Sage the Oracle User manual

the Oracle™
BES980
EN QUICK GUIDE

2
CONTENTS
2Sage®Recommends Safety First
5KnowYour New Appliance
7OperatingYour New Appliance
17 Care & Cleaning
23 Troubleshooting
27 Guarantee
SAGE®
RECOMMENDS
SAFETY FIRST
At Sage®we are very safety
conscious. We design and
manufacture appliances
with your safety foremost in
mind. We also ask that you
exercise a degree of care
when using any electrical
appliance and adhere to
the following precautions.
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE
• A downloadable version of this
document is also available at
sageappliances.com
• Before using for the rst
time, please ensure that your
electricity supply is the same
as shown on the rating label
on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.
• The installation of a residual
current safety switch is
recommended to provide
additional safety when
using all electrical appliances.
Safety switches with a rated
operating current not more
than 30mA are recommended.
Consult an electrician for
professional advice.
• Remove and discard any
packaging materials safely,
before rst use.
• To eliminate a choking hazard
for young children, discard the
protective cover tted to the
power plug safely.
• Ensure the product is properly
assembled before rst use.
• This appliance is for household
use only. Do not use the
appliance for anything other
than its intended purpose.
Do not use in moving vehicles
or boats. Do not use outdoors.
Misuse may cause injury.
• Position the appliance on a
stable, heat resistant, level, dry
surface away from the counter
edge, and do not operate on or
near a heat source such as a
hot plate, oven or gas hob.
• Fully unwind the power cord
before operating.
• Do not let the power cord hang
over the edge of a counter or
table. Do not let the power
cord touch hot surfaces or
become knotted.
• Do not leave the appliance
unattended when in use.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored

3
EN
WE RECOMMEND SAFETY FIRST
Always switch o the espresso
machine by pressing the
POWER button to OFF.
Switch o and unplug from the
power outlet.
• Regularly inspect the power
cord, plug and actual appliance
for any damage. If found to
be damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Sage Service
Centre for examination,
replacement or repair.
• Keep the appliance and
accessories clean. Follow the
cleaning instructions provided
in this book. Any procedure not
listed in this instruction booklet
should be performed at an
authorised Sage Service Centre.
• The appliance can be used by
children aged 8 or older and
persons with reduced physical,
sensory or mental capabilities
or a lack of experience and
knowledge, only if they have
been given supervision or
instruction concerning use of
the appliance in a safe way and
understand the hazards involved.
• Children should not play with
the appliance.
• Cleaning of the appliance should
not be carried out by children
unless they are 8 years or older
and under adult supervision.
• The appliance and its cord should
be kept out of reach of children
aged 8 years and younger.
• Do not use attachments other than
those provided with the appliances.
• Do not attempt to operate
the appliance by any method
other than those described in
this booklet.
• Do not move the appliance
whilst in operation.
• Do not use any other liquid apart
from cold mains/town water.
We do not recommend the use
of highly ltered, de-mineralised
or distilled water as this may
aect the taste of the coee
and how the espresso machine
is designed to function.
• Never use the appliance
without water in the water tank.
• Ensure the portalter is rmly
inserted and secured into
the brewing head before using
the machine.
• Never remove the portalter
during the brewing operation as
the machine is under pressure.
• Do not place anything, other
than cups for warming, on top
of the appliance.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Do not touch hot surfaces. Allow
the product to cool down before
moving or cleaning any parts.
• Heating element surface is
subject to residual heat after use.
• Always ensure the appliance
is turned OFF, unplugged at
the power outlet and has been
allowed to cool before cleaning,
attempting to move or storing.

4
• The appliance is not intended
to be operated by means of
an external timer or separate
remote-control system.
• The use of attachments not
sold or recommended by
Sage may cause re, electric
shock or injury.
• Always turn the appliance to
the o position, switch o at
the power outlet and unplug
at the power outlet when the
appliance is not in use.
• Any maintenance other than
cleaning should be performed
by an authorised Sage®
service centre.
• Do not use the appliance on a
sink drain board.
• Do not operate the appliance
if it is in an enclosed space, or
within a cupboard.
• Use caution when descaling
as hot steam may be released.
Before descaling, ensure drip
tray is empty and inserted.
Refer to ‘Care & Cleaning’ for
further instructions.
• Do not operate the grinder
without the hopper lid in
position. Keep ngers,
hands, hair, clothing and
utensils away from the
hopper during operation.
• Use caution after milk texturing
as the ‘Auto Purge’ function
may purge hot steam when the
steam wand is lowered.
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be kept
out of reach of children.
• Store lter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat and
direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter cartridges.
• If you are absent for a prolonged
period of time, empty the water
tank and replace the cartridge.
The symbol shown
indicates that this appliance
should not be disposed of
in normal household waste.
It should be taken to a local
authority waste collection centre
designated for this purpose or to
a dealer providing this service.
For more information, please
contact your local council oce.
To protect against electric
shock, do not immerse
the power cord, power
plug or appliance in water or
any other liquid.
WE RECOMMEND SAFETY FIRST
FOR HOUSEHOLD
USE ONLY
SAVE THESE
INSTRUCTIONS

5
EN
KNOW YOUR NEW APPLIANCE
I
J
G
D
E
F
H
B
C
A
K
M
L
N
O
P
Q
S
U
T
R
A. Integrated conical burr grinder
B. Top-ll 2.5L removable water tank
C. Grind Size dial
D. Grind LCD
E. Main LCD
F. 1 CUP and 2 CUP buttons
G. Grind outlet
H. Heated 58mm group head with
I. 58mm full stainless steel portalter
J. Drop down swivel foot
K. Heated cup warming tray
L. HOT WATER button
M. LONG BLACK dial
N. Steam lever
O. Steam LCD
P. SELECT dial
Q. Cool touch steam wand
R. Dedicated hot water outlet
S. Descale access point
T. Tool storage tray
U. Removable drip tray

A
E
F
I
G
HJ
D
C
K
L
M
B
6
KNOW YOUR NEW APPLIANCE
A. Stainless steel milk jug
B. 2 cup lter basket
C. 1 cup lter basket
D. Water lter holder with lter
E. Cleaning disc
F. Mini grinds bin
G. Burr brush
H. Grind outlet brush & tamp removal magnet
I. Cleaning tool for steam wand tip
J. Allen key
K. Steam wand cleaning powder
L. Water hardness test strip
M. Espresso cleaning tablets
ACCESSORIES
Rating Information
220–240V~50–60Hz 2000–2400W

7
EN
OPERATING YOUR NEW APPLIANCE
BEFORE FIRST USE
Machine Preparation
Remove and discard all labels and packaging
materials attached to your espresso machine.
Ensure you have removed all parts and
accessories before discarding the packaging.
Clean parts and accessories (water tank,
portalter, lter basket, jug) using warm water
and a gentle dish washing liquid. Rinse well
then dry thoroughly.
TIP
To easily manoeuvre your machine, use
the drop down swivel foot located under
the drip tray.
INSTALLING THE WATER FILTER
• Remove the water lter and water lter
holder from the plastic bag.
• Soak the lter in cold water for 5 minutes.
• Wash the lter holder with cold water.
• Set the reminder for next month
of replacement.We recommend
to replace the lter after 3 months.
• Insert the lter into the two parts of the
lter holder.
• To install the assembled lter holder into
the water tank, align the base of the lter
holder with the adapter inside the water tank.
Push down to lock into place.
• Fill the water tank with cold water before sliding
back into position at the back of the machine
and locking into place.
FIRST USE
1. Ensure tank is lled with cold water.
2. Press POWER button to turn machine on.
3. The main LCD will display 'Hrd3', prompting
you to set the water hardness level.
Setting Water Hardness
• Dip the test strip into a sample of the water
you have lled the tank with. Wait for one
minute.The water hardness setting is
indicated by the number of red squares
displayed on the test strip.
• Rotate SELECT dial to the required
setting from 'Hrd1' (softest water) to 'Hrd5'
(hardest water). Press SELECT dial to set.
4. After approximately 5 minutes, the machine
will reach the default operating temperature
93˚C and all 6 buttons will illuminate.
The machine is now in STANDBY mode.
TEMP TEXTURE
SELECTPOWER
HOT WATER LONG BLACK

8
OPERATING YOUR NEW APPLIANCE
Flushing The Machine
When the machine has reached STANDBY mode:
1. Press 2 CUP button to run water through
the group head for 30 seconds.
2. Press HOT WATER button to run
water through the hot water outlet.
After 30 seconds, press HOT WATER
button again to stop the ow of water.
3. Lift steam lever to the MANUAL position
to release steam through the steam wand.
After 30 seconds, lower the steam lever
to the centre OFF position.
4. Repeat steps 1–3 twice.
MANUAL will ash on LCD
The machine will not reach operating temperature
(STANDBY mode) if the steam lever is in the
MANUAL position.The steam LCD will display
'MANUAL'. Lower the steam lever to the centre
OFF position.
Steam operation is ready when the SELECT
dial illuminates.
NOTE
You will not be able to select the 1 CUP,
2 CUP or LONG BLACK functions; or access
the cleaning cycle in the menu options until the
machine has reached operating temperature
(STANDBY mode).
GRINDING OPERATION
Insert bean hopper into position on top of
the machine.Turn knob to lock into place.
Fill hopper with fresh beans.
SELECTING GRIND SIZE
There are 45 espresso grind size settings
(No. 1 – nest, No. 45 – coarsest) to enable you
to select the right grind size for your coee beans
and achieve the perfect espresso extraction.
We recommend you start at No. 30 and adjust
as required to control espresso ow rate.
SELECT YOUR FILTER BASKET
Use the 1 Cup Filter Basket for making a single
cup or a weaker tasting espresso.
Use the 2 Cup Filter Basket for making 2 cups
or a stronger tasting espresso, usually for mugs
or larger cups.
AUTO GRIND DOSE & TAMP
Align portalter handle with the INSERT position on
the grind outlet. Lift to insert portalter into the grind
outlet and rotate to the centre position.
GRIND OUTLET
GROUP HEAD
CENTRE
POSITION
GRIND OUTLET
To start the auto grind, dose & tamp function, rotate
the portalter to the right then gently guide back to
the centre position. Grinding will commence.
When the auto grind, dose & tamp function
is complete, rotate the portalter handle
to the INSERT position and lower to remove.

9
EN
OPERATING YOUR NEW APPLIANCE
ESPRESSO EXTRACTION
Align portalter handle with the INSERT position
on the group head. Lift to insert portalter into the
group head and rotate towards the LOCK TIGHT
position until resistance is felt.
EXTRACTION GUIDE
The 1 CUP button and 2 CUP button
use duration to control espresso volume.
The duration times are preset, but can be
reprogrammed.
1 CUP BUTTON
Press 1 CUP button once to extract a single shot
of espresso.
2 CUP BUTTON
Press 2 CUP button once to extract a double shot
of espresso.
The machine will stop after 2 CUP duration has
been extracted and will return to STANDBY mode.
EXTRACTION
TYPES
GRIND SHOT
DURATION
OVER-EXTRACTED
(bitter • astringent)
To o
Fine
Over
45secs
BALANCED Optimum Between
15-40secs
UNDER-EXTRACTED
(underdeveloped • sour)
To o
Coarse
Less than
15secs
MANUAL OVERRIDE
Press and hold either the 1 CUP or 2 CUP
button to commence pre-infusion.When the
required pre-infusion duration is met, release the
button to begin full pump pressure.
Press the button again to stop the pour when
required duration has been achieved.
TEXTURING MILK
The SELECT dial is used to select milk
temperature and texture. Press the dial to toggle
between milk temperature and texture.
ADJUSTING MILK TEMPERATURE
Press the SELECT dial until the milk temperature
ashes. Rotate the dial to increase or decrease
milk temperature.
STEAM
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
ADJUSTING MILK TEXTURE
Press the SELECT dial until the milk texture
triangle ashes. Rotate dial towards 'CAPP'
for more texture or 'LATTE' for less texture.
STEAMSELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
NOTE
Prior to texturing milk, always purge steam
wand by momentarily pressing down the
steam lever.

10
NOTE
If machine is run continuously for 30 minutes,
allow machine to cool for 5 minutes before
each use.
PRESET LONG BLACK
There are 3 preset Long Black settings – small,
medium and large.To use one of these settings:
1. Insert the 2 Cup Filter Basket into the
Porta-lter.
2. Fill the portalter using the auto grind,
dose & tamp function.
3. Insert the portalter into the group head.
4. Position your cup so the portalter spouts
and hot water outlet are directed inside
the cup.
5. Rotate the LONG BLACK dial to the
desired cup size.
PRESET CUP SIZE AMOUNT BREWED
Small Approx. 180ml
Medium Approx. 240ml
Large Approx. 355ml
The brewed amounts are approximate only.
Actual amounts may vary due to the coee bean
roast, blend and freshness as well as the selected
grind size. These factors aect extraction rate and
shot volume.
6. To start extraction, press the LONG
BLACK dial. Espresso will extract from the
portalter spouts, followed by hot water
from the hot water outlet.
AUTO MILK TEXTURING
Start with fresh cold milk. Fill milk jug to below the
spout position. Lift steam wand and insert into milk
jug. Lower steam wand, ensuring it is fully down.
The milk jug should rest on the drip tray and milk
should cover the steam wand seal.
MIN
MAX
MILK MUST
COVER THIS
SEAL
To start, press down and release steam lever. Milk
texturing will stop automatically when the selected
milk temperature is reached. Lift steam wand
to remove milk jug. Wipe the wand and tip with
a damp cloth. Lower steam wand to the down
position and the wand will automatically purge.
MANUAL MILK TEXTURING
Auto milk texturing and auto shut-o are disabled
during manual milk texturing mode.
Insert steam wand into milk jug. Lift steam lever to
activate manual steam mode. Once the desired
milk texture and temperature are achieved, lower
the steam lever to the centre OFF position. Wipe
the wand and tip with a damp cloth. Lower
steam wand to the down position and the wand will
automatically purge.
CAUTION: BURN HAZARD
Pressurised steam can still be released,
even after machine has been switched o.
Children must always be supervised.
OPERATING YOUR NEW APPLIANCE