Sage the Bambino SES450BSS4GUK1 User manual

the Bambino™
EN QUICK GUIDE
BES450/SES450

2
SAGE
RECOMMENDS
SAFETY FIRST
At Sage we are very safety
conscious. We design and
manufacture consumer
products with the safety of
you, our valued customer,
foremost in mind. In addition,
we ask that you exercise a
degree of care when using
any electrical appliance and
adhere to the following
precautions.
IMPORTANT
SAFEGUARDS
READ ALL
INSTRUCTIONS BEFORE
USE AND SAVE FOR
FUTURE REFERENCE
• A downloadable version
of this document
is also available at
sageappliances.com
• Carefully read all
instructions before
operating and save for
future reference.
• Remove any packaging
material and promotional
labels or stickers safely
before using the appliance
for the rst time.
• Before using for the rst
time, please ensure that
your electricity supply
is the same as shown
on the rating label on
the underside of the
appliance. If you have any
concerns, please contact
your local electricity
company.
2 Sage Recommends Safety First
9 Components
11 Features
11 Assembly
12 Functions
17 Care & Cleaning
20 Troubleshooting
23 Guarantee
Contents

3
• The installation of a
residual current safety
switch is recommended
to provide additional
safety when using all
electrical appliances.
Safety switches with a
rated operating current
not more than 30mA
are recommended.
Consult an electrician for
professional advice.
• To eliminate a choking
hazard for young
children, discard the
protective cover tted to
the power plug safely.
• Position the appliance on
a stable, heat resistant,
level, dry surface away
from the counter edge,
and do not operate on or
near a heat source such
as a hot plate, oven or
gas hob.
• Fully unwind the power
cord before operating.
• Do not let the power cord
hang over the edge of a
counter or table. Do not
let the power cord touch
hot surfaces or become
knotted.
• Regularly inspect the
power cord, plug and
actual appliance for
any damage. If found
to be damaged in any
way, immediately cease
use of the appliance
and return the entire
appliance to the nearest
authorised Sage Service
Centre for examination,
replacement or repair.
• Keep the appliance and
accessories clean.Follow
the cleaning instructions
provided in this book.
Any procedure not listed
in this instruction booklet
should be performed
at an authorised Sage
Service Centre.
• The appliance can
be used by children
aged 8 or older and
persons with reduced
physical, sensory or
mental capabilities or
a lack of experience

4
and knowledge, only if
they have been given
supervision or instruction
concerning use of the
appliance in a safe way
and understand the
hazards involved.
• Children should not play
with the appliance.
• Cleaning of the appliance
should not be carried out
by children unless they
are 8 years or older and
under adult supervision.
• The appliance and its
cord should be kept out of
reach of children aged 8
years and younger.
• Do not use attachments
other than those provided
with the appliances.
• Do not attempt to operate
the appliance by any
method other than those
described in this booklet.
• Do not move the
appliance whilst in
operation.
• Never use the appliance
without water in the water
tank.
• Ensure the portalter is
rmly inserted and
secured into the brewing
head before using the
machine.
• Never remove the
portalter during the
brewing operation as the
machine is under
pressure.
• Do not place anything
on top of the appliance.
• Do not touch hot
surfaces. Allow the
product to cool down
before moving or
cleaning any parts.
• Heating element surface
is subject to residual
heat after use.
• Always ensure the
appliance is turned OFF,
unplugged at the power
outlet and has been
allowed to cool before
cleaning, attempting to
move or storing.
• The appliance is not
intended to be operated
by means of an external
timer or separate
remote-control system.

5
• The use of attachments
not sold or
recommended by Sage
may cause re, electric
shock or injury.
• Always turn the
appliance to the o
position, switch o at the
power outlet and unplug
at the power outlet when
the appliance is not in
use.
• Any maintenance
other than cleaning
should be performed
by an authorised Sage®
service centre.
• Do not use the
appliance on a sink
drain board.
• Do not operate the
appliance if it is in an
enclosed space, or
within a cupboard.
SPECIFIC
INSTRUCTIONS FOR
BES450/SES450
• This appliance is
recommended for
household use only. Do
not use this appliance
for other than its
intended use. Do not
use in moving vehicles
or boats. Do not use
outdoors. Misuse may
cause injury.
• If the appliance is to be:
−left unattended
−cleaned
−moved
−assembled; or
−stored,
always switch O the
espresso machine by
simultaneously pressing
the 1 CUP and HOT
WATER buttons. Unplug
from the power outlet.
• Ensure the product is
properly assembled
before rst use.
• Do not use any other
liquid apart from cold
mains/tap water.We do
not recommend the use
of highly ltered, de-
mineralized or distilled
water as this may aect
the taste of the coee
and how the espresso

6
machine is designed to
function.
• Do not leave the product
unattended when in use.
• Do not touch hot
surfaces. Allow the
product to cool down
before moving or
cleaning any parts.
• Use caution when
operating the machine,
as metal surfaces are
liable to get hot during
use.
WARNING
To avoid the risk of injury,
use caution when
descaling, as hot steam
may be released. Before
descaling, ensure drip tray
is inserted. Refer to ‘Care
& Cleaning’ for further
instructions.
Ensure the portalter is
rmly inserted and
secured into the group
head before starting the
extraction. Never remove
the portalter during the
brewing process.
WARNING
To avoid the risk of injury,
do not open the brew
chamber during the brew
process.
WARNING
Do not place portalter,
the tamper or any parts
of the appliance in the
dishwasher.
WARNING
Do not immerse power
cord, power plug or any
parts of the appliance or
the appliance in water or
any other liquid.
WARNING
Misuse may cause injury.
SHORT CORD
INSTRUCTIONS
• Your Sage appliance is
tted with a short power
cord to reduce personal
injury or property
damage resulting from
pulling, tripping or
becoming entangled
with a longer cord.
Longer detachable
power cords or

7
extension cords are
available and may be
used if care is exercised.
If an extension cord is
used,
1.the marked electrical
rating of the cord set, or
extension cord should
be at least as great as
the electrical rating of
the appliance,
2.the cord should be
arranged so that it will
not drape over the
counter-top or table
where it can be pulled
on by children or tripped
over unintentionally and
3.the extension cord must
include a 3-prong
grounding plug.
NOTICE TO
CUSTOMERS
REGARDING MEMORY
STORAGE
• Please note that in order
to better serve our
customers, internal
memory storage has
been imbedded into your
appliance.This memory
storage consists of a
small chip to collect
certain information about
your appliance including
the frequency of use of
the appliance and the
manner in which your
appliance is being used.
In the event your
appliance is returned for
service, the information
collected from the chip
enables us to quickly
and eciently service
your appliance.
• The information collected
also serves as a valuable
resource in developing
future appliances to
better serve the needs of
our consumers. The chip
does not collect any
information regarding the

8
individuals who use the
product or the household
where the product is
used. If you have any
questions regarding the
memory storage chip,
please contact us at
privacy@
sageappliances.com
SPECIFIC
INSTRUCTIONS FOR
WATER FILTER
• Filter cartridge should
be kept out of reach of
children.
• Store lter cartridges
in a dry place in the
original packaging.
• Protect cartridges from
heat and direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter
cartridges.
FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS
• If you are absent for
a prolonged period of
time, empty the water
tank and replace the
cartridge.
The symbol shown
indicates that this
appliance should not
be disposed of in normal
household waste. It
should be taken to a local
authority waste collection
centre designated for this
purpose or to a dealer
providing this service. For
more information, please
contact your local council
oce.
To protect against
electric shock, do not
immerse the power cord,
power plug or appliance in
water or any other liquid.

9
Components
A. 
B. Control panel
1 CUP, 2 CUP, hot water, steam buttons
C. Group head
D. 
(WARNING: NOT dishwasher safe)
E. Steam wand grip
F. Steam wand
G. 
H. 
A
B
C
H
D
F
E
G

10
ACCESSORIES
A. Stainless steel milk jug
B. 54mm tamper
(Note: Do not submerge in water or any liquid)
C. Descaling Powder
D. 
(Located under the water tank)
E.  (1 cup & 2 cup)
F. (1 cup & 2 cup)
G. 
C
D
E
F
B
G
A
Rating Information
220–240V ~50–60Hz 1300–1600W

11
Rating Information
220–240V ~50–60Hz 1300–1600W
COMPACT FOOTPRINT
Cafe quality coee in a compact machine.
MANUAL MILK TEXTURING
Manually textures milk from silky smooth latté
to creamy cappuccino.
THERMOJET™ TECHNOLOGY
Innovative heating system achieves ideal
extraction temperature in 3 seconds.
PID TEMPERATURE CONTROL
Electronic PID temperature control for
increased temperature stability.

Applies low water pressure at the start of the
extraction to gently expand grinds for an even
extraction.
VOLUMETRIC CONTROL
Preset 1 & 2 cup volumes, manual over-ride
or programmable shot volumes.
INSTANT HOT WATER
Hot water outlet via the steam wand for
making long blacks and pre-heating cups.
™
Features 
BEFORE FIRST USE
Machine Preparation
Remove and discard all labels and packaging
materials attached to your machine. Ensure
you have removed all parts and accessories
before discarding the packaging.
Clean the drip tray, drip tray grid, portalter,
lter baskets using warm water and a gentle
dish washing liquid.Rinse well and dry
thoroughly before use.
INSTALLING THE WATER FILTER
1. Remove the water lter and water lter
holder from the packaging.
2. Set the reminder for the next month of
replacement.We recommend to replace
the lter after 3 months.
5m
I
N
O
U
T
3. Soak the lter in cold water for 5 minutes.
4. Wash the lter holder with cold water.
5m
I
N
O
U
T
5. Insert the lter into the two parts of the
lter holder. Ensure they are connected.
6. Remove the water tank from the machine.
Align the base of the lter holder with the
adapter inside the water tank.Push down
to lock into place.

12
Functions
FIRST USE
1. Remove the water tank and ll it with
potable water to the indicated MAX line.
Place the water tank back rmly onto the
machine.
2. Ensure that the drip tray is rmly placed
on the machine.
3. Place a 500ml container under the
portalter and steam wand for the water
drips for this rst cycle.
4. Plug the power cord into the power outlet,
and the 1 Cup button illuminates.
5. Press the 1 Cup button to begin the rst
use cycle.
NOTE
The rst use cycle is to rinse the machine
and prime the heating system.
STANDBY MODE
To turn o the operation and enter standby
mode, press the 1 Cup and Hot Water
buttons for 0.5 second simultaneously.
+0.5s
NOTE
Unit will enter ‘standby mode’ when idle or no
interaction from user after 10 minutes.
FILLLING THE WATER TANK
Lift the water tank from the machine. Remove
the water tank lid and add potable water to
the water tank, lling to the MAX marking
indicated.
Replace the water tank onto the machine,
press down ensuring it is properly attached
and sitting ush against the back of the
machine.
NOTE
Machine LED lights will ash 6 times for
3 seconds when no water is detected in the
water tank.
FILTER BASKETS
This machine includes both single and dual
wall 1 Cup and 2 Cup lter baskets.
Use the 1 cup lter basket when brewing a
single cup and the 2 cup lter baskets when
brewing 2 cups or a stronger single cup or
mug.
Adjust the grind amount and size if switching
from a single basket to a double basket, or
vice versa.
The provided lter baskets are designed for:
1 Cup lter basket = 8-11g
2 Cup lter basket = 16-19g
SINGLE WALL FILTER BASKETS
1 CUP 2 CUP
1 CUP 2 CUP

13
Single Wall lter baskets should be used
when grinding fresh whole coee beans.
These allows you to experiment with grind,
dose and tamp to create a more balanced
espresso.
DUAL WALL FILTER BASKETS
1 CUP 2 CUP
1 CUP 2 CUP
Dual Wall lter baskets should be used when
using pre-ground coee and older beans
that are past the 30 day roast date.These
regulate the pressure and helps to optimise
the extraction regardless of the grind, dose
and tamp pressure or freshness.
THE GRIND
When grinding coee beans, the grind size
should be ne but not too ne. The grind size
will aect the rate at which the water ows
through the ground coee in the lter basket
and the taste of the espresso.
If the grind is too ne (looks like powder
and feels like our when rubbed between
the ngers), the water will not ow through
the coee even when under pressure.
The resulting espresso will be OVER
EXTRACTED, dark in colour and bitter in
avour.
If the grind is too coarse, the water will ow
through the ground coee in the lter basket
too quickly.The resulting espresso will be
UNDER EXTRACTED and lacking in colour
and avour.
COFFEE DOSE AND TAMPING
• Insert the lter basket into the portalter.
• Grind enough coee to ll the lter basket.
• Tap the portalter several times to collapse
and distribute the coee evenly in the lter
basket.
• Using the tamper, tamp down rmly
(approx. 15-20kgs (30-40 lbs.) of pressure).
The amount of pressure is not as important
as the consistent pressure every time.
As a guide, the top edge of the cap on the
tamper should be level with the top of the
lter basket AFTER the coee has been
tamped.
NOTE
We recommend quality 100% Arabica beans
with a ‘Roasted On’ date stamped on the
bag, not a ‘Best Before’ or ‘Use By’ date.
Coee beans are best consumed between
5–20 days after the ‘Roasted On’ date.
Stale coee may pour too quickly from the
portalter spouts and taste bitter and watery.
PURGING THE GROUP HEAD
Before placing the portalter into the group
head, run a short ow of water through the
group head by pressing the 1 Cup or 2 Cup
button.This will stabilize the temperature
prior to extraction.
INSERTING THE PORTAFILTER
Place the portalter underneath the group
head so that the handle is aligned with the
INSERT position. Insert the portalter into the
group head and rotate the handle towards
the centre until resistance is felt.
LOCK
INSERT
Place your cup/s under the portalter on the
drip tray.

14
EXTRACTING ESPRESSO
As a guide the espresso will start to ow after
8–12 seconds (infusion time) and should be
the consistency of dripping honey.
If the espresso starts to ow after less than
7 seconds, you have either under dosed the
lter basket and /or the grind is too coarse.
This is an UNDER EXTRACTED shot.
If the espresso starts to drip but doesn’t ow
after 12 seconds, the grind is too ne. This is
an OVER EXTRACTED shot.


Press the 1 Cup button for less than 1 second,
the button will ash indicating that it has been
selected. A preset single espresso volume
of approximately 30ml will be extracted.The
machine will automatically stop once the
pre-set volume has been extracted.


Press the 2 Cup button for less than a second,
the button will ash indicating that it has been
selected. A preset double espresso volume
of approximately 60ml will be extracted.The
machine will automatically stop once the
pre-set volume has been extracted.
NOTE
Pressing the corresponding 1 Cup or 2 Cup
button during the programmed espresso
extraction will immediately stop the
extraction.
PROGRAMMING COFFEE VOLUME
Press and hold the 1 Cup and 2 Cup buttons
for 2 seconds, the buttons will illuminate
and ash.
2s
+
+OFF
To set the 1 Cup volume:
• Press the 1 Cup button for about 3 seconds
to start the extraction.
• Press the 1 Cup button again to stop the
extraction. The modied volume will be
saved.
To set the 2 Cup volume, follow the above
steps and select the 2 Cup button to start
and stop the extraction.
NOTES
• If no user input after 30 seconds. Machine
returns to ‘ready mode’
• The modied coee volume will be saved
into memory for the next use or when the
machine is re-started.
• Pressing the steam or hot water button at
any stage will cancel the operation and the
machine will return to ready mode without
saving any coee volume program.

VOLUME
Press and hold the 1 Cup or 2 Cup button for
more than a second. After one second the
pump will start at pre-infusion pressure and
continue while button is pressed. Release
the button to start the extraction.Press any
button again to stop the extraction.

15
STEAM WAND MANUAL PURGE
To reduce steam wand blockages, we
recommend running steam through the steam
wand after milk texturing. Lower and point
steam wand directly on drip tray and away
from users and press the steam button to run
steam to rinse steam wand, or press and hold
steam button for 3 seconds, to activate the
steam wand purge.This will run short water
pulses through the steam wand.
NOTE
Both 1 Cup and 2 Cup buttons will blink during
the steam purge function.
WARNING
After pressing steam button, the steam can’t
stop immediately, it needs a few seconds to
completely stop steam.
STEAM WAND BLOCKED
Regularly check steam performance. If the
steam wand is blocked, it will immediately stop
operating. See ‘Cleaning the Steam Wand’ for
further instructions.
HOT WATER OPERATON
Hot water through the steam wand
When machine is on ‘ready mode’, press
hot water button, and hot water ow will start
through the steam wand. Press any button to
stop hot water ow.
WARNING
Cup temperature is at 90°C (194°F). Be
careful in handling hot beverages.
MANUAL MILK TEXTURING
• Lift the steam wand and insert into the
milk jug with the steam wand tip 1-2cm
(Oinch) below the surface of the milk,
close to the right-hand side of the jug
at a 3 o’clock position.
• Press the STEAM button to begin texturing
• Keep the steam wand tip just under the
surface of the milk until the milk is spinning
clockwise, producing a vortex (whirlpool
eect).
• With the milk spinning, slowly lower the jug.
This will bring the steam wand tip to the
surface of the milk and start to introduce air
into the milk.
• Gently break the surface of the milk with the
tip to get the milk spinning fast enough.
• Keep the steam wand tip at or slightly
below the surface, continuing to maintain
the vortex. Texture the milk until sucient
volume is obtained.
• Lift the jug to lower the tip beneath the
surface but keep the vortex spinning.The
milk is at the correct temperature (60-65°C)
when the jug is hot to touch.
• When texturing is close to acceptable
desired result, press any button to stop
texturing.
• After the steam is released completely,
remove the steam wand from the milk jug.
• Wipe the wand and tip with a clean
damp cloth.

16
EXTRACTION TIPS
A great espresso is about achieving the perfect balance between sweetness, acidity, and
bitterness. The avour of your coee will depend on many factors, such as the type of coee
beans, degree of roast freshness, coarseness or neness of the grind, dose of ground coee
and tamping pressure. Experiment by adjusting these factors just one at a time to achieve the
taste of your preference.
• Flow starts after 8–12 secs
• Flow slow like warm honey
• Crema is golden brown with a ne
mousse texture
• Espresso is dark brown
SOLUTIONS SOLUTIONS
Tamp using 15–20kgs
of pressure. The top
edge of cap on the
tamper should be level
with the top of the lter
basket AFTER tamping.
• Flow starts after 1–6 secs
• Flow fast like water
• Crema is thin and pale
• Espresso is pale brown
• Tastes bitter/sharp, weak and watery
• Flow starts after 12 secs
• Flow drips or not at all
• Crema is dark and spotty
• Espresso is very dark brown
• Tastes bitter and burnt
REMOVE USED
GRINDS
Used grinds will form
a coffee 'puck'. If the
puck is wet, refer to
the 'Under Extraction'
section.
RINSE FILTER
BASKET
Keep the lter basket
clean to prevent
blockages. Without
ground coffee in the lter
basket, lock the
portalter into the
machine and run hot
water through.
AFTER EXTRACTION
CORRECT EXTRACTION UNDER EXTRACTION OVER EXTRACTION
Tamp using 15–20kgs
of pressure. The top
edge of cap on the
tamper should be level
with the top of the lter
basket AFTER tamping.
ALWAYS TAMP TO LINE
Adjust & re-test
ALWAYS TAMP TO LINE
Adjust & re-test
EXPERIMENT WITH GRIND:
• Grind needs to be ner
for a slower extraction.
• Ensure you are controlling the dose.
Adjust & re-test
EXPERIMENT WITH GRIND:
• Grind needs to be coarser
for a faster extraction.
• Ensure you are controlling the dose.
Adjust & re-test
LOCK TIGHT
GRIND GRIND DOSE TAMP
OVER EXTRACTED
BITTER • ASTRINGENT
Too ne Too much
Decrease dose
Too heavy
BALANCED Optimum 8-11g (1 Cup)
16-19g (2 Cup)
15-20kgs
(30-40 lbs.)
UNDER EXTRACTED
UNDERDEVELOPED • SOUR
Too coarse Too little
Increase dose
Too light

17
Care & Cleaning
CLEAN & DESCALE CYCLE
The Bambino Espresso machine requires
regular cleaning and descaling.
When this is due, the 2 Cup button will
continuously ash, indicating the machine
needs cleaning and descaling.
NOTE
Pressing any of buttons will cancel the alert
and return the machine to ready mode.
WARNING
It is NOT recommended to ignore the clean
cycle warning because after regular use,
hard water can cause mineral build-up
in and on many of the inner functioning
components, reducing the brewing ow,
brewing temperature, power of the machine,
and the taste of the espresso.
WARNING
Do not immerse the power cord, power plug
or appliance in water or any other liquid.
The water tank should never be removed or
completely emptied during descaling.
TO PERFORM A CLEAN &
DESCALE CYCLE
1. Empty the drip tray and re-insert rmly into
position on the machine.
2. Fill the water tank to the DESCALE line
indicated and add the descaling agent to
the water.
DESCALE
1000
2L
68oz
3. Place a 2 Litre (68 .oz) container under
the group head and steam wand.
2L
68oz
DESCALE
1000
+
0.5s
5s
OR
&
2L
68oz
MAX
4. Press the 2 Cup and Steam buttons
simultaneously for 5 seconds to start
descaling.
2L
68oz
DESCALE
1000
+
0.5s
5s
OR
&
2L
68oz
MAX
NOTE
The 2-Cup button will ash throughout the
cycle.
5. Once the descale solution has been used
up, the descale mode will pause.
6. Rinse and rell the water tank to the MAX
line and empty the waste water container,
then replace both parts on to the machine
to proceed onto the rinse cycle.
7. Press the 2 Cup button to proceed rinse
cycle.
8. When the rinse cycle is complete, the
machine will then go into ready mode.

18
2L
68oz
DESCALE
1000
+
0.5s
5s
OR
&
2L
68oz
MAX
9. Remove and empty the waste water
container. Rinse the drip tray and water
tank and dry thoroughly before replacing
them back onto the machine.
CLEANING THE STEAM WAND
• The steam wand should always be cleaned
after texturing milk.Wipe the steam wand
with a damp cloth.
• If any of the holes in the tip of the steam
wand become blocked, it may reduce
frothing performance. Manually purge the
steam wand to try and clear the holes.
• If the steam ow is very small and steam
wand is still blocked, unscrew the steam
wand tip using the steam tip cleaning tool,
then use the tool to unblock the holes;
cleaning tool is located in the back of the
machine, under the water tank.
15 3 42 6 !
Rinse the steam tip and wipe with a clean,
dry cloth. Reassemble the steam wand by
screwing the steam tip back on to the steam
wand.Purge the steam wand after cleaning.
15 3 42 6 !
GROUP HEAD RINSE
• Press ‘2 Cup’ button to ow freshwater ush
cycle.
CLEANING THE FILTER BASKETS
AND PORTAFILTER
• The lter baskets and portalter should be
rinsed under hot water directly after use to
remove all residual coee oils.
• If the holes in the lter baskets become
blocked, use the steam wand cleaning tool
to unblock the holes.
WARNING
Do not put portalter in dishwasher.
CLEANING THE SHOWER SCREEN
• The group head interior and shower screen
should be wiped with a damp cloth to
remove any ground coee particles.
• Periodically run hot water through the
machine with the lter basket and portalter
in place, without any ground coee, to rinse
out any residual coee.
CLEANING THE DRIP TRAY
The drip tray should be removed, emptied
and cleaned after each use or when the drip
tray indicator rises through the drip tray grid.
Remove the drip tray grid and wash both
parts in warm soapy water.
CLEANING THE OUTER HOUSING
• Wipe the outer housing with a soft, damp
cloth and then polish with a soft, dry cloth.
NOTE
Do not use any abrasive cleaners, pads
or cloths which can scratch the surfaces
of the machine.
NOTE
Do not clean any of the parts or accessories
in the dishwasher.

19
WARNING
Do not immerse the power cord, power
plug, plastic tamp or machine in water or
any other liquid.
STORING YOUR MACHINE
Before storing, turn the machine o, switch
o and remove the power plug from the
power outlet. Empty the water tank and drip
tray and ensure the machine is cool, clean
and dry. Store in an upright position.
Do not place anything on top of the machine.
RESET FACTORY ESPRESSO
VOLUME SETTINGS
1. When machine is on standby mode
2. Press and hold the 1 Cup and 2 Cup
buttons for 10 seconds to enter Factory
reset mode.
3. The lights will ash 3 times to indicate that
all volumes have been reset.
4. Machine will then return to ready mode.
NOTE
When machine is turned on after reset, it
enters directly to ready mode.
REPLACING THE WATER FILTER
The provided water lter helps prevent
scale build-up in and on many of the inner
functioning components. Replacing the water
lter after 3 months or 40L will reduce the
need to descale the machine.
5m
I
N
O
U
T
5m
I
N
O
U
T

20

PROBLEM POSSIBLE CAUSES EASY SOLUTION

from the group head.
No hot water.
• Water tank is empty. • Fill tank.
• Water tank is not fully inserted
and locked into position. • Push water tank down completely to
lock into place.
• Machine needs to be cleaned &
descaled. • Perform clean & descale cycle.
• Coee is ground too nely and/
or too much coee in lter basket
and/or over tamping and/or lter
basket is blocked.
• See below, ‘Espresso only drips from
the portalter spouts or not at all’.
Espresso only drips

spouts or not at all.
• Coee is ground too nely. • Use slightly coarser grind. Refer to
‘Coee Dose and Tamping’ on page
13 and ‘Extraction Tips’ on page 16.
• Too much coee in the lter
basket. • Lower dose of coee.
• Coee tamped too rmly. • Tamp between 15-20kgs (30-40 lbs)
of pressure.
• Water tank is empty. Fill tank. • Fill tank.
• Water tank is not fully inserted
and locked into position. • Push water tank down completely to
lock into place.
• The lter basket may be blocked. • Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
• Machine needs to be cleaned &
descaled. • Perform clean & descale cycle
Espresso runs
out too quickly
• Coee is ground too coarsely. • Use slightly ner grind.
• Refer to ‘Coee Dose and Tamping’
on page 13 and ‘Extraction Tips’ on
page 16.
• Not enough coee in the lter
basket. • Increase dose of coee and tamp.
Refer to ‘Coee Dose and Tamping’
on page 13 and ‘Extraction Tips’ on
page 16.
• Coee tamped too lightly. • Tamp between 15-20kgs (30-40 lbs)
of pressure.