Sage the Duo-Temp Pro BES810BSSUK User manual

the Duo-Temp™Pro
BES810
EN QUICK GUIDE

2
CONTENTS
SAGE®
RECOMMENDS
SAFETY FIRST
At Sage®we are very safety
conscious. We design and
manufacture appliances
with your safety foremost in
mind. We also ask that you
exercise a degree of care
when using any electrical
appliance and adhere to
the following precautions.
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE
• A downloadable version of this
document is also available at
sageappliances.com
• Before using for the rst
time, please ensure that your
electricity supply is the same
as shown on the rating label
on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.
• The installation of a residual
current safety switch is
recommended to provide
additional safety when using
all electrical appliances.
Safety switches with a rated
operating current not more
than 30mA are recommended.
Consult an electrician for
professional advice.
• Remove and discard any
packaging materials safely,
before rst use.
• To eliminate a choking hazard
for young children, discard the
protective cover tted to the
power plug safely.
• Ensure the product is properly
assembled before rst use.
• This appliance is for household
use only. Do not use the
appliance for anything other
than its intended purpose.
Do not use in moving vehicles
or boats. Do not use outdoors.
Misuse may cause injury.
• Position the appliance on a
stable, heat resistant, level, dry
surface away from the counter
edge, and do not operate on or
near a heat source such as a
hot plate, oven or gas hob.
• Fully unwind the power cord
before operating.
• Do not let the power cord
hang over the edge of a
counter or table. Do not let the
power cord touch hot surfaces
or become knotted.
• Do not leave the appliance
unattended when in use.
• If the appliance is to be:
- left unattended
4We Recommend Safety First
5Getting To KnowYour New Appliance
6OperatingYour New Appliance
10 Care & Cleaning
12 Troubleshooting
12 Guarantee

3
EN
WE RECOMMEND SAFETY FIRST
- cleaned
- moved
- assembled; or
- stored
Always switch o the espresso
machine by pressing the
POWER button to OFF.
Switch o and unplug from
the power outlet.
• Regularly inspect the power
cord, plug and actual appliance
for any damage. If found to
be damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Sage Service Centre
for examination, replacement
or repair.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book. Any
procedure not listed in this
instruction booklet should be
performed at an authorised
Sage Service Centre.
• The appliance can be used by
children aged 8 or older and
persons with reduced physical,
sensory or mental capabilities
or a lack of experience and
knowledge, only if they have
been given supervision or
instruction concerning use
of the appliance in a safe
way and understand the
hazards involved.
• Children should not play with
the appliance.
• Cleaning of the appliance
should not be carried out
by children unless they are
8 years or older and under
adult supervision.
• The appliance and its cord
should be kept out of reach
of children aged 8 years
and younger.
• Do not use attachments
other than those provided
with the appliances.
• Do not attempt to operate
the appliance by any method
other than those described in
this booklet.
• Do not move the appliance
whilst in operation.
• Do not use any other liquid
apart from cold mains/town
water. We do not recommend
the use of highly ltered,
de-mineralised or distilled
water as this may aect the
taste of the coee and how the
espresso machine is designed
to function.
• Never use the appliance without
water in the water tank.
• Ensure the portalter is rmly
inserted and secured into
the brewing head before
using the machine.
• Never remove the portalter
during the brewing operation as
the machine is under pressure.
• Do not place anything, other
than cups for warming, on top
of the appliance.
• Use caution when operating

4
WE RECOMMEND SAFETY FIRST
machine as metal surfaces are
liable to get hot during use.
• Do not touch hot surfaces. Allow
the product to cool down before
moving or cleaning any parts.
• Heating element surface is
subject to residual heat after use.
• Always ensure the appliance
is turned OFF, unplugged at
the power outlet and has been
allowed to cool before cleaning,
attempting to move or storing.
• The appliance is not intended
to be operated by means of
an external timer or separate
remote-control system.
• The use of attachments not
sold or recommended by
Sage may cause re,
electric shock or injury.
• Always turn the appliance to
the o position, switch o at
the power outlet and unplug
at the power outlet when the
appliance is not in use.
• Any maintenance other than
cleaning should be performed
by an authorised Sage®
Service centre.
• Do not use the appliance on a
sink drain board.
• Do not operate the appliance
if it is in an enclosed space,
or within a cupboard.
• Use caution when descaling
as hot steam may be released.
Before descaling, ensure drip
tray is empty and inserted.
Refer to ‘Care & Cleaning’
for further instructions.
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be kept
out of reach of children.
• Store lter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat
and direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter cartridges.
• If you are absent for a prolonged
period of time, empty the water
tank and replace the cartridge.
The symbol shown
indicates that this appliance
should not be disposed of
in normal household waste.
It should be taken to a local
authority waste collection centre
designated for this purpose or to
a dealer providing this service.
For more information, please
contact your local council oce.
To protect against electric
shock, do not immerse the
power cord, power plug or
appliance in water or any
other liquid.
FOR HOUSEHOLD
USE ONLY
SAVE THESE
INSTRUCTIONS

5
EN
GETTING TO KNOW YOUR NEW APPLIANCE
G
I
H
J
A
B
C
D
E
F
A. POWER button
B. Integrated removable tamper
C. Group head
D. 54mm stainless steel portalter
E. Drip tray full indicator
F. Removable drip tray
G. Cup warming tray
H. SELECT button for steam or hot water
I. Control Dial for espresso, steam and
hot water
J. Swivel steam wand
NOT SHOWN
• Storage tray located behind the drip tray
for storage of accessories
Rating Information
220–240V ~50Hz 1500–1750W

6
GETTING TO KNOW YOUR NEW APPLIANCE
OPERATING YOUR NEW APPLIANCE
CUSTOM DESIGNED
ACCESSORIES
• Razor™ Precision Dose Trimming Tool
• Single wall lter baskets for freshly
ground coee
• Advanced dual wall lter baskets for
pre-ground coee
• Water lter
• Stainless steel milk jug
BEFORE FIRST USE
Conditioning the Water Filter
• Remove lter from the plastic bag and soak in
a cup of water for 5 minutes.
• Rinse lter under cold running water.
• Wash the stainless steel mesh in the plastic
lter compartment with cold water. Insert the
lter into the lter holder.
• Set the dial date 3 months ahead.
• To install lter, push down to lock into place.
• Slide the water tank into position and lock
into place.
NOTE
Do not clean any of the parts or accessories
in the dishwasher.
CLEANING ACCESSORIES
• Cleaning tool
• Silicon cleaning disk
• Cleaning tablets
FIRST USE
Initial Start Up
• Fill tank with water.
• Press POWER button.
• The machine will reach operating temperature
and go into ‘Standby’ mode.
Flushing the Machine
It is recommended to complete a water ushing
operation, without ground coee, to ensure the
machine has been conditioned.
When the machine has reached ‘Standby’ mode,
run the following 2 steps.
• Turn the Control Dial to the ‘Espresso’
position for 30 seconds.
• Turn the Control Dial to the ‘Steam’ position
to activate steam for 10 seconds.
• Repeat this cycle several times.
FILLING THE WATER TANK
• Fill the water tank with cold tap water to the
maximum mark on the side of the tank and
slide the water tank back into position at the
back of the machine.
• Plug the power cord into power outlet and
switch On at power point.
• Press the POWER button.The POWER
button surround will ash while the machine
is heating. When the correct temperature has
been reached, all the button surrounds on the
control panel will illuminate.

7
EN
OPERATING YOUR NEW APPLIANCE
SELECTING THE FILTER BASKET
Single Wall Filter Baskets
The Single Wall lters (1 & 2 CUP) are designed to
be used with freshly ground coee and allow you
to experiment with grind, dose, and tamp to create
a more balanced espresso.
2 Cup1 Cup
1 Cup 2 Cup
Dual Wall Filter Baskets
The Dual Wall lters (1 & 2 CUP) are designed to
be used with pre-ground coee and regulate the
pressure to help optimise extraction and crema
regardless of the grind, dose or tamp pressure.
1 Cup 2 Cup
2 Cup1 Cup
COFFEE PREPARATION
Dosing & Tamping the Ground Coee
Insert the correct Filter Basket into the portalter.
Fill the Filter Basket with ground coee, tap down
to collapse the coee, then using the integrated
tamper, tamp down rmly.
It’s important to apply consistent pressure
every time.
• As a guide to dose, the top edge of the metal
cap on the tamper should be level with the
top of the lter basket AFTER the coee has
been tamped.
• Wipe excess coee from the rim of the lter
basket to ensure a proper seal in the group
head is achieved.
TRIMMING THE DOSE
The Razor™ precision dose trimming tool allows
you to trim the puck to the right level for
a consistent extraction.
the Razor™
Precision dose trimming tool
The Razor™ precision dose trimming tool
allows you to trim the puck to the right level for
a consistent extraction.
Dose the Portalter with freshly ground coee and
tamp down with between 15-20kg of pressure.
Insert the Razor™ into the coee basket until its
shoulders rest on the rim of the lter basket.
Rotate the Razor™ dosing tool back and forth
while holding the portalter on an angle over the
knock box to trim o excess coee.

8
EXTRACTING ESPRESSO
Insert the Portalter into the Group Head & lock
into position.Turn the Control Dial to the ‘Espresso’
position. After a few seconds, coee will begin to
brew into the cup.
When sucient coee has owed into the cup, turn
the Control Dial to ‘Standby’. Sage®recommends
approx. 30 sec of extraction.
NOTE
For optimal avour when using a 1 CUP
lter, you should extract approx. 30ml.
When using a 2 CUP lter, you should
extract approx. 60ml.
NOTE
If machine is run continuously for
30 minutes, allow machine to cool for
5 minutes before each use.
WARNING
The metal parts of the portalter
will be very hot.
EXTRACTION GUIDE
OPERATING YOUR NEW APPLIANCE
TOO LITTLE
INCREASE DOSE
& USE RAZOR
TO TRIM
TOO MUCH
USE RAZOR TO
TRIM 15-20KG OVER
40 SEC
15-20KG UNDER
20 SEC
15-20KG
8-10g (1 CUP)
15-18g (2 CUP) 25-35 SEC
OVER EXTRACTED
BITTER • ASTRINGENT
BALANCED
GRIND DOSE TAMP SHOT TIME
TOO FINE
TOO
COARSE
OPTIMUM
UNDER EXTRACTED
UNDERDEVELOPED • SOUR

9
EN
TEXTURING MILK
• Before inserting the steam wand into the milk,
it is recommended to purge the steam wand.
• Set the Control Dial to the ‘Steam’ position.
• The ‘Steam’ LED will illuminate.
• Pause the steam by returning the dial back
to the ‘Standby’ position.
• Insert the steam tip below the surface
close to the right hand side of the jug at the
3 o’clock position and set the Control Dial
to the ‘Steam’ position.
• Keep the tip just under the surface until the
milk is spinning clockwise, producing a vortex
(whirlpool eect).
• With the milk spinning, slowly lower the
jug, keeping the tip at or slightly below the
surface, until the desired temperature
is reached.
• To stop the steam set the Control Dial to the
‘Standby’ position and remove the jug.
• Wipe the steam wand with a damp cloth.
HOT WATER
To use the Hot Water function:
• Press the ‘SELECT’ button and the Hot Water
LED will illuminate.
• Turn the Control Dial to ‘Steam’.
To turn the hot water o, turn the Control Dial
to the ‘Standby’ position.
OPERATING YOUR NEW APPLIANCE

10
CARE & CLEANING
The water lter provided helps to prevent
scale build up which over time can aect the
performance of your machine, potentially causing
blockages and heating problems.
Replacing the water lter every three months
will reduce the mineral build up in the machine.
If you live in a hard water area, we recommend you
change the water lter more frequently.
PORTAFILTER CLEANING
Periodically run water through the machine with the
portalter in place, but without any ground coee,
to rinse out any residual coee particles.
MACHINE CLEANING
After regular use, residual grinds and oil build up in
the machine can aect coee extraction.
We recommend performing a cleaning cycle every
2-3 months using the cleaning tablet provided.
To perform a cleaning cycle:
1. Insert the silicon disk into the portalter.
2. Place the cleaning tablet on the silicon disk
(position in the centre).
3. Insert the portalter into the group head
and rotate to right to lock in position.
4. Ensure Power On / O button is on.
5. Turn the dial to the ‘Espresso’ position for
20 seconds.
6. Turn the dial back to the ‘Standby’ position.
7. Repeat steps 5-6 three times or until the
cleaning tablet is dissolved.
DESCALING
Even if you are correctly using the water lter
provided, we recommend you to descale when
you see scale build-up in the water tank.
Visit Sage® webpage to purchase “the Descaler”.
1. Ensure the Control Dial is in the ‘Standby’
position, the machine is switched o.
2. Remove the lter holder.
3. Empty one sachet (25g) into 1 litre of warm
water, stir to dissolve.
Pour solution into the water tank.
4. Press the POWER button to switch the
machine on.
5. Place a large container under both the
Group Head and the Steam Wand.
6. Set the Control Dial to the ‘Espresso’
position and let half the descale solution
run through the Group Head.
7. Set the Control Dial to the ‘Steam’ position
and allow the remaining solution to run
through the Steam Wand.When the liquid
stops owing, set the Control Dial back
to the ‘Standby’ position.
8. After descaling, remove the water tank
and rinse thoroughly then rell with fresh
cold water. To rinse the machine, repeat
steps 5-8.
AUTO OFF MODE
The machine automatically switches to AUTO OFF
mode after 20 minutes.
INSTALLING / REPLACING THE
FILTER IN THE WATER TANK
Set current month Remove lter from
bag and soak for
5min
Assemble water
lter parts
Ensure parts are
connected
Install lter in tank Install water tank Replace lter
after 90 days
or after 40L

11
EN
CARE & CLEANING
CLEANING THE STEAM WAND
Run steam to clear milk
from wand after texturing
Wipe steam wand after
each use
Clean hole with pin Remove tip Soak tip overnight then
re-attach
STORING YOUR MACHINE
Before storing, press the POWER button to o,
turn the Control Dial to ‘Standby’ and unplug.
Insert all accessories into position or into the
storage tray.
Store upright. Do not place anything on top.
WARNING
Do not immerse power cord, power
plug or appliance in water or any other
liquid. The water tank should never be
removed or completely emptied during
decalcifying.
CLEANING FILTER BASKETS
Should the ne holes in the lters become blocked
follow the steps below:
1. Place the lter into the portalter. Run
water through the machine with the lter
and portalter, without any ground coee,
in place.
2. A pin can be used to clear the lter
basket holes.
3. For a thorough clean of the lters, dissolve
a cleaning tablet in hot water and soak
lters overnight.
CLEANING THE OUTER
HOUSING / CUP WARMING PLATE
The outer housing and cup warming plate can be
cleaned with a soft, damp cloth.Then polish with a
soft, dry cloth.
Do not use abrasive cleansers, pads or cloths
which can scratch the surface.
CLEANING THE DRIP TRAY
The drip tray should be removed, emptied and
cleaned at regular intervals.
Wash the drip tray with warm soapy water, using
a non-abrasive washing liquid, rinse and dry
thoroughly.The drip tray base and cover are
dishwasher safe.
CLEANING THE STORAGE TRAY
The storage tray can be removed after the drip tray
is removed then cleaned with a soft, damp cloth
(do not use abrasive cleansers, pads or cloths
which can scratch the surface).

12
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coee does not run
through
Machine is not turned On Ensure the machine is
plugged in, switched On
at the power outlet and the
POWER button is pressed.
Water tank is empty Fill the water tank.
The Control Dial not in
‘Espresso’ position
Turn the Control Dial to the
‘Espresso’ position.
Coee grind is too ne Ensure you use a suitable
espresso grind. Refer to
‘Extraction Guide’ on page 8.
Too much coee in the lter
basket
Refer to ‘Coee Dose &
Tamping’, page 7.
Coee tamped too rmly Refer to ‘Coee Dose &
Tamping’ on page 7.
The lter is blocked Use a pin to clear the holes.
Please refer to ‘Cleaning
Filter’ on page 11.
Coee runs out too quickly The coee grind is too coarse Ensure you use a suitable
espresso grind. Refer to
‘Extraction Guide’ on page 8.
Not enough coee in the lter Refer to ‘Coee Dose &
Tamping’ on page 7.
Coee not tamped rmly
enough
Refer to ‘Coee Dose &
Tamping’ on page 7.
Coee is too cold Cups not preheated Preheat cups.
When the base of the jug
becomes too hot to touch this
is when milk is heated at the
correct temperature. Refer to
‘Texturing Milk’ on page 9.

13
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
No crema Coee is not tamped rmly
enough
Refer to ‘Coee Dose &
Tamping’ on page 7.
Coee grind is too coarse Ensure you use a suitable
espresso grind. Refer to
’Extraction Guide’ on page 8.
Ground coee is not fresh Change to freshly
roasted beans.
Filter holes are blocked Use the ne pin on the
cleaning tool to clear the
holes. Refer to ‘Cleaning The
Steam Wand’ on page 11.
Machine is making
pulsing / pumping sound
while extracting coee or
steaming milk
The machine is carrying out
the normal operation of the
15 bar Italian pump
No action required as this is
the normal operation
of the machine.
Coee runs out around the
edge of the portalter
Portalter is not inserted into
the group head properly
Insert portalter into the
group head and align with
‘LOCK’ on the group head
collar, until resistance is felt.
There are coee grounds
around the lter basket rim
Clean any excess ground
coee from the rim of the lter
basket to ensure a proper t
into the group head.
Too much ground coee in
the lter basket
Refer to ‘Coee Dose &
Tamping’ on page 7.
Ground coee has been
tamped too rmly
Refer to ‘Coee Dose &
Tamping’ on page 7.
Incorrect lter for amount of
ground coee used
Ensure you use the 1 CUP
lter for 1 cup of coee and
the 2 CUP lter for 2 cups
of coee.

14
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coee drips from the
portalter spouts
The water tank is empty
or low
Fill the water tank.
Coee grind is too ne Ensure you use a suitable
espresso grind. Refer to
‘Extraction Guide’ on page 8.
Too much coee in basket Refer to ‘Coee Dose &
Tamping’ on page 7.
Machine is blocked by
mineral deposits
Decalcify the machine. Refer
to ‘Descaling’ on page 10.
Machine is making a loud
and continuous pumping
noise
Water tank is empty Fill the water tank.
Water tank is not securely
in place
Push water tank down
completely to lock into place.
No steam is generated Machine is not turned on Ensure the machine is
plugged in, switched On
at the power outlet and
the POWER button
is pressed.
Water tank is empty Fill the water tank.
Control Dial not in ‘Steam’
position
Turn the Control Dial to the
‘Steam’ position. Use the
‘SELECT’ button to toggle
to ‘Steam’.
Ensure the ‘Steam’ LED is
illuminated for steam and the
‘Hot Water’ LED is illuminated
for hot water.
Steam Wand is blocked Use the pin on the cleaning
tool to clear the opening. If
the steam wand continues
to be blocked remove the
tip of the steam wand using
the spanner in the middle of
the cleaning tool. Refer to
‘Cleaning the Steam Wand’
on page 11.

15
EN
TROUBLESHOOTING
GUARANTEE
PROBLEM POSSIBLE CAUSES WHAT TO DO
No hot water Empty tank Fill the water tank.
Milk is not smooth after
texturing
Steam Wand is blocked Use the pin on the cleaning
tool to clear the opening. If
the steam wand continues
to be blocked remove the
tip of the steam wand using
the spanner in the middle of
the cleaning tool. Refer to
‘Cleaning the Steam Wand’
on page 11.
Not enough steam Steam wand may be blocked.
Refer to ‘Cleaning the Steam
Wand’ on page 11.
Milk is not cold enough Use cold fresh milk, refer
to ‘Texturing Milk’, page 9.
Machine is not working The safety thermal cut out
may have activated due to the
pump overheating. Turn the
machine o and allow to cool
for about 30-60 minutes.
2 YEAR LIMITED GUARANTEE
Sage Appliances guarantees this product for
domestic use in specied territories for 2 years
from the date of purchase against defects caused
by faulty workmanship and materials. During
this guarantee period Sage Appliances will repair,
replace, or refund any defective product
(at the sole discretion of Sage Appliances).
All legal warranty rights under applicable national
legislation will be respected and will not be
impaired by our guarantee. For full terms and
conditions on the guarantee, as well as instructions
on how to make a claim, please visit
www.sageappliances.com.

www.sageappliances.com
GBR IRE
BRG Appliances Limited
Unit 3.2, Power Road Studios, 114 Power Road, London, W4 5PY
Freephone (UK Landline): [phone]
Mobile Calls (National Rate): 0333 0142 970
Registered in England & Wales No. 8223512.
• Due to continued product improvement, the products illustrated or photographed in this document may vary slightly from the actual product.
Copyright BRG Appliances 2019.
BES810 E19