Sage the Dual Boiler BES920 User manual

BES920
the Dual Boiler™
Instruction Booklet

8
KNOW YOUR NEW APPLIANCE
G
H
E
F
C
D
B
AI
J
K
L
M
N
O
Q
P
A
A. Top fill 2.5 litre removable water tank
with integrated water filter and backlit
level indicator.
B. POWER button
C. Backlit LCD interface displays current
settings and simplifies programming
functions.
D. MENU access and DISPLAY mode
buttons
E. Espresso pressure gauge monitors
extraction pressure.
F. Integrated & removable 58mm tamper
G. Actively heated 58mm group head with
embedded element for thermal stability
during extraction.
H. 58mm full stainless steel portafilter
I. Convection heated 6 cup warming tray
J. Manual and programmable 1 & 2 cup
volume controls
K. Easy to operate steam lever for instant
and continuous steam.
L. Dedicated hot water outlet delivers
instant hot water for long blacks &
pre-heating cups.
M. 360° swivel action steam wand
with 3 hole tip for a silkier texture.
N. De-scale access point
O. Integrated tool storage tray
P. Drop down swivel foot for
easy manoeuvrability.
Q. Removable drip tray with Empty Me!
indicator.
NOT SHOWN
15 bar Italian pump
Dual stainless steel boilers
Electronic PID temperature control
Over pressure valve
Low pressure pre-infusion
Power save mode powers down and
switches machine off.
Safety thermal cut-out protection

9
KNOW YOUR NEW APPLIANCE
ACCESSORIES
R. Stainless steel frothing jug
S. Single & dual wall filter baskets
(1 & 2 cup)
T. Water filter holder with filter
U. Cleaning disc
V. Allen key
W. Cleaning tool
X. Espresso cleaning tablets
Y. Water hardness test strip
Z. Razor™ precision dosing tool
LCD INTERFACE
Display Modes
• Shot Temp
• Shot Clock Timer
• Clock
Programmable Functions
• Shot Temp
• Shot Volume – 1 & 2 cup
• Pre-Infusion
• Auto Start
Y
X
R
T
S
Single Wall Dual Wall
U
V
W
Z

10
OPERATING YOUR NEW APPLIANCE
WARNING
Both the STEAM LEVER and
HOT WATER dial must be in the
CLOSED position for the machine to
enter START UP mode.
BEFORE FIRST USE
Machine Preparation
Remove and discard all labelling and
packaging materials attached to your
espresso machine. Ensure you have
removed all parts and accessories before
discarding the packaging.
Clean parts and accessories (water tank,
portafilter, filter baskets, jug) using warm
water and a gentle dish washing liquid and
rinse well.
Conditioning the Water Filter
• Remove filter from the plastic bag and
soak in a cup of water for 5 minutes.
• Rinse filter under cold running water.
• Wash the stainless steel mesh in
the plastic filter compartment with
cold water.
• Insert the filter into the filter holder.
• Set Date Dial 2 months ahead.
• To install filter, push down to lock
into place.
• Slide the water tank into position and
lock into place.
NOTE
To purchase water filters visit
sageappliances.com.
FIRST USE
Initial Start Up
• Fill tank with cold tap water.
• Dip Water Hardness Test Strip into
water tank for 1 second & set aside.
• Check Steam Lever and Hot Water dial
are in the CLOSED position.
• Press POWER On.
• A pumping sound will be heard
indicating empty boilers are being
filled with water for the first time.
• Machine will prompt you to set water
hardness. Refer for test strip for your
water hardness. Use the Arrow UP or
Arrow DOWN keys to select water
hardness 1–5. Press Menu to set.
Machine will beep to confirm selection.
• Machine will reach operating temperature
and go into STANDBY mode.
Flushing The Machine
When the machine has reached STANDBY
mode, run the following 3 steps:
1. Press 2 Cup button to run water
through group head.
2. Run Hot Water for 30 seconds.
3. Activate Steam for 10 seconds.
TIP
You can manoeuvre your machine
about the bench using the drop down
swivel foot located under the drip tray.

11
OPERATING YOUR NEW APPLIANCE
START UP
Press the POWER button to switch the
machine ON. The POWER button will flash
and the LCD screen will display the current
espresso boiler temperature.
When the machine has reached operating
temperature, the POWER button light will
stop flashing and the MANUAL, 1 CUP and
2 CUP buttons will illuminate.
The machine is now in STANDBY mode
ready for use.
NOTE
You will not be able to select 1 CUP,
2 CUP or CLEANING CYCLE during
START UP.
AUTO OFF
The machine will turn off completely if not
used for a continuous 20 minutes period.
LCD INTERFACE
Display modes
3 modes can be displayed on the LCD
screen: Shot Temp, Shot Clock or Clock.
Press UP or DOWN arrow to change the
display mode between shot clock & clock.
Shot temp will be displayed during an
extraction.
1. Shot Temp
Displays selected extraction temperature
(default set at 93°C), but can be changed
from 86°C - 96°C. See ‘Extraction
Temperature’, page 15.
2. Shot Clock
Temporarily displays duration of last
espresso extraction in seconds.
3. Clock
Temporarily displays current time (default
set at 12.00am if time has not been set).

12
OPERATING YOUR NEW APPLIANCE
GENERAL OPERATION
1 CUP
Press 1 CUP once to extract a single shot
of espresso at the pre-programmed
duration (30secs). The extraction will start
using the low pressure pre-infusion.
The machine will stop after 1 CUP volume
has been extracted and will return to
STANDBY mode.
2 CUP
Press 2 CUP button once to extract
a double shot of espresso at the
pre-programmed duration (30secs).
The extraction will start using the low
pressure pre-infusion.
The machine will stop after 2 CUP volume
has been extracted and will return to
STANDBY mode.
MANUAL
The MANUAL button allows you to
control the espresso pour volume to suit
your preference.
Press MANUAL button once to start the
espresso extraction. The extraction will
start using the low pressure pre-infusion.
Press MANUAL button again to
stop extraction.
NOTE
To stop an extraction at any time,
press the 1 CUP, 2 CUP or MANUAL
button and the machine will return to
STANDBY mode.

13
OPERATING YOUR NEW APPLIANCE
STEAM
For instant steam, move STEAM LEVER to
OPEN position. The Steam LED will be On.
To turn STEAM off, move STEAM LEVER to
CLOSED position. The machine will return
to STANDBY mode.
CAUTION: BURN HAZARD
Pressurised steam can still be released,
even after machine has been switched off.
Children must always be supervised.
HOT WATER
For instant hot water, rotate the
HOT WATER dial to OPEN position.
The Hot Water LED will be On.
To turn HOT WATER off, rotate the
HOT WATER dial to CLOSED position.
The machine will return to STANDBY mode.
NOTE
You cannot run hot water and extract
espresso at the same time.
LCD PROGRAMMING FUNCTIONS
To program the machine, press MENU
button once. The LCD will display all
programming functions. Continue to
press MENU button to select your
desired function.
At any stage during programming, press
EXIT to return to STANDBY mode.
NOTE
The MENU button is disabled when
the machine is extracting espresso or
delivering hot water.

14
OPERATING YOUR NEW APPLIANCE
SHOT DURATION
1 CUP Duration Programming
Press MENU button until SHOT VOL icon
flashes and 1 CUP is displayed on the LCD
screen.
Press 1 CUP button to start water flow from
the group head.
Press 1 CUP again once required extraction
duration has been reached.
The machine will beep twice to indicate the
new 1 CUP duration has been set.
2 CUP Duration Programming
Press MENU button until SHOT VOL icon
flashes and 2 CUP is displayed on the LCD
screen.
Press 2 CUP button to start water flow from
the group head.
Press 2 CUP again once required extraction
duration has been reached.
The machine will beep twice to indicate the
new 2 CUP duration has been set.
NOTE
1 & 2 cup volumes use duration to
control espresso volume as default
setting. Access the Advanced
Menu (page 17) if you wish to use
Volumetric controls for these volumes.
SHOT VOLUME
1 CUP Volume Programming
Press MENU button until SHOT VOL
icon flashes and 1 CUP is displayed on
the LCD screen.
Dose & tamp the portafilter with ground
coffee. Press 1 CUP button to start espresso
extraction. Press 1 CUP again once desired
volume of espresso has been extracted.
The machine will beep twice to indicate the
new 1 CUP volume has been set.
2 CUP Volume Programming
Press MENU button until SHOT VOL
icon flashes and 2 CUP is displayed on
the LCD screen.
Dose & tamp the portafilter with ground
coffee. Press 2 CUP button to start espresso
extraction. Press 2 CUP again once desired
volume of espresso has been extracted.
The machine will beep twice to indicate the
new 2 CUP volume has been set.

15
OPERATING YOUR NEW APPLIANCE
EXTRACTION TEMPERATURE
Press MENU button until SHOT TEMP
icon flashes. The LCD will display the
current shot temperature setting.
Press UP or DOWN arrow to adjust
SHOT TEMP to the desired setting
(range 86°C – 96°C).
The new SHOT TEMP setting will
be displayed on the LCD screen.
The optimum temperature will depend
on the origin of the coffee beans, their
freshness and degree of roast.
We recommend a temperature range of
between 90°C-95°C for optimal flavour.
Press EXIT button. Machine will beep once
to confirm setting.
AUTO START
To use AUTO START, first ensure clock
has been set.
NOTE
Clock must first be set prior to
activating the auto start feature.
Refer to page 16.
Auto Start ON/OFF
Press MENU button until AUTO START
icon flashes and the current Auto Start
setting (ON or OFF) is displayed on the
LCD screen.
Press UP or DOWN arrow to set the
AUTO START to ON or OFF.

16
OPERATING YOUR NEW APPLIANCE
If AUTO START is ON, the LCD will
display a Clock icon.
Press MENU button and the current
Auto Start time will be displayed on the
LCD screen.
Press UP or DOWN arrow to adjust
AUTO START to the desired time.
(default AUTO START time set at 7:00am).
Press EXIT button. Machine will beep once
to confirm setting.
SET CLOCK
Press MENU button until SET CLOCK
icon flashes. The current Clock Time will
be displayed on the LCD screen.
Press UP or DOWN arrow to adjust the time.
Press EXIT button. Machine will beep once
to confirm setting.
CLEAN CYCLE
Press MENU button until CLEAN CYCLE
icon flashes and PUSH is displayed on the
LCD screen.
To start the CLEAN CYCLE press the
illuminated MANUAL button.
The CLEAN CYCLE icon will flash and
the machine will start to countdown from
370 seconds.
The machine will return to STANDBY
when the cleaning cycle has ended.
Refer to cleaning instructions on page 24.