Sage BES500 User manual

the User Guide
B###### / S######
EN QUICK GUIDE
FR GUIDE RAPIDE
IT GUIDA RAPIDA
PT MANUAL RÁPIDO
DE KURZANLEITUNG
NL SNELSTARTGIDS
ES GUÍA RÁPIDA
PL SZYBKI PRZEWODNIK
the Bambino™Plus
BES500 / SES500

2
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE
• A downloadable version of this
document is also available at
sageappliances.com
• Before using for the rst
time, please ensure that your
electricity supply is the same
as shown on the rating label on
the underside of the appliance.
If you have any concerns
please contact your local
electricity company.
• The installation of a residual
current safety switch is
recommended to provide
additional safety when using
all electrical appliances.
Safety switches with a rated
operating current not more
than 30mA are recommended.
Consult an electrician for
professional advice.
• Remove and discard any
packaging materials safely,
before rst use.
• To eliminate a choking hazard
for young children, discard the
protective cover tted to the
power plug safely.
• Ensure the product is properly
assembled before rst use.
• This appliance is for household
use only. Do not use the
appliance for anything other
than its intended purpose.
Do not use in moving vehicles
or boats.Do not use outdoors.
Misuse may cause injury.
SAGE®
RECOMMENDS
SAFETY FIRST
At Sage®we are very safety
conscious.We design and
manufacture appliances
with your safety foremost in
mind.We also ask that you
exercise a degree of care
when using any electrical
appliance and adhere to
the following precautions.
2Sage®Recommends Safety First
6Components
8Assembly
9Functions
15 Care & Cleaning
18 Troubleshooting
21 Guarantee
Contents

EN
3
• Position the appliance on a
stable, heat resistant, level, dry
surface away from the counter
edge, and do not operate on or
near a heat source such as a
hot plate, oven or gas hob.
• Fully unwind the power cord
before operating.
• Do not let the power cord
hang over the edge of a counter
or table. Do not let the power
cord touch hot surfaces or
become knotted.
• Do not leave the appliance
unattended when in use.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
always switch o the espresso
machine by pressing the POWER
button to OFF. Switch o and
unplug from the power outlet.
• Regularly inspect the power cord,
plug and actual appliance for any
damage.If found to be damaged
in any way, immediately cease
use of the appliance and
return the entire appliance to
the nearest authorised Sage
Service Centre for examination,
replacement or repair.
• Keep the appliance and
accessories clean. Follow the
cleaning instructions provided
in this book. Any procedure not
listed in this instruction booklet
should be performed at an
authorised Sage Service Centre.
• The appliance can be used by
children aged 8 or older and
persons with reduced physical,
sensory or mental capabilities
or a lack of experience and
knowledge, only if they have
been given supervision or
instruction concerning use of
the appliance in a safe way and
understand the hazards involved.
• Children should not play with
the appliance.
• Cleaning of the appliance should
not be carried out by children
unless they are 8 years or older
and under adult supervision.
• The appliance and its cord should
be kept out of reach of children
aged 8 years and younger.
• Do not use attachments
other than those provided
with the appliances.
• Do not attempt to operate
the appliance by any method
other than those described in
this booklet.
• Do not move the appliance
whilst in operation.
• Do not use any other liquid apart
from cold mains/town water.
We do not recommend the use
of highly ltered, de-mineralised
or distilled water as this may
aect the taste of the coee and
how the espresso machine is
designed to function.
• Never use the appliance without
water in the water tank.

4
• Ensure the portalter is rmly
inserted and secured into
the brewing head before using
the machine.
• Never remove the portalter
during the brewing operation as
the machine is under pressure.
• Do not place anything on top of
the appliance.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or cleaning
any parts.
• Heating element surface is
subject to residual heat
after use.
• Always ensure the appliance
is turned OFF, unplugged at
the power outlet and has been
allowed to cool before cleaning,
attempting to move or storing.
• The appliance is not intended
to be operated by means of
an external timer or separate
remote-control system.
• The use of attachments
not sold or recommended
by Sage may cause re,
electric shock or injury.
• Always turn the appliance to
the o position, switch o at
the power outlet and unplug
at the power outlet when the
appliance is not in use.
• Any maintenance other than
cleaning should be performed
by an authorised
Sage®service centre.
• Do not use the appliance
on a sink drain board.
• Do not operate the appliance
if it is in an enclosed space,
or within a cupboard.
• Use caution when descaling
as hot steam may be released.
Before descaling, ensure
drip tray is empty and inserted.
Refer to ‘Care & Cleaning’ for
further instructions.
• Use caution after milk texturing
as the ‘Auto Purge’ function
may purge hot steam when
the steam wand is lowered.

EN
FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS
EN
5
NOTICE TO CUSTOMERS
REGARDING MEMORY
STORAGE
Please note that in order to better
serve our customers, internal
memory storage has been
imbedded into your appliance.
This memory storage consists
of a small chip to collect certain
information about your appliance
including the frequency of use
of the appliance and the manner
in which your appliance is being
used. In the event your appliance
is returned for service, the
information collected from the
chip enables us to quickly and
eciently service your appliance.
The information collected also
serves as a valuable resource
in developing future appliances
to better serve the needs of our
consumers. The chip does not
collect any information regarding
the individuals who use the
product or the household where
the product is used. If you have
any questions regarding the
memory storage chip please
contact us at
priv[email protected]
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be kept
out of reach of children.
• Store lter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat and
direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter cartridges.
• If you are absent for a prolonged
period of time, empty the water
tank and replace the cartridge.
The symbol shown
indicates that this appliance
should not be disposed of
in normal household waste.
It should be taken to a local
authority waste collection centre
designated for this purpose or to
a dealer providing this service.
For more information, please
contact your local council oce.
To protect against electric
shock, do not immerse
the power cord, power plug
or appliance in water or any
other liquid.

6
A
B
E
L
F
H
C
G
I
J
K
D
A. 1.9L removable water tank
B. Control panel
1 CUP, 2 CUP and STEAM buttons
With preset shot durations or programmable
durations and volumes
C. MILK TEMP settings
Select from Warm, Ideal and Hot
D. MILK FOAM settings
Select from Low, Medium and High
E. Group head
F. 54mm stainless steel portalter
G. Steam wand grip
H. Extra-tall cup clearance for tall mugs
I. Steam wand
With automatic milk texturing
J. Milk jug temperature sensor
K. Removable drip tray grid
L. Removable drip tray
With full indicator
Components

EN
7
ACCESSORIES
A. Stainless steel milk jug
With MIN and MAX markings
B. 54mm tamper
C. Steam wand tip cleaning tool
(Located under the water tank)
D. The Razor™ precision trimming tool
Rating Information
220–240V ~50–60Hz 1300–1600W
E. Dual wall lter baskets (1 cup & 2 cup)
F. Single wall lter baskets (1 cup & 2 cup)
G. Espresso cleaning tablets
H. Cleaning disc
I. Water lter holder with lter
J. Descaling powder
C
DE
F
G
B
A
I
H
J

8
BEFORE FIRST USE
Machine Preparation
Remove and discard all labels and packaging
materials attached to your machine. Ensure you
have removed all parts and accessories before
discarding the packaging.
Clean the drip tray, drip tray grid, portalter, lter
baskets and milk jugs using warm water and a
gentle dish washing liquid. Rinse well and dry
thoroughly before use.
INSTALLING THE WATER FILTER
1. Remove the water lter and water lter
holder from the packaging.
2. Set the reminder for the next month of
replacement.We recommend to replace
the lter after 3 months.
5m
I
N
O
U
T
3. Soak the lter in cold water for 5 minutes.
4. Wash the lter holder with cold water.
5m
I
N
O
U
T
5. Insert the lter into the two parts of the
lter holder. Ensure they are connected.
6. Remove the water tank from the machine.
Align the base of the lter holder with the
adapter inside the water tank. Push down
to lock into place.
5m
I
N
O
U
T
7. Fill the water tank with cold potable water
and reattached the machine, ensuring it
is properly attached and sitting ush to
the back of the machine.
Assembly

EN
9
FIRST USE
1. Remove the water tank and ll with
potable water to the indicated MAX
line. Replace the water tank onto
the machine.
2. Ensure that the drip tray is correctly
positioned on the machine.
3. Plug the power cord in the power outlet,
and the 1 Cup button illuminates.
4. Press the 1 CUP button and
the machine will commence its
rst use cycle.
5. Once complete, the machine will go
into ready mode and all lights will
be illuminated. The rst use cycle is
to rinse the machine and prime the
heating system.
TURNING OFF MACHINE
To turn the machine o, press the 1 CUP
and STEAM button simultaneously.
2s
+
+OFF
FILLING THE WATER TANK
Lift the water tank from the machine. Remove the
water tank lid and add potable water to the water
tank, lling to the MAX marking indicated.
MAX
Replace the water tank onto the machine, ensuring
it is properly attached and sitting ush against the
back of the machine.
If the 1 CUP, 2 CUP and STEAM buttons illuminate,
the water tank has been correctly attached.
The machine will detect when the water level is low.
The 1 CUP, 2 CUP and STEAM buttons will not be
illuminated.
2s
+
+OFF
When this occurs, add water to the water tank.
Once there is sucient water, all buttons will be
illuminated and the machine can be used.
FILTER BASKETS
This machine includes both single and dual
wall 1 Cup and 2 Cup lter baskets. Use the
1 cup lter basket when brewing a single cup and
the 2 cup lter baskets when brewing 2 cups or a
stronger single cup or mug.
Adjust the grind amount and size if switching from
a single basket to a double basket, or vice versa.
The provided lter baskets are designed for:
1 Cup lter basket = 8-11g
2 Cup lter basket = 16-19g
SINGLE WALL FILTER BASKETS
Single Wall lter baskets should be used when
grinding fresh whole coee beans. They allow you
to experiment with grind, dose and tamp to create
a more balanced espresso.
DUAL WALL FILTER BASKETS
Dual Wall lter baskets should be used when using
pre-ground coee and older beans that are past
the 30 day roast date.These regulate the pressure
and helps to optimise the extraction regardless of
the grind, dose and tamp pressure or freshness.
Functions

10
NOTE
You may need to experiment with how much
coee is dosed into the lter baskets or how
long the grinder needs to run to achieve the
correct dose. For example; when using a
ner espresso grind with the Single Wall lter
baskets, you may need to increase the grind
amount to ensure the lter basket is correctly
dosed.
COFFEE DOSE AND TAMPING
• Insert the lter basket into the portalter.
• Grind enough coee to ll the lter basket.
• Tap the portalter several times to collapse
and distribute the coee evenly in the
lter basket.
• Using the tamper, tamp down rmly (approx.
15-20kgs of pressure). The amount of
pressure is not as important as the consistent
pressure every time.
• As a guide, the top edge of the cap on the
tamper should be level with the top of the lter
basket AFTER the coee has been tamped.
NOTE
Use Razor™ dose trimming tool to precisely
control the dose of ground coee AFTER you
tamp.
TRIMMING THE DOSE
The Razor™ precision dose trimming tool
allows you to trim the puck to the right level
for a consistent extraction.
• Insert the Razor™ tool into the coee basket
until the shoulders of the tool rest on the rim
of the basket.
• Rotate the Razor™ dosing tool back and forth
while holding the portalter on an angle over
the knock box to trim o excess coee grinds.
Your coee lter is now dosed with the correct
amount of coee.
• Wipe excess coee from the rim of the lter
basket to ensure a proper seal is achieved
in the group head.
PURGING THE GROUP HEAD
Before placing the portalter into the group
head, run a short ow of water through the
group head by pressing the 1 CUP button. This
will stabilise the temperature prior to extraction.
INSERTING THE PORTAFILTER
Place the portalter underneath the group head
so that the handle is aligned with the INSERT
position. Insert the portalter into the group
head and rotate the handle towards the centre
until resistance is felt.
LOCK
INSERT
Place your cup/s under the portalter on the drip tray.

EN
11


Press the 1 CUP button once, the button will ash
indicating that it has been selected. A preset single
espresso volume of approximately 30mls will be
extracted.The machine will automatically stop
once the pre-set volume has been extracted.
2s
+
+OFF


Press the 2 CUP button once, the button will
ash indicating that is has been selected. A
preset single espresso volume of approximately
60mls will be extracted.The machine will
automatically stop once the pre-set volume has
been extracted.
2s
+
+OFF
NOTE
Pressing the 1 CUP or 2 CUP buttons during
a programmed espresso will immediately stop
the extraction.

Press and hold the 1 CUP or 2 CUP button
for the desired pre-infusion time. Release the
button to start the extraction. Press the ashing
button again to stop the extraction.
PROGRAMMING SHOT VOLUME
Press and hold the 1 CUP and 2 CUP buttons for
2 seconds, the buttons will illuminate and ash.
2s
+
+OFF
To set the 1 CUP volume:
• Press the 1 CUP button to start the extraction.
• Press the 1 CUP button again to stop the
extraction. The modied volume will be saved.
To set the 2 CUP volume, follow the above
steps but select the 2 CUP button to start
and stop the extraction.
SETTING THE MILK TEMPERATURE
The machine has 3 milk temperature settings;
1 Warm
2 Ideal
3 Hot 1
2
3
1
2
3
When turning on the espresso machine, the milk
temperature setting will default to the last chosen
setting. Press the MILK TEMP button until the
desired temperature is illuminated.
SETTING THE MILK FOAM
The machine has 3 milk foam settings;
1 Low
2 Medium
3 High
1
2
3
1
2
3
When turning on the machine, the milk foam
setting will default to the last chosen setting. Press
the MILK FOAM button until the desired foam
setting is illuminated.

12
NOTE
Prior to texturing milk, it is recommended to
momentarily purge the steam wand. To do this
press the STEAM button to start purging and
press it again to stop.
• Start with fresh cold milk.
• Fill the milk jug to between the min and
max position.
• Lift the steam wand and insert into the milk jug.
• Lower the steam wand, ensuring it is fully down.
• The milk jug must rest on the milk
temperature sensor located on the drip tray
and the milk should cover the steam wand tip.
MIN
MAX
Milk
should
cover
this part
• Press the MILK TEMP and MILK FOAM
buttons to select the desired settings.
• Press the STEAM button, the button will ash
while texturing.
• The milk texturing will stop
automatically when the selected milk
temperature is reached.
• Lift the steam wand to remove the milk jug.
• Wipe the wand and tip with a
clean damp cloth.
• Lower the steam wand to the down position
and the steam wand will automatically purge.
NOTE
Pressurised steam can still be released, even
after the machine has been switched o.
Children must always be supervised.
NOTE
When the machine creates steam, a pumping
noise can be heard.This is normal operation.
NOTE
Use only the supplied stainless steel milk
jug to froth milk using this machine.The use
of other containers may lead to dangerous
conditions.
MANUAL MILK TEXTURING
• Auto milk texturing and auto shut-o are
disabled during manual milk texturing.
• Fill the milk jug to between the MIN and
MAX markings.
• Lift the steam wand and insert into the milk
jug with the steam wand tip 1-2cm below the
surface of the milk, close to the right-hand
side of the jug at a 3 o’clock position.
• Press the STEAM button to begin texturing.
2s
+
+OFF
• Keep the steam wand tip just under the
surface of the milk until the milk is spinning
clockwise, producing a vortex (whirlpool eect).
• With the milk spinning, slowly lower the jug.
This will bring the steam wand tip to the
surface of the milk and start to introduce air
into the milk.
• Gently break the surface of the milk with the
tip to get the milk spinning fast enough.
• Keep the steam wand tip at or slightly below
the surface, continuing to maintain the vortex.
Texture the milk until sucient volume
is obtained.

EN
13
• Lift the jug to lower the tip beneath the
surface but keep the vortex spinning.The milk
is at the correct temperature (60-65°C) when
the jug is hot to touch.
• When texturing is complete, press the
STEAM button.
• Remove the steam wand from the milk jug.
• Wipe the wand and tip with a clean, damp cloth.
• Lower the steam wand to the down position
and the steam wand will automatically purge.
STEAM WAND PURGING
After texturing milk, the steam wand must be
returned to the lowered position and allowed to
automatically purge. Not doing so, could result
in the steam wand blocking.
If the steam wand remains in the raised position,
the machine will display a lower steam wand
alert; illuminating the MILK TEMP and MILK
FOAM lights in a downwards pattern, identifying
that the steam wand needs to be lowered.
To manually commence the steam wand purge,
with the steam wand lowered, press and hold
the STEAM button for 5 seconds.
HOT WATER OPERATION
Hot water through the steam wand:
When the machine is in ‘ready mode’,
follow these steps:
• Lift the steam wand and place a cup under
the steam wand.
CAUTION: Do not hold the steam wand while
hot water is running.
• Press 1 CUP and MILK FOAM buttons
together, and hot water will start to ow
through the steam wand.
• Press the 1 CUP button to stop hot water ow.
2s
+
+
+
OFF
WARNING
Cup temperature is at 90°C (194°F). Be careful
in handling hot beverages.

14
• Flow starts after 8-12 secs
• Flow slow like warm honey
• Crema is golden brown with a ne
mousse texture
• Espresso is dark brown
SOLUTIONS SOLUTIONS
Tamp using 15-20kgs
of pressure. The top
edge of metal cap on the
tamper should be level
with the top of the lter
basket AFTER tamping.
Trim the puck to the
right level using the
Razor
™ precision dose
trimming tool.
• Flow starts after 1- 6 secs
• Flow fast like water
• Crema is thin and pale
• Espresso is pale brown
• Tastes bitter/sharp, weak and watery
• Flow starts after 12 secs
• Flow drips or not at all
• Crema is dark and spotty
• Espresso is very dark brown
• Tastes bitter and burnt
REMOVE USED
GRINDS
Used grinds will form
a coffee 'puck'. If the
puck is wet, refer to
the 'Under Extraction'
section.
RINSE FILTER
BASKET
Keep the lter basket
clean to prevent
blockages. Without
ground coffee in the lter
basket, lock the
portalter into the
machine and run hot
water through.
AFTER EXTRACTION
CORRECT EXTRACTION UNDER EXTRACTION OVER EXTRACTION
Tamp using 15-20kgs
of pressure. The top
edge of metal cap on the
tamper should be level
with the top of the lter
basket AFTER tamping.
Trim the puck to the
right level using the
Razor
™ precision dose
trimming tool.
ALWAYS TAMP TO LINE
Adjust & re-test
ALWAYS TAMP TO LINE
Adjust & re-test
EXPERIMENT WITH GRIND:
• Grind needs to be ner
for a slower extraction.
• Ensure you are controlling dose
with the Razor™.
Adjust & re-test
EXPERIMENT WITH GRIND:
• Grind needs to be coarser
for a faster extraction.
• Ensure you are controlling dose
with the Razor™.
Adjust & re-test
LOCK TIGHT
EXTRACTION TIPS
A great espresso is about achieving the perfect balance between sweetness, acidity, and bitterness.
The avour of your coee will depend on many factors, such as the type of coee beans, degree of roast
freshness, coarseness or neness of the grind, dose of ground coee and tamping pressure.
Experiment by adjusting these factors just one at a time to achieve the taste of your preference.

EN
15
REPLACING THE WATER FILTER
5m
I
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O
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It is recommended to descale your unit every 90 days when water hardness is at level 4; and when
water hardness is at level 6, descale your unit every 60 days.
CLEANING CYCLE
The machine will detect when 200 extractions
have been carried out since the last cleaning
cycle; this will be shown by the 1 CUP and
2 CUP buttons alternately ashing.
1. Insert the provided cleaning disc into
the lter basket in the portalter.
2. Place a cleaning tablet on top of the
cleaning disc.
3. Lock the portalter into the group head.
4. Empty the drip tray and replace onto the
machine. Place a 2L / 68 .oz container
under the portalter and steam wand
sitting on the drip tray.
5. Fill the water tank to the MAX line then
reattached to the machine, ensuring it is
correctly attached.
6. Press and hold the 1 CUP and 2 CUP
buttons for 5 seconds to enter the
cleaning cycle mode.
7. The 1 CUP and 2 CUP buttons will remain
illuminated. Press either 1 CUP or
2 CUP to begin the cleaning cycle. When
the cycle is in progress, the lights will
alternatively ash.
8. Once the cycle is complete the machine
will go back to ready mode.
9. Remove and rinse the portalter, cleaning
disc, drip tray and container.
NOTE
The user can also manually enter the cleaning
cycle mode before the cleaning cycle alert is
triggered. Press and hold 2 CUP and STEAM
buttons simultaneously for ve seconds when
the unit is at o mode (all lights are o)
DESCALING
After regular use, hard water can cause mineral
build up in and on many of the inner functioning
components, reducing the brewing ow, brewing
temperature, power of the machine, and the taste
of the espresso.
Care & Cleaning

16
The machine will indicate that it requires
descaling when the 1 CUP and STEAM button
and the 2 CUP button ash alternately for
15 seconds. Pressing any of these buttons
will cancel the alert and return the machine
to ready mode.
WARNING
Do not immerse the power
cord, power plug or appliance
in water or any other liquid.
The water tank should never
be removed or completely
emptied during descaling.
TO DESCALE
NOTE
Ensure that the water lter is removed from
the water tank before adding the descaling
powder when descaling the machine
1. Empty the drip tray and re-insert into
position on the machine.
2. Fill the water tank to the DESCALE line
with hot tap water, and add and dissolve
the descaling agent by stirring gently.
3. Place a 2L / 68 .oz container under the
grouphead and steam wand.
4. Turn the machine o by simultaneously
pressing the 1 CUP and STEAM
buttons, and allow it to completely cool
before descaling.
5. With the machine o, press the 1 CUP
and STEAM buttons simultaneously for
5 seconds to enter descale mode.
6. The 1 CUP and STEAM buttons will
illuminate, indicating that the machine
is ready to start descaling.
7. Press the 1 CUP or STEAM
button to begin the descale cycle.
These buttons will alternately ash
throughout the cycle.
8. Once the descale solution has been
used up, the descale mode will pause.
Rell the water tank to the MAX line and
empty the waste water container, then
replace both parts on to the machine.
9. The 1 CUP and STEAM buttons will
illuminate when the machine is ready.
Press the 1 CUP or STEAM button to
resume descaling.
10. When descaling is complete, the 1CUP
and STEAM button will alternately
ash. The machine will then go into
standby mode.
11. Remove and empty the waste water
container. Rinse the drip tray and water
tank and dry thoroughly before replacing
them back onto the machine.
STEAM WAND BLOCKED
During milk texturing, if the machine detects that
the steam wand is blocked, it will immediately stop
operating and the STEAM button light will be o.

EN
17
Both the milk temperature and milk foam lights will
fully illuminate and ash. These lights will ash until
a manual steam purge has been completed.
CLEANING THE STEAM WAND
• The steam wand should always be cleaned
after texturing milk.Wipe the steam wand with
a damp cloth.
• If any of the holes in the tip of the steam
wand become blocked, it may reduce frothing
performance. Manually purge the steam wand
to try and clear the holes.
• If the steam wand remains blocked, unscrew
the steam wand tip using the steam tip
cleaning tool.Then use the cleaning tool to
unblock the holes. Cleaning tool is located in
the back of the machine, under the water tank.
15 3 42 6 !
• Rinse the steam tip and wipe with a clean,
dry cloth. Reassemble the steam wand by
screwing the steam tip back on to the steam
wand. Purge the steam wand after cleaning.
15 3 42 6 !
CLEANING THE FILTER BASKETS
AND PORTAFILTER
• The lter baskets and portalter should be
rinsed under hot water directly after use to
remove all residual coee oils.
• If the holes in the lter baskets become
blocked, use the steam wand cleaning tool
to unblock the holes.
CLEANING THE SHOWER SCREEN
• The group head interior and shower screen
should be wiped with a damp cloth to remove
any ground coee particles.
• Periodically run hot water through the
machine with the lter basket and portalter
in place, without any ground coee, to rinse
out any residual coee.
CLEANING THE DRIP TRAY
• The drip tray should be removed, emptied and
cleaned after each use or when the drip tray
indicator rises through the drip tray grid.
• Remove the drip tray grid and wash both
parts in warm soapy water.
• Cleaning the Outer Housing
• Wipe the outer housing with a soft, damp cloth
and then polish with a soft, dry cloth.
NOTE
Do not use any abrasive cleaners, pads or cloths
which can scratch the surfaces of the machine.
NOTE
Do not clean any of the parts or accessories
in the dishwasher.
WARNING
Do not immerse the power cord,
power plug or machine in water
or any other liquid.
STORING YOUR MACHINE
Before storing, turn the machine o, switch
o and remove the power plug from the power
outlet. Empty the water tank and drip tray and
ensure the machine is cool, clean and dry. Store
in an upright position.
Do not place anything on top of machine.
RESET FACTORY ESPRESSO VOLUME
SETTINGS
1. Turn the machine o, by pressing the 1 CUP
and STEAM buttons simultaneously for
5 seconds.
2. Press and hold the 1 CUP and 2 CUP buttons
for 5 seconds. Buttons will illuminate.
3. Press the 1 CUP or 2 CUP buttons and the
light will ash 3 times to indicate that all
volumes have been reset.
4. Machine will then return to ready mode.
NOTE
Press any other button to exit factory reset mode.

18
PROBLEM POSSIBLE CAUSES EASY SOLUTION

from the group head.
No hot water.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.
• Machine needs to
be descaled. Perform descale cycle.
• Coee is ground too nely
and/or too much coee in
lter basket and/or over
tamping and/or lter basket
is blocked.
See below, ‘Espresso only drips
from the portalter spouts or
not at all’.
Espresso only drips

spouts or not at all.
• Coee is ground too nely. Use slightly coarser grind.
Refer to 'Coee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 14.
• Too much coee in
the lter basket. Lower dose of coee. After tamping, trim the coee
dose using the Razor™ dose
trimming tool. Refer to 'Coee
Dose and Tamping' on page 10 and
'Extraction Tips' on page 14.
• Coee tamped too rmly. Tamp between or 15–20kg
of pressure.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.
• The lter basket may
be blocked. Use the pin on the end of the provided cleaning tool to
unblock the hole(s).
• Machine needs to
be descaled. Perform descale cycle.
Water doesn't come
through (the machine
makes loud noise).
• Water tank is empty or
water level is below MIN. Fill tank.
• Water lter has been
inserted without soaking. Ensure that the water lter has been soaked for 5 minutes before
inserting into the water tank.
Troubleshooting

EN
19
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Espresso runs out
too quickly.
• Coee is ground
too coarsely. Use slightly ner grind. Refer to 'Coee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 14.
• Not enough coee in
the lter basket. Increase dose of coee. Tamp then use the Razor™ dose trimming tool to
trim o excess coee. Refer to 'Coee
Dose and Tamping' on page 10 and
'Extraction Tips' on page 14.
• Coee tamped too lightly. Tamp between 15–20kg of pressure.
Espresso runs out
around the edge of

• Portalter not inserted
in the group head correctly. Ensure portalter is completely inserted and rotated until
resistance is felt.
• There are coee grounds
around the lter basket rim. Clean excess coee from the rim of the lter basket to ensure a
proper seal in group head.
• Too much coee in the
lter basket. Lower dose of coee. Refer to ‘Coee Dose and Tamping’,
page 10. After tamping, trim the
coee dose using the Razor™
dose trimming tool.
No steam. • Machine has not reached
operating temperature. Allow time for the machine to reach operating temperature.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.
• Machine needs to
be decalcied. Perform descale cycle.
• Steam wand is blocked. Refer to ‘Cleaning the Steam Wand’,
page 17.
Pulsing/pumping
sound while
extracting espresso
or steaming milk.
• The machine is carrying out
the normal operation of
the pump.
No action required as this is the
normal operation of the machine.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.
 • Portalter not pre-heated Rinse portalter under hot water
outlet. Dry thoroughly

20
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Milk too hot. • Jug incorrectly positioned. Ensure milk jug is correctly
positioned on sensor. Adjust milk
temperature setting.
No crema. • Coee tamped too lightly. Tamp betweens or 15–20kg
of pressure.
• Coee is ground
too coarsely. Use slightly ner grind. Refer to 'Coee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 14.
• Coee beans or pre-ground
coee are not fresh. If grinding fresh whole coee beans, use freshly roasted coee
beans with a ‘Roasted On’ date and
consume between 5–20 days after
that date.
If using pre-ground coee, use
within a week of grinding.
• The lter basket may
be blocked. Use the pin on the end of the provided cleaning tool to unblock
the hole(s).
• Single Wall lter baskets are
being used with pre-ground
coee.
Ensure you use Dual Wall lter
baskets with pre-ground coee
Water leaking. • Auto purge feature.
Immediately after the steam
function, the machine will
purge water into the drip tray.
This ensures the thermocoil
is at the optimal temperature.
Ensure the drip tray is rmly pushed
in place and emptied whenever the
indicator is displayed.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.
Machine is on but
ceases to operate. • The safety thermal-cut out
may have activated due to
the pump overheating.
Press the 1 CUP and STEAM button
simultaneously for 5 seconds to
switch the machine o and unplug
from the power outlet. Allow to cool
for about 30–60 minutes.
If problem persists, call Sage
Support.
Too much/too little
espresso is being
delivered to the cup.
• Grind amount and/or grind
size settings and/or shot
volumes require adjustment.
Adjust the grind amount and/or
grind size settings. Refer to ‘Coee
Dose and Tamping’, page 10 and
‘Extraction Tips’, page 14.
Froth and temperature
 • Steam function error.
• Water tank may be empty.
Press and hold steam button for
3 seconds to purge the system.
Fill the water tank.