Sage the Barist Express SES875 User manual

the Barista Express™
BES875/SES875
EN QUICK GUIDE

2
2Sage®Recommends Safety First
6Components
8Functions
14 Care & Cleaning
18 Troubleshooting
21 Guarantee
Contents
• The installation of a residual
current safety switch is
recommended to provide
additional safety when using
all electrical appliances.
Safety switches with a rated
operating current not more
than 30mA are recommended.
Consult an electrician for
professional advice.
• Remove and discard any
packaging materials safely,
before rst use.
• To eliminate a choking hazard
for young children, discard the
protective cover tted to the
power plug safely.
• Ensure the product is properly
assembled before rst use.
• This appliance is for household
use only. Do not use the
appliance for anything other
than its intended purpose.
Do not use in moving vehicles
or boats. Do not use outdoors.
Misuse may cause injury.
• Position the appliance on a
stable, heat resistant, level, dry
surface away from the counter
edge, and do not operate on
or near a heat source such as
a hot plate, oven or gas hob.
• Fully unwind the power cord
before operating.
• Do not let the power cord
hang over the edge of a
counter or table. Do not let the
power cord touch hot surfaces
or become knotted.
SAGE®
RECOMMENDS
SAFETY FIRST
At Sage®we are very safety
conscious. We design and
manufacture appliances
with your safety foremost in
mind. We also ask that you
exercise a degree of care
when using any electrical
appliance and adhere to
the following precautions.
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE
• A downloadable version of this
document is also available at
sageappliances.com
• Before using for the rst
time, please ensure that your
electricity supply is the same
as shown on the rating label
on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.

3
EN
• Do not leave the appliance
unattended when in use.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
Always switch o the espresso
machine by pressing the
POWER button to OFF.
Switch o and unplug from
the power outlet.
• Regularly inspect the power
cord, plug and actual appliance
for any damage. If found to
be damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Sage Service
Centre for examination,
replacement or repair.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book. Any
procedure not listed in this
instruction booklet should be
performed at an authorised
Sage Service Centre.
• The appliance can be used by
children aged 8 or older and
persons with reduced physical,
sensory or mental capabilities
or a lack of experience and
knowledge, only if they have
been given supervision or
instruction concerning use
of the appliance in a safe
way and understand the
hazards involved.
• Children should not play with
the appliance.
• Cleaning of the appliance should
not be carried out by children
unless they are 8 years or older
and under adult supervision.
• The appliance and its cord should
be kept out of reach of children
aged 8 years and younger.
• Do not use attachments
other than those provided
with the appliances.
• Do not attempt to operate
the appliance by any method
other than those described
in this booklet.
• Do not move the appliance
whilst in operation.
• Do not use any other liquid
apart from cold mains/town
water. We do not recommend
the use of highly ltered,
de-mineralised or distilled water
as this may aect the taste of
the coee and how the espresso
machine is designed to function.
• Never use the appliance without
water in the water tank.
• Ensure the portalter is
rmly inserted and secured
into the brewing head before
using the machine.
• Never remove the portalter
during the brewing operation as
the machine is under pressure.

4
• Do not place anything, other
than cups for warming, on top
of the appliance.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Heating element surface
is subject to residual heat
after use.
• Always ensure the appliance
is turned OFF, unplugged at
the power outlet and has been
allowed to cool before cleaning,
attempting to move or storing.
• The appliance is not intended
to be operated by means of
an external timer or separate
remote-control system.
• The use of attachments not
sold or recommended by
Sage may cause re, electric
shock or injury.
• Always turn the appliance to
the o position, switch o at
the power outlet and unplug
at the power outlet when the
appliance is not in use.
• Any maintenance other
than cleaning should be
performed by an authorised
Sage®service centre.
• Do not use the appliance on
a sink drain board.
• Do not operate the appliance
if it is in an enclosed space,
or within a cupboard.
• Use caution when descaling
as hot steam may be released.
Before descaling, ensure drip
tray is empty and inserted.
Refer to ‘Care & Cleaning’ for
further instructions.
• Do not operate the grinder
without the hopper lid in
position. Keep ngers,
hands, hair, clothing and
utensils away from the
hopper during operation.
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be kept
out of reach of children.
• Store lter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat
and direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter cartridges.
• If you are absent for a prolonged
period of time, empty the water
tank and replace the cartridge.

5
EN
FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS
The symbol shown
indicates that this appliance
should not be disposed of
in normal household waste.
It should be taken to a local
authority waste collection centre
designated for this purpose or to
a dealer providing this service.
For more information, please
contact your local council oce.
To protect against electric
shock, do not immerse
the power cord, power plug
or appliance in water or any
other liquid.

6
A
B
G
D
H
I
C
E
J
X
S
K
L
TW
V
U
N
R
P
Y
F
M
Q
```
A. 250g bean hopper
B. Integrated conical burr grinder
C. Grind outlet
D. Grinding activation switch
E. Hands free grinding cradle
F. GRIND SIZE selector
G. GRIND AMOUNT dial
H. FILTER SIZE button
I. POWER button
J. Integrated removable 54mm tamper
K. Group head
L. 54mm stainless steel portalter
M. Extra-tall cup clearance for tall mugs
N. Removable wet & dry coee separator
drip tray
O. Storage tray (located behind drip tray)
P. 360˚ swivel-action steam wand
Q. Dedicated hot water outlet
R. Steam/Hot Water dial
S. Steam/Hot Water light
T. 1 CUP and 2 CUP buttons
U. CLEAN ME light
V. Espresso pressure gauge
W. Programme button
Re-programs the preset 1 CUP and 2 CUP
shot volumes.
X. Cup warming tray
Y. 2L removable water tank
Components

7
EN
ACCESSORIES
1. Temp Control™Milk Jug
2. Cleaning disc
3. Cleaning tablets
4. Dual Wall lter baskets
(1 cup & 2 cup) Use with pre-ground coee.
5. Single Wall lter baskets
(1 cup & 2 cup) Use when grinding fresh
whole coee beans
3
2
5
4
1
6
8
9
10
7
Rating Information
220–240V~ 50Hz 1560–1850W
6. Water lter holder and lter
7. Cleaning brush
8. The Razor™precision dose trimming tool
9. Cleaning tool
10. Allen key

8
INSTALLING THE WATER FILTER
• Remove the water lter and water lter holder
from the plastic bag.
• Soak the lter in cold water for 5 minutes.
• Wash the lter holder with cold water.
• Set the reminder for next month of replacement.
We recommend to replace the lter after
3 months.
• Insert the lter into the two parts of the
lter holder.
• To install the assembled lter holder into the
water tank, align the base of the lter holder
with the adapter inside the water tank.
Push down to lock into place.
• Fill the water tank with cold water before sliding
back into position at the back of the machine
and locking into place.
FIRST USE
• Ensure the water lter is securely tted inside
the water tank.
• Fill the water tank with cold, preferably ltered
water up to the MAX mark.
• Ensure the hopper is locked into position.
• Plug the power cord into a 230V power outlet.
Press the POWER button to switch the machine
on. The POWER button light will ash while the
machine is heating.
NOTE
If the hopper is not correctly locked into position,
the FILTER SIZE LED’s will ash.
1. Press 2 CUP button to run hot water through the
group head.
2. Position the steam wand tip over the drip tray.
Rotate the STEAM / HOT WATER dial to the
STEAM position and run steam through the
steam wand for 10 seconds.
3. Rotate the STEAM/HOT WATER dial
to the HOT WATER position and run water
through the hot water outlet for 10 seconds.
4. Repeat steps 1-3 until the water tank is empty.
Functions

9
EN
GENERAL OPERATION
Setting the Grind Size
The grind size will aect the rate of water ow
through the coee in the lter basket and the
avour of the espresso.
We recommend you start at setting 8 and adjust
as required.
Setting the Grind Amount
Set the GRIND AMOUNT dial to the 3 o’clock
position as a starting point. Adjust towards LESS
or MORE as required to adjust the dose amount.
Selecting a lter basket
Use Single Wall lter baskets if grinding fresh
whole coee beans.
Use Dual Wall lter baskets if using
pre-ground coee.
Selecting the Filter Size
Insert either the 1 CUP or 2 CUP lter basket into
the portalter. Press the FILTER SIZE button to
select SINGLE if using the 1 CUP lter basket,
or DOUBLE if using the 2 CUP lter basket.
Automatic Dosing
• Push and release the portalter to engage
the grinding activation switch.
• Grinding will automatically stop, however
if you wish to stop grinding before the cycle
has nished, push and release the portalter.
Manual Dosing
• Push and hold the portalter to engage the
grinding activation switch. Continue holding
until the desired amount of ground coee
has been dosed.
• To stop grinding, release the portalter.
Tamping the Ground Coee
• Once grinding is complete, tamp down rmly.
• As a guide to dose, the top edge of the metal cap
on the tamper should be level with the top of the
lter basket AFTER the coee has been tamped.
Trimming the Dose
The Razor™precision dose trimming tool allows
you to trim the puck to the right level for
a consistent extraction.

10
• Insert the Razor™ dose trimming tool into the lter
basket until the shoulders of the tool rest on the
rim of the basket.
• Rotate the Razor™dose trimming tool back and
forth while holding the portalter on an angle over
a knock box to trim o excess coee grinds.
Purging the Group Head
Before placing the portalter into the group head,
run a short ow of water through the group head
by pressing the 1 CUP button.
Inserting the Portalter
Insert the portalter into the group head and
rotate the handle towards the centre until
resistance is felt.
Preset Shot Volume – 1 CUP button
Press the 1 CUP button once to extract
a single shot of espresso at the preset volume
(approx. 30ml).
NOTE
Pressing the 1 CUP or 2 CUP button during
a preset shot volume will immediately stop
the extraction.
Preset Shot Volume – 2 CUP button
Press the 2 CUP button once to extract
a double shot of espresso at the preset volume
(approx. 60ml).
Re-Programming
Shot Volume – 1 CUP or 2 Cup
1. To begin programming, press the Programme
button once.
2. Press 1 CUP or 2 CUP button to start espresso
extraction. Press 1 CUP or 2 CUP button again
once desired volume of espresso has been
extracted.The machine will beep twice to indicate
the new 1 CUP or 2 CUP volume has been set.
Resetting Default Volumes
To reset the machine to the default 1 CUP
and 2 CUP shot volumes, press and hold the
PROGRAMME button until the machine beeps
three times. Release the PROGRAMME button.
NOTE
Default settings: 1 CUP shot volume is approx.
30ml. 2 CUP shot volume is approx. 60ml.
Manual Shot Volume
Press and hold the 1 CUP or 2 CUP button.
The extraction will enter low pressure pre-infusion
until the button is released. When the 1 CUP
or 2 CUP button is released, extraction will
continue at full pressure. Press the 1 CUP
or 2 CUP button again once the desired volume
of espresso has been extracted.

11
EN
EXTRACTION GUIDE
Within
Espresso Range
Under
Espresso Range
• Flow starts after 4–7 secs
• Flow slow like warm honey
• Crema is golden brown with a fine
mousse texture
• Espresso is dark brown
• Extraction takes 25–35 secs
SOLUTIONS SOLUTIONS
Grind Finer
Tamp using 15 kilos of
pressure. The top edge
of metal cap on the
tamper should be level
with the top of the filter
basket AFTER tamping.
Trim the puck to the
right level using the
Razor™dose trimming
tool.
Always use the Razor™
tool and trim off some
coffee after tamping.
Over
Espresso Range
LOCK
INSERT
• Flow starts after 1–3 secs
• Flow fast like water
• Crema is thin and pale
• Espresso is pale brown
• Tastes bitter/sharp, weak and watery
• Extraction takes up to 20 secs
• Flow starts after 8 secs
• Flow drips or not at all
• Crema is dark and spotty
• Espresso is very dark brown
• Tastes bitter and burnt
• Extraction takes more than 40 secs
REMOVE USED
GRINDS
Used grinds will form
a coffee ‘puck’. If the
puck is wet, refer to
the ‘Under Extraction’
section.
RINSE FILTER
BASKET
Keep the filter basket
clean to prevent
blockages. Without
ground coffee in the
filter basket, lock the
portafilter into the
machine and run hot
water through.
AFTER EXTRACTION
GRIND SIZE FINER
Adjust & re-test
GRIND SIZE COARSER
Adjust & re-test
CORRECT EXTRACTION UNDER EXTRACTION OVER EXTRACTION
Grind Coarser
Tamp using 15 kilos of
pressure. The top edge
of metal cap on the
tamper should be level
with the top of the filter
basket AFTER tamping.
Trim the puck to the
right level using the
Razor™dose trimming
tool.
TURNTURN
Always use the Razor™
tool and trim off some
coffee after tamping.
OPTIMUM 8-11G (1 CUP)
16-19G(2CUP) 25-35 SECBALANCED
GRIND TAMPDOSE SHOT TIME
TOO FINE TOO MUCH
USE RAZOR
TO TRIM
TOO LITTLE
INCREASE DOSE
& USE RAZOR
TO TRIM
OVER 40 SEC
OVER EXTRACTED
BITTER •ASTRINGENT
TOO COARSE UNDER 20 SEC
UNDERDEVELOPED •SOUR
UNDER EXTRACTED
15-20KG
15-20KG
15-20KG

12
USING THE STEAM / HOT WATER DIAL
Steam
• Position the steam wand tip over the drip tray.
• Turn the STEAM / HOT WATER dial to the
STEAM position.The STEAM / HOT WATER
light will ash to indicate the machine is heating
to create steam.
• When the STEAM/HOT WATER light stops
ashing, return the dial back to STANDBY
position.
• Then within 8 seconds, insert the steam wand
tip (1–2cm) below the surface of the milk, close
to the right hand side of the jug at the 3 o’clock
position and quickly turn the dial back to the
STEAM position. Pausing the steam avoids the
milk splashing out of the jug (this pause function
lasts for 8 seconds only).
• The indicator strip on the milk jug will change
colour to highlight the exact milk temperature.
We recommend milk temperature to be between
60-65°C.
• Once the milk is at the correct temperature
(60–65°C), return the dial to the STANDBY
position BEFORE removing the jug.
• Set the jug to one side. Immediately wipe the
steam wand with a damp cloth.Then, with the
steam wand tip directed over the drip tray, briey
turn steam on to clear any remaining milk from
inside the steam wand.
• Pour milk directly into the espresso.
NOTE
After 5 minutes of continuous steaming, the
machine will automatically disable the steam
function. The STEAM/HOT WATER light will
ash. When this occurs return the dial to the
STANDBY position.
Hot Water
• Turn the STEAM/HOT WATER dial to the
HOT WATER position.
• To stop the hot water, return the dial to the
STANDBY position.
Default Temperature setting:
In Advanced Temperature Mode, press the
Programme button.
ADVANCED TEMPERATURE MODE
Adjusting Water Temperature
To enter Advanced Temperature Mode:
1. Press the POWER button to switch the
machine o.
2. Press & hold the PROGRAMME button, then
press the POWER button.The machine will
beep once.The illuminated button will indicate
the current temperature selected.To adjust the
water temperature, press one of the following
buttons within 5 seconds of entering Advanced
Temperature Mode.The machine will beep twice
to conrm the change. If no buttons are pressed
within 5 seconds after entering Advanced
Temperature Mode, no change will be made
& the machine will return to STANDBY mode.

13
EN
Increase Water Temperature +1˚C:
In Advanced Temperature Mode, press the
1 CUP button.
Increase Water Temperature +2˚C:
In Advanced Temperature Mode, press the
2 CUP button.
Decrease Water Temperature -1˚C:
In Advanced Temperature Mode, press the
FILTER SIZE button.
Decrease Water Temperature -2˚C:
In Advanced Temperature Mode, press the
POWER button.
AUTO OFF MODE
The machine automatically switches
to AUTO OFF mode after 30 minutes.

14
Care & Cleaning
Soak lter
for 5 min
Ensure parts are
connected
Install lter in tank Install water tankSet current month
1
Replace lter after
90 days or after 40L
!
22 3 54
The provided water lter helps reduce the risk
of scale build-up in and on many of the inner
functioning components. Replacing the water
lter after three months or 40L will reduce the
need to descale the machine.
The limitation of 40L is based on water hardness
level 4. If you are in level 2 area, you can increase
this to 60L.
CLEANING CYCLE
The CLEAN ME light will illuminate when a
cleaning cycle is required. This is a back-
ushing cycle and is separate from descaling.
1. Insert the 1 CUP lter basket into the
portalter, followed by the supplied cleaning
disc, followed by 1 cleaning tablet.
2. Lock the portalter into the group head
and place a large container beneath the
portalter spouts.
3. Ensure the water tank is lled with cold water
and the drip tray is empty.
4. Press the POWER button to switch the
machine o.
5. Press the 1 CUP and 2 CUP buttons
simultaneously, then also press the POWER
button. Hold all 3 buttons together for
approximately 10 seconds.
6. The cleaning cycle will commence and last
for approximately 5 minutes. During this
time, water will intermittently ush into the
portalter to dissolve the cleaning tablet
and ush back into the group head. If your
cleaning disc is without a whole in the
middle, hardly any or no water should come
through the portalter.
7. Remove the portalter and ensure the tablet
has completely dissolved. If the tablet has not
dissolved; repeat from step 4 of the cleaning
cycle until the tablet is dissolved.
8. Once the tablet has completely dissolved,
remove the cleaning disc, reinsert the
portalter and press the 2 CUP button to
rinse the brew head from cleaning solution.
We recommend to use a cup as well, to
avoid water splashing onto the machine.
Once complete, make sure to wipe o any
splashes with a soft dry cloth.
DESCALING
After regular use, hard water can cause mineral
build up in and on many of the inner functioning
components, reducing the brewing ow, brewing
temperature, power of the machine, and taste
of the espresso.
It is recommended to descale your unit every
90 days when water hardness is at level 4; and
when water hardness is at level 6, descale your
unit every 60 days.
WARNING
Do not immerse power cord, power plug
or appliance in water or any other liquid.
The water tank should never be removed
or completely emptied during descaling.
REPLACING THE WATER FILTER

15
EN
Priming machine for descaling function
1. Dissolve one Sage Descaling powder
sachet into one litre of hot tap water then ll the
water tank.
2. Press and hold the 2 CUP button and
then press and hold the POWER button
simultaneously to enter the Descale mode.
The unit will heat up as part of commencing
the descaling action, during the heating
processes the POWER button should ash
continuously.The machine will indicate it is
ready for descaling when the POWER button,
1 CUP button, CLEAN ME indicator and HOT
WATER / STEAM indicator are all illuminated
(solid on).
Descaling the coee component
3.
Press the 1 CUP button to start the
descaling for the coee component of the
machine. Descaling coee component
takes approximately 25 seconds. The 1 CUP
button should ash continuously and remain
constant once the descaling process has
nished. To terminate the descaling within
25 seconds, press the 1 CUP button again.
Descale the steam and hot water
components
Descaling steam and hot water takes
approximately 13 seconds and 8 seconds
respectively. Descaling can be terminated
prematurely by turning the steam dial to STANDBY.
4. Descale Steam component by turning
the steam dial LEFT towards the STEAM icon.
5. Descale Hot water component by turning the
steam dial to the RIGHT towards the HOT
WATER icon.
Repeat processes to complete descaling
After the above processes about half
(0.5 litre) of the descale solution should
be left in the water tank.
6. Repeat steps 4-6 above to complete the
descaling process to empty the solution
in the tank.
Descaling Solution Rinse
7. After descaling, remove the water tank and
rinse thoroughly then rell with fresh cold water
to the maximum capacity (2 litres) and repeat
steps 4-6 to further cleanse the machine of any
residue of the cleaning solution thoroughly.
8. Press ‘POWER’ to quit the descaling process.
This will be indicated by the LED lights
switching o.
NOTE
The machine turns o automatically if there
is no action for 5 minutes in descaling mode.
To resume descaling, please start from step 3.

16
ADVANCED CLEANING FOR THE CONICAL BURR GRINDER
Set ‘GRIND SIZE’ to ‘1’
(finest)
Use 10mm socket. Rotate
‘Clockwise’ to loosen the
nut only
Set ‘GRIND SIZE’ to ‘16’
(coarsest)
Unlock & remove top burr Remove nut, spring & flat
washer. Carefully remove
lower burr
Remove hopper
1 2 3 4 5 6
Clean chute with brush Insert washers & grind fan
using long-nose pliers
Insert lower burr (drive pin
& cavity to align). Insert
flat washer & spring washer
Rotate ‘Counter-Clockwise’
to tighten nut
Unblock the grinds exit
chute using the brush or
a pipe cleaner
8 9 10 11 12
Insert & lock top burr
13
Set ‘GRIND SIZE’ to ‘5’.
Replace & lock hopper
14
SINGLE DOUBLE
PUSH TO GRIND
Remove grind fan & washers
using long-nose pliers
7
POWER FILTER SIZE
GRIND AMOUNT
GRIND SIZE
LOOSEN NUT
TIGHTEN NUT
GRIND SIZE SPRING
WASHER
FLAT
WASHER
GRIND SIZE
1. GRIND FAN
2. METAL WASHER
3. FELT WASHER
3
2
1
1. FELT WASHER
2. METAL WASHER
3. GRIND FAN
1
2
3
SPRING
WASHER
FLAT
WASHER
WARNING
Care should be taken as the grinder burrs are
extremely sharp.
This step is only required if there is a blockage between the grinding burrs and the grinder outlet.
CLEANING THE STEAM WAND
The steam wand should always be cleaned after
texturing milk.Wipe the steam wand with a damp
cloth. Then with the steam wand tip directed over
the drip tray, briey set the STEAM / HOT WATER
dial to the STEAM position.This will clear any
remaining milk from inside the steam wand.
If any of the holes in the tip of the steam wand
become blocked, ensure the STEAM / HOT
WATER dial is in the STANDBY position. Press
the POWER button to switch the machine o
and allow to cool. Use the pin on the end of the
provided cleaning tool to unblock the hole(s).
If the steam wand remains blocked, remove the
tip using the integrated spanner in the cleaning
tool and soak in hot water. Use the pin on the end
of the provided cleaning tool to unblock the hole(s)
before re-attaching to the steam wand.
CLEANING THE FILTER BASKETS
AND PORTAFILTER
The lter baskets and portalter should be rinsed
under hot water immediately after use to remove
all residual coee oils.
If any of the holes in the lter basket become
blocked, use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve a cleaning
tablet in hot water and soak lter basket and
portalter in solution for approx. 20 minutes.
Rinse thoroughly.
CLEANING THE SHOWER SCREEN
The group head interior and shower screen
should be wiped with a damp cloth to remove any
ground coee particles.
Periodically purge the machine. Place an empty
lter basket and portlter into the group head.
Press and hold the 1 CUP button and run a short
ow of water to rinse out any residual coee.
CLEANING THE DRIP &
STORAGE TRAY
The drip tray should be removed, emptied and
cleaned at regular intervals, particularly when the
drip tray full indicator is showing EMPTY ME!
Remove the grid from the drip tray. Lift the coee
grind separator and dispose of any coee
grounds.The EMPTY ME! indicator can also be
removed from the drip tray by pulling upwards
to release the side latches. Wash all parts in
warm soapy water with a soft cloth. Rinse and
dry thoroughly.

17
EN
The storage tray (located behind the drip tray)
can be removed and cleaned with a soft, damp
cloth. Do not use abrasive cleansers, pads
or cloths which can scratch the surface.
NOTE
All parts should be cleaned by hand using warm
water and a gentle dish washing liquid. Do not
use abrasive cleansers, pads or cloths which
can scratch the surface. Do not clean any of the
parts or accessories in the dishwasher.
CLEANING THE OUTER HOUSING
& CUP WARMING TRAY
The outer housing and cup warming tray can
be cleaned with a soft, damp cloth. Polish with
a soft, dry cloth. Do not use abrasive cleansers,
pads or cloths which can scratch the surface.
STORING YOUR MACHINE
Before storing, ensure the STEAM / HOT
WATER dial is in the STANDBY position, press
the POWER button to switch the machine o
and remove the plug from the power outlet.
Remove unused beans from the hopper, clean
the grinder (see page 16), empty the water
tank and the drip tray.
USING THE ALLEN KEY
Over time, the silicone seal surrounding
the shower screen will need to be replaced
to ensure optimum brewing performance.
1. Press the POWER button to switch the
machine o and unplug the cord from the
power outlet.
2. Carefully remove the water tank and drip tray,
taking particular care if they are full.
3. Using a skewer or similar, clean the centre
of the screw of any residual coee.
4. Insert the shorter end of the Allen Key into
the centre of the screw. Turn counter-clockwise
to loosen the screw.
WARNING
Do not immerse power cord, power plug
or appliance in water or any other liquid.
5. Once loosened, carefully remove and retain the
screw and stainless steel shower screen. Make
note of the side of the shower screen that is
facing downwards.This will make re-assembly
easier. Wash the shower screen in warm soapy
water, then dry thoroughly.
6. Remove the silicone seal with your ngers
or a pair of long-nose pliers. Insert the new seal,
at side rst, so the ribbed side is facing you.
7. Re-insert the shower screen, then the screw.
With your ngers, turn the screw clockwise
for 2-3 revolutions then insert the Allen Key
to tighten until the screw is ush with the
shower screen.
8. Re-insert the drip tray and water tank.
Contact Sage Customer Service or visit
www.sageappliances.com for replacement
silicone seals or for advice.
Clean centre of screw
before inserting Allen Key

18
PROBLEM POSSIBLE CAUSE WHAT TO DO
Machine does
not heat up.
STEAM/HOT
WATER light
ashes when
the machine
is turned on.
• STEAM / HOT WATER dial is not in
the STANDBY position.
• Turn the STEAM / HOT WATER dial to the STANDBY
position. Machine will commence heating.
Water does
not ow
from the
group head.
No hot water.
• Machine has not reached operating
temperature.
• Allow time for the machine to reach operating
temperature. The POWER button light will stop ashing
and all button lights on the control panel
will illuminate when ready.
• Water tank is empty. • Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to lock into place.
• Machine needs to be descaled. • Refer to ‘Descaling’, page 14.
• Coee is ground too nely and/or
too much coee in lter basket and/
or over tamping and/or lter basket
is blocked.
• See below, ‘Espresso only drips from the portalter
spouts or not at all’.
Espresso only
drips from
the portalter
spouts or
not at all.
• Coee is ground too nely. • Use slightly coarser grind. Refer to ‘Setting the
Grind Size’, page 9 and ‘Over Extraction’, page 11.
• Too much coee in the lter basket. • Lower dose of coee. Refer to ‘Setting the Grind
Amount’, page 9 and ‘Over Extraction’, page 11.
• Coee tamped too rmly. • Tamp between 15–20kg of pressure.
• Water tank is empty. • Fill tank.
• Water tank is not fully inserted and
locked into position.
• Push water tank down completely to lock into place.
• The lter basket may be blocked. • Use the pin on the end of the provided cleaning tool
to unblock the hole(s). If the hole(s) remain blocked,
dissolve a cleaning tablet in hot water and soak lter
basket and portalter in solution for approx.
20 minutes. Rinse thoroughly.
• Machine needs to be descaled. • Refer to ‘Descaling’, page 14.
Espresso
runs out too
quickly.
• Coee is ground too coarsely. • Use slightly ner grind. Refer to ‘Setting the Grind Size’,
page 9 and ‘Under Extraction’, page 11.
• Not enough coee in the
lter basket.
• Increase dose of coee. Refer to ‘Setting the Grind
Amount’, page 9 and ‘Under Extraction’, page 11.
• Coee tamped too lightly. • Tamp between 15–20kg of pressure.
Troubleshooting

19
EN
PROBLEM POSSIBLE CAUSE WHAT TO DO
Espresso runs
out around the
edge of the
portalter.
• Portalter not inserted
in the group head correctly.
• Ensure portalter is completely inserted and rotated
until resistance is felt.
• There are coee
grounds around the
lter basket rim.
• Clean excess coee from the rim of the lter basket
to ensure a proper seal in group head.
• Coee tamped too lightly. • Tamp between 15–20kg of pressure.
• Too much coee in the lter basket. • Lower dose of coee. Refer to ‘Setting the Grind
Amount’, page 9.
• The silicone seal surrounding the
shower screen needs to be replaced
to ensure the portaler is properly
secured into the group head.
• Refer to ‘Using the Allen Key’, page 17.
No steam. • Machine has not reached operating
temperature.
• Allow time for the machine to reach operating
temperature.The STEAM / HOT WATER light will
ash to indicate the machine is heating to create
steam. During this time, condensed water may purge
from the steam wand.This is normal. When the
STEAM / HOT WATER light stops ashing the steam
wand is ready for use.
• Water tank is empty. • Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to lock into place.
• Machine needs to be descaled. • Refer to ‘Descaling’, page 14.
• Steam wand is blocked. • Refer to ‘Cleaning the Steam Wand’, page 16.
• STEAM/HOT WATER dial is not
in the STEAM position.
• Ensure the STEAM / HOT WATER dial is completely
rotated to the STEAM position.
Coee not
hot enough.
• Cups not pre-heated. • Rinse cups under hot water outlet and place
on cup warming tray.
• Portalter not pre-heated. • Rinse portalter under hot water outlet.
Dry thoroughly.
• Milk not hot enough
(if making a cappuccino or latté etc).
• Heat milk until side of the jug becomes hot to touch.
• Machine needs to be descaled. • Refer to ‘Descaling’, page 14.

20
PROBLEM POSSIBLE CAUSE WHAT TO DO
No crema. • Coee tamped too lightly. • Tamp between 15-20kg of pressure.
• Coee is ground too coarsely. • Use slightly ner grind. Refer to ‘Setting the Grind
Size’, page 9 and ‘Under Extraction’, page 11.
• Coee beans or pre-ground coee
are not fresh.
• If grinding fresh whole coee beans, buy freshly
roasted coee with a “roasted on” date and use
within 2 weeks of this date.
• If using pre-ground coee, use within a week
of grinding.
• The lter basket may be blocked. • Use the pin on the end of the provided cleaning tool
to unblock the hole(s). If the hole(s) remain blocked,
dissolve a cleaning tablet in hot water and soak lter
basket and portalter in solution for approx.
20 minutes. Rinse thoroughly.
• Single Wall lter baskets are being
used with pre-ground coee.
• Ensure you use Dual Wall lter baskets with
pre-ground coee.
Drip tray lls
too quickly.
• Auto purge feature.Water is
automatically released into the drip
tray after the steam and hot water
functions to ensure the thermocoil
is at the optimal temperature
for extracting espresso.
• No action required as this is the normal operation
of the machine.
Pulsing/
pumping
sound while
extracting
espresso
or steaming
milk.
• The machine is carrying out the
normal operation of the 15 bar
Italian pump.
• No action required as this is the normal operation
of the machine.
• Water tank is empty. • Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to lock into place.
Water leaking. • Auto purge feature.Water is
automatically released into the drip
tray after the steam and hot water
functions to ensure the thermocoil
is at the optimal temperature for
extracting espresso.
• Ensure the drip tray is rmly pushed in place after
using the steam and hot water functions.
• Empty the drip tray regularly.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to lock into place.
• The silicone seal surrounding the
shower screen needs to be replaced
to ensure the portaler is properly
secured into the group head.
• Refer to ‘Using the Allen Key’, page 17.
Machine is on
but ceases
to operate.
• The safety thermal-cut out may have
activated due to the pump or grinder
overheating.
• Press the POWER button to switch the machine o
and unplug from the power outlet. Allow to cool for
about 30–60 minutes.
• If problem persists, call Sage Customer Service on:
0808 178 1650.