level
with the top of the filter
basket AFTER tamping.
Trim the puck to the
right level using the
Razor™ precision dose
trimming tool.
ALWAYS TAMP TO LINE
Adjust & re-test
Adjust & re-test
DECREASE
GRIND AMOUNT
ALWAYS TAMP TO LINE
Adjust & re-test
Adjust & re-test
INCREASE
GRIND AMOUNT
Adjust & re-test
TURN
Adjust & re-test
TURN
LOCK TIGHT
Hot Water
Grind
15s
Grind
15s
GRIND GRIND DOSE TAMP
OVER EXTRACTED
BITTER • ASTRINGENT
Too ne Too much
Use razor to trim
Too heavy
BALANCED Optimum 8–10g (1 cup)
15–18g (2 cup)
30–40lbs
(15–20kg)
UNDER EXTRACTED
UNDERDEVELOPED • SOUR
Too coarse Too little
Increase dose & use razor to trim
Too light

14
Care & Cleaning
COLOUR TOUCH SCREEN DISPLAY
Please keep the touch screen dry and clean to ensure that the machine functions properly.
REPLACING THE WATER FILTER
Soak Filter
(refer to p7)
Install water tankSet current month Replace filter after
90 days or after 40L
!
Assemble water
filter parts
Ensure parts are
connected
Install filter
in tank
1 6
22 3 54
The provided water lter helps prevent scale build‑up in and on many of the inner functioning components.
Replacing the water lter after three months or 40L will reduce the need to descale the machine.
The limitation of 40L is based on water hardness level 4. If you are in level 2 area, you can increase
this to 60L.
NOTE
To purchase water lters visit Sage®webpage.
CLEANING CYCLE
There will be a message prompt when a cleaning
cycle is required. This is a back‑ushing cycle
and is separate from descaling.Follow the
instruction on the screen.
DESCALING
After regular use, hard water can cause mineral
build up in and on many of the inner functioning
components, reducing the brewing ow, brewing
temperature, power of the machine, and taste of
the espresso. Even if you used the provided water
lter, we recommend you to descale if there is
scale build-up in the water tank.
Go to ‘Settings’ and select ‘Descale cycle’. Follow
the instructions on the screen.
WARNING
Do not immerse power cord, power plug or
appliance in water or any other liquid.The water
tank should never be removed or completely
emptied during descaling.

15
EN
CLEANING THE CONICAL BURR GRINDER
This grinder cleaning cycle removes oil build-up on the burrs which can impede performance.
Unlock hopper
Empty hopper Replace hopper Lock hopper Run grinder empty Unlock hopper Remove hopper
Remove top burr
Unlock top burr
Clean top burr with
brush
Clean lower burr
with brush
Clean chute with
brush
12
3 75
PUSH
2
11109988
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WARNING
Care should be taken as the grinder burrs are
extremely sharp.

16
CLEANING THE STEAM WAND
• The steam wand should always be cleaned
after texturing milk.Wipe the steam wand with
a damp cloth.
• If any of the holes in the tip of the steam wand
become blocked, it may reduce frothing
performance.
• Go to ‘Settings’ > ‘Steam wand cleaning’ and
follow the guide on the screen.
CLEANING THE FILTER BASKETS
AND PORTAFILTER
• The lter baskets and portalter should be rinsed
under hot water immediately after use to remove
all residual coee oils.
• If any of the holes in the lter basket become
blocked, use the pin on the end of the provided
cleaning tool to unblock the hole(s).
• If the hole(s) remain blocked, dissolve a cleaning
tablet in hot water and soak lter basket and
portalter in solution for approx. 20 minutes.
Rinse thoroughly.
CLEANING THE SHOWER SCREEN
• The group head interior and shower screen
should be wiped with a damp cloth to remove
any ground coee particles.
• Periodically purge the machine. Place an empty
lter basket and portalter into the group head.
Touch the 'Brew' button and run a short ow of
water to rinse out any residual coee.
CLEANING THE DRIP
& STORAGE TRAY
• The drip tray should be removed, emptied and
cleaned at regular intervals, particularly when
the drip tray full indicator is showing EMPTY ME!
• Remove the grill from the drip tray.
Lift the coee grind separator and dispose of
any coee grounds. The EMPTY ME! indicator
can also be removed from the drip tray by pulling
upwards to release the side latches.Wash all
parts in warm soapy water with a soft cloth.
Rinse and dry thoroughly.
• The storage tray (located behind the drip tray)
can be removed and cleaned with a soft, damp
cloth. Do not use abrasive cleansers, pads
or cloths which can scratch the surface.
NOTE
All parts should be cleaned by hand using warm
water and a gentle dish washing liquid. Do not
use abrasive cleansers, pads or cloths which can
scratch the surface.Do not clean any of the parts
or accessories in the dishwasher.
CLEANING THE OUTER HOUSING
& CUP WARMING TRAY
The outer housing and cup warming tray can be
cleaned with a soft, damp cloth. Polish with a soft,
dry cloth. Do not use abrasive cleansers, pads
or cloths which can scratch the surface.
STORING YOUR MACHINE
Before storing, press the POWER button to
switch the machine o and remove the plug from
the power outlet.Remove unused beans from the
hopper, clean the grinder (see page 15), empty the
water tank and the drip tray. Ensure the machine
is cool, clean and dry. Insert all accessories into
the storage tray. Store upright. Do not place
anything on top.
WARNING
Do not immerse power cord, power plug
or appliance in water or any other liquid.

17
EN
REPLACING THE SILICONE SEAL
Over time, the silicone seal surrounding the shower
screen will need to be replaced to ensure optimum
brewing performance.
1. Press the POWER button to switch the
machine o and unplug the cord from the
power outlet.
2. Carefully remove the water tank and drip tray,
taking particular care if they are full.
3. Using a skewer or similar, clean the centre
of the screw of any residual coee.
4. Insert a at head screwdriver into the centre
of the screw.Turn counter-clockwise to loosen
the screw.
Clean centre of screw
before inserting at head
screwdriver.
5. Once loosened, carefully remove and retain
the screw and the stainless steel shower
screen. Make note of the side of the shower
screen that is downwards.This will make
re-assembly easier.Wash the shower screen
in warm soapy water, then dry thoroughly.
6. Remove the silicone seal with your ngers or
a pair of long-nose pliers.Insert the new seal,
at side rst, so the ribbed side is facing you.
7. Re-insert the shower screen, then the screw.
With your ngers, turn the screw clockwise for
2‑3 revolutions then insert at head screwdriver
to tighten until the screw is ush with the
shower screen. Do not overtighten screw.
8. Re-insert the drip tray and water tank.
Contact Sage Consumer Support or visit the
Sage®webpage for replacement silicone seals
or for advice.
TRANSPORTING AND STORING
Press the POWER button to switch the machine
o and remove the plug from the power outlet.
Remove unused beans from the hopper, clean
the grinder, empty the water tank and the drip tray.
Ensure the machine is cool, clean and dry. Insert
all accessories into the storage tray. Store upright.
Do not place anything on top.

18
Troubleshooting
PROBLEM POSSIBLE CAUSES EASY SOLUTION

from the group head.
No hot water.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position. Push water tank down completely to lock into place.
Machine needs to be descaled. Perform descale cycle.
Coee is ground too nely
and / or too much coee in lter
basket and / or over tamping
and / or lter basket is blocked.
See below, ‘Espresso only drips from
the portalter spouts or not at all’.
Espresso only drips

spouts or not at all.
Coee is ground too nely. Use slightly coarser grind.
Refer to ‘Setting the Grind Size’, page 10
and ‘Over Extraction’, page 13.
Too much coee in the
lter basket. Lower dose of coee. Refer to ‘Dosing’, page 10 and
‘Over Extraction’, page 13.
After tamping, trim the coee dose
using the Razor™dose trimming tool.
Coee tamped too rmly. Tamp between or 15–20kg of pressure.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position. Push water tank down completely to lock into place.
The lter basket may
be blocked. Use the pin on the end of the provided cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak lter basket and portalter
in solution for approx. 20 minutes.
Rinse thoroughly.
Machine needs to be descaled. Perform descale cycle.
Water doesn’t come
through (the machine
makes loud noise).
Water tank is empty or water
level is below MIN. Fill tank.
There is an error on
purging setting. Perform factory reset (‘Settings’ > ‘Factory Reset’).

19
EN
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Espresso runs
out too quickly. Coee is ground too coarsely. Use slightly ner grind.
Refer to ‘Setting the Grind Size’, page 10
and ‘Under Extraction’, page 13.
Not enough coee in the
lter basket. Increase dose of coee. Refer to ‘Dosing’, page 10 and ‘Under
Extraction’, page 13.Tamp then use the
Razor™ dose trimming tool to trim o
excess coee.
Coee tamped too lightly. Tamp between or 15–20kg of pressure.
Espresso runs out
around the edge

Portalter not inserted
in the group head correctly. Ensure portalter is completely inserted and rotated until resistance is felt.
There are coee grounds
around the lter basket rim. Clean excess coee from the rim of the lter basket to ensure a proper seal in
group head.
Too much coee in the
lter basket. Lower dose of coee. Refer to ‘Dosing’, page 10. After tamping,
trim the coee dose using the Razor™
dose trimming tool.
The silicone seal surrounding
the shower screen needs to be
replaced to ensure the portaler
is properly secured into the
group head.
Refer to ‘Replacing the Silicone Seal’,
page 17.
No steam. Machine has not reached
operating temperature. Allow time for the machine to reach operating temperature.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position. Push water tank down completely to lock into place.
Machine needs to be
decalcied. Perform descale cycle.
Steam wand is blocked. Refer to ‘Cleaning the Steam Wand’,
page 16.
Pulsing / pumping
sound while
extracting espresso
or steaming milk.
The machine is carrying out the
normal operation of the pump. No action required as this is the normal operation of the machine.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position. Push water tank down completely to lock into place.

20
PROBLEM POSSIBLE CAUSES EASY SOLUTION
 Cups not pre-heated. Rinse cups under hot water outlet
and place on cup warming tray.
Portalter not pre‑heated. Rinse portalter under hot water
outlet. Dry thoroughly.
Milk not hot enough
(if making a cappuccino
or latté etc).
Make sure sensor is in contact.
Adjust milk temperature setting
on screen.
Water temperature needs
to be adjusted. Increase the brew temperature in ‘Settings’ menu.
No crema. Coee tamped too lightly. Tamp betweens or 15–20kg
of pressure.
Coee is ground too coarsely. Use slightly ner grind. Refer to
‘Setting the Grind Size’, page 10
and ‘Under Extraction’, page 13.
Coee beans or pre‑ground
coee are not fresh. If grinding fresh whole coee beans, use freshly roasted coee beans with
a ‘Roasted On’ date and consume
between 5–20 days after that date.
If using pre‑ground coee, use within
a week of grinding.
The lter basket may be blocked. Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak lter basket and portalter
in solution for approx. 20 minutes.
Rinse thoroughly.
Single Wall lter baskets are being
used with pre‑ground coee. Ensure you use Dual Wall lter baskets with pre‑ground coee.
Water leaking. Auto purge feature. Immediately
after the espresso, hot water and
steam functions, the machine
will purge water into the drip tray.
This ensures the thermocoil
is at the optimal temperature.
Ensure the drip tray is rmly pushed
in place and emptied whenever the
Empty Me! indicator is displayed.
Water tank is not fully inserted
and locked into position. Push water tank down completely to lock into place.
The silicone seal surrounding
the shower screen needs to be
replaced to ensure the portaler
is properly secured into the
group head.
Refer to ‘Replacing the Silicone
Seal’,page 17.